Dorsett Hartamas Kuala Lumpur Reviews: Everything Guests Say

It’s rare to find such consistent excellence across so many departments. Kudos to the management team for running such a tight ship. We will definitely be back!

(LOL). It was a blissful weekend for me. I wish to stay longer nxt time & hopefully there will be better deals. Hehehe.

This was by far one of the worst hotel experiences I’ve had, especially considering the price of RM360 per night.

I think this hotel does not deserve 4 stars as well as 8.2 points on the review platforms.

Complimentary coffee/tea + titbits + cookies from 11am to 7pm, complimentary item in-room mini bar, complimentary parking,

I had booked everything and paid online - but it took 35 mins at the counter.

However, this one negative aspect did not detract from my overall positive impression of the hotel.

I hope these areas can be improved for a better guest experience in the future.

As dorsett hartamas is a very good hotel I stay there from many years

As compared to the bad reviews about this hotel, everything was actually really nice.

Overall is great for a peaceful, quiet staycation and room rates quite competitive.

And gives a great first impression. Overall atmosphere is pleasant and welcoming.

This kind of info should be known to customers for budgeting purposes.

Not too satisfied with the hygiene, but other things its okay

We had wonderful times. But our previous stay was more pleasant.

Though it was 1 night but we will be back.

Relaxing time after work was very good at this place

It's my third time here, just for a random stay-cation.

This could have been a much more pleasant stay.

Not worth the price unless it was 50% discount.

Highly recommended for a pleasant and relaxing stay!

Love it so much. Will come back again

I will not stay in this hotel again

Excellent Service and Genuine Hospitality at Dorsett

The hotel cleanliness have to be improve.

Dorsett, thank you for making my stay such a pleasant and memorable experience. Your excellent hospitality, attention to detail, and genuine care from your team truly made a difference. I will definitely be back again and look forward to staying with you in the future.

When we first arrived, we were very happy with the hotel and were already thinking about returning in the future. Unfortunately, after experiencing the payment issues and the uncomfortable room conditions, we have decided that we will not be staying here again.

That was a surprise entering the room after a long day out. Appreciate that a lot guys. . 🙏🏾🙏🏾🙏🏾 If we ever go back to KL that would be our hotel to stay again with no doubt . ROCK ON 🙏🏾

Honestly, words are not enough to describe how satisfied and happy we were with the entire experience. The event was filled with joy, love, laughter, and beautiful memories that will always be cherished.

Everything is okay, but there was a slight issue with miscommunication. Please work on improving that. Avoid saying 'we don't know' and try to solve the problem instead of running away from it.

After i did my prayers, i asked for more bottled water. the attendant came with the extra bottles and told me the prayer sign is actually near the top light. yes, i found it but because it was too near the light, it was not noticeable, you have to squint your eye to see it. they should not put the sign too near the lights. then i realised the actual prayer direction was opposite of what the attendant told me earlier. sigh...

The deluxe suite isn't that much of an upgrade as much as I thought. I upgraded my room from the dorsett standard room. The dorsett suite should be of good value when upgrading. This was still fine, The room reeked of a faint cigarette burning smell at midnight which was not nice. The room was very clean.

3) Order room service , my fault key in wrong hotel. But staff alrdy call n say its ok thier can hadle. But till 9pm i haven’t received my order. Solution thier call me again , told me to email dorsett for my refund. Need to wait 7-10day for refund.

I stated that my wife birthday is on the friday, and would like to stay there..I request for queen bed instead of 2 single beds.. to my surprise, they give us queen bed and also decorate our room for birthday event,

Our stay was from april 23-24, room sink was clogged from the start of our stay, the back of the sink where the lever to control the stopper was broken and we just had to deal with it.

The Dorsett Room has a bath tub, steam iron, i like the lighting which was really nice to take a few pictures, the bathroom amenities were tip top, the shampoo and body gel were supplied sufficiently.

This is my fourth time staycationing in Dorsett Hartamas and I keep coming back because of its reasonably cheap price for a room with a huge bathtub! The bed is super comfy!

There was no outlet in the bathroom either, so we could only use the one hair dryer hidden inside the drawer. There was no way to use a curling iron...

Room is spacious and the view from my room is very amazing. bed is really comfy and bathroom is spacious too. my son enjoys the bath tub very much.

I love my stay here. The reason i choose dorsett hartamas for my me time is that the bed is comfy. Room is clean. Bathtub for relaxing.

Room is ok, water preassure is ok, AC is ok, bed is ok. The pillow is too soft. One of the bedside table is missing, room 506

No privacy for sound , noisy beside you even some one walking or speaking or closing his room door looks that he opened your room door

The shampoo and body bath were given in pumped bottle which is both smells the same. i don’t know weather it’s shampoo or body bath.

I purposedly book that room category for the bath tub) but thanks to the duty manager for the room upgrade. Its a spacious room

You claimed this hotel as non-smoking hotel, but as soon as i enter my room floor, the smell of smoke is so strong.

I was shocked the room had no windows, it was super small and suffocating. furniture is old and the dust is everywhere.

Spacious common area with 1 single seater and 3 seater sofas, coffee maker (Bixon) with 4 pods provided, 4 mineral waters.

There are hardly any outlets on either side of the bed. To use one, we had to unplug the bedside lamp.

Booked for Dorsett room due to the Big bed and Bathtub. other unit only have single bed and no bath tub.

First of all it is too pricey bcs 1st time i stay hotel with no window and views at all.

After we changed rooms, the hot water was still inconsistent, but at least the bathtub water ran more normally.

Bathub is big and clean. Water pressure for showering was great. Room was big and bed was comfy.

- The amenities list stated that a hair dryer was available, but none was provided in the room.

Bathroom hand wash sink to working properly, even after repeated requests no one arrived to fix it.

2) the were mold in the toilet ceiling and it was dripping on my head when bathing

1. Towels are super old and you can see the threads coming out the sides. We opted not to use them. 2. 1 ply toilet paper. 3. Shower gel and shampoo are hung on the wall. So they require to be refilled. The hand soap is quite cheap and the sink in the bathroom is very small. 4. The bathroom smelled bad. Unless you have the ac on the sink hole time and the bathroom fan, then you will certainly smell the sewage. 5. No bathrobes. 6. The ac in our room kept going off. We called the front desk many times but there was an issue apparently. Which is very unfortunate due to the humid air and heat. 8. The amenities in the room are quite minimal. There is no hair blow dryer nor is there enough hand towels. Again, for a 5 star hotel this is the bare minimum they should have.

The air conditioning was turned off, so the room was stuffy. When I called customer service, they said they would send someone to check, but they could have just turned it on. They only turned on the air conditioning after I called. I booked and selected what was supposed to be a Dorsett room, but after payment it became a Superior room. All the options without windows and without a queen bed only had single beds, but I was given a queen bed in a room without a window.

However, the room was smelly and instead of giving me a queen sized bed, the hotel actually joined 2 single beds together which made sleeping for us very uncomfortable because of the union in the center. The pillows were so flat and uncomfortable. The walls are so thin and the room doors are heavy and noisy. Throughout the night, whenever anyone opened the doors to any rooms on the same floor we could hear it and received vibrations. We couldn't sleep most of the night.

The bathroom was clean and good The room size, too cramped. The bed selection, should have option for twin bed BIGGEST DISAPPOINTMENT THERE WAS NO DRESSING MIRROR IN ROOM!!! AND THE LIGHTING WAS SOOO BAD, IT WAS SOOO DIFFICULT TO GET READY AND DRESSED. THREE PAX IN ROOM HAD TO WAIT TO USE BATHROOM MIRROR - THE ONLY MIRROR AVAILABLE IN THE ENTIRE ROOM the TV channels weren't functioning too The air-conditioning was faulty too - the room temperature couldn't be controlled

They initially gave me a room with no windows. They said that I had booked a room with no windows, but that must have escaped my notice because I would have never done this. When I requested a room with windows, they then charged me an extra RM100 a night for it. The new room looked directly towards a block of flats 10 metres away so I had to keep the curtains drawn for privacy.

There was Mr yugen at reception when I had reached late night and I had an issue with taxi and I was really tired Mr yugen went out of the way and helped me out I really appreciate it and hope he will progress in his life and keep up the good work as he does always, also good HR team who finds like this faithful employees , hope Mr yugen gets what he deserves and management will look at his efforts, once again thank you Mr yugen .

In the morning, a young man from housekeeping came to my room. I shouted through the door about five times that I did not need the room cleaned (and my housekeeping button was not lit), but he opened the door anyway and tried to enter. I think it is outrageous to stand in the doorway and insist on cleaning when a woman in the room is asleep and covering herself with a blanket, while making it perfectly clear that she does NOT want the room cleaned.

I was pleasantly surprised by the thoughtful service provided by the hotel staff. When I saw a staff member outside my room and requested an extra bottle of mineral water, he kindly asked if I would like a coffee machine to be arranged in my room. As a coffee lover, my answer was definitely a yes! This was such a lovely surprise and a wonderful personal touch that made my stay even more enjoyable.

We told the staff that the hotel had unfortunately declined our cancellation due to a last-minute arrangement, as I had thought there might be a free room upgrade initially since I was a level 2 member. I did call booking.com hotline prior to the cancellation request too. But she didn't seem to even acknowledge or do anything about it.

The front door staff that open the door for us is kind enough to offer us an helping hand for the luggage. Tepak is the name if I got it correctly, and follow by mr chow the manager who greeted us warmly at the lobby.

Front desk staff was slow, there was one staff in particular (male of 20s/30s with glasses) was terribly slow and holding back the line. We had a toddler who was getting frustrated, wish they would train their staff better.

The all staff hotel and security hotel so friendly .. They helping me to open the door , pick up my bag luggage . Especially to security manager Mr Faisal so helpful and friendly .

Panicked, I approached the guard on duty to request assistance in reviewing the CCTV footage. To my shock, the guard refused to help and walked away without even acknowledging my request.

No consideration what so ever. I requested the reception to atleast provide me some food as I was really hungry and he told me he will get back to me.

Then i informed about having a bday celebration for my kid. they actually put an effort to decorate the room and provide us a slice of scrumptious cake!

1st of all, there's 2 staffs at reception and handling a customer. I had to wait for a while but they don't even greet or acknowledge me.

There was no staff to answer the phone, instead they worked through Whatsapp messaging? let me ask, texting is faster than making a phone call.

What disappointed me most was that no one at the front desk explained the reason for the delay or apologized for the inconvenience.

The front desk service was good, but their speech was unclear to the point that I had to ask multiple times,

Expert Tech Support: The sound engineering team is one of the best we’ve encountered in the region—incredibly responsive and helpful.

Everything and the reception bathered me at night called several times with no reason when I responded they hang out

Staff did their best to make up for shortcomings; courteous and quick to action. Very happy with the service.

We called reception and told them that someone had been smoking, but it didn’t get any better.

House keeping was very good and they helped us change the low battery safe as well quickly.

I told front desk that going for dinner and back so they can fix the AC.

However, the GM was kind enough to ease our anger with complimentary drinks and tidbits.

The kitchen staff also didn’t feel very welcoming, which affected the experience a bit.

Call room service few times to request iron but no one answer my call.

Overall staff were friendly and accommodating from the front door, reception and restaurant.

From the moment we arrived, the staff were warm, attentive and thoughtful.

Staff tried masking smell with air freshener, didn't work after a while.

One of the reception staff members was really disrespectful and unpleasant.

The staff at the counter are kind and helpful when needed.

Front desk didn’t offer any solution or suggest a paid upgrade.

Only one chef was working apparently because it’s fasting month.

One of the hotel's biggest strengths is its location. Situated in a quiet and peaceful neighbourhood, it offers a relaxing environment away from the busy city centre. At the same time, it is conveniently located near popular areas such as 1 Mont Kiara, Desa Sri Hartamas, and other nearby dining and café spots, making it easy to find a variety of food and entertainment options.

Highly convenient because is just opposite Hartamas Shopping Centre, and just 5 mins drive can reach Mont Kiara or Publika. Convenient for those who want to explore local culture because near to the Kepong area which has a lot of nice foods.

Remarks: Located across is the Plaza Damas and Hartamas Shopping Center, safe route will be using the bridge provided, if not use the power of the hand to stop the vehicles whike crossing 🤣. Got Royal Bedouin as well.

The hotel is away from KL city centre but there’s a lot to do at nearby surrounding. Not forget to mentioned it has a link bridge towards the opposite shopping mall which is really convenient.

It is conveniently near (within walking distance with covered walkaway) to my dentist and fav restaurants in a shopping mall nearby. It is near to almost every where, KL Central, Bangsar, PJ, Damansara.

I think the location was great. Next to Hartmas Shopping Centre and a lot of eateries. Access to most areas in KL is also good as Jln Duta is a stones throw away.

The location was great as I had business to attend to nearby and there is a shopping mall right opposite where one has access to many food choices.

We initially picked this hotel for it's location to the Joke Factory since our friend was playing a benefit concert for Animal Welfare.

That's why the price is like that. It is cheap compared to others due to the location outskirts of KL

You dont need to worry about noises as there are none of this disturbance occurs during my stay.

The hotel's location is also strategic, with many dining options and amenities available within walking distance.

But because there was a strong cigarette smell in the corridor and in the room

Mall opposite the hotel , just small mall can buy fast food n other thing.

And the location is good as there is a mall just 1mins walk distance.

Downside is that need to travel further to get to the popular places.

Dining outlets are plenty across the street and adjacent to the hotel

Strategic located in affleunt suburb KL. Close proximity to shops and eateries.

Can see istana view and all 4 highest building in KL

Got nearby mynews so very easy to get some stuff there.

The vibe was soothing enough and suits with my style.

Noise Level: ★★★★☆ Generally quiet and peaceful, comfortable for resting.

When it rains heavily, we don't hav alot of options.

A hotel near the mall, and a hotel near restaurants

The location is very strategic especially for business travellers.

If I come on vacation again in Kuala Lumpur

Near MITEC for tradeshow, it is convenient and ideal.

Strategic location, and nearby mall access. Very convenient.

Location is near all kinds of eating spots.

Location : Easy to find using Waze

Location was a little far from town

The waiting time for lift is really long. Confusing as well as the two lifts are not side by side rather placed separately. The crowd tends to gather and sometimes the earlier waiting guests will be left out if the intended lift does not arrive first while the next one arrive first and the guests waiting near there will get in first.

I was also dissatisfied with the kids’ play area setup. The toys were kept at the reception on the ground floor, while the play area was on Level 27. Upon arriving on Level 27, the guard informed me that I needed to collect the toys from the ground floor, which was inconvenient, so I opted not to bother.

9. The elevators are bizarre, because they are not lined up next to one another. They are in two different areas. So you will have to stand somewhere in the middle to see which one comes first. 10. There is no help with luggage or a concierge service.

Poor lift system. The lift system is the most horrible. I had to spent at least 10-15 minutes just to wait for a lift. The speed is slow and the guests were not that many, I could not imagine what would happen if the hotel is fully occupied.

Most importantly, all the mothers were extremely happy and truly enjoyed the beautiful environment, delicious food, and excellent services provided. Seeing their smiles, laughter, and happiness throughout the gathering meant so much to us. Everyone felt comfortable, welcomed, and appreciated during the event.

3. The hotel has only two lifts, which is rather limited. If you are coming from the parking area, the wait can be very long. During peak times, you may have to wait 5–10 minutes to get a lift.

Everything was arranged beautifully and exactly according to our requests. The overall setup, atmosphere, and coordination were very well managed, making the event smooth, comfortable, and memorable for all our guests.

❌ The room facilities felt quite dated, and overall the interior could use a refresh. While functional, nothing really stood out – just your basic hotel setup.

At level 27 they do have rooftop chill area with amazing views while you are having your coffee at night.

It was only one night stay did not bother to call maintenance, we just did the washing in bathtub.

The kids club is beautiful but too bad there's nothing in there, not even toys or basic stationeries.

There is only 2 lifts to access 27 floors include parking hence waiting time is long

It has a strong smell reminiscent of a low-cost transit hotel. The layout is confusing

Only 2 lifts in hotel, nothing can be done to increase lifts unless major reno.

But to be honest, the kids room need to provide toys or any teaching materials.

Only 1 issue that the hotel needs to look into is the lift service.

And thank you for the simple decoration for my husband's birthday without additional charge.

The elevator was very slow. Had to wait very long everytime using it.

The corridor can be a bit brighter and the carpet cleaned more regularly.

I expect more on Dorsett facilities but kind a normal hotel

Childrens room have nothing but desks and chair, no toys :(

Facility need to improve (during stay the sink were clogged).

Decoration in lobby and general area is a bit outdated.

For a simple yet elegant decoration during my stay.

There was sufficient amenities for a comfortable stay.

He explained everything clearly about the hotel facilities.

In website showing there is a kid room.

There was a brief power outage at night.

The lifts were a menace. Too slow.

The children's play area is very dangerous...

Table talk for breakfast is seriously yummm. Love how 2days the meals they chnage variety a lol bit so ppl won't get bored easily. The option and quality is good... It also helps when you have amazing people like Lina and Rahmat who keeps things in the food area running smoothly. Love how they always make sure the drinks and meals are topped up to ensure freshness and doesn't look messy with all the guest taking dishes messily..

F&B: A LOT NEEDS TO IMPROVE, for some reason scramble eggs are in the buffet section when there's an egg cooking section, who's idea is that? had to repeat or even ask help from other staff just for an omelet with fillings just because a chef who didnt understand english.

The breakfast experience felt a bit rushed. The staff started clearing plates promptly after 10am, making it seem like they were eager to wrap up service rather than allowing guests to finish their meals at comfortable pace. If you’re planning to have a leisurely breakfast, it’s best to go early.

The breakfast need to be seriously improved: e.g the rice porridge is cold, the hash browns were cold & broken, the pasta was like just came out of the fridge & the omelette was tasteless (no filling at all).

The food for the sahoor , the porridge was cold I didn't expect that when it should be hot. The mini cocktail sausage..maybe you guys should use a different brand for better quality?

Food was ok, but I expected more from the hotel, no pancake no chocolate spread, nor coco crunch (chocolate based food). The only thing that my son ate was the hashbrown.

Breakfast was not so great. I expected more from Dorsett. Breakfast Buffet is super so Basic. More salad and Fruit options too please. Should start having room services.

Dorsett Nasi Lemak was nice. Eggs counter was good. But a dissappointing variety with almost exactly the same lineup of dishes for breakfast everyday for 6 days.

Not bad for the breakfast buffet spread eventhough the half boiled egg i requested turn out like 30% boiled..the selection of kuih-muih was great taste good..

1. The breakfast was delicious, with plenty of food choices. Although the portions were small, the staff were very quick to replenish the food.

The large buffet for the breakfast is good and you can find local and international food. The latte was perfect.

I love their breakfast selection. Not extensive but enough. Their mini pancakes are my must have.

Sorry I havent get to experience ur hotel breakfast despite staying there for 1 week

The breakfast offering was decent and as advertised (western and oriental food options).

There is not much variety of food during breakfast, eggs were served cold.

The breakfast selection at Dorsett was good, the food quality was decent.

We enjoyed the breakfast buffet.Plenty of choices and very delicious too.

Breakfast is basic MALAYSIAN menu , of course bread, fruits etc.

And the breakfast was a good value and well spread

They can improve on breakfast items would be my opinion.

I must say the breakfast buffet was pretty decent

Not to forget, delicious and variety meals for breakfast!

Didn't take breakfast, so don't know on the taste.

Breakfast was poor - cold and limited selection.

Great Food & Service: Fantastic breakfast spread

3. Breakfast almost the same menu daily

And a wider selection at breakfast.

Including breakfast 6.30am to 10.30am,

The breakfast was great too.

Breakfast better not expect more

I immediately contacted my bank, and they confirmed that the payment had indeed been successfully charged to my account. After the issue was resolved, I left the hotel. When I arrived home, I received a notification that another RM250 had been deducted from my account. I contacted my bank again to verify the transaction, and then called the hotel. Eventually, the hotel admitted that the second charge was due to their own mistake and refunded the amount.

The fee was charged in the app once, and charge again when you reach front desk. It was stated that all payments were in-charged by the hotel. However, this app will notified you via email to complete payment before checking in to avoid cancellation due to payment failure. Then, by the time you arrived at the hotel lobby, they tell you that you have not done any payment and need to pay instantly to check in.

Communication about payment and deposit before checkin as well as arriving at the hotel was very misunderstood amon the hotel and i as well as between their own staff. On booking.com i was informed about a RM100 deposit and payment as soon as i checkin for the stay but when i checked in, was told they don’t take deposits and payment was already taken from my card when i made the booking a week prior.

I have extended my stay in the hotel via phone calls and the next day my room was locked nobody inform me on the phone that I need to pay for extention. I tot I cn pay on the day I checkout for the one day extention. Went I went down they told me the room was locked cause I did not pay the money for extention.

However, there was one issue that disappointed me. I made my reservation a week in advance and requested a simple birthday decoration for my husband. Although the hotel kindly agreed to the request, our room was not ready on time. We arrived at around 3:15–3:20 PM, but only received our room key at about 4:00 PM.

Same thing happened to my travel companion who arrived a day later. Was told by the same front desk staff member that all rooms were fully booked. However, online was available and he booked it. Was told to wait 30mins for the preparation of his room which was suddenly available in the fully booked out hotel.

When we reported it, they made us change rooms at 2:00 a.m. without even coming to help us move our things. They did not even bother to come to the room. They offered no compensation given the situation; we had to insist, and the only thing they offered was a slightly later checkout.

As someone who is a frequent traveler, I must say the trainee staff who did my check- in did a wonderful job, she not only knew how to make a conversation, but she was genuinely engaging which I find it pretty rare these days.

On my checkout date, I've received multiple calls from the hotel regarding the checkout time. I am well aware about the check out time as it is the standard hotel checkout time, and I appreciate the first call to remind me about the checkout.

So during check in, check out & go to the pool (top floor) are time consuming. Especially during check out time i waited like 5 trip but still full so i just took the staircase, my room was on the first floor though.

Tried to give me a room different from the one I paid for and told me no other room was available. However on presenting my booking confirmation of my room type, a room was magically available suddenly after a unpleasant remark by staff.

My guests who traveled far had to wait to check in for nearly 30 minutes while the booking did not have any rooms available. Had to wait for each room to be manually arranged. Is this how a 4-star hotel works?

Checkin staff ask me to upgrade my room because no queen bed when i book room with queen bed from rm150 i pay rm257 for no reason and i need to wait long as only 1 staff available.

During check-in, I made full payment using my credit card. However, at check-out, the receptionist insisted that my payment had not gone through and asked me to provide the payment receipt.

7. The front desk duty manager who checked us in, charged my card with the city tax and other charges without explaining them to us.

Just during register the receptionist not fully explanation about the booking room details, parking. So slow and make people Q so long.

I waited quite sometimes before decided to go down by myself when it was only 1st floor from the counter!

I ask to speak to the on duty manager to no return call till i cheak out

Told her I'd like to cancel my 2nd night. She said no cancellable. Ends there.

Eventually, I proceeded to book through this app and followed up the next day.

I checked out much later and he never got back to me.

Please indicate that this room have no window in any booking platform.

When we checked out, the staff didn't smile or say anything.

I only manage to check in the fourth room after hassle.

I only found out about this when I checked out...

For those who are planning to check into this hotel

It takes more than 1 hour to check in!

Surrendered the cards, validate my TnGo, then voila!

After breakfast was sleeping before check out

Fast check in and check out.

Parking was a bit confusing. In front of the hotel they had valet, but it wasn't available late night. We were told by the reception to park at the basement, using photo card instruction. Perhaps they needed to inform patrons earlier after booking regarding the parking. We had to park at the basement and the entrance for the parking was a bit far from the hotel. No free parking for hotel guests.

Valet. This is my 4th visit. B4 this I have no issue about valet. Everything was ok. But yesterday my car was moved to the back of the hotel without my consent. I thought first come first serve. My car was valet parked in the side front of the premises b4 being moved the next day to the back alley of the hotel.

Then, the registration counter staff let us park at the valet parking. In the morning, the valet parking guy asks for a payment of rm20 per van per parking. We HAVE to pay for the parking even though we were not told about this and it was the hotel staff who let us park there. Please, DO NOT SCAM US for paying extra!

Parking issue. We reached the hotel using 2 vans. The basement parking is not fit for our van since the van is quite high to enter the basement parking. We do not know where to park since the parking staff does not allow us to park at the roadside nearby the hotel.

Parking was not complimentary for hotel guest. Hotel guest still needed to pay for parking fee even though vehicle was registered. Although parking payment was not the full amount. It would be nice if hotel guest is given complimentary parking.

❌ Guests are required to pay RM3.50 per entry/exit for parking, which can add up quickly, especially if you need to drive in and out multiple times. A flat per-day fee or complimentary parking for guests would be more reasonable.

1. Parking Quite confusing to find parking entrance if you drive a car and not familiar with the area. I turn around the hotel at least 3 times and resorted to calling the hotel reception to ask about the parking.

Parking system can be improved, hotel guests should get to park free, did not expect 4 stars hotel to still charge its guests. It is troublesome to bring in TNG card to be verified to get flat rate.

U have to PAY IN AND OUT OF THE HOTEL. U have to pay rm 3.71 each time u go in and out. This is ridiculous. i never pay as such at any hotel before this.

Only the parking. The fee should not be charge for the guest. As now the fee is being charge per entry. If the guest when out several time the guest have to pay more.

In and out with car bit hassle have to go to counter every time need to go out. Supposed management to give access parking card or using room card as a parking card.

Also they validate parking - it will cost you RM3+ per entry/exit PER HOUR - this is to be done BEFORE you exit the parking - which was not clearly mentioned to us.

The parking lot. Its kind of confusing for the hotel basement parking as they mix with other residence. And quite limited. You need to validate the parking first then go to parking.

At first, I didn’t know that before leaving the parking lot, you have to scan your card at the lobby counter first... If you don’t scan it, parking will be expensive.

The parking design is horrible, they block the exit at B1 and expect you to drive all the way to B2 to drive up to B1 to exit. Brainless design.

You need to validate your parking @ the concierge counter every time you want to drive out so you won't incur any charges to your TnG (ONLY).

You need to go to the reception each time before you leave the hotel. if not you need to pay for the parking fees.

Parking from 10am Thursday until 5pm Friday charged around RM7++, need endorse the touch n go card before go out.

Also good for pple who driving as the open space carpark just cost RM3.50 per day.

Parking is located in P1 & P2 level towards sector D (nearest to lift).

The valet charge was a bit high at RM20 per entry per day.

The parking is far away and mixed in with parking for local residents...

Ample Parking space was available due to 4 levels of basement carpark.

The parking location was hard to find at first, but still acceptable.

But parking was so far and not easy to get.

Complicated parking layout and not even free for hotel guest.

The parking is not free. Just a flat rate

Complaints have been made but no action taken.

As parking can be a bit confusing.

Which you need to pay parking.

We chose this hotel mainly because of the rooftop pool, which a friend had recommended to me. Although there are several hotels with this feature, we opted for this one. But when we arrived, the pool was closed and had been for over a week, so they could have told us about this in advance, but they didn’t.

The pool is big and nice, but it’s hot and there’s no roof to provide shade from the sun. It’s not suitable for babies to swim because it’s too hot.

One of the highlights of my stay was the swimming pool. It was a great place to relax and unwind, and I really appreciated having that option available to me.

The rooftop swimming pool is definitely the highlight – it’s modern, well-maintained, and offers a fantastic city view, especially during sunset. A great place to relax and unwind!

Not forgetting the poolside right at the top of the hotel my kids can’t get over it until now 🤣 they had so much fun

And swimming pool are located, the best time to go is morning at 7 am to see the sun rise with the awesome city view!

Minor issue was that the guard didn't allow me to swim when its near 10pm even though it is opened up until 10pm.

The pool had a great view, just make sure you bring a proper swimsuit and not just regular jersey or any sort.

The rooftop pool had a fantastic view (although the floors were quite slippery so just be careful and bring good slippers!).

The gym and pool are too small for the number of people since you have to share them with the residents.

The friendly staff, great location, and fantastic pool made my experience there one that I will remember for a long time.

We didn't even try the pool, unsure of its cleanliness, given the state of the other two amenities.

Pool side ok. Kids pool small but my sons like it. & have very nice view.

It is nice to swim on the roof top and the view is very beautiful.

The pool is full of kids so you can just be in your own bathtub😂

The swimming pool is very large. The kids really enjoyed swimming in the hotel pool.

No complained here, 2 hours of casual swimming after the breakfast with my son.

Nothing, maybe i dont have a proper swimming suit so cant swim 😭

Only the swimming pool was nice; I wasn't satisfied with the rest.

The pool area is very peaceful, with an attractive view

Big pool & have 2 small pool for kids

Swimming pool was really enjoyable for family trip.

The rooftop bar and swimming pool was great.

There’s a pool with nice view too!

And pool is great for doing laps.

And swimming pool on the 27th floor.

The swimming pool was quite clean.

Roft top swimming pool is superb!

The swimming pool was great.

Swimming pool is under renovation.

As I organized my school hi tea event at Table Talk Restaurant. The food was delicious , the settings was fantastic , the team catered us so well and we had an amazing time during the event.

A special thank you as well for the complimentary ice cream served at the end — it was such a sweet and thoughtful gesture that made the experience even more special for everyone.

There was little variety in the food, and thinking that I had to pay 42 ringgit for that makes me want to get angry.

That the bar beside the pool was not part of the hotel so couldn't charge drinks and food to our room

Only the food. Offer a wider variety of dishes. The food selection is very limited. The menu is not very appealing.

I unfortunately experienced diarrhea after drinking a refreshing beverage in the early morning, which raises concerns about food and beverage hygiene.

We had a wonderful high tea at Table talk, Dorsett, Hartamas! The scrumptious meal set paired perfectly with the tea

The restaurant's dinner offerings are mediocre. There are no alcoholic beverages, which is rather unusual for a hotel like this.

Have not tried their restaurant at other times but I am definitely sure they would not miss the marks.

Food is great but at least refill the food if customers still want it or make a bigger portion.

The food was absolutely delicious with a great variety, and every dish was well prepared and enjoyable.

However please do not visit their Chakri restaurant. I had terrible food poisoning after dining there.

The view from the 27 th floor this restaurant balcony was beautiful. Waiter service most attentive.

We ordered grabfood in the morning and was eating infront of a meeting room.

If you're planning to go to Dorsett Hartamas, go only to the restaurant because

Tasty dishes. Selection was just nice, not too much and not too little.

And the restaurant closes at 6pm, so you need to order from outside.

Loved the rooftop restaurant, wonderful views of KL skyline and good food.

The super luncheon is super good. The food is value for money.

However, what really stood out was the dining experience at Table Talk.

Food @ the hotel cafe was good unfortunately it closed @ early.

Went to buffet ramadhan and they have varieties of food. So delicious.

Oddly enough there isn't any room service. Food is also quite pricey

Leaking ceiling in restaurant, cold food not kept warm properly, mouldy bread

Complimentary canapes are nice. Please add more menu 😃

(you can dine in or order in via Grab/foodpanda)

Rooftop restaurant had amazing service, food and views.

& the Rain Tree Sky bar was terrific.

Honestly, the F&B team has been amazing!

And restaurant was fantastic, a bit underrated.

Only 1 lift working. The other is under repair. Very slow to go top floor and down from top. Easily takes more than 10mins to reach G floor. Lift ventilation fan is not working. Suffocating if more than 10ppl inside lift.

When I made my booking, I chose the option that indicated airport taxi inckuded. However when I asked the hotel about it, they said I had to contact booking. Booking.com has also been unresponsive regarding this.

After the check in, it took us at least 30 mins to wait for a lift to go up (: yes, just going up and

My meeting only finished at noon, and I needed to return to the hotel to freshen up before rushing to catch my flight.

If checked in through the entrance and you're driving, means need to do a full loop, to enter the basement parking, like me.

The doorman kept a Lookout out for my grab car whilst I sat in the lobby n then ushered me out .,

Plus factor got free shuttle to Mitec provided by the hotel as we got big annual event there.

The lift to go hotel is shared with residence so make sure to look for sign lift hotel

Quite a distance to nearest LRT station. Fred not, there's grab and bus station nearby available.

I took grab wherever I went, price was between 12 to 25 ringgit.

Even if you use wake to exit,the waze will be be confused

You do not even need a car, you can use e-hailing services

Food delivery may be confused between the hotel and the residence lobby.

Duration from airport to Hotel - 1 hr 15min + - .

I recommend using Grab or another e-hailing service to get here

2. Provide FREE shuttle car to customer, from hotel to MITEC

Transport by cars, taxis or grab since no MRT station nearby.

You should take a taxi to go to the touristic places

But you can reach in 20 minutes by taxi.

Easy to get grab to get to any place

Need car to go there else will be troublesome.

Easy to get GRAB for travelling and etc.

They also provide free shuttle service to MITEC.

I could not get wifi the whole time.

Also not convenient to those who drives van.

I am sure many visitors will drive.

Directly go to basement and lobby.

And great services from public transport.

2. the drop off.. quite small..

And the entrance is narrow

I think the gym facilities needs to be upgraded. I managed to use the treadmill and weights (I didn’t get the weight that I normally use though); one of the bicycle is not functioning. Overall, it is ok but the gym will be better if it has more equipment

The gym only got two threadmill thus you will feel guilty while using a lot of people are waiting to use it too.

- Gymnasium has no proper ventilation so it can get too stuffy in there to workout.

Gym could be in better condition, but it's a good space with a nice view.

Lights in the gym not working, machines in the gym super noisy)

Is a must to go to the top level where the gym

Gym no drinking water dispenser...,.one air con not working in gym

Gym has old equipment that makes it very difficult to use.

There are no mats in the gym for floor exercises.

Swimming pool and gym available for good workout.

But can't access the gym using the card.

Gym was not maintained and cleaned properly.

A neat and well-organized gym.

And gym were very nice.

No gym for hotel.

And gym is amazing.

Gym is adequate

4. Gym

And gym.

And gym

Gym

Gym