Waldorf Astoria Bangkok

Stunning design, beautiful large rooms, great amenities, perfect pool, fantastic breakfast (the Mango cart was beyond!) and awesome service.

This is a boutique luxury hotel, so the lobby and entrance are relatively small and don’t offer the grand, resort-style arrival experience that many luxury hotels in Bangkok are known for.

While the location and breakfast are strong, hotel room is clean, the operational inconsistencies and room maintenance issues do not match the pricing or five-star positioning.

Review your itemized bill when you leave and leave enough time at check out so you can dispute any charges.

What truly makes Waldorf Astoria Bangkok stand out is the consistency of its service and the genuine hospitality shown by every team member.

I could not believe how nearly everyone could address us so accurately by name - it made us feel incredibly special and were actually just normal people on holiday from Melbourne who chose a bloody good hotel.

However, the inconsistent recognition of elite benefits and the inflexible service prevent this stay from matching the exceptional standards I associate with the Waldorf Astoria brand.

Each person I talked to was like a disinterested robot. There was zero warmth or feeling of hospitality; like they were doing me a favor by talking to me.

The room was spacious, beautifully designed, spotlessly clean, and very well maintained.

The floor doesn’t slope sufficiently toward the drain, causing water to pool outside the shower and creating a slippery surface.

If the category description states "Park View," then guests should actually have a park view and not have to go close to the window that they actually can catch a glimpse of a small part of the park to the right.

It should be a great stay until second night that I caught a cockroach in my room.

Breakfast: The absolute highlight of our stay. There was a wide variety of cuisine and fresh cuts available (God bless whoever serve us Jamon Iberico).

The food is consistently fresh, with a wide variety of both Western and Asian options, and several dishes rotate daily, so it never feels repetitive.

Having fresh mango sticky rice served from a trolley directly to our table at breakfast felt so special.

The breakfast was good in terms of quality, but it became repetitive as the menu was almost the same every day.

Situated in the heart of Bangkok, it’s within walking distance of several high-end shopping destinations like CentralWorld and Siam Paragon making it incredibly convenient whether you’re visiting for leisure or family travel.

The location was also great—it’s very close to CentralWorld and the MRT, both within walking distance. Of course, traffic in Bangkok can be really mind blown during peak hours (especially when people are heading home)

There have been some comments/concerns regarding the nearby construction.

Unfortunately there is a new hotel construction which is loud and the cranes where right by my window.

Bar on top floor amazing. Great cocktails and small food options and inside smoking area.

Pool is fantastic with nice views of golf course and city. Plenty of shade and sun.

Facilities: The infinity pool, sauna, and steam room were fantastic. They even had an ice fountain for hot-and-cold contrast therapy, which was a unique touch.

The amenities are cheap and low quality. The shaver was terrible, the bedroom slippers are functional but not luxurious or plushy as one would expect from a hotel that bills itself as luxurious and has a price tag to match.

The Bull & Bear restaurant on the 55th floor offered a gourmet experience with stunning views - rsvp required to ensure a seat (ask for one by the window!).

Also, the chefs's tasting menu at The Front Room was divine and featured a number of fusion Thai dishes that were incredible.

First of all, as a guy who ONLY eats Plant Based food, their buffet is the best I've experienced in all of Asia.

there are limited dinner options unless you plan well in advance. My last night, I was only able to eat at the bar, which has a very limited menu.

The rooftop pool is a stunning spot to relax with panoramic views of the city skyline.

The swimming pool is small, lacks a proper view, and is poorly maintained.

The pool is great albeit rather noisy from the construction side right opposite of it.

The pool, along with noise, has water that is too lukewarm and debris floating, making the water quality poor. I couldn't swim at all.

We tried to check in at about 5 pm but was told that there was no room available. This was a surprise because its an expensive hotel and checkin time was 3 pm. When we got the room, it was 6 pm.

After check-in, we waited 35 minutes for our luggage. It never arrived. We had to call and then wait another 15 minutes. This is not acceptable for a hotel in this category.

When we checked in, they tried to tell us they found our reservation but it was cancelled so we had no reservation. We pre-paid so after 15 minutes and getting on the phone with Amex, it wasn’t until we literally had Amex on the phone that, Waldorf “found” our reservation and everything was fine and we were able to check in.

At check-in, I was informed that the hotel was fully booked and therefore I would not receive a room upgrade, despite the fact that both Diamond status and the FHR program entitle me to one, subject to availability. However, during my time at the hotel, I checked availability online and saw upgraded room types appearing and disappearing — clearly indicating that there was availability. Despite this, I was never upgraded nor contacted regarding any room changes.

The massage was indeed more expensive compared to local parlors, but it was also one of the best I’ve ever had (special thanks to Patty).

I love the fact that guests have their very own private room to change adjacent to but separate from the treatment room complete not only with standard toilet & shower facilities, but thoughtfully equipped with lens solution & case, Aesop toiletries etc.

My therapist, JJ, delivered the treatment with calm assurance and professionalism.

I was very disappointed as my colleague and I were very much looking forward to using the sauna.

The fitness room is by far the smallest and most sparsely equipped I’ve ever seen in Bangkok at this level.

Gym: Open 24 hours, fully equipped with Technogym machines and had great amenities (towel, locker room, wet wipes, etc.).

The gym is not big but has enough high-quality equipment.

Nicest surprise was the amazing gym with a little spa that has both a dry and a steam sauna.