Amara Singapore Reviews: Everything Guests Say

I found it very hypocrite that a hotel which is a tower of 30 floor remember to save the planet at the expense of their customers who paid a 5 star fees to stay in a hotel that was more like a 3 star.

Nice hotel in a very good location near China Town and Maxwell Food Center (highly recommended!!), we never needed more than 10 minutes by taxi to anywhere else.

At no point from arrival and even through our stay were we informed of the benefits that went with the stay package we purchased.

They gave me an upgrade from the 16th to 18th floor with the lounge but they did not let me take wine.

We are incredibly grateful for the outstanding service we received from the team at Amara throughout our wedding planning and celebration.

Yet, despite their verbal and written assurances, the hotel management went ahead and rejected the cancellation request from Booking.com.

It’s not cheap compare to other hotels but it’s worth it & i got what i paid for.

Were stayed in Amara hotel in Singapore for the third time and were happy as usual.

We were only one night here before heading home, and it was perfectly suitable for that.

Just wanted to share what a great time I had staying at Amara Hotel Singapore!

The cost of this hotel was far too high for the service and quality

It was the exact same room so what was the point of the upgrade.

My stay was comfortable and convenient,though there's room for improvement in breakfast and security

Two-nights stay at Amara Singapore was relaxing, comfortable, and perfectly located for exploring!

The location is great in Chinatown, with plenty of options to eat nearby.

The Amara is a comfortable, great looking hotel in a great area.

The breakfast variety is limited, only at a 4-star or 3-star level.

Unbeatable value for money for Singapore, located in a very nice neighborhood

Loved Singapore and the Amara was good but a bit pricey.

Excellent hotel close to everything and with very comfortable rooms amenities!

It is quite a big hotel and can sometimes get packed.

A hotel worth recommending, in a good location, clean and comfortable

Stayed here for wedding prep and post-wedding for the weekend!

We felt comfortable and would love to stay here again.

Modern, unique, beautiful, and spacious hotel...very kind and helpful staff.

In terms of service, the room card malfunctioned for three consecutive days; on the first day, after completing check-in, it could not access the elevator, on the second day, I couldn't enter the room, and on the third day, again I couldn't enter the room and the elevator wouldn't work either.

I don't like it when the sink is in the middle of the room and there is no separate bathroom, but that's a matter of taste; the toilet was, of course, separate and the shower was also separate, but the washbasin with mirror was just out in the room.

We had a short power outage due to over use of a power board in our room, (our mistake) and within 10 minutes we had electricians upstairs to fix the issue, they were so quiet and thoughtful of our sleeping toddler too.

After talking to several other couples who were in the Club Lounge, who we found out that they had purchased the same package and were extremely disappointed with the service and not getting what was paid for in the package description.

I have given Amara quite some time to respond appropriately to my complaint but due to their lack of respect for the inconvenience they caused, I have decided to complete this review to provide insight to others considering this hotel.

Also, after the first night they didn’t clean our room although we put on the sign to clean the room on, no one came to clean til we called. Which is so disturbing our stay when we had to wait.

During our stay there were a lot of groups of students staying over and it was very noisy and busy (doors slamming, parties in rooms, shouting in corridors. We had to change rooms because of noise).

Despite the A/C was constant I suffered heat during the night because of the heavy blankets of the bed, as a result I couldn't sleep well and sweated a lot during my whole stay.

The first shower we had smelt quite mouldy and was a bit mouldy but the second one (we changed rooms because of the noise levels) was absolutely fine and very pleasant.

Though Room Doors not sound proofed (stuff was vacuuming the hallways and we literally thought they were in our rooms vacuuming and we could follow every conversation in the hallways)

I use the toilet then come all the way back to the room to wash my hands, note that its rice beside the tap for drinking water too.

In our travels to other countries we had stayed in much more modern good rooms with one double bed and one single bed that sleeps 3 comfortably.

The only thing was the automatic toilet seat takes up too much spaces and forces you forward so you're private parts are touching the toilet bowl.

Really like the lighting design and setup, which matched well with the wood tones of the room to create a cozy, relaxing and intimate aesthetic.

Only in the bathroom were there – as is often the case in hotels – unfortunately a bit too few hooks for towels etc.

The sound insulation is really bad, if someone above you is taking a shower, you will hear water stream like is in your room.

It’s normal to have cockroaches in these climates, but in the rooms where people sleep, in a hotel like this, it shouldn’t happen.

The rooms, which impress with noble materials, pleasant lighting, a well-adjustable air conditioning system, a high-tech toilet, and above all, very comfortable beds.

The room size corresponds to the description, and the mattresses are pleasantly firm (hardness level about 4-5), which contributes to good sleep quality.

In my room, there were white stains on all the furniture and also on the floor, as if someone had spilled paint.

We found the pillows and mattresses too hard but solved this ourselves by folding the blanket in half and lying between them.

Our 17th floor apartment was very comfortable with modern amenities - great aircondioning, seperate toilet and bathroom is a nice feature.

On the second day morning suddenly the room cards not able to access the room, whole family stacked outside the room.

The rooms themselves were stunning as well - only slight let down was the view (only over an adjacent carpark)

Therefore, a very practical arrangement and not waiting for one or the other to use a typical one bathroom arrangement.

Level of cleaning did not match the standard of hotel- dust around windiw sills, skirting and lots under bed.

The room was very spacious and comfortable, making it easy to relax after a long day exploring the city.

Our bed was super comfortable and with the curtains closed it was very easy to enjoy a sleep in.

It was a nice hotel and room but the arrangements and placements of little things are weird to me.

We turned it off, but it never got warmer than 22.9 degrees, which resulted in me getting sick.

For example, there were no drawers for clothes with all those empty spaces-only hanging rack with very few hangers; the hanging hook for used towel is on the other wall of shower; hair dryer cannot be used in the bathroom as the plug is only for shaver; the lighting in the bathroom sink or the dressing table which is outside of the bathroom are not so great so putting makeup on was a little difficult; there were stairs to get to my room floor after getting off the elevator- don’t know why they thought it was a good idea to place those stairs when guest have heavy suitcases.

One would assume that a top hotel like the Amara frequently has guests who stay more than one night and don't want to live out of a suitcase, but prefer to hang up their clothes, shirts, and jackets somewhere - but exactly those people have a problem: Because there is nothing where one could store clothing usefully - no closet, no dresser, just an open clothing rack next to the door with exactly two hangers.

The shower has an opening above a glass door into the room so it’s very noisy for anyone else in the room and you need to step out into the common area naked so there is no privacy amongst your family (we have an 11 and 14 year old with us).

Every day I had to ask for something - either there were not enough towels, or they didn’t replenish the supply of water, tea, and coffee, and so on (after contacting the reception, they would bring it, but having to ask for something every day is unacceptable)

In the room, we booked a family room, there is a wet room (box) for the shower with nowhere to put a towel or gown, you come straight out of the shower and into the room where the vanity is out in the open. Zero privacy!

Excellent location, very close to Tanjong Pagar MRT station, and there is also a bus stop downstairs which makes it sometimes easier to reach city attractions by bus with less walking than by MRT.

The location of Amara Hotel Singapore is excellent, conveniently located near Tanjong Pagar MRT with many dining options and amenities nearby, making it suitable for both business and leisure travellers.

The location could not be beat, being so close to all the major sights of Chinatown and also a short taxi to other key areas of Singapore.

It was about a 5-minute walk from Tanjong Pagar Station, and there were restaurants and a supermarket in the adjacent building, which was very convenient.

There are plenty of restaurants for any taste & budget both at the hotel & in the immediate vicinity, as well as stores.

I heard from the Grab driver that this is Korean Street, and there are quite a few bars and Korean restaurants nearby,

Location is hard to beat — just a short walk to MRT station, close to Chinatown and surrounded by fantastic dining options.

The location was nicely central, near Lau Pa Sat or Maxwell Food Court, and the MRT was close by as well.

Perfect location - many things are easily reachable on foot and there are many bus stops and the MRT nearby.

The hotel’s location near the vibrant Duxton-Neil Road district is ideal for venturing out to nearby cafes and bars.

There's a great supermarket across the street, and there is a street nearby full of restaurants, mostly Korean cuisine.

Its prime location in the heart of Tanjong Pagar provided excellent connectivity, making it convenient to travel everywhere.

Great location close to many places and with a bus stop just in front of the hotel.

The location of the hotel is just a few minutes away from the Tanjong Pagar mrt station.

Conveniently located nearby, there is a large 24-hour supermarket, you can walk to all the attractions

Great location, 10 minutes by taxi to Gardens by the Bay, Marina Bay & Sentosa Island.

The location was good, and since it had been recently remodeled, the room was clean.

Great for a night or two in Singapore with family easy walk to Hawker Centers.

Great location for dining and tourist activities in the city with good public transport access.

Took Grab to most of the "tourist" areas; also walked the China town neighborhood.

There's even mall next door 100AM mall and Tanjong Pagar Plaza on the opposite.

The location was good, about 5 minutes walk to the Tanjong Pagar MRT station.

Only minor negative is it’s a bit of a walk to the MRT’s

Excellent location, stone throw to all the local restaurants, cafe, market, supermarket etc.

It is a little away from the centre of Singapore and Marina Bay.

The location is simply perfect: a bus stop right at the foot of the hotel that goes directly to the main attractions, the metro just a 3-minute walk away with a direct line to the airport, not to mention the markets within walking distance and the shopping center right next door… with even a direct passage from the hotel, so no need to go outside!

Being connected to the 100am mall meant that food and shopping options are plentiful, and the 24 hour convenience and grocery stores just a stone's throw away ensures access to food and any necessities all day and night, if the 24 hour room service at the hotel itself does not suit your needs.

The location is perfect as well: the metro that goes directly to the airport is only a 5min walk away, and all the others bus stops and metro stops are very near the hotel to go anywhere th city

We were pleasantly surprised by the local facilities and ease of access to all parts of the city via public transport (MRT) from either Tanjong Pagar or Maxwell MRT stations, both of which are pretty close to the hotel.

The hotel is very well located for reaching Changi Airport (Tanjong Pagar subway station, green line EW) and visiting the main tourist sites on foot (Chinatown, Clarke Quay, or even Marina Bay in half an hour).

If you want to arrive at a hotel after a long days travel with your family and see plenty of staff standing around and be told you need to get your own luggage cart, roll it through reception past lots of staff and take your own bags up in the elevator.

In the middle of the night the fire alarm went off, there was no staff to provide information, we stood outside at the emergency exit first, until we figured out ourselves that we should go to the lobby.

The reception clerk didn’t ask us about our stay at the check out (we had two rooms and checked out separately, none of us got asked) - I guess that they don’t care.

We were given a later check out of 1pm then were accosted (in an unfriendly manner) by another staff member on the phone at 1230pm asking why we hadn't checked out.

One person that stood out was Keith the concierge, he is your go to man if you need help and want something sorting out . He is the BEST.

He was a beautiful reminder that while a hotel may be made of walls and rooms, it is the people and their service that truly form its heart.

Our requests were handled very promptly once we got through the concierge, but we did have to call several times to go through on a few occasions.

When I called to request a room change, the staff member simply said it was “the best room available” and didn’t offer any solution or assistance.

He consistently went out of his way to open the door for myself and my family, which made us feel truly cared for and appreciated.

Mr Raymond (chief concierge/ manager) deserves a special mention for his smile leaden, can-do attitude, humility, politeness and support towards us during the stay.

We phoned for extra amenities several times and they did not arrive, not until the 5th time we asked on the second day.

While she ran to sort things out for us, Habil looked after us in the lounge, offering drinks and making us feel comfortable.

Keith from the front desk was extremely helpful while staying in Singapore with good information and ideas for making our trip enjoyable

Because the service, or rooms, or staff, failed to provide us with a lovely stay, because we did have a nice stay,

Wonderful staff in the Club Lounge who went out of there way to welcome, interact and make sure our stay was great.

The room was cleaned beautifully every day, and I would love to stay at this hotel again when I visit Singapore.

Qistina and Habil at the Club Lounge were wonderful, providing attentive and professional service that made our experience truly enjoyable.

You definitely made our stay a great one, the rest of the team was very helpful and kind as well.

In general we found the service quite unfriendly and slow and not consistent with a 5 star hotel rating.

The concierge clerk asked if I was celebrating any special occasion, to which I replied my 30th Wedding Anniversary.

Very nice staff, special thanks to Keith, Evan, Idil and Nor for making our stay much more enjoyable.

Special thanks to Keith who greeted us and wasn’t hesitant in helping out with our questions and needs.

All staff was very welcoming, hospitality great, and all staff was very nice and friendly to talk to.

The organization of the staff could be improved (not the courtesy, which was impeccable) and some services.

During breakfast, the floor staff are not very friendly (though it may be due to being busy).

Your lounge staff was very rude and asked if I was entitled to my lounge facility ; it could have been handled better; such rudeness was intolerable and I could or should have lodged an immediate complaint as there was no need to announce to a packed club lounge room that I was having a questionable free feed when I clearly had a formal letter of invitation to enjoy the facilities of the lounge; I could easily afford the comforts of the club lounge contrary to what the lady staff thinks; she is the older one not the younger lady who is excellent.

Staff friendly: They were generally courteous but One staff member who had a special ability (disability) at the concierge was amazing. He gave me directions to places we could visit. He went an extra mile to open doors and call the taxi for us. He was really kind and made our stay memorable. This made me love the place more for its inclusivity even with people with disabilities.

The gentleman who greeted us also wasn’t treated very well by fellow staff who tried to point out his mistakes (which there weren’t any in my opinion as everything he told us was accompanied by a paper with the info) which seemed quite condescending and dissapointing to experience, staff can be further trained without clients present and in a more pleasant manner.

Seems visibly understaffed: there are long wait times for the reception desks, there is only one person handling breakfast for everyone at the Club lounge, there are constant delays with replenishing the towels at the pool area... I would much rather have more staff taking care of the basics rather than the random doormen loitering in the main lobby.

We were greeted by a lovely gentleman when we arrived who was pleasant, he had a badge that said 'please be patient with me' and we were, he was super informative and helpful and very eager to explain everything to us and show us around, we were very happy with the service he provided.

When we went for breakfast on the first day, in the middle of the meal, the person who had let us into the dining room approached our table and told us that only 2 of us were entitled to breakfast.

Both in terms of dish selection and quality. The juices at breakfast - there are two (sometimes three) options to choose from, and only from packages, there’s no mention of freshly squeezed.

The breakfast area feels too small for the size of the hotel and food selection was diverse but basic, and it felt a bit hectic (Labor day weekend)

The breakfast buffet came with a wide selection of food and beverages, and was quite delicious, though seating could be a bit limited at certain hours.

At one stage the hot water for tea was empty and the next day the coffee machine continued to pour out milk and water.

Some selection of foods are different every day, so you won't get board if you stay at this hotel for a few days.

We were surprise that even after allocating guest their tables, ours were pushed further to the back to accommodate other guest in.

The main breakfast area on ground floor, poorly laid out, way too crowded, difficult to get served and hard finding everything.

Since my return flight was early, I couldn't have breakfast, but they packed it for me to take out.

Breakfast was very mediocre, resembling a school dining room, with little choice of food and the cheapest sliced bread.

The main breakfast area was very chaotic and I didn't feel like there was much interaction from staff.

Staff were run off their feet there, keeping up with supplying more plates, bread for toast, etc.

Breakfast had a noodle bar and a counter where they made omelets, and it was very satisfying.

The breakfast is very diverse, but for those who love coffee, it is very poorly done.

Same breakfast everyday and sometimes can get very chaotic but staff was managing it really well.

For our second day, the breakfast situation was better, because the manager himself attended to us.

The breakfast, included in the price, is fabulous with a lot of choices: savory/sweet, Asian/western.

Throughout the morning, she was always very attention and caring even when it's busy time.

Obviously the hotel is pretty busy and full at the moment so totally understand.

The quality and variety of the food at breakfast were not five-star hotel standards.

The breakfast room was extremely overcrowded and the food was not good at all.

Breakfast is rather chaotic with not enough seating fot the number of guests.

Breakfast is a bit disappointing compared to the rest of the excellent experience.

We gave up on waiting for our remaining 2 starters and just left.

Buffet breakfast was also good, I enjoyed the noodles with crab balls.

It was super busy and seems that the hotel is not that prepared to operate at full capacity … the breakfast was super busy, coffee machines fixing work, people had to queue a long time and there is no space to queue in reality ; super packed - even the lobby etc

As we were not very happy about paying for that service again, another 'solution' was offered to us: we had already consumed the 4 breakfasts that the hotel stated we were entitled to, and therefore on the second day we would have to have breakfast outside the hotel.

A similar issue occurred at breakfast because the hotel was fully booked; we were taken to a certain table in the adjacent cafe, and when we went to get food, we found that the staff had seated another group at our table!

The breakfast is decent, with a salad area, hot food section, desserts, specialty dishes, and freshly cooked laksa, as well as fried eggs, but the selection of cold drinks is limited to water and strangely flavored juices, which is a pity.

The breakfast was very unpleasant for us and upon leaving, we went to the reception and showed the person who seemed to be in charge (Mr. Alvin) the documents stating that the 2 rooms included 4 people with breakfast included.

The benefits of the club privileges are a few extra euros on the reservation: two free items to wash per day, access to the club where you can have an aperitif with appetizers like an apericena, and in the afternoon you can have coffee, tea, and sweets, free non-alcoholic drinks in the room, free access to the gym, just 5 minutes on foot behind Chinatown, and behind there is a metro stop that takes you to the hot spots of Singapore in just a few stops; from the hotel there is the entrance of a medium-sized shopping center with everything you might need, we had prescription glasses made in 20 minutes and with a significant discount for less than 100 euros with VAT refund at the airport.

There was confusion about the laundry service with verbal confirmation of 2 items per person per day being permitted (we had two rooms), but a bill then being issued on checkout for extra laundry despite us only using it twice for a total of 10 items between 3 of us.

It’s like they have tried to cram so much in that the space created is not the most useable, for example - in the foyer there is only a few places to sit while waiting and we found a lot of the time these spaces were constantly reserved.

They never fill the minibar which was free. Had to call every day to room service / reception and ask them to fill it during 14 days of our trip.

Plus, we left our room around 11am, and our breakfast tray was still outside our room when we came back at 3pm- our rooms were clean though.

The hotel would also benefit from having a designated left luggage space as it felt messy having countless cases piling up in the foyer.

Hotel has had a refurb and it looks good, however the ceiling in Element and the aircon ducts are old, dirty and mouldy.

We also noticed debris on the carpet outside our room that remained in exactly the same place throughout our stay.

The cleanliness of the place, the nice pool, and the fact that it is well served by public transport

The only point to mention is that there is no electrical outlet in the bathroom near a mirror.

It was even in the gym - it was a very bad look for a 'newly renovated' hotel.

I had to use some very smelly staff toilets near the pool and get permission for this.

The food and drink service was excellent and the awards dinner was elegantly presented and delicious.

Most of the time we were there two of the four elevators were not working.

They took wine bottles directly from room temperature and put them in an ice bucket.

They were modern and clean but would be good to have at pool level.

Amazing lobby with tall ceiling and bar - cool use of space concept.

There was some water leak in the reception area due to the rain.

Lack of sun loungers and parasols by the pool despite the space

Lack of baby changing facilities in the public areas of the hotel.

And vanity right by the room door to hotel common passage.

The glass doors are at an angle and I thought dangerous.

It’s not actually within the property, which made it less convenient.

Great pool to cool off in after a busy day.

Big common area, good to work and have a coffee...

Not really keen on the wet floor shower room,

Property was so lovely and clean, super comfy bed.

Direct access to an indoor mall was super convenient

Overall, the environment is kept clean and comfortable.

Club lounge can be improved, variety of tapas.

On the first evening, I went swimming, and the bottom of the pool was full of fallen leaves and branches, to the point that I could trip on them if I stood up. At that moment, I felt it was quite dirty, but when I went swimming again the next morning, I found that the bottom of the pool had been cleaned, so perhaps there are just that many leaves every day!

Worst part was the pool, really looked forward a relaxing time during the hours of day when temperatures were hot, however 3 building sites right next to hotel with constant drilling making it impossible to relax without head phones or earplugs in.

The best part was the lovely pool, which seemed to be fairly new & a nice place to relax at the end of the day, but we never saw the pool bar tended or open at all.

We were able to store our bags on our check out day and use the well stocked (towels and toiletries) pool area and showers before heading to the airport.

Actually, everything was good, but the number of sunbeds by the pool and the decor could have been a bit more/better.

The cleanliness of the place, the nice pool, and the fact that it is well served by public transport

The pool on the 6th floor is spacious and a welcome refreshment after a day in Singapore.

The swimming pool was under renovation and left abandoned, the bottom of the pool was dirty

Pool area was in disrepair and seemed forgotten, no staff on hand to help.

The pool area and gym were tidy and there was plenty of space.

The pool area is not very inspiring and they also had construction ongoing.

Maybe it's a question of the age and structure of the building.

...perhaps needed better filtering/ cleaning prior to people using it at 7am.

It would be awesome to add more sun loungers by the pool.

Pool area could be more attractive, works going on and bar closed.

The pool area pales in comparison to the newly renovated section.

Nice pool, not too large but warm and pleasant water.

The pool area has some abandoned buildings... a bit strange.

I feedback to staff and management, no action taken

Not enough lounge chairs or space around the pool/chairs,etc.

The pool was just okay, I would say.

Pool area renovation was still partially not finished.

The small swimming pool was crowded out.

Great pool too with lovely soft towels.

The pool is also very nice.

Room service is a little slow.

We enjoyed the swimming pool.

The pool was quite ok.

The water of the pool.

Nice pool & gym.

We had checked in on the official website in advance and planned to arrive at 4 PM. However, when we arrived at 5 PM, our room was still not ready, so they asked us to wait 20 minutes. Not long after, they notified us to wait another 20 minutes. We went back to the front desk to inquire again, and they made us wait another 5 minutes. After finally receiving the key, we found that the additional bed we requested beforehand had not been added. We had to ask at the front desk again before housekeeping finally added the bed. The bathroom doorknob was still broken, and one night, housekeeping only came to clean at 7 PM, which was quite disappointing.

I placed the clothes to be laundered in the laundry bag and filled out all the information in the room, but the housekeeping staff didn't take them for washing at all. When I inquired, the front desk said that their laundry service requires us to go out and find the housekeeping staff to personally hand over the clothes for washing!

I reserved 4 rooms on Booking.com, but only 3 rooms were booked. Eventually, they were able to secure 4 rooms for me, but initially, they insisted that only 3 rooms were booked, so they were not willing to help. When I showed them the reservation voucher from Booking.com and asked them to do something about it, they responded reluctantly.

Also not sure how early in advance if early-check in could be accommodate and how to confirm if it was provided, as I had emailed in to ask but didn't get a clear answer beyond 'subject to availability upon check in'.

Because I had a critical business meeting at 6:00 AM the following morning and could not shower or rely on the hotel's utilities, I had no choice but to check out early and urgently transfer to another hotel.

When arriving from Europe exhausted, it would be great if a staff member would talk to the guests, or if the notice was clearly posted on the door or in the elevator.

Digital check in was not as smooth because I keyed in the wrong booking code number but was not able to edit it so wasn't able to retrieve my booking.

Whilst they looked after suitcases for the day as we went out before our evening flight, I wasn't keen that they kept them behind a concierge desk opposite reception.

Around 5 PM, we were finally told that a room was available, but what was even more outrageous was that there were already other guests in the room!

When we arrived there was no porter to receive us, we had to put the luggages onto the trolley ourselves and push the trolley to the reception

Went back down (2 out of 4 elevators currently out of order during a fully booked hotel operation) to update the card. Back up again.

We had three rooms they could have given us one room as an early check in which we would have been about but nope.

The reception does not exist. There are 4 desks, and there is a queue of guests for check-in or check-out at all times.

Surprised us with taking a huge deposit on arrival that, to the best of my recollection was not disclosed during the booking process.

We booked two rooms but only got one initially, so we had to put all the luggage in the same room,

Even though my passport was in front of him, he couldn't enter my name correctly and asked for my Booking reservation.

We also found the self-check-in process didn’t work due to ‘technical issues’ and ended up taking longer than it should have.

I called them at 10:30 am and they just said you come and we will see what we can do.

We had booked 2 rooms and 1 room wasn’t ready, even though we arrived 2 hours after check in time.

Unfortunately, our arrival flight was canceled and we thus lost the first night that we had already paid for.

On check out I tried to order a drink at the bar by the lobby which took so long.

We appreciate the flexibility to support early check in - the check in and check out processes are smooth

I emailed the hotel today and they said it could be up to 21 days for the reversal.

We only got the second room after coming back around 7 PM, which felt a bit disappointing,

There were many staff standing around the front desk area but only two are performing check-in duties.

Another went off at 6am in the morning and it really made us jump off our bed.

Around 4:30pm the housekeeping knocked on our door, we asked if they could return at 7pm.

We could only wait blindly in our room until the water resumed on its own.

I also did online check in, in advance but the self service machine wasn’t working.

According to the hotel rules, check-out is at 12:00, we requested a later check-out.

Also one of two trademills was not working properly as it said every minute „no person detected“ and you were forced to press the ok button every minute otherwise the trademill would have stopped.

Not sure if the gym and hotel pool have also been renovated (didn’t look it), but the gym equipment at least was in pretty poor condition and all the treadmills were not working :/

The gym and pool were good not great - but again, you are in Singapore and you want to be out and about so I doubt this is a huge problem.

The gym space has potential for a couple of new equipments but it is wasted by the placement of overly big useless and outdated machine.

The gym, pool area and adjoining toilets are in ABYSMAL condition - they're dirty, equipment is decades old & the place just looks abandoned.

The benefits of The Club such as full access to the Freedom Gym attached to the hotel and happy hour drinks are very welcome.

The hotel's gym was in poor shape, but they offered free access to the fitness first next door to make up for it.

Gym facilities could have been better - very small for the size of the hotel and unable to wipe down equipment after use

The gym is in need of an upgrade and refresh because it looks dated with the old equipment.

I also used the gym which is small but has a decent amount of cardio machines and weights.

Gym (and that is a rarity) with well-functioning equipment and really clean, provided with water and towels.

There is a gym and a swimming pool on the 6th floor, which are both quite nice.

Even the gym was much better than expected, they have a bench with bars and free weights.

Loved the pool and the gym (while small) had the essentials for our 4 nights in Singapore.

The gym was extremely humid, so much so that all the weights and machines were wet.

Pool and gym were small but were not the main points for us so was fine.

The gym was well equipped but there was no desinfectant to clean the machines.

Oh Must say you also get a free pass to Fitness First in Mall.

Access to a real gym is something I've never encountered and was just amazing.

And a well-equipped gym, which were great amenities to have during our stay.

My husband used the gym and was happy it had a rowing machine.

Gym had no mats for floor exercises and had limited work out machines.

Gym equipment a bit tired and very limited sun loungers at pool.

- fitness room with damaged and aging equipment

The fitness suit was lacking in equipment

Use of a near by fitness center

Beautiful hotel with gym & pool.

Pool and gym are great.

Nice gym and pool.

The gym air-conditioned.

Afternoon is for those who need a sugar fix (sweet pastries), and the evening for those who need fried finger food (fried chicken wings, thighs, nuggets etc), all very dry and not the "delicious hot savoury items" as advertised.

Does not cater well to vegetarians - I have stayed a number of times in the property using the club lounge - I have requested more vegetarian options but this has not yet been attended to.

Nothing much but the club offering despite looking good and having nice staff had very poor F&B - almost nothing to eat and cheap wines, third rate offering for people paying for club stay.

The famous Jigger & Pony bar (World's top 50 and Asia's top 50) is inside the hotel, it is indeed an amazing bar and I highly recommend that you check the bar out.

Thanks to Yogis (the gentleman- hope I gotten his name spelled right) his hospitality is great and the team of service staff at the restaurant were helpful too.

When we received the bill I told them I would like to use the $70 credit she informed me ok but you can not have 20% discount.

If you partake of the breakfast buffet arriving after 8-8.30am, you will sit outside, super busy, crowded, inability to accommodate all the guests wanting breakfast.

I also tried the char kway teow, which had that smoky 'wok hei' taste and a generous amount of prawns and Chinese sausage too.

Had to be in card and if you had booked through a platform like Booking.com you couldn’t put any charges to the room.

I particularly enjoyed the lobby bar as the staff were friendly and fun, though they lacked great options outside of wine and champagne.

Maybe the restaurant staff can be abit more proactive in assisting with seating especially when majority of the guests come down for breakfast.

If you wanted a drink to have with your lunch you had to trot out to the bar to get it.

Next to the hotel is a sort of shopping center and behind it is the Izakaya restaurant, which is highly recommended.

Nice snacks and drinks. The chicken nuggets, the fish cookies, the fried chicken, the bubbles and white wine are super tasty!

Breakfast is very limited, quickly runs out but is peaceful compared to the chaos downstairs in the restaurant for the buffet.

We ordered and after half an hour they called us to tell us that they could not prepare the requested dishes.

Downstairs breakfast was better but could also be better with regular items elsewhere missing such as smoked salmon and dumplings.

The area is full of restaurants (with the Maxwell hawker just a 5-minute walk away) and yet very quiet.

Café Oriental – Their Hainanese chicken rice was spot on – super tender chicken and fragrant rice.

The food was excellent, with a wide variety of options—from cold cuts to hearty Asian dishes.

A nice bar for a simple late evening drink and or a morning coffee.

Not a huge variety of food, some minor changes made to the daily offerings.

We decided to have dinner at the hotel and use our $70 credit.

Dinner, served in the same area, was a much more enjoyable experience.

The price of the food in the hotel restaurants was very expensive!

Manager of the restaurant was very professional and extremely polite.

Service in the dining room was hit and miss.

We had a team lunch at the Element restaurant.

Said no take it back please and bring starters.

Loved the food at The Manor at AWADH.

There is a metro station and bus stops nearby, we used public transport to get to the main attractions - very convenient!

The cleanliness of the place, the nice pool, and the fact that it is well served by public transport

Close to train line and the 145 bus out front of Hotel was easy for a visit to Sentosa.

About a 7 minute walk to the nearest MRT, Tanjong Pagar, where we could access the east/west line.

You can book a cab from lobby and within couple of minutes it arrives at your lobby.

For those who don’t want to walk, there is an MRT station just around the corner.

Close to MRT and buses to take you to all the places in Singapore.

He also looked after my baggage as I was on a late flight home.

Longer to the nearest MRT than I had envisaged.

Hotel was easily accessible from MRT.

Good connection to the MRT

Public transport conveniently close.

The Parking provided was for one exit, meaning you cannot use your car until you check out or you have to pay for normal parking fees which is quite expansive in the business district.

The parking is at basement to go from the mall beside.

There is only 1 complimentary parking entry per day.

There’s not wellness center or Spa regardless what they are saying.

Strange acces to toilets and abandoned spa.

Spa didn’t work again.

Spa didn’t work.