Address Downtown Reviews: Everything Guests Say

I havent been here for a while and I have to say that the place and the service is still the best in dubai by far!

Very smart expensive property , with pathetic service , no idea of what they doing , make offers they cant honour, will never stay here again...

We literally landed in Dubai just yesterday and having our first proper dinner here was such a perfect start to this short Dubai trip.

This hotel is really good beautiful and soooo nice the views at address hotel and the housekeeping as well is an very good services

We have already booked again and are looking forward to our next stay, hoping our expectations will once again be fully met.

The staff is amazing and the hotel has a fresh/ rose smell not just in the lobby, but throught the entire hortel.

Been here several times and for me it s one of the best hotel in downtown Dubai if not the best.

If you’re looking for a refined day by the water with top-tier service, I cannot recommend the Address Downtown enough.

This together with the beauty of the place is the main reason that makes me come back again and again…!

This is hands down the most stunning hotel in Dubai, with truly first-class, unobstructed views of the Burj Khalifa.

A truly flawless, beautiful hotel, and I am confident anyone who stays here will love it just as much.

Thank you to the entire Address Downtown team for having you and for once again proving your high class.

I will certainly be back and I highly recommend to anyone on business here in the city of Dubai.

The simplicity yet lux of the hotel rooms, the view, the quietness, the little things...above all the staff.

However, the best thing about the hotel is the majestic atmosphere upon entering as a guest.

The lady's name is Miss Tahzeen, you'll be very lucky to be hosted by her.

A bit expensive but was worth every penny especially if you have kids.

They gave me gift cards and vouchers worth more than 1000 AED.

From the moment I arrived, everything was seamless and welcoming.

Love love love 💗thank you for the great experience.

One of the best in Dubai, for us

I want to visit again for next vacation

Everything was amazing, I stayed for two nights.

I will hopefully come back next year.

Beautiful hotel, beautiful views, and delightful staff.

Am coming so many time here.

Also the room is very comfortable.

Excellent Services and memorable stay.

Housekeeping did a fantastic job!

Ovaral our stay is fantastic.

I want to say a special thank you to the cleaning crew: Sai Kumar, Damber, and their Supervisor Raj Kumar (1221!) - thanks for taking care of me and keeping me well hydrated with lots of water while I lived at this beautiful hotel for 2 weeks!

We were immediately offered cold water in a cooler bag, our sunglasses were cleaned for us, and the lifeguards were extremely attentive, constantly changing their positions depending on where the children were — which made us feel completely safe at all times.

Oh wow so amazing to meet with mr santy singh from minibar his service so quickly he made my stay comfortable he is so intelligent as I noticed thanks so much ♥️♥️ I like your job and work hard

The check-out process was smooth and pleasant, with special thanks to Mrs. Moon, who arranged our taxi to the airport with a warm smile and an exceptionally kind attitude.

They promised to resolve the problem and offer compensation with another booking next time along with a room upgrade, but nothing has happened until now.

The lady who assisted us (I think her name might be Eva? My bad my bad memory kicking in) was also wonderful.

The service is outstanding every time — special thanks to Vijay, Melvin, Arup, and Rakesh for their warm hospitality and professionalism.

They were especially thoughtful with our kids-making sure the beds were neatly arranged and even placing their stuffed toys carefully.

Special shoutout goes to Sakshi at Reception who from the very beginning took care of me and my family.

Their attention to detail and warm hospitality really stood out and made a huge difference in our stay.

The hospitality feels effortless but it’s clearly backed by real attention and pride in what they do.

Not only is the hotel itself amazing but the individuals working here make the stay so worthwhile.

A huge thank you to the entire team — you made our stay truly memorable!

And there are a big reason why I keep coming and continue to do so.

The resolution and compensation exceeded expectations and matched the standard of the hotel itself.

A special thank you to Sami,Hadi,Bineta,and manzurul who looked after us with such care.

Really appreciate the staff at this hotel… will definitely be returning because of them.

She has been understanding of our needs and has fulfilled them with pleasure.

The service has been no short of excellent at the address downtown .

Thank you to Arup, Melvin Vijay, Jospesh, Khundh, Maria, Rakesh, Bahudar, Frub!

His positive energy made a big difference and truly enhanced our experience.

Particular thank you to : Vijay , Malvin, Kennedy, Joseph, Bahubai.

Help and give great tips on helping and giving around dubai.

Always smiling and ready to help enhance the customers experience.

Vijay, Malvin & Arup.. big thanks to this guys!

They all have a unique approach and good attitude.

Esther,Maria, Joseph and Melvin Kevin are súper nice periplo

Thanks a lot vijay and bahadur and melvin.

The staff is very friendly (thank you Surendra)

Vijay, Arun, Melvin and Joseph were great!

I booked a regular delux room and I was upgraded to Studio apartment which is supposedly much better but unfortunately it was not - the studio was old and not as new as the delux rooms!

I returned to my room after dinner and was blown away by the attention to detail. The bed was perfectly prepared, water was placed beside the nightstand, and even the curtains were drawn just right.

The space and the amenities (kitchen etc) was great and designed in such a way you don’t feel like you’re in a aparthotel but still in a 5 star venue.

The highlight of my stay was the incredible view of the Burj Khalifa and the Dubai Fountain right from my room — truly breathtaking, especially in the evenings!

We stayed here as a family of three — my wife, our eight-year-old son, and myself — for two nights in a Club Fountain View Room King.

I was given an upgrade from residence to hotel side into an executive Suite which was large and well appointed and made the stay pleasant.

From the glamorous rooms to the beautiful skyline view with the Burj right in front and the close proximity to the mall was incredible.

We had a huge problem with drainage of water in the shower, since they did not manage to fix it we changed a room.

Water kept leaking from the ceiling two days in a row limiting access to the bathroon for hours while they addressed the issue.

Mr. Zubair went above and beyond by upgrading our stay to a Junior Suite — we truly appreciate his support and care.

The room was spacious and comfortable, though I would have loved to see a little more character in the décor and furniture.

He brings my order and make a vibes in the room with music and smile after asking me if i want to

Our room had a direct view of the Burj and the Fountain so we were able to enjoy the shows every evening.

We spent two nights in a Club Room with access to the Club Lounge and a view of the city center.

The TV disconnected every few minutes ,nevertheless the room is very very big, great air conditioning , wonderful view, very quiet.

I was shocked to see the room condition which was very poor with broken scratched furniture and very poor upkeep.

However, it was looking to the entrance of shopping mall and there was big noise of the air condition.

We appreciated the layout of the room, with the seperate walk-in robe/dressing area which makes it feel more spacious.

The room was incredibly spacious, the bathroom was just as impressive, and everything felt luxurious and beautifully designed.

Our room was on the 7th floor, and while we had a balcony, the view was somewhat limited.

The room was spotless, fresh towels were always neatly arranged, and even my toiletries were organized with care.

Mr. Zubair and Mr. Shehab kindly arranged a connected room with a fountain view for us.

Highly recommend Burj facing rooms for magical views (you can see the fountain show as well).

The joy to walk into to a clean room when coming from the gym.

The room was 70 square meters and had a very nice, spacious terrace.

I had a great experience with the room service during my stay.

If you stay I recommend only the Hotel side not the residence.

They clean our room daily perfect always with smile.

Flat requires constant maintenance, AC problem, smiley bathrooms.

The rooms were very clean and comfortable.

I have stayed in other hotels in Dubai where you need to Uber everywhere, and when you factor in the savings on transport, it is absolutely worth paying more to stay here.

It is centrally located and very short walking distance to the Dubai mall along with many great restaurants… including GAL which has a patio over looking the Burj Khalifa.

The Address Downtown Hotel has the best Club Lounge in Downtown Dubai, complete with a huge rooftop terrace and unobstructed views of the Burj Khalifa.

It’s also very convenient for getting to Jumeirah, the Marina, or Old Dubai by car, so from that perspective, it’s hard to beat.

It’s also a haste to catch a taxi because one finds it very hard to get one given the location being extremely busy.

Because of this entire experience, I would not stay anywhere else in Dubai and will be back soon - can't wait.

I have stayed in JBR and at the Mandarin Oriental in the past - but The Address Downtown's location is superior.

The mall is really nice and I was just a walk of a bridge between the Address Downtown and Mall.

The location is a winner, no doubt, close to Dubai Mall, all restaurants, Burge Halifa, sea life and more.

Its location is strategic, we didn’t have to deal with any traffic as we were able to walk everywhere.

The Address provides a wonderful, cool, tranquil sanctuary from the Dubai heat and the hubbub of the adjoining Mall.

We had a fantastic stay at this hotel, located just a short walk from the iconic Burj Khalifa.

Being able to walk directly to Dubai Mall, the fountains, and everything downtown makes the experience seamless.

It hase an amazing view of the burj Kalifa and very easily accessible to the dubai mall.

The hotel property is most popular for its location next to Dubai Fountains and the Dubai mall.

It’s just a one-minute walk to Dubai Mall — paradise for my wife, who loves shopping.

The location is perfect — close to Dubai Mall, great restaurants, and easy access to transportation.

Best view and location in Dubai with Burj Khalifa view light show and Dubai skyscrapers.

Only this is it can be busy because of this so traffic can be annoying.

In evening wow 🤍color full lights amazing khalifa …music and dance from my room balcony.

The location of the hotel is amazing in close proximity to the Dubai mall.

If you wish to shop then this is the address to stay in Dubai.

Imagine, there was live singing with a beautiful view of the Burj.

Also area around this hotel is jam packed from 5pm to 8pm.

Location is great and with sun throughout the day.

It connects to the Dubai Mall which is amazing.

The location and accessibility to mall was perfect.

We love the address downtown staying here 838.

Address downtown best hotel in the Dubai.

That’s an overall great atmosphere, right?

I love the pool staff and Vijay, Melvin and Arup always take so much care of me when I’m here and it’s genuinely the best pool service in Dubai

It is perfectly positioned to capture plenty of sun throughout the day, but it’s also temperature-controlled, making it just as enjoyable during the cooler months.

Hassan was incredible happy to be in the pool the vibes is nice though the weather is hot but we still got nice service

Its great to be back here in address , the guys in the pool , the are top of the service always .

The pool area is always clean, peaceful, and relaxing, making it the best place for me to unwind after a long day.

I would like to sincerely thank Arup, Vijay, and Kehinde from the pool team at Address Downtown for their outstanding service.

Every visit to the pool feels special because they remember details, anticipate needs, and create an atmosphere of comfort.

They represent the highest standard of hospitality and are a big reason why Address Downtown feels like home.

Beds reserved daily, attentive with keeping us refreshed, beautiful pool food - particularly the salmon poke bowl.

Happy to be back the pool bar team are always there to make every single moment memorable.

I got a pool pass for The Address and it was a very comfortable and relaxing day.

Attended the pool at Address Downtown and wanted to share that the staff here are all wonderful.

Joseph, Esther, Rajesh, puba, Bahdu, are very nice people in the pool great service from this people

The Atmosphere: Unlike many other hotel pools in the area, there is no loud, intrusive music.

The place is beautiful, very well organized, and feels exceptionally safe, especially for families with children.

As now come most days of the week to swim - which brings upon an appetite.

The pool at the Address Downtown is easily one of my favorite spots in Dubai.

Loved the pool — very clean, beautiful atmosphere and amazing view of Burj Khalifa.

It’s a beautiful day at the sunset of address down town at the pool.

The next morning, we soaked in the views again, enjoyed the stunning pool area.

Malvin, Bahudar, Arub, Vijay, Maria, Rajesh, Ken and all the team are all amazing.

Thank you, Arup, Vijay, and Kehinde, for making every pool experience flawless.

One of the best views of Burj Khalifa from the pool.

A lovely calming pool day with the most stunning views.

Pool area is luxurious and clean with excellent service.

The staff there are very profesional and helpful.

The look after ne always .

Pool and facilities are amazing .

Great experience at the pool

5+ experience.

Our sincere appreciation also goes to Mrs. Kinza at Cetara Restaurant, who served us daily with a pleasant smile and great dedication.

The vibe is one of the best in Dubai, making it the perfect spot for a memorable dinner.

The menu offers a great selection, including high-quality, healthy options that don't compromise on flavor.

Have been dining here for years every time me and my family are in Dubai.

The Italian cuisine was delicious, and the menu offered a wonderful taste of coastal flavors.

The service was truly amazing—attentive, professional, and made the evening feel very special.

I had dinner at Cetara last night and had an incredible experience.

Enjoyed all the restaurants in and around the mall .

Club Lounge was great with good / healthy food options.

We had a delicious dinner from in room dining.

The food was delicious and service is great.

I had the Greek salad which was lovely.

The service was very good in the Restaurant

Dining: Food service is prompt and efficient.

Services in hotel and restaurant are perfect.

They offer you nice ice cream!

The restaurant serves amazing Italian dishes.

The chicken schwarma was amazing!

The food was also 10/10.

Breakfast pastries were fresh.

And good food too.

Food is good!

The food tasty.

Food is good.

Highly recommend

Good restaurants.

We truly enjoyed the breakfast selection and food quality — one of the best breakfast experiences we’ve had in any hotel.

We only tried it for breakfast, where the selection was decent — not particularly outstanding, but perfectly fine.

We then went up to the club lounge for a late dinner, which was flawless.

Best breakfast - Staff welcome to accommodate any personalised breakfast order.

In breakfast always Kimza and Gerly always make my order perfect.

Amazing food in breakfast and in the lounge, cakes and deserts.

Always looking forward to having Breakfast and the team

Breakfast area has breathtaking views of Burj Khalifa.

Breakfast is really good in the restaurant.

Overcrowded breakfast restaurant & not acceptable service.

Breakfast and gym were both very good.

Vast options at the included breakfast

Club lounge and breakfast excellent.

Breakfast each morning was excellent.

Breakfast spread was also good.

The breakfast is magnificent

Breakfast was wonderful.

The hotel had all the facilities needed such as gym, pool, restaurants etc

The hotel is extremely beautiful and has the best pool area in town.

And a great bar on the 60 th floor with amazing views.

The bathroom toiletries and towels were always replaced on time.

We had a great couple 'staycation' and spoilt by facilities.

Services in the pool is exceptional.

The cleanliness ,food ,service was amazing.

Have a truly tranquil pool.

Connected to the mall.

The lounge is superb.

The facilities were outstanding.

Laundry /dry cleaning

It is clean.

Fantastic facilities

The check-out process was smooth and pleasant, with special thanks to Mrs. Moon, who arranged our taxi to the airport with a warm smile and an exceptionally kind attitude.

Then I had to wait for more than an hour until they provided another room that did not have a fountain view!

They kept me waiting they said the room isn't ready for more than 3 hours

Unfortunately, there weren’t enough seats available, so we had to stand, which wasn’t ideal.

Check-in was quite busy, and we had to wait in the lobby.

At check in, the informed me that my suite is not available!

Checkin is supposed to be at 3 pm not 6pm.

Very bad check in experience!

Very bad check in experience!

Fast chic in

Easy chic out

Breakfast and gym were both very good.

A very modern fitness center.

Great gym