Amara Sanctuary Sentosa Reviews: Everything Guests Say

It’s advertise as a 5 star resort and it did not meet these standards the rooms were fine and nice enough however breakfast was not included (even though it stated that it was) the staff were not very friendly and welcoming as you would expect them to be and they weren’t that helpful either.

For what I have explained above in what I liked should have wrote it in this bit... but you get what I'm trying to say if you are charging the amount you charge for these rooms then they need to be more of a higher standard.. without faults

If you've ever wondered what $1,000 for two nights buys you in a supposedly five-star hotel, Amara Sanctuary Sentosa has the answer: a tired property, poor service, and food that wouldn't look out of place at a petrol station.

I understand that the whole hotel industry is struggling right now due to the pandemic BUT considering the price we paid per night (with no breakfast included either!), we expect a certain quality from a 5 star rated hotel.

At this price point, guests should expect consistent service, good operational management, and attention to detail, none of which were delivered consistently during our stay.

The property is beautifully designed with a perfect blend of nature, heritage, and luxury, creating a very peaceful and relaxing atmosphere.

The pictures on the website were also misleading as we thought we were going to a very different environment.

The property is old so wear and tear is normal but it is clearly due for an upgrade.

Not happy.. we had to stay out most of the time to avoid spending time at hotel.

I enjoyed my visit to Singapore but unhappy with the 'hotel with breakfast' advertised as a resort.

The heritage buildings are beautiful, but much of the property feels neglected and overdue for refurbishment.

We honestly didn’t expect the hotel to be this luxurious — every detail exceeded our expectations.

What surprised me most after our stay was reading some of the glowing online reviews.

A comfortable and quiet reprieve from the world's cleanest bustling city and amusement parks nearby

I love the mix of modern and heritage in the buildings and architecture.

If I will come to sentosa I will book again Amara Sanctuary Resort.

We had a mixed but overall positive stay at Amara Sanctuary Sentosa.

Truly a beautifully restored resort with colonial architecture and modern design elements.

It's difficult to reconcile what you're seeing with the five-star rating.

An enjoyable stay for 2 nights, our first visit to Sentosa

Nice environment & facilities was looking for in a hotel.

Thia was a very friendly hotel, with history behind it.

But I don’t think it reflected on the price.

It's a beautiful experience and beautiful and peaceful resort.

This place is awesome we will surely come again..

The hospitality the room was all perfect for us.

There was nothing I disliked during my stay.

Hotel is extremely tired, rooms outdated, and shabby.

The property was extremely clean and excelent overall.

Enjoyed the rustic setting and the colonial building.

Lack of customer service: Don’t feel welcomed - no one helped with luggages at the drop off, recept doesnt give eye contact to say hello or good bye, no one answer the call when we call the operator (5 times).

Helpful and attentive staff that is Jasper, went the extra mile in driving guests to nearest drop off to catch the monorail to Convention centre although he had explained options in getting there.

The girl who accompanies you to the table in the morning was always very nice and friendly, overall it was a wonderful experience, they are very kind and gentle.

Lastly, I would like to compliment Mr James and his team from the front desk reception for serving the guests with passion and to their best ability.

Most importantly the staff were brilliant and so friendly so a big thank you to everyone there from housekeeping to the front of house staff.

She assisted with our request, help us expedite for move as kids wanted to swim and she was such a fun to be around.

When I raised this, the staff had the audacity to hand me a refill and instruct me to top it up myself.

Huge shoutout to Siti at Front Desk for being so kind and attentive, she made the whole stay feel extra special.

I would like to extend my sincere appreciation to Mr. Farid and the entire security team at Amara Sanctuary Sentosa.

There was one staff member (a woman who was a supervisor) who remembered my name and was warm and welcoming.

Took me many attempts to try reach front desk and they promised to call back which they never did.

Mr. Farid was courteous, proactive, and made us feel safe and well taken care of throughout our visit.

I recently stayed at Amara and had the pleasure of interacting with Ms Shaz at the front desk.

MJ was not only tsking care of us she took care of all her guests so well.

Helpful, friendly staff, the check in process was seamless and great! Kudos to the guest services team.

Every detail was thoughtfully handled, recommendations were spot-on, and we never once felt rushed—just fully welcomed.

Made us aware of a complimentary offering of having access to a room for shower facilities.

Even when we tried to call, calls were unanswered after 5-6 tries during morning local time.

I had a massive mistake on my part that she resolved immediately with 0 problems!!

She was in a arm cast but still doing her best with the brightest smile.

It's really nice to be greeted by JENEFER and the people are very helpful.

The staff are very welcoming and attentive, especially MJ in the Sanctuary Tea Room.

Enjoyable stay which can be better if the staffs are friendly and customer oriented.

She remembers everyone’s names, works fast, and genuinely cares about providing great service.

The customer service was excellent and very helpful with any questions we had.

No welcoming at all and when we queried the $30 food n drink voucher that was part of our booking we were met with reluctance to provide this and had to again show the accommodation booking to prove this was part of our reservation.

MJ and the staff from the Tearoom, where we had breakfast and lunch, as well as Suresh from concierge were all very friendly, greeting us and the kids well, taking time to chat, and doing their best to make us feel at home.

The lobby staff ( Shiz ) and the tea room staff ( MJ ) are the best they were so humble , kind , helpful, and they always welcomed us with a smile and a great greeting loved them so much 🥹❤️❤️❤️

I must thx siti the manger,she was vv helpfully,she go all the way to help,,me and my wife on Sunday may 3..to sent me all booking details,,to airport police then my wife can come to celebrate our 7 yrs anniversary together

Mr James also went the extra mile to liaise with the housekeeping manager, Ms Sabrina, to discuss with my brother on the best solution to clean his favorite land yard as the housekeeping team mistakenly threw his land yard.

The Sanctuary building and the rooms( Deluxe Twin and Deluxe King) look and feel like a step back in the 70’s aesthetic wise; with old threadbare, carpets and electric wires exposed, flickering light, stains in curtain and patch work and mouldy bathroom.

In addition to the room queries, I had made a special request to give my brother a surprise in the room in view of his birthday at the end of March.

Whilst not majorly obvious, there was also a hole/section near the bathroom where you could see up into the ceiling cavity which appeared to be an incomplete bulkhead.

The towels are worn out and the cleaning is not thorough (in the bathroom, the trash can and the bathroom accessory holder were dirty/covered in grime).

We booked a room for me, wife and 13 year old but got told on arrival it was extra for a bed for our daughter.

Complimentary water, Sprite, Coke cans, Kit Kats, Oreo biscuits, together with the usual tea, coffee and sugar refills were left daily and much appreciated!

Was bitten both nights n hence it only disturbed our rest plus nothing much the front desk was able to assist on this!

The aircon can only be switched from as hot as the desert or as cold as antartica there was no I between

There was another family who had a kid suffered an accident because of the broken wooden planks during our stay there.

Bath tub was outside the room without full concealed walls between rooms which didn't feel safe taking a bath there

Our initial room wasn't ready- no pillows, it was a mouldy dirty room- that was said to be premium!

At the reception, it was indicated that we would receive an upgrade to a larger room with 3 beds.

The place is so run down, our shower head was falling off the wall, freyed towels etc etc.

It took a phone call that evening and another the following morning before we finally received them.

The space in the room was fantastic, both the bathroom and the bed area, plenty of room.

This is a tricky review. We were originally put in a room in the main building.

Some units are quite old with a few broken appliances like deposit box and water valves.

The layout is pretty good but if you look closely, the furniture is old and weary.

The towels for the room and pool smelt mouldy and left it on your skin.

They took it back but when the actual date came . They forgot about it.

The bed is large and comfortable, and the room has a very large TV.

Made staying in the room untenable and we checked out after the first night.

The amenities and facilities in the room are not the best as well.

Room cleanliness, the room furniture is old, the hallway carpet is worn out.

The bathroom sink tap splashed water out because it’s a big kitchen tap.

The shower floor is moldy, there are cockroaches in the room, the phone is broken and cannot contact the front desk, I had to call using my mobile phone and no one answered, the bathtub drain valve is broken, there is a continuous loud motor noise for at least 15-30 minutes every night around 9-10:30 PM, and the shuttle has size restrictions for luggage, which makes it difficult to use effectively.

Since it had an adjoining internal door, after not getting any sleep due to the noise coming from this door in the adjacent bedroom where there was a family with two small children who always screamed and cried and sounded like they were in our room, we asked to change rooms for the second and last night.

The furniture is old and worn, the carpets are torn, the curtains are stained, the sheets and carpets are stained, the mattress is of very poor quality, it's dirty; when we entered the room, we found a dirty tissue under the sink and there was no soap to wash our hands.

As for the room and other areas of the grounds, this hotel should barely qualify for 3 stars; stains on bathroom tiling, cheap vinyl covering bathroom window (which had holes in it anyway), chipped veneer all over, aircon vents appeared never to have been cleaned, stained bedding, no balcony seating.

Room was in miserable condition, phones not even working so could not get any form of room service, toilet sink cracked and not fixed, carpets stale and air conditioning couldn’t be adjusted so kids were freezing midway through the night and our only option was to turn it off.

The hotel location for all the activities on Sentosa was great and we were only a 5 mins walk to the monorail for travel to the mainland which is free for all people staying on the island.

Location is a bit far ,you will need to get the hotel shuttle in order to go to MRT and if you miss the last MRT you will need to come to the hotel by grab.

If you're looking for a change, you can walk 5–10 minutes to Resorts World Sentosa or VivoCity (about a 10-minute ride by monorail or taxi), where there are plenty of restaurants, supermarkets, and convenience stores.

Location was a bit off from the main highlights of the island but the pathways have improved since we last stayed a couple of years ago (10mins walk to nearest tram station; Imbiah).

There’s a Sentosa public bus stop right outside the resort, making it easy to get to and from Resorts World and other parts of Sentosa.

The hotel is hardly 5 stars as described and for the price point we are paying, it is totally not worth it.

Location was exceptional, a short walk to the beach walk where you can jump on a free beach tram.

Even though it is quite far from the resorts world, the resort have beautiful scenery with friendly staff

For those with mobility issues, it may not suit due to the property resting on a hillside.

Loud noise from the common area directly below rooms until very late at night, every night.

Palawan Beach is a short walk down from the resort, and a sweaty climb back.

Good location, great breakfast but room key problems and leaking taps causing bathroom flooding

The location was great too as it was a short walk to the station.

The location is excellent, especially considering the free bus transport to World Resort.

I would highly recommend Amara for a quiet relaxing stay on Sentosa.

They even offer shuttle service to ferry gursts to popular attractions.

Great location for an interim office of 3 days or more.

Walking distance to everything (learn the short cuts through Mess Hall)

Also due to its location it was very quiet & peaceful.

It is pure madness, and a complete waste of your money.

Good location, food good, staff good, however room not clean.

Also, it was a short bus ride to the beach!

The central location and ease to explore the island.

Walking distance to the Resorts World and the beach

However, it is close to the Santos Metro.

...the beach that is almost near the hotel...

The atmosphere, the serenity, the location and ambience.

Not too far from the sentosa express

Pleasant and relaxing in a natural setting

Location, near RWS and sentosa train

The breakfast menu is very good .. the ingredients are fresh and the people there are very co-operative .. the variety of things to eat in buffet is amazing .. they have variety for vegetarians also .. and the ambience is very good to sit and relax

That said, while the service was great, the breakfast food options themselves were not quite on the same level as some other hotels we have stayed at in Singapore, including the Fullerton hotels and Shangri-La, particularly in terms of variety.

I would like to extend my sincere thanks to MJ (the main host in their breakfast buffet restaurant.) She is full of energy engaging with all the guest from one table to another and really stands out among the rest.

What was also strange was that we had to move to a large conference room for breakfast because the actual breakfast room was unavailable, which was not very atmospheric.

The receptionist told us we don't serve the vegetarian breakfast, you will have fruits and hardly one eggless bakery option specially bread and that's it.

I enjoyed the breakfast very much, it was really good and the waiter was very good, it gave me a pleasant morning.

The in-resort dining was very limited, only typical of a 3-star hotel, yet quite expensive (breakfast was great however).

Breakfast was not included and I was charged for it twice, now writing them waiting for their response

Breakfast needs expansion of variety and when you are on a longer stay, you definitely feel this

Every bite felt comforting and satisfying, making it the best way to start the day.

The food was great with plenty of variety and the breakfast staff were fantastic!

Amazing breakfast buffet with excellent service especially MJ who went above and beyond.

Breakfast was excellent and MJ WAS wonderful in greeting us and serving.

Breakfast day, my wife and her nephew placed their order around 8:55.

The breakfast is diverse and plentiful, and the place is nice

MJ from the breakfast buffet catered to all our needs.

The guest need to wait for a place to sit!

We ordered ala carte breakfast and the portion was small.

Breakfast options are great for families with little kids

Breakfast room was not clean, glasses were not cleaned.

While BOOKING.com said PETS NOT ALLOWED barking and fighting.

Great buffet breakfast and the coffee was actually.

Food - breakfast daily is the same food.

Good for breakfast but limited choices for dinner.

In house breakfast and lunch was good

Local and continental breakfast options were available.

Breakfast. I have said that above.

Had the breakfast at sanctuary tearoom.

The salads at breakfast looked old.

The condiments are not readily available.

At one point we were swimming in one of the pools and a pool maintenance person came and did a water test and then proceeded to pour what appeared to be a bucket of chlorine into the pool whilst my son and I were swimming in it so we promptly hopped out.

Of the two resort pools, one was permanently in shade and just over a main road from a roller coaster (noise including screaming!), and the other had only six liloes and an out-of-service jacuzzi (it was planked over!) with a broken phone and inoperative QR code to get refreshments.

One of the main reasons we booked was because of their Roof top pool and Dream pool. So was very annoyed and disappointed to find out after arriving that the Roof top was booked out for a private event and dream pool closed for renovation.

Our son was a bit afraid of the pool as it is an infinity pool that doesn't have a shallow end which meant we had to be in there with him all of the time.

The infinity pool on the 4th floor is advertised as adults only but there were children frequently there & it was busy & noisy despite having another large pool with children's pool close by.

Pool has cracked tiles all around it with really poor facilitates, such as shower room (dirty, falling apart) which was awful especially when last day with a late flight was all you could use.

The sheltered cover at the pool is good as there was big wind n rain last night but the fallen leaves did not fall into our private pool to create a mess.

Just alittle tiny bit disappointed that there wasnt warm water type of jacuzzi i read on website but lucky still, it was cool temperature (not too cold) to enjoy the mini pool.

Small rooftop swimming pool with only enough room for 6 deckchairs and some of it blocked off for maintenance that looks like it had been like that for many months

The Dream Pool was closed for maintenance too but did not seem to have any work being done on it for the week we were there

Children in the roof top pool - they were out of their depth, running on side of pool and jumping in

Water in all pools (especially the Dream Pool, but also the private plunge pool and the Skypool) was quite hazy.

Most of the pools weren’t well-maintained, wading pools for kids had mould and chipped tiles around the edge.

The swimming pool is lovely but would be improved with a drinks service, unless I missed that.

One of the pools, supposedly the dream pool, was more like a nightmare: green with algae!

The pools, both the rooftop pool and the regular pool, are not really inviting to mention.

Larkhill terrace pool very nice but not advertised/ signed so took while to find it!

4 out of the 5 times we used the pools there were no pool towels.

Too bad unable to use the infinity pool due to restriction and booking is full.

The hotel has an infinity pool, and the kids had a great time playing.

Pool is quite disappointing, very small, limited seats, no bar and no atmosphere.

We got to the sky pool all to ourselves due to Covid restriction.

Only 6 pool lounges at the only working poolfor the whole resort.

The pool cleaning is insufficient, and the water is often murky.

The property us beautiful and the pools are a relief.

Mosquitoes and mould in the Dream Pool/ kids pool.

The pools and gym were comfortable and functional.

Like to infinity pool and the ocean view.

Only good is the direct to pool

Pools were basically not maintained and unattended.

...took the initiative to personally decorate the bedroom for our parents' anniversary and even helped arrange for us to be moved to a larger villa so there would be enough space to comfortably accommodate the tables and chairs for our family gathering.

On the 4th floor one there looked to be a spa that was closed for maintenance and was taped off but both of these areas could have been a bit more appealing with some more decor, lights and some music.

The housekeeping trolleys also made quite a lot of noise while being push from point A to B, I would suggest looking into better wheels that are pneumatic which might be easier to maneuver, and also a lot quieter.

Our outdoor pool area was not cleaned for the first five days, used towels were left outside, requests for replacement towels and bed linen were repeatedly missed, and basic details were often not followed through properly.

There are 2 pools, one is tucked away at the front of the hotel and very covered and the other is on the 4th floor with an infinity look over the gardens and to the shore.

Service can be improved, operator service calls are very slow to pick up (or at all), room service response is slow especially food, please give at least 45-60 mins to order any food. In advance.

Everything is great, from the staff and their good treatment and respect, to the facilities, to the speed of service at check-in and check-out. Everything is wonderful and beautiful for me and my family.

Felt like they did some fixes hostel style with ikea lamps, like a cheap upgrade vs really putting in some effort to make the stay more memorable on the little touches.

It was a shame that there was no atmosphere at either of the pool areas - no attendant present and multiple times there were no towels available to either.

I discovered a cockroach in the sink area, a basic sanitation failure that should never occur in any hotel, let alone one of your standings.

There was also a safety incident in the room where an unsecured wooden window cover swung open and caused a head injury.

On multiple occasions the Do Not Disturb sign was also ignored, resulting in our baby being woken during naps.

Water pipe in bathroom was pretty noisy while using water, can hear the pipe noise from neighbours too.

The pool in the advertising photos was not accessible. However, 2 other pools were available for use.

The resort lacks a bidet hose in the toilet, which could be an area for improvement.

Lack of service: replenish towels at the pool, replenish the cups at the lobby, etc

A self service laundry facilities at a reasonable price would have been a great help.

Umbrellas in the main bar discoloured with algae, and evaporative aircons which were filthy.

The carpet on the ramp leading up to the rooms could be upgraded.

Called for housekeeping twice for mosquito coil and towels but it never came.

The buildings are a bit old / they could use a refresh

The fragrance which was sent throughout the hotel was fresh and lovely.

It has great views, the facilities are well placed in the hotel.

Parts of the common areas are rundown and need paint work.

Everything felt clean, well-maintained, and designed with guest comfort in mind.

2nd Dream pool had no water filter and wasn't particularly clean.

Very expensive extra bed for about 120 SGD per night.

Toilet paper holder is broken and the housekeeper ignored it.

We got lunch 1hr 35 mins after ordering it.

Great time at the pools & day spa.

Again it took a long time to get some drinks brought up from calling room service - I have a feeling that they use the restaurants next door for all their food and drinks so that may have caused the delay.

I highly recommend the Tea Room at Amara Sanctuary, Sentosa for a value for money and tasty meal, with their various promotions, for the excellent service provided as well as for its ambience.

We went to the restaurant attached to Amara for dinner one night ‘Verve bar and grill’ and it took over an hr to get our food, despite not many people being there.

The Friday/Saturday evening buffet looked amazing and we wanted to try it on the Saturday we were there, but there was an event (wedding) going on, so it wasn’t available to us.

On our first night we received a lovely bottle of wine and fruit platter but no bottle opener so have to wait over 40 mins for them to bring one up.

If you go into the restaurant that same sprite you get for free will be charged at 9 dollars plu plus and end up over 10 dollars.

Avoid the Verve Bar and Grill, while I understand it is “external” to the hotel I would have expected a better quality option at the site.

Also thumbs up to the service by Jennifer and Wulan and not forgetting chef Cheekin who accommodated my request to have a nice bbq photo!

This has to be changed if you are giving the guest free sprite in the rooms why slug them for 10 dollars in the restaurant.

You should call it pets acceptable, or pets tolerated as the whole concept is to maximise all tables that nobody else wanna sit at.

At the end of the day, we just wanted to eat at the Resort, but I felt the menu was short on local variety.

Had lunch in the sanctuary restaurant lovely food and staff especially MJ who was so lovely and happy and couldn’t do enough for us.

Food was simply delicious and I was also pleasantly surprised by the birthday cake they prepared in advance for me with the birthday song!

Would be amazing if the restaurant is halal certified as we did not get to enjoy the whole breakfast buffet fully.

Doesn't work out for me if its free in the room give it free in the restaurant as well

MJ at the restaurant for breakfast was just amazing she brought happiness to the start of our day

Maybe Amara can also share with diners before hand what’s the contingency plan if it starts pouring?

Then went to Sanctuary Tearoom and ordered a steak flambe and the lighter has no gas??

Reserved a table for my wife’s birthday as it was touted as a pet friendly restaurant.

I highly recommend this place for its ambience for a quiet and cozy meal with friends.

The experience went beyond great food and a beautiful space—it was elevated by exceptional hospitality.

The breakfast food in the only restaurant in the hotel, Shutters, was really poor.

Evening meal was average and each meal came out at a different time.

The manager even gave us each a slice of complimentary nonya kueh.

She makes sure guests feel welcome and have very good experience.

We decided to try out the weekday 2-course set lunch.

The food is delicious and portions are very generous.

None of restaurants and bars are working and appealing.

Good Food and Good Service at Sanctuary Tearoom.

The restaurant has a very limited selection.

This is the first time I stayed in a hotel and checked out very early, because the hotels I stayed in before all checked out at 12pm, but Amara checked out at 11am, and I felt like I had to leave as soon as I woke up.

We asked for an extension for the check out, "and while checking inn we informed them" however, they gave us only half an hour even when we said we want to pay for the extended hours or for another room they said it is not available.

The hotel did not accept a Wise card for the pre‑authorisation charge at check‑in, which was disappointing, as I stayed at Swissotel Singapore during the same trip and had no issues using the same card there.

I had arrived earlier then the stipulated checkin and was thankful they were able to arrange a room relatively quickly, which included a slight upgrade from a double bed to a king and a fantastic view.

After communication, we could not change room types, and there was no discount on the room rate; we were asked to continue using the original bathroom, with a staff member coming to check and clean.

It was a far distance for us to walk back to the concierge (as we were allocated the room furthest) just to get it checked when we were already so tired and wanted a rest.

We left at noon and came back to our suite at around 10’pm and the luggages were literally left outside of our suite the entire time, with our electronics baking in the sun/ heat.

No delay in check-in and we are so lucky to be able to check-in upon reaching at 9am as I had request fr early due to some event I had to attend at 9:30am!

Everything is great, from the staff and their good treatment and respect, to the facilities, to the speed of service at check-in and check-out. Everything is wonderful and beautiful for me and my family.

Went early to put my bags down so that I could head to the beach, Amara was very nice and said they would try to give us a room as soon as they could.

We requested for king bed for our second night but the staff told us we had to check out then check in at a specific time which was a complete waste of time.

They gave us late check out on our final day as compensation (but failed to update the room cards so we got locked out and didn’t empty bins that day) complete PITA.

Appreciate the complimentary birthday cake as we celebrate hubby birthday on check in day BUT...after we took pics and ate cake 😱 realised it was addressed to wrong person (template name?) Anyway.🤣🤣😅

Didn't like the checkout experience, waiting to speak to a staff but there were many guests in the queue and was abruptly instructed to do drop key for express check out.

Went back down to reception and Shaz was amazing helped me book a second room and moved us to their last interconnected room for the best price.

Gate to room locks from 7.30pm so will need to walk 1 round back to room despite needing the room card to access during unlocked hours

Charges for extra time for check out $55.00 a hour is a bit steep we needed our room until 7pm due to a late flight

Told front desk staff Putri specifically to have our luggage moved into the suite right before we went out and even clarified with her.

We were checked in by Mr Taufiq who was jovial, professional and made us feel very welcomed as a guest at the Amara Sanctuary.

The hotel insisted on booking an extra night for early checkin, but finally was provided early checkin when we reached the hotel.

I didn't receive any notice that I would have to pay a deposit before booking and the amount was a bit high.

Shaz's warm welcome during the check-in process, along with the complimentary late checkout, made the experience even more enjoyable.

The upgrade allowed us to have adjoining rooms, which made things much more convenient with kids and grandparents.

Not the first time at this property, the check in and check out is always a wait.

Moreover, only at breakfast the next day did we learn that F&B comes with 20%. discount.

Slight delay for one room during check in but at least we had other room.

Also, we were not able to enter our room because our keys had problem.

The check in experience was excellent with Sit being friendly and efficient.

When we arrived the welcome card had the incorrect guest name.

Such a smoooth checkin and checkout will not dissapoint.

What's absurd is that we saw Sofitel , Shangri-la hotel (other hotels in the same vicinity as Amara) shuttle bus services arriving and departing from the same pick-up point MULTIPLE times before Amara's came... so for sure it wasn't caused by traffic issues.

The bus shuttle is inconvenient because it doesn't stop at Vivo City as advertised by hotel but on the opposite side of the road, a significant distance to Vivo city especially if you have a large luggage.

One needs a QR code for the Sentosa train, which is only valid for 3 days, but we were unfortunately not informed of this and had problems with the train on the 4th day.

When I returned to the hotel to clarify, I was only then provided with the QR code and told that they do not usually issue them upfront due to concerns about misuse.

Around 1805 I called the reception desk again, and the staff told me he just noticed the shuttle bus was still at the hotel lobby outside and hasn't driven off yet...

The shuttle bus nearest to the hotel is not to far to walk from, and we have any of the 3 sentosa bus to go to which is good.

At check‑in, I was told that scanning a QR code at the station or providing my booking details would allow entry without paying the charge.

However, upon reaching the monorail station, I was informed that the hotel should have issued a specific QR code for scanning at the gates.

This added to the confusion, as it was unclear why guests are not given the necessary information or QR code from the start.

The city shuttle bus does run on a schedule, but it is very user-unfriendly: there is a long gap in the evening!

The hotel provides a shuttle to the subway however they do not allow luggage to be brought on (only carry-on allowed).

Called the reception desk / operations service number at 1750 however the staff was unable to confirm where the bus was.

Communication regarding the QR code required for the monorail service from VivoCity Shopping Centre back to Sentosa Island was unclear.

The shuttle services was perfect and provide a very convenient transport for the guest to move around Sentosa and VivoCity!

At around 1820 finally the shuttle bus arrived to the Habourfront MRT pickup point, after we waited for an hour.

They did have a shuttle service but it was not so frequent and we do like stretching our legs.

On checkout it was suggested we walk with luggage to monorail as no luggage allowed on transfer bus.

It is easy to go to the monorail, and also there is a shuttle bus to Vivo city

More explanation required at check in about shuttle bus for hotel and transport around Sentosa island itself.

A staff forgot to provide us QR code to enter Sentosa do we paid extra metro tickets.

There is no shuttle to the beach, especially back up the hill in the sweltering heat.

The hotel's shuttle will not let you on board with checked baggage sized luggage.

Separate shuttle exists, a monorail also - but no mention of it at all.

There is a shuttle bus which goes to Vivocity from the hotel lobby.

Also a shuttle to the nearest Sentosa express station would be highly appreciated

Shuttle bus was EXTREMELY late to pick up at Habourfront MRT exit D.

We used it several times to venture into Vivo City Shopping Centre.

The hotel offers free shuttle services inside the island.

5 minute walk without luggage to the monorail.

Transport to and fro to Sentosa attractions

The gym looked like something from a crime scene with plastic blinds hanging from the ceiling and the whole area was very underwhelming.

My daughter followed the signs to the gym but only found a very basic outdoor area not like the photo.

Also had a great indoor and outdoor gym for those who like to work out !!

I felt the paddle ball was really expensive and the gym could use some upgrading.

Will be better if there're better signages to show where's the indoor gym.

The gym was covered, outdoors which made it too hot to use.

I used the inside gym which was fairly good also.

The gym, unless there was another gym we missed.

The pools and gym were comfortable and functional.

The new gym was in a bad shape.

Very excellent gym with indoor and outdoor sections!

The gym is old and worn out.

There was a gym and a spa.

Outdoor gym equipment is not well maintained.

Outdoor gym with rustic and tough vive

The gym has everything you need.

Gym area was a bit disappointing.

The outdoor gym ,sadly very neglected.

There was a bad stench.

The gym was also well-equipped.

Gym was very unimpressive.

Gym equipment is adequate.

Comfortable gym was great.

Very very good gym👍👍

Has a gym

Good gym.

Airconditioned gym.

Good gym.

The spa did not have in house masseurs' and they were outsourced from elsewhere and i was told that you need to book at least 48hrs in advance when i tried to book a spa treat for my wife.

Booking into the spa also seemed problematic - we visited and the only lady there had no concrete information, up to date pricing lists etc.

Jacuzzi was nice but noisy air jets need to be readjusted very off putting when you are trying to relax...

Disappointed to discover Spa is closed (in process of changing tenant) when we went to check out physically.

The jacuuzi is really awesome but theres no light at night

The esthetician was skilled and made the experience a good one.

We had wanted a Spa-cation to celebrate hubby's birthday.

The facial I received at the spa was terrific.

The outdoor jacuzzi was delightful to relax in.

There was a gym and a spa.

Went for a relaxing Massage at night.

Jacuzzi area seating looks dirty as well.

Spa being serviced so not available.

The jacuzzi was under repair.

Spa services were excellent.

Also great massage.

Also i had to park the car in the basement of the adjoining building and literally lug it up the slope for check in.

Could have been solved if i had someone else driving the car but not really ideal for solo drivers.

There was ample space, and the valet team was efficient and helpful — making arriving and departing effortless.

I do not even have parking space initially and had to part at next door hotel

Free parking is very thoughtful.

Parking was convenient and hassle-free.

There was free parking

Parking is free.