Andaz Family Suites by Hyatt- Palm Jumeirah Reviews: Everything Guests Say

Everything, service was amazing, the staff were very helpful and friendly, the food was great even the chefs came out to say hello and ask if everything was ok the food.

Everything was amazing we enjoyed stay in hotel and we celebrated my daughter birthday with them they organised very well 👌 thanks for all staff working there

It’s a beautiful hotel, very well maintained, with extremely friendly staff (reception, dining, spa, gym, everywhere you in the hotel you get a smile).

Between Abu Dhabi and Dubai we stayed at 5 different 5 star hotels and this one was unfortunately the most disappointing of them all.

A wonderful hotel on the shores of the Persian Gulf, which combines a peaceful vacation and the opportunity for lots of entertainment.

Out of three Andaz’es (Prague, Vienna, Dubai) it seems good but needs some attention from the management to have Andaz’ touch.

The main area that could be improved is the cleanliness, as I believe more attention to detail is needed.

Amazing, I would definitely stay at the hotel again, I think I've found my place to stay in Dubai

Overall the stay was pleasant enough not sure I would book it for anything other than a weekend !

We’ve had the best experience here at this hotel and we are already planning on coming back soon.

I really loved my stay and very grateful for them to help us and make good memories.

Andaz family suites is really an exceptional, from the day we arrived until we leave the hotel.

We really felt that our one night stay is totally like a good short vacation.

This was our 2nd time at Andaz and we will come back for sure.

Everything met our expectations and we had a very pleasant stay.

The hotel itself is clean and the design is an eyecatcher.

The hotel is very clean and the food is delicious.

We were pleasantly surprised with a lovely room upgrade.

We will be back for our future honeymoon/anniversary again!

Good local shop & mall across the way.

Family vacation in a beautiful environment. Recommended.

Overall, it was a good experience.

Since the hotel is 5 stars

Place is so clean and cozy

We would definitely stay here again.

I highly recommend this hotel !

The hotel is just perfect !

Everything!! Super love this hotel!

I recommend this amazing hotel.

Nothing everything was perfect

All the time heads in the laptops and never they welcome you when you enter the hotel and pass next to them!!!! My first experience after visiting many times in different hotels in Dubai, here was so bad comparing!!!

The next day, I also spoke with the Director of Rooms, who acknowledged the issue and said that, following my feedback, they had ordered more proper extra beds for future guests—which only confirmed this wasn’t an isolated problem.

Keane and nadir were excellent they gave us late check out and made our stay wonderful they also gave us cake and also did every possible thing to make our stay so special

The cleaning service is overwhelmed; the room was not made up until the evening for a checkout at 10 AM and had to tell them to clean the room.

Thank you to Mustafa , Ramadan , Ahmed , Hafiz and Ibrahim , they really did their best to make sure that we are comfortable and enjoying our stay..

I would like to thank especially Mr. Alper and Ms. Elnura, who are food supervisors, and Mr. Ramadan at the reception for their good and sincere gestures and help.

Thank you to the extremely kind staff for our entire incredible stay, and special thanks to Felix, Bhanu and Jalan who sent us off very warmly and emotionally!

The restaurant staff were very friendly and our waiter at breakfast - Hasina went out of her way to make it special for our 6 month old baby.

The people. Attentitive and friendly. Everyone from the doorman to the managers. Nothing was overlooked. Everyone gave you time and stopped to chat. Highly professional.

Even more concerning, the General Manager told us they were removing a bed from another guest’s room to accommodate us—something that made us very uncomfortable.

She reassured us that the other guest was a regular and 'used to it,' which still doesn't make it acceptable at this level of hotel.

The staff was all amazing with our 5 year old daughter they remembered every detail and would make our breakfast lunch and dinner special always.

2 people taking care of a full dinner buffet service is just not possible so you end up not getting drinks, things being forgotten.

The team working in this hotel is a pure treasure and definitely great job by the management to keep the bar so high!

Despite all these concerns being communicated to both the GM and the Director of Rooms, no compensation or goodwill gesture was offered.

A special thanks to Nader, who was incredibly kind, professional, and always willing to help with a genuine smile.

The gentleman at check in assisted with an early check in, which was greatly appreciated after our long flight.

The staff simply handed me the key and told me to go retrieve it myself from the basement.

They were able to accommodate an early check in for us which was amazing after a long flight.

Quick Room Service Response (House Keeping / In Room Dining / Laundry / Technicians) all above expectations.

Housekeeping staff, i forgot his name was also very prompt with every thing we asked.

Receptionists AbdelSamad and Sultan were great, helpful and always smiling and ready to assist.

Ashish and Asim from reception were helpful and attended guest with a smile.

The staff displayed rudeness and exhibited carelessness by erroneously double charging me.

The staff were very good, plenty of staff helping, cleaning etc.

The location and the staff who is very friendly and professional.

During our first visit, there was a gentleman named Mustafa.

Kian who did our checked in was a sweetheart!

We enjoyed a tidy stay and would definitely return.

Sultan was so kind and helpful at reception!

Also we got an apartment, it was clean and very nice but it would be better if they left a couple of sachets of dish washer or washing up liquid in order to clean our dishes as we got a couple of take out meals and wanted to wash up after but couldn’t.

The powder bathroom had a leak and was getting fixed till almost 9:30pm the night we checked in with two kids and a long international flight so that was annoying

The suites are always spotless, and the housekeeping team leave everything beautifully tidy and welcoming—even arranging our children’s toys in lovely ways that make the room feel like home.

The thermostat in the living room was broken, and although the unit had a full kitchen, it was non-functional—no sponge, no dishwasher detergent, no paper towels, nothing.

Everything from the rooms, to the prompt housekeeping service, to the food at the buffet along with the beach and pool area were absolutely mind-blowingly incredible!

The room is spacious, comfortable, and well-equipped, and the option to cook and do laundry during the stay is a huge advantage for the family.

It would also be good to provide more personal care and hygiene amenities in the room, similar to what is normally available in hotels.

There were noticeable scratches and tears throughout, and basic amenities were completely missing—no slippers, no robes, no bottled water, no tissues, and more.

The quality of the room, the quality of the food, the location, and especially the quality of welcome and service from the staff.

It was very clean with enough space for our family and with a well equiped kitchen and a generous bathroom and bed .

We booked a One Bedroom room with a kitchen and washing machine, and it was simply perfect for a family of 4.

From the first day of my stay, I didn't like anything because the room was not decorated for the honeymoon.

Coffee machine in room didn’t work and had to be changed and bedroom AC also needed fixing to work properly

I didn’t like the bed was not comfy and was very hard and not soft the sheets and the blanket!

The room had a well thought-out layout with a divider between sleeping and living area and a well equipped kitchen.

They have upgraded our room to a higher floor with sea view so it made us more relaxing.

The apartment was really nice, we needed an extra bed and we were not charged for it.

The cleaning services were outstanding, every day the room was cleaned and the towels were changed.

It was clean and with 2 kids was great to have a small kitchen.

When I finally entered the two-bedroom apartment, the condition was far from acceptable.

The suite was not ready upon arrival with precise details, for example

The room was clean, comfortable, well-maintained with a beautiful sea view.

The decorations of the rooms, furniture, and facilities are wonderful

Great stay for families with breakfast, pool and apartments.

Rooms are spacious well decorated and neatly furnished.

The suite was well-equipped with everything we needed.

The bathroom shower gel/conditioner/shampoo bottle doesn’t open.

The one-bedroom suite was amazing and cozy.

We asked for upper level rooms

The rooms spotless and very comfortable.

I felt it was a bit disjointed on our 1st morning we went down to the beach only stayed for half an hour there were no staff around to order anything from it was just beds !!

The location is extremely convenient, with quick access on and off the Palm towards the E11, many parts of Dubai around 15–20 minutes away, and Palm Jumeirah Mall only a five-minute walk.

The beach isn’t the best as it has lots of sharp stones and the pool area is shared by nearby residents so it can be crowded.

The quality of the room, the quality of the food, the location, and especially the quality of welcome and service from the staff.

Beach was great but it seems we were in the midst of a sea urchin party so had a few scary moments.

The location is great, next to the beach, a big mall with monorail station on the other side of the street.

Location to main attractions is good and if you are interested in activities around Marina and Palm, then good choice.

Ideal stop off for us who stayed two nights travelling from Melbourne to Newcastle with a 3 year old.

Helpful that it’s opposite the mall if you B&B as there are lots of food places there.

Location of the hotel is very good, away from the crowds yet close to the city.

Great location, directly opposite Palm Jumeirah Mall and within easy walking distance to shops and restaurants.

I have stayed in this hotel a few times, because of the location and facilities.

Location was great and the fact there is access to a beach is a plus.

The location is great, nakheel mall is across the road a short distance away.

The location was great, with a shopping mall just 5 minutes walk away.

There is a small restaurants complex right at the beach by the hotel.

The area is very family-friendly, and there is a supermarket and beaches nearby.

The location was a bit inconvenient for using public transport like the subway.

A Great pool and private beach and warm sea within 200 yds.

The Andaz is located within a good reach to all major attractions.

Good situation, great to be in front of the shopping center!

The location is great. Accessibility to beach and opposite Nakheel Mall.

The location and the staff who is very friendly and professional.

Location is amazing, you have everything around you walking distance.

Great location and pleasant staff, but lacks attention to detail.

The location is perfect in front of Nakheel Mall.

Good location, good design and comfy & modern rooms.

Great location, great beach and pool, easy parking!

The place is clean and quiet

Close to the mall + location

The food was excellent, a lot of choices (both breakfast and dinner), including a lot of stuff for children (with no salt for example).

The breakfast was excellent, with a wide variety of fresh and delicious options every morning, so there was something for everyone.

On my daughter's birthday, breakfast was provided for free, and when we returned to the room, there was a birthday cake.

Francesca, Salony and Alfie were wonderful with our children—welcoming them every day, chatting with them and encouraging them to eat.

We required special gluten food for breakfast which was seen to every day by chef Rony and chef Ambed.

The breakfast and dinner were amazing, with great variety and delicious flavors that made every meal enjoyable.

Soft drinks were in a 1.5 liter that you have to open and pour on your own.

The food was phenomenal and by far one of the best breakfasts I’ve had in a hotel.

To the food at the buffet along with the beach and pool area were absolutely mind-blowingly incredible!

The breakfast buffet was a little better but so busy, there was a queue for everything.

Even on our very early departure, Abushek ensured we had an early breakfast at the room.

I would add the breakfast which was wonderful and the service which was as well perfect

The breakfast and dinner buffet are very poor... The food taste is average.. Low varieties...

Think it was powdered one - but you can request sunny side up though.

I think the dining aspect needs improvement, breakfast and dinner in the half-board package.

On our last day, a special pancake plate was prepared for us at breakfast.

They remembered every detail and would make our breakfast lunch and dinner special always.

We liked the breakfast and my favorite dish was chicken tom yum soup.

Breakfast is perfect, coffee station need to be improved, too much people!

The breakfast was mediocre certainly not worth what we paid for it.

The breakfast was absolutely delicious with a wide variety of fresh food.

But compared to others, the breakfast and dinner are very meager

Living you with few options, look like pre frozen heated foods,

Fantastic selection, buffet from around the world and of good quality.

The breakfast and especially dinner menus were very meager and monotonous.

Breakfast was excellent, so much variety in a beautiful setting.

We were compensated with a free breakfast

Amazing breakfast spread at the Locale.

Breakfast and dinner were amazing.

Breakfast could have more choices.

Also the look & feel of the pool area is very poor (again because it's a residence pool and not a hotel pool) I feel that this is really misleading as on the images of the hotel you believe that this hotel is a beachfront hotel with massive pool which isn't the case.

Families aren't allowed to use the top floor pool of the actual hotel .. so you always have to walk about 300m to go to the pool .. least they could do is provide a buggy especially when it's hot.

One really misleading point: The family pool is actually not the hotel pool... it's the residence pool so you don't get the service you would expect from a 5 star hotel pool.

Around the pool was amazing but some of the stone in certain areas around the pool would get dirty and got muddy, only a slight negative but could be better.

I didn’t like the pool area, extremely outdated, the pavements and sunbeds were so old that it made me feel like I am in a 3star hotel.

Too few lounge chairs in the sun; one always had to check to see if one could still get a lounge chair.

In reality, they are a 5–10 minute walk away through another building that’s part of the apartment section of the property.

The hotel also has two beautiful swimming pools, both clean and well-maintained, making it easy to relax without feeling overcrowded.

The biggest disappointment was that the beach and pool are not adjacent to the hotel as shown in the photos.

The photos on Booking.com made it look like the beach and pool were directly behind the hotel, which is misleading.

There is no indoor swimming pool and the places to change clothes and shower after swimming were closed.

Swimming pool was not shaded which meant we couldn't enjoy for long at this time of year.

We also love the large, spotless pool, with its shallow areas, platform and separate children’s pool.

Although the children’s pool was a bit of a walk, it was spacious and very enjoyable.

The swimming pool was located a bit far away, making it somewhat inconvenient to use.

Very nice to have a swimming pool for families and another one just for adults.

Swimming pool was huge with lots of sun beds in the sun or shade.

The swimming pool was great, the water was heated (perfect even for kids).

Pool and pool bar closes too early to enjoy the facilities properly.

The pool and beach are beautiful and everything is very clean.

It's not the hotel's fault, but the swimming pool was cold.

The swimming pool was warm and we could still enjoy swimming.

The pool is great it’s a long way towards the beach.

Good swimming pool, extra pool for adults on the rooftop.

The pool was heated and just amazing.

The pool was perfect for families.

The pool is very good

The pool was very clean.

Close proximity to the pools.

Pool / beach facilities

The food in the buffet does not meet the standard of a five-star hotel; it is poor and not diverse, meaning the quantity and quality are comparable to a two-star hotel, which does not match the luxury of the place.

Buffet restaurant standard of food was not what I would expect from a 5 star hotel and there was very limited options in the evening buffet.

Food - It used to be much tastier, now there are selectively good dishes, but almost everywhere there is way too much salt, way too much!!!

Said they closed at 20:30 but they stopped replenishing the food about 19:30 and some of the cooked meats were terrible and dry.

The quality of the room, the quality of the food, the location, and especially the quality of welcome and service from the staff.

Food was very good and the half board option allows you to choose lunch a la carte or dinner buffet which is good!

I've never seen a buffet in a 5 stars hotel that have shawerma station as the main course in the dinner buffet!!

There isn't enough food for everyone, and this was even back when there weren't any tourists due to military action.

The food was very disappointing, I was shocked by the low standards as I paid for half board.

I think due to the current political situation, they had to subsidize on the food variety and quality.

As for their restaurants we tried only the The Locale,but we were pleased with the choices we made.

Lunch & dinner were ok, but I felt it could have been better with more food options.

Buffer pricing was high compared to the quality of food served - better value or quality elsewhere

Dinner closes too early, and if you arrive 30mins to the end, there’s really just leftovers.

Dinner was very basic , quite disappointing with very limited options... Breakfast was similar..very basic

The children were only given the option of fish finger and chips or mash potato.

With a cafe/restaurant next to it, with views overlooking the beach & Burj Al Arab.

The pool restaurant had a relaxed atmosphere, excellent service and delicious food options as well.

There were only three tiny little cakes for a dessert - no other options.

I also really enjoyed the food and the little touches throughout the stay.

Poor breakfast and dinner options, was nothing like before when I stayed there.

We ended up ordering food in and eating outside of the hotel sadly.

The dinner was very poor - the level of choice was very basic.

The hotel restaurant is terrible; there's absolutely nothing to eat in the evening.

Food quality at the restaurant was not up to the standard promised

The food quality was excellent, with a good variety of dishes.

From day 1 the food was terrible with limited variety.

The only fruit was water melon and sliced oranges.

Food is nice but very small amount of options

Please replace your cooking staff.

Five-star hotels usually have slippers, bathroom essentials, basic cotton pads, toothpaste and brushes, trash bags in the trash cans - but here there is none of that.

A few things missing in the kitchen that we had to call housekeeping to bring or had to arrange ourselves cleaning products for the kitchen

Honestly, the hotel location is beautiful but the service is bad and the smells in the corridor are very annoying.

By evening, the pool turns into a large bath for seagulls, the birds take over the entire water surface.

I bed apartment we stayed in had a washing machine/dishwasher etc. but no washing up sponges or drying clothes.

After I complained the house keeping provided me with a feathered option which worked well at the last night!

Pool - there was construction going on near the pool for all 2 weeks of the stay.

The facilities of our apartment, the location of the hotel, and the staff were all excellent.

I have stayed in this hotel a few times, because of the location and facilities.

6- The bath water is not clean at the beginning of the tap opening (rust)

It was full of people of the apartments next to the people of the hotel!

Was not aware that the bed cover was made from polyester which made me sweat!

Long walk from the main hotel to reach the pool and beach.

Cleaning every day, clean beach and sea, but there were little hedgehogs.

Cleaning was not good enough, the floor was dirty.

7- There are small insects in the room

Noise, dust, the stench of paint and chemicals.

Some of the exterior and interior feels dated.

Very excellent and all the facilities are beautiful.

There’s a small, but well-stocked supermarket on site.

4- No slippers available for the room

No shuttles provided to the nearby mall.

3- The bathroom towels are old

All facilities and breakfast was great.

Huge plus for the children's pool

The gym was closed without notice.

Facilities were good, everything you need.

Cleanliness of all faculties.

Facility is very big

2- No parking service

I arrived at the airport in the early morning and got there at 7 AM, but they allowed me a free early check-in, so I was able to shower and rest well before heading out, which was great.

During check-out, I was again expected to handle my own luggage and load it into the car without any assistance.

Couldn't get early check in as the hotel was quite busy, but did receive a room upgrade.

Late check out was really appreciated so we could enjoy the day with our little one.

Despite the hotel not being busy, the check-in process took an unnecessarily long time.

When we checked in for two nights, reception asked for an extra 500 dirhams.

From the check in to the check out and all in between.

They granted our request to extend our stay (late check-out).

I mentioned to the manager on check out.

Reception and check in, breakfast and rooms.

Ease of check-in and check-out procedures

They cut a lots service including we have to park and take our luggage by ourselves

No enough staff to help the only guy there.

The negatives: no valet parking.

Valet Parking slow

No valet parking

Valet parking.

None, but i wish there is a direct connection to the mall.

I always had to take a taxi, and

Slow to be able to get transport.

I hope I don't see him again, this is a respectable place and such offers, hints, and provocative insinuations from this person are not suitable.

The Egyptian man on the 14th floor by the pool offers guests massages in a very inappropriate manner

SPA expensive with bad treatment

Relaxing spa.