
Andaz Singapore, By Hyatt Reviews: Everything Guests Say



We analysed 1,391 reviews of Andaz Singapore, By Hyatt. 451 contained specific, relevant feedback about the hotel, which we’ve organised by topic so you can easily see what guests say about each aspect of the property.
Of the reviews analysed, 940 were excluded because they contained little or no specific feedback relevant to the detailed analysis.

Overall: What guests say
View Andaz Singapore, By Hyatt191 relevant reviews
Andaz Singapore is repeatedly praised for comfortable, clean, well-designed rooms, attentive staff, strong location, city views, and excellent amenities. Guests highlight the extensive breakfast, rooftop bar, pool, quiet rooms, and thoughtful details. Most would return, though some Hyatt members report disappointing Globalist recognition and standards.


Stayed in many hotels in Singapore over the years, but 1st time at this 8 year old hotel, i’m a devout marriott member for 3 decades, but will share the love and stay more at hyatt properties from now and aim to become a Globalist
We would expect some variation and creativity in a hotel of that price range to keep returning guests coming back, here we feel they are on a spree to safe some costs and have sadly reduced once loved amenities that made it outstanding before.
On a previous visit when I did not stay at the hotel, a tour guide took me to the 39th floor to see the view and I promised myself that one day I would come back to Singapore and stay at the Andes.


It is really a beautiful hotel, the pool is very nice, the breakfast was truly incredibly extensive, and it has everything you would expect based on the photos.
It’s still a great hotel but we think it’s currently not living up to the high expectations they set in our previous stays.
The area next to reception where you can have a complimentary drink or snack was appreciated and a very nice extra.


But if you forward the booking to the 23rd I can get the view from how a king feels...thank you.
Would highly recommend The Andaz for anyone wanting to stay in a brilliant hotel close to all amenities.
And the location is great, I love the Bugis area to start with when exploring the city.


Thank you Andaz for doing that for her! Made our 2 am arrival much more smooth.
We choose Andaz every time we come to Singapore. This is our 4th stay in Andaz.
Great value hotel in a superb location with helpful staff and decent rooms and amenities.


Is it possible to change it for 23th instead since I haven get the refund.
Stayed at the ANDAZ SINGAPORE and had a fantastic experience from start to finish.
It is a bit expensive but its Singapore so in line with everything else.


Andaz truly feels like a home you have been waiting for all your life.
This hotel is one of the best reasonably priced luxury stays in Singapore.
Fabulous hotel in Singapore, friendly staff, great views, amazing rooms and bathrooms.


And the building itself is really signature and in a cool neighbourhood.
Everything felt thoughtfully put together, which made the stay more enjoyable.
Staying at Andaz Singapore was an absolute highlight of our trip.


Everything felt brand new, thoughtfully designed, and incredibly well maintained.
Experience that make the stay much more relaxed and enjoyable
Highly recommend if on vacation or business in Singapore.


Hands down one of the best I stayed in.
Beware Andaz Singapore if you’re a Hyatt member
Always a welcoming feeling back to Andaz SG


Good selection of TV channels; large TV screen.
A hotel that ticks all the boxes!
Certainly among the best hotels in Singapore


Rooms: What guests say
View Andaz Singapore, By Hyatt311 relevant reviews
Rooms are repeatedly described as spacious, modern, exceptionally clean, quiet, and comfortable, often with impressive city or heritage views. Guests highlight large bathrooms, strong showers, Byredo toiletries, and complimentary minibar drinks. Recurring drawbacks include occasional musky or drain odors, a thin uncomfortable extra-bed mattress, bathtub drainage problems, and some unintuitive design details.


Room 1: We checked in around 7pm and then quickly left for a dinner engagement, not really taking a look closely at the room given although it was not as appealing as I thought it would be.
We had an amazing room, super big with two comfy beds (spotless as well) with Heritage view; this gave us great views over the Arabic quarters and the mosque.
The room did have a kind of "damp" smell which (to be honest) was quite strong BUT did not detract from the awesomeness of our stay.


Spent 4 days at Andaz and it was a great experience with King room and fantastic view of the Singapore city skyline.
Good size room, comfortable beds, large bright windows, electronic curtains and complimentary mini bar (although the mini bar selections has reduced).
Very good room service and nice touch having free snacks/drinks in the room and at the bar during all day.


The view from the 30th floor in our room was amazing (partially obstructed by nearby buildings, but still fantastic).
The hotel then kept saying that the suite sleeps 4 but only if we all share a bed.
We had a suite which allowed for the kids sleeping in a separate area to the adults.


Bed was very comfortable and you can have some snack and free drinks in the lobby.
Room was comfortable and the best beds of the 4 hotels we had in this trip.
The too short bed of 1.90m, which is too short when stretched out at 1.8m.


The normal/basic rooms are of nice size, the bathroom has large sink/dressing room area.
Nice room with good view and nice spacious bathroom but the airconditioning was noisy.
We had a wonderful stay, made even better by a surprise suite upgrade.


Good luck of us that the new room is in good condition.
The room was so comfortable, with a great view of Marina Bay.
The room was great, at the highest standard of cleanliness and furnishing.


We loved our room and the view, the amenities and comfort.
The room is very big, and the view is absolutely stunning.
I had the most rested and comfortable birthday staycay ever.


The room has high humidity and no possibility of ventilation.
The prices were a little high for the actual room.
They provide a mini-sofa for young children if needed.


Even the Signature Shampoo/Conditioner Selection was excellent, smelled heavenly!
Then after returning to the room around 11pm, my wife and I started to question if this was really a 5 star hotel based on the marks on the walls, unpainted areas, stains on the couch, plenty of scuff marks on the floor and a very dull room over all with no real decor.
After a slight mix up over beds for our children on arrival, one ended up on a rollaway and another on what they call a sofa bed (but it's really just a sheet put over the lounge - was ok for our six year old but wouldn't suit kids any older).


When we woke up in the morning I ended up taking more pictures of the second room with a pretty bad looking floor with scratches everywhere, wall stains, and a dining table which looked like something out of a horror movie etc.
My room was very comfortable, except there wasn't a chair with a back that could be used for working at the table in the room, even though all the online pictures show one or two of these chairs in the room.
The cleaning was not very thorough; upon check-in, I was told the Mini Bar was for unlimited drinks, but it wasn’t replenished after cleaning the next day. When I requested replenishment, they even asked me what I needed.


Location: What guests say
View Andaz Singapore, By Hyatt258 relevant reviews
Location is the standout advantage: the hotel has direct, sheltered access to Bugis MRT, making citywide travel easy and the airport reachable by train. Kampong Glam, Haji Lane, Little India, shopping malls, hawker centres, cafés, and restaurants are walkable. Some guests found it slightly outside traditional tourist areas or initially hard to navigate.


The Andaz is not directly on top of the major attractions in Singapore like the the Marina Bay Sands area or the Merlion, but it is located at the Bugus MRT station, which makes accessing the city so easy.
The only issue is that access on foot is a bit complicated: hotel entrance on the 2nd floor from street level, then access to the lobby on the 25th floor, then a change of elevator for the rooms.
The location of the hotel is excellent, you can walk all the way to Duo Tower following the signs from Bugis MRT station, and there is an elevator to the 25th floor where the hotel lobby is located.


If you’re traveling light, the hotel sits above the Bugis MRT stop and it’s about a 5-minute walk from the actual tracks to the small entrance connected to the station.
The location of the hotel is great: Haji Lane and Arab Street are around the corner, Bugis Street and Bugis Junction shopping center can be reached in 5 minutes.
It's centrally located, has a metro stop beneath the building, and I walked to many enjoyable locations like the museums on the Esplanade and Kampong Gelam.


What I liked the most was that you are within walking distance of a few nice streets with all kinds of cozy eateries.
Foodies will be pleased to know there are many famous and good eateries along the nearby laneways within walking distances too.
The location is great with walking distance to Haji lane, Bugis street, Guoco midtown, Marina Bay, and many more attractions.


Brilliant location right above the Bugis Street MRT Station and within walking distance to Arab Street and Little India.
The location is excellent, easy access to so many parts of Singapore while still feeling relaxed and upscale.
Excellent views and incredibly handy location (right over Bugis MRT) and in walking distance to many things.


Great location close to Kampong Glam and above Bugis station for easy transport around the city.
Also many many more "western" dine-in places nearby if you do not feel that adventurous.
Bugis is a good location to be near affordable food, shopping, and a Mosque.


The train system and Bugis Junction are at the basement level of the building.
Fabulous location and an extraordinary selection of restaurants, bars and self serve venues
Easy access to the Bugis metro station (exit F from the metro)


Also have a nice bar across the street that is easily accessible.
Only a short cab ride to most of the famous landmarks.
Also close to Haji Lane and Little India and Raffles Hotel.


Would definitely come back if we ever visit Singapore again.
It takes about 20 minutes to walk (which is fine).
Lots of food and shopping options in walking distance.


Directly connected to Bugis Station, making it easily accessible.
Great city hotel to stay for exploring Singapore
As a solo traveller I felt very safe.


Great location at a reasonable room rates
The hotel’s location in Bugis is unbeatable.
Close to MRT Bugis and Bugis Junction.


Staff: What guests say
View Andaz Singapore, By Hyatt243 relevant reviews
Staff are most often described as friendly, helpful, professional, attentive, and proactive, with repeated praise for personalized service from reception, restaurants, bars, housekeeping, bell staff, and named employees such as Debbie, Zul, Gabie, and Letchmanan. However, some guests reported inexperienced or disorganized reception, unhelpful phone operators, inconsistent follow-up, and poor luggage assistance.


RaFani who works in the restaurant, the filo lady with blonde hair who works in the bar and refreshments area (didn't catch her name) and the lady who restocks the mini bar all added to our overall experience by going above and beyond to make our stay special and took the time to interact with our kids, which was nice as there weren't many other kids around.
One of the staff there was responsible on our transportation from the airport to the hotel and he tried in many ways to double our charge but unfortunately he couldn’t because i did record everything ( the time we met the driver ) and i showed him that but still he wanted to double charge
The staff were all polite and attentive in particular Vaibhav Saxena the Assistant Manager was incredibly helpful and supportive when I was unwell in the room and had to be rushed to hospital, he arranged late check out and ensured we were looked after, real credit to the company !


The manager (Ken NG) did go out of his way to make things right by providing a suite the next day and later to also booked us a luxury taxi back to the airport.
I have nothing but gratitude for the amazing team working the busy breakfast area, the entire group at Mr Stork, including Sri, Lisa, the bartenders, and especially Rosemary.
My BIGGEST issue is that for every time I stayed here, I almost always had to beg for someone to help me with my luggage.


Met nice people, for example, the "Director of Food and Beverage" and the friendly lady in the breakfast area who recommended local dishes.
When we showed her the pictures she didn't seem surprised and just said that she would change the room for us.
The clothing of the staff is quite unusual, and one has no idea who is responsible for what role.


Also the doorman at the front lobby generally good but we did experience an individual being abrupt & rude.
At that time we decided to go speak with the registration but there was only one person available.
The great staff, especially Gabie who was always eager to help with all our questions and needs.


Evelyn, the manager at Andaz Singapore, she was responsive and helpful, and we appreciated her assistance.
Customer service was fantastic, going the extra miles offering assistance to make my stay better.
The staff are friendly, flexible and helped us with our many and various requests.


The staff were impeccable and I wish I could give more than 5 stars.
The check in staff service standard was subpar for a five star hotel.
Overall, the staff were extremely nice, except for the front desk manager.


The staff were extremely polite and the service was excellent as well.
The hotel had lots of staff, never had to wait for anything.
At the beginning they made a better effort with cleaning than afterwards.


All the bar staff were amazing too, friendly, fun and professional.
The staff were extremely welcoming and attended to us straight away.
The staff from concierge, checking in, dining were all great.


A hotel where none of the staff want to help.
It's a shame because I did give a tip daily.
We could not have asked for a better team.


The service is not up to 5 star standard.
The housekeeping ladies were very helpful and generous.
My experience calling the concierge/ service was terrible.


Breakfast: What guests say
View Andaz Singapore, By Hyatt143 relevant reviews
Breakfast is repeatedly praised as extensive, fresh, high-quality, and varied, spanning Asian, Western, local, international, fruit, pastries, and cooked-to-order dishes. Service is often attentive, though some guests report declining variety, limited vegetarian choices, disappointing egg service, overcrowding, and a high surcharge of about €40 per person.


We booked our twin room without breakfast, which turned out to be a good decision, as there are plenty of options to grab a small breakfast in the area of the basement with access to the metro, which was completely sufficient for us for the remaining days.
Their breakfast buffet was one of the top 5 that we ever experienced, with cook to order eggs, a european style bread selection, and a great fresh fruit selection, along with several other ethnic specific items ( including baked beans for the Brits).
We hadn’t booked breakfast as we didn’t want to have to eat early, but did have a “lazy breakfast” on race day, served from midday, which was excellent (I think this is offered most weekends).


Lovely hot coffee downstairs in the lobby area which we could bring up to our room each morning (once we had exhausted our supply of coffee pods from the In-Room coffee machine).
Breakfast was also good, with the food being fresh and the staff making sure that we had drinks and keeping the table tidy during the course of breakfast.
I declined the milk with my coffee and mentioned to the staff that I’m diabetic, yet no one followed up to check if I needed an alternative.


I’ve never had such delicious passion fruit for breakfast and I’ve had them in Hawaii and Taiwan and Singapore had the sweetest ever.
Breakfast was a highlight, offering one of the best spreads we’ve ever experienced with a wide variety of fresh and delicious options.
Breakfast was another letdown – no à la carte options, no fresh juice, and no effort to accommodate us with something extra.


We did not try the Breakfast in the hotel as my wife was happy with the French place within the Hotel premises.
Still worth a try if you're there to relax and enjoy yourselves without having to worry about heading out early for breakfast.
Whether you wanted local Singaporean dishes, fresh fruit, pastries, eggs, or international options, everything was prepared at a very high level.


The breakfast is very delicious, with a different menu every day, giving us a wonderful start to each day.
Breakfast is fantastic - very large selection of Asian, European, and Anglo-American breakfast of the highest quality.
A large selection of breakfast dishes, European and Eastern. Everyone will find something for themselves.


Amazing included breakfast (so few hotels do that now so makes them a standout)
The greedy procedure with the one free drink (seating only at the sunroom).
On the first day, however, we tried the breakfast at the hotel.


My personal favorites were the Eggs Benedict and the kaya toast.
I felt the breakfast was overpriced, so I didn't book it.
Breakfast is good but can have some more vegetarian options.


One of the best hotel breakfast I’ve ever had.
Rich selection at the breakfast buffet of high quality.
The breakfast was also spot on. So much choice.


On the positive side - breakfast was good.
I would recommend including it in your stay.
The breakfast in the hotel is non halal


Awesome breakfast buffet that the kids enjoyed.
The breakfast was great but slow service.
The variety and quality is unmatched.


Facilities: What guests say
View Andaz Singapore, By Hyatt128 relevant reviews
Facilities are a major strength: guests repeatedly praise the infinity pool, rooftop bar and city views, modern spaces, gym, Sunroom lounge, complimentary minibar, and abundant coffee, tea and snacks. Recurring drawbacks include confusing lifts and maze-like access, occasional Wi-Fi problems, maintenance wear, humidity, and isolated concerns about pool cleanliness or temperature.


Also, another tiny small comment is that the pool loungers are directly in front of some sort of extractor fan from (what I can only assume) is the kitchen so one sort of gets the smell of French fries and burgers pumped out over them whilst laying next to the pool.
Shower at level 25, near swimming pool, obliged to access outside of the building under the rain, no access with bagage alowed, this space had no air condition (35 degrés), it gives the impression you are not expected to stay longuer aymt the hôtel.
There is also a good changing room with showers, towels, toiletries and a hairdryer, which was useful as we had to check out of our room several hours before we were due to go the airport.


It has a superior view and details such as a happy hour with an invitation for a drink and free coffee with something to snack on at any time of the day in a beautiful environment.
Because the card only provides access to the floor on which my room was located I wasn’t able to visit the rooms of colleagues on other floors - they had to come and get me.
There is a free snack bar just located next to the check in counter which provide some drinks such as lemonade; lemon water or coffee every day with a comfortable resting area.


The only thing may be the 2 sets of elevator that we need to go through in order to reach our room from the main entrance and vice versa.
The access lifts to ground floor had to be changed at lvl 25 and walk through along the cafeteria before going down to ground floor which is pretty troublesome.
I specially checked with front desk that the clothes would be done by 6pm but failed to get my laundry on time so I wear causal clothing there.


The hotel has great facilities, with a gym, pool and a communal lounge that provides fruit, snacks, tea, coffee and water for all guests.
The rooftop bar, Mr Stork, was also a great spot to hang out with colleagues at the end of the day.
The hotel boasts of a Sun Room you can chill at with free coffee & snacks all day.


Not only they offer cleaning services twice a day, the mini bar is free and refill daily.
Needs more signage around the outside of the building on to find the entrance of the hotel.
To get to my room it was necessary to change lifts at level 25- very inconvenient.


Mini bar items were complimentary as well as infused water, expresso machines in the lobby.
The fact that you have to take two elevators is a bit strange but alright.
Beautiful hotel with fantastic amenities and a rooftop bar/ restaurant with spectacular views.


There is a super cozy room to have snacks and drinks for free!!
Wear and tear on the floor and doors, especially in the shower.
The byredo toiletries are amazing, I smell divine after a shower.


Free snacks both in the room and at the central bar.
I loved the complimentary Japanese green tea in the minibar,
Tasty complimentary ice and Lemon tea in the Sun room.


Connected TV and Marshall Bluetooth speaker are very appreciated
A very nice bar on the 38th floor.
The wifi doesn’t work properly on level 2.


Complimentary mini bar (replenished with every day).
Maintenance could be a bit better.
Everything inside the room is complimentary.


Pool: What guests say
View Andaz Singapore, By Hyatt101 relevant reviews
The rooftop infinity pool is a major draw, offering striking Marina Bay, skyline, and Singapore Flyer views, with some praise for cleanliness, lap swimming, nighttime opening, and a children’s pool. Recurring drawbacks include its small size, crowded conditions, too few loungers, inconvenient access through lobby areas, and dirty glass obscuring views; poolside service is inconsistent.


The pool operation is a mess, and I thought the towels were from a motel. The welcome drink at the pool was lukewarm, which is very surprising, and I have no idea when the pool was last cleaned.
The pool setting is great but very "middle of a city district", noisy and not very relaxing (especially with the works in the hotel, which we were notified about in advance).
The swimming pool looked awesome and unlike some other hotels it was opened at night, surrounded by the incredible night cityscape that is Singapore.


The pool is quite small, and you have to go through the reception and bar area to get to it – not ideal.
Swimming pool has a good view, though you have to walk pass the lobby & restaurant which is a bit inconvenient.
The pool is another highlight—well-maintained, never too crowded, and paired with wonderful staff who make every moment feel easy and relaxed.


We also enjoyed the rooftop pool and bar, which was a wonderful spot to relax and take in the views.
But maybe it's nice for some people to be in the cold pool after walking outside in the Singapore heat.
There is also a pool on the 25th floor that provides the necessary relaxation after an extensive city stroll.


There is an infinity pool on the 25th floor of the hotel, where you can see the Ferris wheel.
The baby pool or children’s pool was also excellent, especially seeing it was away from the main pool.
The rooftop swimming pool on the 40th floor was a real highlight, with stunning views across Singapore.


I don’t like the pool area as only a few beds and doesn’t have a nice vibe.
By the pool, it was often quite crowded, and it was hard to find available loungers.
Pool could be better, infinity glass around pool dirty spoiling what would be an amazing view.


The common areas are sometimes very crowded (especially the pool at the end of the day).
My wife loved the infinity pool- a 25 meter pool that was great for lap swimming.
Going to the roof bar at night feels great with beautiful views and is very relaxing.


I have enquired about it before my stay, the staff should have set my expectations then.
I didn't go to the pool but my kids told me the water is cold.
The 'kids pool' is just a small 'jaccuzi like tub', neglected and tucked away.


The highlight was the infinity pool, with amazing views of the bay.
I think it is a pity that the pool is poorly maintained.
The best fresh and stylish hotel in SG with a pool


The swimming pool was a gem and not too crowder.
Pool area not appealing to hang out at !
Beautiful infinity pool that was never that crowded.


The pool was well kept and clean.
Excellent pool, great reception and door staff.
The pool and lounge are really nice.


Check-in / Check-out: What guests say
View Andaz Singapore, By Hyatt68 relevant reviews
Check-in and check-out are often described as fast, smooth, and friendly, with frequent early check-in and occasional late-checkout flexibility. However, peak periods bring long queues, unclear reception procedures, confusing elevator access, and room-readiness delays. Recurring complaints include poor departmental coordination, booking/payment errors, disabled key cards, and prolonged credit-card deposit holds.


There are pre booking issue where I am sent on a wild goose chase for the right department to book my promotional room even though I am at the front desk trying to book a room using my coupon.
The elevators are a bit of a chore to work around, as you have to go from the ground to the lobby through one elevator, then switch to go to the room floors through one of three other elevators.
I had also specifically requested maintenance for the air conditioning because when I check in I feel like I’m in a sauna room, but it is still not cold and the issue has not been properly resolved.


Check in was quick and easy and although we arrived mid morning our room was ready which was great and meant we could get some sleep after our long journey from the UK.
We were pleasantly surprised to find that we could check in at 8:45am (we had been on a cruise and they had kicked us off the ship very early) with no questions asked.
Slightly short when I asked for a late check out, though to be fair the hotel was fully booked the day I checked out so I suspect it was a simple no.


Front Desk during checkout - I paid for my stay in the morning, 3 hours before checkout but front desk disabled both my key cards and we could not enter the unit.
When we checked out we left our luggage to be stored at the lobby, which is located on the 25th floor, but nobody told us that pickup was on Level 2.
I was referred back to Booking.com, from where the hotel took 48hrs to get back to my request on changing dates, all while I was on site, staying at the hotel.


Moreover, during the stay, there was a problem with the room's computer system, and the key card stopped working, so I had to go to the reception to have it re-registered.
A 21-hour stay from 11:00 PM to 8:00 PM the next day costs 2 daily rates; until 6:00 PM it's 1.5. I think 1.5 until 8:00 PM would be reasonable.
Their staff is around, but I think they also recommend self-check-in, so when we got to the 25th floor, we didn't know where to queue up and what to do.


I especially appreciated that the hotel accommodated a late 3 PM checkout for me since my Singapore Airlines flight out of Changi was not departing until 8:45 PM.
Initially I thought my spouse key card was faulty so he came down to level 25 (where I was waiting) and I passed him my key card.
When we decided to cut our stay short by a night, the reception simply acknowledged it without offering an alternative room or any form of service recovery.


I had booked and paid for the hotel through Booking.com, but upon arrival, I was told that the wrong card (not mine) had been charged.
He came down again to level 25 and we went to the front desk and asked if they did disable our key cards.
I fully understood the need to pay for the room on the spot and to sort out the refund with Booking.com later.


At peak times for check in and check out there were limited staff which meant there were long queue times.
Instead, they shamelessly responded with something like 'What can you do, it's peak season, so just deal with it.'
Cleaning service sometimes in the middle of the day even if we left the room early morning.


I was queuing to check in and was asked to take a seat which I appreciate.
Check in is supposed to be at 3 but the room was not ready before 4.
These staff are not empowered to act on important requests, such as changing booking dates.


Her genuine hospitality set the tone for a memorable stay — highly recommended!
Instead, it has 3 standing islands, that merely have staff with laptops.
It is fully acceptable if it was a 3 stars hotel.


I took it as management overloading a frontline worker workload.
I was able to check into the room early
There are three open counters in that area.


Restaurant: What guests say
View Andaz Singapore, By Hyatt58 relevant reviews
Mr Stork is the standout, repeatedly praised for rooftop atmosphere, cocktails, sunset setting, and 360-degree city views. Breakfast at Alley on 25 is diverse and high quality, while 665F is often recommended. Experiences elsewhere are mixed: some find food average or overpriced, service inconsistent, desserts disappointing, and the advertised kids-eat-free menu unavailable.


The advertised 'kids eat free' deal we could not take advantage of, as the restaurant never had the advertised menu available, and always had a seafood buffet in the evening (our children don't eat seafood).
We also ate in the Alley on 25 on our first evening which was good although there are so many options for eating out in Singapore we didn’t eat here again.
We also spent a few evenings at Mr Storks located on the top floor of the hotel, Lovely pizzas and cocktails while sitting over looking the beautiful marina bay.


Cantonese restaurant was poor and you felt they were forcing you to drink tea so they could bring you another pot and charge for two pots - strange atmosphere.
Andaz Singapore boasts a variety of dining options, with the highlight being the rooftop bar, Mr. Stork, which offers 360-degree views of the city—a must-visit for sunset lovers.
Room service (whilst quite pricey, as all hotels are) was superb - the Club sandwich and fries were to die for as was the Lemon Meringue tart.


The nearby Albert Center might not be one of the famous hawker centers, but I had some delicious meals there and enjoyed talking with locals.
The restaurant upstairs was disappointing (the one that's not the rooftop bar but the restaurant on the second to last floor, as it seems).
We had drinks and food at Mr Stork one evening at sunset which was a lovely setting if it hadn’t been so windy!


Food was very average and service staff in busier location of Alley on 25 & Mr. Stork were young and clearly lacked training.
The rooftop bar "Mr. Stork" is a must-visit: fantastic cocktails, and an atmosphere that makes it easy to lose track of time.
People like the outlet manager of alley on 25 mr nicholas choong made wining and dining there a pleasure indeed.


We ate in the Steakhouse 665F one night - the food was good, but the service was a little patchy.
Took 20 minutes for our £100+ bottle of wine to arrive for example, and we had to chase it up!
The dinner especially the dessert is a miss with food that are either too sour, too sweet or too bitter.


The service was impeccable by a very friendly staff at "Alley on 25" restaurant, Joshua, you are the Best!
Except restaurant 665 who is exceptionnel ! And service with food (Limited water in room) is not really friendly
The breakfast buffet at Alley on 25 is diverse, catering to different dietary preferences with high-quality, fresh ingredients.


The restaurants were consistently good and 665 on floor 39 was excellent, with great views and service.
To conclude the evening, you can visit the chic rooftop bar with breathtaking views of the city.
The restaurant was overpriced for meals which we only took breakfast and one lunch by the pool.


To access the swimming pool you need to walk through the lobby area and pass the restaurant.
The food is not great, delivered all at different times and some of it cold.
I also dined at 5 on 25, very satisfied with dim sum lunch set.


In-room dining food is very good and not expensive for what it is
The milo ice cream with its dark chocolate is too dense.
Food was top quality and service could not be faulted.


The views, atmosphere and cocktails were absolutely superb.
...the cocktail card has stayed unchanged.
Mr Stork bar is great


Transport: What guests say
View Andaz Singapore, By Hyatt26 relevant reviews
Direct underground access to Bugis MRT, including links to the blue and green lines, is the standout convenience for reaching attractions and the airport. However, guests repeatedly report confusing access, poor signage, and difficulty finding the hotel entrance from the station; the advertised airport shuttle is reportedly unavailable.


One of the staff there was responsible on our transportation from the airport to the hotel and he tried in many ways to double our charge but unfortunately he couldn’t because i did record everything ( the time we met the driver ) and i showed him that but still he wanted to double charge
For anyone who doesn't know there is direct access to the Bugis MRT station via the hotel lift down to the B3 level which made it super convenient whenever setting out via the MRT.
The hotel is directly connected to the blue line and green line of the subway at B3, making it convenient to get to the airport and other attractions.


I'm sure most that can afford to stay there take a taxi, but we like public transportation and it worked GREAT until the last 100 yards.
MTR is connected to this building in the basement floor which makes it so convenient to get to the tourist sites.
Hard to find entrance, glad we got a taxi there first. Once we knew though it was fine.


My only complaint was a need to receive better directions if taking the subway to get there.
Location seemed unknown to taxi drivers and many ended up on Level 1 instead of Level 2.
In addition, the hotel entrance is difficult to find for those arriving via MRT Bugis.


It shares the building with offices, so you go to the lobby only by car?
Train station is also just downstairs so it saves lot of time and easy access.
There’s also a mrt station link in the basement which is direct to the airport.


Metro station in the basement which is very convenient and greatly facilitates getting around.
The only catch is finding the way from the subway to the hotel.
The connection with the subway and distance to places with more activities.


So, be sure to learn the details if you choose that route.
Or you can use an escalator that employees use to access it.
Hotel description mentions airport shuttle however service is no longer available.


The doorman on the second floor called a taxi for me.
There was a way to the subway underneath the hotel.
Very convenient to have MRT (transit) in the lower level


MRT connection in basement- and maybe a small thing-
MRT station under the hotel was very convenient.
Metro, shops and restaurants accessible via the hotel.


Took us 24 hours to work this out.
Very good connection to the metro station
Direct underground access to the MRT.


Pretty confusing/difficult access to the hotel.
The direct connection to public transport.
Very convenient subway accesss


Gym: What guests say
View Andaz Singapore, By Hyatt20 relevant reviews
The 24-hour gym is generally modern, clean, and well equipped with bikes, treadmills, dumbbells, cable machines, and high-end equipment. However, it is repeatedly described as small or pokey, becoming crowded with only a few users. One guest could not use it because booking was difficult.


The gym is good for a hotel gym with several bikes and treadmills , a reasonable dumbbell selection and some cable machines.
The gym was too hard to make a booking, so we couldn't use it during our stay.
So, when there were just a few people in there it felt very crowded.


It is on the smaller side as far as hotel gyms go.
Gym was a little pokey but very modern and well kept.
My only negative critique of this property would be the gym.


Anything except the gym is a bit too dusty 🙃
Gym is excellent and the housekeeper there was very attentive.
I expected the gym to be a bit more impressive.


Gymn is a bit small and can get crowded.
Gym is very small for a hotel this size.
The gym room is small and has nothing Special


Gym medium sized and ok for me
The gym is very nice as well.
Gym was Ok but nothing special.


Gym has high end nice equipment.
24-hour fitness center, friendly staff.
The gym was well equipped.


The gym was well equipped.
Gym open 24/7
24-hour gym.


Small gym


No complementary parking for guests when I noticed there were ample lots in Duo.
Parking is bad with no complementary card and need to pay
No complimentary parking for staying guest.


No complimentary carpark voucher.

Andaz Singapore, By Hyatt
More 5-star hotels nearby


Amara Sanctuary Sentosa
Read guest reviews
Amara Singapore
Read guest reviews
Artyzen Singapore
Read guest reviews
Ascott Orchard Singapore
Read guest reviews
Ascott Raffles Place Singapore
Read guest reviews
Capella Singapore
Read guest reviews
Capri by Fraser China Square, Singapore
Read guest reviews
Carlton City Hotel Singapore
Read guest reviews
