Villa Fontaine Premier Haneda Airport – Directly connected to Haneda Airport Terminal 3 Reviews: Everything Guests Say

While it was a new and beautiful accommodation, I was quite bothered by the strong smell of sewage in the hallway of the guest room I used this time.

It’s a gorgeous hotel inside, overlooking the river, great bar and restaurant with a free mini bar and so many goodies in your room.

For a hotel located at the airport and in a metropolis like Tokyo, the hotel lacks management that thinks about international guests.

We’ve travelled through Haneda airport many times, but this is the first time we stayed in the Villa Fontaine Premier.

So we only had a short overnight stay here, but it exceeded our expectations, especially as an airport hotel!

Villa Fontaine Premier is a relaxing oasis that you can rest and energize at, in between flights.

You can order room service all day & night & everything in the refrigerator is complementary.

Perfect stay with everything you need after or before exhausting travel: ... Very, very good!

The beautiful view of Tokyo and the river also pleased my family and me.

They force you to paid extra 280usd for a third person which it’s ridiculous.

Truly a wonderful experience, and we would highly recommend this hotel to anyone.

Wonderfully relaxing and the perfect way to end our Japan hiking trip🙂

WIFI was truly high speed, around 150 Mbps both upload and download.

The price might be a bit too high compared to the services.

It's a bit like going into a lounge at the airport.

The comfort, relaxation, views & breakfast finished our Japan vacation perfectly.

It’s a really high quality hotel with lovely friendly staff.

Highly recommend this experience!! Stay here you won’t regret it.

This hotel was a great place to conclude our trip.

Whenever we come to Tokyo, we choose this hotel.

We travelled as a family with a young child.

The Premier is an upgraded hotel from the Grand.

Nice, clean new hotel with excellent and helpful staff.

Highly recommended for families and frequent travelers alike.

Amazing experience at Villa Fontaine Premier Haneda airport.

If you have one or two nights back in Tokyo before catching a flight, I’d recommend the Premier (we satiated one night in the Grand last year before our flight and the Premier is worth every yen of the fairly small additional cost.

We enjoyed an overnight stay here before an early morning departure, this was at the end of a month's travel in some of Japan's beautiful national parks and gave us a bit of space to get sorted prior to our flight home.

It was also very convenient to stay at the hotel and taxi a taxi into the main centre outside of peak hour times, ie returning to hotel at 11pm and waking up not needing to travel to airport in the AM.

It is in the details that this hotel loses its way, for example, there are no sweeteners at breakfast; the toaster needs to be programmed and only has the option in Japanese, and this is just one example.

As you come out of the elevator there's quite a bussling reception area, then you turn left and go through some solid doors to check in to the Fontaine Premier and suddenly it's all calm and quiet.

This hotel is in Terminal 3, my departure was from Terminal 2 so be aware that you’d need to allow say 45 mins to get to ground floor, find free airport terminal bus ( very well signed) and get there.

I hope the rest of the hotels that I’ve booked for this 10 day trip across the country are as good because if not, I’m going to be sorely disappointed!

We took the airport limo to terminal 3, and walked to the hotel after stopping at my favorite, Lawson, to get riceballs and Japanese sandwiches YUM!

The walk through the Haneda mall to the hotel entrance was about 10 minutes, and so fun to look at shops along the way.

I highly recommend this hotel for its quality of service, comfort, and ideal location if you are flying early or arriving late.

Great hotel location for relaxing prior to start or end of holiday within walking distance of terminal 3 at Tokyo Haneda

Those arriving at or departing from other terminals should allocate extra time to navigate the airport's free shuttle bus system

Ideal hotel when flying in or out of Haneda airport as just a five minute walk from the arrivals hall.

Having a Lawson right outside the entrance, along with gift shops and restaurants all around, makes things really easy.

Great location for Haneda Airport with walking distance to terminal 3 or shuttle bus service to other terminals.

A very well appointed hotel in the best of all locations to Terminal 3 of the airport.

Wonderful hotel directly connected to Haneda T3, very convenient and connected to the city by public transport.

There is a variety of restaurants and souvenir stores within the area for any last-minute shopping.

Great hotel in the airport area, spotless, stylish, extremely helpful and professional staff, most comfortable beds.

I had three wheeled luggage that I had to move so it was very convent.

A good choice of stay when you are flying back home from Haneda terminal 3.

Great location for early morning flight and lots of food choices next to hotel

Shops and restaurants and a short walk to arrival and departure in terminal three.

Its connection to Terminal 3 is so convenient and any easy inside walk.

We use it whenever we transit through Tokyo or have an early flight.

Excellent location, onsen lovely surprise and great exit option for leaving Tokyo.

And you can't ask for a more convenient location for Haneda airport.

The location is a 5-minute walk from Terminal 3 of Haneda Airport

There is a noticeable walk from terminal 3 to the entrance

Location at the airport, very good, many shops and restaurants nearby.

It is located at the airport, which is perfect after a flight to be able to sleep immediately, but it is far outside of Tokyo, so as a 'transfer hotel' it's fine, but we wouldn't want to stay longer there considering the location.

This is a top quality hotel which is directly connected to Terminal 3 at Haneda Airport, which also has the rail and monorail connections into Tokyo and the Shinkansen rail network, so for a convenience point of view it is perfect.

To get to the hot spring from the room, you first have to go to the 6th floor from your room and then walk a little down the corridor to change to another elevator, which I found a bit inconvenient.

Take note that there is a bit of a walk from terminal 3 to the hotel, and if you're arriving or departing from a different terminal, make sure you allocate some time for the (free) shuttle bus as well.

The hotel itself has a perfect location, especially for those coming off or going to an International flight in Terminal 3 which is directly connected by covered walkway along with easy access to trains and the monorail.

I think the only thing is that I decided to extend our stay for two more nights but the room the we have is not available for one day, so I have to transfer to another room for one day.

The room was much better furnished and equipped than other hotels we have stayed in and had couches, easy chairs, excellent toiletries and the linen and beds were very comfortable.

I am seriously allergic to the dust or whatever it is in the room and I cannot stop sneezing, nor have any rest during my stay there.

Note to all those with young children - 6 and up is considered an “adult” in this hotel and will count towards adult capacity.

We also appreciated the fantastic view of Mt Fuji from our room and the fridge full of welcome drinks suitable for all.

The room is very clean and the twin beds can be combined together, which is very family-friendly for those with children.

It’s spacious, super clean, a long sofa by the window, Keurig machine, but best of all is the bathroom.

The basin/vanity area in the bathroom could have been bigger, especially in a room meant for two people.

The room itself was spacious and well-decorated and offered a wide variety of free drinks at the mini-bar.

We had a great view from our window which made it feel much less like a hotel room.

We had forwarded our luggage and the hotel staff had already put it in our room.

The rooms were bright and spacious with a lot of useful equipment which we loved.

From my room, I had a great view of the Yokohama area and Mount Fuji.

Also nicer bathroom and bedroom(you can see Mt.Fuji in the morning) compared to Grand.

The most significant problem was that the bathroom sink was clearly partially blocked.

There is no need to bring anything related to toiletries, everything is provided.

Room exceeded expectations for comfort and amenities with a view of Mount Fuji

Room quite large, very stylish, very quiet, very convenient for the terminal

However, the hotel did place us in 2 rooms side by side.

Got in the room a little early, which is always nice.

While the hotel impresses with its comfortable rooms and luxurious bathrooms.

Quality toiletries, coffee and tea, and complementary drinks and snacks.

Rooms were good but the beds too hard for me.

Had a great night sleep in the very comfortable hotel.

The rooms are delightfully luxurious and spacious, surprisingly quiet.

The king-size room was smallish, but very well equipped and included a Keurig coffee maker (in my experience, a rarity in Asia with most hotels preferring Nespresso coffeemakers, which tend to jam) and complimentary wine, beer, and sodas in the minibar.

The room is very spacious, and with the curtains open, you can see the ocean view. Compared to the nearby Grand Hotel, there are fewer guests here, the hotel is newer, and there's no need to wait in line for check-in.

Even though we booked for a family of 5 (disclosing kids ages of 15, 13 and 6) meaning we had to book and pay for 2 rooms (nearly $1500 AUD) they only had 1 king bed in each room.

We travelled in early Winter so it may be uncomfortably hot in Summer as the rooms facing the river catch the sunset and majority of afternoon heat if the aircon is insufficient at cooling and producing airflow.

There was, of course, the fancy Toto bidet, a separate shower with excellent water pressure which was much needed after the long trip, and a very deep Japanese soaking tub with a shower as well.

Staff were incredibly helpful and efficient - In my fatigue after a very long day of travel, I accidentally went to check in at the Villa Fontaine Grand and they gently and politely advised me I needed to go across to the other hotel on the other side of the foyer, took my trolley and walked me across the foyer to the correct check in.

The young kid at the counter was a complete little di..k, he was rude until he realized we were checking at the Premier for two nights with breakfast with full access to Onsen and facilities, he apologized, if he had not I was about to check him out I was tired and not interested in his lack of professionalism

There were children making a lot of noise, running and splashing in the onsen. Once their parent returned to supervise them they quietened down and it was fine. It would have been nice if the staff could have intervened a bit earlier to manage this.

Outstanding service! We had issues with our bookings, it was late at night and I cannot thank the manager and staff on duty enough for kindly helping us to sort things out and accommodate us for the night.

The lobby bartender was an absolute jerk to our teenage kids when they mistakenly tried to sit for a minute while waiting for us to come down from the room.

The front desk people barely speaks English, it is a nightmare to try to communicate, they are willing to help , but the language barrier is killing both side.

They even kept our luggage safe, as we were early, and even brought it up to our room for when we were able to check in.

I received a call saying they would bring it right away, but even after more than 15 minutes, it still hadn't arrived.

The front desk staff are all fluent in English (doesn’t matter to me because I speak Japanese) and extremely friendly.

Hotel staff took us all the way down to the front door and got us into a taxi.

When I called room service, they just said they would check and hung up the phone.

That was after we had to approach him to ask him if we could order.

The hospitality is wonderful, and I thought the staff's responses were polite and lovely.

The staff at the Villa Fontaine Premier are very nice and super helpful.

The staff are very helpful and have a very warm friendly approach.

The team managed very well my suitcases sent by a transporter

Staff is always ahead and on top of their customer service.

They are always very polite, friendly, and full of hospitality.

The staff was outstanding- always super polite and helpful.

This is an excellent hotel with even better staff.

Staff was not able to help us either.

Most lovely, helpful staff at the front desk.

The staff is very friendly and helpful.

The staff were friendly, helpful, and accommodating.

Above all, the staff were impeccably attentive.

The staff is attentive and friendly.

Staff are incredibly friendly and polite.

The extraordinary service from the staff

The staff speaks very broken English.

Staff was not all friendly.

The onsen is open to anyone for a fee and is a great place to spend a few hours if transiting or if your flight arrives in the wee hours of the morning and you have to wait for the trains to begin running.

The staff were careful to make sure I understood that you had to take all clothes off before admitting me (which is a good precaution for an airport hotel accommodating travellers on layovers who may not be prepared for this).

The very good surprise was the onsen on the roof : a real Japanese spa, very large and clean with lots of options (steam room, dry sauna, several pools/jacuzzis, different water types, different temperatures, vast showers all available 24/24).

I stayed here on short notice this time, so I didn't prepare for it, but I think it would be reassuring for those who are in that situation to have something to carry items like underwear.

I visited the onsen at 2-3am while my laundry was being done on the lobby floor (another critical bonus for travelers) and thoroughly enjoyed the open air nature of the hot springs and bathing amenities provided.

Of note is the fact that the onsen has a 24 hour full service restaurant which offered a robust selection of food for the hour of the night when I visited and I was not disappointed.

I had visited several onsens on my outbound journey - of the hotel ones this was the most impressive in terms of the variety of baths, sauna and steam rooms.

Someone took my towel from the onsen room so I had to dry off with the modesty towel since all the towels are at reception.

But the kids were Japanese so they were better behaved but still a surprise in a hot water spa to have kids at 9pm.

What was appealing to me when booking was that they offered a rooftop onsen (hot springs pool) in their spa area.

The onsen requires no clothing to be worn which took us by surprise... but it is common in Japan apparently.

The recommended outdoor hot spring with a river view was an unparalleled moment of happiness after a long flight.

Unfortunately, you can't enjoy the spa with a partner, as it is separated by gender and typically nudist.

Great indoor/outdoor onzen with seven baths from 44 degrees Celsius to 16, steam room and sauna.

The onsen experience was incredible and just what we needed after a 14 hour flight.

Suffering from Jet lag, I decided at 4.00am to visit the Spa, which is amazing!

Their onsen is free for guests but it is pretty crowded in the evenings.

Washing stations were tucked inside in odd location, in full view of bathers.

The onsen is fantastic, and was perfect after a long day of travel.

I also booked (separately) a massage at the SPA which was excellent!

The real star though is the beautiful onsen on the roof.

The onsen spa gym area must be visited I insist

Lovely roof top onsen/baths although complex access and technical stuff.

Great spa, great for layovers and early morning flights.

The onsite onsen tha is 24h is outstanding.

The outside onsen in the drizzle-also just lovely.

The onsen is amazing and well worth visiting.

Onsen access is inclusive for hotel guests.

Not a single massage chair was available.

Then Onsen was awesome and relaxing

The toiletries are the same as the grand, with a cheap chemical industry scent. As a five-star hotel, the shampoo and body wash are not as good as those commonly used in some three-star and four-star hotels in Japan, like Pola or Mikimoto, which somewhat lowers the hotel's experience. I hope they will be replaced.

The welcome, a very beautiful hotel, the spacious spa, the cleanliness of all the places and mainly the rooms, the location: you can walk to terminal 3 by crossing a corridor of shops in a few minutes

The welcome, a very beautiful hotel, the spacious spa, the cleanliness of all the places and mainly the rooms, the location: you can walk to terminal 3 by crossing a corridor of shops in a few minutes

I received an onsen ticket but since I was sick and had a fever the day before I couldn't use it (a bit sad since that was one of the primary reasons I booked this hotel).

If you have large bags you don’t want to take to the room there is a bag storage up to 24 hours located at the arrival hall near Tully’s coffee.

Another charming feature was the aroma pouch-making station in the lobby, where guests can choose from several fragrances — it’s a small but thoughtful detail and a lovely souvenir idea.

There are only 2 lifts to connect hotel lobby level with the main mall / airport level - if you have trolley you must use the lift.

In terms of value for money, staying at the Grand Hotel might be better because it shares spa facilities with the Premier.

Price in the bar way to expensive, thay give you a 2 for 1 voucher but only on cheaper drinks

Leave the hustle and bustle of airport and mall behind you and enter a space of luxurious calm.

The Onsen on the roof top is really great and even free of charge for Premier guests.

It was a great bonus to have the use of the onsen and the gym.

Vouchers for local shop discounts and free drinks in the bar were very nice.

The cleaning service was exceptional as well as the spa and spa restaurant.

Staff, location for Airport arrival/departure, room comfort, spotlessly clean, facilities/Onsen, gym etc.

Also you get complimentary drinks in the fridge which are wide ranging.

The lounge and bar was very comfortable with a great view.

One of the best features is the tattoo friendly Onsen

There's also an onsen with a 24 hour restaurant.

There were lots of complimentary drinks in the fridge.

Terminal 3 is easily reachable through a hallway.

Beer is less than 1/2 the price outside

Variety of food options in the same facility.

Hot spring bath facilities included in price.

Free access to 24 hr spa(sauna, etc).

Amazing staff, customer service, amenities, and location.

Lovely touches like the mini bar

The facilities were overall very good.

Comfortable and stylish bar as well.

The free minibar was a treat.

Food - The flounder fish on one of the Japanese breakfast day taste suspect and led to a bad case of gastroenteritis but we didn’t find fault with the hotel, nothing we could do except to ride out the storm.

Breakfast is not included, and the options at the breakfast salad bar are quite monotonous; the lettuce didn't look fresh or appetizing, as if it were taken directly from a supermarket salad pack. I skipped the Japanese breakfast option altogether.

I had prepaid for a breakfast, but it was only when I sat down that they told me there was no option for a vegan and they couldn't make me anything - that was quite disappointing.

Just note, while it is attached to Haneda Garden, most venues including restaurants there don't open till 11am or later, so options besides the hotel's own breakfast buffet restaurant are limited within the immediate vicinity.

My son and daughter said they preferred the Grande. When I asked why, they said it had a greater variety of all-you-can-eat breakfast and lots of ice cream, including warabi mochi and almond jelly.

Nothing, but just a suggestion: more offer at the buffet, avoiding serving at the table so that we can feel more freedom and don't wait for an order if we don't want it.

Breakfast would have been excellent judging by what I saw served, but for time reasons, we preferred to access the buffet which was good but not excellent in choice and quantity.

We didn’t try the breakfast as we had an early flight at 7 AM, but the convenience store downstairs made it easy to pick up yogurt, fruits, and light snacks.

The breakfast is good, but considering the nature of this hotel (everyone is in a rush to catch a flight), it would be better to have a simple buffet.

I chose to stay at the premium hotel because the Grande had many guests and I couldn’t get a room, but I’m really glad I chose this one.

I did enjoy my breakfast voucher and was pleasantly surprised by the great quality of the set meal (you get an option of Western or Japanese breakfast).

I would slightly improve the breakfast buffet, in terms of selection and quantity, for those who don't have time to enjoy a complete American or Japanese breakfast.

The advantage is that there aren't many people in the restaurant, so those who enjoy peace can sit by the window and leisurely enjoy breakfast.

Breakfast was kind of simple for a 5* hotel, but since my flight was early in the morning, it wasn’t an issue.

Since I had an early flight, I had unfortunately excluded breakfast during the reservation, so I cannot comment on it.

There is no morning breakfast to go option in case you checked out earlier than their restaurant opening hours.

We had a choice of either a continental or Japanese set and helped ourselves to salads and desserts.

The breakfast served at the table with a limited additional buffet also aligns with that feeling.

The food (breakfast) was amazing, fruit, eggs, bread, croissants, jam, coffee, like queens we ate.

A bit steep for a short breakfast before a flight so I didn't buy it.

The only reason why marking it as 4 star was due to the breakfast.

So the quality is good, but the selection is too modest for the price.

What we had was adequate but not enough variety with the buffet breakfast.

It was like a first in his life mystery encounter for him.

Small breakfast buffet with an option for Japanese or Western entree.

The breakfast could be richer given the category of the hotel.

Would be nice if Breakfast were available after 09:30, though

Breakfast is a must the view the food was great

We enjoyed the breakfast very much, very fresh food.

The breakfast buffet was pretty good as well.

Not really the hotel's fault - but the dining options all close at 9PM (last orders at 8:30PM), so if you arrive on an evening flight, you really have very little choice of eating alternatives other than room service or the spa restaurant in the hotel (which is quite good - you don't need to use the spa to enjoy a meal there).

The Italian restaurant had, besides us (two people) and a couple, a common bottle of wine on the table, speaking very loudly, almost shouting, laughing, and in a loud voice, and the staff joined in the conversations and entertainment of those poorly behaved customers, in a completely unprofessional manner, ultimately disturbing our dinner, which we wanted to be quiet and relaxing.

The only option for some food on arrival at 10 pm was the Cafe on the top floor which was impersonal and very hard to understand the locking up of shoes required and paying with a key from the shoe locker.

I tried to go to the Japanese restaurant that was open 24 hours, but it seemed to be inside the hot spring facility, and I was told that only those aged 4 and older could dine there.

We found the food / room service options pretty limited - unable to get milk or coffees, fruit or really any child appropriate food to the room, even at a usual dinner time.

As we stayed over Christmas time, we had planned to enjoy a good dinner at the Hotel Restaurant, yet we have been roughly asked to go somewhere because of our 8 months baby.

We were hoping to just order room service but the menu was expensive and had nothing simple for kids on it so we had to go downstairs to the food area for dinner.

The restaurant comes in handy if you get hungry in the middle of the night, but I believe they still charge the onsen fee even if you just go to the restaurant.

Food in the Spa restaurant was average - and as this was our final night in Japan, was not a great way to end the culinary part of our vacation

We had dinner at the hotel resturant which was a bit expensive but delicious and suited us as we were tired from a particularly long day of travel.

My salad starter was just ok and my partner thought his pate was unremarkable- for this with two glasses of wine each -125ml measures, It cost £174 GBP.

It's pretty amazing that on clear days, you can get a good view of Mt. Fuji from the lobby-level Italian restaurant (where breakfast is also served).

My meal better than Partners, we accepted that cost of living is more expensive in Japan so things cost more but the food was really average.

My steak and pork , steak ( wagu) very tender, pork just a normal ‘chop’ and both served with catering fries ( frozen) nothing else.

There was a good selection of drinks and cocktails at the bar and the 2 for 1 offer on check in was greatly appreciated.

Restaurant closed at 10pm so had to eat in the airport and there were only 3 available options and all busy (wait time).

The bar is superb, and breakfast in the adjacent restaurant is excellently presented Japanese fare accompanied by perfectly brewed coffee.

It is a great pity that the service portfolio in this pleasant hotel does not include an acceptable restaurant.

We ate udon at the airport; this was not the usual airport food because the meal was delicious.

Dinner can only be had in restaurants at the airport, which close between 8 and 9.

Dinner in their restaurant was not exceptional, not nearly to same standard as everything else.

The luxury of the hotel, the reception and concierge staff. Everything was very good.

Definitely go to Il Ristorante, really calm, views over river and fantastic service.

This restaurant offers a 4 / 5-course menu that is second to none.

Buffet was poor value and the choices we wanted were not available.

Food in Il Ristorante Tokyo was very yummy with marvelous service…

Not much of a problem but we were very tired!

Our meal in the restaurant was delicious and beautifully presented.

We were a bit disappointed with our dinner and breakfast.

Various restaurants in approach to lobby also a Lawsons.

I spent some time waiting for my check-in time since I didn't want to pay the early check-in fee, but they let me in my room 20 min. early, basically as soon as the room was done being cleaned :)

I only spent one night there because I had a very early flight in the morning, so it was more convenient for me to get a room directly at the airport — and I was absolutely not disappointed.

I didn't like the time the room was available - 3pm in the afternoon when we arrived at 7.30 am in the morning - we had to wait nearly 8 hours after a 14hr. flight from the uk.

For an airport hotel it was disappointing that there was a surcharge for early check in and it was not taken into account that we would be checking out 10Hours before the regular check out time

Would like flexible choices for check in time as we stayed the night before early morning flight so paid for early check in but also left room v early, 3-4 hours before normal check out time

Despite having already paid for the room and a pre-authorization done on-site, the staff insisted on manually writing down the numbers of my credit card on a piece of paper as a form of "guarantee."

It's worth it for me but an option for a late, late check out or partial day stay would be nice but it's understandable why that might not be feasible for this hotel.

Takes a bit of getting used to the procedures - lockers, check in and out but definitely worth it; a fantastic experience and a great end to our 12 days in Japan.

Having to pay another full night’s charge for 6.00am checkin. This is an airport hotel in Japan. our Japanese ANA flight arrived at 5.00am. Why should we be penalized for early arrival?

We arrived before their check in time and even though the room was ready, in order to access it after our long flight, we had to pay an additional fee.

The walk from terminal to check-in (on the 4th floor) was not difficult as there were people around to ask to make sure I was headed in the right direction.

We liked the convenience of being so close to Terminal 3, so we had a short 10 minute walk to the check-in for our early morning flight the next day.

The sign to Premier could have been a bit clearer as it’s a bit confusing with Grand and we started off by trying to check in at Grand by mistake

Better service and no self-check-in (I do not understand why this is a thing in Japan, computers do not make check-in faster and families needs help with luggage).

They asked us to pay extra for the early check-in, which cost us CAD 240 Extra on top of the reservation amount which included all the amenities.

I was initially confused about the checkin at the property, Villa Fontaine Grand is on same level and there were a lot of people checking in.

Check-in was at the counter (the other Villa Fontaine has self-check-in machines), so it was helpful to be able to ask questions and communicate.

I have stayed at many hotels, including overseas, but this was the first time I was charged extra for early check-in.

Did not like the fact that I WAS charged USD150.00 for arriving early and requiring an early check in.

Almost no queues at check in with no need to fiddle with the automated check in machines.

I have stayed in many hotels in many countries and no one made that extra charge.

We then had to wait 5 and a half hours before we could check in.

The Hotel was not full, so feel that this charge could have been more moderate!

If check-in and check-out could be a little smoother, I really wouldn't have any complaints.

Would recommend if you going to be earlier than 3pm and expect a room.

I wish they had a plan for staying a partial or half day.

Luggage forwarding worked and they brought luggage up to room for us.

To let us have the room what had been ready at 11.

I checked into the room and it smelled like a fish.

I moved into the new room and it was fine.

The next morning we had to goto Terminal 2 and either had to walk back to Terminal 3 main building and wait for a shuttle bus, OR, instead we had to order a taxi to take us from the hotel to terminal 2.

It’s connected to Haneda Terminal 3 via a bridge (you will walk for a bit but it’s all flat floor so you can roll your bags all the way to either lift or escalators up to the check in floor).

Terminal 3 is quite confusing for first time users, and we really had to wander around for a long time until we figured out how to get into the hotel.

Bang on terminal 3. Ideal if you're catching an early flight. You arrive on level 2 and take the lift to level 3 for departures. Pretty hassle free access.

Note it takes quite a bit of walk to get to the T3 terminal so it will be better to taxi to T2/T1 if you depart from there.

I think the directions to get to the hotel from terminal 3 could be better marked... after some time the directional signs started to become visible.

The property is very convenient to Haneda Airport, allowing us to shop for a few last minute gifts in the mall area and the airport too.

The ONLY issue is if you're taking a taxi, the drop off location is hard to find unless the taxi driver is familiar with the hotel.

Wish they had a people walker from arrivals or departure for people who have difficulty walking but don't need a cane or wheelchair to assist them.

In the morning we were so close to the airport departures area it probably only took us 5 mins to get there and check in.

They researched the itinerary for us and provided guidance on both booking via the JR App and also where to book in person.

It has direct access to terminal 3 but easy to get to other terminal’s by bus or monorail, also into the city.

Going to the city in the evening is rather difficult, as the train to the airport does not run for very long.

More information in writing re the lifts ie have to change and go to another wing to get to top floor.

I would suggest the hotel to offer their own private shuttle bus to transport their guests to terminals 1 and 2.

Very convenient access to Terminal 3, very kind staff who even provided us with a luggage cart to reach the airport.

So if you are travelling out of terminal 2, You will still need to take a monorail there.

We asked many questions to them about onward transportation options; booking a taxi and the bullet train.

It is quite far from the terminal especially when you are required to change from different terminals.

The airport terminal 2 is a short easy indoor walk, about 8 minutes room to check in.

Optimal for arrival and departure by plane, no dragging of luggage through the metro or train.

Airport carts available so we don't have to carry our luggage to reach the terminal

Easy access to haneda airport (on site) and option for direct bus to narita.

More directions are desirable to get to the hotel from the airport Terminal 3.

The train to the city (35 min to Ginza) is right there as well.

Shuttle bus between terminals 1, 2, and 3 is great;

It has good access from Haneda Airport's international terminal.

Basically you walk to the hotel within Terminal 3.

Very convenient to & from Haneda International airport.

So convenient for a morning international flight.

Many guests found the fitness area Instagram-worthy, which led them to mostly walk around in the way and obstruct the passage.

The gym is a good space but needs some free weights and a cable machine to make it really excellent.

I was very pleased that the gym and hot springs were included in the accommodation fee.

I didn’t get to enjoy Onsen and spa and gym as I arrived too late.

Not obvious that the gym was free so missed out on 2 days.

Staff, location for Airport arrival/departure, room comfort, spotlessly clean, facilities/Onsen, gym etc.

Well equipped gym (even got a machine for body fat calculations)

The onsen spa gym area must be visited I insist

The gym was a little small but served its purpose.

Access to the gym was free when staying here.

The gym is very big, lots of weight machines.

We utilized their onsite gym during our visit.

The gym has a wide range of equipment.

Herbal Steam, Sauna, Onsen and a great Gym!

The gym was poor with no free weights.

We loved and often used the gym.

The gym facilities were extensive as well.

Very comfortable hotel with nice gym.

The fitness facilities were top notch

Fantastic spa and gym open 24/7.

Offering free massage chairs, a gym,

But they all looked incredible.

Has a good Gym

The gym.

Good gym.

Would have been nice to have a pool for the kids to swim in but not necassary!

You have to pay separately for the use of the wellness facilities and pools.

No swimming pool! In was really looking forward to having a swim

Watching planes fly from the outside onsen pool was amazing!

Great to unwind in the rooftop onsen