Voco Dubai Monaco, The Heart of Europe by IHG-Adult only Reviews: Everything Guests Say

We complain and they then tell us that we will receive a 25% discount on food/beverage but, oh surprise, at the time of settling the bill, we are told that it doesn't apply to alcohol and snacks!

Honestly overall experience was not great and i would not recommend it yet, maybe in 2 years when its fully open it would be better but atm its not worth it.

The biggest advantages of the hotel are the friendly staff, the newest modern rooms, a secluded clean beach (this is the best beach in Dubai), and delicious cuisine.

I recently had the pleasure of staying at Cote d'Azur Hotel - Monaco - Dubai World Islands and it was nothing short of a magical experience.

In conclusion, I had a wonderful stay at your hotel and appreciate the effort put into creating a unique and enjoyable experience for guests.

The facilities are nice, however they already need a major renovation… it could be an amazing hotel, but it misses the final touch.

We ordered pizza from the pool bar and it was not really edible, it was like eating a slab of cheap cheese.

We are second time here amazing place great food music overall we really like this place even at soft soft opening stage.

Perfect place to relax and enjoy , massive activities that surely you gonna enjoy, no dull moments in Monaco 🫶

It's these small, meaningful gestures that set Cote d'Azur Hotel - Monaco - Dubai World Islands apart from the rest.

We insist and they finally agree to give us a refund of 200 AED (much less than the 25%).

Overall best for the cost we paid, but with actual winter prices this service will be disaster I believe.

I believe that implementing some of these suggestions could further elevate the hotel's appeal to a wider audience.

For UAE residents badly in need of a break, it does not get any better than this.

Needs a lot of work, there's many more hotels that are better quality and value in Dubai

They’re calling themselves 5 Star, I think 1 star would be enough for such service and staff.

Something a little different, overall good value, some small improvements could really have a big impact.

Decent, but a lot of improvements must be done for the hotel to meet the standards.

The cabaret show was sadly a waste of time – would most definitely not recommend.

Adjust the bed covers to the character of the hotel - it will be better.

Hotel in perspective once all constructions will be finished will be in much better conditions.

A wonderful hotel for couples, quiet with a special atmosphere and a different feeling.

Its memorable memories because I decided to propose my fiancée in heart of Europe

An amazing stay with excellent cleanliness, fantastic facilities, great activities, and outstanding service.

If there are any issues just experience it yourself not from negative reviews.

If you decide to go for all inclusive package keep in mind that most of the items included in the package are conveniently unavailable and from 4 cocktail choices two are not available, staff keeps reminding you that you have to pay for the item - assuming you are checking out even tho you still have the white band and stay for another night.

Its not for relaxing getaway, Property under construction still new buildings under process its so noisy , the music is too loud to cover the construction noise , we moved our room away from the music with the promise from the staff that construction noise will stop at 21:00 which it didnt and they were working till 12 midnight .

Everything is clean and comfortable, and the staff are very cooperative. The most important thing is that the beauty of the place is enchanting, transporting you through the fragrance of history between the mainland and the island, away from the hustle and bustle of life and the noise of people. It's just relaxation, enjoyment, and tranquility.

This was my first time spending a day at the Voco Monaco hotel and it was an enjoyable experience. I will definitely return to the hotel soon. I am very happy that I chose Voco Monaco for my vacation, and it’s not wrong for someone to go back to a place once, twice, or more.

The meal system we booked with the room has specific and poor meals that do not cater to different tastes, and breakfast is also very limited and does not meet all tastes. There should be more varieties of food included in the booking.

Only one person there hotel manager she is french (kamiliya) she helped me when everyone deny to give me vegetarian food on my birthday due to her i got pasta finally thank god on my birthday me and my wife had at least something to eat.

What surprised me the most is that the staff are very friendly and eager to help in any way. Everyone is smiling and everyone helps, especially the receptionist who was wonderful to deal with. His name is Samba.

And before arriving at the hotel I tried to communicate with them but nobody picks up the phone and when I contacted them through social media they said they’ll call me and never did.

The waiters brought orders to the wrong tables - they stood for 5 seconds - a manager ran up to them and directed them to the correct tables - it looked ridiculous.

When we arrived at exactly 2:00 PM, Yassin told us that we should arrive at the meeting place 20 minutes before that, and no one informed us of this information.

I asked one of the recipient that it’s my friendS birthday and she said she will do something Al least to put small cake or letter in her room.

Checkout staff offered us a free drink and a few loyalty points, which we appreciated, but definitely did not feel like a proper compensation for their mistake.

We tried to order from the staff on the beach, but they were not interested, we had to get up and go to them and talk.

The staff are not well informed about their offers and they sell you packages for a price then surprise you with hidden costs and extras.

We waited a long time under the sun, and there was no cooperation from either the hotel or the crew at the marine station.

The staff was very good and friendly and i would like to especially thank Asmaa for her exceptional service, cheerfulness and being very pleasant.

Second when this lady fall down stuff from the hotel don not organize proper help at all , they were staying and watching

It was still opening phase and staff wasn't really mobilized especially during lunch where there was only 1 dinning space so far.

Breakfast staff are not professional at all and it took more than 30 minutes to get a single cup of coffee.

I want to put a note that I would give a great appreciation for Housman he was at the rec

I made an issue out of it with the waiter who was serving us and refused to leave the table.

Additionally, a heartfelt thank you to Ms. Habiba, who managed the boat trip arrangements with great efficiency and care.

Staff did not even acknowledge our anniversary during checkin process even though they saw the notes in the system.

On the downside: the staff at the restaurant constantly mixed up orders or forgot to bring them at all.

The restaurant and staff were excellent, the restaurant manager paid attention to us and made us feel welcome.

Same with Melvin and Sahid from the restaurant overall the experience were superb and would definitely book again.

Thank you to Katrina and the pool bar day team for making our stay more comfortable and fun.

The reception staff was amazing huge thanks to Duty manager Mr.Salim and Hossam both were so supportive

There is a Guy called Aadam in that restaurant which is in the ground floor is amazing.

The level of hospitality provided by staffs unparalleled in many ways..wish I could remember each ones name.

As for the staff, they are considered one of the biggest advantages of the hotel, starting with James, the helpful and nice guy who booked the boat, and Nasima, the elegant and polite lady on the boat, and finally the respectful, helpful, and gracious Hisham at the reception, who assisted me in upgrading my reservation because it was my wife's birthday, arranging nice things in the room with a delicious cake 🩷 Thank you, Hisham, and thank you to the hotel management for choosing great employees

The customer service, first time in my life a five stars hotel in Dubai used a Mobile as an operator!!?? One guy who is responsible of answering the phone and when I tried to call him he switched off the mobile. Poor customer service and I will raise this matter to Dubai Tourism Authority to reconsider their rating. It is not acceptable in UAE and it is not fair for the consumers and other five star hotels in Dubai and UAE.

I have only one complain and i dont like which is the guy in the bar named AHMED me and my friends we order only 1 drink because some of them they dont want to drink suddenly they decided to drink as well so we order another drinks but i will pay later but this Ahmed think that we will not pay which is bad service he talk to us not in a nice way...

3 reception is also unprofessional specially Front office manager check out time is 12 but you will have to wait for boat atleast 4 hour and for this they will blame you ( when you are going to check in why don't you inform them to book boat prior even they don't have any notice ).

I understand that this is out of their facility and technically it’s difficult considering the number of people leaving but if would be nice if they could find a way to help in that last mile of the journey and just move the luggage to outside where cars can pick us up.

On weekdays - an atmosphere of silence and complete relaxation, when it feels like you're at home, descending to breakfast in a bathrobe and then drinking coffee in the shade of a palm tree, with your feet in the clear lapping wave.

The journey to the hotel stood out — we travelled by boat, the trip takes about 35 minutes and is not tiring at all, but rather creates a feeling of the beginning of a holiday.

The concept of the hotel on an island and the rainfall, and its beauty, especially the road leading to the hotel, is suitable for couples for a complete stay and relaxation.

It is located in the middle of the Persian Gulf, the short trip makes you feel like you are entering another country with an incredible vibe of peace.

The yacht departure from Dubai takes place from a new area where there are currently no cafes or shops to wait for the ship's arrival.

This hotel is lying about being 12 km from the city center, when in fact it is located on a completely different island.

Since it’s located away from the mainland, then we were restricted on their food menu which was limited and with high prices

The place is amazing in many ways, far from the hustle and bustle of the city, and you experience something new.

The resort is located on a private island, offering a completely different world compared to the typical Dubai city experience.

We like the ship service, it is a nice part of the trip to get to the island by ship.

Beach dide is nice but ,I didn't like beach sand near sea, it very hard, can't walk without shooes.

It was extremely loud, with music playing until 3 AM, which you could clearly hear from the room.

A yacht runs every hour from 10 AM, so don't worry, you can always get to the mainland.

The building is not yet finished, and construction is ongoing, but this doesn’t interfere with the relaxation.

Yacht take us to island 30 minutes inside, and we was enjoy views but was very hot.

The location, for me personally just a perfect place for swimming and tanning in the sea.

I really enjoyed spending a few days escaping to the island; the tranquility is perfect.

It's not a place just for girls or just for boys; large groups are required.

Party vibe, come for the music and drinks but best to bring your own food.

We loved the vibe, the pool area and also the ambience and friendly staff.

The sea is blue and clear. Which isn’t the case along the Dubai coastlines.

Location was great, a nice escape to an island away from the city.

It was a nice place for a getaway and a place for partying.

Then you have to wait a long time for a public taxi,

The location is amazing, views are outstanding and the facilities are excellent.

The second day pool bar was not available and the asked me to take the drink from beach bar due to a private party which I am not aware during booking, if they have told me earlier than I would never go to a place to book my holiday with a half facility to serve me.

- The beach is very clean, but the sea is somewhat acceptable due to its calmness and the lack of strong waves for renewal, and there are small amounts of algae, which is not entirely satisfying for swimming enthusiasts in the sea, and this note should be taken into account.

The rooms are new and clean, an incredibly charming beach, wide comfortable loungers, unlimited towels, a pool with options for everyone, a screen with captivating videos, great music, and the evening DJ isn't annoying, food and drinks are of high quality, and attention to any request is invaluable.

There is no supermarket for shopping or pharmacy, and the place where rain should be continuous was not, and there should be a designated area like shops and more than one restaurant, as well as a walking area because it is an island, and more activities.

Because you will be restricted in your return time, you should be at the marina by 9:30 PM at the latest; otherwise, there won't be any boat to take you back to the hotel after 10 PM except for a significantly higher price.

The restaurant for dinner is very, very bad and there is only one restaurant which forces you to eat there, the quality of the food is very poor and the prices are exaggerated with no alternatives available

We ask the manager but he wasn't polite at all and offered two more glass (?!) of the same wine. no complimentary, no discount, no apologies, no regrets.. not pleasant experience.

Breakfast and dinner was at an open area on the beach, and for some reason the food was not covered and it was attracting insects, which is unhealthy.

I called once the room services to order a breakfast and they say move your legs down to the restaurant for breakfast included in the payment.

The restaurant in the hotel is very, very expensive, cappuccino for 40 dirhams, and canned orange juice costing 40 dirhams per cup, not fresh.

Restaurant service is terrible, there are 4 guys as service responsible yet you wait 15 minutes for a tea with 2 reminders.

The music was incredibly annoying as the restaurant played one and pool another but you could constantly hear both playing.

Food was horrible they didn’t have fresh juice S they were serving lacnor fruit juice and long lasting milk

The food prices it’s 100% more than all the 5 star hotel I ever went in my life.

The only thing which I don't like is regarding the restaurant which serves only buffet in the night

Food esp dinner was so bad, definitely not worth even half of the 180 AED we paid.

We ordered the tenderloin steak and could actually cut it with a fork it was that tender!

The buffet is nice but I preferred the La Rive restaurant but it is personal preference.

There is no room service, so we had to go down to the restaurant to order

I ordered coffee refill and it took 20 minutes and I never got my coffee.

So we ordered chicken pasta and breast chicken with mushroom sauce and mashed potatoes.

Even getting basic items like a spoon or fork required asking multiple times.

The hotel's restaurant has very good service and an idyllic setting, well arranged.

We actually regretted opting for dinner at the La Brasserie in the resort.

But can put 1/2 staff on peak dinner times to avoid this.

The food at the dinner buffet was good but not well heated.

We ordered dinner, a burger + a club sandwich = 190 dirhams.

I invited friend there for dinner and food was not fresh

They give priority to influencers when it comes to the service.

Its a quiet that single outdoor place or room service.

Prices of food is not so bad but is a big high, we were going for dinner in the evening, after the host confirmed our room number and we were entering, a waiter came and was speaking loudly that last order is 10:30 and it was exactly 10:31, so it felt kind of like kicking us out, another waiter was behind us and said it’s ok and asked us if we want to go in, i refused because i was not feeling welcomed anymore, and sadly there is no other place to go to so i had to go back to my room and order my dinner there.

A bit uneven service in the restaurant, they didn’t always clean the room on time (I leave early and keep the cleaning button pressed, but they still clean at their own pace), it would be great to spruce up the exterior (but I understand that this will happen as a result of the overall construction).

Italian names on the dishes, hummus as an appetizzer on the house, flavours too arabic or south asian and the most dissapointing thing, the shrimps that they offered should be fresh omani shrimps but they served on the plate frozen shimps, charging more than 100 AED for 8 pieces of small frozen shrimps.

- The resort's restaurant (the seafood restaurant, I recommend having dinner there) noting that mojito juices are not included in the dinner package price, and the waiter there does not inform you of this, so you are surprised later with a charge of 45 dirhams for each mojito juice.

I made a reservation at the seafood restaurant for a table in front of the beach, but the staff did not pass the information among themselves, and when we arrived, they had already seated other people there and I couldn't get the view I wanted,

From the moment I entered the room, there were no tissues in the bathroom, and I called the reception 5 times; each time they said they would send someone in a minute, but it took two and a half hours.

The lights in our room didn't work and after 4 attempts of speaking to them they decided to move us to a different room where the balcony was even more flooded.

I spent the first day of our stay trying to complain and requesting something to be done even if it’s not a surprise anymore, nothing happened, no reply.

We book the pool view room and first they offered different room, then when i complaint to receptionist, he said pool view room is not available.

From the moment we stepped into our room, it was evident that the staff had gone above and beyond to make our stay special.

The glass bathroom door has broken hinges and makes a very annoying noise when closing that disturbs anyone trying to sleep.

The air conditioning in our room was not functioning properly throughout our stay, despite multiple complaints and visits from maintenance.

In our room number 309 the balcony glass is moving i felt i will fall down it need maintenance

I changed my room card more than 8 times in those nights due to problems in the card.

The painting and facade quality was already starting to deteriorate and seemed like it was not maintained.

The colors and the layout , you may see towels, glass hanging around the pool floor area.

For a 5 star resort to lack things in the room like robes is surprising.

As they came back at 11:00 am and entered the room as we were sleeping

The toilet in my room had a bad smell coming from the sewage system.

The room had great views of the pool and sea, was comfortable and clean.

The bidet in the bathroom is very weak and not usable at all.

The hotel room was clean and spacious enough for 2 people with suitcases.

Under the bed at our room it was very dirty as well

Not a smart TV so no option for Netflix or Youtube watching.

We are then imposed a deluxe room for an additional charge!

I like the place especially the room where we stayed at.

The room is new, everything is very comfortable and beautiful

The balcony was flooding due to the rain street feature.

Had to reorder the food as they forget to serve

It's quiet and beautiful, and the sleep is wonderful.

They put food in the hotel room and no one informed us that if we ate, we would have to pay a lot. It was very upsetting when, after we checked out, they told us that we had to pay. We hadn't brought a lot of money for the hotel. It was really, really upsetting.

- The insufficient supply of drinking water bottles in the rooms, which means you end up buying them at exorbitant prices in the restaurant (I recommend bringing enough drinking water bottles in your bag and placing them in the room’s refrigerator) this will save you effort and money.

The air conditioning was very cold. It was the first time I slept in a hotel and had a deep sleep due to the cold, which helped me relax. I hope the air conditioning quality doesn’t change and stays cold all the time.

The room was not tidy. I discovered the staff member arranging the room with the door open while he was out of the entire floor, and there were no cleaning staff present, which could have exposed us to theft.

Soundproofing of the room with a corridor (doors) (where you can nearly hear how your neighbor in the room in front is taking his shower) and with outside area (where music could play till 12 am) not fine.

My friend and I picked up something in the pool, I still haven't figured it out, my legs and arms are covered in bumps and itching, for 2-3 days I thought they were mosquito bites, but they don't look like bites at all) 4 days have passed since our vacation, and the itching still hasn't gone away, although we are taking medication 🤷🏻‍♀️

One side of the pool is an ankle/calf deep water where there are proper dining table and chairs, sunbeds and I guess you can call it sun bed table where you can chill, have some snacks and drinks by the water.

Swimming pool is amazingly nice, very huge and clean, the “opened” facilities are really nice, music is good and there are so many activities going on, dancers, DJ, musicians, pool is 24 hrs open which is really nice and special.

A significant safety concern is present extending near the left side of the pool bar area—a large gap that is around 1.5m in depth, sometimes covered by foam causing guests to fall.

The sea is beautiful, but the swimming zone is pretty limited — after just a few meters there are already buoys, so you can’t really swim far out.

Many sunbeds were marked as “Reserved,” making it difficult to find a place to sit, even though they remained unused for long periods.

Party music are till late so if you intent to have a good rest its not the right venue for you.

The expansive swimming pool, complete with floating toys and foam intervals, added a delightful element of surprise to the stay.

On the pool they suddenly filled it with soap bubbles we were suffocating and no one noticed to help.

And the pool is nicely done which have a pathway in the middle with 2 different water levels.

This is a good venue for enjoying specifically DJ at pool and having drinks in the water.

A part from the 24hrs pool with music and a club, it was not that interesting.

The guys in the pool area are super fun and friendly, especially the girl from Morocco...

The only option is the beach far away the continuous loud music in the pool.

The swimming pool and swim up bar are an absolute dream in the hot weather!

Lastly.. there is no privacy for families by the sea or at the pools🌊

Very high price of alcohol beverages in the swimming pool and beach area.

The pool could have been a bit warmer considering the outside temperatures

Day pool pass is great and the cocktails are good value.

The promoted a happy hour but they are not applying it.

Coted’Azur hotel -Monaco is a very nice hotel and pool 🥰

You have to wait in queue to get a drink.

The pool was dirty and the chlorine was very strong

Maintenance of the walls and paint by the pool area.

The swimming pool very large with shisha and bar

Had to travel 500 m to use the washrooms.

The 24/7 pool access was convenient as well.

Swimming pool too close to the Hotel building.

We could even access the pool at night.

The flooring of the pool is not finished.

3) The number of sun loungers on the beach is insufficient. Construction debris in the sand, part of the beach has a dangerously steep drop into the water. In the morning there was foam all along the coast - it felt like soapy water was flowing straight into the sea

I just didn't like when we ask the staff incharge for pool bubles at 9am he didn't open it because he said i will open 11am and we waited till eleven still didn't turn on, it's our first time from there then he didn't let us experience this things☹️

Needed more activities after first night we felt lil boring we went to sleep early it’s will be nice if u guys will make activities like yoga and volleyball for groups more food choices and more reasonable food prices so ppl will come to this haven

Allowing food to be brought in, some visitors are annoying, and the hotel's handling of them is not strict, as well as the music being noisy and playing late at night.

Even though music was almost all day long, whenever I would close my window door, wouldn't hear a thing, at least where my room was located.

I would recommend them to provide with better activities and comparatively less cost on the beach for people so that it becomes an attraction.

The information provided for all inclusive is also incorrect because I check with chat in booking.com and the reality is not really matching.

The hotel is complete from all aspects, whether it’s cleanliness or the services provided or even the activities available in the place.

During the day, it's difficult to find a quiet spot, and even in your room you will constantly hear music.

There was also not enough people working at the pool bar, so it took a long time to get served.

The finishing does look so bad and the exterior paints of the building does not reflect high quality material.

It mentioned its a party place but unfortunately that happens majorly only on weekends i.e Saturday night sunday.

The beach facilities are quite adequate for those who want to venture into the sea or sunbath.

Meals were quite expensive but alcohol was incredibly expensive - £100 for a bottle of wine.

A new hotel, very good facilities, excellent and punctual service (the pool staff are wonderful).

Very high music till very late time and not enough restaurants and cafeshopes in hotel.

Nice facilities, construction phase in the early stages, planned to become many times larger.

You are relating on the pool and peole are paaaomg with garbage and stuff

I suggest providing some marine activities .. and supplying simple fishing tools ..

The amenities provided were top-notch, and the cleanliness of the facilities was commendable.

Moreover, I was impressed by the cleanliness and quietness of the hotel.

You cannot exchange money, nor pay with anything other than dirhams.

Mostly the same music Playlist every morning. Starting with Bill withers.

The decor of the hotel’s common areas is somewhat outdated.

However, other facilities on the site could use improving.

The ambience is fascinating and the facilities are fantastic.

The facilities in some parts is under construction

Half the property is like a construction site

Very friendly and nice place to relax.

It’s a totally strange but unique sight.

A five-star hotel should have a better and more varied breakfast buffet than the current one. This is my second visit, and I expect it to be the last due to the reception staff's treatment and the outrageous prices. Thank you.

And on the last day we order a coffee that never arrived, the 1st one came after 20 minutes, and when we order another cup of coffee it's just never arrived and we got frustrated and left the restaurant.

The breakfast is not aligned with a 5-Star hotel, more importantly as we stayed for both weekend and normal days, you can detect that on weekdays, the breakfast is also at a Lower grade with more limited options.

It just needed some exceptional charcuterie (pork meat) to make the buffet even more exceptional (salami, pancetta, prosciutto di Parma, prosciutto San Daniele) or beef like the dried meat from Grisons or Bresaola della Valtellina.

We been patiently waiting as there no any other restaurants we’re we can dine for breakfast and got me totally frustrated seeing other guest which came after us and they order has been delivered.

Their breakfast and dinner was perfect, (they give dubai chocolate as dessert👌) they having live music at lunch and violin resital at breakfast, they give so much effort for even the smallest details.

Dining - breakfasts are wonderful, dinner for two averages around 100 dollars, and this also needs to be taken into account, 2 teas in the beach cafe cost 15 dollars.

Breakfast was a great experience thanks to the whole team at the La Brasserie, who were super attentive and paid close attention to every detail.

The croissants and bread in the breakfast buffet were stale and tasted like they were old which was disappointing from a French restaurant.

Breakfast was wonderful the restaurant is elegant, servers are excellent in taking care of the guests, food are very good!

Having breakfast outdoors when it rains is very rare in Dubai, so better make the best of the situation.

For the morning breakfast we were exceptionally attended to and taken care of by Rohit (F&B Manager ).

Sometimes waiting time for a cup of coffee or choice of Egg was more that 20-30 minutes.

Second bad news: the supposedly included breakfast for a double room only covers ... one occupant!!!

We also enjoyed the breakfast accompanied by a girl playing the saxophone – a delightful experience.

The attention to detail in the culinary offerings certainly contributed to our overall positive impression.

They were just ignoring the guest even when the guest is calling them multiple time.

The jazz musician created an amazing atmosphere during breakfast, she was fantastic and polite.

The tea could have been a lil more strong... Even though it was nice.

I was expecting a better breakfast than that, not even a Greek yoghurt.

No variety of options , and poor quality as well of food

Especially in breakfast the scrambled eggs and sausage was half cooked

The breakfast was good, there is a lot of choices

I had booked a room with dinner and breakfast included.

Tried to order breakfast and no one even picked up.

The staff, pool, environment, night lights, room, and breakfast

The breakfast and dinner were not particularly good.

They ran out of orange juice at breakfast.

The breakfast menu was excellent, definitely recommended.

The buffet should be diversified more.

While leaving the island the waiting time to get on the boat is too slow have to stand for 30 mins in this heat of summer to get on the boat back and didn't got same RTA boat some small vessel we got with others to go back disappointment !

The worst experience due to the transfer to and from the island was that all the boats had no air conditioning and were closed, and the distance was long; it was truly unbearable. A experience that will not be repeated because of the transport.

Start from the boat to go to the island, we book for 12 and when we trying to call the hotel because we couldn't find any parking spot by 11.30 and prefer to reschedule the boat by 2 they are not helpful at all.

There are no designated parking spots for visitors at the fishermen's port before boarding the yacht that takes us to the island, so we parked the car in paid parking far from the port and walked a long distance on foot.

I was robbed by this hotel; the amount was deducted, and when I tried to track the location, I couldn't reach it, and it appeared that the hotel is on an island out of the range of my car.

In practice, reaching the hotel involves: driving to a designated parking area, walking to a bus shuttle, booking a boat online in advance, then taking a boat ride of about one hour, with departures only every 1–2 hours.

You head to the parking area and stay in your car until you see a big white bus, which means you can get out of your car, pay the parking fee, and get on the bus.

The boat transportation is very bad; the boats are not well-equipped, they are old and have issues, and the air conditioning does not work inside the boats, making the journey very difficult in the hot weather.

Transportation appeared at 4 PM, but when boarding the boat, they required passports from all passengers, so we went to get the passport and ended up arriving at the hotel only at 9 PM 🫤

They put a boat every 2 hours to reach the island, the boat finished at 22:00 and we had to call the hotel 10 times and beg them to pick us up from the shore.

The boat the get to the island is not continuously and it not every like 30 minutes so you have to make sure when the boat going to leave the mainland to the island

Probably the worst part was the boat out to the island, on the way back we got the yacht which is all good however on the way out we had a small ferry.

It had no air con, we’re left waiting 20 minutes late before it left due to passengers getting on with no booking and the crew unable to remove them.

The boat transfer to the mainland operates well under regular conditions; however, special transports outside of ferry times are not recommended due to poor and unreliable organization.

I was then told to follow the above process, which would have meant waiting over an hour for the next boat and arriving after 22:00.

The yatch pickup timings was an issue as it tends to get full, which definitely needs improving and bigger size yatch to accomadate more people!

The ferries coming and going from the island to the city were not very frequent, which meant I was simply stuck at the hotel.

Transportation processing was very bad and unfair, people who didn't booked are allowed to enter the boat and those booked were kept waiting.

The front desk responsiveness was severely lacking; reaching them via phone was nearly impossible, with multiple unanswered calls over several hours.

When my flight was very late at mid night, they arranged special boat to pick me up from the marina.

They had a boat tour around the island, which I liked very much and it was an interesting experience.

The timing of the boat tour that took the visitors to the other islands around the resort..

Its not yachts though, its normal ferries, they give a link where you book online.

However, while checkout the hotel provided a beautiful yacht which truly made a positive impact.

They made us wait 40 mins in the hot as their boat got issues.

And again we ended up standing in the sun at 40C for 20min.

You can't even go eat at a restaurant and return to the hotel.

After a full workday, I arrived around 20:30 at the parking location.

The boats were not comfortable as the Aircon was not working

Free transfers to the island by yacht every 2 hours.

There is a difference in prices; when you see the hotel on Booking.com, you see one price, but when making the reservation, the price changes. I was looking at hotels and saw this hotel at a price of 312+90, and when I made the reservation, I received a message that the total price was 430, and upon arriving at the reception, I had to pay an additional 20 dirhams.

I then spoke to a lady at the counter and she told me she’ll investigate more into this and there’s also nothing she can do other than extend my room for 2 more hours which I refused as I planned my day ahead and had to head back taking the 1pm boat.

When it was our check out day we went to the reception 15 minutes before 1pm and they said we were not on the list and we were put on the 3pm boat when we clearly told the lady at check in we wanted the 1pm boat and she confirmed!

Since we arrived too many people and less counters to help us check in after long queue they told us the room we book pool and sea view not yet ready and the time was 3:30 pm after one hour we got the room

When we asked the hotel to refund us for 2 nights and switch to another hotel on the mainland, they refused - the hotel said this needed to be resolved through Booking.com, and I received messages from hotel staff about the rules.

Then the rude European man managing the boat told me 'it’s not the time to say who’s problem this was the boat is at full capacity and there’s nothing we can do about it' and that I had to wait until 3pm!

The late departure of the boat and not adhering to the time, while I am treated strictly regarding timeliness when I'm late; I forgot my ID in the car and if it doesn't arrive within five minutes, we will leave

Afternoon when check out the staff Selvina was very polite and she said you can hangout till evening by the time we have booked the boat and my family was rushing out from the spa to catch the boat

I booked a room and I came from AD driving and I am POD (People of Determination) and they didn’t allow me to enter because my housemaid forgot her passport and she had an electronic ID PDF.

Morning around 8 request were can check out little late to hangout she said no you have to check out in time and the way she spoke was up to mark .

An appreciation to Habiba who made our check in smooth and continued to be warm and smiling the whole time even if she has a lot of people in her queue.

I ultimately could not reach the hotel and had to pay for another hotel of similar standard the same night, for a similar price, on top of stress and wasted time.

Since the boat to the mainland was at 1 PM and check-out was at 12:00, they allowed us to check out at 1 PM from the room without any extra charge.

Unfortunately, the receptionist on duty did not seem willing to listen to our concern and kept repeating her explanation instead of addressing the issue we were raising.

No one asked us for a deposit when we checked in but when we ordered drinks they said we needed one or we had to pay.

Also when it was time to leave the hotel had all the guest waiting in the hot sun for return trip back to main land.

I booked 3 nights and only benefited from the stay for 5 hours due to the poor arrival and departure system of the hotel.

I was told at checkin that I could eat anywhere in hotel - pool bar, restaurant, room service and at any time.

- Very slow check-in process once you arrive, we waited 30min in the queue to get our room key

This could have easily been avoided because they required a card for incidentals or damages upon check in.

You should have enough space for everyone to leave when they need to for flights or work etc...

The time arrangement.. we had to stay tell 7 pm when our checkout was at 12 pm

The organization for going out is zero due to the crowds and lack of quick organization

The hotel recipitionist didnt bother to mention and charged me the full price of the booking

The queue to check in was very slow, took us 45 mins to check in.

Trying to get back the ferry was fully booked when I asked during check in.

I liked everything about the property except for the checkin and the checkout process.

Where do i even begin EVERYTHING, amazing from pickup to checkIn and to checkOut.

The check in was a great experience and they gave us late check out.

The check in took more than 30 mins with no proper details given.

What I didn't like about the accommodation is the parking situation; there is no designated parking for hotel guests and the situation is really bad. I hope they provide parking because the situation is awful. 👎🏻

The hotel does not have a designated parking area, and there is also no place at the cruise ship terminal for hotel guests to rest.

Nothing just to have a parking for the cars before taking the boat as we had to park far and walk in this hot weather

For those planning to go, focus: as soon as you book, they will send you the parking information and boat reservation.

I didn’t like the arrangement of the yacht first there was no place to park in the spot place.

And if you have happiness and enthusiasm, they will give you a discount, don’t worry.

My car was fined in the parking lot designated by the hotel for customers.

There are no parking spaces at the port, and the area is very limited.

I hope to provide special parking for visitors to the island for cars.

There was no parking for guest at the Marine water station

There is not enough space for the parking

Parking is available before boarding the yacht

There is only parking for cars.

Very limited parking for your car.

There are no parking spaces.

Paid for parking.

The Spa was hard to locate and had only one therapist and one room - they told us to come back in the morning as 2 therapists would be available in the couples double treatment room.

To be honest, the gym and spa didn’t meet the standards one would expect from this hotel.

The spa is not open yet and some facilities are still yet to come.

The massage at the spa was one of the best I’ve ever had.

Unable to use the spa facility & construction still ongoing around the island.

Spa was in a temporary location which encountered a lot of noise.

We had a relaxing spa experience with Ms. Zoding and Ms. Oktarini.

Only downside was the spa wasn’t available during my short stay.

The massage is wonderful; I recommend it for therapeutic purposes.

The massage area is very small for the hotel

Spa was great too as per my wife.

Still no spa amenities sauna and steam

The hotel also has a massage service.

No jacuzzi, sauna and steam.

Massage and beach area

To be honest, the gym and spa didn’t meet the standards one would expect from this hotel.

The place is great, but the size of the gym is small, although it's somewhat acceptable.

The gym was the size of a room and had 1 or 2 machines.

There is a small gym, but it is really excellent and meets aspirations.

The quality of the building and the gym is very bad

It’s not complain but there is no Gym in the hotel

Gym has only 3 machines.

The gym is tiny

The gym