voco Orchard Singapore by IHG Reviews: Everything Guests Say

I didn't like everything. The hotel is rated five stars, but in reality, for someone who is used to high-end and clean five-star hotels, this hotel should not be rated more than three stars in every aspect.

The hotel was as you would expect for a 5 star hotel, it feels like it has been renovated in resent times, and still has a vibrant feel to it.

I had booked a room for the night, only because the hotel I was staying at for the rest of my stay did not have a room available then.

The fact that they dont accept other currencies including US Dollars, its a hassle for some people who dont have singaporean dollar at the moment.

Also promoting Ambassador benefits but the hotel having different benefits not aligned/compared to what’s advertised, then this should be clear upfront.

They managed to preserve the old flair of elegant Singaporean hotels on the Orchard Road without being old fashioned.

My family recently stayed for 5 nights in 2 rooms at Voco Singapore, celebrating a milestone birthday.

Whether it's for a special occasion or a relaxing retreat, this hotel has certainly won our hearts.

I won’t stay anywhere else when I come back to Singapore , Voco is the spot

We had our wedding here and Voco Orchard and it was nothing short of amazing.

Better if coffee shop opened earlier as restaurant/ bar coffee less good and expensive

Because it was a good experience, I now prioritize Voco in other locations.

I stayed in Voco in total probably close to 30days or beyond.

Moved into a different hotel with much better service for the price

My kids got welcome stuffed toys and a free cheesecake voucher.

Graet hotel will be returning there in the near future

Me and the kids like everything about the property…

Definitely will back stay there for next Singapore trip.

Hopefully it will be better next time around.

I had an amazing experience at voco Hotel.

All in all an excellent consistent stay.

The Club level experience can't be faulted.

Contemporary and a genuine 4 star hotel.

We have arrived at the executive lounge.

The hotel was very clean and tidy.

Our entire stay exceeded our expectations.

The best value hotel in Singapore.

Good and will come back definitely.

Would highly recommend this hotel.

We stayed for 1 night.

When the customer service person questioned one member of our group about our stay on the last day before we left, she mentioned her disappointment at the lack of upgrade and to our surprise we later got a bottle of wine delivered to each room, which was a very nice and appreciated gesture.

Hopefully things are settling down and there will be no more staff turnover of the long term employees as they are really what make this hotel and what sets it apart of the others in the area.

Their actions make me feel able to recommend this hotel and I/ we hope we can return on a future trip to Singapore when we can spend a bit more time here.

Guests should never have to worry about their personal belongings being taken by staff, and the fact that this happened shows a serious lack of security and professionalism.

In the morning, when I was about to go sightseeing, I asked the concierge to make a dinner reservation at the hotel restaurant for the following day.

Thank you to Paulo, Kelly, Vivian, Push, Cathy, Choon, Steven, Raja, Jeffrey, and the entire Voco team for making our family vacation so memorable.

Upon arrival, Ms. YZ greeted me with a sweet smile (alas not a given in Singapore!), expressed enthusiasm for her job and much initiative.

I felt very comfortable dining in the lounge - not only because of the food quality but the amiable nature of the staff.

Thanks Haze and Xin Hui for the well thought out and thorough coordination of the entire banquet from start till the end.

Both Ali and Jia Yi took time to connect with me at a personal level and I feel right at home.

Chef Jiaya, Sujeh, Rayanne and the rest of the team are friendly, helpful and attentive at just the right level.

Jiayi, natasha, josephine, rovi , all of their hospitality were outstanding and i felt very welcomed and comfortable and happy

Special mention to all the staff, especially to Ms Vanu who looked after the room with care and diligence.

Our wedding coordinators, Sunshine & Xin Hui are so thoughtful and fast in responding to my queries and requests.

She took the time to answer my questions and made me feel welcome from the moment I arrived.

Starting with MamaRika and her kindness, Push and his awesome greetings, Oscar, Ahtat, Ashok, Jeremy, etc. all awesome!

We received the best service from all staff from the doorman, receptionist, concierge, restaurant staff and hotel cleaners.

A special thank you to Ezaria, Yuyen, Faizah, and Giorgia for their outstanding hospitality and thoughtful service.

The guys who make the egg! They know what i want and how I love my eggs!

A special thank you to Veejay, who was incredibly helpful, accommodating and attentive throughout the event.

They made every morning feel special, and I’m really grateful for the hospitality they showed us.

And by Kenny in the club lounge they made our stay at the hotel even better!!

It’s rare to come across such heartfelt hospitality, and he certainly made our mornings brighter.

She’s a superb cook along with her colleagues and the great staff of the hotel.

The concierge repeated and confirmed that it was for Saturday night, so I felt relieved.

Special thanks to: - Sunshine who has been very patience with us since we signed our contract up to the wedding day; - Joo, YZ, Elaine for managing all of our rooms (bridal and family members' rooms); - Bellmen Andy & Iqbal for assisting us with a trolley of luggage; - Housekeeper Ivan for decorating our room with swans + flower petals, which really WOW us when we walked into the room despite feeling exhausted; - Push for anticipating our big family breakfast-time the next day by reserving sufficient seats for the old, youngs and little ones; - Kher Xian for handling our check-out (not an easy one since there's so many rooms involved); - and lastly, Xin Hui, who was the star for taking care of us during the wedding dinner.

I reflect on the fact that I did not write the date I wanted to make the reservation on the paper. Even though I repeated that it was for tomorrow to the hotel, I did not write it down for confirmation, I did not receive an email notification, and there was no apology for the date mix-up. I hope to prevent a recurrence of these issues.

Staff were very helpful, I needed to check out late, and they had already extended the time but my last meeting ran late and I missed the extended check oyt deadline. Ran to the counter and they extended it for another hour so I could get a quick shower before heading to the airport!

The stuff is very friendly and helpful toooo much i can even tell fai from the check in and a lady in the evening helped me i didnt remember her name all of the stuff was great i love them and i love to stay there and highly recommended

The hospitality at the hotel was great - when I handed my bags over to be stored, one of the receptionists saw that I was holding a coat - she left the desk and returned to give me a tote bag to protect my coat and keep it clean.

I'd say the location was perfectly located on Orchard Road, with a 20 minute walk to the Botanical Gardens of a morning and a 5 minute walk to the MRT to get you anywhere you need to go in Singapore.

The location is very excellent; it is in Kirkuk and sells halal falafel and shawarma, and right below it is a halal McDonald's. The brand street is on your right and left, so you don't need a car at all.

The hotel was fantastic close to everything that Singapore has to offer and close to the train system which was great to use to get about and very reasonable price wise

There is a street with malls, all brand names haha, and in general, I didn't like Singapore’s malls, and honestly, they are very expensive, not worth the price..

The hotel’s location is incredibly convenient, right in the heart of Orchard Road, surrounded by major malls, and directly across from the Thai Embassy.

The location near the one end of Orchid Road was also ideal if you are into shopping, one mall after the other.

The location was quite convenient as it was near bus stops and MRT stations which save some time for traveling.

The Voco Hotel is so centrally positioned at Orchard Road and we just walked to do our shopping.

It’s so close to the MRT station, and various shopping malls (food courts) like Ion, Wisma, and Takashimaya.

Talking about shopping, Voco retains much of the old Hilton shopping gallery shops from Club 21.

The location is superb, less than 5mins walk to ION shopping mall and Orchard MRT.

Location is convenient enough ti have coffee bean, Starbucks and local coffee shop nearby.

The location at Orchard Road is simple convenient to get a.round the city

I love the location of the hotel right in the heart of orchard.

The hotel was in an excellent position, very handy to public transport.

The hotel is super clean, close to lots of restaurants and shops.

Orchard Road offers fantastic shopping and dining right outside the door.

Convenient location for shopping and a quick walk to MRT station

Location is decent along the top end of Orchard Road

Orchard MRT was a 5 min walk away (Wheelock Place).

The location is ideal and convenient on Orchard Rd.

Love the location , very convenient to shopping malls

Everything you might need is within walking distance.

The locations is perfect for shopping and sightseeing

In a great location on Orchard Road.

There are many shops and restaurants nearby.

Lovely hotel in a great area.

Very good hotel on Orchard Road.

Close to all shopping and supermarket.

Safe, convenient location and friendly environment.

There is no practical closets or wardrobes for hanging or storing any clothes (1 rail / 1 meter long)! We "lived" out of our suitcases for the duration of our stay.

Great for those who run cold but not so great for people like me who like going to sleep when the room is nice and cold.

Rooms are clean , just the mattress a little bit too soft for me , but in total it was a great experience.

This was very frustrating as the balcony would have given us a little bit more space as there was 3 of us.

We stayed on the 8th floor which suffered from a bit of late night noise from the street and loud music.

The room was very nice and large and had ample space for everything with adequate number of power/charging points.

However, the room air conditioner needs to look into because the thermostat cannot adjust the coldness temperature.

We were upgraded to a room with a walk in shower which was convenient for us.

By managing at 1/3 turn, hot water never come and the water pressure is extremely low.

The bathrooms are very much in need of replacement to bring it to the 21st century.

We were disappointed with room size and the room was very dated especially the bathrooms.

The bathroom was not clean upon arrival and did not meet the expected standards.

There is no bidet in the bathroom, and the bathroom is very, very cramped.

I had issues with the room A/C, which was solved promptly and efficiently

We were upgraded to a room on the 22nd floor lounge floor.

In the mid night, I can hear the pipe water flowing.

It took me one minute to complete wet my short hair.

Room was large and comfortable but insufficient drawer space for clothes.

The room was comfortable, well-designed, and blissfully quiet—perfect for rest.

The cot was all ready in the room as requested.

The recently refurbished room was well appointed and well equipped.

We stayed in a room with Club Lounge access

The room had a slight musty smell on entering.

Room was on a higher floor as requested.

The bath towels and robes are tired looking.

What happened ruined my entire stay and made me lose trust in them, and I would never recommend anyone stay at Voco if they care about the safety of their belongings or expect service worthy of the hotel's price.

I think the hotel knows this as there were handle bars on the wall where you get off as the space between the slope of the tub and glass partion did not leave much space to navigate.

The room we were subsequently allocated was at the rear of the property and turned out to be incredibly quiet; there was no noise from outside, none from the corridors or from neighbouring rooms.

Pillows were too fluffy and didn't help us on getting good sleep, please evaluate the pillows to a bit more harden version, which will gives better anatomy to our head while laying in bed.

Last point the era of having to climb into a bath to have a shower should be long gone in 5* hotels... this should be the next investment to be addressed by the owners....

The hotel catered for all without failing - tons of options for vegans to vegetarians, gluten-free options, American style fry up station, to cold Japanese noodles with condiments and Japanese curries & breakfast dishes as well as sushi!

I replied " When were you going to tell us as I did not know as I have been buying her breakfast for the past couple of days as I did not hear from you?"

It was a great selection, (better than many hotels that I have stayed in recently), and again the friendly staff helped with a good table and a high chair.

A particular shout out to Chef Jiayi and Sujen who helped guide me through all the dishes and made me a delicious rice noodle, shrimp and chicken soup.

There were lots of other Asian options too - Indian breakfast options as well as Thai inspired noodle bowls, congee etc to name a few!

So the next morning my wife and I had breakfast then had to walk across the road to Starbucks for my daughters breakfast.

The Food and Beverage Manager , Walid, went above and beyond by ensuring I had my preferred breakfast every morning. Really appreciated that.

The staff at breakfast was most welcoming especially Push who remembers us every morning and our preference for a window table.

Mikhul another member of the breakfast team always welcomed us like family every morning and asked whether he could help us.

I typically spend 10-15mins at breakfast….an hour passed and I was still eating, there was that much delicious delights to savour

I was especially glad to have fruit & natural flavoured yogurts and chia seeds available as well as cereals and fruits.

Breakfast options for halal are limited as pork is put next to the other dishes with serving spoons being mixed up.

We have a comfortable stay here & really enjoyed the wide spread of good food that we enjoyed very much.

Not to mention a wide array of breads & pastries with spreads from jams to Kaya and Nutella.

One area where the voco Orchard truly shone was in their catering for diverse dietary needs.

The club lounge was a wonderful, relaxed place for breakfast, afternoon tea, and informal cocktails.

The breakfast was outstanding: wide offering, variety, plenty of types of food and good quality.

Great delicious n only hope there is coffee n tea complimentary in the room.

Pleasantly surprised that the polite front counter manager gave us the complimentary breakfast voucher.

They have a good breakfast spread - catering to most cuisines if not all.

Best buffet breakfast we have ever experienced in all the years of travelling!

We had a good experience at breakfast also with the service team

Our biggest highlight apart from Fabian was meeting Top Chef Asok.

Breakfast has a good variety of options available each morning.

We went out next morning for much better brekkie options.

The food was varied each day and extremely delicious.

We had breakfast on our first two mornings.

Buffet selection could be more of variety though.

Great service at breakfast - fantastically nice staff.

Breakfast was great and service was good.

Most amazing is the club lounge, the ambience, food and excellent staff - Chef Jiayi especially and the other staff , Sujen and Ali have been fantastic in their customer service !

There is no real room for guests, no caffe bar or service whatsoever to accommodate the guests except for 4 armchairs in the middle of the hall.

The lobby bar had happy hour every day so this also made the drinks more affordable as we really noticed that Singapore has become quite expensive.

We really enjoyed our time at the Club Lounge from the service to food and every staff members makes us feel like home 😊

There's several proper shower stalls with soap and shampoo, cotton pads, cotton buds, hair dryer etc so just bring a towel and you're set.

The shower did not have curtain or door and the water was splashing outside the bathtub on the bathroom floor making the bathroom wet.

When did a five-star hotel stop offering complimentary water? Instead Voco Orchard offers refillable bottles at a charge and drinkable water in the toilet.

If only there's lift to carpark as well to facilitate those on wheelchairs or baby strollers for those who drives for their stay.

We particularly enjoyed the club lounge's exclusivity, where we could unwind in a tranquil atmosphere while indulging in delectable treats and refreshing beverages.

As this was just a short stay at the end of much longer trip, we didn't sample many of the hotel facilities.

The Club Lounge has expanded the evening buffet happy hour substantially more mirroring what the former InterContinental Singapore had before they closed.

Side note - the club has opening times x 3 themes times a day and it closes a little early for me.

I had a wonderful private cocktail-making class at voco Orchard Singapore, and it was my first time making my own cocktails.

Usually the IHG hotel lounge offers a good selection of canapes but this lounge offered not far from a meal.

Some facilities due for an upgrade (the toilet in the room looked quite old) but all very clean and tidy.

No complaints at all, even though we didn't use most of hotel's facilities as we were busy with sightseeing activities.

I really appreciated the little touches like the welcome drinks and the baby crib, which was provided free of charge.

Probably better to have a shower curtain as the glass panel only prevents partial splashing of water when you shower.

If we were in the area again, the Voco would definitely be on our shortlist of hotels.

Their reliability and commitment to a seamless operation make them a premier partner for global meetings.

There were not enough chairs available in the reception area—only enough seating for seven people.

This lounge is a perfect choice for anyone seeking comfort paired with top-tier hospitality.

The building is a bit old, the lobby is small, with two chairs

The buffet was also quite plentiful, more than we have had before.

Also wish the pool was open a little later then 9pm.

All public areas including reception, restaurants, gym and pool looked good.

The room, the facilities, and the location are first class.

Unfortunately, we were given a room with not much view.

Only drawback is they need a business center.

Housekeeping forgot to provide a set of towels.

We had a bit of self congratulations as we made if back from the trip to Marina Bay Gardens to the dining room by 9.40pm only to be told that the "special half board menu" had its last orders at 9.30pm.

Naren and his colleague (can’t remember his name) were there to assist us with the menu, gave us some suggestions as to what to order and they were always very helpful and attentive.

By 9pm they were calling last orders and at 10pm, on the dot, shut down the place, going as far as drawing blinds to get us out.

We recently hosted a private singles mixer for around 30 pax at their restaurant at level 24 (il cielo), and had a great experience overall.

We recently celebrated my wife’s birthday dinner at Opus Bar & Grill on 1/1/26, and the entire experience was truly wonderful from start to finish.

Our food was served in a timely manner, beautifully presented, and the staff consistently checked in to ensure we were comfortable and enjoying our meal.

Food and service were consistently good throughout our visit, with well-prepared dishes, pleasant presentation, and attentive staff who were professional and responsive without being intrusive.

We managed to get 2 starters (Grilled Octopus/Burrata Salad), 2 mains (Off-the-Grill: Iberico Pork, Lamb Chops), and 2 sides (Baked Potato and Truffle Fries).

Within the shopping arcade is The Backdrop, a speakeasy type bar that is not directly affiliated with the hotel but HIGHLY recommend.

The food was absolutely beautiful, and the suggestions throughout the evening were excellent — every recommendation felt considered and spot on.

The restaurant was running at full capacity, but the service was not compromised, and we were well taken care of!

The lounge was one of the best we have experienced with a wide variety of food and beverage options.

We had dinner one night in Opus, and as usual I am impressed with the quality of the food.

The food were extremely delicious and the steak... what can I say, that is why we chose this restaurant!

I was served a traditional Singaporean laksa that was simply unforgettable – rich, fragrant, perfectly spiced, and absolutely authentic.

The restaurant and bar had extensive menus and while steaks are very expensive there are more reasonably priced alternatives.

Thank you, Opus Bar & Grill, for making my wife’s birthday celebration such a pleasant and memorable one.

Oh, let's not forget the delicious wedding dinner meals prepared by Chef Wui Keong and his kitchen team.

Most of all...PEOPLE...great ( especially Push in the restaraunt, great conversations but not as good as your jacket)

Would highly recommend that if you stay at voco at get access to the Club Lounge.

Along with the sensational variety of food & beverage selections on offer daily!

All of our guests cannot stop complimenting the food after the wedding!

The breakfast buffet is amazing and so fresh, homebake bread, fresh fruits

The waiters/waitresses rushed to transfer our food to a smaller plates.

Exceptional Culinary Experience at Voco Hotel – Best Laksa I’ve Had!

We had our anniversary dinner with Eatigo’s 50% off promotion.

We particularly loved the starters more than the mains.

Cafe had a wide varieties of Singapore delicious foods.

The area of restaurant was clean and well-maintained.

At the reception the cleaning and restaurant.

Due to the cleaning problem of the hotel itself, the front desk staff told us that we could not check in on time at 15:00 and could not confirm the time with us, so we had wait for a bit time until we go back to the hotel and check by ourself is the room ready or not

On checking in , was told rudely we haven’t paid for the 2 nights .Luckily I had a printout of my payment to Booking.com to prove otherwise.Staff did not apologise for the mistake ! Such bad start to my stay.

We registered early and was told we will receive a call when our room is ready, the room was apparently already ready when I returned to the hotel to check in at 3.05pm, but no one called us prior.

But we expressed our disappointment at check out that after spending a lot on the rooms and this stay (booked months before) the start of our vacation it was not great to not get room booked.

We booked a room for a couple and a 15 YO child and even that we paid for 3 she insisted to charge is for the extra bed ( about 250$ extra !!! )

The check is was a little slow, even though it was Taylor Swift week in Singapore, I arrived late in the evening and it still took a long time to check in.

Our room was not ready at noon when we arrived; check in time was around 2pm & our luggage was supervised, but in the open lobby, not behind concierge counter.

While checking me in, she immediately noticed my upcoming birthday, and went above and beyond to send some nice treats to my room to wish me a happy birthday.

By 3pm we were back with very tired bodies and exhausted and needed some rest right the way and found out that room was not clean yet.

The front desk staff could not have been more accommodating and arranged an early check-in, which made all the difference in recovering from jet lag.

I felt that the chap at check-in could have shown some consideration here but probably was oblivious, perhaps a lack of professional experience.

Check-in was frustrating, our reservation wasn’t properly updated, and a payment issue delayed us for 45 minutes before we could access our room.

Please rectify the issues related to the manufacturing so that in future guests will not have to come down to resolve such problem.

We were disappointed at check in not to be upgraded despite our platinum status because the hotel was, we were told, full.

Extra charge for early check-in, extra charge for breakfast for the child, even though the child's stay was included in the price.

Messy communication on receipt, when I booked via booking in, I had clear request on invoice and provided the information per request.

Managed to check in early as we had an early flight and that was a godsend as we were so tired.

Then we were sent to a lounge with warm temperatures for about an hour while they had room to be cleaned.

Access cards which were issued to me had issues, could not operate at lift and to enter in to room.

After a few back and forth, they are finally able to verified we DID booked the room with lounge access.

No greeter at the lobby, and for ppl with disabilities it is a bit difficult to carry our own suitcase.

The lady on check in was very rude and just looked how to take extra charges from us !

The check in process distorted our feelings from this hotel and we hustled waited to check out !!

I was also needing to book extra nights, but was told it can only be done online?

When I arrived there is a short interruption which I booked on Expedia with lounge access.

Check in was super easy, friendly and even gifted a soft toy.

Took good care of my luggages during check in and check out.

We had arrived before check-in, and our room was ready.

From the moment we checked in it was outstanding.

We were given a breakfast voucher as compensation.

Pool area and amenities needs a major update as facilities dated and there is a great opportunity to make the rooftop area a lot more inviting.

Was here on business so unfortunately too busy to get dip in the pool, but hope to back next month and get a swim in!

The rooftop pool is a nice feature and great at 7am, which is when it opens, as the sunrise kisses it.

As a hotel guest it was impossible to use the pool side bar as it continually had corporate events in it.

The ability to shower and use the pool until it was time to go to the airport.

The pool was a little too warm and not at all refreshing on a hot day.

We enjoyed everything about the hotel including the rooftop pool and will definitely return.

There is a pool on the 24th floor, plenty of towels and sun beds.

There's a kids pool which my 5 year old child enjoyed very much.

The rooftop pool was absolutely amazing with views that are to die for.

Few things were not upto scratch pool was closed for 2 days!!

Great rooftop pool, ideal for relaxing at the end of the day.

Pool was hired out to private function on our evening of arrival.

Very much enjoyed spending some time at the rooftop swimming pool.

Rooftop pool hadn’t really changed much from its previous owners

The rooftop pool and surrounding area is quite boring .

On the 27th floor, there is a swimming pool.

Rooftop pool and gym could have been better aesthetically.

We really liked the pool area on the rooftop.

Rooftop pool was very great to overview city.

We had a great time at swimming pool.

The rooftop pool with restaurant is also fantastic.

The rooftop pool is nice but looks tired.

Very nice uncrowded pool overlooking the city.

Luxurious hotel fabulous pool & breakfast 😊

Nice pool, great breakfast and clean room.

A nice roof top swimming pool.

Pool was a bit lackluster.

The pool is quite small.

The pool is nice.

The gym is big for a hotel gym with the right equipment you need.

As is often the case in Singapore, the standard of the gym was amazing.

Not these multi purpose machines as in a lot of Hotel gym’s

The gym is accessible 24/7 and is one of the best.

The gym is way above expectations for Orchard Rd in SG.

And it’s one of the cleanest gym I’ve been in.

Rooftop pool and gym could have been better aesthetically.

The gym is located on the 26th floor.

The pool and gym are fantastic.

The fitness centre very well equipped.

Gym is clean and spacious.

The gym is absolutely exceptional.

Really well equipped and spacious.

Gym also rather large.

Great gym facilities.

Pick up from the cruise terminal did not work.

The public transport trains are fantastic.

Prime location nearby public transportation hub