Conrad Dubai Reviews: Everything Guests Say

The details of the hotel make a difference, like the fact that they left us a gift upon arrival that was super delicious, the curtains are electric, and with the push of a button next to the bed they open and close.

Comfort.. Safety.. Deserving of all thanks.. Thank you, Conrad, for creating a beautiful trip for me and my family, which was based around the hotel.. A very beautiful and wonderful place, everything is close by.

Stepping into the lobby, you feel like it could be the setting for an Agatha Christie book: it’s lively, with lots of people coming and going or simply enjoying meeting each other.

The Executive Lounge was lovely, the majority of staff, the food, the room, the lobby was great for quick meetings, the proximity to Gitex.

Although the issue was sorted, it left a distasteful and unpleasant start to an otherwise excellent stay at the hotel.

Although we came for work, we could choose the same place for a tourist visit as well.

The friendly environment, and professional approach.. They are focused to make the guest happy and content..

We had a very good time at the Conrad Hotel and really enjoyed our vacation.

It's my 5th time at the Conrad and they always meet my expectations.

If you need evaluations that much, you should provide someone who speaks Japanese.

I will undoubtedly choose Contad again on my next visit to Dubai.

The hotel was overall very good and I liked almost everything.

I really liked it, I will definitely come back here again.

I like everything in Conrad they pay attention to smallest details.

Not the first time and will not be the last.

Honestly, the hotel deserves five stars without a doubt.

Talking about the features of this hotel is endless

Great excellent stay my 6th time staying there

Every experience, from start to finish, was stellar.

The hotel is top-notch, it maintains its standards!

Truly we felt at home at Conrad Dubai.

I will repeat the experience with Conrad forever

Counting the days to our next visit!

Top service. Everything is taken care of.

Hotel had a home feel, very clean.

An excellent hotel with outstanding service.

I would definitely come back again.

Would come back to this hotel.

An excellent choice in Dubai!

The hotel did everything perfectly.

The thing I liked most was the reception by brother Ahmed, the hotel manager, who handled the issue with great politeness and respect. I thank him for his kind reception; he is really a wonderful person. 👏

I explained our physical versions are in transit due to visa renewal and we still got dismissed despite proving to receptionist that there is no mention of this requirement on booking.com.

Special thanks to Alaa who accompanied us every day during breakfast or lunch and took care of every detail to make us feel special in this place.

Staff at reception blocked my request to speak to a manager who could resolve my issues, then failed to fulfil 2 promises which they undertook.

The staff at lobby, and at breakfast (Diem & Ann) and at housekeeping (Hassan) and at Valets parking were welcoming and helpful.

Special thanks to the reservations team, Shifa Khatoon for what she did for me and my family, spectacular customer service.

We are extremely impressed with the customer service, specially Anila in the restaurant who was extremely helpful and kind.

- They have an excellent service where they contact you daily on WhatsApp for any requests or concerns.

The staff were friendly and helpful; Breakfast was good and staff were accommodating, even with the crowd.

The staff at the hotel left a remarkable taste of coming back there as soon as possible!

He even tolerated many requests for pictures and specific instructions on how to take them :-)

My request for a later checkout was communicated via WhatsApp and handled to my satisfaction.

Of course, there are many other staff members who made positive contributions to my stay.

I was asked several times during my stay if everything was to my expectation.

After i talked to the manager they apologize and even gives us a treat

The staff were attentive and friendly, which made our experience even more enjoyable.

The complete lack of customer service at basic human level ruined the trip.

The parking attendants, who ensured that my car was safely and conveniently parked.

And lastly for giving a surprise birthday cake and song for my mom.

I asked to speak to manager and her attitude was even worse.

Staff helped in searching a baby bag after even we left!

The location, cleanliness, breakfast, and restaurant staff, comfort of the bed

I felt very well looked after. Water was also refilled daily.

The reception and staff are attentive, smiling, professional, and discreet.

The staff were very helpful and stand by to assist.

Problem resolution is at the highest level in this hotel - you have a problem with your card accessing the business lounge? They don't send you all the way back to the reception; instead, they see you struggling and then open the door for you from inside, invite you in, offer you drinks and food, grab your cards, add the access to the lounge facility, bring back the cards to you, apologize in a very polite manner and all this with a big smile - pretty utopic, right (my daughter called the hotel a "Barbie Land")?

When I confronted him and told him I will be including this in my review of the hotel, he realized the mistake he made and tried to sway me by waving the minibar charges (which were a diet coke and bag of chips) and the airport ride fees.

But really the people who make sure the room is tidy do a great job I wish I remember the names but I remember the face of young man with glasses was super tidy & loved how dedicated he was to his work. thank you.

When I asked for a taxi they wanted me to travel in a limousine for 60 Aud when I told them a cab would cost me only 16 AUD they question me and said it was not going to cost me that.

The cleaning ladies do a different and excellent job, they straighten clothes, fold phone chargers, and even tidied my makeup in the bathroom, plus the cart they use for cleaning is never in the hallway, which makes it even better.

The first room also did not have any hot water so we had to have cold showers on the first night of arrival and it was only fixed the next day after multiple calls to concierge, which was then too late because we were given a new room.

There was very little water coming to the toilet; I reported the issue multiple times, they said it was the same in all rooms, but it wasn't the same. I have stayed at this hotel many times before.

There is no privacy in the room despite putting up the do not disturb and do not clean signs, as the housekeeping staff enters the room while we are present, and this has happened multiple times.

The room was nice even I faced a problem about the AC and it took long time to be fixed ( even not fixed properly).

I did not rest as I was disturbed by a person I did not know knocking on the door in the morning

- My booking was for a connected family room with a door between them, it was spacious and fully equipped.

I had an issue with humidity in my room, which was dealt with simply bringing a "cover smell machine".

I appreciated the thoughtful touches, such as the complimentary toiletries and chocolate dates provided in the rooms.

Either the water was immediately very hot or it took a long time to warm up.

It is a pity to have a 45sqm room with such a limited closet space.

The view from the hotel was magnificent each morning as clouds surround the buildings.

It was a bit cold at night, though outside temperature was 30 degrees.

I bought panaromic view room but there no available room while check in.

The height of the floors, there are no rooms below the 24th floor

The room was really nice with nice view on the 34 th floor.

Apartment with a very well-equipped kitchen, spacious bedroom, and very comfortable bedding.

The room is rather unsuitable for a third bed. Too little space.

The comfortable beds, large room, and spacious bathroom were quite comfortable.

The suite didn't have a bath, which was a shame.

Rooms, albeit a little noise from the nightclub on Saturday

When we returned to our room it was 'cold'

It’s really good, we enjoyed our stay at Conrad.

Rooms are big, very well planned and furnished

Large room very well soundproofed with a view.

The room is large, clean, with nice view

And room was really neat and Clean.

We were then able to check in.

We were instantly given another great room.

The room was large and spacious

Spacious room with a great view

It's an amazing hotel, right in front of the metro station, although taxis are very cheap, getting to the Burj Khalifa always took about 10 minutes and cost around 6 EUR by taxi, walking 10 minutes you reach the Museum of the Future.

The only bad thing that i was in level 27 and I can’t sleep all the night coz the nightclub there I don’t know which level but I wish someone tell me about it

The hotel's location is convenient and close to Dubai Mall, and there is also a supermarket and a pharmacy near the hotel, with a metro station in front of it.

It took about 20 minutes by taxi to get to Palm Jumeirah and it cost 20€. 5€ to get to Old Dubai, so don't worry about the distances.

I often stay at this hotel for work because of its proximity to the main road, to the airport, and to the subway (easy to reach).

Good to know: location for professional exhibitions, if traveling for work, etc., right next to the area where they take place, so great for that reason.

In the evening, it's hard to tell who is coming and going!! I never expected this. This name does not suit a hotel at all.

Winning location, metro station right opposite to the hotel (helped us mainly with getting to the airport, most attractions are not really accessible by metro).

The location is good , right at the gate of world trade center and metro station is also at the gate of the hotel.

The location is perfect for someone like me who works at the fair, just cross the street and you are there.

It is a experience of wonderful, comfortable and luxury stay at a perfect location, where there are several restaurants

Very well located, two metro stations from the Burj Khalifa and one from the hotel in the future.

The location and the view was not that good since it looks at very small buildings.

It is easy to get to the metro station just by stepping out of the hotel.

It's very convenient for using the metro since it's right in front of the metro station.

The location was perfect for me because of my visit to the fair there.

- The World Trade Center metro station is directly in front of the hotel.

The place is beautiful, the location is very great, and the reception is good.

The location is ideal, close to the metro and main points of interest.

Location is great as is only a short ride from the airport

The metro is right outside the hotel, making it very convenient.

Very good location of the hotel accessible by car and metro.

There are many pharmacies and mini markets outside the hotel.

Perfect location at the WTC station just below the hotel

Many attractions, restaurants, and shopping spots were easily reachable.

The Location is perfect close to the metro station

The location of the hotel is very convenient

Location near World Trade Center, ideal for tradeshows

Excellent hotel, next to the subway station.

Location is good for seeing Dubai too.

For the amount that I paid for food it was always cold and appeared to be sitting no matter where I ate in the hotel the breakfast buffet everything was soggy and cold make shift Resturant for the prices dark Korean restaurant you can’t see your food buffet appeared to be set up hours prior

Breakfast area not adequate for the size of the hotel; many mornings we were forced to have breakfast outside in the cold because there wasn't enough space for everyone inside, absolutely needs to be reviewed in a hotel of this standing.

Ordering eggs during the breakfast was very painful, 10 people standing with plates next to the smelly stove and waiting for the cook to finish cooking all previous orders, and there is no one else to take new orders.

I ordered a breakfast in a box as I was travelling early, and gave specific instructions on what I wanted (e.g. no juice). The box, came with juice, which later got knocked over in the taxi and spilt.

Breakfast buffet is amazing but the restaurant is very stuffy everyone comes out smelling food on their clothe not very convenient if you will eat and leave for work or just going out, must change clothe.

Especially because if you were not given access you will not just have access to the executive lounge as there is a separate breakfast room on the 6th Floor.

We had a little problem at breakfast , with one of us who has been served milk while Staff was been asked oat milk cause allergic to milk.

I thank the hotel for their generous hospitality and for giving me a free breakfast even though I didn't add it to my check-in request.

Usually during breakfast hours, it took 10/15 minutes to take the elevator, and I won't even mention how long it took to find a seat.

Super crowded, tends to fill the entire structure and when you go for breakfast, it feels like being on a subway at rush hour.

They pleasantly surprised us with a cake and delicious cookies, chocolate-covered strawberries, and towels shaped like a cake and a dove

During 7 nights I only went down for breakfast the first 2 days, then I gave up.

As soon as you take a bite, someone is already trying to clear your plate.

The breakfast was excellent, offering a great variety of fresh and delicious options.

The breakfast area was never notified that it was closed for renovations

Fabulous breakfast and poolside - always a treat with a great staff

It feels like they’re monitoring you, just waiting to swoop in.

The breakfast buffet is worth the money, excellent food choices.

We had booked a suite with included breakfast from booking.com

The breakfast options included food from many different nationalities.

- The breakfast is beautiful, varied, and clean.

Perhaps the breakfast wasn't spectacular, it was good!

The breakfast was very rich and tasty.

Breakfast gets really busy around 10 am.

The breakfast is delicious and tasty

Yes, the breakfast is wonderful.

Food was fantastic with breakfast.

Excellent breakfast and good location.

Breakfast was excellent as well

Great hotel and wonderful breakfast.

More attention to be paid to maintenance; for example the alarm clock was not working, the TV remote control was defective, the sink was blocked, and the desk lamp had an electrical issue.

The carpet was not clean, and there were some minor issues in the bathroom which were resolved. The elevator was crowded, and using the card for the elevator was tiring.

There is a constant problem with the elevators, it's always very crowded, and one can wait a long time (I encounter this with every stay).

It not fair at all that you put attractive snacks such as nuts but with out putting any price or attention that this chargable items

This is the second time I stay at this hotel, I liked the welcome, the room, the breakfast, and the location; everything was perfect.

Moreover, we paid 374 AED for the mini bar, even though we consumed nothing. We only saw the bill once we got home.

The elevators do not seem to work well because it takes many minutes to arrive at 6th floor (restaurant) and Ground Level (Lobby).

These are easy to detect issues however I found myself reporting it to the hotel to do the needful and they did.

The towels need to be cleaner and refreshed regularly. (The towels are worn out from frequent use) and the bed linens.

Sometimes we had to wait for the elevator, but we weren't in a hurry and never waited longer than 5 minutes.

Furnishings are getting old. Property and furnishings are fixed but the staff aren’t keen to provide you with exceptional service.

We used the service lift and found it would only go to floor 38 then go back to the ground.

We attended a conference and the hotel was fully booked by conference attendees, so the lifts did take a while.

On the high floor, the outside windows were a bit dirty, but this was noticeable only in bright sunlight.

The lifts are a nightmare!! Wait times of 10-15 minutes are not acceptable in an establishment of this calibre.

Beautiful interior, the most beautiful terrace on the sixth floor with a pool, the pool is just great.

I especially want to highlight the lounge, the menu and service are of the highest level.

The sunbeds by the pool were always reserved for guests but were never used.

U have to stand up to have a clear access on d flush.

The garden is a beautiful and relaxing place, especially in the evening.

First-class facilities (indoor and outdoor spaces, pool, breakfast area, lobby, etc.)

The hotel's interior design is beautiful and held in soothing colours.

U cant flush it while ur sitting in d throne.

The night club VII was lit, plays really good music.

Lacks TV channels for sports or stock market news.

The hotel was excellent, the facilities were outstanding.

Elevators are old and take alot of time.

Great amenities and in room care kits

The room and facilities were fantastic.

Also the price is sky high

That the pool area was closed for maintenance and that the "replacement pool" was way too far from the hotel, even though there was a free shuttle service to get there.

The swimming pool on the 6-th floor is fantastic - never experienced something like that; huge garden all around it, and remember, you're on the 6th floor, only in Dubai!

The wall around the pool makes it look like a prison and the pool no longer has the beautiful greenery that appears in the photos.

The pool wasn't open in the evening, which is a shame since this is when you can really use it due to the scorching heat.

The pool was also great and is known as one of the best in all of Dubai, and it truly lived up to that reputation.

We liked everything, starting from the location, the rooms, the pool, the restaurant, and ending with the kindness of the staff.

Very pleasant swimming pool area that gives you a sense as if you travelled away from the UAE heat and humidity:)

Epically in vacation which a lot of customers looking for set near pool night time but it is close to early.

Pool was closed and they were offering to go to another place!!! I couldn't do that with my old dad

Pool, kind of bucolic..., a moment of relaxation in a city where excess is the expression of everyday life.....

The pool area was fantastic as well – perfect for relaxing after a hot day in the city.

But there is a cozy and green pool on the premises with excellent service in the pool area.

The pool is somewhat small and is only 130 cm deep, and it's crowded with children!

- The security at the pool is high, which is an excellent measure to protect children.

I went there to relax and pool was big deal for me an my dad

Plenty of space at the pool and here too, the friendly employees were always helpful.

The pool was heated; otherwise, it would have been too cold to swim over Christmas.

By far if the pool were available, we would hav had the perfect stay.

The pool is beautiful, with a superb view and a very pleasant atmosphere.

I had to change at the pool, which didn't have hot water.

Large heated pool and excellent welcome from the entire hotel team.

The pool is clean, beautiful, and has a great design.

Unfortunately, all the sun loungers by the pool were occupied.

Usually, there is no music except on Thursdays.

Water is distributed when it is very hot.

It was nice to swim in it

Nice pool for a city hotel.

We enjoyed the pool extra hours

The pool could stay open later.

Size of the swimming pool

Unfortunately, for the first time, a five-star hotel required a deposit of 2000 riyals, and upon checkout, they informed me that they would refund 1300 riyals, but I don't know why 700 riyals were deducted. Their accounting method is incorrect and not suitable for a five-star hotel, and when I inquired, they just responded that it was additional taxes.

During the check in, they took my luggage to deliver it to the room and it took 30 minutes to have my luggage back as I was calling so many times to the receptionist and the concierge but they were unable to figure it out why my luggage didn’t arrive

We were congratulated on check in for anniversary (on second try) and despite acknowledging by congratulating us at check and agreeing on the online platform my ask it did not come and nothing was done for our anniversary in any way shape or form.

I was booked for 7 nights and extended my stay until Sunday as my flight was cancelled, I was very disappointed when i got back on Friday my access card was cancelled considering i have stayed in Conrad over 20 times.

Moreover when I asked to be relieved of my booking then as it was inconvenient for me to remain without a room a key as it will restrict my movement, I was told my booking would not be refunded.

At checkout, the two at the concierge desk told me to open TripAdvisor, showed me a QR code when I was slow, and instructed me to take our phones and write the highest rating and press send.

Upon check out, took 20 minutes and the staff member had no idea how much hold had been taken from our account - they were asking us things that they should have been taking care of.

A hotel that does not respect the words of its guests and doubts their words is a hotel that is not worthy of respect and needs a lot to reach the international level.

At the Front Desk on Check Out the Director of Housekeeping ( I have the name ) sees my personal possessions as 'trash' and that's seemingly okay to go through my possessions !

There is an email about evaluating the hotel at check-out, and the last time I rated it a 6, I was stopped in the lobby and questioned about why I gave a 6.

The fact that they said the room was almost ready, that it would take 20 minutes, and then the successive delays, only delivering the room about an hour and a half later.

We reached hotel after 6.30pm and one room takes more than 30 minuts to be ready we were tired after 5 hours drive and need be ready to go to global village

As part of our check in request prior to arrival during online booking I explained it was our anniversary and requested drinks to the room upon arrival that I would pay for.

We asked for an extra bed to be brought, in one room they brought it normally with a mattress and a blanket, in the other room they didn't, very strange.

On arriving at 9am, not only was I able to check in but I had a free upgrade to adjoining rooms, so my daughter could be right beside us.

Upon check out the staff member charged me according to the charges, after a couple of hours that same staff member decided to charge me without my consent.

I could shorten my stay from seven nights to six night, although I have partial refundable reservation, which should exclude just the first night stay free

We traveled as a family and booked 2 rooms, each expected to have two double beds, but in reality, they were single beds.

When I told them I will complain to police the send me another mail saying that it might take 2 weeks.

When I told them I will complain to police the send me another mail saying that it might take 2 weeks.

However, because I checked in at 3am due to flight delays - I missed breakfast, as breakfast ended at 11.

Almost 2 hours to check in even though I have them notice weeks earlier of the flight time.

They even allowed us to check out at 3 pm and kept our luggage until 9 pm

I just wouldn't book through Booking again. I had to check out a night early.

They charged me 100 riyals more than the price I booked through Booking !!

The management's work leaves much to be desired; we had problems during check-in.

I checked-out early so didn't get a chance to try breakfast.

The security deposit for the room has not yet been refunded.

I do not advise anyone to stay in this hotel.

The speed of entry and the speed of exit

We booked half-board thinking there would also be a buffet for dinner, but dinner and lunch were à la carte, even though we stayed at the same hotel in Abu Dhabi, where half-board included a buffet for breakfast and dinner.

There is no buffet in the evening for half board, only an Italian restaurant and a Thai restaurant which is a bar, so no minors after 8 PM.

But the evening menu is is very poor. Limited starters and a poor selection of main dishes. Note! It has always been like this!

We liked everything, starting from the location, the rooms, the pool, the restaurant, and ending with the kindness of the staff.

But just 100 meters to the right when you exit the hotel, there is an excellent bar-restaurant that is typically local.

Food options were decent, but being a 5 star I expected a little more options in terms of world cuisines.

Food spread for dinner and breakfast was worse than 3star hotel. Quality was good, only of the minimum options available.

Dinner is not varied and breakfast is limited. For the price, it's a big loss; I won't repeat it.

Although a relatively wide selection of food at the dinner buffet, I was not impressed by the quality.

I found the buffet in the restaurant on the evening pretty bland, although the staff were very attentive

Service in the Italian restaurant was a little slow and it is more expensive than it should be.

The buffet diner was so bad i could not believe it , they should honestly close it

The food at the Ballaro restaurant is not up to the standard of a 5-star hotel.

Very good greek restaurant on the 6th floor. Nikos the chef and his team are brilliant!

You pay 600 dirhams and eat at the hotel restaurants, the cafe, and room service

The Korean bar didn’t allow kids after 8pm so was if no use to us.

The second time i ordered a Caesar salad, i was very disappointed, Very small portion.

Work on food options. Don’t just keep offer to empty your pantry stock.

There is only a limited time for the restaurants and room service orders

Half board was turned off, but there was no buffet in the restaurant.

The Greek restaurant was outdoors and it was too hot to sit outside.

It's a shame there is no restaurant offering local cuisine inside the hotel.

Price performance does not match at lunch, breakfast is very good though.

And I thank the staff in the restaurant for their good service

The food is good with variety of items.

The Greek restaurant which was a bit mediocre.

It was all decent but not exceptional

Excellent restaurant and pool staff always smiling.

The restaurant and staff are the best.

More dinner options with half board

Actually a bus that collects from many different hotels, not at convenient times and it’s a scrum at the beach when you want to use the bus to get back.

Also the hotel had no shuttle service to and from Dubai Mall like a lot of other similar hotels offer so it was a bit inconvenient.

It would be nice if there were occasional shuttles to downtown Dubai since those who are not familiar with ordering a taxi have a problem.

I expect a hotel like this should not forget to pick my wife up at 3am in the morning at the airport.

I expect a hotel like this should not forget to pick my wife up at 3am in the morning at the airport.

Standard Dubai taxi access is not as easy as at other hotels, like Marriot and Grand Hyatt.

Shannen gave us good advise for a convenient transport for us to airport wd our heavy luggages

*** Only take licensed taxis with a meter, the unlicensed ones charge 5 times the price ***

Easy to get to using the Metro as the stop is right outside the Conrad.

When requesting the car, you go downstairs and have to wait a long time.

You can use the subway very comfortably in terms of transportation and reach everywhere.

Added bonus is the convenience of transportation, as the train station is nearby.

Also the supposed hotel shuttle bus to La MER is a rip off.

We ended up having to pay for a taxi back to the hotel.

Not a proper hotel shuttle bus like at Conrad Algarve, for example.

Private taxis cost 3 to 4 times more than public taxis.

The metro station is right outside the door (red line).

Hotel's close proximity to public transportation was a plus.

It takes 10 minutes by taxi to the beach.

In and out of hotel is busy traffic

Only negative was the wait time for lifts.

Waiting 10 minutes every time did get frustrating.

The transport is straight out the front door

15 minutes by taxi to the airport.

The availability of hotel shuttle services

Metro just next door.

The abundance of taxis

Clearly, unacceptable.

Clearly, unacceptable.

Luggage transfers.

They set up the spa with balloons to celebrate my sister, and after our treatments, surprised us with a beautiful fruit platter and cocktails.

Couldn't use SPA facilities as it was a short stay, but will definitely visit again.

The salon was also outstanding — special thanks to Mr. Ahmed, the hairstylist.

I did not try the spa, but I'm sure it's good as well.

Spa is average (very small and hence almost always full and require pre-booking).

I went down to use the steam room and jacuzzi every day.

The spa is not very good for the quality of the hotel.

The spa is a true haven of peace, ideal for relaxing.

We used the Spa facilities and had some excellent massages.

The best massages we have ever had.

Incredible massages from Dina and Iriana.

The spa needs a huge facelift

Highly recommend using the spa facilities

Dina and Iriana were fantastic.

It elevated our whole experience.

The spa had good facilities.

Spa is really good

Great pool, spa.

Loved the spa

Nice pool/gym/spa area

The sauna

Great spa

The gym without any windows is not the best for a hotel of this type.

The Gym was really nice and spacious with brand new Technogym equipment.

Which I was able to eliminate in the well-equipped gym

Honestly nothing I would dislike, but a gym isn’t facilitated.

The gym is great with water and apples.

Gym was well equipped

The gym facilities

A 24-hour gym

Nice pool/gym/spa area

The gym

Excellent gym

It works with valet parking, very well by the way, but for those of us who prefer to manage our entries and exits from the hotel and even our belongings in the car, it is not practical (you can use it, but you have to notify every time you arrive).

Also, the parking situation is crowded and there's a delay in bringing the car from the parking lot.

Except for the delay in valet parking and the pickup/return of the car.

The occasional wait time for valet parking during peak hours

Self-parking is uncomfortable. It is not enabled.

Valet parking is efficient and quick.

Valet Parking Free.

Parking valet.

Parking capacity