Crowne Plaza Changi Airport by IHG, Singapore

Because it is directly connected to the airport, I was able to check in with plenty of time before my early-morning flight. The Skytrain to Terminal 2 is right outside, so getting there was easy.

We slept soundly knowing we wouldn’t be late for our flight and could start our summer family holiday relaxed and stress-free.

The hotel itself exceptional every minor detail thought of for the traveller

We stayed for one night after three week family trip around Indonesia. This was our tenth hotel/accomodation and the most expensive (due to location), however was also the only hotel which did not accomodate our request to have rooms beside each other.

The rooms were clean, quiet and comfortable, with very comfortable beds, ensuring we had a great night's sleep before our long flight.

Unfortunately the room we had smelt very strongly of mould/damp the bedding was also a little wet feeling.

Unable to sleep as very bad water hammer every time someone near us turned on a tap, constantly woke us up all night. Air conditioners was very loud even on low fan.

We paid a decent amount of money for our room, which was meant to be for 3 adults (parents with 17 year old son), however the room was a bit disappointing, not spacious with a simple extra bed squeezed in.

The location is perfect within Changi. If you fly out of terminal 3, you could literally be at your gate in under 30 minutes.

Excellent location. Easy to access from Terminal 3 and you just walk in from the departures floor at Changi. You must clear immigration to do this, but this is no problem in Singapore and there is no wait.

Getting to the downtown part of the city is also easy as the MRT station is a short 10 minute walk from the hotel. Jewel is just across the street although it is quite a trek from terminal 3 using the skywalk.

Turns out if you are leaving from any other terminal than terminal 3 the location of the Crowne Plaza isn’t as straightforward as you think.

I liked that the concierges on 21st at checkout at 6pm were compassionate, helpful and they provided me with a wheelchair up to the airport check-in and they seeing my disability, took me off the front desk queue and helped me checkout as I was struggling to stand.

The team in the Club lounge, Raymond and Wendy were exceptional. Thank you for your warmth and kindness!

Special mention to Samantha at check-in. Because of her kindness and smile, we were incredibly upgraded to a family suite. It was such a wonderful Father's Day gift and made our stay even better.

I asked to speak to management , and got told she already had , when I pushed again and said no I can’t accept this , the manager eventually came over and read my booking . Com messages and gave in when he saw the confirmation of late check out . I got some half apologies . But after a 13 hour flight this is not the experience you expect from a quality hotel. Was very disappointed.

The breakfast is the best we have experienced. I have celiac, they have not one but TWO gluten free stations, in addition to countless other gluten free options (fruit, eggs, veggies etc). They have noodle stations, pastries, Indian, Chinese, fruits and vegetables, all made fresh. We stayed for two nights and they do rotate their hot food options.

The breakfast was excellent, with a wide variety of high-quality options.

Breakfast isn’t cheap, but it’s very varied, and most importantly, it starts at 5:30 a.m.

Breakfast room was to small and busy to handle the number of guest,

The hotel is directly connected to the airport, and the shuttle train is right nearby, making it very convenient to get to any terminal. I think staying here is definitely the right choice for an early-morning flight.

When we originally booked online it said that it was in the airport terminal. While this is true, the missing disclaimer is you have to go through immigration and customs and enter the country of Singapore to access the hotel - it is not in the transit area of the airport, but is part of the terminal building.

After we had collected our luggage at the airport, it wasn’t clear on how to get from terminal 1 to the hotel. Better signage on catching the sky train would assist.

It is very difficult to get to the terminals from the hotel before 5 am as the trains don't start earlier and you can't use a trolley through the Jewel which is the only other way to transfer between terminals and the hotel. This really needs to be fixed.

The hotel is large and very beautiful, with tasteful décor, and the pool is fantastic.

The Club Lounge was a perfect place to chill out

Really appreciated the luggage storage and shower facility

There is clearly a damp problem.. I’m not sure about the other sections of the hotel but the jewel wing the hallways smelt very bad too of mould/damp! It was very strong and air conditioning didn’t help to aerate the smell either.

Check in and out can be very crowded, but the staff always tries to help keep things quick.

Unfortunately, we had a very unfortunate event at check in - roughly six months in advance I had arranged to pay for a late check out and this was confirmed via the booking. Com messenger. When we checked in and I asked about the late check out , staff advised that they couldn’t offer this as the hotel was at capacity due to the Disney cruise.

Check-in and check-out were quick and efficient.

Cost over £120 just for early check-in, ie to check in 7 hours earlier than normal time

Insufficient seating around pool area due to keeping reserved seating for higher-paying customers. The seats were all empty but “reserved”.

The swimming pool, which is huge, was super shallow, rather designed for children to splash in it.

The pool was beautiful and we did some night swimming and that was a wonderful experience. You get to see the planes taking off.

Smell of air fuel at pool, but you have to expect it.

Allora restaurant at the hotel well worth a visit, fantastic pizza & pasta!

restaurant was busy, understaffed and extremely slow, food decent but value again questionable based on service. In hindsight wish we had just gone back to the airport for some fast food. Wasted hours sitting around.

Room service ended at 2230, it would have been nice to be able to have non-airport food when arrived in late and left in morning

The restaurant was disappointing, the food lacked any flavour and was overpriced.

Good gym with modern equipment and open 24 hours

The gym is too small ! Crowded when I wanted to use it both on arrival and following morning .

There was also a fitness gym (with limited equipment; it was unmanned and had no power rack or Smith machine), so it was possible to get in a light workout without any problem.

The gym is well equipped for Holliday needs, it does not have any fans though so it gets warm quick