Disney Explorers Lodge, Hong Kong

However, bed bugs combined with no follow-up from the hotel mean we can’t overlook our experience.

The price of the rooms and food are obscenely high. Especially the food in both hotel and park, which does not commensurate with the taste.

Brilliant resort, perfect for families with kids, clean, friendly & welcoming. & so many characters wondering around the resort! 10/10 recommend!

We did not get that room upgrade (which would have saved us from waiting hours for our room) or that complimentary drink.

The room was spacious and clean. Bathroom and shower was clean and had good water pressure & temp. Towels changed daily and rooms were cleaned daily.

The room was well equipped with a coffee maker and a filtered water station, which I found very convenient. The vanity area was a good size and included a magnifying mirror. There was only a shower (no bathtub), but it was spacious and worked well.

The beds were extremely hard, and I sleep on a firm mattress but this was way too hard. Maybe mattress toppers could be available if people wanted them.

My husband and I have 30+ bites each and during our 2nd night stay, we barely slept as we were itching so badly.

The hotel is stunning - the moment you enter the gateway you are transformed into a jungle adventure with lush beautiful plants and exotic trees.

They also have kids activities all day and story time at night in English and Chinese. There is an indoor playground on site which my kids loved.

The activities on site probably weren’t as fulfilling as we thought they would be. The pedal cars were only very VERY small children and so was the play room.

The only thing that frustrated me about this hotel is the unreliable wifi. I can sometimes connect to it and sometimes can't.

The shuttle to the park is very convenient, and the wait is never too long.

Its very convenient specially if you want to go in and out of disneyland.

There is a 7-Eleven nearby where you can stock up on water, bread, etc., since the food at the hotel isn't exactly cheap.

The location is conveniently close to Disney, although far from everything else.

The staff are extremely polite and go out of their way to assist you. I have never experienced such wonderful courtesy and service.

Special thanks to staff member KC who went out of his way to help our tired family of 7 and for making some magical moments for the kids, just made the stay more special.

After returning home, we emailed the hotel to report what had happened, but never received any response or acknowledgement. The lack of communication and customer service was very disappointing and left us feeling that our concerns were not taken seriously.

Sometimes the language barrier meant that communication with reception staff did not always get us answers to our questions, but they were always kind and Google Translate was helpful.

Food is ridiculously expensive and not even that good. You end up paying high prices for very ordinary meals.

one has to depend on the hotel restaurant for all meals which are not only very expensive but lack variety - specially for vegetarians.

There was no option to just order and pay a la carte. In the evening, there were no food options for a light snack that did not contain nuts - and the things that were marked as nut free, when I inquired, were not actually safe.

The hotel's buffet restaurants are very expensive, but fortunately Chart Room is a little more affordable, and every dish is delicious 😋

Transportation was especially easy—the shuttle to the park officially runs every 10–15 minutes, and in practice I never waited more than about 5 minutes. There are also shuttles to the other Disney hotels. You could technically walk to the park, but the shuttle is so convenient that I didn’t feel the need.

It’s a short shuttle bus ride from the park - which were regular and well organised - I never had to wait long, even when the theme park was closing.

Also, because there are so many guest rooms, I felt that the buses after the park closed were more crowded than at other hotels.

The buses to Disneyland did not run on schedule, and there were times when we had to wait more than 30 minutes outside in the heat to get back to the hotel from the park.

We ate at the buffet breakfast and it has a large selection of western and Asian cusine. Is a bit pricy for children who do not eat much food.

There was very limited options for fussy food kids or allergies. Only eggs served for breakfast in the cafe so we were forced to the expensive buffet but our kids only ate cereal.

We mainly booked the character breakfast for the photo opportunities, and it delivered! Just keep in mind, the atmosphere is lively, loud, and not particularly relaxing—more about fun than calm.

Breakfast only 1 hour long.

The pool was fantastic, especially for families, and one of the highlights of our stay.

The pool is huge and beautiful. However it was closed for maintenance when we went.

The pool being shut is not made at all apparent when booking the resort!

The outdoor pool was lovely with a great atmosphere, and there were lifeguards on duty. Although this hotel doesn’t have a hot tub, you can use the pools (including hot tubs) at the other two Disney hotels, which is a nice perk.

We checked in early and were told that we would be notified when our room was ready - HOWEVER, if we wanted to pay extra to upgrade our room, they could immediately provide a room.

If you check in before your room is ready, you’ll receive an SMS when it is.

Check in is quick and you can check in early as they will hold the luggage till the room is ready.

There was only one person at reception before 8 a.m., so I had to wait quite a while while they processed the previous guest.