Al Jaddaf Rotana Dubai Reviews: Everything Guests Say

Foul food odor in the hallway of the room, carpet stained everywhere, leaking bathroom, light coming into the room in the morning, noise from the subway and the TV from the neighboring room, bedding uncomfortable for a 5-star hotel once again.

And in the end, the receptionist asks us to pay an additional 80 euros for a tiny stain my daughter left while eating on the carpet... (I ended up cleaning it myself with some water and it came out).

A wonderful hotel; there are many hotels, but I feel comfortable in this hotel in terms of tranquility, cleanliness, and the respect of the reception staff as well as the respect from the housekeeping staff and their supervisors.

It is one of the most impossible things to go back and live there even if they give me the largest suite for free for a year, the stay is very bad in every sense of the word.

The hotel is nice, and i like the idea of it occupying one full building not like most hotels in Dubai where they take 2/3 floors.

IT IS NOT 5 STAR STANDARD AND ABSOLUTELY NOT RECOMMENDED!!! For this price, you can get a hotel that is 100 times better.

Overall, thank you Rotana and I recommend the experience. I hope the breakfast can be improved for a 5-star hotel.

The hotel lobby and style is premium, rooms are spacious with sufficient lighting, bathroom is big and well equipped.

The same will be highlighted to DCT(formerly DTCM) to have a quality assurance check done for service quality.

Great and will definitely stay again and will recommend in it to my friends and family.

The room size and cleanliness of the hotel are the only things that are acceptable.

The hotel is good but its price is a bit high for its services.

It was client, the staff was courteous, and the food was pretty decent.

The place is very luxurious, elegant, clean and of a very high standard

The property is stunning, clean, beautifully maintained, and in a perfect location.

Rotana is the best place for Dubai's first timers as expats!

It's a true gem that combines luxury, comfort, and unmatched hospitality.

One of the most wonderful and best hotels in Dubai.

It didn’t feel like staying at a 5 stars hotel

We enjoyed our stay and found everything generally satisfactory.

I will use it every time we visit Dubai.

Clean, beautiful, quiet, and very suitable for families.

Spotlessly clean and house keeping staffs were wonderful.

The property was really great place to stay.

Thanks to all stuff for their hospitality.

An ideal front for a luxury hotel.

NOT RECOMMENDED AND NOT 5 STAR STANDARD!!!

Amazing hotel and I’ll be back again

The hotel is clean and comfortable

I love everything about the hotel.

The service and interaction were extremely bad. During check-in, I requested an extra bed for two nights and paid for it immediately, and I did not receive the bed until one o'clock at night after many arguments and almost 5 calls, each call telling me that they would provide the bed, but nothing came, as if I were requesting something that is not my right.

The employee is an Arab national, I do not know his name, but he is very helpful and upgraded my room because they were going to give me a room for people with disabilities without a bathtub, as all the rooms were occupied. When I refused, he immediately upgraded me and gave me a suite without me paying anything.

Every thing was fine specially Mr Adel at reception was asking us for every thing to make sure that our stay was okay and he even give us good option for their new program Rotana discovery and we will download just because of his of his advice that we will get benefits and we will save money.

They only provided 1 pair of slipper for the whole apartment at first and provided the rest up on request ( with justification of course!!!!!! so basically they make you ask for things that are supposedly provided in any respected 5 stars hotel

And I didn't like that there is no one to bring food to the room and we have to go down; I suggest at least there should be staff to bring the food.

Mr.Amine in reception was very welcoming and helpful and give me the first good impression about the hotel which make me focusing in all good things in this hotel.

I encouraged my sister and my friend to join me and book in the hotel just because of the welcoming i felt from the first moment.

I appreciated the excellent service from the staff, especially Mr. Abdul Ghaffar, who took care of our every detail and was a very respectful person.

Exceptional staff very friendly and kind . especially Assim from guest services , he was completely attentive and should great hospitality and service

The staff is extremely cooperative and polite, especially the receptionist Tina for her ease of communication and cooperation regarding the hotel.

There is one staff member, Welbert, who is one of the kindest and nicest people I have ever met.

Mohamed and Erysimum (I think that’s how you spell, sorry if it’s wrong) were wonderful in the restaurant.

The hospitality of the receptionist and the waiters at the breakfast area were so kind and nice21

The hotel seemed unable to handle a large number of guests and needs more trained staff.

A heartfelt thank you to Rotana Hotel for the warm welcome, excellent hospitality, and wonderful stay.

The staff also went above and beyond to accommodate our requests, which we greatly appreciated.

The staff were incredibly welcoming, professional, and attentive, making me feel right at home.

And to Mr. Carlos at reception and Imad who helped us with the bags.

But what truly made our stay memorable was the exceptional service we received.

The managers at the check-in desk warmly and cordially said goodbye to us.

When I arrived at the hotel, I met a nice employee named Hagar

The staff is really nice and comfortable , service is awesome and quick

Exceptional service from the entire staff, who even kindly extended my stay

The hotel staff were very polite and available and fulfilled the expectations.

Polite and responsive room service staff with excellent food delivery and more.

Thank you to Adel for the warm welcome and excellent service.

He went above and beyond to assist me with every request.

Poor performance of the staff, especially the security guard (morning shift)

The hotel staff are very respectful, friendly, and very kind.

I had to move from my place to order food

Honestly, this is the first time this has happened to me. I put a 'Do Not Disturb' sign on the door, and suddenly a housekeeping staff member calls the room and asks me, 'When would you like us to come clean the room?' I said after I wake up, and he replied, 'At your service anytime.' I don't know what the point is of putting up a 'Do Not Disturb' sign if they are going to call me.

I had a situation that no one would envy; I was a student when I asked for a box of tissues. The worker arrived, rang the bell three times, and on the fourth time, he opened the door with the key card and entered.

The rooms are also beautiful and spacious; I booked a suite with 3 rooms, a lounge, and a kitchen. The suite is very large, and the rooms are beautiful, with each room having its own private bathroom.

Big room ,very good equipment ,so clean ,so comfortable ,big and clean bathroom ,very good living room with big sofas ,very good kitchen with every thing you need

The air conditioner turns off and works, and in the summer it must be cold and not turn off when guests are inside the rooms

The smell of the bed linens was bad, and the smell from the bathroom and the bathroom door was too close to the bed.

Room: Spacious, immaculate, and elegantly furnished with a huge, ultra-comfy bed, stylish decor, and a bathroom that feels like a mini spa.

But I mean, the price is considered very high for a room that doesn't include, for example, breakfast or any meal.

The bathroom in the main room has ceramic tiles; the shower area is slippery with soap because it's not rough.

A special mention to Floor Manager Tanzil, whose dedication ensured that my room remained immaculate throughout my stay.

I had booked a studio but when I entered the room, there was a smell of paint.

The apartment and the rooms inside it, as well as the living room, are very spacious

There was also an unpleasant smell coming from the bathroom in the master bedroom.

The rooms were spotless, spacious, and well-equipped with all the amenities one could need.

Spacious rooms with Lall facilities (kitchen, oven, plates, laundry machine, coffee machine or kettle)

We received a particularly luxurious suite including an upgrade from what we booked

The rooms was so spacious and the furniture was modern and clean

Free upgrade to a suite with a view of the pool

Unfortunately, I couldn't find a suitable place to dry my hair.

The room was spacious and room service was on point.

And the place and the rooms are clean and spacious

I loved how the room is spacious and clean.

Spacious and elegantly furnished suites offer truly luxurious comfort.

Very comfortable soft mattresses. I slept very well.

Everything room was awesome with exotic washroom.

The room was very clean and well-equipped.

The rooms are very nice and spacious

The hotel feels dated, carpets were dirty.

The bathroom is complete with various lighting.

The hotel is very clean and quite.

Location is probably the only thing you can fault, but at the same time, you can argue its well positioned away from the hustle and bustle and good for families and couples so it can be a positive for some and negative for others.

Location was honestly a bit too far from where we wanted to go daily. Taxi's were plentiful but the fares were adding up. Marina was about 40 mins away

The hotel is close to tourist attractions, especially the City Walk which is 10 minutes away by car, and the Dubai Mall is a quarter of an hour away.

Of course, the only drawback was that it was far from the main points of the city, which was not difficult because I had rented a car.

All attractions around, I couldn't see everything in a day, so I think next time I will also stay at this hotel for a longer period.

The location, cleanliness of the hotel, the staff's attitude, and their attention to any feedback from the housekeeping manager to the smallest employee.

The location is close to the airport and Dubai Creek which was ideal for us being here just one night between travel destinations.

A wonderful and beautiful hotel close to the Dubai Mall and Dubai Festival City, less than 10 minutes by car, recommended for families.

Not far from most of the hot tourist spots, about 20mins approx from the Burj Khalifa, Souk Madinat Jumeirah and the Dubai mall.

The place is comfortable and suitable for everyone, and there is no disturbance except for minor maintenance work that is hardly noticeable.

The Al Jadaf area has all the services and is located in the middle of the most important tourist areas of Dubai..

A bit far from the center if you are not driving, however, there is a well-served metro a few minutes' walk away.

Only downside was the road works that lead to the nearest metro, it can be a bit difficult to get around.

The location is strategic and the place is quiet and clean, in addition to all the staff being cheerful and welcoming.

A few minutes outside the city, this splendid hotel offers all the comforts and relaxation for a visit to Dubai.

The perimeter of the hotel entrance is surrounded by bushes, which made it very difficult to walk to places.

The hotel is quiet and away from the crowds, close to everything like Dubai Mall and the center

Cleaning of the rooms, and facilities of the hotel and location that was close to everything.

It’s location near to most of shopping mall like Dubai mail and wafi center.

The hotel is very comfortable - 10 to 15 minutes to the airport

The location is confusing and the booking site directs you to the back

Tourist attractions are close by car and the airport is 7 minutes

The location is close to Dubai Mall and Sheikh Zayed Road.

The location was decent but still with no good view.

Not far away from Dubai Mall and from main roads.

The hotel is close to Dubai Mall and JBR

Everything, the location, the spacious rooms, the staff members.

Less than 10 mn walk from the metro

The immediate surrounding area is a bit boring.

Supermarket and pharmacy within a five-minute walk

I cannot say enough about the amazing breakfast buffet, I am a regular traveller for work, and personal pleasure didn't see anything like this ever, every food selection was the best of qualities,

I’ve stayed in many hotels across Dubai, but his omelettes were on another level — perfectly cooked every single morning and made with genuine care and a warm smile.

The breakfast restaurant is not as expected as the food is not good and unappetizing, and the utensils are not clean because the cups have an unpleasant smell.

However, if there is one note, it is that the buffet is varied and delicious, mashallah, but if there could be a slight expansion in the space

I liked everything, and even the breakfast was varied and beautiful, except that they did not include one child under 12 years old in the free breakfast

They could have done a better job with labeling the allergens (e.g. gluten). They had everything, but it was difficult to find out what was what.

The only downside was that you weren't allowed to take your breakfast to your room and had to order room service instead (during breakfast hours).

You had to pay full price for that, even though I had breakfast included in my booking and had already paid for it.

This time there was flies in the breakfast buffet clarified that it is due to direct access from restaurant to the pool!!!

Exploiting customers as I was informed to pay an additional amount for 3 people for breakfast despite having booked with breakfast included.

Terrible coffee at breakfast, made with an instant machine that is suitable for a workers' canteen, not for a 5* hotel…

The breakfast was ok. Not the worst, not the best, but decent. Lots of selection. The breakfast hall itself was grand

The value of breakfast for him was charged (85) dirhams, which is an exaggerated price for a child's breakfast!

As we did not have breakfast in the restaurant, however, the in room dining was great including the breakfast.

Place of the breakfast restaurant which was difficult for me to get up because it is in high slope.

Hotel breakfast ordered in room taste was good but quantity for the value 93 was not justified.

The breakfast was super delicious and the hotel is clean and the location is good

Unfortunately, my experience with the buffet was very bad in terms of service.

The breakfast is wonderful with many options for all tastes and dietary restrictions.

The breakfast and dinner buffet is included in the room price.

Breakfast was the best I have ever experienced in a hotel.

Breakfast was great , very vast varieties suiting all tastes

I wish I had two stomachs really with me.

The juices for breakfast are artificial bottled juices.

Freshly squeezed fruit juices and coffee were excellent.

The breakfast buffet is excellent and varied.

The Breakfast is not 5 Star Quality

The breakfast is diverse and amazing..

The breakfast is good and complete.

Very abundant and varied breakfast.

One night at 11:30 PM the fire alarm sensor turned on and it has a noisy sound it lasts for like 30 minutes when i asked the reception.. They answered the humidity rate is high in Dubai so they need to send their team to turn off all these fire alarm sensors one by one ..

I was surprised by the lack of paper towels in the accommodation as well as the absence of toothpaste and welcome fruits, especially since it was rated five stars as serviced apartments; these things should be standard even in lower-level apartments.

The cleanliness was not good; there was dirt as soon as I entered the room and behind the bathroom door and in the closet room, there was dust on the shelf and stains from drinks on the TV cabinet

The chlorine level in the water is so high that after you wash your hands, it smells strongly of chlorine, and of course during showering, hair and skin are damaged by the annoying smell of chlorine.

The smell of the room is very annoying, and unfortunately there is no attention; I thought the smell was from the bathroom, but it turned out that the smell is from the room's carpet.

The gym, sauna, steam room, swimming pool for adults, another one for kids, and the jacuzzi all count as positives for the management due to cleanliness, attention, and continuous organization of the equipment.

The bar is located next to the elevator, and if you have children, it can be quite embarrassing when getting on and off as they see various types of liquor and intoxicated individuals

They say it’s the hotel’s policy; my advice is if you have a family, never book there because there is no privacy and all the staff, without exception, are not welcoming at all.

Unfortunately, my experience at this hotel was completely unsatisfactory. Although the price was cheap and the location excellent, the level of cleanliness was very poor, which negatively impacted my stay.

This time they had to bypass the control system and put it on manual which helped a lot. Actually the cooling was excellent after the last adjustment.

I do not think that is a problem to hire on more person to carry with a trolley clean cups to the rooms and collect dirty ones.

The room space is good but filled with furniture and chairs to the extent that you can't move or put your things down.

If they also designated a small water play area for children, the hotel would be a favorite for both kids and adults.

The smell of the carpet in the corridors is very bad and it is clear that it is old and dirty.

No good sound proofing, even when I stayed in the 12th floor you still hear all the noise from the pool.

The hotel needs ventilation and the air conditioning filters need to be changed; the smell of the place is not suitable

I like everything about the Rotana Jaddaf hotel, from the spacious rooms to the coffee facilities and the swimming pool.

I didn't like the elevator lighting because it is too bright and the music in the elevator is very loud.

A/C temperature was not as per desired , however maintenance team did their best to resolve it and worked well!

The cleanliness of the bathroom, the water from the shower was scalding and very difficult to adjust.

I mean, a hotel that claims to have five stars, for what reason, I don’t know.

Cleanliness of the place, spacious rooms, and the presence of two bathrooms in the room

The place of residence was a 3-bedroom apartment that was clean, tidy, spacious, and quiet.

There is no children's club, which is the biggest drawback of the hotel.

I suggest using cleaners with a better scent for the floors and tables

Housekeeping has been a bit inconsistent and variable but otherwise works well

The lounge, kitchen, and maid's room are worthy of the hotel

Providing one would be a helpful addition for modern travellers.

It didn’t have a dryer to dry the clothes.

I enjoyed how clean the hotel facilities were

The disturbance from the reception to check out, as it was agreed to check out at 1 PM, but they kept disturbing and calling to check out from 12 PM more than once, and the staff entered the room without permission while we were in the room.

Our check-in was in a room different from the reservation, which was designated for people with special needs on the first floor, with a balcony, and the balcony door was not securely closed, and the sound of the wind was disturbing and prevented sleep.

I requested housekeeping to clean the room, waited for a while, and called them again. One of the managers came to apologize for the delay due to their lunch break, which speaks well of their appreciation for the guests staying with them.

When I was leaving the hotel, I was contacted by the hotel management who told me there is a malfunction in the oven and there is a burn on the oven, knowing that there was nothing as mentioned.

When we arrived the room was not ready yet so the offered a coffee to wait in the coffee shop in the lobby until the room was made ready in ~ 10 mins.

When i came in to check in they did not give me a valet ticket and when i checked out i waited for thirty mintues for them to find my car.

The reception and the speed of processing for entry and exit, the smiles, and the availability of taxis compared to before, and the excellent restaurants located in the hotel.

On contacting property customer service i was still pushed to pass by before checkin to pay or pay online which eventually i was forced to do

But the receptionist changed our rooms for us because it was our first time staying at the hotel and gave us a larger apartment and rooms.

I had an early check-in and they didn’t disappoint; they let me in and gave me an upgrade from a room to a suite.

At checkout time, the receptionist annoyed us with her calls, even though I extended the time; she is bothersome in her manner.

I booking through booking.com amd it clearly showed pay at propert however i received email to make payment in advance

They refuse to allow family members to enter without the person who made the reservation, citing the country's laws

Delay in handing over rooms, citing the delay of the tenant in whose name the reservation was made

The receptionist said she would upgrade me, and the upgrade was to a room with no view

The entrance and exit to the hotel and the valet staff were not polite in dealing

Walking in you are treated like royalty from the moment you check-in to when you leave.

A memorable stay which could have been made better by a welcoming smile at the reception.

When I checked in , the central AC at the apartment was not properly cooling.

I booked on Booking.com and at check-in the price at reception was different from Booking.

I was not allowed early entry to the hotel although there are available rooms.

I was not allowed early entry to the room although there are vacant rooms.

I thank Mr. Adel from the reception department.. and my room was upgraded

Good hotel but you need to check things when you receive the room

Difference between what is displayed on Booking.com and what is available at check-in.

Had to call them again after like 2 hours to check again.

The check-in was very slow, taking more than 30 minutes without exaggeration

They are very strict and not flexible with the check-out time.

It didnt take time to check in and check out.

From check-in to check-out, everything was perfect.

The reception and the speed of processing for entry and exit, the smiles, and the availability of taxis compared to before, and the excellent restaurants located in the hotel.

The Lebanese restaurant was so loud at night which was disturbing specially when you have your kids with you.

The food wasn’t up to the mark had the same menu for lunch and dinner all 4 days

The restaurants offered a diverse range of delicious cuisines, and the quality of the food surpassed my expectations.

We had graduation dinner in Timo which was amazing and everything was perfectly arranged and organised.

Whether it was a hearty breakfast or a gourmet dinner, each meal was a true delight.

Room service food did not appeal to me and the prices are high

We were blown away by the food- incredible selection and so fresh.

Restaurant and room service staff were very friendly and service was prompt.

We ordered room service and had food poisoning the following day.

The food is excellent, the service is excellent and fast

Room service food is really delicious.. all fresh.. and diverse..

I recommend you to visit the bar in the hotel.

The restaurant is tidy and the food is varied.

The dining options at the hotel were equally impressive.

Staff in the Italian restaurant and breakfast very good

The food at the restaurant is delicious and clean

Food in the open buffet can be improved.

There are not many restaurants in the hotel.

There is a Lebanese restaurant on the premises.

The restaurant vibe was comfortable and not crowded.

The Lebanese restaurant in the hotel is excellent.

Bar and Italian restaurant food is not great.

The selection of dishes in the restaurant.

We particularly liked the organic offerings.

Food was ok but nothing amazing.

Delicious food in the restaurant also.

Great guys at the List bar

The food was bad

Nice hotel restaurants

At the pool Lifeguard didn't allow my kid to jump into my arms from close distance. I understand no diving but playful jump is fun

The pool is clean and spacious, there is one for adults that is 130 cm deep and a second pool for kids.

Due to the U-shaped building, it can be not very sunny by the pool, which creates some shade, which is very convenient.

I like everything about the Rotana Jaddaf hotel, from the spacious rooms to the coffee facilities and the swimming pool.

Sun doesn’t really get onto the pool area for long as it’s wedged in between the hotel.

I liked the pool where there are lifeguards and a swimming coach for a small fee.

Pool is not hit by sun for long and we did not feel it was August

The pool area could potentially have been made more inviting to match everything else.

There is no sun on the swimming pool until the afternoon.

There is a designated play area by the swimming pool.

Although it was February, the swimming pool and jacuzzi worked.

The only entertainment for children is the swimming pool.

Very clean pool and big enough to accommodate guests.

The swimming pool position, it deprives from son shine.

Pool mostly in the shade and way too cold.

The large swimming pool is suitable for everyone’s depth.

Also, the outdoor pool is large and beautiful.

The swimming pool is large and not deep

The pool is very clean and big

The pool area is a bit dull.

Pool & gym not accessible anytime

The pool is wonderful

Pool is nice size.

Pool, pool area

Nice swimming pool.

Beautiful pool,

Nice pool.

Swimmingpool.

Self parking is available but it’s not easy to find place under ground, yet there is a huge open space parking around the hotel.

And when they can't find a suitable spot, they sometimes force the car over curbs to squeeze it into a space.

Their valet service is of average quality... often delayed... and in my opinion, they do not have enough staff.

For parking, it's better to park your own car because the valet took my car up on the sidewalk

The car service was somewhat okay, and I found my car parked on the sidewalk behind the hotel.

If you care about your car, park it yourself instead of using the valet.

The parking is not shaded, so your car ends up hot and dusty

The availability and abundance of parking as well as the valet service.

The valet drivers often drive too fast around the parking area,

Parking was always available, which was a great plus.

The guys in the valet service are nice.

In two minutes, your car will be ready.

It's simply not worth the risk.

The parking lots are full.

Available free parking on site

Valet parking service

The parking available

Free Vallet parking

Free parking.

Also there is no taxi rank available at the hotel and you have sometimes to walk out to the Main Street to get a taxi.

The delay in the valet takes 10 minutes or a quarter of an hour to bring the car.

It's about a 10-minute drive from the airport and Dubai Mall/Burj Khalifa.

It's easy to call Uber and arrive almost in one minute.

Where people leave their cars always has a lot of traffic.

Any reservation through concierge will be double price

Kind of hard to get a Taxi

The taxi booking service is excellent

- Lack of quick taxi availability.

Easy access to transport

Valet parking

What I liked about the place is the gym.

The Gym is great with lots of options

Gym and SPA of high level.

Nice gym, very well equipped.

Gym could’ve had more equipment

Good, large gym

Good gym

Well-equipped gym.

Gym.

Gym.

In booking there is written free massage ( head - hand - feet ) but they said no you have to pay

I tried the massage with hot stones and it seems that the worker is either unqualified or unprofessional, very bad

The jacuzzi is outdoor and shared, there is no jacuzzi designated for women.

Gym and SPA of high level.

Spa, pool, sauna, steam room