ANA InterContinental Tokyo by IHG Reviews: Everything Guests Say

And yes l have ALL correspondance and if anything comes out of this l expect YOU to now send me the items free of charge or a full financial compensation for the value of said items .

They say it's not how you start, but how you finish — ANA may have had a slightly shaky start, but they absolutely finished strong and gave us a stay we will never forget.

The conference that I need to attend was at this hotel, so it made sense to stay here, as it only takes a couple of minutes to go to my room during breaks.

I was a bit surprised when I saw the final amount charged; it would be nice if it could be indicated that the price list does not include taxes.

This was our second stay at the ANA InterContinental Tokyo within just a few months, and once again, the experience was absolutely amazing.

Overall, I think ANA InterContinental Tokyo is a great pick for IHG members, especially if you get Club Lounge access.

A decent attempt to rectify the situation but overall we felt like it wasn’t a 5 star experience.

Is the revenue from opening the pool up so lucrative that it’s worth devaluing your guests’ experience?

My recent stay was, without exaggeration, one of the worst hotel experiences I have ever had.

A flawless stay and, without hesitation, one of the finest hotels I have ever experienced.

I came to Tokyo from afar due to remote conference operations during the COVID pandemic.

Not what we expected.. would have gone to a different hotel if we knew.

We stayed on the Club Floor and overall had a very good stay.

For a luxury hotel, the lack of warmth, attentiveness, and professionalism was glaring.

Everything. Fantastic hotel, infinitely friendly staff, central location, the lounge is great.

Our first three nights in Japan were perfect because of this hotel!

Wouldn’t go back, but the price was decent for what it was

I've stayed at the ANA with my family on several occasions

Overall and for the price, I wouldn't highlight anything particularly positive

We will definitely stay at ANA again on our next visit.

After traversing Japans countryside...it felt good to be at the ANa.

Ok in general, but value over price is not good.

The extra premium paid for lounge was not worth it.

Mark really took it over the top for us.

I will never stay anywhere else when visiting Tokyo.

Not what I expected from an Intercontinental in Tokyo.

It's our top pick for luxury in Tokyo!

Large hotel with everything you could possibly want.

Definitely one of the best hotel stay experiences

Near Perfection - clean, modern, high end.

A truly wonderful host does everything this hotel expresses: a sincere desire to provide exceptional service, immediate attention to any issue, understand and listen to reasonable requests and, ultimately, provide an amazing experience.

Indifferent staff at reception, the assistant manager David wasn't helpful about the half-board situation where I was only one person and was being charged for two to dine, blaming Booking.com.

There also needs to be a dress code in this club as despite some people dressing appropriately...some people dressed in attire they simple was disrespectful to others.

Indeed, looking around, most guests are foreigners, and the fact that there are only a few Japanese guests explains the necessity of having many foreign staff.

Despite standing directly in front of the desk, the staff and what appeared to be a manager continued an internal, operational discussion among themselves.

Wowwww not better… queued for 45 minutes, clients cutting the line and went to sit directly and recognized as regular by the staff.

Both were impeccably polite and incredibly helpful throughout our entire stay — always anticipating our needs before we even had to ask.

From the moment we arrived, both Sarah and Kanan went above and beyond to ensure every detail was taken care of.

The concierge was passive-aggressive with our few questions and gave us incorrect information about the hotel on more than one occasion.

Compared to before, there are more foreign staff, and I can't say that the service to Japanese guests is good.

The frontdesk guy said the point of IHG could not be saved because I booked the room via Expedia.

Even finding a table there was a challenge, as the space seemed overwhelmed by the volume of guests.

I twice had to wait in a reception queue for assistance - too few staff at desks.

On checkout we waited 30 minute for help with the luggages, and our taxi was waiting.

They all go out of their way to ensure that you have the best possible stay.

I was thrown with shocking replies thereafter, that my booking was simply for a lower-class booking.

The lounge staff were outstanding and truly welcoming, and they were always wearing warm smiles.

There were some shining stars at this location who understand the hospitality industry. Thank you!

In Club ttere was a French waiter serving ..I think his name is Raphael.

These positives were overshadowed by the lack of adequate staffing and the resulting inefficiency.

Each of them were absolutely wonderful and I won't forget the shining smiles!

Staff are not accommodating, the concierge is awful (Google would help you more)

They helped make our first visit to Japan a truly wonderful memory.

In terms of service, the staff at the Club Lounge were excellent.

I am not sure what is half a bottle of wine gesture?

When we were leaving, we had to pack a few more of our things, they took care to watch our luggages for us and even offered a place to arrange them comfortably (and the staff in the room also brought us a scale to weigh our bags).

And they have an Egyptian Arab employee named Youssef who is one of the best employees I've dealt with. He helped us with many things, and every time he sees us, he asks if we need anything. His demeanor is very classy.

Her passion to serve, introduce me to local experiences, get me grounded on the property with a drink/meal upon entering the club and getting me to my room smoothly were handled in the most professional and capable manner.

We recently stayed at the ANA InterContinental Tokyo and wanted to take a moment to specifically highlight two exceptional members of the Club Level staff — Sarah and Kanan — who truly made our family’s stay unforgettable.

We want to give a particular mention to Yasuyo in the Club Intercontinental who went out of her way to make our time in Tokyo incredibly memorable, booking us a fabulous restaurant and organising a birthday cake.

We booked a family suite and had to sit on the floor or in bed to play cards. It felt more like the room for 4 people was suited for a maximum of 3.

They offer a portable a/c unit but it’s run with water which makes the room incredibly humid and doesn’t cool down the room enough at the same time.

I stayed in a classic room, but I didn't like the design of the large glass window in the bathroom, which was only covered by blinds.

It's a pity that the window is fixed. It would often have been great to let in some fresh air into the room.

Even though we ran the dehumidifier and air purifier continuously for ventilation, the odor remained strong and triggered my nasal allergies.

After asking a few times, and feeling bad to request this at night, we ended up buying cotton pads ourselves.

My room was supposed to be to a non smoking room but it smelled of smoke - not happy.

The rooms were renovated in 2024, so everything feels clean, modern, and in line with current design trends.

Stayed here for 5 nights with my family of 4 in the Mizu Suite with club access.

There was a air duct spitting air flow right on the bed. I had a terrible night.

It was the kind of smell you'd expect in a budget motel, not a five-star hotel.

We have stayed in Mizu suite, and it was one of the best experiences we’ve had.

The room was on the smaller side, as the hotel is a renovated older property.

Furniture is very old even though I was supposed to be in an "upgraded" room.

Odors in the room, very strong men's fragrance and the bathroom is not practical.

The rooms are nice and decent sizes compared to usual Tokyo hotel rooms.

It was always clean and comfortable, and the little extras made it special.

Everything was very good including the service, room condition abd food quality.

We found Hilton suite bigger compared to the room in this hotel.

When we returned from dinner we were upgraded to another suite.

The room size, the bath size and amenities were top tier.

Was totally ignoring my request for bathroom facility due to injury.

Our Mizu Suite was newly renovated in modern Japanese style.

There was a bad smell (sweat smell) everyday after housekeeping.

It had a lingering smoke smell when we arrived.

We booked a high room and were upgraded to the Club floors for a room with an amazing view of the Tokyo Tower - which we combined with our annual lounge pass to use the Intercontinental Lounge for Aftermoon Tea, Cocktail hour and Canapés (more like a full meal!) and breakfast.

Although booked for 4 adults, the assigned room was basically for 2 persons: the room was almost inaccessible because an emergency bed was placed in front of the entrance door as the 4th bed, and the 3rd bed was placed instead of the sofa without a nightstand and lamp;

We had one of the new suites so all four of us (4yo and 2yo children) could stay in the same room and still have space to walk around, the room was really comfortable and in a quiet corner of the floor.

At check-in, the attendant offered me an "upgrade" because I am an IHG loyalty member. However, it was actually a downgrade as I was given an old room, with curtains in the bathroom, whereas my original reservation was for a renovated room.

I had booked a room on the upper floors to have a view of the city, even if that’s not really the most important thing in a city like Tokyo that only offers concrete as far as the eye can see.

The location is really convenient, there is usually no shortage of taxis (exception: New Years eve and New Years day as well as probably other holidays, but that is to be expected) and the Ginza Line metro Station Tameike-Sanno (No. G-06) is right outside the hotel.

The Ginza line is one of the most important Metro lines (and probably the only one you really need as tourist) as it goes to Shibuya or Ginza as well as to Shimbashi and all the way to Asakusa, with many interchange options in between.

I stayed at the hotel, but the hotel staff didn't know either, and I was handed a map saying "across from the U.S. Embassy" after looking it up online, but there are many similar buildings and it's confusing for someone coming from a rural area.

Location, spacious rooms, cleanliness, varied breakfast with quality ingredients, many dining options - several restaurants within the hotel, including one with 2 Michelin stars, spa area - excellent massage.

Hotel is located just a minute walk away from subway Ginza line, but will need to walk about 7 minutes to get to the track.

More information about tourist sight seeing spots , the dining places in the vicinity, also the location map showing the transportation.

It is connected to Suntory Hall, and there are convenience stores, Doutor Coffee, Starbucks, and restaurants in the adjacent building.

The metro station is close to hotel , but need a certain walking distance to the ticket vending area

It is next to Tameike Sanno station, and it's a few stops to Tokyo Station, Ginza, Fish market.

Great location in Tokyo with easy access to subway and walkable to Roppongi Hills and Ginza area.

The location is fantastic! It is close to the metro, and there are always taxis available.

It was an amazing stay, with easy access to the train station and nearby restaurants.

The location and ease of navigation around the hotel with local amenities was incredible!

Best choice as a hub for moving around in tokyo as well as Japan

The location was great as we were attending a conference at the hotel.

You need to go a bit further back to have quieter streets.

This property is in a prime location for Tokyo tourist sightseeing.

We would definitely stay at this location again in the future.

Location was in business district, walking distance to many restaurants.

There is an airport shuttle bus for an additional fee.

Location ok, but if a walk to the train station.

Easy access to transport and many of the sights.

Conveniently located with multiple subway lines within walking distance.

The hotel is about 25 minutes from Haneda airport.

If you have Google maps, then travel is easy.

The location in Minato near the subway station

Nice view to Tokyo Tower from upper floors

Some stairs going in to the subway.

Roppongi is a 15-20 minute walk.

The metro is 5 minutes walk

The buffet is enormous and caters to every taste imaginable: traditional Japanese dishes including dumplings and sushi, classic European favourites such as eggs and bacon, an excellent selection of German cheeses, hams and charcuterie, and wonderful French pastries, croissants and fresh bread.

There was a day it took us over 40mins to wait to get in, and when we sat down almost all breakfast trays were empty and told us they will not refill as it’s time to close.

L36 offers a buffet spread with both Japanese and western food which is a decent spread, but definitely not meant to host the crowd usually hence could feel space a little more tight.

As for the Japanese set breakfast that many people mentioned in past reviews, it has now been changed to self-service at the buffet line — there is no longer a three-tier bento set.

The food quality was consistently good, but during weekends, many of the food items were not refilled properly and we had to wait a long time to get food and drink.

We were never able to go for breakfast as the lines were 30 or 40 people deep, extending all the way to outside, and requiring possibly a good 45 minutes wait.

A special mention as well to the Cascade Café team, particularly Ms. Maria Taguchi, whose warm and consistent attention to guest needs makes every breakfast a pleasant experience.

This isn’t just a lounge snack – it’s a complete dinner experience, premium quality, filling, and satisfying enough that you won’t even need to dine out afterward.

We had access to the intercontinental club and had breakfast there; the breakfast was very disorganized, there was little replenishment, you had to ask for everything.

Cocktail were great with higher quality of alcohol selection than most other property including Moet champagne, the Tokyo Aerosol is definitely a must try here.

Included with the suites is access to the club lounge which provides a plentiful breakfast buffet, afternoon tea and evening cocktails and canapés.

The staff were great, especially Mr. Yusuf who checked us in as well as the lady who took care of us during breakfast.

The breakfast buffet is quite extensive, and both the taste and quality are excellent, especially the mini beef burgers which are outstanding.

Excellent breakfast was provided on the club floor as well, which was very pleasant given the size of the hotel.

Since we booked a room with club access, we were told that breakfast was at the Club lounge.

However, the buffet items weren’t always replenished unless we asked, especially towards the end of breakfast hours.

The breakfast buffet was exceptional, offering a wide variety of delicious options to choose from.

To be served horrible highly processed unimaginative food was disappointing to say the least.

It would have been nice to know our options at the check in.

The breakfast buffet was one of the hotel breakfasts we've ever had.

The buffet breakfast on level 2 is exceptional with something for everyone.

The breakfast buffet was outstanding in terms of variety and freshness!

Breakfast and lounge access were available with IHG status/lounge pass.

Breakfast, snacks, and happy hour were exactly what I needed.

The breakfast at the club lounge was also excellent.

It’s a lovely way to finish the meal.

Japanese breakfast at the club lounge was impressive…

The breakfast was good BUT not great.

The breakfast is very good, well stocked.

The breakfast and lunch buffet were amazing.

The Club Lounge itself (which is where I spent most of my time) is in excellent condition, has a great view of Roppongi, great seating arrangements (tables, high tops and lounge chairs) along with an ample size buffet (the food was excellent).

The property itself is in excellent shape, I had stayed here in the mid 90's for business and although the venue is 40 years old, management has ensured it is well maintained and I found it in 5 star condition.

The hotel shop offers unique and high-quality items, and since Suntory Hall is nearby, staying before or after concert days allows for a leisurely enjoyment of music, enhancing a rich adult holiday experience.

It drove us mad that there was no seating in the main lobby at all, especially when waiting with a 1yr old toddler. There wasn’t even anywhere to lean or perch yourself.

They really need to dust under the bedside tables, not nice if you drop something on the floor and when you go to pick it up its very dusty under there.

The other has proper dining tables and was nearer to the food stations, which is ideal for a quick breakfast when you are not going to spend a long time there.

The lounge facility for families was excellent to have brekky there and afternoon/evening drinks were the icing on the cake, really would love to have stayed longer to enjoy that service

One thing to note, there are restrictions on when children can access the 35th floor lounge, and the alternative 36th floor lounge for families was always closed when we checked.

Maybe a sofa or seating in the reception lobby area would be nice if you are waiting for someone or a taxi to arrive as there is nothing at all.

Even some 3–4 star Hyatt hotels were more expensive than InterContinental, and what makes this stay even more worthwhile is that InterContinental also includes access to the Club Lounge.

The food selection is sufficient to make a proper meal if you want, but for those who enjoy drinks like me, it’s perfect for a long, relaxed evening.

We were able to use the lounge which had first class service , a very good drink and cocktail menu and a wide range of nibbles.

Located on the 35th floor (there's an additional family-oriented one on the 36th but we didn't visit it), it offered spectacular views over Tokyo and Fujisan.

A relaxing experience with Japanese–European sweets and savories such as fruit cakes, mousse, tarts, and wagashi, paired with sencha, black tea, or freshly brewed coffee.

There is a gym on site with adequate equipment though can be over populated easily since there are many rooms in the property.

Few staff in the lounge compared to the guests present, so the service was not up to the standard of a lounge.

The Club Lounge was a major highlight — calm atmosphere, great selection, and everything was complimentary throughout the day.

The bath products from THANN were also excellent — I actually plan to purchase them for home use.

We frequented the lounge throughout the week and were consistently impressed by the outstanding service we received.

The food and beverage offerings in the lounge were excellent- beautifully presented, delicious and refreshed often.

The food and drink were great with an extensive buffet for breakfast and evening canapés.

Long, hot underground corridor to the subway, no loungers and umbrellas by the pool.

They were quick to deliver my bags and anything else I would request.

All the amenities and hotel facilities eg pool and gym is so good.

Changing room is big and clean too with a sauna as well.

This is a 5 star hotel and the facilities are 5 star.

Executive club access which was excellent superb views of tokyo too

Navigating the multi-level entrances and exits was confusing and unclear.

A somewhat aging hotel but the comfort is still there.

The lounge facilities were amazing with what is included

Their buffet restaurant was a good option in case you just wanted a great bite to eat but just a word of caution that there is basically no variation per dinner, per night, as far as we could tell.

In the room we found the information that on 31.12. evening you can order the noodle dish "toshi koshi soba", which are believed to bring good luck for the new year, for a reasonable price to your room.

Although the Executive Lounge offered a buffet dinner, the chef went the extra mile by preparing a special meal to accommodate my dietary requirements – a thoughtful touch that truly stood out.

The hotel offers an impressive sky bar with spectacular views across Tokyo, along with no fewer than 15 restaurants, each with its own distinct identity, including Japanese, French and Chinese cuisine.

We also dined in the lobby lounge on the day we checked out and the food options from the restaurants that were served there ala carte were also great!

Location, spacious rooms, cleanliness, varied breakfast with quality ingredients, many dining options - several restaurants within the hotel, including one with 2 Michelin stars, spa area - excellent massage.

It is the catastrophic choice of this hotel to force their guests to wear face-diapers in the restaurants - when the rest of Japan has this as optional only.

The top level bar, which has always been a highlight of our stay in Tokyo, was closed, and there was no real alternative for a burger and drinks.

We also ate at Unkai, which had a beautiful garden and pond view, and at Teppanyaki Akasaka with views of Tokyo Tower — both were really good.

Come to Brewers it’s a fantastic experience to have a beverage and conversation… at the ANA Intercontinental Hotel Tokyo the ambiance is wonderful overlooking the beautiful lobby

Once inside, the afternoon tea was a real standout, served in individual towers that felt elegant and special, and it was all included with lounge access.

One of the highlights of my stay was the hotel's special 40th Anniversary eight-course tasting menu at Karin, which was exceptional from start to finish.

The lounge's food were heavenly, with generous variety that felt like a mini dinner buffet (which is already ample if you're not a big eater).

The Teppanyaki Akasaka restaurant is a great moment of culinary and visual discovery, the cherry on top being the view of the illuminated Tokyo Tower.

I had dinner at the French restaurant on the 36th floor, and it was very delicious, with the staff overflowing with the spirit of "omotenashi."

Although pretty expensive, the Teppanyaki restaurant on the 36th floor is definitely worth visiting — great food, great service, and an amazing view.

We even got to order a bottle of wine from the another restaurant at the hotel, that we've tried the evening before.

Sadly our wonderful experience was completely undone after we were charged a very unexpected (and unexplained) $1500 cancellation for a restaurant booking.

The hotel restaurants during our stay were fully geared towards New Year with special menus but we did not try them.

The cafe bar closed for last orders at 7.30pm and the only bar open thereafter was a cigar bar.

The Brewer's Coffee & Bar serves excellent salads and pasta, (the cheesecake and muffins are to die for).

The concierge was very helpful and booked us two great restaurants for dinner which were spot on.

Excellent restaurants to make your life as easy as possible while you busy with business

The restaurants Unkai, Sushi Kanzen and the lounge where we ate at were very good!

The food at the hotel, including room service (pizza, sandwich), was exceptionally good!!!!!

The food selection is impressive and they have a hot plate dish.

They are closed midday, and they close at 9pm for the night.

The hotel helped us book some Restaurants we wanted to try.

Our meal experience at its Japanese restaurant Unkai was excellent.

Its afternoon tea came as a beautiful layered set.

As an IHG Ambassador member, despite checking in at the dedicated Ambassador counter, I was contacted by the front desk after the usual checkout time of 11 AM, stating that my checkout time had passed, even though it was promised when I became an IHG Ambassador member that a late checkout until 4 PM was permitted.

When I asked, 'I checked in at the Ambassador dedicated counter as an IHG Ambassador member and already provided my account number at that time, which the staff should have confirmed. Do I really need to provide my account number again?' the response was, 'Yes, it's needed again.'

When I mentioned that I checked in as an Ambassador member, I was told, 'If you're going to request a late checkout, you must inform us in advance,' and they also asked for my Ambassador member account details.

He refused to give me the room that I paid even I provided proof emails and he told me there is nothing they can do about it since on their system showed only classic room.

They also put a ¥30,000 charge on your card at check in which I have never experienced before and thought was excessive - you can just hold card details and not charge?

Arrived at the hotel at 8 pm (after 10 hours flight) and they inform me that my room in not ready!! after insisting they gave me a room after 10 minutes ..

We were able to check in at the Club Lounge since we booked a suite, where the staff welcomed us with beverages and held our bags until the room was ready.

Before our arrival, Monina from the hotel team reached out via email and guided us to check in on the club floor—a wonderful surprise that set the tone for our stay.

We went by first to leave the luggages in their care but were told we can do an early check-in which was nice since we travelled from another city.

We arrived at the hotel after being informed that, due to electrical inspection the hotel is closed the day before and can only checkin at 3pm on 9 May.

We were able to store our luggages' with the hotel when we went to Kyoto for a few days, as we were re-staying on our return to Tokyo.

Using the Lounge for check-in took over 30 minutes to receive our room key; I’d recommend checking in at the main Reception, which appeared to be less congested.

Its 11pm and I just get out of a 12 hours flight so I have no choice at that time but to take whatever room he gave me.

It took 1hrs 15 minutes to get the key of the room, considering the hotel was closed last night, don’t tell me the room was not available.

After persistent requests we were given a temporary “disabled” room at 4.30 pm and our original booking with Club lounge access was declined but then reinstated.

They checked me in almost 2 hours late after check in because they did not have a room available for me despite having reservations.

We arrived around 4 AM and we were all very tired and it would’ve been nice if there were some chairs to sit in.

We arrived quite early ahead of check-in time due to our morning flight, but the hotel made it easy to settle in.

As suite guests, we checked in and out directly in the lounge, and the process was seamless and hassle-free.

We returned to the old room, it had not been cleaned so we couldn’t even freshen up.

We waited one hour to do the check in and the process was not smooth at all.

Checkin in lounge was a waste of time, should just check in on the ground floor!

I arrived around 1 PM and was pleasantly surprised to receive my room immediately.

You can spend some extra time there after checkout if you have to.

Following this everything was fine but not the ideal first day welcome.

When I checked in, The Front desk was rude and unprofessional.

We had a seamless check in on the 35 floor.

But when I entered the room, I encountered another guest.

Signage towards the upper level doors could be improved.

We eventually got our room at 5.30 pm.

The pool was crazy busy as over the weekend so lots of paying outside families, lots of children and noisy, but still good to be able to relax outside at the end of our trip.

In addition, on the first day when we arrived at the hotel and went to the pool, my family and I: my wife + 2 children aged 9 were the only people there.

A reason we chose the ANA was for the pool, it’s not included in the room cost and a couple of hours in the pool for the kids was quite expensive.

Unfortunately what we did not know is that the hotel opens the pool to the public for a fee and it was mostly inundated by people paying for day passes.

We sat in the Premium zone for more privacy, and after a while, an employee came and told us to leave that area and move to the regular zone.

Not much, maybe that guest from outside may enter the pool area for a fee which leads into champagne drinking instagram photo shooting girl groups around the pool.

Charge for using the swimming pool!! :( This is the first 5-star hotel I've stayed at where I had to pay for access to the hotel's outdoor pool.

And then someone walks around ringing a bell telling people their paid session is over and it’s time for the next wave of people to come in!

We still used the pool for a quick dip to cool down but got in and out as quickly as possible because it was pretty unbearable.

A lovely hotel with a highlight being its sizeable pool and kids pool which was really great to escape the intense August heat in Tokyo!

We had limited time so could only go to the pool once which gets pretty busy and the good seats are for premier guests only.

I was told to move it… even though I was only doing lane swimming and there was a handful of people poolside at best.

We booked this hotel mainly due to the pool so we could have some relaxation at the end of a 3 week trip.

I didn’t know the pool was not included in the price. There is a separate fee around 4800yen for a 4 hour period.

I was very unhappy to know that I need to pay extra or taken a different package to access the swimming pool.

It’s the first of the 49 hotels I stayed in with a pool that require guests to pay additional for the pool.

I loved that they had a pool but not thrilled that one would need to pay quite a bit to use it.

The Pool Garden is another wonderful feature—a perfect place to unwind with a cocktail after a busy day exploring Tokyo.

This is a public pool that hotel guests can use if they are savvy enough to find a spare corner.

But the pool was busy as outside customers can come and use it, so we didn't bother using it.

We didn't get a chance to use the pool as it only opened the day before we checked out.

Plus as it was unheated probably would have been a bit chilly in early June!

Another two occasions (when again lane swimming) I kept bumping into the inflatables.

There were no sun lounges available for almost the whole day.

I repeat, we were the only people at the pool.

The pool was so fun for our kids too!

Rooms are nice and the pool is great.

Hardly a recipe for a relaxing environment.

I was disturbed by this employee's overzealousness.

The pool facilities were really overcrowded

The hotel helped us book a fast bus back to Narita airport - if in no rush, then this is a good way to go back- far cheaper than the taxi we took to get to the hotel on arrival!

Best part was at the hotel door steps was a bus that takes you straight to Narita Airport (with one or two stops in between) - no need to carry luggage or take taxi to train station.

You can book the airport bus to pick you up from the hotel to go to the airport, as long as your travel times are within the hotel bus operating hours.

The train station is close and convenient although the walk to some platform lines is almost 1 Km from the entrance which is not unusual in Tokyo.

No shuttle to Haneda airport which is around 20 to 30 minutes from the hotel and the cab fairs in Japan are quite steep.

I wanted to reserve a taxi for the next morning the evening before, but they indicated that they were all fully booked.

Arrangement to travel to airport by Airport limosine was messed up but they did rearrange my access to the service

This hotel does offer the Airport shuttle which makes it even more convenient when departing.

The nearest metro station was quite a long walk in the underground to the train.

Had to use the railway station everyday to sightsee or meet up for excursions.

I believe that a hotel should always be able to arrange a taxi.

Very close to the subway station, with access to buses to the airport.

Using the transits everyday was quite stressful in itself, especially with 2 kids.

We arrived here by chauffeur, and our bags were immediately taken.

A little out from main attractions but close to transport options

Taxis are also stationed right in front of the hotel.

The access to the metro lines that suited us

It was easy to get a taxi or Uber.

There is a taxi stand immediately outside the entrance.

There are always a few taxis downstairs waiting.

Easy access by car via the highway.

Direct limousine bus access from Narita.

Subway station very close and convenient.

Easy access to public transport.

Taxis right there always.

Limousine access from Narita.

Close to subway.

Gym could be more spacious but not going to complain for machines, etc were great.

It is spacious and has 8 running machines, with good quality equipment.

The pool and weight room allowed me to get my workouts in.

The gym on the 5th floor has life fitness equipment.

The gym is also above average for a hotel.

The pool was terrific as well as the gym.

The pool was terrific as well as the gym.

Gym is very small and some machines not working.

Not really up to s 5 star hotel standard.

They had a gym on the fourth floor.

We used the gym which was good.

The amenities for workout are great

Great gym for a hotel.

The gym is clean.

Great gym and pool.

Fitness centre is nice

The gym was clean.

Gym was great

Gym was good,

Great gym.