Amari Kuala Lumpur Reviews: Everything Guests Say

It is evident that the planning of Amari Hotel was one of quality and value from the outset and the use of high end fittings and fixtures both seen and unseen is a good example of this mindset.

Infrequently, I will make a comment on these opinions unless there is cause to do so, both negative or positive but my recent stay at Amari Hotel prompted me to congratulate all involved with this project.

The best part? Walking into our room and being greeted with a beautiful surprise: 'HB' spelled out in rose petals on the bed, colorful balloons, a towel elephant, and even a handwritten card with chocolates.

Welcoming, great design, quality facilities, great spread for breakfast and truly excellent helpful and welcoming staff - shout out to Hamedi, Dahrin and Roy and Vimarin.

Great place to stay with excellent services, wide range of breakfast selection, clean environment, tip top hotel among KL, 5 star, 🌟.

Make it apparent the hotel management focused primarily on giving a superficial appearance of a 5 star hotel.

We had a wonderful getaway as a family, and this personal touch made all the difference.

Wonderful stay with excellent service, comfortable rooms, and a delicious breakfast with plenty of variety.

Celebrated my wedding anniversary here and had a lovely cute decor surprise and cake!

Thank you Amari Kuala Lumpur management for the amazing stay and wonderful memories.

A professional stay, in a well-located hotel, well-equipped and with competent staff.

Amari really maintains the standard across all locations, not just within Thailand.

The room was spacious, and I had a very pleasant stay.

Frm the time I stepped in to my reluctantly checking out...

I wish all involved good fortune in a post Covid upswing.

This is the best hotel we have stayed in, full stop.

It was an amazing and pleasant stay in Amari KL.

Would happily stay here again and would recommend to others.

The glass is not clean as shown in the photo.

We had a great stay at Amari Kuala Lumpur.

Modern hotel with all the technology you would expect.

Always a pleasure to stay at this hotel

I had a wonderful stay at this hotel!

Hotel is new, everything looks new and clean.

Come here for a very comfortable stay.

A 9-month old Hotel in Kuala Lumpur

An absolutely wonderful stay, highly recommend!

Great place to have your vacation.

Very convenient, new and clean property.

Many thanks to the team.

Adding to that, if the master light switch is off, you cannot turn on any lights from any of the other switches which is annoying especially when you want to go to toilet at midnight, and you only want the toilet lights to be on.

They gave me a adjoining room... and ever time the neighbor next room open and close their door, the adjoining door shakes and makes a noise due to pressure... and the place is really not sound proof... can hear laughing and coughing.

Brought this to front desk’s attention and requested for a change of room, they were apologetic however unable to proceed with change of room as we were advised that they were at full occupancy on that day.

The design of the tap and sink of which the water can’t flow properly into the sink as most of the water from the tap will flow all over the counter.

Pee stains on the WC and toilet floor, hair on the bed and the room floor, loads of dust and... a rotten apple under the sofa.

One minor issue was the slow draining sink in the bathroom, and occasional odour from bathroom trap but room was otherwise well serviced.

But had to follow up with housekeeping a couple of times when room was not tidied on return in the late afternoon.

The only place to use the hair dryer was at the table where the kettle is or next to the tv.

I appreciated so much after a bad sleep at the previous 5-star hotel is that they have the pillows menu!

The smell in the room and the mold near the air conditioner are unacceptable for a facility like this

The beds were too soft and hurt my back and also the pillows were too soft and no choices.

Twin bed size for single person is a bit small/ width is rather narrow, wish you have 4ft.

The maintenance team came and they found out the Air Filter is COMPLETELY full with dust...both times.

Love the minimalist and modern design of the room, bed was very comfy with fluffy pillows.

We did actually find a bitten apple rotting for months undetected under the room's sofa.

We absolutely loved the room, especially the view and the excellent hot water pressure.

Amar and Pathor had the room nicely arranged when we arrived at Amari.

Toilet was not able to drain off properly for the toilet bowl side.

Only 1 bathrobe was provided although room was booked for a couple.

Thick dust everywhere sitting for months; AC feeble with smelly filter.

Upgraded to the next higher category for USD 10 per night.

Only issue is you can’t have kids in a room.

I ought to be treated better as a Genius member.

This hotel is quite new, comfortable, and very clean.

Nice new decor but most rooms have blocked views.

Very big new hotel, bed and bfast was good.

Bed too soft for people with back issues.

The aircon was no cool at the midnight.

Our suite was very spacious and comfortable.

The room is comfy, chill and relax.

It is a relatively new hotel, located just a 5-10 min walk (about 200-300m) to Mid Valley Gardens Mall/Megamall (once construction works are completed, it is a covered walk up an escalator to the MRT covered linkway that brings you across the big canal and over to the malls).

Its right in the middle of a spaghetti of freeways/railways, but there is a 7-Eleven, and it is on a KTM station and LRT station - plus three malls (Eco City mall, Garden mall, and the ridiculously huge Mid Valley Megamall).

If you are in Kuala Lumpur this is a must stay, take it from someone who has been in hotels for a stay of 3 to 7 night for the last 6 weeks in 3 different countries.

KL is not a walking-friendly city - and there is no actual city 'center' - so being next to stations on two of the main train networks plus malls/hundreds of shops is brilliant.

This hotel conveniently located near 2 shopping malls (The Garden and Mid Valley Megamall) so easy to look for meals, drinks and off course shopping.

Location was very convenient - was a walking distance to Mid Valley so there were plenty of options for food and shopping.

This is perhaps the best hotel closest to 2 of KL's popular malls which are Gardens Mall and Mid Valley Megamall.

The entrance was a bit hard to find though and for some reasons Grab doesn't recognise it as a location.

That said, the subway is cheap and convenient- buy a Touch and Go card and the city’s all yours.

Easy to get a Grab car into KL or PJ without being in the heart of town

Otherwise, it was easy to travel to malls or other places via car and public transport.

Path to Mid Valley mall is not clearly visible and not pleasant eyesight/walk even though short.

The size, location and The convenience, not too quiet, but not too crowded as well.

The close by Gardens Mall and Megamall is reachable within 5 minutes walking distance.

Obvious cost cutting measure but a totally daft move increasing public liability risk.

Perfect for visiting KL if you don't want to stay in KLCC

Good location if your office is located in a shopping mall nearby.

Best location for a weekend shopping trip minus the big crowd.

Great location close to the Gardens mall and KL Eco City,

Excellent location next to malls and many restaurants (5 min walk).

Strategic location near to The gardens mall and mid valley.

Awesome 5 star hotel near to midvalley and gardens mall.

But driving in to the hotel is a major hassle.

Far from the busy jam yet close to KLCC.

Location and the room was clean plus friendly staffs.

The location is a bit far from midvalley.

Great location, especially if you want to shop.

They arrive within less than 5 minutes!

Location is convenient for my business travel.

Excellent location, clean & new, great staff.

The staff at this hotel will surprise you with their willingness to go above and beyond in trying to meet your every need, from the moment you step out of the taxi to when you order a martini your every need will be met, including your preference of pillows.

Special thanks to Amar and Padhar for accommodating my special request as it was our anniversary with some absolutely gorgeous towel swans with rose petals and a little cake and card, it made my wife so happy and I really appreciate it.

Especially Inas, as I was checking in, she make it possible that the rooms i booked are on the same floor despite the hotel being fully booked and that we arrived late as our flight was a night flight.

However when I requested not to have a room near the construction work due to noise, management were quick to respond and gave us an upgraded room, free laundry, and access to the mini bar free of charge.

I had the opportunity to meet Mr. Vimalan B, Executive Assistant Manager, food & beverage and this gentleman is a plus to the hotel, he goes out of his way to satisfy a guest’s needs.

Big thanks to Siva at the reception who helped me get an early check-in at 1pm (usual is 3pm), which was really helpful as I booked 3 rooms for myself and colleagues.

I cannot Thank enough with my experience in this hotel and with Encik Fitri, Nina, Mervin, Daryl, Rickston and typically all that has rendered me an excellent and enjoyable stay.

However, the hotel gave us some compensation like check out late but we didn't want, instead we ask for complimentary for two for our wedding anniversary.

He was a great concierge member who approached me first and asked me what I needed and tried to provide a service for it.

Very well received at the reception by Siva. He treated me like a king and made me feel special. Thank you for this.

Personnel cut to its minimum and unprofessional to say the least, cold feeling and annoying bureaucracy for half an hour at check-in.

I had a baby with me and hands full of bags hence struggled to open the main door on 2 occasions.

Excellent staff all around the hotel, from the security to front desk to wait staff, and that made the difference.

I would like to specially thank Siva at the reception for his great hospitality & care during my stay.

I also liked the information and service I received from the concierge. He was very professional and helpful.

Some staff were nice and highly motivated, while some seemed to have the "I don't care attitude"

I would like to say thank you to Hazaf or Hazad for working on the concierge team.

Was grateful to staff, Mr Renato, Neeta and Selim, for celebrating our anniversary at the hotel.

The staff made us feel very welcome from the moment we stepped into the hotel.

Every member of the team greeted us with genuine warmth and a welcoming smile.

All the staff are well mannered, passionate about what they do and very professional.

Special thanks to the hotel doormen. They had been extremely polite and helpful.

Thank you so much to the staff and management in Amari Hotel!

Room service was awful, very limited menu for late night dinning.

Everything was so good, staff are so friendly and nice.

The breakfast team was incredibly friendly, supportive, and attentive.

They always make our room as comfortable as possible

A very special mention to Misha and Nizam.

The service provided by the hotel staff there.

The Front Desk are friendly and helpful.

I understand hotel policies about not taking food to rooms during breakfast, but I asked to take one piece of bread (which was already in my plate) for my almost 2-year-old son who was sleeping in the room, as he was still adjusting to a 3 hour time difference and missing breakfast hours.

In the end, I still took the bread, as I could not let my child go without food and I would not go to find breakfast elsewhere after having already paid for it and expecting it to be convenient within the hotel.

There was issue on first day with breakfast as it was not on time so i complained at the desk and they were kind enough to fix it and send me some fresh fruit in my room.

The breakfast that offers a wide choice of dishes, the only small drawback is that there are so many stands for the dishes that it is a bit difficult to find your way around.

One unexpected bonus was being able to catch the Norway vs. England match at 5:00 a.m. on the big screen, conveniently located next to the restaurant where breakfast began at 6:00 a.m.

Breakfast had several choices and was very good for the price, I was really confused to see a lot of negative reviews on breakfast.

Cups and bowls where food items are stored (like milk, yoghurt, salads, fruits,…) where not always perfectly clean, which is a clear downside.

The breakfast layout was the same everyday, we had to eat the same monotonous layout for the whole 9 days of our stay.

After the first day, tomatoes and red pepper were not available for my scramble eggs that came as a surprise to me.

Great breakfast choices for all - local cuisine. Indian options, Western breakfast egg station, noodle station fruit bar, pastries and more.

Limited breakfast and the breakfast area smelled very bad and the smell was continuing to the corridor and the lift.

One of the highlights was the breakfast—there was a wide variety of selections, and everything was fresh and delicious.

The breakfast buffet spread had a good selection and the menu had some minor changes daily, which was good.

They even kindly packed us breakfast for our final morning as we had to get to the airport.

The breakfast spread is so good! plenty of selection from traditional malay dish, chinese and indian cuisine.

The breakfast buffet was excellent, with a wide variety of delicious food to choose from.

Breakfast variety changed (slightly) on a daily basis with fresh fruit juices, pancakes, waffles, etc.

Breakfast was excellent, with an impressive variety of delicious options to suit every taste.

Breakfast items not available upon start time and staff service could be improved.

The breakfast buffet had limited options, but everything we tried tasted great!

Victor and Man very helpful and nice to serve the customer.

Breakfast spread was big but taste bland. Can be improved :)

Breakfast has wide selection of foods and caters for everyone.

The breakfast was extensive and had very good selections

Breakfast have large selections of Chinese, Malaysia and Western.

Breakfast was par excellence and ambience was very good

Breakfast was excellent with good spread of choices.

The variety, quality, and service were outstanding.

Wide variety of breakfast, all are delicious.

The choice of breakfast was amazing

The hotel can consider doing away with the small tubes of shower gel, shampoo, conditioner, etc. and instead install the bigger, fixed dispensers in the shower area for the above - in a move towards more sustainable practices in the hotel industry.

HAIDRYER --- pls provide a bettet type , no need to ""KEEP -PRESSING" on the Button, in order to blow-dry our hair...SHOULD PROVIDE THOSE "AUTO - BLOW" type ( NO NEED TO PRESS THE BUTTON , FOR A LONG PERIOD

There's nowhere easy for women to dry their hair in front of a mirror. I ended up moving a chair to the tea station because that was the only place with a mirror and socket nearby.

Prefer to hav wipes or sanitizers for cleaning the equipment before use, so that those who wanted to do cleaning before use can do so, since covid n flu virus are spreading actively.

The hairdryer can be difficult to manage (heavy with short twirly cable with us having to constantly press the power button in order for it to function)

The shampoo, conditioner, shower gel, and body lotion were all in similar bottles; one could identify each of them by reading the label outside their bottle.

It would be better if more distinctive differentiation could be made, especially for elderly people who has difficulty to read those small wording on the labels.

There is a nice OUTDOOR bar area , unfortunately, smoking still not allowed there , it would make guests with smoking habit much happier.

TVs - need to be changed to smart TVs as it was unnecessarily difficult to connect our phones to be able to stream

The hotel need to use some aromatherapy to cover the smell of the new concrete at common area to warmth the guest.

Doors soft closing mechanism need to be installed as guests will slam their doors with no regards to others

Club lounge is quite disappointed with very limited food and lack of hot dish during evening cocktail and canapes.

No club lounge even though it’s stating but instead they offer flow of beer and drinks at their cafe.

Able to do the screen mirroring with the TV box so we could watch Netflix and other streaming.

Parking car in P5 and having to go down to reception to clock in daily is a pain.

The shampoo and shower gel are of the same color, we do wonder if it’s the same ingredients.

Aircon is a little loud to sleep with it on so you need to turn it off.

Access to the lobby from the KL Eco City can be confusing due to the constructions works.

Adjacent to the hotel are 2 huge malls we didn’t need to go elsewhere for shopping.

Towel should be more than 2, in my case, i have a kid staying with us.

No powerpoint to plug the hairdryer in the bathroom since bathroom has the best brightest light.

On one day we were offered a small refreshment drink in the lobby - nice touch.

Cleanliness is an issue and they aren’t maintaining the rooms to the best they can.

Facilities of the hotel from the lobby to the pool was very clean.

Also, would appreciate if you could provide coffee maker in each room.

The pool and the gym were clean and in great condition.

They need to put more bold modern art in the lobby.

Free drinks all day plus evening cocktails and canapés.

The property is new and kept very well.

Filter water is not our liking.

I have check in at 4pm, but the reception told me the room is not ready yet, waiting till around 5pm to chase them few time, after check in I realise the shampoo and tissue didn't provide, request from reception few times then just send at night time around 10pm.

I requested to change the stay duration from 2 nights to 1 night only for me and they accepted my request, but they changed my colleague’s accommodation as well and he couldn’t stay there and had to find another hotel instead.

However when I requested not to have a room near the construction work due to noise, management were quick to respond and gave us an upgraded room, free laundry, and access to the mini bar free of charge.

Booking support team were not helpful in resolving the issue and didn't even get back to my inquiry, despite their 24 hour rule which is already 1 day after on my booking period.

I wrote a request if my husband could have an earlier check in (If there’s room available) as he will be arriving KL at 6am from France (yea! Long flight!!).

I wanted a late check out and as an Onyx member I would have expected to get this free of charge, but I had to pay 50% of the rate.

So if you want arranged quick check in (due to young kids) at 10pm at night, pay 150%. Ripped off/ so need to join the Q like everyone else.

Waking up in the early hours to leave to catch a flight, to then the be told about tourist tax - which should of been at check in.

My room stay included laundry and it was not explained clearly what time they had to be sent in so I could receive it by the next say.

When asked to get ready for easy quick 10pm check in, they want to charge additional 50% even though the room has been booked and paid for.

The only problem was staff. Check-in experience was very poor - unhelpful and tedious, did not have room set up as agreed in emails (extra bed).

However, the hotel gave us some compensation like check out late but we didn't want, instead we ask for complimentary for two for our wedding anniversary.

I had to go to the reception counter 4 times just to request a towel, but I still did not receive one the next day.

Arrived at 1pm, patiently waited, only to be told at 3.15pm — past official check-in time — that the room was still not ready.

Check-out for other Hotels If bil prepaid then we are request to drop-off keys however here we need to wait in queue for 20minutes.

Had to request for the officers to come up and open the door for us as our extended check out time was nearing.

The next morning, the breakfast staff denied me access, claiming I had not paid for my child's breakfast, despite having done so.

When I asked for extra pillows upon check in, they were never sent even when I returned to my room at 10pm.

Room door couldn’t be unlocked and I had to go down to the recep twice so check on the access card.

I was told I would need to pay extra for their breakfast on top of the charge for the rollaway bed.

There were many miscommunications that made me look like I had not paid for breakfast, with other guests giving me looks.

It wasn’t staff’s fault as they wont be able to identify a club member or a suite resident from regular visitors.

Despite a last-minute delay due to my illness, the team was incredibly understanding and allowed us to postpone our check-in.

I will be checking out tomorrow (September 13), to a room on the 17th floor with breakfast included.

Early check in was allowed subject to availability which helped me a lot during my last visit.

We were warmly welcomed by the reception at check in despite us arriving closed to 2am.

The staffs did let us early check in as we are having a business meeting.

Mr. Raja apologized and promised our next visit would be “well taken care of.”

Also thanking the front desk staff who served us when we checked in.

From check-in to check-out the staff catered to all our needs

Didn't manage to swim cos was crowded in the Morning, back in the evening to swim but pool side is closed at 7pm.

Applying an anti-slippery band on the outer border of the swimming pool would help against possible falls when entering the pool.

Wanted to chill and sit at the pool side area but was closed, guests cannot enter in the pool area.

The only downside was that the pool was closed during my visit, which was a bit disappointing.

The swimming pool was out of use due to construction work but this was not communicated.

The pool closed at 7pm, and pool bar closed at 6pm, which felt a bit early.

The swimming pool was wonderful, most of the times it was quiet and peaceful.

Pool was very clean and mostly quiet, with a panoramic view of surrounding city.

I used the pool area and the gym and they were both really good.

My son said the pool water was quite cold eventhough it was sunny day.

Some guests go swimming with long pants, tudung, and even T-shirt (male)... :(

The swimming pool has an infinity view albeit slightly smaller in size.

Good value for money if swimming pool becomes available.

Level 1 infinity pool offers great city view.

I loved the pool and cafe area.

The pool and its scenery is spectacular.

Maybe can put pool table in future.

Love the pool and the bar.

The swimming pool is ok

Stunning pool and gym views

Pool was great for kids.

Nice pool area.

The swimming pool

Pool was great.

Nice swimming pool

Enjoyed the pool.

The pool,

Nice pool

Took 35mins to serve all the main courses for our group of ten, meaning the first person to get food was finished before the last person had been served.

…and the dinning room itself was so cold you felt like you had to wear a hoodie to keep warm…this also meant the food went cold very quickly.

Also weird that I get chased outside if I want a glass of wine with my dinner, even when I'm the only guest in the restaurant.

We also ordered rice with prawns/chicken around 5 times during our 6 nights stay, and each time the prawns and chicken were undercooked.

If the hotel can improve the restaurant experience…and not over cook your fries, you might get more repeat business in the restaurant.

The Amaya Food Galley provide good guest services and there are an array of food to choose from.

On one occasion, we had to send it back and bring again after making it cooked well.

The Hor Fun in the hotel's own restaurant Amaya Food Gallery is amazing, but a bit pricey.

Had dinner at the hotel restaurant after check in and the food was quite good.

The Bar, the Bartender so nice to intro me their new menu of cocktails.

I had visit fantastic staff on the buffet restaurant at breakfast service.

The food was very nice cos u have function at Amaya Cafe.

The dining room seemed to be predominantly tables for 4pax and above.

They were great selections of food and drinks at the lounge.

Food comes too slowly, even for a small group of ten.

Curly chips were fried so much they could break your teeth.

Food selection at the buffet dinner was great with live music.

Had dinner there too - Grilled Lamb Rack was excellent.

But barely used in the evenings, so very few staff

Food is amazing for both room service or their restaurants.

I love the restaurant too; the lightings, ambience, settings, etc.

Enjoyed the meals especially the curry laksa mee

The Cascade Lounge is cosy and heavenly.

The food, drinks and service was amazing.

The complimentary drinks upon check-in was good!

Dinner is a bid sad.

Delicious menu for in-room dining

The food was nice.

Absolutely delicious.

Restaurant serve very good food.

In the booking.com chat reply, they had told parking PER ENTRY is RM5, but somehow they didnt share detail that need bring the TnG/CREDIT card to reception for validate, hence i got charge for RM46 overnight parking.

The side back is that you have to handover TNG card for validation EVERY TIME leaving, quite annoying especially the car park is using different elevator and located outside of the hotel.

It's quite difficult to change from vehicle parking at P5 then need to walk to the lobby then only can go to the lift to go to our room.

Parking no issue because we used the valet parking (seriously for what we paid for the room- RM15 a day is a steal) 😁

The parking was not FOC (Flat RM5 after validation), but its easy to find and lots of spaces at level P5.

Most hotels have a standard rate for validation (i.e. RM8 or RM10 for whole day) if stay or for events.

On that note, it wasnt worth it - better rely on Grab instead of parking at their space

Carparking is a little hassle , that day by day , have to approach the counter for validation.

Parking is available at the premise at a flat MYR5 if exceeding more than 5 hours of parking.

I think receptionist can remind visitors bring the card to them when visitors during check in the hotel.

Could easily waive the parking fee, which is so negligible compared to the price of the room

Parking is not free for guest where I have to pay 1 day per entry for carpark.

The parking was also very convenient and very good price at 5 RM a day.

There are ample parking space for hotel guests and the daily RM5 charges is reasonable.

The car park has ample lots and at 5 MYR per day, it's really affordable.

Car park is chargeable RM5 per day but with unlimited access within a day.

Would be awesome if we can use like guest parking coupons for bypass.

Or print a notice and put somewhere visitors able to see the notice.

Parking is shared with other residential and office towers hence always full.

Parking on the 5th floor was convenient and felt very secure.

The car park entrance is a little difficult to locate.

I had to carry my bags to the parking.

The car park have to go up to P5.

Some of the parking bay is still under construction.

Parking is not free (deducted from your tng).

Parking - validation for a discount of RM5.

There's also designated parking for single lady driver.

Parking cost flat rate rm5 instead of complimentary.

Maybe Amari can improve on this matter.

The car.. per entry charge RM5

Spin multiple times at the same driving lane and had to walk into the hotel seek for security guard for direction in order to enter to the right parking place

It would be really helpful if there are clearer sign posts from the carpark to hotel lobby as well as signage to places like midvalley/garden mall.

Arriving by car can be a nightmare because the road to get to the hotel is convoluted and have seen many Grab drivers get lost.

The sign board was misled me to go to Eko Mall parking instead of hotel.

Chinatown is reachable by Grab for just 10 MYR so that was good.

Had a bit of problem driving to the hotel, lacking prominent signs.

The drop off is not easy for taxi or grab driver.

Accessibility to LRT and malls

Easy transportation.

I used the pool area and the gym and they were both really good.

Small details (like squeaking gym equipment) could be solved easily

Gym facility is as expected at hotels

The fit center is not open 24h

Gym was a little bit small

Gym and pool available as well.

Like the room, staff friendliness, gym.