Ascott Kuala Lumpur Reviews: Everything Guests Say

Unfortunately, I am a fan of the global Accor hotels and I have visited this hotel before and was impressed by it, but now just imagine, I found the furniture old and worn out, and unfortunately, I found cockroaches and insects.

The place is not really a hotel and most of the time there is only one person working in the reception area, it’s more like an apartment complex but costs way too much for an apartment complex.

Great location, great staff, i stayed at executive apartment with family it was a very peaceful and comfy stay , very clean comfortable and convenient

A nice hotel close to the Twin Towers, the staff are helpful, it's a serviced apartment system, it has a kitchen and utensils, considered average

Keep up the great job, Ascott! You are our newest favorite and we will stay at your brand again when we can find one.

So overall, I recommend it for a short stay of five to six days; anything longer than that, I would prefer another place.

And the air conditioning is very average, as well as the smell of smoke in the hallways and bathroom is terrible

Cleanliness, the location, the staff, the amenities of the room - everything is at the highest level.

In conclusion, it was a pleasant stay with incredible views and a solid sense of organization.

The interior was beautiful, everything was neat and clean, and the location was excellent.

It is clean and neat and the air conditioning system is very effective.

I'm definitely looking forward to staying with Ascott if you travelled with family.

Apparently was an apartment building, but as a hotel it doesn’t work.

We've made the right choice by staying here for our staycation.

Price is high compared to many other options in KL.

The hotel is old compared to Thailand and Indonesia

I’m loving my stay at Ascot, KL so far!

Overall nothing to write home about and 0 score

Very nice ambient atmosphere, great room and friendly service.

Great hotel in the heart of Kuala Lumpur

It’s the perfect getaway for relaxation and enjoyment.

Great place for staying with a small child.

Comfortable shall stay again if travelled to KL.

Basic but ok for a short stay.

Nothib nice lovely happy with stay there

I had a wonderful experience staying here.

The whole hotel is a bit dated.

Thank you for an exceptional experience!

The price was good for me

Convenient location and easy access.

My room the doors to the balcony did not close 100%, so the road noise was quite annoying overnight, being woken quite a few times from noisy motorbikes, it was only on the last day I noted the doors were unable to close tightly (bedroom balcony, room 1206)

Very scary to step out onto them, and it would be good for both those balconies to be re-tiled with a more secure and solid balustrade - the same as the front balconies.

The rooms’ aircon were not working, called up technician and he said no problem with aircon even though there was no air coming out from the aircon unit.

We had to move rooms as the original room was unbearable to stay in due to the foul smell from the dirty toilet and drain

I stayed in 3 bedroom apartment..this is my fifth time actually..since 2013 was my first and on my last visit this June 2025..

Our suite is beautiful with modern amenities, full kitchenette with great water filtration, bed and pillows were comfortable and shower was super!

The access to a fridge and microwave made it a better stay than at a hotel, with the same 'hotel feel'.

We stayed at Ascott KLCC for the third time. As always, a fantastic apartment to relax in after various tours.

The apartment: Very luxurious with a wonderful view of the towers, comfortable and clean beds, and a fully equipped kitchen.

Most of the rooms have a problem with street sound insulation; the noise from cars is extremely annoying.

10 mins after the engineer left, front desk rang and informed me a room was in fact available.

I asked for a baby crib the first night, it was never brought up to the room.

Splendid short holiday trip for the family made possible by a superb family room by Ascott KL.

We had a one bedroom appartment on the 6th floor and it was an impressive size.

Noticed there was a disposable toothbrush kit toothpaste recap under the new items on the tray.

Tried to fill bathtub with water but what came out of the tap was brownish/rusted water.

They have self laundry machines in 22nd floor which is good for family with kids

We stayed in the one bedroom apartment and it was very spacious, comfortable and well-equipped.

There were stains on furniture including dining chairs which meant we avoided using some.

The size of the 3 bedroom apartment (3 bedroom..with 3 bathrooms and kitchen..living room)

The sheet had stains on it and they wouldn’t care to change it.

The first room was changed due to several broken items and damp walls.

Hotel is very old and the cup in the room with stain.

The room, though well maintained, still feels a bit tired and dated.

My studio room was clean, cosy and the window view was nice.

The toilet bit too small and too low for us big guy and also airconditioner not working we need to move in the middle of the night cause the room getting hot and we get a smaller bed room to stay witch is no have other choice and not same bed room also what we have book for two night staying here.

My booking was for a two-bedroom apartment. Strange, after the booking, the hotel contacted me and informed me that if I wanted to upgrade to a more luxurious room than the one I booked, I would need to pay an additional amount. They offered me between 40 to 80 ringgit per night. I chose 45 ringgit, and the upgrade was approved.

The hotel put me in a smoking apartment that wasn’t acceptable & next day they changed it to another one which was worse with a very bad smell (sewers ) so I checked out and went to another hotel even though I had one paid night left in my reservation.

In terms of standard of the rooms, there were visible signs of wear and tear (eg a section of the floorboards in our apartment was in a state of disrepair) but we were informed upfront of this issue, at check-in, so it was not an unexpected surprise.

Back to the room temperature issue, we requested for room change, instead reception offered if he can send an engineer in to check and advised me if the issue still persisted, to ask for the room change again the next morning as no rooms available.

It's close to the towers and there's a grocery store below the apartments; there is also a washer and dryer for a fee on the pool level.

The room was not properly soundproofed or isolated, and traffic noise from passing cars could be heard throughout the day and night.

Around the corner is a small bakery as well as several restaurants where you can get decent and tasty breakfast.

A mini supermarket that is very handy next to the hotel and an ATM in the adjacent building.

Location is premium in the heart of KL, a couple of minutes away from the Petronas towers.

Location is great being very close to KLCC and reasonable willing distance to Bukit Bintang area.

Definitely would be my go to if I am ever spending my time around KLCC

You can shop there, explore ChinaTown, Little India, and discover old KL on foot.

We were delighted by a strategic location - a 5-minutes walk to KLCC

The natural beauty really added to the atmosphere, making it a memorable trip.

Superb location -5 minutes from Petronas Toweres in the middle of KLCC.

The hotel is very centrally located, everything can be reached on foot.

It felt to me like there’s F1 Race outside my room.

But the traffic is too busy in most of the day.

Nice location but badly maintained property with no hospitality etiquette’s.

The location was stunning, and the views were absolutely breathtaking.

The location is great..around 5 minutes walk to KLCC.

Walkways connect the shopping centers starting from the hotel.

The hotel's location was perfect for exploring the city.

You can walk fifteen minutes to Arab Street.

Stayed only because of location next to KLCC

Conveniently located within walking distance from most malls.

You can hear the traffic even at night.

Great location, in the heart of KL.

The location of the hotel is great

I arrived at 11 AM and they refused to let me in until 1 PM, even though the room was empty and the cleaning staff took over at 12. They kept delaying me, claiming it wasn't ready, even though I explained my situation that I just arrived with the kids and we are all tired and need to rest.

You can go for a run, enjoy sunset walks, have fun with children in the water play areas or sports spaces, all while accessing world cuisines in the countless restaurants offered by the 3 enormous shopping centers of KLCC illuminated by these massive Twin Towers.

Thirdly, there is a supermarket, grocery stores, and restaurants nearby; you just need to walk for about 10 minutes to reach a Pakistani restaurant, a Samad Iraqi restaurant, and also an Iranian restaurant.

Prime location, right opposite to KLCC and there is a pedestrian bridge with air con 3 mins walk from Ascott, where you can walk all the way to other prime malls including Pavilion.

Optimal location, just a few steps from some of the major shopping centers in the city, good restaurants and bars, and attractions such as the Petronas Twin Towers and the KLCC Tower.

We requested a upgrade and she was extremely efficient in organising this as well as offering excellent advice which made our stay all the more relaxing - Please forward our gratitude to her for making us feel welcome!

The security at the hotel is very excellent, as well as the treatment of the staff and their warm welcome, especially one of the secretaries who greeted us upon our arrival and departure, may God reward him well.

(1) The reception is bad as we arrived at 2 PM after a long journey and they informed us that the room was not ready and needed two hours to be prepared, and in an inappropriate manner.

When I first entered, I was shocked; I expected the hotel to be bad, but after going up to the rooms, I was surprised by the beauty of the rooms, cleanliness, and spaciousness.

They came and knock the door and try to open the apartment was my mom sleeping and she muslim how some men get insite the apartment!

I love the service, I couldn’t go downstairs to take my take out foods and I requested someone to send upstairs and they did!

Thank you so much to Widya for making our stay amazing - we had a slight issue and Widya resolved the problem immediately.

This is a huge difference to what I was promised, and such inconsistencies will only give the guest a bad experience.

She did move us the following day but a huge inconvenience and along with jet lag and no sleep

Had stayed in Ascott KLCC many times from before its major revamp to after and they have never disappoint.

Special thanks go to Robert for his unlimited support and for making our stay awesome in the hotel.

I found it very nice that the bell boy saluted with hand on the heart with smile.

I hope the management do something about update and renew the apartment like ascott star hotel..

There was a barrage if inconsistent information including when their laundry service would return clothes.

All Hotel Staff are friendly and professional, most of them are quite senior in age.

He is so kind and make enough conversation with me whenever he saw me.

I wrote them a note on Booking.com and they didn't respond to me.

All the guest services were very welcoming and friendly, especially Encik Harmizi.

The staff were really nice and accommodated our late check out request.

During check out, my friend had to handle the loading bag hmm.

Staff were very helpful, kind and I felt very safe and welcomed.

The location and the staff at the hotel, especially Mr. Hafiz.

They are safe, and the staff are friendly and respectful.

Friendly staff, really helpful, we really want to come back!

Unsurprisingly they didn't even ask why we left early.

The staffs were friendly and we felt very welcome.

Good luck getting it room service on weekends

Great service apartment for work and family stay

The staff were very friendly and helpful.

Lack of any service from the staff

Breakfast buffet was supposed to be open from 6.30am until 10.30am. However by 10am most of the food are finished and weren’t topped up. The management should have ensured a full buffet is available and provided for guests until the end of breakfast time, as breakfast is paid for.

My only complaint was not being notified before arrival the sky bar and the breakfast restaurant was close. I personally like to get out of bed have breakfast and head back to bed, without having to walk from one building to another.

We had to go to the next building to have breakfast which was a bit poor, this was not stated upon booking therefore I would have opted for room only as it wasn't convenient and the not much selection.

Staff didnt tell us that we need to "order" our breakfast daily, so our breakfast for the next 3 days was based on the choice that we made during check in.

Travellers, please skip the breakfast, just 5 minutes walk in SURYA KLCC you will find plenty of great and affordable breakfast restaurant. like Coffee beans or BACHA koffee.

For such a star-rated hotel and the amount paid for breakfast, it was truly miserable, worse than some of smaller rural hotels in Malaysia.

Moreover, breakfast takes place in a dark and dirty place, there is no service, for a so-called 5-star hotel this is disappointing.

A very negative point was the breakfast: instead of a buffet, a pathetic and cold breakfast was served in the room..

The breakfast is just horrible, several people have already reported it on this page and nothing seems to change.

Since there are many Arabs in the hotel, this aspect should be considered because we mostly request kids' meals.

Little to choose from and as a result skipped the last couple of days and bought breakfast out.

While it was convenient to have our breakfast delivered to our unit, the selection was limited and awful.

The breakfast was disgusting, one of the worst I have ever eaten, we just went elsewhere every morning

I am a vegetarian and there was ham on my overcooked eggs so I couldn't eat it.

I booked with breakfast but when I arrived there they said unfortunately the restaurant is closed

The breakfast is mostly Malaysian or Chinese; I wish there was more variety in the breakfast.

Breakfast consists of limited quantity meals that are not enough, and the choices are few.

Even though breakfast was included we didn’t eat there again after the first morning.

Breakfast was in the neighboring hotel, close by. The breakfasts were very good.

The quality of the food was poor and not a lot of variety.

We went for breakfast and it was the worst breakfast ever...No choice.

Another inconvenience is the breakfast place is a building block away.

Please improve your quality and more choices even restaurant tgh renovations

Therefore, we had to use the nearby restaurant for breakfast.

I had a fried chicken with noodles for breakfast.

The restaurant is a poor reflection of the hotel.

Very good coffee and orange juice, good food.

I find the variety to be slightly underwhelming.

We got complementary breakfast throughout our stay.

The breakfast is limited and not good.

The facilities at the Ascott are decent: lap pool that is slightly longer than 25 meters, a decent gym (though missing some key equipment like a rower, and a dual pulley), and a tennis court (free, but in poor condition).

The balcony is not really something you can use - one needs to call front desk and have a member of staff come up every time one wants to open or close the balcony door.

When I checked in, I was informed that breakfast was in a building near the reception at the entrance of the apartments, but I didn't go for breakfast, so I can't evaluate it.

I liked the location next to the towers, the luxury of the apartment, and the nice facilities including an adults' pool on the 22nd floor and a children's pool nearby.

The drinking water is from a small tap designated for drinking water in the kitchen next to the tap for cleaning dishes, they don't bring water bottles every day

The place was infested with cockroaches (found them in the bathroom sink and wardrobe closet) and the microwave was so dirty that we dared not to use.

We are still being asked to pay for the washing when our clothes were bathing in dirty water at the bottom of the washing machines.

Very high security; I even left a small bag in the lobby and forgot it there, and it had important personal items in it.

Whether you’re there to relax or looking for a bit of adventure, there are various activities to choose from, ensuring there’s something for everyone.

When asked the hotel staff , they were apologetic but said the machine is under another vendor and not under the hotel maintenance???!!!!!

Looks like management need to put more money into preventative maintenance eg at least 4 washing machines had faults and balconies were dirty.

The wifi was terrible for the first 4 days, with many interruptions that made it difficult to even make video calls.

Facilities looked great but didn’t get a chance to use any as we were out and about most of the time.

Laundromat did not dry clothes and we had to rund several rounds, but the clothes did not get dry.

We didn't expect to be charged to use shared washing machines in a high end apartment hotel.

WiFi connection was not strong in the bedrooms, however, it was rectified promptly once feedback was given.

Internet was slow, had to call tech help desk to get it sorted after some time.

Near the reception at the ground floor, there are no WC. That's the only pity.

There is no washing machine in the apartment like their branch around the world...

You will also need to by your own drinking water as non provided.

1) Toiletries such as toothpaste was not topped up during my stay

No bathroom in hotel lobby, filthy bathroom in shop beside lobby.

I wish there was a non-stick frying pan in the kitchen.

The laundry area has washing machines that just dont work.

We loved the decoration for Christmas at the reservation desk!

The hotel offers laundry service but it is expensive

Stain on the bar stools on the wall ...

There are good cafes, bars, and shopping centers nearby.

The laundry facilities are in a secluded area.

The facilities despite being old are very clean.

I complained on the 3rd day that while I had been away since 9 am my room was only starting to be serviced when I walked in at 5 pm, since then for the next 5 days housekeeping would show up at 9 am to clean and ring the bell regardless of the privacy signs being up.

This time I paid to booking.com when I made the booking as booking.com offered some discounts but it seems that the property (or the front desk officer) was not well aware of the discrepancy between the payment amount and the actual amount charged by the property due to the discount.

Our requirements changed from the original booking. It was difficult overcome this. This was in part because I did not book directly with hotel, partly due lack of availability of suitable accommodation and also in part due to language differences

I only have one observation: the slow procedures for entry are a bit annoying and they should be more flexible, for example, allowing travelers to enter one or two hours before the check-in time, especially if the rooms are ready.

Need more control by the bellboy- not to allow any car or transport waiting for too long at the front without any customer as it will disturb others who are ready to go or ready to load their bags.

The receptionist charged me first before telling me that he had forgotten that he only had one smoking room left, and I was with my children, and since it was late, I still accepted it despite that.

I had an emergency and needed to go back to country, I told them I wanted to check out 2 days before and I asked for at least one night refund they rejected my request

Excellent value for the price we paid and we paid an extra half day as our flight was late at night and the hotel was relaxed that we stayed until 8pm (rather than 6pm).

There was also no offer to give us a late check out until I asked but it seems that it wasn't keyed into the system until I went to the counter in the evening.

You come at the check-in time but the room is not ready - they let you wait for more than 2 hours then they give you a different room from the one you booked

Special thanks go to the lady at the reception: we were supposed to check in at 14 o' clock but the Lady was so nice to give us the room 2 hours earlier.

However, after checking out for a few days to visit other locations and returning to the hotel, I was disappointed to know that only a room on the 14th floor was available.

There's no signages at the drop off area itself and it did not look like it was Ascott because the frontage visibility was some restaurant, convenience store, unlabelled lifts that look residential.

Check in was fast - which we appreciated but in the afternoon, reception called us up through the room phone and told us to go down and pay for our stay.

Work of Bellboy can be improved especially during check out time when most customers going out and waiting for their transport or the transport waiting for customers to come.

I booked 10 months ahead but on arrival (approx 7pm), check in took extra time because they were trying to find me a "clean room". That seemed unorganised.

I feel as if the lady just fobbed us off because she couldn’t be bothered to check if our room was ready after a 18 hour flight.

The lady who checked us in did not brief us about any special SOP for the usage of the pool or even suggesting for breakfast.

I waited 2 plus hours to enter the room after checking in as the room cleaning hadn't finished when we arrived at 3.

Upon my initial check-in, I was informed by the front desk staff that a room on the 23rd floor was assigned for me.

I have repeatedly requested an invoice required for my business travel reimbursement, yet I have received no response from the property.

And when we asked for a slightly late check out to perform our afternoon prayer, they easily allowed it too.

Unfortunately, the complete lack of response after multiple requests has left me very dissatisfied with the overall experience.

Check in extremely slow, crowded But process too slow, queqe number 5th took an hour with 3 counters.

The manager approved it but repeatedly I said to confirm booking.com but it was not done.

The lack of communication has caused significant delays and unnecessary complications in my reimbursement process.

Staff were trying their best but were obviouly not ready to handle the problems.

Just hope that the check in and check out process could be speedier.

He was professional, calm and clear with his explanation of our stay.

Early check in, comfortable stay, spacious room, easy check out process.

We choose the hotel cause of the rooftop pool, yet you won’t feel comfortable using it, since there are guest an outside guest eating right next to the pool and watching you.

The clincher was the pool on the 22nd floor- fabulous-we used it first thing in the morning and when returning from sight seeing.

That was a kind of a disappointment as you would expect to have the beverages service to be part of the pool/hotel experience.

The pool did not look well maintained and had slime in it which meant we weren't comfortable using it.

I'm just not satisfied with the poll what was advertised on the roof top pictured from other ASCOTT

...the infinity pool if it exists was in an executive area we did not have access to...

The pool and sky lounge do not have a bar or beverages service on the 22nd floor.

The pool area was just mediocre, it’s not staffed, and the ambience felt like a condominium pool.

The only regret was that we did not have time to ... use the pool.

I really liked the pool, the views of the city's skyscrapers are very beautiful.

One for kids,one for adult n one is like jacuzzi that facing kl tower.

Nice that after a warm day we could also take a refreshing dip.

The pool on the 21st floor is clean with a large sundeck.

The pool is big with a lap area and a baby pool.

We also enjoyed the rooftop swimming pool, the views were really amazing.

The swimming pool was clean and soft fresh pool towels available.

The outdoor pool area on the 22nd floor was very accommodating.

...an infinity pool with a great view of the Petronas towers.

The child pool is nice for 2-years-old, only 40 cm deep.

The place is good but needs improvement in the pool.

Swimming pool view is one of the best in KL

The pool on the 22nd floor is always a highlight.

The pool was on the 22nd floor with great views.

Some mould growing at the bottom and on the sides.

There is a rooftop pool and also a jacuzzi one.

The three pools were great for the kids

Pool was a little boring but it’s ok.

The pool area is small and depressing.

The pools are nice n big.

No service at the pool.

Their restaurant was under renovation so we had to go to another restaurant in the next building. Very limited spread and not too many options. They didn’t provide a take away cup for tea or coffee. You had to consume everything inside the restaurant.

But there’s an odour of something at the entrance to the restaurant that we didn’t like which was there every time for the last 6 breakfast visits.

The advert made it look like the hotel had a restaurant, a bar and an infinity pool with a great view of the Petronas towers.

The restaurant is the worst, they should change the catering company, the hotel is 5 star but the restaurant is 1 star only.

It will be better to have a proper dining area/restaurant to serve breakfast or dine in considering the brand that you are carrying.

Breakfast is served in a restaurant that is outside the hotel, it is quite limited in variety and the space is small.

The restaurant was closed with the excuse of Covid, although all shopping malls and restaurants in the city are open!!

The Wip on the Park restaurant where one had to go for breakfast due to the hotel's renovation work.

No food in the hotel and no room service beyond 4 PM as the restaurant closes at 4 PM

The restaurant La Bodega in the hotel can do a lot better in terms of quality and choices.

To our great surprise, we found out on the day of arrival that the restaurant was closed.

I found some gems of restaurants- Mandarin Oriental for breakfast, Aliraqi for lunch and Marinis for dinner.

Breakfast was served in the WIP restaurant, located outside the building about fifty meters away.

Restaurant is okay (reason for score markdown) enough food options but a bit run down.

Since it’s currently Ramadan, I especially loved that the hotel delivers food for sahoor.

The restaurant is not what I would expect from a 5 star labelled hotel.

The food is all Chinese food with no consideration to other ethnic people.

The service was also very slow as I had to call multiple times.

Walk to next building for breakfast as restaurant in hotel is under renovation

20 minutes no answer, then reception tried as well with no success.

There is no restaurant inside the hotel, you have to go out.

Maybe the lack of restaurant but there were many excellent restaurant nearby!

Better to leave the breakfast option open to go and eat outside.

There's also cheap "hawker stalls" in the laneway walk behind the hotel.

I do not recommend to have breakfast there.

They don't have a lounge or coffee shop.

There is no restaurant in the hotel

Finally walked next door to order.

No restaurant and slow service

There is no restaurant.

Not much parking space and the attendant was very rude accusing me that i needed to pay for my parking as the complimentary one was used already (which i did not!!).

Car park charges are RM 6 per day if you validate your touch-n-go card at hotel reception, otherwise normal charges will be applied

Even after asking directions for parking, the staff told us to park below and the space was too small.

The parking lot. Needs more bright lightings and the doors heading to the lifts should be properly maintained.

Validate Touch & Go at Rm10 each time you drive out of the hotel car park.

Insufficient Parking Even advertised parking provided, hv to park paid car park with extremely costly.

IF you are driving a family car, please please do not park below.

I paid RM 13 for less than 2 hrs at my first time

The parking is RM10 per entry, this is already the validated price.

Parking was too narrow to bring car down and there's no velet

Parking used to be free. Now it is chargeable MYR10 per entry.

Previously stayed here and parking was complimentary for hotel guests.

No free parking priority for the guests staying in Ascot.

Hope can free parking based on room instead of unit.

The parking however was a huge let down for me.

I think they just need to improve the parking system.

Getting past through the parking attendant took too long.

It’s a gesture that counts not the money.

Parking should be complementary per what was advertised.

So we had to take Grab mostly.

Or you'll be charged an hourly rate.

Need to pay $RM10 for the parking.

2 carpark that's not enough for me.

Should waive it for hotel guests.

Had to pay RM10 per exit.

Guests are also charged for parking.

It ruined the car door.

The parking space was creepy.

The parking is very expensive.

Its annoying.

Wifi in the rooms, gym, and pool was spotty at best and only really worked in the lobby.

A decent gym (though missing some key equipment like a rower, and a dual pulley)

The gym was very well equipped 💪🏻

A gym on the 22nd floor.

Gym is up to date.

The gym was excellent

Gym was big.

24ht gym.

Gym awesome.

Fabulous gym.

The gym

Gym

We didn't go to the sauna because we had to turn it on ourselves and wait for it to heat up, but that wasn't a critical issue for us.

The only regret was that we did not have time to try the spa.

We used the day spa facility for massages & facials - highly recommend.

The spa there is also affordable and its worth going for!

The in house spa was also great and not very expensive.

Spa is amazing. Probably the highlight of the stay.

Siam bodyworks Thai massage just two blocks away.

Great in-house spa.

Need to know before hand from the staff the correct time to book a cab/GRAB before leaving for your next destination from the hotel.

We were 10 adults and the sent a van we crammed into that barely fit us and our luggage.

If you're organizing an airport pickup for a large group, go with double what you think you need.

I booked an expensive taxi to come grab us at the airport but the taxi no showed.

Ascott need to open a side gate to WIP. Else the route a bit far.

This is not the kind of service I expected especially taking account it was expensive.

Due to traffic it took 2.5hrs to get from the airport to the hotel.

The hotel also provides a free shuttle service to Kuala Lumpur's attractions.

They are supposed to reimburse me on my card I cross fingers.

The return trip was quicker at just over an hour.