Amwaj Rotana, Jumeirah Beach – Dubai

Thanks to your prompt response and care, she was found safe and sound within 10 minutes.

The service is first class and the staff go above and beyond.

Some of the night staff were so rude it was not acceptable.

House keeping was good for the first night then service declined.

The hotel is amazing, the facilities are great and the staff are incredible! They went out of their way to make my stay as comfortable as possible. The hotel location is also really convenient - a very short walk to the beach, the marina and the metro.

The hotel lives to its 5 star rating and is even better than some of the 5 star hotels in the area for what you get in the price you pay. The only thing that it requires is more elevators because the wait is a couple minutes. Also, the phone to reception or in-room dining was at times not working for my room.

Great food and service throughout our stay. The tours desk was also excellent in putting together the itineraries.

5 stars it is not, we felt totally scammed, I've stayed in 3 star hotels WAY better than this hell hole.

The hotel is broadly located just walking distance from all the main attractions and restaurants of JBR.

Hotel is steps away from the beach and walkable anytime of the day or night.

Just a few minutes walk to tram/metro and to all the bars and restaurants at JBR Walk.

Only downside was the constant flow of traffic from early doors well into the night and cars honking their horns.

Fantastic views of Dubai eye, palm and Bluewaters from sea view rooms.

The hotel is not soundproof as it states on their own website as well as third party sites.

Yet again, on the first day the aircon was working perfectly but after this it was so hot in the room and despite complaining and asking for a fan several times nothing was done.

Not helped by the fact that we were woken every night to the screeching of chairs being dragged across the tiled floor by the rooms above us.

Lifts are a big issue here, as peak times you could be waiting 20 mins for a lift.

One time a worker took me to a service lift as she saw me standing on my level three times while she worked the floor and felt bad for me waiting there.

The club lounge rooms fall short in terms of amenities, offering no vegan food options and a very limited selection of drinks during happy hours.

The place is clean, non smoking area and family friendly.

The breakfast buffet was always fresh with plenty of choices.

The breakfast choices were incredible from a traditional options to Indian breakfast.

Breakfast was excellent but if you waited till the last hlur you had to queue a while to get in.

Overall a very enjoyable stay, lovely breakfast options again busy at certain times but arriving slightly early would be beneficial, though the large amount of staff do always help the turnaround.