Andaz Family Suites by Hyatt- Palm Jumeirah, Dubai

The people. Attentitive and friendly. Everyone from the doorman to the managers. Nothing was overlooked. Everyone gave you time and stopped to chat. Highly professional.

Special shoutout to Kian, Sultan, and Preet for their amazing assistance — they really made our experience memorable.

Another problem is that this hotel is really understaffed. 2 people taking care of a full dinner buffet service is just not possible so you end up not getting drinks, things being forgotten.

From the moment I arrived, the service was disappointing. There was no one available to assist with luggage. the staff simply handed me the key and told me to go retrieve it myself from the basement.

Exceptionally clean hotel, with very friendly, helpful staff.

Great for family and they made lots of little surprises for us for our son's birthday.

Good establishment, clean and modern, however for a 5-star hotel the breakfast remains very classic

Between Abu Dhabi and Dubai we stayed at 5 different 5 star hotels and this one was unfortunately the most disappointing of them all.

We booked a One Bedroom room with a kitchen and washing machine, and it was simply perfect for a family of 4.

The room is spacious, comfortable, and well-equipped, and the option to cook and do laundry during the stay is a huge advantage for the family.

When I finally entered the two-bedroom apartment, the condition was far from acceptable. There were noticeable scratches and tears throughout, and basic amenities were completely missing—no slippers, no robes, no bottled water, no tissues, and more.

The room was clean, comfortable, well-maintained with a beautiful sea view.

The location is extremely convenient, with quick access on and off the Palm towards the E11, many parts of Dubai around 15–20 minutes away, and Palm Jumeirah Mall only a five-minute walk.

The location is great, next to the beach, a big mall with monorail station on the other side of the street.

The beach isn’t the best as it has lots of sharp stones and the pool area is shared by nearby residents so it can be crowded.

The location was a bit inconvenient for using public transport like the subway.

From day 1 the food was terrible with limited variety.

Dinner closes too early, and if you arrive 30mins to the end, there’s really just leftovers.

The food in the buffet does not meet the standard of a five-star hotel; it is poor and not diverse, meaning the quantity and quality are comparable to a two-star hotel, which does not match the luxury of the place.

Food was very good and the half board option allows you to choose lunch a la carte or dinner buffet which is good!

The breakfast was excellent, with a wide variety of fresh and delicious options every morning, so there was something for everyone.

Fantastic selection, buffet from around the world and of good quality.

The breakfast buffet was a little better but so busy, there was a queue for everything.

The breakfast and dinner buffet are very poor... The food taste is average.. Low varieties...

The hotel also has two beautiful swimming pools, both clean and well-maintained, making it easy to relax without feeling overcrowded.

The biggest disappointment was that the beach and pool are not adjacent to the hotel as shown in the photos.

I didn’t like the pool area, extremely outdated, the pavements and sunbeds were so old that it made me feel like I am in a 3star hotel.

The swimming pool was great, the water was heated (perfect even for kids).

the facilities was always spotless!

Pool - there was construction going on near the pool for all 2 weeks of the stay. Noise, dust, the stench of paint and chemicals.

Five-star hotels usually have slippers, bathroom essentials, basic cotton pads, toothpaste and brushes, trash bags in the trash cans - but here there is none of that.

Some of the exterior and interior feels dated.