HomeUnited Arab EmiratesDubaiAl Habtoor Palace – Preferred Hotels & Resorts, Dubai

Al Habtoor Palace – Preferred Hotels & Resorts, Dubai

★★★★★
📍 Sheikh Zayed Road, Al Habtoor City, Dubai, United Arab Emirates
A Beaux-Arts Dubai Palace with Rooftop Pools and a 913-Square-Metre Signature Suite
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8.02067 Reviews
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Al Habtoor Palace – Preferred Hotels & Resorts, Dubai offers 0 room types, ranging from —. Nightly room prices range from —. Book your stay directly through H5star.

What Defines Al Habtoor Palace – Preferred Hotels & Resorts

Beaux-Arts palace design

Classical Beaux-Arts architecture, richly detailed public spaces, a grand staircase and an art collection define the hotel’s formal palace-style identity.

Dedicated butler service

Butler service is positioned as a core feature of the hotel’s signature accommodation and formal hospitality concept.

913-square-metre signature suite

The three-bedroom Sir Winston Churchill Suite occupies the highest floors and includes a rooftop plunge pool, 12-seat dining room, study, lounge, majlis and private staircase.

Middle East’s first Bentley Suite

The property is associated with the Middle East’s first Bentley Suite, included among its signature accommodation categories.

Skyline-facing rooftop pools

Two outdoor rooftop pools are surrounded by greenery; one is a dedicated kids’ pool, and the heated pools operate year-round.

Six-room Silk Spa

Silk Spa has six treatment rooms, two hammams, separate male and female wet areas, steam rooms and saunas.

Seven-venue dining programme

The hotel’s identified dining venues include BQ - French Kitchen & Bar, World Cut Steakhouse, The Polo Bar, Le Patio, The Roof Garden, Sidra and Champagne Lounge.

700-guest ballroom capacity

Habtoor Ballroom A + B measures 800 square metres and accommodates up to 700 guests for cocktail receptions, 450 in theatre style and 360 for banquets.

Mixed-use Sheikh Zayed Road setting

The hotel is located within Al Habtoor City, a large urban hospitality and business district near the Dubai Water Canal, Downtown Dubai and Business Bay.

Which Type of Stay Is It Best For?

Couples Score
9.4/10
Private rooftops and palace-style evenings

Couples can combine Silk Spa treatments and hammams with skyline views from the rooftop pools, while signature suites add privacy through expansive living areas and, in the Sir Winston Churchill Suite, a private plunge pool.

  • ✓Breakfast in the room
  • ✓Pool bar
  • ✓Private check-in/check-out
  • ✓Rooftop pool
  • ✓Room service
  • ✓Wine/champagne
  • ✓Evening entertainment
  • ✓Live music/performance
  • ✓Themed dinner nights
  • ✓Concierge service
  • ✓Happy hour
  • ✓Outdoor furniture
  • ✓Sun loungers or beach chairs
  • ✓Bar
  • ✓Food delivered to guest room
  • ✓Sun umbrellas
Wellness Score
9.4/10
Thermal relaxation at Silk Spa

Silk Spa provides six treatment rooms for massages, facials and body treatments, alongside separate male and female wet areas, steam rooms, saunas and two hammams for pre- and post-treatment relaxation.

  • ✓Spa/wellness center services
  • ✓Fitness facilities
  • ✓Spa/wellness center
  • ✓Swimming pool
  • ✓Fitness center
  • ✓Hammam
  • ✓Hot tub/Jacuzzi
  • ✓Massage services
  • ✓Steam room
  • ✓Sauna
  • ✓Barber/beauty shop
  • ✓Beauty Services
  • ✓Fruits
  • ✓Hair Salon Services
  • ✓Manicure
  • ✓Pedicure
  • ✓Special diet menus - on request
  • ✓Tennis court
  • ✓Tennis equipment
Families Score
8.2/10
A rooftop pool for younger guests

Families have access to a dedicated kids’ rooftop pool, while the three-bedroom Sir Winston Churchill Suite offers a residential layout with a formal dining room, lounges, majlis and private outdoor plunge pool.

  • ✓Family rooms
  • ✓Kids' club
  • ✓Indoor play area
  • ✓Kids' pool
  • ✓Snack bar
Business Score
9.5/10
Large-scale meetings at Al Habtoor City

Business groups can use seven fully equipped meeting rooms, including the 110-square-metre Carnegie, while Habtoor Ballroom A + B provides 800 square metres, a separate entrance and capacity for up to 700.

  • ✓Business center
  • ✓Meeting/banquet facilities
  • ✓Express check-in/check-out
  • ✓Luggage storage
  • ✓Shuttle service
  • ✓ATM/cash machine on site
  • ✓Car hire
  • ✓Coffee Shop on site
  • ✓Currency exchange
  • ✓Dry cleaning
  • ✓Free WiFi
  • ✓Invoice provided
  • ✓Ironing service
  • ✓Laundry
  • ✓Safety deposit box
  • ✓Soundproof rooms
  • ✓Valet parking

A Beaux-Arts Palace Built for Formal Entertaining

A Beaux-Arts Palace Built for Formal Entertaining

Classical architecture and grand public rooms

The hotel’s concept combines Beaux-Arts architecture with palace-style grandeur, richly detailed interiors, a grand staircase and an art collection. Its formal public spaces and large-scale event areas support both social occasions and corporate functions.

Legacy-led service and signature residences

A highly formal hospitality style is expressed through dedicated butler service and a suite portfolio built around statement accommodations, including the Sir Winston Churchill Suite and the Middle East’s first Bentley Suite.

High-Floor Suites with Private Entertaining Space

High-Floor Suites with Private Entertaining Space

A 234-room, 52-suite accommodation portfolio

The hotel has 234 guest rooms and 52 suites, with the accommodation programme centred on opulent styling, marble finishes, double-vanity bathrooms and prominent high-category suites designed as large-format private residences.

The Sir Winston Churchill Suite

Located on the highest floors, the 913-square-metre three-bedroom Sir Winston Churchill Suite includes city views, a living room, formal 12-seater dining area, elegant study, lounge, majlis, rooftop plunge pool and an internal staircase linking the living level with the rooftop outdoor space.

Statement suites beyond the main room portfolio

The hotel’s signature accommodation set includes the Bentley Suite, associated with the Middle East’s first Bentley Suite, reinforcing the property’s emphasis on unusually large, individually defined suite experiences.

French Dining, Prime Cuts and Rooftop Evenings

French Dining, Prime Cuts and Rooftop Evenings

French cuisine, steakhouse dining and Middle Eastern fare

BQ - French Kitchen & Bar presents the hotel’s French restaurant concept with 120 seats, while World Cut Steakhouse offers award-winning prime cuts in a 74-seat setting. Le Patio is an open-air Middle Eastern restaurant with 150 seats.

The Polo Bar and evening venues

The Polo Bar is the hotel’s 57-seat bar venue. Sidra and Champagne Lounge extend the formal drinks and lounge programme, while The Roof Garden operates as the pool bar with 52 seats.

Seven identified hotel dining venues

The hotel-level dining programme identifies seven venues: BQ - French Kitchen & Bar, World Cut Steakhouse, The Polo Bar, Le Patio, The Roof Garden, Sidra and Champagne Lounge. A listed daily operating time is 4:00 PM to 12:00 AM for a venue or service entry.

Rooftop Water, Skyline Views and Private Plunge Pools

Rooftop Water, Skyline Views and Private Plunge Pools

Two heated rooftop pools

Two outdoor pools sit on the rooftop amid lush greenery and offer skyline views. They are heated, open year-round and operate from 9:00 AM to 7:00 PM, with towels, loungers, umbrellas and a pool bar.

A separate kids’ pool with poolside service

One of the rooftop pools is designated for children. Pool service includes fruit sticks, smoothies, cold towels and sunscreen, adding practical support to the rooftop leisure setting.

A private plunge pool above the city

The Sir Winston Churchill Suite has its own rooftop plunge pool, reached by an in-room staircase and positioned alongside the suite’s private outdoor entertaining area.

Silk Spa’s Hammams, Wet Areas and Treatment Rooms

Silk Spa’s Hammams, Wet Areas and Treatment Rooms

Massages, facials and body treatments

Silk Spa offers massages, facials and body treatments across six treatment rooms, divided into three male and three female rooms.

Separate thermal areas and two hammams

The spa provides separate male and female wet areas with steam rooms and saunas, together with two hammams. Guests are encouraged to arrive 30 minutes before treatment to use the thermal facilities.

A substantial corporate and social events setting

The hotel has seven fully equipped meeting rooms. Habtoor Ballroom A + B measures 800 square metres, includes a separate entrance and pre-function hall, and accommodates up to 360 banquet guests, 450 in theatre style, 700 for cocktails, 220 in classroom format, 80 in U-shape and 70 in boardroom style. Carnegie measures 110 square metres.

Al Habtoor City Between the Canal and Business Bay

Al Habtoor City Between the Canal and Business Bay

A master-planned urban hospitality district

Al Habtoor Palace is part of Al Habtoor City, a large mixed-use district on Sheikh Zayed Road shaped by high-rise development, luxury hotels, leisure venues and substantial event facilities.

Near the Dubai Water Canal and central districts

The setting is near the Dubai Water Canal and within practical reach of Downtown Dubai, Business Bay and the wider Sheikh Zayed Road commercial corridor, placing the hotel between central attractions and major business areas.

A connected business and leisure environment

The neighborhood combines urban hospitality, corporate activity and transport connectivity, with major road infrastructure linking the hotel to Dubai’s central commercial and leisure zones.

What's near Al Habtoor Palace – Preferred Hotels & Resorts?

Al Habtoor Palace – Preferred Hotels & Resorts has 1 restaurants and 1 cafés and 4 bars within 500 metres. Nearby restaurants include The City Grill, while cafés include The Café, while bars include The Rose and Crown Dubai, TIMELESS Luxury Lounge, Bridgewater Tavern and Café Artois.

Nearby transport options around Al Habtoor Palace – Preferred Hotels & Resorts include Ferry Terminal Godolphin MTS just 269 metres from the hotel, with Ferry Terminal Sheikh Zayed Road MTS 404 metres away, Bus Stop Safa, Interchange 623 metres away, Bus Stop Emarat, Headquarters 1.1 km away, Subway Station Business Bay 1.1 km away, Subway Station Burj Khalifa / Dubai Mall 2.6 km away and Tram Stop Dubai Trolley Station 3 2.2 km away.

Map data © OpenStreetMap contributors
Food & drinks
Restaurants nearby
  • The City Grill119 m
  • Masala Library510 m
  • Tong Thai554 m
  • Spring Onion605 m
  • Muchachas631 m
  • Tibba Restaurant for Mandi and Madhbi — Business Bay671 m
  • Al Quoz Restaurant892 m
  • Falafel Farm960 m
  • Sea World Seafood Restaurant974 m
  • Sobahn Korean Japanese Restaurant996 m
  • Afghan Khorasan Restaurant1.0 km
  • Hadoota Masreya1.0 km
  • Souk Extra1.1 km
  • Shang Thai1.1 km
  • Mama’esh1.1 km
  • Khaneen Kuwait Cuisine1.1 km
  • Iftar Buffet1.1 km
  • Villa Barcelona Cafe1.1 km
  • Pizza Hut1.1 km
  • Romys Restaurant & Confectionery1.2 km
  • Bahraini Kabab1.3 km
  • Ahbab Restaurant1.3 km
  • Han Chinese1.3 km
  • Taqado Bussiness bay1.4 km
  • Sarj Restaurant and Cafe1.6 km
  • Dark Shot1.6 km
  • Acai Hub1.6 km
  • Chinese Kitchen1.6 km
  • China Garden1.6 km
  • Gossip1.6 km
  • Al Ghala Cafeteria1.7 km
  • Love Mhshy1.7 km
  • Zahret Alrumman1.7 km
  • Al Abdalla1.7 km
  • Square Root1.7 km
  • Eat & Drink Restaurant1.8 km
  • Roobaru1.8 km
  • Wadi Al Noor1.9 km
  • Al Qabael Restaurant1.9 km
  • Pizza Hut1.9 km
  • Al Fareej1.9 km
  • Pizza Hut2.0 km
  • Al Razooqi2.0 km
  • Mizu2.0 km
  • Bombay Chowpatty2.0 km
  • Benelli2.0 km
  • Bosporus Turkish Cuisine2.0 km
  • Kuai Restaurant2.0 km
  • Al Manara Cafeteria2.1 km
  • Ashbilla Restaurant2.1 km
  • Arabian Tea House2.1 km
  • Pappa Roti2.2 km
  • La Taqueria DxB2.2 km
  • Bab Al Mansour2.2 km
  • Ashbilia Cafeteria2.3 km
  • Mama Tant2.3 km
  • Reem Al Bawadi2.3 km
  • Samad Iraqi2.3 km
  • Eggspectation Restaurant Cafe2.3 km
  • Shu2.3 km
  • Volt2.4 km
  • Samur Al Sushi2.4 km
  • Selate2.4 km
  • Papa Junior2.4 km
  • Sapphire Seafood2.4 km
  • Sheel Alashi2.4 km
  • Coppasta2.4 km
  • Arz Lebanon2.4 km
  • Karak House2.4 km
  • Taipei Dao2.5 km
  • Beirut Khanum2.5 km
  • Asado2.5 km
  • Armani/Amal2.5 km
  • Nezesaussie2.5 km
  • Arabeska Restaurant2.5 km
  • Mimi Kakushi2.5 km
  • Scalini2.5 km
  • The Meat Co.2.6 km
  • Margaux2.6 km
  • Nusret2.6 km
  • Armani Lounge Burj Khalifa2.6 km
  • Little Jun's2.6 km
  • Zoga2.6 km
  • The Rivington Grill2.6 km
  • Sushi Counter2.6 km
  • Lana Lusa2.6 km
  • Swish Bay Square2.6 km
  • Abd El Wahab Restaurant2.6 km
  • NAMMOS Dubai2.7 km
  • Claw2.7 km
  • Günaydin2.7 km
  • Souk al Bahar2.7 km
  • Zahr el Laymoun2.7 km
  • CÉ LA VI Dubai2.7 km
  • Ice Lab2.7 km
  • Jamie’s Kitchen2.7 km
  • Lucknow Restaurant2.7 km
  • Al Baba Sweets2.7 km
  • Karachi Grill2.7 km
  • Em Sherif2.7 km
  • Hey Pesto2.8 km
  • Nordsee2.8 km
  • Pizza Hut2.8 km
  • Karam Beirut2.8 km
  • Slider Station2.8 km
  • Taste of Italy by Heinz Beck2.8 km
  • Al Hallab and Sweets2.8 km
  • Wafi Gourmet2.8 km
  • Saladicious Grillz2.8 km
  • Sayapatri Restaurant2.8 km
  • Mahjabin Restaurant2.8 km
  • Eat Greek2.8 km
  • Saudi Kitchen For Saudi Food2.8 km
  • Al Manama Restaurant2.8 km
  • California Pizza Citchen2.8 km
  • Red Lobster2.8 km
  • Cocoa2.8 km
  • P.F. Chang’s2.8 km
  • Al Madina Restaurant2.8 km
  • IHOP2.8 km
  • Mythos urban greek eatery2.8 km
  • Al Hallab Restaurant2.9 km
  • City Coast2.9 km
  • Sarabeth's City Walk2.9 km
  • Manoushe Street,2.9 km
  • Lahore Badshan Restaurant2.9 km
  • The Cheesecake Factory2.9 km
  • Rhong Tiam2.9 km
  • Al Azhar3.0 km
  • Grill Shack3.0 km
  • Be Super Natural Kitchen3.0 km
  • Jebel Al Noor3.0 km
Cafes nearby
  • The Café175 m
  • Cafe Fiesta Zone949 m
  • The Health Spot Cafe1.2 km
  • Starbucks1.3 km
  • Cafe Premiere1.4 km
  • Tim Hortons1.4 km
  • Alchemy1.6 km
  • Istanbul1.6 km
  • Caia1.6 km
  • Roasters Café1.7 km
  • Costa1.7 km
  • Starbucks1.8 km
  • Starbucks1.9 km
  • Starbucks2.0 km
  • Starbucks2.1 km
  • Art house 10012.1 km
  • Have2.1 km
  • Caribou Coffee2.2 km
  • Moroccan Taste2.3 km
  • Caribou Coffee2.3 km
  • Sikka Cafe2.3 km
  • Bubble cafe2.4 km
  • Caffe Concerto2.4 km
  • Saddle2.4 km
  • Starbucks2.4 km
  • % Arabica2.5 km
  • dip n dip Jumeirah2.5 km
  • S'wich2.5 km
  • Pawdy neighbours2.6 km
  • Apricot cafe2.6 km
  • Knightsbridge Cafe2.6 km
  • Café Bazza2.6 km
  • Home Bakery2.6 km
  • Kriskos2.7 km
  • Mirzam Cafe2.7 km
  • Tea Break2.7 km
  • Block 922.8 km
  • HTS Interiors Design LLC2.8 km
  • Starbucks2.8 km
  • Tim Hortons2.8 km
  • Cafe Blanc2.8 km
  • Caribou Coffee2.8 km
  • Starbucks2.9 km
  • Grand Cafe2.9 km
  • % Arabica2.9 km
  • Protein House3.0 km
  • Rainforest Cafe3.0 km
  • Starbucks3.0 km
Bars nearby
  • The Rose and Crown Dubai86 m
  • TIMELESS Luxury Lounge209 m
  • Bridgewater Tavern408 m
  • Café Artois421 m
  • The Club1.4 km
  • The Eloquent Elephant1.7 km
  • poppy, renaissance downtown hotel2.0 km
  • Lock, Stock & Barrel2.0 km
  • NEOS2.8 km
  • look up, la ville hotel2.9 km
  • Cabana3.0 km
Transport
Aerodrome nearby
    Subway Station nearby
    • Business Bay1.1 km
    • Burj Khalifa / Dubai Mall2.6 km
    Bus Stop nearby
    • Safa, Interchange623 m
    • Emarat, Headquarters1.1 km
    • Emarat, Headquarters 2, Street 351.1 km
    • Business Bay Metro Bus Stop Seaside1.2 km
    • Al Wasl, Street 35, Al Ittihad Health Centre 21.3 km
    • Al Wasl, Street 35, Al Ittihad Health Centre 11.3 km
    • Al Wasl, Street 35A-21.4 km
    • Al Quoz, Clinic 11.4 km
    • Al Quoz, Clinic 11.4 km
    • Al Wasl, Street 35A-11.5 km
    • Al Wasl Street 35, Dar Al Ber Society 21.7 km
    • Al Wasl, Street 35, Dar Al Ber Society, Donation Centre 11.7 km
    • Wasl Road, Box Park 2-21.7 km
    • Al Wasl Road, Ferdous Building 21.8 km
    • Al Wasl Road, Ferdous Building 11.8 km
    • Wasl Road, Box Park 1-21.9 km
    • Oasis Centre 12.0 km
    • Wasl Road, Box Park 1-12.1 km
    • Al Quoz Bus Stop2.2 km
    • Jumeirah Post Office2.8 km
    Station nearby
      Ferry Terminal nearby
      • Godolphin MTS269 m
      • Sheikh Zayed Road MTS404 m
      • Marine Transport Station552 m
      • Business Bay MTS622 m
      • Al Wasl Marine Transport Station1.2 km
      • Marasi MTS1.7 km
      • Jumeirah Marine Transport Station1.7 km
      • Dubai Canal2.7 km
      Culture & Attractions
      Attraction nearby
      • Burj Khalifa2.5 km
      • Dubai Fountain2.6 km
      • The Waterfall2.9 km
      • medwin medical jumera3.0 km
      Museum nearby
      • Majlis Ghorfat Umm Al Sheif2.4 km

      Sentiment analysis

      CategoryScoreGuest Sentiment
      Cleanliness8.53Rooms were noted as clean, but some guests expressed concerns about service impacting cleanliness.
      Service10Guests frequently praised the staff as being exceptional and attentive.
      Location8.5Location was mentioned as convenient, but some noted noise from the surroundings.
      Room Quality9.54Rooms were consistently described as large and comfortable, contributing positively to the experience.
      Amenities9.49The hotel's amenities received positive remarks for their quality and presentation.
      Value for Money8.52The value perception varied; some found it reasonable, while others felt it lacked based on service.
      Food and Beverage9.48Breakfast and dining experiences were highlighted positively in many reviews.
      Overall Experience9.53Overall experience was described as fantastic, with some minor drawbacks.

      Guest reviews

      Guest Rating: 8.02,067 reviews324 relevant reviews analysed
      We analysed 2,067 reviews and found 324 containing specific, useful feedback about Al Habtoor Palace – Preferred Hotels & Resorts. The feedback is organised by topic so you can quickly see what guests say about the property.

      Overall: What guests say

      198 relevant reviews

      Guests consistently praise the palace-style design, spotless rooms, elegant atmosphere, excellent location, and exceptionally warm, helpful staff. Distinctive touches include harp and piano performances, strong restaurants, and thoughtful room decorations. Recurring concerns include high prices, some outdated facilities, slow service, corridor disturbances, and housekeeping entering or knocking repeatedly.

      See the evidence
      This hotel lives up to the name of palace, a stunning opulent building with fantastic rooms and facilities.
      Ambience inside the hotel is very good - Someone plays the harp in the morning and someone plays the piano in the evening.
      Overall its an old hotel and some of the equipment and facilities are outdated,
      also house keeping kept knocking on the door to check if we need any thing and at one point they opened the door even without consent or request.
      See all reviews about overall

      Staff: What guests say

      216 relevant reviews

      Staff are repeatedly praised as exceptionally friendly, attentive, professional, and accommodating, with personalized touches such as birthday cakes, handwritten notes, towel art, transport help, and tailored breakfast dishes. However, reports also mention inconsistent treatment, poor or misleading service, a seven-hour housekeeping response delay, concierge excursion problems, tipping pressure, and disastrous night check-in service.

      See the evidence
      The staff were all amazing. They were so polite and friendly. They remembered us from the first day we arrived and could not do enough for us throughout the week that we stayed at the hotel.
      A sincere thank you to Mr. Abdelnour, Gina, Willy, and Laili for the warm welcome, thoughtful handwritten notes, and lovely room arrangements throughout my stay.
      A cleaning sign was placed for two rooms in addition to contacting the reception without them coming, and upon calling after 7 hours, it was indicated that we had not notified them.
      The concierge staff (especially Isaac) were friendly and attentive. They made sure we had transport when leaving the hotel.
      See all reviews about staff

      Rooms: What guests say

      159 relevant reviews

      Rooms are repeatedly praised for being very spacious, luxurious, clean, and comfortable, with large beds, quality bathrooms, separate dressing areas, and double sinks. However, air-conditioning problems recur, sometimes leaving rooms at 24–26°C, alongside strong odors, inconsistent cleanliness, delayed maintenance, and noise through poorly insulated doors or from streets. Balconies are absent.

      See the evidence
      We booked four separate rooms, and in all of them, the temperature could not be lowered below 24°C
      The suite I received was not clean, it had a bad smell, and the air conditioning was hot.
      The bad odors in the rooms are so strong that we can't sleep.
      The doors separating the rooms are not soundproof and the noise from guests in the adjacent room is very disturbing and loud.
      See all reviews about rooms

      Location: What guests say

      97 relevant reviews

      Most guests found the hotel centrally located near Sheikh Zayed Road, Business Bay, Dubai Mall, Burj Khalifa, and La Perle, with plentiful taxis and nearby restaurants, a supermarket, and transport links. The canal setting can be quiet and convenient, but highway, nightclub, construction, traffic noise, congestion, and limited walkability recur.

      See the evidence
      The location is excellent, close to Dubai Mall and Burj Khalifa, but in a quiet area by the canal.
      Location was central with most places within 10-15 mins away.
      Located next to a busy road and can be a bit noisy during the night.
      The location lacks services; there is only a supermarket or a mostly Italian restaurant. You need a car to get to the nearest service or app.
      See all reviews about location

      Breakfast: What guests say

      87 relevant reviews

      Breakfast is most often praised as excellent, fresh, plentiful, and internationally varied, with buffet and made-to-order options such as omelets, Eggs Benedict, masala dosa, and fresh juices. Recurring criticisms include limited variety, food needing warmer temperatures, inconsistent organization and service, high pricing, and occasional disappointment relative to a five-star hotel.

      See the evidence
      Berries, nuts, celery, sprouted seeds, various dairy-free and coconut milk options, pan-Asian cuisine, and of course, Eggs Benedict 😍. If you don't take it as a package, at least go for breakfast once; it's top-notch.
      There was an excellent selection of food to suit all cultures/ cuisines and the highlight of my breakfast was the chefs preparing masala dosa - it was delicious.
      Part of breakfast you order alone part you need to order with waitress , stuff are running around , tables are not cleaned
      The breakfast does not match the luxury of the hotel in all aspects; I rate the breakfast 3 stars in terms of (variety, pastries, and the small size of the buffet).
      See all reviews about breakfast

      Facilities: What guests say

      47 relevant reviews

      Guests frequently praise the luxurious design, immaculate public spaces, lobby atmosphere, spa, pool, gym, children’s facilities, and beach access to Waldorf Astoria. Recurring concerns include aging carpets and interiors, elevator and air-conditioning maintenance, unclean pool/lounge and dining tables, a crowded lobby, limited seating, a non-24-hour gym, and an obstructed rooftop-pool view.

      See the evidence
      The hotel’s facilities are simply impeccable.
      The hotel also features world-class facilities, including a luxurious spa, swimming pool, and fitness center, allowing guests the opportunity to relax and unwind during their stay.
      The hotel look really old from inside, it is time for renovation, bathroom scratched and dirty main door of the room very dirty
      The lobby was very hot and the air conditioning barely worked.
      See all reviews about facilities

      Pool: What guests say

      32 relevant reviews

      Guests frequently praise the attractive rooftop and outdoor pools, quiet atmosphere, cabanas, and attentive pool staff; some report access to several pools across the connected complex. Recurring drawbacks include pools being small, cold or insufficiently heated, unclear hours, noise and upkeep concerns, plus a serious report of a broken ladder causing a child’s foot injury.

      See the evidence
      when we went to the pool as soon as our son got in he got out screaming, he tore his foot on the pool from his foot finger down his skin cut horribly
      There are many pools; you can use all of those in the complex (total of 3 hotels), but the best one is at the Palace.
      The rooftop area was so relaxing and most days we were the only people there.
      The pool that is supposed to be heated was not heated enough.
      See all reviews about pool

      Check-in / Check-out: What guests say

      25 relevant reviews

      Check-in and check-out experiences are inconsistent: some guests report quick procedures, warm reception, and helpful late-checkout assistance, but delays of 40–45 minutes or four hours recur. Only two desks can create queues, while luggage and valet retrieval may be slow. Guests also mention €200–500 deposits and disputed or delayed refunds.

      See the evidence
      We were disappointed with the staff who delayed the check-in by an additional 4 hours.
      I ended up sitting there for over 40 minutes, completely ignored, while a couple who arrived after me was checked in right away.
      they also require a €200 cash deposit, which is returned to you when you check out
      I handed over my car card and ended up waiting 35 minutes for my vehicle, during which the valet team seemed disorganized and dismissive.
      See all reviews about check-in / check-out

      Restaurant: What guests say

      29 relevant reviews

      Dining is frequently praised for excellent food, especially the steakhouse’s tender, high-quality meat, with several restaurants and strong room service. However, some guests report limited or repetitive menus, including one restaurant open for half-board and the same salmon nightly. Le Patio’s Arabic dishes and BQ French Kitchen receive positive mentions.

      See the evidence
      Only one restaurant open so only had the same set menu for half board, ended up eating the same salmon every night as poor choices.
      The food is extremely high quality, of extensive variety presented immaculately and caters extremely well for allergies and intolerances.
      The steak at the steakhouse was perfect and melted in your mouth.
      The Le Patio restaurant won us over with flavorful Arabic dishes in a relaxing atmosphere.
      See all reviews about restaurant

      Transport: What guests say

      15 relevant reviews

      Free shuttles to Dubai Mall, the beach, and sister hotels—especially Waldorf Astoria on the Palm—are repeatedly valued. However, service can be irregular, the hotel is distant from the metro, and taxis/Ubers are often needed. Guests report delayed car delivery, expensive airport transfers, and occasional disappointment with alternative beach access.

      See the evidence
      The hotel’s complimentary shuttles to Dubai Mall and the beach were invaluable.
      I asked him for a car to take me to the airport, and he told me two minutes, but the waiting time reached 13 minutes, and I was really late for my flight.
      The complimentary shuttle bus was not as regular as we had hope.
      It is a bit far from a metro stop. We had to take taxi/Uber for the most part.
      See all reviews about transport

      Spa: What guests say

      13 relevant reviews

      Spa feedback is mostly positive, highlighting a relaxing massage, professional therapists, broad treatment range, short-notice appointments, and complimentary sauna, steam room, and whirlpool access. However, one guest found the facility extremely disappointing; reported concerns include cleaning, especially the steam room and jacuzzi, plus a strict under-16 access rule.

      See the evidence
      I was very lucky to have a massage with the head therapist who was excellent and very professional.
      We had complimentary use of the spa, which includes a sauna, steam room and whirlpool jacuzzi.
      The spa staff may need to improve their management of the cleaning. The steam room and jacuzzi in particular.
      My brother wanted to use the spa, they did not let him because he wasn’t 16 yet.
      See all reviews about spa
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      Al Habtoor Palace – Preferred Hotels & Resorts, Dubai Compared With Other 5-Star Hotels in Dubai

      See how Al Habtoor Palace – Preferred Hotels & Resorts, Dubai compares with other 5-star hotels in Dubai across room size, price and stay scores.

      MetricAl Habtoor Palace – Preferred Hotels & Resorts, Dubai5-Star Dubai AveragePosition
      Lowest nightly room price—1 044 THBAbove average
      Price for 50 sqm rooms1 611 THB1 535 THBAbove average
      Price for 100 sqm rooms3 344 THB2 633 THBAbove average
      Price for 150 sqm rooms4 081 THB5 112 THBBelow average
      Price for 200 sqm rooms9 399 THB4 707 THBAbove average
      Guest Rating8.08.7—
      Reviews2,0671,758—
      Couples Score9.4——
      Wellness Score9.4——
      Families Score8.2——
      Business Score9.5——

      Frequently Asked Questions

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      What facilities does Al Habtoor Palace – Preferred Hotels & Resorts, Dubai offer?

      Al Habtoor Palace – Preferred Hotels & Resorts, Dubai offers a selection of facilities and services for a comfortable stay.

      Can I book Al Habtoor Palace – Preferred Hotels & Resorts, Dubai through H5star?

      Yes. You can check live room rates and availability and book your stay directly through H5star.

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      Booking & Transparency

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