Al Bandar Rotana – Dubai Creek Reviews: Everything Guests Say

Everything, the service, beauty and refinement of the hotel, cleanliness, kindness of the staff, the all-inclusive option that not everyone offers, good and varied food typical of Middle Eastern cuisine, desserts, and fresh fruit and vegetables always available,

You place a hold and when the order is requested, you are told to pay in cash or by card, even though there is a balance in the account.

Although this review may be a week or two delayed, the experience is still fresh in my mind, as if it happened just yesterday.

Nothing at all . It was all perfect, and I would definitely recommend it to my family and friends in Australia 🇦🇺.

I thank the management, which I see is working hard to take guests' feedback into account and improve the customer experience.

The interior design of the hotel is like a work of art.... it is the best hotel in Dubai

The location is also perfect for me, it was close to alot of places I needed to go.

Since it was during Ramadan, the property wasn’t very crowded, which made the stay even more relaxing.

The stay was nice and a beautiful experience, but I feel the price is a bit high.

Inside the rooms, you find old furniture, poor cleaning, and the bathroom accessories have water leaks.

The hotel’s atmosphere is modern yet cozy, with elegant interiors and a relaxing vibe throughout.

We were especially pleased with the beautiful view of the Dubai Creek and the skyline.

I stayed at Al Bandar Rotana for 4 nights, and my experience was mixed.

I will visit the hotel again because it is wonderful, beautiful, and clean 🥰

I would difinately stay again at this hotel, and recommend it to my friends.

We said here for my husband’s 60th Birthday & we were not disappointed.

Fabulous stay at Al Bandar Rotana – Dubai Creek which exceeded all expectations.

All the staff were amazing, the receptionist was a star, and Hanadi..

Overall, it is a very good hotel and I would recommend it.

The location of the hotel is good, close to the Dubai Mall.

Everywhere was spotlessly clean and staff couldn’t do enough for you.

I would book the hotel again and can only recommend it.

My son and I really enjoyed our stay at the hotel.

Very disappointed and would not recommend this experience to anyone.

Definitely not 5 stars or 9/10 as advertised on Booking.com.

The moment you stepped in every single thing is breathtaking from the decor, to the food , housekeeper and most importantly a great shoutout to Mohamed at the reception desk he made my stay very special by taking his time listening ,speaking with us and showing us round the hotel and he is always smiling and happy to help at any given moment

Had a lovely stay here, the all inclusive package is the way to go, it starts from 12 pm till 10 pm, if you want to keep it going till 1am then it cost an extra 20 pounds pp, that was a no brainer if u like a drink lol.

The hotel is great, beautiful spacious rooms with a view of the creek, there's a perfect bathtub, the pool has an amazing view and is open until late at night, which is stunning, and the breakfasts are really suited to the Israeli palate, and really good!

I like to stay in Al Bandar Rotana a lot and I hope I can bring my family to stay at Al Bandar Rotana I will be happy to have my family with me in this hotel specially in winter days in Dubai.

Everything was top-notch cozy atmosphere, very friendly service, excellent breakfast, clean and tidy, a bit of misunderstanding about the checkout time, but the hotel handled it in a super way at no extra cost.

Especially the Egyptian employee in the buffet told me there's no space and if I don't want to wait, I can go get my money back, but his way of dealing with me was as if he didn't care. They should have just told me from the start that it was full instead of making me go up and down.

I appreciated the effectiveness of the breakfast team, although I arrived at the most busy time just 15 min before the end of breakfast time with people queuing up, the waiting was limited and the efforts of the staff extremely professional.

The entire staff is helpful, I arrived early and they didn't delay me, they honored me and let me check in early, and they took care of my needs and gave me a free room upgrade.

I did have a bad experience on my initial breakfast when the host lead us to a table tapped it and just walked away with no idea of the procedure there rudely.

A fruit platter was also sent to my room. The overall service is quick, the cleanliness is excellent, the hotel is elegant and quiet, and the parking is convenient.

Every time my wife asked something to the reception or the managers, they completely ignored her and answered to me instead which shows racist and totally unprofessional behaviour.

From the moment we arrived, the entire team – from reception to concierge, to the restaurant staff – welcomed us with warmth, professionalism, and genuine care.

We would especially like to highlight Mohammed and Najma at the reception and Abid, who works in the lobby – always cheerful, attentive, and warm-hearted.

I focus a lot on the staff here because they are the main reason we returned to this hotel for our holiday this year.

One was asking me to buy from him everytime and the other didnt like the fact that i booked activities to do via expedia.

Thank you to Ram (the cleaner) and Abdulrahman (reception) who checked us in early and made every effort to ensure room was ready.

Every member of staff we encountered — from concierge to reception, housekeeping, and the breakfast team — was friendly, welcoming, and professional.

Staff were very friendly, on my son's birthday they turned up at the room with a cake and gave him a surprise.

Across every area including reception, the pool team and the restaurant staff, the professionalism, friendliness and genuine care shown is exceptional.

The service is always top, but it was even a grade more at Al Bandar Rotana, exceptional kindness of all staff.

The staff were exceptional, always going above and beyond to make sure I felt welcome and well taken care of.

We haven't encountered such attentive staff in a long time; they helped us with everything and we felt very good.

Overall, great hospitality and accommodation , thanks to all the staff who helped us in our visit to dubai

And if you request something from the service, it's not quick, and they might forget due to the crowd.

Unfortunately, they have appointed a manager who does not know how to attract tenants instead of deceiving them.

We found the staff to be unhelpful, rude and it was just a struggle to get anything done.

The staff specially Andrea and Abanoub were welcoming and attentive, and the service was quick and friendly.

This puts customers in a position where they have no choice but to pay the inflated amount.

Customer service in salt and pepper restaurant and willingness to help with booking a tour was great.

Honestly, the service is terrible. You have to argue for everything, even when you are right.

House keeping is the worse I have ever witnessed , they don’t refill shampoo and conditioner, they don’t provide toiletries after the first day , they keep adding towels without removing the dirty ones , they don’t change bed sheets or covers unless you ask them too , they seriously don’t throw left overs or garbage and they don’t touch anything in the room when they clean.

Staff (male) brought things after washing, and since I did not have a deposit considered that OK to stay with me 1 on one in the room, while waiting for the terminal for payment, and then assure that NOW I need to come down and pay for washing, and the terminal they will not bring me, although in room service it is and he confirmed it.

The staff was annoying during checkout; they kept calling and knocking on the door every half hour, even though I hadn't delayed my checkout by much, maybe just an hour. It got to the point where they brought me the hotel manager. Come on, with this approach, you will annoy people, and nobody will want to come back to you.

Because the good and beautiful service, and the hotel is beautiful, and the staff, including the shift manager, Mohamed, who is of Egyptian nationality, and Diaa, who is also of Egyptian nationality, are truly wonderful in their interactions and their service is excellent. We always wish them progress and prosperity.

Because the good and beautiful service, and the hotel is beautiful, and the staff, including the shift manager, Mohamed, who is of Egyptian nationality, and Diaa, who is also of Egyptian nationality, are truly wonderful in their interactions and their service is excellent. We always wish them progress and prosperity.

My room had a terrible musty /cigarette smell, they were helpful about this and moved me me to a new room but the 'city view' I was so looking forward to seeing was basically a bunch of dirty old buildings.

The room was smoky, I could hardly sleep because of the smell, and I didn't want to move at night especially since there was such a smell in the lobby as well.

Not bad,but i wish thwy dont wait for the guests to ask for toothbrush and some other things for hygiene..these things are automatically must be in the room

There is no fridge in the room even though it is a 5-star hotel .. but when we expressed our dissatisfaction, they brought a fridge!

Unfortunately, the hotel needs to make a big effort to allow guests to have a good night's sleep by investing in quality mattresses.

Also i booked greek view room but i given a room in the second floor; so the benefit of the view lost.

The assistant manager changed my room to a bigger room without any additional charge just to make me happy and comfort.

The bed was very bad, not comfortable at all! My back was hurting from it because it was very hard.

Fresh renovations, comfortable bed, night lighting (convenient so as not to wake anyone and not to trip over :)).

We were in an apartment room of the Arjen Hotel, it had all the necessary contents and even more

The room was really nice , clean and cozy and loved the advanced technology In all room facilities.

The only small issue we experienced was a lingering smell of cigarette smoke in the toilet area.

The next day they moved us to a much better one with views and a fruit detail.

Kept us up until 3am, loud music, having other guests over and partying in the rooms.

Before arriving I was worried the room would be too small but I was pleasantly surprised!

In the suite we were in, there were some stains on the living room floor.

Also, the bathroom door wouldn't lock, and the shower in the children's room doesn't work.

I thought there were balconies in some rooms but unfortunately not, that's too bad.

The room is so stylish with modern switch button that is easy to use.

Unfortunately, the quality of the room and the service were far below expectations.

My room upgraded to one bedroom suite for little amount but excellent value.

You can open window to get fresh air (another glass ahead for safety)

Our room had amazing views of the Creek across to the City.

We had a city view room which was spacious and very clean.

Super spacious room with a great view of the creek and downtown.

When I arrived, I had booked a room with two twin beds. They told me they would give me a king room because they were out of the others, and I arrived at check-in time, and they gave me a room with no view at all, a closed window, a gloomy room smaller than expected.

Discomfort on the bed - I informed the management of the necessity for my accommodation to be on the upper floor, away from the noise of children, but they did not fulfill my request - The floor mattress is old and not suitable for a five-star hotel

I stayed at this hotel twice; the first time I stayed there, they upgraded my room free of charge to a full studio, which was really wonderful - there was a good coffee machine, a washing machine, and even a stove top to cook on!

I had a problem with the water in the bathroom where black pieces came out with the water. I requested help from room service, then the manager came and advised me to change rooms, which did not happen, and the room was not changed.

They didn’t restock towels, provided only one guest robe in the cupboards on the first day when they usually come in twos - for both rooms, never gave sufficient water supply and when we asked for things it was done much later.

The location of the hotel and the unavailability of transportation at the hotel, taxi, and when requesting the hotel to provide a taxi, they refuse to do so due to having private cars for the hotel limousine, which are more expensive than a taxi.

Everything was great, one of the best, not the most touristy area, but close to the airport and the attractions like the Frame of Dubai (highly recommended to visit), and Al Seef. Overall, it’s quite quick to reach Downtown by taxi.

Not the most convenient location for beach vacations (it's far to get there), however, this problem can be solved by planning time in advance and using a shuttle, but as I mentioned earlier, we did not use them.

Al Bander Rotana's location in the historic part of Dubai makes your holiday even more interesting, as you're not close to the city itself, but you can still see it from a distance.

I highly recommend a hotel in the middle of the city, close to the tower area and Marina, just 25 minutes to Jumeirah cafes near the hotel.

The location is also excellent, close to a beautiful river, and the view is wonderful — you could even see the Burj Khalifa.

Metro and Deira center within walking distance and the ferries to the old souk and gold and spice souk across the river.

We were given a great view overlooking all the dhows on the creek and the Dubai skyline which I love.

The location is close to the airport, and you can walk to the gold market and the old town.

I thought I’d be able to sleep, but I couldn’t and had to leave much earlier than planned.

Close to the airport, to Deira, and 15-20 minutes by car from the most popular places in Dubai.

The airport is just few km away so it is convienient when you need to fly early.

It is only a few kilometers to the center, which can easily be reached by taxi.

The hotel is very clean and spacious and has so many restaurants and shops near it.

The hotel is very poorly located, far from main attractions and not easy to access.

I recommend it to anyone who is looking to stay around this area in Dubai

It is perfectly located to explore the souks and the creek and for the airport.

Everything was excellent – the room, breakfast, gym, location, and the convenient underground parking.

Perfect location quite and near to airport and just 10 min to dubai mall

The property is sparkling new and the location by Dubai creek is good.

The location was excellent due to the connection to the metro and bus.

It is not in the city center but very close to the train

Comfortable, well-located hotel. Away from the noise and hustle of tourists ❤️

It is near to gold souk and stores for souvenirs items.

It's away from the city's noise but the location is suitable.

A reliable value to discover old Dubai (many things on foot)

The hotel location is close to the city center ♥️.

It takes about 10 minutes to get to the subway.

From here, you can easily reach all the tourist spots.

The hotel is near to airport about 12 mins.

The buffet system is complicated, and the guest has the right to receive a fair price and a discount as they are a guest at the hotel. It is unreasonable to require more than one meal a day to receive a discount on food. Unfortunately, it was tasteless and very salty; most dishes came from Indian cuisine. They must understand that not everyone is accustomed to the amount of spices and salt. Indian food is wonderful, but we are in a Gulf Arab country, and it would have been better to offer more Arab and Gulf dishes.

We ended up with a bag full of stale pastries, a salad with sauce that had no lid on it but it was wrapped in cling film and spilled into the paper bag and we got two to-go cups full of apple juice instead of coffee as requested and confirmed the day before over the phone.

I appreciated the effectiveness of the breakfast team, although I arrived at the most busy time just 15 min before the end of breakfast time with people queuing up, the waiting was limited and the efforts of the staff extremely professional.

If you are paying for all inclusive, it's important to be aware of the limitations on times as alcohol is only served from 12pm and until 10pm, outside of this you will need to pay, but there is a discount.

The breakfast was outstanding (I was expecting the regular scrambled eggs with toasts but we were blown away by the quality and the choices)

There was always a nice little selection of food with self service cans of juice, water, tea and coffee etc.

The 7 points are directly attributed to the breakfast which is varied, with quality products and very good.

It can certainly be organized much better by taking orders and bringing them to the table later!

Probably one of the best breakfast buffets I have ever experienced!! Don't miss out on that.

Room and Breakfast was very good and I enjoyed both during my short stay.

The breakfast meets numerous wishes and can also be enjoyed on the terrace.

Dining was a very good —delicious breakfast options with very good service.

The breakfast buffet was fair, nothing mind blowing but good enough.

However, the breakfast was a bit disappointing; I expected more variety.

Breakfast was expensive and did not have a lot of choices.

The choices of the breakfast were very limited and repetitive.

The breakfast items are repetitive daily and not varied enough.

Breakfast was very rich and the food was good

Some tomato, cucumber, etc. would make it much better.

The breakfast buffet leaves nothing to be desired.

Please change things from time to time ....

Breakfast buffet was brilliant lots a choice!

The breakfast buffet is also very nice.

Breakfast was average and nothing special.

But.... unfortunately it was very monotonous.

A varied and beautiful breakfast

Amazing breakfast on the terrace.

The breakfast buffet was excellent.

The food was outstanding.

The breakfast was delicious.

The hotel, not far from the international airport, offers a thirteenth-floor pool with a truly spectacular panoramic view of the Creek and the Burj Khalifa; the pool is not large but is perfect for splendid and luxurious relaxation after a day spent visiting Dubai City (open until 10:00 PM).

Bar service at the pool is poor, waiters pass by looking down between their legs not noticing who is waving or calling them out, every order takes alot of time to come that is of ourse if they didnt forget you ordered or thought you were served already.

The pool bed situation needs addressing with people placing towels on Loungers at 8am then not returning till 10.30 onwards causing major stress to people waiting hours for a bed when they are taken up with towels and no people 😴

If u are a couple and u leave to go for lunch they will take your towels and give the bed to people waiting, so best to eat up at the pool as you can order food there.

The pool is relatively small and places limited, but here as well, the efforts of the pool staff to accommodate each client with the best spot, close to the pool, with sun, with shadow etc... is just great.

The only down side about this hotel is lack of beds at the pool if you are late or away for the day you have to Wait for a bed not ideal in the heat

The only downside to our stay was that we were unable to get a sunbed, I guess this is the price you pay for staying in a city centre hotel with a small pool.

I entered the swimming pool with my son and after he got ready to enter the pool, the staff at the pool refused him because of the type of shorts he was wearing.

The infinity pool was nice but could have been bigger as we had to wait til the evening to actually make use of it as it was always busy during the day.

I had a little accident at the pool and they offered us a free dinner as I got an injury in the pool as one of the little tiles was missing.

The pool was a bit disappointing, the view was nice but the equipment can be better, pool chairs, sun beds, looked a bit cheap compared to the rest.

We tried several times to get a spot by the pool or on the terrace, but unfortunately, we were not successful; there was always no available space.

We need to come up earlier than normal so we had to skip breakfast to make sure our daughter can stay in the shade all day.

If you arrive later, there is a waiting list policy and the lifeguard will add your name and come get you when one becomes available.

The pool view, although small, offers an amazing view of the Burj Khalifa across the creek, and the sauna facilities were well maintained.

The pool was the right size and had a beautiful view of the city and the Burj Khalifa and the Frame.

The pool and lounge area are a bit small, but there is a constant flow of guests coming and going.

We really enjoyed the view of the city and the Burj Khalifa while swimming in the pool.

One had to reserve a spot with a towel by 8 o'clock...that's unfortunately not my style.

But unfortunately, the pool area is small and very crowded, so I didn't enjoy it.

The pool staff was always very helpful to find a sun bed in the shadow.

Ban smoking by the pool and you'll be the best hotel in Dubai :)

Nice rooftop pool with a spectacular view of Dubai Creek and the skyline.

The pool is a bit small, but you can swim and relax.

The pool has a beautiful view, although it's not very large.

Unfortunately didn't get enough time to go at the swiming pool.

...about my partner’s access to the room, pool, and lounge.

Pools a little small but it’s absolutely fit for purpose

Watching the sun go down from here was stunning.

Stunning view (below is a photo from the pool).

I especially enjoyed the lunches at the main restaurant (Salt&pepper) at a very reasonable price for Dubai, I also recommend the bar-restaurant Morgan’s in the hotel - good food, drinks, and shisha, everything was at a high level and had a pleasant atmosphere with good music.

An hour wait for check-in; we arrived around 3 PM, check-in starts at 2 PM, and we only got our room after waiting an hour around 4 PM, even though we had the option for early check-in included in the price.

On the 18th floor, Club Rotana Lounge, for an additional fee from 3:00 PM to 5:00 PM and from 6:00 PM to 8:00 PM, you can snack on delicious appetizers (you can easily be full) and drink non-alcoholic and alcoholic beverages.

The option to choose from various restaurants for meals; the best one was Morgens Gastropub, where with the All-Inclusive package, food from a special menu was 'free' plus we always had a 50% discount from the regular menu.

The all inclusive package ment we needed to eat dinner in Morgan’s which is a pub, the food was amazing but as a Muslim I don’t think it’s appropriate that we have to eat in a pub.

I did not like Morgans, too much smoke smell seeping into the non smoking part of the restaurant which is why we did not dine there and ended up eating all meals at Salt & Pepper.

The Salt&Pepper restaurant wasn't very good for meals (especially lunches and dinners from the buffet were not great), so we went to Morgen's Gastropub and once to Gusto Italy.

One of my favourite places to always visit in the hotel is the Morgan's Gastro Pub which is on the ground floor of the hotel.

And simple things like cooking the sausages for longer to give them more colour, or better bacon, would make such a difference.

Drinks were priced mid range for Dubai and there was also happy hours at some of the restaurants and bars.

However, the selection was sufficient, except for mixed drinks, which only offered a few options in the all-inclusive package.

Good value lunch buffet and excellent Italian restaurant on the roof with a stunning view of Dubai creek.

The food was delicious and beautifully presented, and the atmosphere made the evening even more enjoyable.

Moreover, what is called lunch consisted of tea time and canapés, it was a disappointment.

Gusto and Morgan a la carte for dinner all delicious with great choice and service.

Firstly, they do not take children and this was not mentioned to us beforehand.

The food was amazing! Everything was fresh and prepared with a lot of love.

The atmosphere was calm and comfortable, making it an enjoyable dining experience overall.

This is very misleading as last time I went it definitely was included??

They were not even willing to send the meal to the rooms..

And the good food at Salt and Pepper with a huge selection.

Modern gym and excellent service in the gastro pub and Italian restaurant.

As well as lounge and restaurant at the top of the building.

We dined at Gustos during our stay and were incredibly impressed.

Great restaurant on 18th floor with beautiful views over Dubai skyline.

The Italian rooftop restaurant was also unreal with gorgeous views.

From the restaurant over the skyline of Dubai is priceless.

Choice of two restaurants along with the hotel buffet

Italian restaurant within the hotel delicious I recommend

The food was amazing with plenty different options

The main entrance of the hotel does not work and opening the door manually is tiring and exhausting, despite there being a designated staff member for this purpose; we hope to repair the door and make it operate automatically.

Pool is small but you know that before booking like we did, we don't use it everyday so on the odd days we did we got a bed straight away but this was before 9.15 AM.

I brought nuts and juice with me, and the pool staff said it was prohibited in an inappropriate manner in front of others, even though it wasn't written that this was not allowed.

I also noticed they were managing people trying to reserve beds and then leave quite good by asking people to be no more than 15 minutes if they needed to leave them.

The lift seemed to be only for certain floors I was on floor 17 and could only use a certain elevator I found but maybe I was doing it incorrectly

There is a Starbucks coffee shop in the lobby and an Italian restaurant on the 13th floor, and there is Arabic coffee at the waiting chairs in the lobby.

The housekeeping experience was another horrible experience as I catch them using a towel cleaning inside the toilet seat and using the same towel for the seat as well.

The food was stale and unappetizing, clearly not freshly prepared, and the drinks were poor quality, with cocktails made from premixes and served in old, stained plastic glasses.

The cleaning and the very high laundry price are not well thought out and are exaggerated, as ironing 2 men's shirts costs 100 dirhams, which is very expensive

When I first walked into the hotel lobby, I immediately noticed that the furniture, sofas, and rugs looked a bit dirty and worn.

They provided good complementary buses for 2 famous malls and a beach which was great and would save you some money.

The drainage in the sink is very bad; it was filling up and could only be used after waiting.

The reception area was dull and unwelcoming, and the Deck Pool Lounge was overcrowded, dirty, and outdated.

The laundry service is bad, especially for washing and ironing the ghutrah, it is very bad

There are parking spots and a beautiful pool; this hotel is suitable for all categories.

This is also in the outdoor area with a fantastic view of the city.

Which means you are wasting a lot water before the warm water comes.

The hotel and all the facilities and rooms are completely clean and amazing.

Small defects, like forgetting to throw out the trash, something not put, etc.

The bathroom, the hothouse hotel, the restaurants, the breakfast, the staff super helpful.

I had lounge access with snacks, warm dishes, and all drinks included.

Free Lounge facility and high tea were really worth the money.

They put on hold a night deposit on my credit card.

Also, the cleanliness of the facilities and rooms was great.

Every other part of the hotel was very clean.

The hotel was always clean and maintained very well.

Room service and cleanliness were at very high levels!

The bathroom facilities and the bathtub are nice.

The place was more beautiful than the pictures

The children's game room is very small

I wish the hotel would include an option for morning check-in, even for a nominal fee, for those who want to come to Dubai by car, so a morning check-in option, for example at 6 AM, would be suitable for taking a rest and making the most of the day they arrive in Dubai.

Another thing I didn't like was that I was informed to check out at 12, and I requested to check out at 2 to sleep because I returned from some work at 12:30. However, I was called twice on the room phone, and on the third time, the staff knocked on the door.

On Booking.com it says early check-in starts at 9 AM, and based on that I booked. Unfortunately, you find out from the reception staff that there are no vacant rooms, and it depends on availability, which can be a problem especially if you come from a trip

My check-in time was delayed even though I had booked in advance and paid the full amount, and I did not enter the same room that I had booked; however, I was moved to another room on the second day and compensated with a breakfast.

They took an amount from me before I arrived and charged it to my card - and when we arrived they said to pay the full amount in cash and the previous amount would be refunded but they did not refund it!!!

For check-out, I asked the staff to get a late check-out until 2 o'clock, and they said okay, but I was surprised at 12 o'clock on the day of check-out when the receptionist called me and said I had to leave now

An hour wait for check-in; we arrived around 3 PM, check-in starts at 2 PM, and we only got our room after waiting an hour around 4 PM, even though we had the option for early check-in included in the price.

If something to change, then CALL! directly! in the object (from another country of course this is the most convenient option of communication) if you need a cab - then write to the mail and only 24 hours in advance.

We checked into the hotel a bit early; we had made a reservation for a standard room, but they informed us that there was no availability in a standard room until 2:00 PM when check-in time is.

We wanted to pay the early check-in fee and keep our room the same; at first, they agreed, but then they tried to sell us a different room again, so we accepted since we were tired.

Upon check-in at 1:55 PM, we were asked to wait for 30 minutes for a room check, which was very long. After our inquiry as to why, they offered an upgrade, and we liked that.

Also, it's weird to me that hotels still don't accept UAE Pass when it's universally used across the country - you need a physical ID to be able to check into the hotel.

The delay in check in… had to wait a couple hours until I got my room ready… and it wasn’t decorated as I asked it to be for my anniversary.

We read reviews that some people had issues with the deposit and its return. They did not charge us a deposit (possibly because a card was linked through booking).

We left another hotel to come here as the other hotel didn’t know when a room would become available although we paid for early check in.

We would have appreciated a bit more flexibility from the management as our inbound flight got delayed and we ended up skipping the first night.

I had contacted the hotel before my arrival, so they were informed that I wanted to stay in one room for the entire stay.

At check-in, we had to ask for the things we paid for, as they were completely oblivious to what or how this works.

To apologize for the late check-in, we were upgraded to an amazing apartment with a view of the Burj Khalifa and the creek.

Additionally, there was an error with the check out date, instead of extending with the same rate, i was charged double the amount.

In addition, the offers actually do not exist; the receptionist informed us that the offer for early check-in is not necessarily inclusive.

Luckily, I happened to have some left at least in USD, but this could have easily turned into a stressful situation.

The hotel sold us an "early check-in" at 9am but did not allow us to actually check in early.

After waiting for hours, we were informed that there were no available rooms because all rooms were gone.

The hotel were very accommodating as our flight arrived early morning and we couldn't check-in until 14:00.

Would have been helpful if these options if available to upgrade were explained when checking in.

Next day I checked out and went to a different 5 star hotel in Dubai only.

The hotel let us check in early with an upgrade so we could rest

The hotel was generous enough to waive the early check-in fee for us.

I had already indicated during the booking that we would be there earlier.

...our driver and guide, Mr. Kundal, was exceptionally respectful, friendly, and informative. He picked us up from the hotel, clearly explained the day’s activities, and even helped us capture some great photos.

The metro is a bit far, 15 minutes by walk so it's hard to visit another places in the city, it's can be with taxi or rental car

We always used Uber, so we didn't care about the distance to the metro, but just a little reminder for those who want to use it :)

I like the fact that when we did need to get a taxi the hotel arranged a hotel taxi instead sort of matching taxi prices.

They informed us it wasn't available for the return, and when we arrived, they said we had to inform them two days in advance.

It only goes once a day, which makes it difficult because staying at the beach for 5 hours is too long for many guests.

At the end they tried to make it up for me by an airport shuttle which was only 10 min away from the hotel..

I also didn’t like it was impossible to call a taxi directly through hotel, the concierge suggested me to download an app.

The hotel does have a free shuttle once each day to the Mall of the Emirates, the Dubai Mall? and Kite beach.

The complimentary shuttle bus to Dubai Mall, Kite beach and the Emirates Mall was a great way to get around Dubai, too.

Not very well connected to public transport, I did use the Metro however it was a 20 minute walk to the hotel.

A little far from the metro station - perhaps a dedicated shuttle service would be beneficial if demand is there

They told us there was free transportation from the airport to the hotel, and they didn't even provide that.

The Abra Station is located very close to the hotel, making it convenient for short trips across the creek.

A little far from means of transport and we ended up traveling around by taxi, which wasn’t really cheap.

We were able to walk to union metro station and get the train to the Dubai mall instead.

We also booked our Desert Safari through the hotel, and it turned out to be a wonderful experience.

There are shuttles to Dubai Mall, Mall of the Emirates, and some beach (but we didn't use them).

Besides Dubai Mall, guests can also go to La Mer Beach and Emirate Mall with the free shuttle.

For work at 5:30 AM the next day the reception would not pre-order a taxi for me

The shuttle transfer to the airport is not included, although it says so in the description.

Only the route from Dubai center to the hotel during the evening has heavy traffic.

Only after our trip did other tourists point out this free service to us.

The only improvement for us would be offering more timings of the shuttle.

There is a free shuttle to significant attractions and to the beach.

The free bus to the Dubai Mall was a welcome bonus.

But it doesn't matter you can take the taxi so easily.

The hotel was near the airport, but not near attractions.

Only about 10 minutes by taxi to the airport

Recommended if you have a car

We liked the gym but it did need 1 few more equipments but the gym was the best pet of the stay.

The gym is definitely worth mentioning—well-equipped for all your workout needs and offering a breathtaking view that made exercising even more enjoyable.

From the pool, to the gym and even for the Gusto dinner overlooking a very scenic view of the city scrapes.

I specifically appreciated the hotel gym thats pretty well equiped if you're a gym bro or girlie you're sorted.

The gym was mostly occupied by arrogant men taking selfies and videos of their unimpressive feats 😂

The gym is amazing, with clean towels, free water, new equipment, and continuous disinfection throughout the hotel.

Everything was excellent – the room, breakfast, gym, location, and the convenient underground parking.

Beautifully furnished fitness room with machines and free weights, 3 running and rowing machines.

In the fitness area, I suggest being curious about who is training there.

Very nice gym with Technogym equipment that I used almost every day

While there is a huge gym next door that is very underused...

Modern gym and excellent service in the gastro pub and Italian restaurant.

So was the room and pool, gym, actually everything about this hotel!

The gym is excellent, with good equipment, clean and spacious.

The gym, swimming pool and bar service was top notch

The equipment in the fitness room was all brand new.

With top facilities like a swimming pool and gym.

The Johor football club, dictated the gym to chat!

Also the gym with Technogym devices is very good.

The cleanliness of the gym was highly impressive.

Modern gym (I wish it stayed open 24/7)

The gym also needs some motivational 🎶 Music

Gym is functional and had everything needed.

More variety is required for the gym.

Love the pool and gym area.

The location was not comforting.

The gym was good too.

Nice gym and pool

Great gym

Gym

Late at night, there was no valet staff available, so we had to go all the way down to the parking area and park the car ourselves, even though we paid for valet service.

Valet service is available only during specific hours, and it is stopped at a certain time, which may cause some inconvenience to guests

The parking spaces behind the building are somewhat narrow; you need to be cautious when entering and exiting.

Everything was excellent – the room, breakfast, gym, location, and the convenient underground parking.

Parking your car was a bit of a hassle sometimes but nothing major

The relaxing ambiance and smooth valet parking made the experience even better.

The valley parking was available 24/7 and no much time to wait.

The underground parking with not clean and is not well ventilated

We didn't have to wait long for the car as well.

We paid for a service that was simply not provided.

Especially the guys at the valet parking.

Plenty of parking have also valet parking.

And the free parking if a plus.

There is no parking service at night.

Good property with nice breakfast and parking.

The valet parking service was unacceptable.

There is free valet parking service.

There is parking for the car.

The parking was more than wonderful.

There is free valet parking service.

Parking is available and spacious

The vallet parking was free.

Parking for guests is free.

And providing parking spaces

Car valet service

Valet parking

That I had to leave also I didn’t have time to book in a massage staff there looked lovely aswell as that is where you pick up your pool towels.

Tini from the Rotana suna is the best massuer I have ever come across. She has gental hands that relaxed me so much that went to sleep.

I wanted to use the Spa but the room was not aired frequently so that made me change my mind otherwise it was very neat.

Spa was 15 min free but there was no slots available need to book a day before

The SPA is separated for men and women, so you can't relax together in the wellness area.

Also the complementary 15 minute massage was done by two ladies.. both were great.

Massages way too expensive at the spa, steam and sauna average.

If you get a chance try the Thai massage it’s amazing.

Dry and wet sauna with showers and swim trunk centrifuge😁

And even the club and spa services were great.

Spa facilities really convenient for the traveller.

I really enjoyed the spa as well.

The SPA was a bit expensive

I liked the massage service.

The massages are perfect.

Sauna and hammam available

Wonderful spa