Waldorf Astoria Dubai Palm Jumeirah Reviews: Everything Guests Say

The hotel is suitable for those who want a quiet vacation and not a lively one, but on the other hand, it is quite boring there in the evenings if you want to go out.

You get your money's worth in terms of luxury (Aesop products, robes and slippers, enough water throughout the day) and a great range of food options.

We absolutely love the quality and service at the Waldorf Astoria and it will always be our first choice for stays in Dubai

Everything met my expectations, as I am not here for the first time and surely will not be for the last time.

The child-friendly touches were extremely helpful and showed how much the hotel cares about making families feel comfortable and accommodated.

Having visited a few other hotels in a similar bracket the WA felt much grander with a classic decor.

The pool area and the beach are lovely and it’s all kept really well and was super clean.

The property turned out to be much smaller and less grander than the other Waldorf astoria properties.

The WA is a quiet oasis away from the hustle and bustle of the Marina and downtown.

It is a place where one can indulge in luxury and excellent service to the fullest.

I was hoping for a more charming hotel, but it felt more like a factory.

A beautiful hotel with perfect service and in a very good location at Jumeirah Beach

This is the only downside of the hotel, without this it would be perfect!

This is already my third time at the Waldorf and I keep coming back.

Super base standard, very friendly staff, and excellent food (we had half board).

Everything it was the best stay at a resort I have ever had.

No value for money let alone even minimum for what I paid.

Great structure, excellent services, very kind and helpful staff, very good food

I particularly liked the service and the atmosphere in the hotel.

The hotel was beautiful, the staff amazingly helpful, courteous & friendly.

It's a little further by cab but worth the extra distance.

Thank you to everyone who made our stay so special.

This was our second time and we love the cleanliness,

Beautiful beach with an adults-only section and no smoking areas.

Great hotel in Subai if you have a family.

When we arrived, the view of the Hotel impressed us first, then the kindness, flexibility, and incredible expertise of the staff, the room itself was a luxury miracle, followed by the view of the beach, the incredible comfort and luxury on the beach where dedicated staff take care of all our wishes, even keeping our sunglasses clean, the quality, variety, and tastiness of the food, the fridge is filled daily with delicious water, and on the beach, there is ice-cold mineral water that is replaced every half hour...

It was an enjoyable stay and a special thanks to Mr. Omar who was cooperative and treated us with kindness and respect.. We were a family of 4 people and 2 children, so they upgraded our reserved rooms to a luxurious hotel suite.. I appreciate his good treatment. I will definitely repeat this beautiful experience..

Terrible experience, one of the worst hotel ever , with unprofessional team and terrible room service food really dont think to order even a cup of coffee disaster / low quality food , this hotel must be rated as 2 star hotel.

The hotel was very good in 2018 and 2019, we liked it very much and we were happy to be guests there, which is why we have now decided to stay again - but never again.

For all these reasons, I say it has been the best resort of all the ones I have visited, and well, the city itself and the warm but pleasant climate also contribute to my satisfaction.

They were amazing with a birthday for one of the member of the family and also I had asked for something that wasn’t in the menu for my son and they had arranged for it without any fuss.

If there was one comment, I would say that some of the serving staff at the Mezzerie need a little training in dining etiquette, i.e. when to clear, which side to approach etc.

Halid on the beach even remembers where we like to sit and puts our towels out nice and early, we can't ask for any more than all of this.

Fantastic service from the very kind and attentive time off staffs, ALEX,LESLIE, ROHINI, SHIVANI, RAHUL,KAVEEN, CHANDIMA, PRAMILA,ASITHA, KAMYLE, THIS TIME OFF STAFF HAS MAKE OUR STAY UNFORGETTABLE

The staff in the restaurant and pool checks how long the guest stays and is noticeably friendlier towards the end of the stay (tips....)

Everything that happened does not reflect on the staff being bad; on the contrary, they were top-notch in manners, respect, and elegance.

There were issues, but the main manager was able to smooth things over with a friendly conversation and attitude towards guests.

Staff at the pool and beach is very slow, you wait 15-20 minutes for a glass of Prosecco or coffee.

Car rental parking service to the extent that they opened the door every time I got into the car,

Big thank you to Lesley and restaurant staff and all poolside staff Harshad, alarm, Taimur, Irfan and Borzo.

That was not a nice experience especially that I reached at night and my daughter was sleeping already.

The beach team also contributed to our overall feeling of well-being and allowed us to deeply relax.

Guys at the pool / beach are incredibly service oriented. thank you to Thomas, Dinesh and Sasi.

Santos on the beach couldn’t do enough for us - 5 stars for him as well.

I was complaining why no one informed me early enough so that I can solve it.

However they sometimes didn’t seem to understand things we were asking for with ordering drinks.

Drinking Glasses constantly not replaced and had to ask for them x5 times one night!

Another point, terrible service from the breakfast team, and it was also super crowded.

They did move us but we’re making a bit of a fuss about it.

The manager on the day we were leaving was simply amazing to my family.

The in-dining team were fantastic (Christopher, Roselyn and the rest of their team).

Excellent room service, everything we asked for was delivered to us very quickly,

The gentlemen at the entrance were always helpful, ready to assist with transportation...

They are very courteous and the little things make all the difference.

Sarefina was excellent, Leonard is a definite asset to the Waldorf Astoria.

I would like to especially thank the employee / Samihah at the reception as she is the best example of excellent service on behalf of the upscale hotel and the most magnificent city in the world, which is (Dubai). She is the epitome of customer service at the hotel, and I extend my deepest thanks, appreciation, and respect to her, wishing her continuous success in her career. I hope the hotel management recognizes and appreciates this employee.

Everything, really everything was top-notch. Starting from the greeting at the hotel entrance with the handling of our luggage, the escort to the check-in desk, the quick arrangement of formalities there, the early availability of the room, the service, and above all the pleasant presence and friendliness of the staff in all areas of the hotel.

I got upset since the receptionist could have given us the New room, with full view of the sea without a large ugly building to block the view, with a strong air-conditioning, NOT a malfunction air-conditioning, where we spend much time calls and visits of maintenance, running to reception for change and help.

Another example is that on our last night at Waldorf, I was too full to have a buffet dinner but would like a cup of soup while my daughter was having a full meal, so I asked the manager and he said absolutely I can do that.

In general, the staff in the restaurants are very good and leave no wishes unfulfilled, especially in LAO and Mezzerie; even though it's a buffet, the food is of good quality, so in my opinion, half board at the Waldorf Astoria is worth it.

We could not have our room for the totality of our stay so we really were disappointed because many rooms were booked for people coming for the Cop 28, so Viorella upgraded us and it was difficult because the hotel was full, she helped us during all our stay.

But they want to give a room on the 5 floor empty and let me stay on the 2 floor and walk very far end on the corridor with 4 year olds kid that I have to carry him back to the room every night.

Great stay with family, we would definitely go back, there is work going on in the hotel from 10 am - 6pm, this was not mentioned on our arrival. Could have been disruptive if wanted to spend more time in our room.

ONLY after 5 hours of via dolorosa our room was changed to another floor, another room, where air-conditioning has changed very quick to 18.5 degrees centigrade, and from the veranda we had a full view of 100 percent of the beautiful sea!

We had a booked a room for 2 adults and 2 kids (5 and 9), the hotel team didn’t offer us extra beds for kids we had to ask for them.

And their claim that it requires long cleaning so you are forced to stay in another room that is unsuitable or not in a good location

The room was oriented partly on construction zone, but thanks to the 5th floor, the panorama was good and it doesn't influence on us.

The cleaners were respectful that they did not come in and clean when my teenage children were on their own in the room.

The room was luxurious, clean and spacious with Dubai skyline views with daily free water bottles and cleaning twice a day.

The other connecting room was completely fine, so it was quite noticeable that the issue was isolated to one room.

Everything: the room, the staff (always very pleasant, attentive, and caring), the breakfast is excellent (very diverse and very good)

The description of this room is family room then I expect to have a livingroom in between 2 room.

Beautiful, very well-equipped large room with a view of the palm, very good breakfast and dinner, nice pool

Lovely room with a amazing view , plenty of water and hot drinks , lovely big bathroom

Receptionist told me he will give me a better room than other rooms upon check in.

The room was decorated and he was treated with a bottle of wine as well.

Plumbing broken , Room telephone out of order, unable to communicate with front desk.

The Cleanliness of the room especially the toilet and balcony is below expectation

The hotel is spacious, big, and clean, and the room is the same.

Some cheap fixtures in the room itself (Kleenex, toilet paper), no plugs.

The room was very nice with a balcony with sea view.

Nice room and great bell team Thanks to Hamid & Arabinda

The room is spacious and had everything one needs and more.

Beds were comfortable & housekeeping staff did a good job.

The hotel and our room was beautiful, large and clean.

The hairdryer they are and it doesn’t work sometimes

They cleaned the room while we were at dinner

The lighting in the rooms is a bit strong

When I complained, they said they were full.

Very standard and not what one would expect.

Only thing that stops this hotel being a 10 is the location since it's on the outer section of the palm and is a bit further down it's a ways away from everything.

Unfortunately, the beach was closed during my stay with privacy screens (work on the beach by the government, the hotel is not to blame, but booking.com did not inform about this in advance!)

The location is excellent for the beach and the view but it may be a bit too far from the center; going out for dinner or on excursions can become a bit challenging.

The location is very nice if you want to stay on the palm . it is a bit far from the city the trip a minimum of an hour to reach dubai mall.

There was constant noise: a malfunctioning AC machine in the garden, leaf blowers going for hours, noisy deliveries, DJ music from Club 55 on the beach, and a construction site next door.

Building site next door never informed about when booking and the road works on the palm added 1 hour to all journeys on and off the palm again nothing said when booking

I didn't like that it is located at the end of the Palm, so a bit far from all attractions; it takes 30-40 minutes by car and costs 70-100 dirhams one way.

If you are looking for something specific, you have to plan for the fact that it takes about 30 minutes by taxi to get to the city because of the hotel's location.

It may feel a bit isolated there as you’re on the outer part of the palm, but it’s great if you just prefer a quiet, calm holiday staying at the hotel property.

I think the beach shore edge would benefit from clearing more often, people have a lot of trouble entering the water safely, children struggle a lot.

It is important to note that the hotel is located at the end of the last leaf of Palm Island in DUBAI.

The hotel is beautifully located with a front view of Jumeirah Beach and a rear view of the Al Alrabat.

Its location is perfect for resting inside the hotel. If you are going out, this is not your hotel.

If you are looking for a short break then the WA on the Palm is a good choice.

Palm Road under construction, depending on the days it took us almost an hour to get out

There was a construction next to the hotel and it was loud during the day.

However during the rush hour it can take around an hour to drive to downtown.

The beach is terrible, so many broken shells that entering the sea becomes unbearable,

A courtesy bus to malls is much needed for location of the hotel.

It is at the end of palm , too far from center.

This will probably remain the case for the next 2 years.

The hotel was far from the peaceful retreat it promotes.

The location is very good for a family with children!

Plan for a means of transportation to the city center

Children were heard everywhere even on 'Adult only' areas

There was a large renovation next to the hotel.

Location - hotel is a bit far from everything.

Location makes it harder to get into downtown Dubia

The Hotel was overfull with clients and children

A bit far from the malls and Madinat

The breakfast, the pools, the cleanliness of the sea, and special thanks to the hotel management and the manager Mr. Sami. Thank you very much for the warm welcome, good understanding, and hospitality. Thank you very much, may God bless him and increase his like.

It continues with the ladies at breakfast (A special thank you to the head hostess at breakfast in the morning who makes an effort to learn everyone's names and who is overflowing with small attentions and kind words).

Fantastic breakfast, top-notch and professional staff, maximum cleanliness, customer care at the highest level from reception, through the cleaning staff, through the cooks at breakfast, to the hotel worker responsible for towels on the loungers.

Our simple omelette well done was done wrongly, it had to be done again but it was still runny and they added cheese despite us telling them we don’t want cheese.

The service at breakfast was not good - we had to wait for a while to get coffees etc and l did not like the fact it was self service.

And finally, we ordered breakfast in the room at reception two days before our departure for 06:00, the lady was very friendly and wrote everything down.

We were told that it starts only the next day, but I did not see why I should pay 250 AED for breakfast per person.

The buffet meals were always exciting and the children and I always looked forward to meeting the hosts who showed us to our seats.

During breakfast it took 10 minutes to get a coffee (if they don't forget it)! It should have a self-service coffee as well.

I do appreciate that the hotel acknowledged the issue and offered us a 50% discount on breakfast as a gesture of goodwill.

Whether it was bringing over a drink we didn’t order or charging us for the breakfast even though we were half board.

The breakfast and dinner buffet is very basic for a 5-star hotel, considering the price and what is expected from the brand.

The breakfast selection was exceptional, with plenty of fresh, high-quality options, and every dish we tried exceeded our expectations.

Our family booked the half board option and we found both the breakfast and evening buffet to be excellent.

Breakfast was particularly frustrating: Although there were free tables outside, we were not offered a place to sit.

We paid for half board for nothing, because the dinners were very poor. We ended up eating out.

I would appreciate if breakfast time was more relaxed. At 10:30 staff rushed to empty all food..

There were times when dinner was satisfying, and times when there was nothing we liked at all.

I stayed on a half-board basis, the food was great, plenty of it, and very tasty.

The only thing we did not think was 5 star was the breakfast.

In the half-board system: one drink was included for each person at dinner.

0-17 are considered children on Booking.com but hotel considers 12+ as adult.

The breakfast has no many options, almost same dishes every day.

Maybe it would be better to extend the breakfast hours

The only thing I didn’t like is the breakfast.

The breakfast was really nice with a great variety.

But I wish there were two places for breakfast

The food is delicious (breakfast, hotels restaurants, etc).

Breakfast was very good everything was exceptionally good.

Breakfast and dinner are great and completly

Food was far below expectation especially the new Chinese restaurant, only the name is Chinese, but the taste is nothing to do with Chinese food, sorry but poor quality, very salty, or very sweet, also very expensive to such quality, prices of drinks are far too expensive, maybe you need a good Chinese chiff.

High-level in-house restaurants, but I really want to thank Chef Carmine of the "Social" restaurant for the excellent dishes and the Hilton atmosphere that can be felt in his restaurant, which makes it a good excuse to return.

The first night only Asahi Draft was available so we paid thinking it was due to a different beer, the second night they were out of Ashai and said only Peroni was available and charged us the extra!

The price-performance ratio at Social is exaggerated; we travel a lot in Italy, but you won't find such prices for Italian food anywhere; the quality was good, but the modern cuisine takes some getting used to.

You only need to stand up for a few minutes with your partner after dessert, and when you return, the table will be cleared and new guests are already sitting in your place 😁

The one night we decided to dine in we expected a wide array of flavours but were left with the impression of the chef using the exactly the same spices for each dish.

Unfortunately this room was too small for all of the guest and it took 15 minutes to get our coffee and 30 minutes for us to get our eggs cooked.

But children running around at 10pm is not good in the restaurant and also very noisy the restaurant is for eating and not a playground for young children,

When we informed about early check out and ordered launch box, we got fresh juice, hot tea, tasty bakery and fresh fruits and it was great served.

More concerning was the cleanliness of the restaurant area, as we observed cockroaches passing under nearby tables on two separate occasions while guests were dining.

When purchasing breakfast and dinner packages not all food is included and even water for diners is sold separately ((( unique experience!

On one occasion we were told that one of the restaurants didn't need a reservation, we just needed to show up.

I found the à la carte restaurant menu choices a bit limited for those, like us, who enjoyed half board.

Half board is recommended; you get credit of 175 Dirhams per person when dining in a specialty restaurant.

The dinner buffet was Indian theme, in my opinion during public holidays the buffet should be international.

The food is delicious and varied (we took half board, we could change dinner for lunch).

I didn't like the main restaurant, very large and cool style and uncomfortable with constant music.

During the meal, a waiter approached and asked if we would like something to drink.

We were also very satisfied with the restaurants and snacks at the beach and pool.

Only one restaurant is available, and the menu asked a lot of extra payment

The food in the restaurant is varied, with a fresh, non-repetitive menu, choices available.

A big thank you to the incredible chefs and the entire restaurant team.

Also on Half Board Plus in the buffet restaurant Draft Peroni was included.

The same goes for the various themed evenings (Indian, Arabic, international, etc.).

3 restaurants were closed for renovation, we weren’t informed when booking.

Probably could be more variety of sea food the only comment.

The price does not even include water or soft drinks.

It was like a forced menu for half board

The dinner buffet was personally too Arabic for me.

Restaurants are too expensive but of good quality.

After telling them I needed somewhere to change as I had an important work meeting, I was taken to a near by hotel where I had to change in the lobby restroom (with no changing rooms or showers available).

I believe these facilities should ideally be accessible from at least 7:00 AM, as many guests prefer to enjoy the pool or beach early in the morning, especially during the summer.

The combination of exceptional staff, luxurious facilities, and a commitment to high standards makes the Waldorf Astoria, the Palm a top recommendation for anyone seeking an unparalleled hotel experience.

It is definitely necessary to address the wifi coverage in the hotel, as the signal often dropped in the common areas of the hotel or on the hotel beach.

The included wifi is very bad, if you want to improve it you have to pay extra. You don't expect something like this from a hotel like this.

The staff, the standards, the comfort, the pool, the bedding, the room, the view, the meals, the welcome, thank you to the whole Waldorf team, exceptional stay!

The only feedback would be to keep the buffet in the Pearl Lounge open past 8pm as that is quite early to close in the evening.

There were parts of the hotel not in use and we were not told about this at the time of the booking or even check in.

It would nice to have little more sport attractions opportunities on the beach for the kids but the ones they have is fine as well.

The current limited operating hours make it difficult for guests to fully enjoy these amenities, particularly for those with limited time during their stay.

The hotel should update the air-conditioning system to enable warming the room at night when it is getting colder outside, or alternatively provide radiators...

We were not able to cancel after staying there a few days and wanting to change hotels because we had booked through booking.com.

The pools, private beach, and all the other facilities of the hotel were very nice and inviting, and were very well maintained.

Of course you have to pay for it but it's the only thing worth the money in this mass tourism bunker.

As the icing on the cake, a beach bag, possibly also flip-flops for the beach, could have been provided.

Extremely loud bass and drums, even on the Mallorca party mile it's easier to catch a wink.

The beach is clean, there are always free spots, the sun loungers are very comfortable.

Has the good balance of quietness but also kids are free and well accommodated.

The facilities were amazing! Separate steam room/sauna & jacuzzi for men & women.

The food at the beach and room service food is very good

There is entertainment, pools, and a good menu in the restaurant.

Construction work (maintenance work) on the hotel premises (noise, workers, equipment)

Carpets in common areas are a bit old and dusty.

The hotel offers a lot in terms of activities, facilities.

The lobby and the communal areas was also impressive.

Free shuttle bus to the Mall of the Emirates.

Some part of the hotel needs a little renovation.

Beutiful setting, grounds and pool with beach access.

The gym is amazing, as is the beach.

Family room are specious with all amenities.

Very annoying that the pool attendants reserve sunbeds for people by leaving magazines on the beds and try and tell you that people have been down and put them on there, and gone to breakfast, complete lies as I've seen them place them and reserve for same people everyday, then the people don't turn up till 11/12 to sit on them.

The breakfast, the pools, the cleanliness of the sea, and special thanks to the hotel management and the manager Mr. Sami. Thank you very much for the warm welcome, good understanding, and hospitality. Thank you very much, may God bless him and increase his like.

If i compared it to previous hotels i have stayed in in Dubai i felt the pool area could have been bigger especially the adult only pool - but not to be put off that is only a personal opinion

I would also like to highlight the beach - clean, quiet, great service, comfortable sun loungers, they bring a bucket of ice and water (free of charge!), provide wet cold towels, and offer to clean your glasses! )

The service at the pool was incredibly pampering, including free bottled water in a bucket with ice, something that helped cool us down with lemon slush that felt funny and indulgent!!!

Excellent service at the adult pool by the lifeguard Sasi, exemplary attention to towels, food, drinks, and ice; when a hotel has such staff, you can truly feel at ease.

Small incident happened at the pool, my daughter was nearly drowned and the lifeguard response was slow, but they apologized and offered me medical care

Beach and pool close early and open late, should be open at least 7 to 8am and pool should be closed at least by 9pm

The Beach was also very beautiful but the sea was very warm, so the pool was better because it was cool and refreshing.

As an extra bonus, there is an adult's only pool with the spectacular views of Atlantis the Royal that is a refuge.

Pools and beach were staffed well and plenty sun beds for everyone with strict management of their allocation which worked well.

Pool / beach side no proper 5 star services with complimentary ice cream / cold towels or anything to be offered

Everything was excellent from the room, the pools, the cleanliness, the availability of water at all times, and the excellent service.

Indian Pool / Beach staff were incredibly rude ("the beach is closed, I take your towel and you go now").

That was very disappointing when you go down early and still struggle to get a sunbed in a decent area.

We always were at the Adults Only Pool because it was so calm there and you really could relax!

Other hotels in the Dubai especially in the Palm area their pools stays till 11 pm.

Relaxing pool area with excellent service and a good selection of poolside food and drinks.

The adult pool area was small compared to other places I have been in Dubai.

If the pool is closed what else can we do in a hotel?

I didn't enjoy the calmness of the swimming pool and the beach.

The pool area is great with a shallow section for little kids.

The pool is charming and so is the private beach.

The adult pool and jacuzzi is "closed" Monday to Friday.

The swimming pools and facilities were great and not overcrowded.

The pool, selection of restaurants and beach were brilliant.

So we didn’t even go to the pool.

Every hotel should have a adults only pool!

Beach, gym and Sauna definitely a great treat.

The pools are heated and very clean.

Of course they don't extent the validity of the access card, so head back to reception, then finally get in the room and they switch off the lights so your children have to go to the toilet in darkness and you have to use the torch on your phone to see your items when packing!

Also we arrived at 1:00pm received our room at 4pm when we requested to check out the same time they gave us the room they agreed only until 3pm late checkout and no compensation they said the policy until 12:00pm which doesn’t make sense why we received the keys late.

We would go up from the pool around 2:30/3:00 PM and the room still wasn't made, we were actually caught by the housekeeping team inside when they knocked on the door and we had to wait for the later shift for them to finally clean it.

When I first arrived, they delayed my room unfortunately, and the excuse was that it was a holiday... What does that have to do with me? But afterwards they compensated me by allowing a 2 PM checkout when I asked them.

The earliest check in is 3 pm - but you have to wait an hour for your luggage, which is very frustrating when your staying for just the weekend and wanting to get to the pool with the family.

The receptionist was not honest and manipulated the facts .. Despite my long patience, I had to go apologize to her at the request of the manager on duty even though I was in the right ..

The checkout was a hassle. One manager had approved that we check out at 2pm but another one came at 12 and she sounded like she was chasing us away we had to finish packing outside

But i had to call 3 time at same day of arrival to confirm my request as initially they told me the rooms are not connected but after 3 calls they confirmed by requested room

We had a difficult time even before our arrival, as we had booked half-board, but the day before we were told that we were not entitled to half-board, even though we had a confirmed reservation.

Upon arrival at the hotel, I was informed that due to the cancellation of the reservation, my paid day is considered a PENALTY FOR CANCELLATION, and I need to pay for it again!!!

I contacted the hotel but they refused and offered to pay on the spot, in the end it came to $4,600, Booking.com tried to provide assistance but the hotel refused to change.

I accidentally booked a room without breakfast and dinner for $11,000, and immediately wanted to cancel the booking and make a new one with food, the difference was only $800.

They should clarify on checking in what is complimentary and what is chargeable its frustrating to be told a huge bill when checking out which you did not plan for.

I had an issue with the AC in which they had to send someone over to replace the thermostat! This should always be checked prior to someone checking in.

In the end, we arrived at the hotel and they reserved an amount for the entire stay plus a few thousand, which is not usually done in hotels.

Even though at check-out they told me they have several free transfers to Dubai Mall and other places, no one gave me this information at check-in.

In the end, the charge was fine and as we booked, and they refunded us the excess they took (I hope, I haven't checked yet ..)

I also asked for adjoining rooms upon check in, but was informed the hotel was fully booked and they didn’t have an adjoining room available.

I have not received an invoice for the hotel costs and am now still running after it - on the third day after the stay.

I booked a room from March 6 to March 14, 2023, through Booking, and the cost of the first night's stay was deducted before check-in.

We were requested to pay for our breakfast even though it was paid ahead during our check-in.. did not understand why it was not showing.

From checking in, servers at the pool and beach, restaurant staff and checking out, everyone we dealt with was exceptional.

In the evening, the lounge accepted its last orders at 10:30, even though it was open until 11 PM.

All the staff at the reception say that we see you have paid but we can't do anything.

We arrived at the hotel early, and they checked us in without any problems right away.

This one didn’t welcome us with our drinks we had to pour are own drink.

The employee said and assured me upon multiple requests Booking.com will send me the bill.

I clearly explained to him im coming to checkin and he kept asking questions

They let us check into the room 6 hours before the check-in time

We asked for late check out was refused even for an hr

I tried to order spa facilities- but SPA staff didn't answer my calls and even didn't react for what's up messages for the phone they provided themselves

We would've loved to just have a normal couple's massage but even though the facility for it exists, this was sadly not possible.

The only slight drawback here was that the couples massage room is only bookable through a special signature gold-treatment (forgot the name).

When i came and asked why they didn't answer my messages- they replied : 'we just didn't reply. that's all!!!'

It’s pricy at the hotel - just expect that when you want to buy food and perhaps get spa treatments.

It is time to renew the the welcome area/reception and arrange nice presentation of cosmetics they offer

So, during my stay i lost the opportunity to visit SPA facilities at all

Tanja from the spa gave the perfect massage ever, even with a medical focus!!

The spa is one of the best I have experienced—quiet, spacious, and relaxing.

The Spa was a very nice experience with great facilities and experienced therapists.

Lack of connection to changing area, nowhere to sit and relax.

During a stay at this hotel, we recommend visiting the Spa.

Visited the spa which was lovely - had great treatments.

Men’s SPA was really small and not attractive to use

The spa area and wellness treatments are absolutely recommended.

Few services like the spa are really expensive.

The picture is very poor and dull

Spa facilities make us feel as queens.

Spa experience was amazing and highly recommended.

The beach and the spa are fantastic

The ladies spa area wasn’t impressive.

Felt dated and poorly thought out.

Spa, beach and pool were fantastic.

Hospitality, breakfast, spa were all amazing.

The spa was divine and relaxing.

Gym and Spa high class.

Thank you thank you 🤩

Spa prices are exorbitant

Great spa experience.

The other so-called taxis are very rude, and your fare from the center to the hotel can amount to 450 dirhams (in such a situation, I simply refused to pay that amount and threatened to call the police), I opened the door and got out of the car.

It also has free bus shuttle services to Dubai Mall, Mall of the Emirates, and Atlantis the Palm, which makes it easier to get around the city a bit.

We reached Dubai on the day of flooding (historic Dubai flooding) and the hotel stated that they were not going to send airport pick up.

I really liked that the hotel offers free buses to the big shopping malls, so you don't have to pay for a taxi separately.

I recommend using only the yellow taxi (city taxi), it always arrives and uses a meter. You can order it right from the hotel.

Except on Mondays, there are free shuttle buses to the Dubai Mall and Mall of the Emirates twice daily.

Very! Very far from the center and entertainment, with traffic it takes about 40 minutes to get there.

Long drive to the hotel, next to a construction site, which can be heard by the pool.

And shuttle bus to Dubai mall & mall of the emirates was a plus point.

The live jazz wasn't running and bar was closed with no notice.

Due to flooding on the roads, we were unable to get there.

I explained how taxis had refused to bring us to the hotel.

Limousine service: driver spoke no English and was very unkempt.

I rang up to book a room with your reservations.

Waiting to get taxis can take some time.

Difficult to get a pool car at times

Valet was a little slow and disorganised.

Ordering taxi was a little bit difficult.

Complementary shuttle bus to many areas.

The gym, with its stunning view of Burj Al Arab, stands out as one of the finest hotel gyms I have visited.

The Gym was good, although several treadmills had annoying faults flashing up during use.

The gym is also very nicely equipped and accessible at all times.

During a stay at this hotel, we recommend visiting the gym.

Gym was well equipped and a nice facility

Best gym I’ve seen at a resort/hotel

The gym was spacious and never crowded

The gym is very good

Gym and Spa high class.

So was the gym facility.

Large and well-equipped gym

Valet parking.

Valet parking

Free parking

Valet service.