Ames Hotel Reviews: Everything Guests Say

LOVE EVERYTHING about this hotel & already share with my social media followers of your magical existence!!! Sure gonna repeat again & again & again! See you soonest AMES HOTEL! 🌟🌟🌟🌟🌟

For me, customers are your king and your boss and never say NO to them for as long as it is not illegal or bring any harm.

Will come back for next vacation as it was a good stay for my family eventhough it was the first time we knew abt this h

The only downside is the building had a sudden blackout for 3 hours but there is no explanation or compensation from the hotel.

Hope the management can take a look about this im really looking forward to go stay there again..peace out

Now are we talking about the 5 star rating that seems to me is purely over rated.

First time coming to Melaka and Ames Hotel make our staycation at Melaka super awesome.

We enjoyed our stay twice when we booked Ames for the kids' tennis tournament.

Had an amazing stay ...loved the ambi were friendly and helpful...highly recommended

Love the overall concept and deco from lobby, room and buffet area.

Would definitely consider coming here again for our next melaka trip.

The hotel seems to based its rating on its facilities.

One of the best hotel I ve stayed in Melacca

Highly recommend for anyone looking for a delightful stay!

Tq Ames Hotel for making my honeymoon so memorable.

Great. Value for money. Will definitely stay here again.

New hotel, clean toilet, very clean and comfy rooms.

Will definitely stay again if I have the opportunity

Everything is great.. will be coming back again..

Suitable for 2 days 1 night stay only.

Everything ! the interior design was superb !

Bathroom is not clean especially the bathtub.

First and last stay at Ames Hotel.

All very cleannnnn, please stay here

Cleanliness and hygiene is major concern.

Not bad, but could be better

Overall our stats was 👌🏻.

Overall the property is alright.

The bed is indeed superb.

Nice and amazing hotel

The ceiling was leaking the whole night and bed sheet was dirty with strands of hair and dirt on it ( we did not ask for change of room as it was late : 1.30am). Room 534

Nothing much, just that the air conditioning is not cold enough because the bed is a bit far from the air conditioning and takes a while to cool down (room 0613)..

My parents have health issues especially with their legs so it was tough for them to climb up the bed and to get into the bath tub.

In front of the door of my room, there was one glass of water that had been used and was still there until check out.

Room facilities such as Aircond and telephone need to upgrade as we found the Aircond was not service and the telephone was not functioning

The bathroom drain was clogged and maintenance removed a large amount of hair, which was clearly not ours, showing poor room inspection.

The room, the complimentary cake for our anniversary, the bed, and the nice smell of the hotel in the lobby area.

They are very clean and contain all you would expect in a high end hotel (safe, iron, hair dryer, toiletries, etc...)

If the pillows would be a little firmer as it felt like it wasn't enough support on the head.

It is pretty minor minus point, but is a bit distracting to sleep in the dark at night.

I was very dissapointed for that, and also the air-conditioner took a lot of time to get cool.

The room(view), a big let down as the picture from the booking.com is diffrent then the actual.

The lighting was dim, and even the corridor outside the room was quite dark before entering.

The room was spacious, modern design with a nice bathroom and a very comfort bed area.

The mattress and protector are dirty with a lot of hair like never vacuum it;

The phone in the room was not working and 4G is slow in the room.

We had a room opposite a square which had really loud music until 11pm.

We thought our room had a bathtub but we just got a shower booth.

It will be helpful for moms who want to store their child's milk.

Happy with the room, but there are few things that are not acceptable:

When u dry yourself near the bathtub, your towel will definitely get wet.

Ditempat shower di dlm tandas bilik,slps mndi bertakung air.take time to reduce.

Upon checking in, I noticed a strong cigarette smell in the room.

However after informing the reception, they were quick to replace the sheets.

The room was spacious and i like that they have bathtub.

I want the hotel to give me the right room for customer at the 1st place and respect the rm1,200 payment made and should given me the right clean and tidy room near lift as i was tired travelling from KL to melaka …

Room had strange smell and very dull in room and corridors also curtains very dusty moved with hand and hand covered in white dust maybe from some type of building work vents in room also covered with dust never been cleaned

The bathroom you need to climb and have a bath in bath tub - OMG what year we are talking about now? This is soooo old school and too dangerous as it can be slippery in the toilet.

Room was filthy, mould growing around bath, urine under toilet seat, dirty finger marks on TV remote holder, yellow stains on bed underblanket, public hairs in show/bath from previous guests, hairs in bed from previous guests.

My take is this - whatever reflected (prices, pictures and room descriptions) under booking.com must have been concurred by the hotel; but if what are shown doesn't guarantee what I'll get, then where this bring?

Breakfast was supposed to be a buffet, but since there were only 3 rooms occupied, we were told that breakfast was in the room. I asked for the menu and there wasn't one, so I requested if they could give us 1 café au lait, tea, buttered bread, a cake, freshly squeezed orange juice, and a fruit.

Breakfast had very few choices, ran out quickly and the staff was also slow to refill.. a few times I saw that if I went down late for breakfast I had to queue..

That women waiter when breakfast today, not friendly , no smile, and no polite look at me up and down , i dont like that attitude, please be nice with everyone

I came down very early each breakfast & has a quite moment for myself before the other guests started coming down.

The taste and quality of the food need to improve, but I'm not saying it's at its worst.

My 6 year old daughter can't find her pancakes for breakfast.. spoiled her mood.. 😞

Breakfast buffet was delicious, and plenty of options ranging from local, western and eastern.

We might consider to come back but maybe not for the breakfast.

The breakfast was well spread and delicious, especially the Asian dishes.

The breakfast spread was okay, as expected with the price paid.

Lot of breakfast choice but the taste is so so.

Bfast is fantastic i like for last time i stayed

Various of breakfast but the taste is so so.

Breakfast buffet good food & also alot variety 👍🏻

Breakfast is delicious and has a lot of variety..

Food is delicious with a lot of options

Breakfast was so delicious and have many varieties.

Buffet breakfast has a wide selection of food.

Breakfast also good with variety of choices.

Buffet breakfast food is varied and nice.

Not all being served suits our taste.

Breakfast was good and value for money

Need more choice of bread, pastries, cheese

Overall is great with the buffet.

Breakfast is just normal, nothing special.

Tea n coffe nvr taste gd.

Omelets in breakfast couldn't be customade.

Breakfast spread was good too.

Breakfast was a bit limited

Menu breakfast okay2 lh.

We told the restaurant manager the next morning before checkout about the whole thing we experience, they take a photocopy of my son’s hospital record, and guess what, never hear from them anymore, this is the way they are treated the issue.

The night staff, not friendly we ask for assistance to open the door since we left it the room, the reception was 2 guys. Not smiling, not saying anything just pass to us the extra key card without even looking.

Receptionist doesn’t speak formally. Used a lot of “lahs” at the end of sentences. Normally not a big deal but if you’re going to rate the hotel as a five star property then at least have the staff act accordingly.

Statf not helpful, the room doesn't have the food menu, so I call the FO, and asked, they transfere to the restaurant,but I said I don't have the menu how am I going to oder?

Another one is when we ask for items to be sent to the room (praying mat, extra towels etc) they took such a long time to get it done.

When I started to get irritated, luckily his colleague/senior staff from the next counter heard and advised that they could accept foreign currency for deposit.

This is how a front desk hotelier should react. Not just brushing off the guests issues but empathise it and understand their issue.

Maybe due to Hari raya, lack of staff and cleaner not able to do house keeping 2days in a row.

This is my 2nd time facing this late check out not because of me but because of your staff.

Check out is 12 but hotel staff called twice at 10am and 11.15am reminding the check out time.

Having front office staff who are rude and lack manners is not in line with their appearance.

Staffs do not know how to speak English and couldn’t understand what I requested for during breakfast.

The staff are also helpful when I need to use the freezer for my child's milk.

Call receptionist 4 times since checked in (3pm) asking for change bath towel but no response.

Hotel staffs should be trained to handle customers politely especially the one at the front desks.

We requested for extra water sent to the room, but we only got 2 bottles.

All hotels should follow pursue - doorman is key for first and last impression.

The service staff was exceptionally friendly and attentive, making me feel very welcomed.

Excellent staff and well presented hotel; met all our needs as a famili.

Calling receptionist to inform our room's TV did not functional at all.

Not helpful at all, reserved parking but far from the other parking.

Friendly staff from the receptionist to the housekeeping and maintenance staff.

Although I saw the person key in request into the computer.

However the staff is so nice and keep it up.

Staffs was friendly and always greeted us with a smile.

We liked their friendliness and we really felt welcomed.

After raise a bit my voice to the receptionist

Very late housekeeping eventho already request 3 times.

The ambience and the staffs are so welcoming.

Requested for housekeeping but it was not done.

Location is near to Ayer Keroh exit, Taman Buaya, taman Mini Malaysia which good for those looking to stop over Melacca for short stay without going to town.

Location is a bit far if you're planning to go see Malaka city, but perfect if you want to go to the Zoo, Botanical gardens and so on.

Nice to hv a new hotel near the MICT area where you dont hv to drive into the city centre eapecially when you hv business in the area.

I like the location because it is near the Ayer Keroh toll exit and my friends' house at Batu Berendam but not too far from the city centre.

I chose the hotel for its proximity with Melaka zoo and it was not too far from Melaka itself (Although it takes a good 25mn to get there).

I booked the property primarily for location i.e. easy in and out to the North South Highway, and in this regard, the hotel met its mark.

At night, the area is really quiet and streets have limited and dim lighting so it can be dodgy driving around the property at night.

Far from town centre and all the tourist spots so if you’re looking to go see the sites, expect a minimum 30-40 minute drive.

If you plan to go out after dark, it’s best not to stay out too late, as the area is quiet and dimly lit.

The location is a bit off surrounded by old shops & narrow lanes & kind of mismatch with the hotel building.

We booked this place because it was the nearest to Stadium Hang Jebat instead of going into town (40 mins).

Quite place which is not in town area like malacca town with full of hustle and bustle.

A golfing trip - so location to AkCC and TMGC was as good as it gets.

Location is not the best, but not the worst either. 20-25 minutes from the city center.

Attended a family event at the Moonbar, was recommended to stay here due to convenience.

If Malacca is a stopover for other cities, then this hotel serves its purpose.

I like hotel location which is not really crowded and near to the shops.

The hotel was away from town, so need a car to get around.

Good Place to stay eventho a bit far from the town (Banda Hilir)

Note: I got around by my own car, not by public transport.

The location is good for travellers going to fro Kuala Lumpur.

This hotel, on the outskirts of Melaka Cental, had just opened.

Location is secluded which offers peace from the bustling city.

Or if you're just stopping by on the way.

A very modern touch to the City of Malacca!

Saves you from hving to drive into town.

It is close the Ayer Keroh Tennis Centre.

It’s located away from the main street.

30 mins to go to town centre.

Location is great for MITC spots.

The only issue was that I asked for deep cleaning as my son messed up in the night at the bathroom, I called reception, gave my room number, and asked for deep cleaning... After coming at night, it was not cleaned properly...

Number 2 lobby is a bit odd, very cramped up with waiting areas on the sides which feels less welcoming but at the same time more private

Amenities in the toilet are very basic, there was no conditioner (not sure if it wasn’t replenished because the amenities box look like it was not complete).

It was freezing. All aircon is set to 19 degrees and even though there are aircon controls in the room, every re-sets to 19.

It’s complimentary but at these day and age, it would be good if there are more BEV chargers especially DCFC of at least 50kWh.

Don’t just supply 1 tiny bottle of each. Make a proper place to put/drill a bigger container for each for example like hilton.

The hallway in level 2 where I stay a bit dirty with rubbish here & there, I guest there is not enough workers?

The only good thing your EV charger😁 this is my second time here and felt like hotel customer centricity is not good …

The passenger lifts are slow and two out of three are under repair the first day, and only two available the next day.

The amenities given with different of choices - provided english tea, camomile tea, green tea lemon, nescafe, equal, creamer and sugar.

We complained about the speed of the drainage of the bathtub a few times but no one really looked into it.

The only thing leave for me is the head towel, thus I just use the head towel to dry myself.

Easy access to hotel rooms especially for those not staying in the hotel, outsider easily can use the hotel facility

The shower area in the bathtub, not elderly friendly. To have a separate shower & bathtub area instead.

Had to go through the dining area to go to the lobby / car park.

Suggest to use anti-slip material on the bathroom's floor in your next renovation.

Don't like the patio too as it looks unkept and facing another hotel.

The decor quite lavish and themed for Christmas which is all good

They only clean the filter but we still feels quit hot.

Very good facilities & clean to make our stay very comfortable.

The hotel fees are expensive but not as I expected.

As u enter the main lobby, a bit unusual

Cleanliness were there especially the common space eg. toilet.

Suggest to have water dispenser at common area.

Coffee house was also affected and also warm.

The facilities within and surrounding the Ames Hotel

The arrangement is easy access and spacious.

Good hotel needs some cleaning standard improvements.

And no face towel or handtowel provided

Even boutique hotels now customize their toiletries.

The staff who did my check out did not prompt for my deposit slip. I had to ask them then only she asked me for the slip. Which, I admit it slipped my mind that I had the slip but luckily I remembered I had put in deposit of RM100 during check in. Since deposits are a default for Ames, then it should be a standard check out question rather than wait for the client to present the slip.

Everything was excellent right until i need my comforter change it takes me 2 times through the phone and 1 time go at the lobby reception and on the fourth time through the phone then i get only the mattress cover..don’t know where goes wrong but im still thrilled with my stay.

I booked for 2 rooms (connecting room). Whe arrived, my rooms was not ready and was told they are searching rooms for me - shouldn't the rooms been prepared prior to my arrival as I already book them earlier?

They let me wait almost 1hour and half waiting for the door to be reset and I have to call the receptionist to remind them about my complaint for the access door still not 100% complete.

- When we’re done with dinner, one of the room suddenly can’t enter, when called reception, have to go down to reset the keycard, what a hassle since all of us are already tired

I went to counter to request to change the room but the staff told me that there will be maintainance staff to fix the things and refuse to change the room.

We were asked to wait 30 minutes if we want connecting rooms but after waiting we were told it was not available after all and were given side by side rooms.

Unfortunately, the receptionist said it was full house but when I checked in online booking app there is plenty of room can be booked which is unfair to told so.

I would like to give the compliment to staff on duty (during my check in and check out) IKMAL & SHANTI (sorry if name is wrong) and the trainee Achmad.

I texted the day before arrival for early check-in as we reached there at 3 at midnight, but there was no response, and I was charged the walk-in rate.

The technician come and change batteries, and told me to wait for other staff to reset the door and do not close the door before the reset is done.

Hence I had to stay in the area for another night and incurred additional cost, whilst the hotel had vacant rooms and the management could just move the date.

When I wanted to ask for check out time, I called through the phone, and then the reception immediately gave me an ultimatum 12pm as they were fully occupied.

Best part was, they needed back the Original copy of the deposit receipt, whereby my husband asked regarding the deposit and they mentioned that it will be remitted.

Waited at the lobby for 15 mins, and after the visitor in front of me finished with the registration, i was at the counter around 3.20pm.

The keycards did not work when we went up to the rooms so I had to go back to reception to get them programmed.

- Checkin at 3pm but only 1 room available, another room is yet to be clean, ready in about an hour

At the end, I insist to request to change the room then the hotel management only allow to do so.

During check-in, I asked the staff whether breakfast was included, and I was informed that it was not.

Check-in was delayed and we only managed to get 1 out of 3 rooms at 3pm.

I was fine with it since it stated check in time at 3 pm.

It has been 2 weeks now and they haven't returned back my deposit.

2 times I need to come down because of the access card.

Waiting about an hour but no maintainance staff come and check.

The smooth process during check-in , all request had been provided.

It was okay as it is just for 1 night.

The staff at the check in counter is inexperienced.

Also being told, the room not ready yet.

Check-in was delayed due to system issues.

And I got the room at 4.30pm.

I think the parking lot should have been secured or assigned to the hotel guests, instead of telling them that you can park anywhere available because there are also parking spaces with car numbers booked in some parking lots.

There are many car park lots just outside the hotel entrance and been blocked up with the written car number plate, probably reserved for the Senior Management Staff for easy parking, but inconvenience the hotel guest.

The access to parking lot is not so easy as you have to go through the restaurant or go out of the hotel and through the ballroom entrance.

I did request for parking reservation but when I reached the hotel, the personnel mentioned that I supposed to call the hotel for advance parking reservation.

There were glass panels left for storage there and there are work in progress that made some of the parking area inaccessible.

The only available parking is street parking around the venue or at a multi-level carpark which is NOT connected to the hotel.

Parking slots are limited and can be quite isolated and far from the lobby, so be extra alert and careful.

Need clear signboard for the direction of indoor and outdoor guest's parking including signboard for the correct entrance and exit.

But they do have multilevel car park in basement but lack professional upkeep, luckily it’s free, so no further comment.

Check out at 7:30am in the morning, noticed those car park been blocked off are still empty without any car.

The parking lot is not properly maintained and looks scary at night or being alone (if you are female)

But some of the areas there were quite dark, and I don't feel safe to park my car there.

Loads of parking at the multi-level carpark besides the hotel although it does not connect directly to the lobby

At 1am in the morning, hotel guest needs to park their car far away from the hotel main entrance.

Parking was a bit of an issue as well as sometimes we needed to park a bit further.

Very narrow lane going up to the hotel parking space if u arrive in yr own car.

I parked my car at the multilevel parking basement where the atmosphere feels very dodgy and unsafe.

The parking lots in front of the hotel is limited and hard to get a reservation.

Unsecure car park & entrance from car park to lobby required to pass through restaurant.

Parking is available, if full can park a bit further,but not a big deal actually.

The best thing you can reserve a car park opposite your lobby and for free.

The parking area is in front of the hotel exposed to the elements.

Im not sure about parking,but we park outside hotel with no roof/cover.

The parking space. Perhaps can allocate parking area for hotel guests.

- Ample parking infront of the hotel but no shade

I hope this hotel can provide roof parking for motorcycle.

Parking may be little difficult if on full occupancy.

First, parking is creepy and no clear signage.

There is no charger for a BEV car.

Parking, additional pax for breakfast too expensive

During our stay yesterday there was a little boy drowned inside the pool....thank god people around managed to get the poor child from the pool and waited for the ambulance to come....it took almost 30 minutes for the management to come over to look upon the situation.....

I had planned to bring my niece for a vacation and have a drink at the Moon Bar, but it was closed due to an event.

Swimming pool : The cleanliness was nice, however the area was too small and there were no play areas for children.

Swimming pool was not manage or observed well, as kinds are urine near to pool which parents are looking.

The pool area looked fine, but the pool itself was extremely dirty with leaves and debris, making it uninviting.

Just the 2nd day of staying, we went to the pool and was told that there's no towel.

Pool need to do something to make the hotel perfect staycation for family with kids who loves pool.

To re-design pool area for easy to parental guide and watching kids during their happy time.

The swimming pool is quite small, but still okay. There is staff monitoring the pool.

First time in my life to hear that the pool has run out of towels.

It would be good if it has more space and if we can order food/drinks.

The swimming pool is clean and was needed after a hot day at the zoo.

Swimming pool was constantly checked by staff (he had tested for pH level I think).

The pool looks like a parking lot and doesn't have a single lounge chair.

The pool is dangerous with sharp edges, low maintenance I would rate the pool....

The swimming pool area may need some renovation/decoration.. quite a gloomy ambiance

The stairs at the swimming pool area were a bit slippery.

The pool setting and environment...not save at all for the kids....

There’s stair to enter the swimming pool & a bit dangerous.

The pool washroom cause i smell someone smoked in women washroom

The only minus point this hotel has is their swimming pool..

Swimming pool is too small for a large hotel like this.

Only one thing, pool agak kecil but air sangat jernih.

Pool time till 7pm only. could have extended till 10pm

How can parents watching over kids at the lower deck?

Swimming pool is large and deep enough for adult.

Swimming pool just ok - not much ambience

Swimming pool not that convenient & small

The swimming pool is too small

The pool so large n peaceful.

I went to the moonbar for my birthday dinner with friends , the food was delicious, however the staff of moonbar wasn't aware of my booking/reserve that I made earlier.

We also liked the Munch which served decent food which I was comfortable eating for a few days in a row when we didn’t want to drive into Melaka.

We eating dinner at the hotel restaurant, we order steak medium well, spaghetti beef, and burger. I share spaghetti with my son.

There was a miscommunication at Munch Restaurant when we wanted to order ala carte lunch as buffet served.

Additionally, to get from the car park to the lobby, you have to walk through the restaurant.

It was ladies night! And me colleague and I got a free drink each without buying anything.

As for the food at the cafe - offers a wide selection of food ‘buffet spread’.

They serve variety of fruits and fried sausages (yes fried not boiled like most hotels do).

We enjoyed his food especially the pizza, the chicken dish and the dessert, are all excellent!

The restaurant has amazing breakfast, but the lunch need to be International to have more choices.

The restaurant should obtain a Halal certification from JAKIM so that Muslim customers have 100% confidence.

I bought cake n coffee from the restaurant, the taste doesnt really suit my palate.

We enjoyed the bar at the top of the hotel and the atmosphere was nice.

The hotel is a little far from the city center but I had a car.

The hotel took too many reservations that we ended up sitting in a tight space

But later we saw table next to ours they were allowed to order ala carte.

The fried rice is so so.. the oxtail soup is the most let down.

The Moon Bar at the room top. Surprisingly good western food and beer.

Moonbar staff during dinner is abit more inefficient but the food is awesome.

The price is freaking expensive but the food is a let down.

For RM38 they only put 2 pieces of oxtail in the soup.

The restaurant was crowded but there was enough table to accommodate everybody.

This is a plus point to obtain a Halal Certification form JAKIM.

During my previous stay, i was able to enjoy the dinner too.

Tried dinner at the in house restaurant and worth the money.

We were told we had to indicate when booking the hotel.

The food was EXCELLENT, the seafood was fresh and tasty.

But F & B director resolved the issue.

Variety food choice & big restaurant space.

The Ramadan buffet on 14/4/2023 was terrible

The gym opens from 7 am to 7 pm I hope it's 24 hours so the guest can feel free in his plan.

The only downside was that the gym facilities, particularly the treadmill, were not operational during my stay, which was a bit disappointing.

I was a bit disappointed that the gym equipment, especially the treadmill, was out of order and couldn’t be used.

As the sign at the gym door stated but 730am still cant enter and thats a joke no 2.

I can see some of the amenities are getting jaded and starting to break down.

Try to ask the staffs around but they seem have no clue.

The gym was still closed: wished that its open to public.

Eg, there are 2 gym equipment that are not working.

The gym is small but sufficient for our needs.

The gym was small but well equipped.

And gym should open at 7am right?

I liked the Gym as well.

The gym size also small.

An unforgettable experience is that I nearly had a tragic accident at the intersection leading to the road towards Ames Hotel where Google Maps indicated a right turn but that road was not accessible.

I was almost hit by 2 vehicles, but thanks to the skill of the drivers, we are still alive and there were no injuries or damage to the vehicle.

From parking to entrance to the hotel little bit funny, have to go through restaurant before arriving to front desk.

Shuttle service to town should be return, as the 6pm service doesnt have return service

Need own transport to get to Malacca town 30min away.

Need to drive out for better food selection.

Shuttle to Malacca was only available on weekends.

Far from Dataran Pahlawan (about 30 minutes driving).

Please escalate this matter to the authorities.