Atlantis, The Palm Reviews: Everything Guests Say

I have been trying to book this hotel for more than 5 years in new years to experience the fireworks show and the whole new year vibe , but it was always fully booked and the spur of a moment I decided to switch to booking in the summer with the kids and all I can say it was one memorable experience that I might never forget thank you Atlantis

When we were there, it was still not 'peak season' (which starts at the end of October), so the hotel and the water park were normally booked but not overcrowded yet. It could be that it gets a bit crowded and hectic during peak season - but we cannot conclusively judge that

It was my daughter's birthday and she had a surprise cake in the room, another surprise cake at the restaurant, and a gift at the Kidz Club from Ayoub who is a sweetheart… in short, everything was perfect, my daughter will not forget her 10th birthday

An amazing hotel with so many choices on what do fill your day with - we loved the waterpark especially being able to gain entry early ahead of the crowds - although visiting in late Jan meant not many children around anyway.

The prices are extreme and very expensive, it's unreasonable that guests staying at the hotel pay 35 shekels for a bottle of cold water in 40-degree heat at the water park, and there is no cold water fountain to refill.

The architecture of the hotel, the decor, the pleasant smell of cinnamon that wafts throughout the hotel, the room with a breathtaking view of Palm Jumeirah (especially at night), the water park, the Lost Chambers, the various activities.

From the moment you drive down the main road and it appears infront of your eyes, to walking through to the grand foyer, where you are greeted with impressive grand architecture and an incredible glass sculpture.

I think a stay of 3 or 4 nights is enough for a vacation at this hotel; to use all the facilities, slides, and attractions of the water park, you need at least 3 days.

I was fortunate to book as an Imperial guest which meant I had a dedicated booking in lounge, an exclusive breakfast and afternoon tea and early evening happy hour lounge with extensive snacks/light meals.

Amazing week stay at the Atlantis with our 2 kids age 16 and 14 as part of a 2 week holiday to Dubai to celebrate our 50th birthdays and 20 year wedding anniversary.

We travelled as a family of ten across three generations, staying in three rooms, and not for a single moment did anyone feel overlooked or anything less than completely taken care of.

A wonderful hotel, the atmosphere is lively and has spirit for families, the shuttle service to Atlantis Royal is great, the water park and beach and the activity schedule are very beautiful.

I have been fortunate enough to stay in wonderful resorts and hotels around the world over my years of travel, but the Atlantis Palm just takes luxury to a new level.

It's quite misleading that they claim to include some high-end restaurants in the half-board package but actually there are quite pricey extra charges you'll have to pay to access those restaurants.

With COVID, almost all hotels have optimized their offerings. We have been to almost all hotels. The higher level will only be at Four Seasons, Jumeirah, and those similar to them.

We had such a great time with the outdoor activities team my kids are so happy and excited with the football game was full of energy, fun, and team spirit.

Everything.. the resort the staff .. the facilities.. amazing place to visit.. this is my 5th visit and still amazed with my experience... everything you need in just one place.

Overall, the impressions were good, but I would like (if they are reading us) for the beach to be cleaned more often, especially in the water up to the knees.

From the moment you arrive, the sheer beauty of the property takes your breath away—the views of the Palm, the shimmering waters, and the iconic design make it unforgettable.

Compared to other five star hotels in Dubai, all the above topics came as a surprise to us, as we were used to a very high standard in Dubai.

We have been coming here for 5 years and have always enjoyed it very much, especially the high standard and the service, unfortunately it was different in 2025.

Great hotel, the vibes were amazing, the shuttle service to Atlantis the Royal was amazing. The water park, the beach, and the activity schedule were all very nice.

The hotel is huge and luxurious, however it is crowded with lots of tourists especially people not necessarily staying at the hotel so it is a little overwhelming.

Amazing, in 3 nights we didn't only manage to experience all the wonderful things the place has to offer, but we simply didn't get to visit every corner.

We had a good time but overall left feeling it cost too much for what we got and that we will look now to stay at other.

I liked everything, it was one of the best hotels I stayed at, the food, the staff, the cleanliness, everything was perfect. I had a beautiful vacation 😎 thanks to the hotel which was very organized. The service throughout the hotel is top quality, a solid 10. My kids were so happy, the kids club where they take care of the children was perfect. It was one of my best vacations with my family, we really enjoyed it a lot! Thank you very much, I totally recommend the hotel for families, it's perfect. The buffet is one of my favorites in the world. Everything was great, honestly, I will return with my family. Thank you for everything.

This is our 5th time here in 11 years and it never disappoints, we just love this hotel, the waterpark, restaurants, the aquarium and all the staff.. it has suited all of our family as they have grown from 18 months old when we first brought our daughter who is now 12 and even when we came with our 2 sons who were 6 months and 20 months at the time and who are now 7 and 8 it caters for us all…

No need to leave the hotel, we were at the water park every day, which was not crowded and pleasant, an amount of food that you could go crazy over, staff who constantly want to please the guests, cleanliness above and beyond, the location is far from the city center but really there's no reason to leave the hotel (the malls are just big and expensive and to see snow it's better to travel to another media and see real snow).

It is truly a remarkable hotel but there are too many people for my taste - And I find it unfortunate that there is no small advantage in having a room in the hotel - everything is charged, minibar, cookies... - While on half-board, you have to be careful as there are things in the restaurants that are not included - I paid an extra charge to have a view of the Palm and I was on the side

Everything in the property is nice from the reception, the concierge service is perfect, there are plenty of restaurants to choose from, there are also clothing shops so you don't need to step out of the hotel for shopping, the aquarium is massive, the beach and slides are massive, it is a family friendly resort kids have a lot of activities to do, the imperial lounge is to die for....loved everything about the property

Second Exiting the water park, one of the staff who was disrespectful to me, i was actually going to the beach, so he was telling me put your t shirt before exiting which i dont have any problem, then i asked him where is the way to go to the beach, he didn’t even look at me or answer me, after i start raising my voice he was answering you have to wait im thinking where is the way to go to the beach, for a guy who spent 10 years in UAE he should know the culture of GCC, second a guy who worked at the hotel for 2.5 years and dont know the beach way!!! Are you serious

I would like to mention the excellent service provided by: - Jeshan from kirgistan at checkin - Ram at breakfast - Photographer Jahad from the Philippines - Sam and all the amazing, amazing, amazing crew from the morning of the 30th of January at the babies slide area (the blase slide area). - And finally Pablo from the bell services on the 31st of January.

And NOT 1/2 hour BEFORE! closing time he should NOT take my towel away from UNDER my private!! bag and he is definitely NOT allowed to slide my shoes (infront of my eyes!) by the side with his feet and even additionally WITH the tube! on top of my shoes and so scratching them!

And when I complained to their manager, at least to go there and investigate my complaint and make sure no one should got hurt again, simply he was defending them and informing that injury could happen any time any place regardless staff unawareness / not implemented of safety regulation.

Regarding the security deposit, they took the amount as a reservation, and the staff told me that upon checkout, the reservation would be released and the amount would be refunded. Unfortunately, the amount has not been refunded yet, and it has been more than 5 days.

On the last day I noticed that money was stolen from our wallets - 100 lei from the child's wallet and 1000 euros from the husband's wallet, the wallets were only in the room, at the hotel I paid only with the card.

They tried to charge us for things we didn't order and only after a dispute that proved it wasn't us did they cancel the charge, they put us in a very unpleasant situation and left a bad feeling after the vacation

We were impressed by the hospitality, the welcomes, the food, and all the buffet restaurants, and the Ayyamna restaurant as well, where we had dinner last Saturday, with the concern shown to us by the manager Fakhri and the staff.

Staff broke the handle on my case and also lost my neck pillow - 4 staff were involved looking for it and none returned which contributed to them never organising a taxi suitable for my family and our cases.

The people at the booking desk for tours/museums, as well as the rental car desk, were very kind, but unfortunately there is only one person for each type of activity, a bit few for such a large hotel.

There is no respect for Indians on this, mostly people from English country come, they spend more, that's why they are given priority everywhere, whether it is checkin counter or water park, everywhere us push down why

This year in particular I would like to thank palash who has been looking after us and our room, he is kind and polite, always has a smiling face and has made us feel so welcome.

We went to the reception and they told us, 'We won't let you through without passports.' We said okay, here’s a photo. They said you won't pass without the original, any requests or persuasion were useless.

While I was waiting in line to check out, a friendly staff member approached me and offered to help me check out at a different desk, so I could sit comfortably and get it done.

Special kudos go to David - our guide through the fish hospital. He is so passionate about what he does and tells, we just didn't want to leave begind the scenes. David, you rock!

Special thanks to Bibek Basnet at front desk, Vikram Thakur, Joseryn / Johnryn of security, Srikanth, Shiva and Balram of housekeeping, Raj and Hoodi at Saffron for making our stay exceptional and memorable.

On our last day at the hotel, we were served by one very friendly man by the name of Madu Sowetha, who gave us great service and we had the friendliest of conversations.

Service was better previous years than now, had to wait 40 minutes to get my luggage to the room, had to wait another 52 minutes to get the bell boy to my room.

The only aspect that felt a bit less relaxing was the larger number of guests during the summer school holidays, which sometimes led to queues and a bit more noise at breakfast

The staff were so welcoming and warm towards my 9 month old baby as she was throwing yogurt and broccoli on the floor, so accepting and really made me feel at ease

Every time we have stayed here, we have had the most amazing service from every member of staff and the attention to detail from them is a credit to them all.

I didn’t like the way one of the girls at the bar in the pool area ran after me to see if I had paid my bill for food and drinks.

The feeling is that even though there are many employees, each very polite, the size of the hotel and the number of guests is too much for the management to manage

The chef at the buffet restaurant (saffron) comes out to your table and cooks whatever my son asked for and always with lots of options so not spoilt for choice.

The gentleman from housekeeping who looked after us went above and beyond to ensure our room was clean, small touches like bookmarks for our kids really added a special touch.

The service is not like before. First of all, we had booked a room facing the beach and had noted that we have a child and are coming for a birthday, but when we arrived, none of this was done, and the room was in front of the hotel entrance, not the pool or the beach. They also didn't provide us with a child's bed. The cleaning has become subpar, just barely acceptable, and the food quality has also declined. The food prices are now outrageous, six times higher. In general, to get what you deserve, you have to speak to the entire management so that they understand. I booked a massage, and since my son was sick, I didn't go, and they called me saying it would be charged to me because I didn't come!! What kind of attitude is this? It made me feel like I’m in a two-star hotel; it's shameful! They say they informed you, but in reality, no one contacted me. After we spoke to management and I went down to them, they said okay! Also, I didn't like the spa staff; they are not as professional in massage as before. Unfortunately, the services were not at the required level.

After the rudeness and lack of manners of the staff member who called at the time of departure, I will not return to this hotel. It was the worst thing I have ever seen. He spoke with such arrogance and treated me rudely, ordering me to leave the hotel immediately. If it weren't for the management's indifference to the concerns of their guests, this staff member would not have spoken in such a way to the hotel's customers or guests. It was the worst hotel I have ever visited.

I feel that the hotel has a certain degree of racial discrimination; it's just a personal feeling. Based on my observation of the guests staying here, unless there are special requests, basically customers from India, Pakistan, and Africa are placed on lower floors, while people of Asian descent are placed slightly higher up, and Caucasians tend to stay on higher floors. Furthermore, for several consecutive days at breakfast, the waiter seated us in the very back of the dining area, along with other guests.

My only bad encounter was the lifeguard at the beach, ok I got there at 18h23, I understand that they close at 18h30, I did not appreciate his approach , walked up to me and said "FINISHED", considering the establishments reputation, I thing they must work on the people skills (Approach to customers)...FOOD FOR THOUGHT ...he could have told me, Sir, we close in 7 minutes , can you please be out the water by then....i think that would avoid me writing this message.....

In my view, this is an exceptional hotel that operates like a well-oiled machine with an outstanding level of communication among all hotel staff, from housekeeping to senior management; everyone shows care and a uniform level of service starting with the smile that greets you at every corner from every employee, as if they are the owner of the hotel, with a strong desire to provide you with service and solutions to any question or problem; everyone is always polite!

They use different brands of shampoo, conditioner and washing gel depending on how high the level of your room is ( e.g. on a higher level room I saw Aqua di Parma and on a lower level room I saw Atlantis brand) - no idea why because the price of the room is the same.

The advantages that comes with suites are so worth it, especially the imperial club breakfast (or complimentary in room) where you can avoid the crazy morning line up at Saffron + the FastTrack waterpark tickets were a real lifesaver on a busy Eid weekend with 3 kids.

I have then try to see what possible could that have been and there was a needle stuck to the carpet?! I don’t understand how is this possible in 5* hotel and for the price you pay you expect everything to be perfect.

I travelled with my children (underage) and requested that there room was a next door to mine and payed for seaview and was put in rooms that were distant from each other and was miss treated when I complained.

Not the properties fault but stayed in the suite and when you went onto the balcony on a night you could smell weed from another room which meant not going out onto the balcony as much.

We had the Ocean King Room which was sumptuous and the little details like housekeeping fixing up our messy cables with cable ties, providing a mouse pad, when they saw my laptop on the desk, etc.

The room design flow is unreasonable, with an empty rack placed at the entrance bar taking up a lot of space, while other items are cramped together, and there are too few power outlets

The only thing I could say that wasn’t up to the standard of the rest of the hotel was the shower. It wasn’t very powerful & didn’t rinse my thick hair very easily

We loved the little surprises when we returned to our room, the little fish on our phone cables, but especially the towel animals that brought a lot of joy to our son.

But every time we tried to get in just for a little snack, etc. there was a long line so we could not even use it even once during our stay.

Lack of proper room insulation, very noisy, woke up in the early mornings when doors in the next rooms opened and closed, it sounded like my door was being opened

The room is great; not as grand as one would expect from a $800 a night room but then again, The Atlantis is not your typical $800 a night resort.

A high-end equipped room (iron, electric kettle, coffee machine, wine glasses, coffee cups, cold drink cups, ice container, wine bottle opener, bathrobes, slippers, plenty of towels, all shower accessories)

Upon check-in, there was a hint at an unofficial extra payment to get a good room, but instead, we were placed in a disabled room on the 2nd floor.

And I would like to give a special shout out to the lovely man Tej who cleaned our room and always made sure we had everything we needed,

The best part was the view from my room, the bathtub faced the window and from there you could see the Burj Khalifa and the Burj Al Arab.

The rooms are noisy, you can hear all the noise from the corridor and neighboring rooms - plus the hotel was renovating another room in the morning.

Room was big with 2 king beds & ocean view, this was for my anniversary & with big thank they provide flowers & chocolate in my room.

I was impressed by the attention to detail and the little touches that made my stay special, such as the complimentary [tea/coffee/water] and the turndown service.

Wish we could have chose our view, we still had an amazing sea view but wish we were told we could upgrade to the palm view.

At 1:48 AM in the middle of the night, our air conditioner malfunctioned, forcing us to pack all our belongings and relocate with young children.

We had to keep going back and forth from our room to a temporary room that was being allocated to the guests affected to use.

Room 7412 is wonderful and the view from the balcony is panoramic overlooking the pool, palm trees, the Marina skyscrapers, and the Burj Al Arab.

We had a view from our balcony of the aquarium and the pool; in the evening we watched the fish and admired the beauty!

We truly amazed and honored to be recognized "special" after a surprise of room being beautifully decorated with roses upon our wedding anniversary day.

The reception ceiling and when requesting to change the room, unfortunately, on the first day, we kept calling you, and on the second day, they told us they would change it, but there’s no room available on a higher floor, and they don’t promise that you will be close to each other, which feels like they are making it difficult in a respectful way.

We booked a room with an ocean view, the photos of the balcony do not match reality, you cannot go out because it is too small (less than 1 meter deep), the room was changed on the second day because there was no availability before (I had to see 4 people before getting a room with a real balcony).

I requested them through Booking when making my reservation to prepare the room for our wedding anniversary, but nothing was arranged even though they contacted me saying they would make it a wonderful setup and that it would be an unforgettable night. Here came the shock – the room was plain, no decorations or anything.

The room itself is kind of outdated it needs a little of maintenance for example the shower head broke as soon as we touched it and the toilet flush is weak but otherwise the room is very clean and spacious with 2 massive separate beds and an amazing balcony with the ocean view

Your hotel has told me that my room needs to be upgraded to get a connecting room at the beginning. and I have already agreed. however, when I arrived at your hotel, your hotel told me that I could not get a connecting room even after being upgraded to a queen palm room.

Multiple family activities daily morning aerobics for all family, children's club where kids are well taken care of and trained by experts.. the waterpark my my my myyyy, the lost chamber aquarium beautiful water life.. everything you need is hear in the resort from night life to family time..all kind of fun.

Next is the room. The room was large with 2 separate beds for a couple, a balcony with a seating area, a bathtub, a shower, everything clean and tidy, with slippers, bathrobes, and the scent of the soap is divine, the smell is just addictive.

I was keen to use facilities such as a sauna, hot tub or steam room, but I was sad to hear that none of these are included and there is an additional (and extortionate!) charge to use them.

A tiny improvement could be made to the baggage service so that we don't have to drag it through the long hallways of the floors... the carpet is so soft and thick that the suitcases don't move!

The imperial club is a must and great value not only do you get afternoon tea for free you get happy hour of whatever drink you want for free between 5 to 7 daily!

An incredible experience for children, swimming with dolphins is amazing, the aquarium is available, the shops are among the best in the hotel, delicious cocktails, very tasty food, in short, a high level.

Lot of outside visitors, which makes all staff ask you wherever you go "are you staying at the hotel", uncomfortable atmosphere, there is no proper separation between hotel facilities and visitor's attractions.

They were renovating the outdoor pool, pathways, dust and especially noise, the entire central section / pool and sun loungers and mainly the central part of the beach was closed.

The water pressure in the shower was weak — I’m not sure if it’s because we were on the 21st floor, but it should be checked by the property.

It is appreciated how the cleaners come atleast twice or 3x a day and the cute little touches they do was always noticed (such as cute little cable ties).

You get free access to waterpark and aquarium if you check in, which is worth around 325 Dirhims per person if you are not staying at the hotel

Half the restaurants were closed, the klds pool was closed, half the water park was closed and the level of cleanliness wasn't what it used to be.

The only thing I really missed was information about the facilities for children - no one told me about it even though I asked a few employees.

It has everything from a water park to restaurants, video games, bowling, pools, and a private beach; there is simply no reason to leave the hotel.

There is no reason to leave the hotel. Shopping, restaurants, bars, huge swimming pool and the largest water park in the world attached to the hotel.

The facilities are truly world-class — from Michelin-starred restaurants and the best water park I’ve experienced, to a fully equipped modern gym and breathtaking pools.

It makes no sense how you don’t have dedicated stations for pick up and drop off with security or staff ushering and organizing people accordingly.

Luxury in every aspect. From facilities, to food and architecture, to little surprises left behind by Walied, our Guest Room Valet, all is spectacular.

I think the Club Lounge is slowly turning into an area akin to an all inclusive holiday with kids running about the place unsupervised.

We could only enter it for a few minutes, so why not have it open until 8 PM like the Wild Wadi park?

Excellent hotel and facilities, I really appreciated the care with which Housekeeping looked after your room and cleaned it up twice a day.

Everywhere! Letting your kids go and have fun, while you enjoy some peace of mind knowing that they are 100% safe... is priceless.

Even though the property is so large, unfortunately there is no small Adults Only area by either the pool or the beach.

The selection at the hotel is huge, incredibly many restaurants and shops, the hotel is so large, almost like its own village.

Loved all the services that were offered - private beach, pool area, waterpark, aquarium, Imperial club lounge with afternoon tea and cocktails.

At the aquadventuere my kids lost for 6 hours and I inform all the security to find them but they didn't find them when my kids were trying to find the hotel and they found it the security told them you can not enter to hotel and you are not wearing t-shirts ! And my kids tried to explain to them they get lost and there items inside the aquadventuere finally they gave them towels to enter and told them to go directly to their room ! My kids they are not good with English language they found difficulty to explain to them . And finally they knew their names !

Let's continue with the size of the hotel and its facilities. The hotel is designed in a nautical style, everything is so beautiful, so clean, they clean every inch of the hotel throughout the day, there isn't a speck of dust no matter where you look. Everything is really suitable for children. In the hotel, there is an aquarium that you can see on the way to the elevator and free entry to it inside.

The water park is amazing, clean and huge..both in the hotel and the water park I never saw a speck of dirt on the ground, the restrooms are always clean, strict regarding safety on the slides (you are weighed and measured, if together you do not weigh enough, you will be denied entry), strict but fair and this gives a very safe feeling in the water park...

Let's move on to the pool, which is just right for kids, not too deep, so the girls could swim alone while we relaxed. Inside the pool, there is basketball and volleyball, plenty of seating areas, what service! You just approach the bed and they come to put a pillow for you, distributing free popsicles, passing around sunscreen and tanning oil every few hours for free.

There are no organized activities for children/teenagers at the hotel and its facilities after 6:00 PM - apart from meals at the hotel restaurants, an adult bar, luxury shops, and the aquarium - after one evening/night where it is possible to experience all of the above, it requires leaving the hotel to other sites to occupy the children, and also the adults.

We chose half board, in this we could choose breakfast from 2 restaurants every day, we could have breakfast in either because the 2 restaurants are located at both ends of the large hotel, I suppose that is why there is the opportunity to have breakfast in 2 places, so we don’t have to walk too much.

My only real problem was the morning buffet if you have a severe nuts allergy don’t bother paying for the breakfast as almost everything contained traces of nuts which made the breakfast experience not so great for my partner.

The breakfast is perhaps the best we have had in a hotel, a huge selection, allergies are taken care of, there are no long waits for a table and everyone is very, very friendly.

I assume that if the hotel offered (similar to airlines) an alternative of kosher or vegan food, it would have turned a very good experience into an excellent and outstanding one.

We ended up paying for 1 day of breakfast that we didnt use due to early check-out to catch a plane but that was my own fault as well.

Also breakfast queuing was not supposed to be like this they should be able to receive the high number of people based on the rooms in the hotel

The freedom to book breakfast for the family according to desired days (not necessarily booking for all days for breakfast and thus paying a higher amount)

Imperial club lounge breakfast offering was poor when compared to the saffron’s; the lounge area smells like kitchen when walking in, which is very unpleasant.

Despite paying over €700 per night, we were shocked to find that breakfast was not included—something that should be standard at this price point.

Breakfast has plenty of variety they just need to stop kids running around had a few people loose their breakfast plates from kids

The wait time for seating at the Saffron breakfast buffet was long, even though outdoor seating was available and this was not communicated.

The breakfast buffet was absolutely amazing – there was such a wide variety to choose from, and everything was fresh and delicious.

The breakfast Waiter got my Coffee order wrong and it took a quite a time to get it right (it was Americano).

A special mention goes to the breakfast — the selection is excellent, and the champagne adds a lovely touch of luxury.

The breakfast there is of the highest level, ordered from a menu, and there are always snacks and light meals available.

Ordered a truffle mushroom pasta as i am vegetarian due to religious beliefs and they sent me a chicken one instead.

This is a small thing but we have been to Kalaidescope for breakfast and the service has been pretty slow.

It's expensive to stay here, so we thought breakfast was included, but it turned out it wasn't which was disappointing.

It’s worth booking breakfast the night before, as it comes at a better price than paying on the spot.

I didn't like that you either go in the early morning hours or risk waiting an hour for breakfast.

If you come to breakfast by 10 (they serve until 11), it feels like in a Soviet cafeteria.

Unfortunately, the reception said either you buy it now for a lower amount or you will pay more.

It took a long time to get tea/latte at breakfast each day, this was the only complaint really

The breakfast and dinner buffet is great there, so as the service considering how busy it gets.

And I would like to point out that I was a hotel customer and not someone outside.

It's normal to have children and a lot of people, but at the entrance, they should remind guests that they are in a hotel where excellence reigns, and they should refrain from yelling or running through the buffet, or at least have an 'adults only' area in all buffets to avoid this noise.

I was disturbed at breakfast and charged for an extra person, even though I booked two rooms for eight people and there were only seven of us. Additionally, the bathroom and shower needed maintenance, and the rooms were not ready when I arrived, even though I arrived a bit late unfortunately.

The next day we went to breakfast early, but the same problem occurred. So you need to fix this annoyance because guests have the right to wake up in the morning and go to breakfast without any disturbance from you. Another restaurant for breakfast should be provided.

We were charged for dinner that we did not want (I should mention that the restaurant was already closed and the children were tired), as well as breakfast on the day of our departure, although we informed them that we were leaving at 4 AM.

-average breakfast, waiting every day for breakfast, all the drinks are served by the hostesses who sometimes take a while to bring you a coffee or a drink; in a hotel with such a reputation, coffee and drinks should be self-service and not on demand

Restaurants Food, water park was the worse experience due to the number of people inside the park and most of them not a hotel resident - the issue was because of the offer of buy one get one free on the park tickets -which we didn’t expect as a hotel visitors- my children didn’t enjoy our stay at all, hours of waiting to ride a game and some parts of the park were closed, we left upset.

The Gordon restaurant serves ordinary dishes that are not exceptional, they are just good; sometimes you might get the impression that you need to clean up after yourself in the restaurant due to the insufficient number of waiters in the Gordon restaurant.

The food in the hotel restaurants for example the chips i bought from WH store in atlantis was for 25 derhams but outside its for 3 derhams so yeah the food was very expensive in the hotel

5. The restaurant prices are high. (I recommend going to an area 5 minutes away by taxi called The Point) there are restaurants with good prices, McDonald's, Pizza Hut, a Lebanese restaurant called Al-Safadi.

(For example: there are no spoons anywhere for the tiny glass desserts; the basic cutlery set doesn't include them - you have to ask for them separately, otherwise you can't eat them.)

Had a very bad experience in Bread Street Kitchen & Bar as they did not serve food for 45 mins despite of reminding them as we had kids alongwith us.

The only negative was the price of other dining places, being all the way at the end of the Palm it’s a bit of a trap to dine there.

However, Saffron was a bit disappointing—its service did not match the high standards of the resort, and the food selection was heavily focused on Indian and Chinese cuisine.

For them to remove the plain pasta that we had as a room service from the bill, instead of the good quality restaurants that we were promised.

The Kaleidoscope and Saffron restaurants with a buffet would be quite enough, everything is tasty and there is a very diverse selection of dishes every day.

Dining: The choice of restaurants is enormous, from world-class restaurants by famous chefs like Nobu or Gordon Ramsay's Bread Street Kitchen to a diverse buffet.

I hope that this will help other people be more cautious and you actually do something about the quality of the food you are serving.

After all this, she said she had to confirm with her manager and meanwhile I have been standing there for more than 30 mins already.

Maybe I prefer to see package of full board or all inclusive meals as with the kids it's important to always find food :)

When I reached back to him he said no I thought you will not come again and I added it to your room bill.

Within the hotel, there are several restaurants of a very good standard if you do not want to go to the buffet restaurant.

We had half-board, but nothing was explained to us. We were referred to the app, but some restaurants were closed... not clear.

At the time of taking advantage of the inhalations, since the water park closes at 3:00 PM, most of the restaurants close.

That there were plastic glasses at dinner in the restaurants by the pool, the wine glasses definitely need to be replaced.

30 AED for a can of cola is exploitation and robbery of trapped guests in an isolated place with no competition

The restaurant started closing one for dinner. in another one there were huge queues, and the choice of items was low.

But the food OMG I am so particular and this is by far the best food I have ever tasted.

Watch out for the restaurants around, most of them are super expensive and the food is garbage at the best.

They didn't inform us in advance that we needed to add money at some restaurants, and we canceled the dinner.

That we could only access the restaurant on the top floor in business attire and only with a reservation.

The next day at checkout, we asked if we could request a refund for dinner, and the lady replied that we couldn’t because they have implemented stricter restrictions 😂. I know it was our fault, but they could have let us in for 15 minutes, especially since we had a small child with us and there were still people at dinner 🙂.

Two dishes in two restaurants we found it was a little pricey but the food was amazing anyways; nothing to say about quality: it was delicious wherever we went: we visited Nobu, the Gordon Ramsay, we tried pizza from the bowling area and went to ling ling, but the most amazing experience and food we had was in En Fuego.

Experience at Saffron restaurant- also is terrible ! ok ,it’s an open buffet ,but sorry ,when I asked to bring a bottle of water and waiting it for 20 mins and after reminding to the waiter he brings it and just puts on the table without pouring it - guys !!!! it is NOT 5*!!!!!!

I was prepared for an expensive experience but AED 235 per person for a buffet dinner, AED 155 for a single breakfast and AED 99 for all you can eat pizza (where we were only really offered 2 types of pizza!) Was way more that I ever thought it could possibly be!

Hmmm in the warehouse we booked for dinner but we still had waited for quiet sometimes to get a sit, but sad to say that I notice there were someone came before us and they got the sit first.. well I don't know what's the basis. and its not good though!!

A beautiful hotel, but when we went out to the beach we were in for a shock; the beach was quite small, directly across from a construction site, noise, the sea was foamy because the water is more or less stagnant there...

I was afraid of the size of the hotel before booking, but its so well managed, that you can always find a place for dining, its not crowded near the pool area and beaches.

If you are there longer or have not been to Dubai before, then club may not be the best choice for you (save that add on for other activities /restaurants instead).

Also, there are excellent pedestrian crossings over the bypass road to the sea, there are two unlike at the Royal Hotel 1, and those are off to the side.

You can also get the buggy to and from the waterpark from the hotel pool which was perfect, it just stops along the way to get your wristbands!

Unfortunately, you can only see the palm tree, so unfortunately it's currently overlooking construction sites and the tracks, but in the evening it has a nice skyline

Nothing much to say, except for a small observation of the choice and variety of stores, it would be nice to have an affordable store for clothes.

Location is also not ideal as it's far away from almost everything else you need to see in Dubai like Burj Khalifa/Dubai Mall, old Dubai, etc.

This year the beach wasn't very well maintained, it was much better two years ago (the sea wasn't cleaned, swimming used to be more pleasant)

I was very disappointed to get a sea view and not a view of the palm, that's the whole point of the hotel's location.

Not fun for Adult solo travels without children. Everything closes by 10pm, no bars, no clubs, nothing. Even restaurants were mostly closed by 10pm.

The location was a little out of the way, being on the island; despite this, a taxi was always available at the reception.

You need to take a taxi to the promenade in the evening if you don't want to go to sleep at 9.

There is nothing around, so you should keep in mind that once you go in, you won't be able to leave easily.

Leaving the hotel for any sights can result in a lot of stand still traffic when coming off of the palm.

At the Imperial Club beach, from lunchtime onwards, there was music that was too loud coming from the adjacent White Beach

The entire location, the staff who are always attentive, smiling, and warm, the quality of service and the hotel's facilities.

Access to the water park and aquarium gives is an excellent way to enjoy attractions while staying at the hotel.

A tip for those visiting Dubai is that they must stay at the Atlantis hotel, even for just one night.

It's better to go in special footwear, as we found starfish, shells, and even sea urchins on the bottom!

If you do intend on seeing many places around Dubai it can be a long journey off the palm.

If your planning lots of trips out it might be better to stay Marina rather than on the palm.

The location, the staff, the rooms, the cleanliness & the facilities including the imperial club were all superb

And a tram train for transportation to Nakheel Mall for shopping and watching a movie in the cinema

There are many events held on the hotel grounds, and the equipment is taken down until 6 am.

The place is very beautiful for entertainment, to change the atmosphere, and to break the routine. It's unbelievable how many visitors there are. Everything is available: water games, pools, some stores from global brands, luxurious restaurants, and you can play with dolphins and beach games like football and volleyball.

With a 2.5 year old, there aren't many options in bad weather, of course there's an aquarium and many things to keep you occupied for a few minutes, but the playhouse is for kids aged 4 and up, or there's a babysitter for 15,000 HUF per hour :(

There is so much to do at the Atlantis and the new Nakheel mall is literally a stones throw away, which is great as there are the major brands available there, so you don't have to travel too far to have the get the mall experience.

The place is generally good, but there are some negatives, such as the pool depth being about 1 meter, the internet being very bad, and the bathrooms in the rooms having very slow drainage, especially on the first day we arrived at the hotel.

Everything is beautiful, organized, clean, and very wonderful for families. One or two days are not enough; more than three days so that one can get bored of it. It's really amazing, like I am on a Hawaiian island because of its beauty.

Entry to the water park is free for Atlantis guests, but if you don't enter in the morning between 9-10 a.m., you might find yourself in long lines for the slides, and the only solution is the paid "aqua express."

Those people were given uncontrolled priority on certain slides, meaning our queue was sometimes not moving for very long periods of time as "queue jumpers" kept coming and kept occupying all available slots on the slide.

I didn't like the crowd, especially at the water slides where they allow outside guests (non-hotel guests) to come in without giving priority to their own customers at the water slides.

You need lots more kids floats for the water park(lazy river and rapids) only a hand full to select from and lots of under kids constantly looking for some

The water in the pools was freezing. we couldn't even take a bath... for a structure like this, they should heat it a bit especially on cooler days.

Incredible waiting time if you didn't get a fast pass, over an hour for one water slide (cost of €175 per person for the fast pass).

The water park has entrance for hotel guests, which is excellent, and there is no need to wait in line for tickets like everyone else.

Water park have very long queues ....hotel guests and outdoor people together in park ....because of long queue you waist your tume in park.

We did Aerobics in the pool today with happy Patrick and really enjoyed it, made the pool area feel back alive and upbeat

We could not enjoy this part when the sun set as it is too hot to enjoy the pool during the day.

The pool staff had reserved certain loungers "for us" and sent us away, yet no one came all day to use them.

There is truly something for everyone, whether you are looking for a rush or just to relax by the wave pool.

Water park and aquarium are accessible daily as often as you want and can be conveniently reached by the hotel shuttle.

I love the waterpark that is attached to the hotel which you have access to is the best waterpark ever

Keep in mind that ice cream in the park can cost 35-45 shekels, and everything else is usually more expensive.

- no relaxation possible at the pool/beach due to constant noise, especially extremely unpleasant live music from the beach club

I was able to use the water park even after checking out, so I used it for two days.

Safe zone for children to play around pool a lot of eyes on the pool by the hotel staff.

There is a river where you can swim in a life jacket, which carries you along while you relax)!

As always the waterpark was incredible, and both us and our children spent a lot of morning there.

Struggled to get a sunbed the water park is too busy and always had to wait for everything.

Theft occurs at the pool (for us, children's toys/a large water gun simply went missing from the lounger).

The sea is very warm, so the pools are not sufficient in terms of depth and number.

We had a lot of fun at the water park and its easily accessible from the hotel.

Aqua adventure out of the world fun, worth getting the aquaexpress to cut through the long lines.

The water park is really great and since it is open exclusively for hotel guests every morning from 09:00 to 09:30, one can quickly rush over for a few quick slides without waiting in line with one of the hotel buggies and then, when it gets busy, return to the pool to relax for the rest of the day.

In addition to the pool, it was completely safe; they did not allow my 6-year-old daughter to enter without a life jacket. She went to the pool without me, and the pool staff did not allow her to do so. The pool was spacious and had a suitable depth for all age groups.

At the poolside, when asking the staff to help with the umbrella, some will help move the umbrella to a shaded spot, while others insist that the umbrella should not be moved and prefer to change their position themselves if they don't want to get sunburned.

In the water park, there is also a person almost every meter, and at the slides, and at every pool as well, so densely that they can see each other and they are ready to jump in to help someone in the water whenever needed.

You can enter the water park at 9:00 AM. You can enjoy it without queues until 11:00, then go to the sea. Starting from 11:00, the queues are long - it doesn't make sense to be in the water park without VIP access.

When booking, we indicated early check-in. I received a response that we could be accommodated in the morning. but when we arrived at the hotel, we were told we could only check in after 3 hours. but that didn't happen either. they could have told us right away, we would have paid for an extra day to not have to wait after a 10-hour flight.

After completing all the paperwork, we had to find our room on our own, and no one guided us or told us where to go (even though the hotel is 5 stars and huge, split into 2 buildings, and for $500 a night we expected corresponding service). The staff at the reception desks was generally unfriendly.

We waited 3 hours just to get the room when we got there at check in time (not before)! They gave us the wrong room (not the view I paid for) then we waited in the room one hour for the luggage and still did not come.

I booked a room but the date is wrong, only after 2 minutes I find the date is not right; I want to change a right date but they can not change, I only need 1 night but I must booking 2 night.

I encountered a glitch on the Booking.com site when I booked the room, as I booked a room for two with breakfast, but after payment, the reservation appeared for one person, which forced me to pay an additional amount upon arrival

Also, my reservation was for 2 rooms next to each other but they provide me with rooms in different flours and simply they said this is only available and your reservation is no refund so you have to decide

The check out process was long delayed and kept being sent from desk to another with nobody requesting our luggage the process took over 30 minutes and our chauffeur service ended up cancelling after wating 30 minutes.

This was a very bad point; I think the establishment should pay more attention to the offers made in its name because in the end, it was a very unpleasant surprise for me and my family.

I was not let out of the hotel for 2 hours, I was late for the airport and waiting for a taxi, because the hotel had a "technical error" and they could not find my payment.

The charge was made in advance, and it's unclear why, even after the stay at the hotel, and after I was already told that the refund was processed, it still has not been done.

The only small downsides were that at check-in, it would have been helpful to receive more information about the hotel amenities, such as the location of the gym and the swimming pool hours.

I was told I could store my luggage after checking out and use the facilities i.e. the pool and then could shower/change later while I waited for my flight in the evening.

Also, they said they'll hold an amount on on my card and return it when I checkout but it didn't show up as "held" amount, instead it was showing as a purchase.

I asked them to stay for just one night as they basically wasted my first day of booking and cancel my stay because the hotel isn’t worth the money at all.

One of the check in persons was rolling eyes when we did not accept the offer to upgrade - that was the only not so pleasant thing during our stay.

At that point, the security situation was still uncertain, flights had been heavily disrupted, and most of the facilities that define the value of this hotel were still unavailable.

On our check out we waited an hour and 20 minutes to get our luggages from the room though the airport driver was out and barely caught out flight

It wouldn't have been a problem if we were just adults, but since we had small children and our baby, we found it a bit challenging while waiting.

In the end, I had to pay more than what I booked on Booking.com, and the response at the reception was simple, 'there was a mistake on Booking!'

At the beginning, Mr.waheeb at the reception made an upgrade for us , to a higher suite room , we were on our 1st holiday after marriage.

No one came and told me what was the issue, and I was requesting for the management to call me and no one called me back.

Though booked an imperial lounge... They didn't do the express check in and made us wait in the lobby instead of being escorted to the lounge.

We had already paid the full cost of the reservation for three people in advance. Upon check-in, we were asked to pay for the third person.

I made the reservation in January for October, from the beginning I asked for early check-in because the plane arrived at 07:30 in the morning,

We did ask for an earlier check in which was considered but we couldn't get a room till 3.00 as the earlier person left late.

The person who checks you in tries to sell you an additional breakfast plan, lounge, and private beach, which is totally different from what they offer. We were deceived into taking it, and when we complained, this person retaliated and gave us a horrible room. We spent 2 hours making complaints until the manager finally helped with our request for a full refund of the money paid for the stay, and now we are waiting for the refund of the so-called plan mentioned, which can take up to 15 days. In conclusion, be careful about paying anything in advance until you verify.

We paid for an online floor upgrade that we didn't receive (we were on the 5th floor and remained on the 5th, I asked at least to give us two rooms with a pool view, the guy was very vague, he definitely didn't want to disappoint us, but he didn't accommodate us) rooms were ready very late, I think we got one around 4:30 PM and the cherry on top, the luggage arrived in the room really late which made the early afternoon a bit useless.

The only thing we didn't like is that every time you walk around the hotel, every time you go to take the elevator, security asks if you are staying at the hotel. I understand that it's normal for security reasons, but they should provide some identification or something to show you are a guest, or close the hotel only for clients and not visitors, and then that wouldn't happen. But it’s just a suggestion; everything else was divine.

We waited and waited in the room for both the 2nd room and our luggage....after 6 calls and 2 hours later, we were told the 2nd room is now ready...and our luggage was there all along.. (because of this, we couldnt go swimming or to the beach, and it being past 5.30pm was now too late so wasted a day due to incompetence) - This left a bad taste in our mouths and general overall experience.

There are many staff members at the reception, but some are chatting or walking around, and I had to wait for them to check us in even though we arrived after 3:00 PM and there were three free staff members at the reception, but two were standing and talking, and one was wandering back and forth, and when I asked her to check us in, she initially didn't understand and was looking at her phone.

Unfortunately, one of the taxi drivers cheated us because it starts at 12.5 AED from in front of the hotel, and at the end of the ride, he billed us more than what was on the meter, but the loss wasn't significant so we let it go, however, we have to keep an eye on this as well, it’s necessary to ask him to reset the meter at the start of the ride, if he doesn’t like it, you have to get out and get into another taxi!

Despite the fact that we asked the staff, we got a taxi which was unofficial, the driver did not wanted to accept payment by card, did not turn on the taximeter and at the airport he wanted to cheat us for a much higher amount for this distance and the taximeter magically turned on at the end of the trip with the amount he wanted to get.

We spent waiting for our car to come from the valley around 40 minutes the card number that were scanned it mentioned error for the valley guy he said the one who give us the card didn’t add the car details so we gave him the details and they kept searching on the garage.

Transportation from the water city to the hotel is difficult; the car can be delayed, and the weather is hot, and sometimes you have kids with you. I wish they would provide special cars for the hotel guests and not for everyone.

Along with the booking, I sent a request to the hotel about a transfer. I received a response to the request only after checking in, and the response was that I should order at least 48 hours in advance.

Also the traffic to come out and in of the hotel is insane ! It took us 45 min just to come out of the hotel to reach the exit of the palm on a Saturday night.

4. The taxis waiting outside the hotel often do not want to accept card payments, and in the morning they don’t even turn on the meter. (I WOULD LIKE TO EMPHASIZE THAT THESE ARE NOT HOTEL CARS)

It would have been better to have some written information in the room about things like transport options to the shopping malls (eg free buses or light rail, frequency of travel, where to get them, etc).

We used train from airport then switched to trem then monorail..I only wish admin could be improved as we had to carry bags from monorail to reception lobby which is a bit of a distance.

It was impossible for us to find a solution to leave the hotel (no cars or vans available from the hotel, taxis did not come, nor did Uber because the hotel was too far away).

This shows unorganized and not professional at all we were late for around 40 minutes and the car was not included to the hotel system !!! How come ! This is a huge responsibility.

When booking a jet ski tour, we were not told that you actually need to take a 20 min boat transfer each way to get to the place where you can drive the Jetski.

The airport pick up with the hotel shuttle that was booked via emails six weeks ago was not arranged by the hotel and had to be re confirmed last minute.

You should keep in mind that it is quite far from other attractions and you will have to take taxis everywhere (about 50-100 AED depending on the direction).

The doctor could not come to the room, so we had to go to the hospital ourselves, and no free transfer was provided by the hotel.

Also, Dubai traffic is getting worse year by year, so getting in and out of Palm Jumeirah takes some time due to congestion.

The message mentioned that it included transportation from the airport, but when I sent an email about it, they rejected it.

From the hotel to the water park, there’s a private car service that takes you directly to a special entrance.

We needed to catch taxis everywhere! It would be wonderful if they had shuttle buses to the main areas.

A special train takes you from the hotel to Nakheel Mall at Palm - within 4 minutes of travel.

Had a slight issue with a major delay at Valet service, waited for the car for over 70 minutes.

Drinks were extortionate unless you do the drinks package in some restaurants (that was very much worth it).

And the easily accessible tram also helped to get on and off the palm island to Nakheel Mall.

There was a bus shuttle with good frequency but not organized for people to get on the bus.

The taxi driver didn't turn on meter counter which we didn't think it could be a problem.

The hotel is 45 min far by taxi from.main attraction= 70.AED per way cause of it.

If you did want to go to the malls it was a decent taxi ride

But it wasn't very inconvenient as the availability of Ubers is incredibly high

To go to the nearest shopping mall you need to use the car

Free multiple access to the aquarium and waterpark was super worth it.

As for the 'free water park,' my husband and I took a swim with dolphins; we weren't allowed to take our phone to take pictures, they took pictures themselves - swimming is just one word, it’s simply where the dolphin swims somewhere, and you try to see it underwater with a mask.

The only thing that was unexpected is that the use of the spa area (hammam, pool) is not included in the stay, and we had to pay extra for that, but the packages only came with a massage as we understood, so it didn't quite suit us.

Very disappointed as they said using the sauna has a 280 dirham charge which is so disappointing for a five stars hotel not to have a sauna.

And cost is too high plus you can't enjoy the spa with your husband it is divided to women and man section from what they explained

I booked and paid for 4 spa visits, then canceled them with one day's notice, unfortunately I have not received a refund to this day.

I didn’t like the fact that in order to access the Jacuzi area, you had to book a massage session prior to accessing that area!

- In the spa, I was sold a very expensive mask without being told that it was not included in the expensive package.

However, they told me that since I wasn’t staying in a suite, I couldn’t access the spa unless I paid an extra fee.

If there is one thing that could make our next visit even better, it would be having free access to the sauna.

You can go to the show and then take a picture with a dolphin for 55 dirhams, which is much more budget-friendly.

I visited the spa to check out the facilities, but they refused to show me around, saying it might disturb other guests.

Also a mention to Bijeta in the Spa who provided me with potentially the best facial and massage ive ever had!

I was sitting in the waiting room seriously considering cancelling the entire appointment because I didn't feel wanted at the place.

Spa facilities like sauna and jacuzzi are not included in the hotel booking, you have to pay to use them

I had a solid 4 hours to go to the spa, relax by the pool or whatever, absolutely stress free.

In reality, you will be standing in a puddle up to your knees and just petting the poor animal.

The spa center is simply subpar, small, and very uncomfortable, you expect significantly more from the level of Atlantis.

A tip for those who love pampering and relaxation: don't miss the spa experience and its services, it's excellent...

It was easily accessible in my previous visits without any conditions as long as your staying in the hotel.

In an attempt to solve the issue, we were offered a spa experience for free and one hotel dinner.

After waiting for 15 minutes they came to tell them that they couldn’t reach the front desk to verify!.

I also booked A Dinner at Ossiano and a couple message at your SPA , everything was great

Also, the jacuzzi in the spa was closed (on the women's side) which, again, was a big disappointment.

And when all 3 receptionists were done fussing over ONE customer, one then came reluctantly to serve me.

The beauty centre has a lot of choices, from massage to a spa treatment, with high quality.

However, I was a bit disappointed that I couldn’t see the spa facilities due to restrictions.

Access to the water park is free, but afterwards hotel guests enjoy no more privileges.

They said that they have no clue and no information from the reservation team.

The spa quoted a price via phone but was charged different upon arrival.

We would absolutely love that for our next stay.

Had an absolute blast at aqua aerobics today with the main man happy Patrick, the energy was electric and would recommend everyone staying at the Atlantis or visiting to try out an aqua aerobic session was great fun and inviting.

Our 14 year old son, a athlete who is determined to uphold his athletic abilities and fitness during the holidays were denied access to the gym 6am due to his age.

We didn’t like that we didn’t have our children and grand children with us because there was so much for kids to do that was all included in your hotel price.

A gym with a very small changing room, no shower/sauna (you have to pay extra to go to the spa) and it is open until 9 PM.

Access to the fitness center, sauna, and steam room required additional charges, which was disappointing for a luxury resort of this level.

Too bad we didn’t managed to try their gym as part of our complimentary so can’t say much about it.

The gym is a bit small for such a large hotel, but even there the service level is excellent.

The sauna, which is even available in every gym, charging extra at such a luxury hotel is unacceptable.

Awaken Gym : A spacious Gym with all the modern equipment and great views and facilities

Fitness centre, spa area, hotel itself, beach and the added waterpark + activities were all wonderful!

It was very disappointing that such a luxury hotel would make such small calculations...

Really good class, a good workout whilst being fun at the same time :)

Gym facilities could also be a bit bigger for the size of the hotel.

Ou an yes... they have a FANCY GYM with a huge variety of choices.

This disappointed us due to the fact that full adult fee's were charged.

Just a small note: the gym was not available for those under 18.

The gym was great, new machines, so much equipment, lemon water provided.

Aqua Aerobics with Happy Patrick today at the Atlantis, The Palm.

The fitness studio closes at 9:00 PM! (European time 6:00 PM).

The gym was decently equipped and could support proper workouts.

Include shower and sauna when visiting the gym.

Very fun and active :) very great exercise!

The gym and all its staff deserve praise.

The kids' club was really, really, really amazing

Best equipped gym we have been to.

The gym which is not open 24/7

Aqua aerobics with Patrick was amazing.

Not enough equipment even dumbbells.

The gym is great

Loved the gym

The valet parking is terrible 😞, the take 20-30 min to bring your car , and you have to wait in the hot weather you and your family until they bring your car

The professionalism of accepting at least 9 cars at a time by the respected team and handling their luggage with no mistakes is a real hats off to them.

Valet parking - my car had scratch unfortunately it was noticed only when I reached back home in abudhabi on following day morning.

The hotel offers a professional parking service, where staff take care of parking the car for guests.

Only negative I can think of is that they don’t have underground or shaded parking.

I absolutely loved the car parking, valet service of the best things they have had.

The parking service should be quicker in delivering the vehicle to the guest.

The valet parking service is free and contributes greatly to the experience.

You can't park your own car, which is good and bad,

They even parked my car in Valet parking for free

The valet almost gave my car a flat tyre

The car sits in the sun/heat all day.

Waiting for the valet car parking outside.

It should be done from reception hall.

The valet service is often very busy.

Free parking service at the hotel

Valet parking team well performed.

The parking area always crowded.

Free and quick valet service

The parking service

Valet parking

Nice parking