
Andaz Singapore, By Hyatt Reviews: Everything Guests Say



We analysed 1,391 reviews of Andaz Singapore, By Hyatt. 451 contained specific, relevant feedback about the hotel, which we’ve organised by topic so you can easily see what guests say about each aspect of the property.
Of the reviews analysed, 940 were excluded because they contained little or no specific feedback relevant to the detailed analysis.

Overall: What guests say
View Andaz Singapore, By Hyatt191 relevant reviews
Andaz Singapore is repeatedly praised for comfortable, clean, well-designed rooms, attentive staff, strong location, city views, and excellent amenities. Guests highlight the extensive breakfast, rooftop bar, pool, quiet rooms, and thoughtful details. Most would return, though some Hyatt members report disappointing Globalist recognition and standards.


Stayed in many hotels in Singapore over the years, but 1st time at this 8 year old hotel, i’m a devout marriott member for 3 decades, but will share the love and stay more at hyatt properties from now and aim to become a Globalist
We would expect some variation and creativity in a hotel of that price range to keep returning guests coming back, here we feel they are on a spree to safe some costs and have sadly reduced once loved amenities that made it outstanding before.
On a previous visit when I did not stay at the hotel, a tour guide took me to the 39th floor to see the view and I promised myself that one day I would come back to Singapore and stay at the Andes.


Be it on your leisure trip or business, I would strongly recommend this hotel for your stays in Singapore ... And it's by Hyatt, globally well known for its amazing safety and hospitality.
All the littles go a long way with Andaz - from the complimentary mini bar to TWG tea selection to the eco-friendly water bottles provided.
We stayed at Andaz Singapore for 2 nights and honestly had one of the best hotel experiences we have ever had.


This was our first time visiting the East, and the warmth, kindness and hospitality we experienced completely blew us away.
This is an excellent hotel and we would definitely look to stay here on our next visit to Singapore.
We will definitely be coming back to Singapore, and Andaz Singapore will be very hard to beat.


Overall, we had a great time and would come back here should we visit Singapore again.
I paid 750 usd a night it’s worth 200 usd night max 350 because it’s Singapore.
Due to the price I had a higher expectations for it to be more luxurious.


The newly renovated Grand Hyatt offers far better rooms, service, and recognition for loyal guests.
I’ve stayed at a lot of 5 star hotels. But I’d rate this the best.
Loved the inviting lobby area where they had coffees teas and mini snacks available.


This is our 2nd stay with our 2 kids who came along this time.
It's probably great as a business hotel when your company is footing the bill.
Without doubt the Andaz is the premium hotel in Bugis and highly recommended!


Complimentary mini bar with great options of high quality beverage and snacks.
I didnt like anything yet,because I no showed the previous stay in,
A beautiful hotel, amazing views, superb cocktails and truly outstanding staff.


Fantastic view of Singapore - 270deg of city and waterfront view.
A very comfortable and convenience stay for your business visit.
I am already contemplating to plan for my next staycation.


Property is well located, very well even luxuriantly finished.
It’s quite a nice hotel but not well run
Will be a great place for families too.


Overall, subpar experience from a 5 star hotel.
Local touches, great views, and family fun!
Globalists should steer clear of Andaz Singapore.


Rooms: What guests say
View Andaz Singapore, By Hyatt311 relevant reviews
Rooms are repeatedly described as spacious, modern, exceptionally clean, quiet, and comfortable, often with impressive city or heritage views. Guests highlight large bathrooms, strong showers, Byredo toiletries, and complimentary minibar drinks. Recurring drawbacks include occasional musky or drain odors, a thin uncomfortable extra-bed mattress, bathtub drainage problems, and some unintuitive design details.


Then after returning to the room around 11pm, my wife and I started to question if this was really a 5 star hotel based on the marks on the walls, unpainted areas, stains on the couch, plenty of scuff marks on the floor and a very dull room over all with no real decor.
Apart from being spacious, I was surprised at almost every corner, from the ease of TV casting from phone, switches to open/close the curtains, the specially curated areas for powder room/ shower/ wardrobe.
I got the best sleep ever - above all I want a hotel room to be dark, and quiet, and that is exactly what the Andaz delivered.


Rooms are spacious and quiet, the beds are extremely comfortable, and they even offer different pillows to select from to get the perfect sleep.
The room was lovely and very comfortable with nice amenities, such as vanity products and slippers that said, stolen from the Andaz:)
The room was top quality, beautifully presented, comfortable and exactly what you would expect from a hotel of this standard.


The smell went straight into the bedroom, making the stay less enjoyable, and the bathroom lock was broken too.
The second set of doors after the entry foyer helps keep hallway sounds out, which is so good.
The room has some smell, like coming from the bath. Which is like damp moisture kind of smell.


We had a deluxe room with king bed and extra bed for our 16 year old son.
Or at least it would be nicer if the dots only covered part of the windows.
The rooms are always impeccably clean, with thoughtful design and comfort that truly stands out.


The amenities are cheap, the room materials are cheap, the walls is not good maintenance.
This time we requested Interconnecting rooms which was convenient for our family of five.
The room we had was spacious and had room to pack our luggages.


The design is extremely creative, both in its architecture and in the rooms.
We appreciated the hotel’s design, the room itself, and the overall service.
The amenities in the room were excellent and the cleanliness was amazing.


But now the 'stolen from Andaz' slipper is no longer provide.
The bedding pillows were great, it was comfortable at my home
The rooms were clean and the design was very cool.


Modern 5-star hotel, good view from a very well-planned room
Beautiful spacious room with the biggest bed I’ve ever seen!
Very new hotel with new, comfortable and clean room.


Only one mirror in the entire room (the bathroom).
After a slight mix up over beds for our children on arrival, one ended up on a rollaway and another on what they call a sofa bed (but it's really just a sheet put over the lounge - was ok for our six year old but wouldn't suit kids any older).
When we woke up in the morning I ended up taking more pictures of the second room with a pretty bad looking floor with scratches everywhere, wall stains, and a dining table which looked like something out of a horror movie etc.


My room was very comfortable, except there wasn't a chair with a back that could be used for working at the table in the room, even though all the online pictures show one or two of these chairs in the room.
The cleaning was not very thorough; upon check-in, I was told the Mini Bar was for unlimited drinks, but it wasn’t replenished after cleaning the next day. When I requested replenishment, they even asked me what I needed.
Room 1: We checked in around 7pm and then quickly left for a dinner engagement, not really taking a look closely at the room given although it was not as appealing as I thought it would be.


Location: What guests say
View Andaz Singapore, By Hyatt258 relevant reviews
Location is the standout advantage: the hotel has direct, sheltered access to Bugis MRT, making citywide travel easy and the airport reachable by train. Kampong Glam, Haji Lane, Little India, shopping malls, hawker centres, cafés, and restaurants are walkable. Some guests found it slightly outside traditional tourist areas or initially hard to navigate.


The Andaz is not directly on top of the major attractions in Singapore like the the Marina Bay Sands area or the Merlion, but it is located at the Bugus MRT station, which makes accessing the city so easy.
The only issue is that access on foot is a bit complicated: hotel entrance on the 2nd floor from street level, then access to the lobby on the 25th floor, then a change of elevator for the rooms.
The location of the hotel is excellent, you can walk all the way to Duo Tower following the signs from Bugis MRT station, and there is an elevator to the 25th floor where the hotel lobby is located.


The best part was the location with the hotel elevator being connected directly to the MRT - something truly appreciated as we didn’t need to go into the Singaporean heat to get to most places!
There are many food courts nearby, and the MRT station connects to Bugis Junction where you can have breakfast at Ya Kun, and it is also a 5-minute walk to Haji Lane.
The location was great, linked by sheltered underpass to the MRT mass rapid transit train networks, 24 hours 7-Eleven minimart, to eateries, coffee places, Bugis Junction shopping mall, etc.


The location is excellent—within walking distance to Bugis Street and directly connected to the MRT station, which made getting around the city very convenient.
In fact, the hotel has a direct access to the Bugis station in the basement where the DT and EWL lines intersect.
The reception is located on the 25th floor, the view from the windows is just awful, there is construction all around.


Only some construction around the building but that is temporary and would not impact my decision about coming back there.
The location, views, the observatory deck , the accessibility to cabs and public transportation and food were the highlights
It was easy to take Grab, the subway, or even buses to major tourist attractions and shopping malls.


The hotel is very close to little India, Chinatown, Turkish town, Bugis, Chijmes, lots of shopping etc.
Just walk through can reach quite a few shopping malls nearby within 5 - 10 minutes.
Just take lift to the basement B2 or B3, then will be the MRT station.


Truly elegant hotel positioned in one of the finest locations in Singapore biz hub.
Bugis is a great place to stay with city vibes mixed with heritage.
The location was awesome, many dining choices and bugis mrt is all connected.


Have to give a shout out to Singapore's fantastic public transportation system.
Very convenient, ver close to MRT and bus station and Bugis junction
You have direct access to mall and MRT via the elevator.


Location was excellent, with train easily accessed from the hotel.
You could walk to a mall through the tunnels below.
Just the views around the hotel were worth it.


Location is terrific with MRT directly under the hotel.
Stunning view with immediate access to the subway
Really like this hotel which is centrally located.


The subway is located in the same complex.
We love the location and the Ambiente.
MRT station is right below the hotel.


Staff: What guests say
View Andaz Singapore, By Hyatt243 relevant reviews
Staff are most often described as friendly, helpful, professional, attentive, and proactive, with repeated praise for personalized service from reception, restaurants, bars, housekeeping, bell staff, and named employees such as Debbie, Zul, Gabie, and Letchmanan. However, some guests reported inexperienced or disorganized reception, unhelpful phone operators, inconsistent follow-up, and poor luggage assistance.


RaFani who works in the restaurant, the filo lady with blonde hair who works in the bar and refreshments area (didn't catch her name) and the lady who restocks the mini bar all added to our overall experience by going above and beyond to make our stay special and took the time to interact with our kids, which was nice as there weren't many other kids around.
One of the staff there was responsible on our transportation from the airport to the hotel and he tried in many ways to double our charge but unfortunately he couldn’t because i did record everything ( the time we met the driver ) and i showed him that but still he wanted to double charge
The staff were all polite and attentive in particular Vaibhav Saxena the Assistant Manager was incredibly helpful and supportive when I was unwell in the room and had to be rushed to hospital, he arranged late check out and ensured we were looked after, real credit to the company !


She basically said that there was not much she could do as no managers were there and I would have to take it up with the manager in the morning.
We only had to be out of our room for an hour or so and came back to find it all pristine and the mini bar restocked.
The check in staff were so kind when we arrived and worked quickly to get us to our room and help with our luggage.


On my recent trip, Bernadette Yumang at the lounge offered warm hospitality and great tea service, which made our visit extra special.
Just a shout out to our events manager Pei Ling and coordinator Navin for their great service and kind help.
The General Manager kindly resolved a double booking during a past stay, showing how much they value loyal guests.


At breakfast, it was difficult to get a coffee because the staff was wandering around without a plan.
It was a big contrast after arriving from Koh Samui where we experienced the nicest most accommodating staff.
3. The management of this hotel must be very poor; this is not up to Andaz standards.


A staff came into my room without knocking and waiting for me to open the door.
The 1st floor lobby staff were very quick to address anyone who needs help.
Your staff so helpful fulfill my request and help me kept my lost glasses.


A very special mention has to go to Debbie, the rooftop bar manager.
Staff too busy at breakfast, some staff could be a little more friendly.
The service in the hotel was good and the room cleaning excellent.


I experienced some amazing service during my recent 7 night stay there.
The staff amazing and the free mini bar was an extra touch.
Very efficient staff that helped me find a room that I like


Friendly staff and excellent amenities make this trip a special one.
The staff is receptive and involved in making your stay good.
The staff upon arrival was not very helpful or friendly.


The service was remarkable poor for such a nice hotel.
Everyone made us feel so welcome and looked after.
I think service continues to be an issue here.


Rooftop bar staff was rather cold and looked bothered.
The staff who serviced my room were exceptional.
Staff were quite cold and not the friendliest.


Breakfast: What guests say
View Andaz Singapore, By Hyatt143 relevant reviews
Breakfast is repeatedly praised as extensive, fresh, high-quality, and varied, spanning Asian, Western, local, international, fruit, pastries, and cooked-to-order dishes. Service is often attentive, though some guests report declining variety, limited vegetarian choices, disappointing egg service, overcrowding, and a high surcharge of about €40 per person.


We booked our twin room without breakfast, which turned out to be a good decision, as there are plenty of options to grab a small breakfast in the area of the basement with access to the metro, which was completely sufficient for us for the remaining days.
Their breakfast buffet was one of the top 5 that we ever experienced, with cook to order eggs, a european style bread selection, and a great fresh fruit selection, along with several other ethnic specific items ( including baked beans for the Brits).
We hadn’t booked breakfast as we didn’t want to have to eat early, but did have a “lazy breakfast” on race day, served from midday, which was excellent (I think this is offered most weekends).


Lovely hot coffee downstairs in the lobby area which we could bring up to our room each morning (once we had exhausted our supply of coffee pods from the In-Room coffee machine).
Breakfast was also good, with the food being fresh and the staff making sure that we had drinks and keeping the table tidy during the course of breakfast.
I declined the milk with my coffee and mentioned to the staff that I’m diabetic, yet no one followed up to check if I needed an alternative.


I’ve never had such delicious passion fruit for breakfast and I’ve had them in Hawaii and Taiwan and Singapore had the sweetest ever.
Breakfast was a highlight, offering one of the best spreads we’ve ever experienced with a wide variety of fresh and delicious options.
Breakfast was another letdown – no à la carte options, no fresh juice, and no effort to accommodate us with something extra.


We did not try the Breakfast in the hotel as my wife was happy with the French place within the Hotel premises.
Still worth a try if you're there to relax and enjoy yourselves without having to worry about heading out early for breakfast.
Whether you wanted local Singaporean dishes, fresh fruit, pastries, eggs, or international options, everything was prepared at a very high level.


Breakfast was overcrowded and a manager came around stating "just a quick one, 15 minutes until the end" without any niceties.
I want to compliment the restaurant's service team on their efficiency and courtesy during the busiest breakfast hours.
I skipped breakfast and only ordered from in-room dining, where the options felt limited and repetitive.


We did not include Breakfast as part of the package as it was very expensive.
The breakfast buffet is, without question, one of the best I’ve ever had.
Breakfast was okay, but all the dining areas were very popular and crowded.


The breakfast buffet was diverse and offered something for every taste.
The breakfast was great and included both Asian and Western dishes.
For this price (30k per day), breakfast is not even included.


Breakfast food was excellent but try to avoid busiest times.
Things that could have been better, breakfast was Ok.
The breakfast choices (THREE rooms) will blow you away.


The breakfast had a reasonable variety of food choices.
The breakfast buffet was simply amazing, such a variety!
Several breakfast choices from continental to full breakfast.


Nice breakfast without queue up in the morning.
Personnel at breakfast buffet was not friendly.
The breakfast was truly incredibly extensive


Facilities: What guests say
View Andaz Singapore, By Hyatt128 relevant reviews
Facilities are a major strength: guests repeatedly praise the infinity pool, rooftop bar and city views, modern spaces, gym, Sunroom lounge, complimentary minibar, and abundant coffee, tea and snacks. Recurring drawbacks include confusing lifts and maze-like access, occasional Wi-Fi problems, maintenance wear, humidity, and isolated concerns about pool cleanliness or temperature.


Also, another tiny small comment is that the pool loungers are directly in front of some sort of extractor fan from (what I can only assume) is the kitchen so one sort of gets the smell of French fries and burgers pumped out over them whilst laying next to the pool.
Shower at level 25, near swimming pool, obliged to access outside of the building under the rain, no access with bagage alowed, this space had no air condition (35 degrés), it gives the impression you are not expected to stay longuer aymt the hôtel.
There is also a good changing room with showers, towels, toiletries and a hairdryer, which was useful as we had to check out of our room several hours before we were due to go the airport.


It has a superior view and details such as a happy hour with an invitation for a drink and free coffee with something to snack on at any time of the day in a beautiful environment.
Because the card only provides access to the floor on which my room was located I wasn’t able to visit the rooms of colleagues on other floors - they had to come and get me.
There is a free snack bar just located next to the check in counter which provide some drinks such as lemonade; lemon water or coffee every day with a comfortable resting area.


The only thing may be the 2 sets of elevator that we need to go through in order to reach our room from the main entrance and vice versa.
The access lifts to ground floor had to be changed at lvl 25 and walk through along the cafeteria before going down to ground floor which is pretty troublesome.
I specially checked with front desk that the clothes would be done by 6pm but failed to get my laundry on time so I wear causal clothing there.


Snacks in glass jars on the floor along the corridor, we were unsure why they are there. An odd sight to behold in a 5 star establishment.
The shower's temperature is very difficult to adjust, as a slight change will make it go from cold water to very hot.
I didn't get a chance to use the pool because of the weather but the other amenities were nice touches.


The mini bar, the chocolates, the tote bag for pool use, the rambutans as welcome fruit platter.
Not only they offer cleaning services twice a day, the mini bar is free and refill daily.
If there are long queues then hotel guests coming in and out of lifts will find inconvenience


To get to my room it was necessary to change lifts at level 25- very inconvenient.
Nice touches include the complementary lounge area providing free coffee, tea, fruit, snacks and water.
The fact that you have to take two elevators is a bit strange but alright.


Hotel is a bit of a maze to get in and out of.confusing layout.
There is a super cozy room to have snacks and drinks for free!!
The cleaning staff seems to only come in a fixed unflexible time.


Rooftop bar was again fantastic with wonderful views of the city.
How convenient it was. The roof top bar, the room facilities.
The modern architecture and the warm atmosphere of the hotel.


Really enjoyed the comfort and facilities in the hotel.
The ventilation in the restroom does not work.
Good soundproofing both inside and outside the building.


A community room for coffee and snacks;
The facilities were new and very comfortable.
Sunroom with free snacks & coffee


Pool: What guests say
View Andaz Singapore, By Hyatt101 relevant reviews
The rooftop infinity pool is a major draw, offering striking Marina Bay, skyline, and Singapore Flyer views, with some praise for cleanliness, lap swimming, nighttime opening, and a children’s pool. Recurring drawbacks include its small size, crowded conditions, too few loungers, inconvenient access through lobby areas, and dirty glass obscuring views; poolside service is inconsistent.


The pool operation is a mess, and I thought the towels were from a motel. The welcome drink at the pool was lukewarm, which is very surprising, and I have no idea when the pool was last cleaned.
The pool setting is great but very "middle of a city district", noisy and not very relaxing (especially with the works in the hotel, which we were notified about in advance).
The swimming pool looked awesome and unlike some other hotels it was opened at night, surrounded by the incredible night cityscape that is Singapore.


The pool is quite small, and you have to go through the reception and bar area to get to it – not ideal.
Swimming pool has a good view, though you have to walk pass the lobby & restaurant which is a bit inconvenient.
The pool is another highlight—well-maintained, never too crowded, and paired with wonderful staff who make every moment feel easy and relaxed.


We also enjoyed the rooftop pool and bar, which was a wonderful spot to relax and take in the views.
But maybe it's nice for some people to be in the cold pool after walking outside in the Singapore heat.
There is also a pool on the 25th floor that provides the necessary relaxation after an extensive city stroll.


There is an infinity pool on the 25th floor of the hotel, where you can see the Ferris wheel.
The baby pool or children’s pool was also excellent, especially seeing it was away from the main pool.
The rooftop swimming pool on the 40th floor was a real highlight, with stunning views across Singapore.


I don’t like the pool area as only a few beds and doesn’t have a nice vibe.
By the pool, it was often quite crowded, and it was hard to find available loungers.
Pool could be better, infinity glass around pool dirty spoiling what would be an amazing view.


The common areas are sometimes very crowded (especially the pool at the end of the day).
My wife loved the infinity pool- a 25 meter pool that was great for lap swimming.
Going to the roof bar at night feels great with beautiful views and is very relaxing.


I have enquired about it before my stay, the staff should have set my expectations then.
I didn't go to the pool but my kids told me the water is cold.
The 'kids pool' is just a small 'jaccuzi like tub', neglected and tucked away.


The highlight was the infinity pool, with amazing views of the bay.
I think it is a pity that the pool is poorly maintained.
The best fresh and stylish hotel in SG with a pool


The swimming pool was a gem and not too crowder.
Pool area not appealing to hang out at !
Beautiful infinity pool that was never that crowded.


Great for lap swimming and for recreation.
Excellent pool, great reception and door staff.
The pool and lounge are really nice.


Check-in / Check-out: What guests say
View Andaz Singapore, By Hyatt68 relevant reviews
Check-in and check-out are often described as fast, smooth, and friendly, with frequent early check-in and occasional late-checkout flexibility. However, peak periods bring long queues, unclear reception procedures, confusing elevator access, and room-readiness delays. Recurring complaints include poor departmental coordination, booking/payment errors, disabled key cards, and prolonged credit-card deposit holds.


There are pre booking issue where I am sent on a wild goose chase for the right department to book my promotional room even though I am at the front desk trying to book a room using my coupon.
The elevators are a bit of a chore to work around, as you have to go from the ground to the lobby through one elevator, then switch to go to the room floors through one of three other elevators.
I had also specifically requested maintenance for the air conditioning because when I check in I feel like I’m in a sauna room, but it is still not cold and the issue has not been properly resolved.


Check in was quick and easy and although we arrived mid morning our room was ready which was great and meant we could get some sleep after our long journey from the UK.
We were pleasantly surprised to find that we could check in at 8:45am (we had been on a cruise and they had kicked us off the ship very early) with no questions asked.
Slightly short when I asked for a late check out, though to be fair the hotel was fully booked the day I checked out so I suspect it was a simple no.


Front Desk during checkout - I paid for my stay in the morning, 3 hours before checkout but front desk disabled both my key cards and we could not enter the unit.
When we checked out we left our luggage to be stored at the lobby, which is located on the 25th floor, but nobody told us that pickup was on Level 2.
I was referred back to Booking.com, from where the hotel took 48hrs to get back to my request on changing dates, all while I was on site, staying at the hotel.


Moreover, during the stay, there was a problem with the room's computer system, and the key card stopped working, so I had to go to the reception to have it re-registered.
A 21-hour stay from 11:00 PM to 8:00 PM the next day costs 2 daily rates; until 6:00 PM it's 1.5. I think 1.5 until 8:00 PM would be reasonable.
Their staff is around, but I think they also recommend self-check-in, so when we got to the 25th floor, we didn't know where to queue up and what to do.


I especially appreciated that the hotel accommodated a late 3 PM checkout for me since my Singapore Airlines flight out of Changi was not departing until 8:45 PM.
Initially I thought my spouse key card was faulty so he came down to level 25 (where I was waiting) and I passed him my key card.
When we decided to cut our stay short by a night, the reception simply acknowledged it without offering an alternative room or any form of service recovery.


So my spouse ended up having to go to level 32 - 3 times just to drop his laptop before we went out for breakfast.
It took some time to find the right place to tap the access card for entry to the room on the first day!
I had a wonderful check-in at Andaz Singapore with Ms. Gabbie Chong, who was polite, friendly, and made me feel very welcome.


Our room was unavailable at Check-In, and even if we arrived at 4 pm, we had to wait another hour.
A huge thank you to Ms Fannie Liaw at check-in for being so patient, attentive, warm and friendly.
They try to differentiate by having little check in booths but can be messy if there’s a crowd


Other guests that came after us and started queuing was served before me and another couple.
I suspect July is a busy season so checking in can be a long process.
Front officer treated us well and they let us check into our room since noon.


Front desk refuse to take my booking and point me to an email.
Low points - check-in was a bit messy, things weren’t explained properly.
The check-in process was easy and they accommodated an early check-in.


Check in was good, and staff was friendly and professional
We did not miss the room at the end.
There must be a simple solution for that.


Restaurant: What guests say
View Andaz Singapore, By Hyatt58 relevant reviews
Mr Stork is the standout, repeatedly praised for rooftop atmosphere, cocktails, sunset setting, and 360-degree city views. Breakfast at Alley on 25 is diverse and high quality, while 665F is often recommended. Experiences elsewhere are mixed: some find food average or overpriced, service inconsistent, desserts disappointing, and the advertised kids-eat-free menu unavailable.


The advertised 'kids eat free' deal we could not take advantage of, as the restaurant never had the advertised menu available, and always had a seafood buffet in the evening (our children don't eat seafood).
We also ate in the Alley on 25 on our first evening which was good although there are so many options for eating out in Singapore we didn’t eat here again.
We also spent a few evenings at Mr Storks located on the top floor of the hotel, Lovely pizzas and cocktails while sitting over looking the beautiful marina bay.


Cantonese restaurant was poor and you felt they were forcing you to drink tea so they could bring you another pot and charge for two pots - strange atmosphere.
Andaz Singapore boasts a variety of dining options, with the highlight being the rooftop bar, Mr. Stork, which offers 360-degree views of the city—a must-visit for sunset lovers.
Room service (whilst quite pricey, as all hotels are) was superb - the Club sandwich and fries were to die for as was the Lemon Meringue tart.


The nearby Albert Center might not be one of the famous hawker centers, but I had some delicious meals there and enjoyed talking with locals.
The restaurant upstairs was disappointing (the one that's not the rooftop bar but the restaurant on the second to last floor, as it seems).
We had drinks and food at Mr Stork one evening at sunset which was a lovely setting if it hadn’t been so windy!


Food was very average and service staff in busier location of Alley on 25 & Mr. Stork were young and clearly lacked training.
The rooftop bar "Mr. Stork" is a must-visit: fantastic cocktails, and an atmosphere that makes it easy to lose track of time.
People like the outlet manager of alley on 25 mr nicholas choong made wining and dining there a pleasure indeed.


We ate in the Steakhouse 665F one night - the food was good, but the service was a little patchy.
Took 20 minutes for our £100+ bottle of wine to arrive for example, and we had to chase it up!
The dinner especially the dessert is a miss with food that are either too sour, too sweet or too bitter.


The service was impeccable by a very friendly staff at "Alley on 25" restaurant, Joshua, you are the Best!
Except restaurant 665 who is exceptionnel ! And service with food (Limited water in room) is not really friendly
The breakfast buffet at Alley on 25 is diverse, catering to different dietary preferences with high-quality, fresh ingredients.


The restaurants were consistently good and 665 on floor 39 was excellent, with great views and service.
To conclude the evening, you can visit the chic rooftop bar with breathtaking views of the city.
The restaurant was overpriced for meals which we only took breakfast and one lunch by the pool.


Mr Stork, the rooftop bar was exceptional - one of the best bars in Singapore!
We had room service and tried one of the restaurants, just very average food.
The food was ok but we felt for the price could’ve been better.


Highly recommend Mr Stork for sunset drinks on the top floor.
We also loved the rooftop bar, especially in the evening.
Not many gluten-free options in the restaurants.


Restaurants and especially breakfast is great.
Recommend their steak restaurant 665F.
The prices are above high.


Transport: What guests say
View Andaz Singapore, By Hyatt26 relevant reviews
Direct underground access to Bugis MRT, including links to the blue and green lines, is the standout convenience for reaching attractions and the airport. However, guests repeatedly report confusing access, poor signage, and difficulty finding the hotel entrance from the station; the advertised airport shuttle is reportedly unavailable.


One of the staff there was responsible on our transportation from the airport to the hotel and he tried in many ways to double our charge but unfortunately he couldn’t because i did record everything ( the time we met the driver ) and i showed him that but still he wanted to double charge
For anyone who doesn't know there is direct access to the Bugis MRT station via the hotel lift down to the B3 level which made it super convenient whenever setting out via the MRT.
The hotel is directly connected to the blue line and green line of the subway at B3, making it convenient to get to the airport and other attractions.


I'm sure most that can afford to stay there take a taxi, but we like public transportation and it worked GREAT until the last 100 yards.
MTR is connected to this building in the basement floor which makes it so convenient to get to the tourist sites.
Hard to find entrance, glad we got a taxi there first. Once we knew though it was fine.


My only complaint was a need to receive better directions if taking the subway to get there.
Location seemed unknown to taxi drivers and many ended up on Level 1 instead of Level 2.
In addition, the hotel entrance is difficult to find for those arriving via MRT Bugis.


It shares the building with offices, so you go to the lobby only by car?
Train station is also just downstairs so it saves lot of time and easy access.
There’s also a mrt station link in the basement which is direct to the airport.


Metro station in the basement which is very convenient and greatly facilitates getting around.
The only catch is finding the way from the subway to the hotel.
The connection with the subway and distance to places with more activities.


So, be sure to learn the details if you choose that route.
Or you can use an escalator that employees use to access it.
Hotel description mentions airport shuttle however service is no longer available.


The doorman on the second floor called a taxi for me.
There was a way to the subway underneath the hotel.
Very convenient to have MRT (transit) in the lower level


MRT connection in basement- and maybe a small thing-
MRT station under the hotel was very convenient.
Metro, shops and restaurants accessible via the hotel.


Took us 24 hours to work this out.
Very good connection to the metro station
Direct underground access to the MRT.


Pretty confusing/difficult access to the hotel.
The direct connection to public transport.
Linked to MRT Bugis.


Gym: What guests say
View Andaz Singapore, By Hyatt20 relevant reviews
The 24-hour gym is generally modern, clean, and well equipped with bikes, treadmills, dumbbells, cable machines, and high-end equipment. However, it is repeatedly described as small or pokey, becoming crowded with only a few users. One guest could not use it because booking was difficult.


The gym is good for a hotel gym with several bikes and treadmills , a reasonable dumbbell selection and some cable machines.
The gym was too hard to make a booking, so we couldn't use it during our stay.
So, when there were just a few people in there it felt very crowded.


It is on the smaller side as far as hotel gyms go.
Gym was a little pokey but very modern and well kept.
My only negative critique of this property would be the gym.


Anything except the gym is a bit too dusty 🙃
Gym is excellent and the housekeeper there was very attentive.
I expected the gym to be a bit more impressive.


Gymn is a bit small and can get crowded.
Gym is very small for a hotel this size.
The gym room is small and has nothing Special


Gym medium sized and ok for me
The gym is very nice as well.
Gym was Ok but nothing special.


Gym has high end nice equipment.
24-hour fitness center, friendly staff.
The gym was well equipped.


The gym was well equipped.
Gym open 24/7
24-hour gym.


Small gym


No complementary parking for guests when I noticed there were ample lots in Duo.
Parking is bad with no complementary card and need to pay
No complimentary parking for staying guest.


No complimentary carpark voucher.

Andaz Singapore, By Hyatt
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