Amara Sanctuary Sentosa Reviews: Everything Guests Say

It’s advertise as a 5 star resort and it did not meet these standards the rooms were fine and nice enough however breakfast was not included (even though it stated that it was) the staff were not very friendly and welcoming as you would expect them to be and they weren’t that helpful either.

For what I have explained above in what I liked should have wrote it in this bit... but you get what I'm trying to say if you are charging the amount you charge for these rooms then they need to be more of a higher standard.. without faults

If you've ever wondered what $1,000 for two nights buys you in a supposedly five-star hotel, Amara Sanctuary Sentosa has the answer: a tired property, poor service, and food that wouldn't look out of place at a petrol station.

As it was a big birthday for him, we decided to splurge on our staycation and it was a massive disappointment - such a difference from our last stay with them.

I feel a sense of place and heritage, from the British era, this resort perfectly balances the island’s rich history with contemporary features.

Lacks some spontaneity, no one introduced the facilities or the resort in general, no directions given to explore the surroundings.

We had a really lovely stay at Amara Sanctuary Resort and overall enjoyed our time there a lot.

This hotel is very run down but nothing has been done to adjust the prices to reflect that.

I think there is a need to improve the resort exterior and interior, and the customer service.

Sadly it was very rainy when I was there - not something the hotel could help with.

I do NOT recommend this Hotel, unless you do not care about quality, but location was good.

Cleanliness is a real turn down for this property considering this is a 5 star property.

To be fair to guests, it should be advertised as a hotel with breakfast included!

The reception could have some more information about attractions, and what we should/could book.

Will recommend this place to my friend and we will come here again.

Although it's cheaper than most, the lousy experience just isn't worth the discount.

Lovely and quiet, and waking up to the sounds of peacocks calling.

Nothing, the structure is really bad with a poor value for money.

An amazing stay at the Amara Sanctuary Resort on Sentosa Island,

Truly a sanctuary in the true sense of the word

Great hotel, great service, great location, superb staff. Highly recommended

This place is not for me and will never return.

Quite get away, despite the peacocks on the roof.

The paint in the hallways way a bit tired.

For a longer holiday it was actually too uncomfortable.

But you also get a lot for that.

Historical resort on Sentosa for a comfortable stay

We loved the resort and the room decor.

The service is decent but hit & miss.

Was okay but would not come again.

Staff at Sanctuary tearoom restaurant were very friendly like Siti and Sarah, as well as the gentleman making the eggs (sorry forgot his name), who went out of their way to make us feel welcome.

From the moment you walk through the doors, she greets you with the warmest smile and somehow always remembers your name — it makes the whole experience feel personal and welcoming.

The service team was patient and attentive even though there were big groups all coming at the same time to have lunch at Sanctuary Tea Room that day.

When I asked if there was a microwave to warm my dog’s medication meals, I was told, “I don’t know. You’ll have to call reception yourself.”

It would be wonderful if the hotel staff can deliver our grab food to the room instead of guests meeting the driver at the lobby.

We were not provided with any information about hotel facilities except where the breakfast area is and the shuttle schedule towards Vivo City.

Front desk service and be better . Not consistent , Putri is nice, though she can learn to be more customer oriented.

Had to call again to request (different staff answered) , and waited another 10mins for the cutlery set to be delivered.

I had an amazing experience, with MJ she exudes confidence and warmth personality, being the receptionist she always smiles genuinely.

Instead of discarding it, she simply picked it up and handed it to me as if nothing had happened.

A thank you was shout out from a male staff member that was behind the very cold Malay lady.

I also wanted to give a big thank you to MJ and the team at the Tea House.

Shout out to the philipino lady at the restaurant, she’s most helpful, no request is too extreme.

The manager MJ greets you like family to ensure your experience is not just another buffet breakfast.

Thank you, Mr. Farid and the security team, for making our experience so pleasant and memorable.

The service is worse than that of a small hotel that costs 1,000 yuan a night.

Staff seems to be unable to cope but cannot fault them as it was peak period.

The front desk staff were also polite and friendly, which made our experience slightly better.

A special shoutout to MJ for the friendliest and exceptional service rendered during our stay.

Staff service is severely lacking and poor, except for one particular staff named MJ.

Service overall was dismal - lobby staff avoided eye contact and barely acknowledged guests.

Special thanks to MJ for a wonderful assistance while taking our breakfast as well.

His dedication to providing exceptional service is a real credit to the hotel.

The winner for the best employee goes to MJ from the Santuary tearoom.

One of the restaurant staff (seemingly head of waiter/waitress) was arrogant and rough.

No welcoming at all and when we queried the $30 food n drink voucher that was part of our booking we were met with reluctance to provide this and had to again show the accommodation booking to prove this was part of our reservation.

MJ and the staff from the Tearoom, where we had breakfast and lunch, as well as Suresh from concierge were all very friendly, greeting us and the kids well, taking time to chat, and doing their best to make us feel at home.

The lobby staff ( Shiz ) and the tea room staff ( MJ ) are the best they were so humble , kind , helpful, and they always welcomed us with a smile and a great greeting loved them so much 🥹❤️❤️❤️

I must thx siti the manger,she was vv helpfully,she go all the way to help,,me and my wife on Sunday may 3..to sent me all booking details,,to airport police then my wife can come to celebrate our 7 yrs anniversary together

Lack of customer service: Don’t feel welcomed - no one helped with luggages at the drop off, recept doesnt give eye contact to say hello or good bye, no one answer the call when we call the operator (5 times).

Room was in miserable condition, phones not even working so could not get any form of room service, toilet sink cracked and not fixed, carpets stale and air conditioning couldn’t be adjusted so kids were freezing midway through the night and our only option was to turn it off.

In room dining menu is very limited and their msg bot service actually missed our order, we waited an hr for food to arrive and thats only because we called to confirm the order.

First, we entered a normal room, but unfortunately, the window wouldn't open, and there was intense humidity and odor, which made us uncomfortable and we wanted to change rooms.

There is a wooden window outside of the glass window and you have to open the glass window to close the wooden window to get some privacy.

I had to send my wife to the nearby clinic to see a doctor to ease the pain n swelling on the spots that got bitten…

Overall, while the older rooms could benefit from refurbishment, the newer Verandah accommodations and the service we received made for a very enjoyable stay.

This main building is covered in mould externally, leaks from the roof throughout hallways, ripped towels provided, broken outdoor furniture, mouldy shower etc.

The bathroom was really not maintained, paint pulled from condensation, stains on bench tops, shower screens not level (so door couldn't close).

We had dirty glasses from our first night still sitting there on our last night and some items were not replenished.

We were put in the Courtyard Suite which was in fact better as it was closer to the Verandah Studio.

Originally, being pregnant made my sleep shallow, but the fact that I couldn't sleep well at night was a disadvantage.

The room was very dusty, there was trash under the beds from other guests, the pillows were a nightmare.

Large room in older building, comfortable bed & pillows, with view of trees & to sea from balcony.

The first room was not up to standard for a 5-star hotel; that really needs to be addressed.

The room cleaners could do with some extra training as their attention to detail was somewhat lacking.

Sometimes it is noisy background sound at tonight coming from some sort of machine or A/C sounds.

The hotel rooms are a little runned down but still fair for the price you pay

The villas of the hotel are all located located about 30-40 meters from a gigantic rollercoaster.

The room was spacious with large bathrooms and high ceilings, and the bed was comfortable.

Some parts of the the hotel that have not been renovated/updated, including the main building.

Bathroom shower head and tap can be better if they can upgrade a better one.

The room was bigger than we expected and was extremely cosy for the kids.

Usually handicapped room has handle bar and the toilet has a proper shower head.

It's rare to have such a spacious stay in a hotel in Singapore.

Clean nice and comfy but not particularly value for money in my opinion

The shower floor is moldy, there are cockroaches in the room, the phone is broken and cannot contact the front desk, I had to call using my mobile phone and no one answered, the bathtub drain valve is broken, there is a continuous loud motor noise for at least 15-30 minutes every night around 9-10:30 PM, and the shuttle has size restrictions for luggage, which makes it difficult to use effectively.

Since it had an adjoining internal door, after not getting any sleep due to the noise coming from this door in the adjacent bedroom where there was a family with two small children who always screamed and cried and sounded like they were in our room, we asked to change rooms for the second and last night.

The furniture is old and worn, the carpets are torn, the curtains are stained, the sheets and carpets are stained, the mattress is of very poor quality, it's dirty; when we entered the room, we found a dirty tissue under the sink and there was no soap to wash our hands.

As for the room and other areas of the grounds, this hotel should barely qualify for 3 stars; stains on bathroom tiling, cheap vinyl covering bathroom window (which had holes in it anyway), chipped veneer all over, aircon vents appeared never to have been cleaned, stained bedding, no balcony seating.

With regard to the cleanliness of the room, there were water stains all over the sink, the tap kept splashing water all over the sink, and the tap kept moving every single time we used it, toilet couldn’t flush very well and tiles in the shower room had gaps.

The hotel location for all the activities on Sentosa was great and we were only a 5 mins walk to the monorail for travel to the mainland which is free for all people staying on the island.

Location is a bit far ,you will need to get the hotel shuttle in order to go to MRT and if you miss the last MRT you will need to come to the hotel by grab.

If you're looking for a change, you can walk 5–10 minutes to Resorts World Sentosa or VivoCity (about a 10-minute ride by monorail or taxi), where there are plenty of restaurants, supermarkets, and convenience stores.

The hotel also offers its own shuttle bus (with fixed times), which is helpful, but it’s great to have the flexibility of the public transport option as well.

Great location if you want to take advantage of all the attractions at Sentosa - it's about a 10 minute walk to Universal Studios.

Area was nice and quiet and only a 10 minute walk to monorail which was not an issue for us.

Location was so good and central, staying on Sentosa where there so much to do but also relax.

We had a great time at Amara Sanctuary in Sentosa, beautiful setting, immerse in a tropical garden.

The location on Sentosa is fantastic, but that's about the only five-star aspect of this hotel.

The Location of the hotel was excellent, bus stop at the bottom of the road.

Proximity to the amusement park and also providing buses continuously throughout the day and night,

The location on Sentosa Island was perfect for access to all that is offered.

Good location close to Universal Studios via a free bus, and the beaches.

Nice walk to Palawan beach which had restaurants and also food trucks.

The location was excellent with a free shuttle bus to vivo City.

The location was perfect set I'm a vibrant & natural green environment.

Great hotel on Sentosa close to transport links into the city.

Location is great as it was walking distance to Palawan Beach.

The location, a few meters from the beach, and other attractions

The location was good: the beach and Resort World nearby.

The location was perfect, a short walk to the beach.

Excellent location. Close to the beach and all activities

The proximity to the beaches and the seaside trail.

7/11 a 5-minute walk and also several dining places.

First time visit with my family to Singapore.

Location, near to RWS where the attractions are

The location was really nice and green.

It was close vicinity to palawan beach

An easy 5 ish minute walk.

There's free transport all over Sentosa.

The breakfast menu is very good .. the ingredients are fresh and the people there are very co-operative .. the variety of things to eat in buffet is amazing .. they have variety for vegetarians also .. and the ambience is very good to sit and relax

That said, while the service was great, the breakfast food options themselves were not quite on the same level as some other hotels we have stayed at in Singapore, including the Fullerton hotels and Shangri-La, particularly in terms of variety.

I would like to extend my sincere thanks to MJ (the main host in their breakfast buffet restaurant.) She is full of energy engaging with all the guest from one table to another and really stands out among the rest.

Breakfast was chaotic and badly managed, with long queues to be seated, queues several people deep for coffee, long waits for the egg station, and on some mornings not even being able to get a table inside.

Breakast : 1 lady with a single small frying pan to make eggs for approx 60 guests - and people in a queue for an egg !!

Breakfast was amazing, the daily changes to some cuisines made it great, you don't feel like you are having same thing every day.

The food at breakfast was not fresh and I got food poisoning (vomiting) within a few hours of consuming it.

On the second morning lots of food had run out and was slow to be replenished, if at all.

The breakfast i come at last minute..but the staff mj let me in to eat my breakfast..

Breakfast Selection was relatively good. If only mussli was in the selection would be prefect.

At breakfast, the coffee, cappuccinos, and fruit juices from the vending machines were terrible.

During breakfast, the chef preparing eggs repeatedly coughed over the food while cooking.

Breakfast is the record terrible one among all i have had across asia…..

The inclusive breakfast would satisfy all & they catered for everyones tastes.

Breakfast was delicious and set you up for a great day.

I was alone and had to share with other families.

No breakfast included even in this high of room rate.

The breakfast was good and had a lot of variety.

I can't say enough good about MJ, she's inspiring.

The selection of buffet foods and beverages was incredible.

Breakfast and Snacks in the room was a plus

The Eggs were not cooked properly and were bland.

Other tables that arrived after them had been served.

Even in the tea-room the staff are wonderful,

Charred and burnt food can still be served.

We enjoyed the breakfast with welcoming smile.

Outdoor dining you have feathered friends visit.

The hotel has an amazing breakfast!

Breakfast buffet had so much choice.

The breakfast restaurants was just terrible!

At one point we were swimming in one of the pools and a pool maintenance person came and did a water test and then proceeded to pour what appeared to be a bucket of chlorine into the pool whilst my son and I were swimming in it so we promptly hopped out.

Of the two resort pools, one was permanently in shade and just over a main road from a roller coaster (noise including screaming!), and the other had only six liloes and an out-of-service jacuzzi (it was planked over!) with a broken phone and inoperative QR code to get refreshments.

One of the main reasons we booked was because of their Roof top pool and Dream pool. So was very annoyed and disappointed to find out after arriving that the Roof top was booked out for a private event and dream pool closed for renovation.

Our son was a bit afraid of the pool as it is an infinity pool that doesn't have a shallow end which meant we had to be in there with him all of the time.

The infinity pool on the 4th floor is advertised as adults only but there were children frequently there & it was busy & noisy despite having another large pool with children's pool close by.

Pool has cracked tiles all around it with really poor facilitates, such as shower room (dirty, falling apart) which was awful especially when last day with a late flight was all you could use.

The sheltered cover at the pool is good as there was big wind n rain last night but the fallen leaves did not fall into our private pool to create a mess.

Just alittle tiny bit disappointed that there wasnt warm water type of jacuzzi i read on website but lucky still, it was cool temperature (not too cold) to enjoy the mini pool.

Small rooftop swimming pool with only enough room for 6 deckchairs and some of it blocked off for maintenance that looks like it had been like that for many months

Never got to use the pool as it was tiny, like a bathtub and always full of kids, shouting, having fun and jumping into the water all the time.

One of the pumps in the room pool was broken and making a very loud noise which meant you couldn't relax in the pool.

The sky pool and its proximity to our room, which was in the same block and on the same floor.

Also, the pool upstairs was mediocre, beautiful view but many things are rickety or broken, from tiles to edges.

Not a 5 star hotel when you order pool food & it gets served almost 1 hour later.

The swimming pool is lovely but would be improved with a drinks service, unless I missed that.

This pool is riddled with mosquitos, to the point where my legs were covered in bites.

The pools, both the rooftop pool and the regular pool, are not really inviting to mention.

The infinity pool had towels thrown on a shelving and had uncleared food left on chairs.

4 out of the 5 times we used the pools there were no pool towels.

I called to report it on the first night and nothing was done about it.

The hotel has an infinity pool, and the kids had a great time playing.

On a day when it rained so heavy the pool begain to over-flow,

The staff knew this as advised that you need to come down.

Water looks murky and as if there are living organisms in it.

Dream pool not cleaned properly over weekend & become murky.

The suite access to the deck and pool is great.

The decking around the pool was completely falling apart.

The Dream pool was lovely and rarely busy.

Family pool area, bar no longer operational.

The two swimming pools look rather sad.

...took the initiative to personally decorate the bedroom for our parents' anniversary and even helped arrange for us to be moved to a larger villa so there would be enough space to comfortably accommodate the tables and chairs for our family gathering.

On the 4th floor one there looked to be a spa that was closed for maintenance and was taped off but both of these areas could have been a bit more appealing with some more decor, lights and some music.

The housekeeping trolleys also made quite a lot of noise while being push from point A to B, I would suggest looking into better wheels that are pneumatic which might be easier to maneuver, and also a lot quieter.

Our outdoor pool area was not cleaned for the first five days, used towels were left outside, requests for replacement towels and bed linen were repeatedly missed, and basic details were often not followed through properly.

There are 2 pools, one is tucked away at the front of the hotel and very covered and the other is on the 4th floor with an infinity look over the gardens and to the shore.

Service can be improved, operator service calls are very slow to pick up (or at all), room service response is slow especially food, please give at least 45-60 mins to order any food. In advance.

Everything is great, from the staff and their good treatment and respect, to the facilities, to the speed of service at check-in and check-out. Everything is wonderful and beautiful for me and my family.

Felt like they did some fixes hostel style with ikea lamps, like a cheap upgrade vs really putting in some effort to make the stay more memorable on the little touches.

It was a shame that there was no atmosphere at either of the pool areas - no attendant present and multiple times there were no towels available to either.

It would have been a lot better if there are also other activities aside from swimming, like pool table and any other fun stuff for the kids.

The team also thoughtfully arranged the tables and chairs for our guests, including accommodating one wheelchair-bound family member, making everything seamless for our celebration.

The glass on the doors has finger prints and for multiple days, the shiny lift buttons need to be cleaned regularly

Ponds were left empty of water, roof tops strewn with dead foliage, elevators dirty carpets and scratches all over.

It felt like this used to be a fantastic hotel but the owners have forgotten about it.

I didn’t change the sheets they didn’t put in new towels or sun bed was muddy.

Goes without saying no room service at night ! They call it a 5 star resort.

I was horrified to see guests hanging their under garments out the window to dry.

A complimentary shuttle bus to and from VivoCity Shopping Centre was an added convenience.

Called the reception from 1 am to 1.30 am 6 times - no reply.

The carpet on the ramp leading up to the rooms could be upgraded.

Since the building is under refurbishment, we can not go to many facilities.

The buildings are a bit old / they could use a refresh

The hotel car doesn't allow normal-sized suitcases to be taken on board.

It has great views, the facilities are well placed in the hotel.

The jacuzzi area was nice but needs a bit more work

Everything felt clean, well-maintained, and designed with guest comfort in mind.

Lift did not work for the two days of my stay.

The Hotel hallways are really tired just generally looked sad.

There were bits falling off everything wherever you looked.

Some freebies in the room that were okay.

Again it took a long time to get some drinks brought up from calling room service - I have a feeling that they use the restaurants next door for all their food and drinks so that may have caused the delay.

I highly recommend the Tea Room at Amara Sanctuary, Sentosa for a value for money and tasty meal, with their various promotions, for the excellent service provided as well as for its ambience.

We went to the restaurant attached to Amara for dinner one night ‘Verve bar and grill’ and it took over an hr to get our food, despite not many people being there.

The Friday/Saturday evening buffet looked amazing and we wanted to try it on the Saturday we were there, but there was an event (wedding) going on, so it wasn’t available to us.

On our first night we received a lovely bottle of wine and fruit platter but no bottle opener so have to wait over 40 mins for them to bring one up.

If you go into the restaurant that same sprite you get for free will be charged at 9 dollars plu plus and end up over 10 dollars.

Avoid the Verve Bar and Grill, while I understand it is “external” to the hotel I would have expected a better quality option at the site.

Also thumbs up to the service by Jennifer and Wulan and not forgetting chef Cheekin who accommodated my request to have a nice bbq photo!

This has to be changed if you are giving the guest free sprite in the rooms why slug them for 10 dollars in the restaurant.

You should call it pets acceptable, or pets tolerated as the whole concept is to maximise all tables that nobody else wanna sit at.

At the end of the day, we just wanted to eat at the Resort, but I felt the menu was short on local variety.

Had lunch in the sanctuary restaurant lovely food and staff especially MJ who was so lovely and happy and couldn’t do enough for us.

The lunch at Amara was great - service made up for it with MJ, she was great, friendly and very helpful as well!

Interconnection mostly to reach restaurant from the villa was a little difficult especially when raining and when atmosphere is Humid.

Except perhaps the menu for the evening restaurant could have done with more choice, especially more local Singapore cuisine.

On site restaurant was expensive for dinner and food was average, but the breakfast buffet wasn't the best.

The reason I am stating it here is so that the management will understand how wrong this is.

The food was excellent and had such a diverse variety of english and asian food available.

Management should consider on this options as customers profile change and especially from the Middle East.

The offering was very mediocre, very busy inside and too little staff for a good experience.

Try not to over indulge so you can enjoy the restaurant later in the evening.

Had lunch at Amara Sanctuary Tearoom with family on weekend, 28 March 2026.

Restaurant has limited choice menu, food is cold or barely cooked (chicken chops).

Dinner & dessert (chicken burger & ice cream) set me back $52!

The hotel restaurant closes before 10 and has a limited variety

Amazing job MJ, made my mom and dad feel relaxed!

It did not feel like a 5 star resort.

I genuinely laughed when our $20 nachos arrived.

The ambience of the restaurant was very relaxing.

Even the restaurant food is so delicious.

This is the first time I stayed in a hotel and checked out very early, because the hotels I stayed in before all checked out at 12pm, but Amara checked out at 11am, and I felt like I had to leave as soon as I woke up.

We asked for an extension for the check out, "and while checking inn we informed them" however, they gave us only half an hour even when we said we want to pay for the extended hours or for another room they said it is not available.

The hotel did not accept a Wise card for the pre‑authorisation charge at check‑in, which was disappointing, as I stayed at Swissotel Singapore during the same trip and had no issues using the same card there.

I had arrived earlier then the stipulated checkin and was thankful they were able to arrange a room relatively quickly, which included a slight upgrade from a double bed to a king and a fantastic view.

After communication, we could not change room types, and there was no discount on the room rate; we were asked to continue using the original bathroom, with a staff member coming to check and clean.

It was a far distance for us to walk back to the concierge (as we were allocated the room furthest) just to get it checked when we were already so tired and wanted a rest.

We left at noon and came back to our suite at around 10’pm and the luggages were literally left outside of our suite the entire time, with our electronics baking in the sun/ heat.

No delay in check-in and we are so lucky to be able to check-in upon reaching at 9am as I had request fr early due to some event I had to attend at 9:30am!

Everything is great, from the staff and their good treatment and respect, to the facilities, to the speed of service at check-in and check-out. Everything is wonderful and beautiful for me and my family.

Went early to put my bags down so that I could head to the beach, Amara was very nice and said they would try to give us a room as soon as they could.

We requested for king bed for our second night but the staff told us we had to check out then check in at a specific time which was a complete waste of time.

They gave us late check out on our final day as compensation (but failed to update the room cards so we got locked out and didn’t empty bins that day) complete PITA.

Appreciate the complimentary birthday cake as we celebrate hubby birthday on check in day BUT...after we took pics and ate cake 😱 realised it was addressed to wrong person (template name?) Anyway.🤣🤣😅

Didn't like the checkout experience, waiting to speak to a staff but there were many guests in the queue and was abruptly instructed to do drop key for express check out.

Went back down to reception and Shaz was amazing helped me book a second room and moved us to their last interconnected room for the best price.

Gate to room locks from 7.30pm so will need to walk 1 round back to room despite needing the room card to access during unlocked hours

Charges for extra time for check out $55.00 a hour is a bit steep we needed our room until 7pm due to a late flight

Told front desk staff Putri specifically to have our luggage moved into the suite right before we went out and even clarified with her.

We were checked in by Mr Taufiq who was jovial, professional and made us feel very welcomed as a guest at the Amara Sanctuary.

The hotel insisted on booking an extra night for early checkin, but finally was provided early checkin when we reached the hotel.

I didn't receive any notice that I would have to pay a deposit before booking and the amount was a bit high.

Concierge rushed through my check in even though it was a near midnight check in and facilities were barely explained.

However, this was resolved / waived by higher management and we were also given complimentary car to the airport.

We paid for a late checkout, but we were still rushed out of the room three times.

Made us aware of a complimentary offering of having access to a room for shower facilities.

Lack of cooperation and extending my hours without availability, they asked for a large amount,

However, had a 2 hr wait before my room was ready from check-in time.

We arrived very early and had to wait 6 hours for a room.

Arrived 3 plus but could only check in at 4pm.

TV broke up and they fixed it right away.

What's absurd is that we saw Sofitel , Shangri-la hotel (other hotels in the same vicinity as Amara) shuttle bus services arriving and departing from the same pick-up point MULTIPLE times before Amara's came... so for sure it wasn't caused by traffic issues.

The bus shuttle is inconvenient because it doesn't stop at Vivo City as advertised by hotel but on the opposite side of the road, a significant distance to Vivo city especially if you have a large luggage.

One needs a QR code for the Sentosa train, which is only valid for 3 days, but we were unfortunately not informed of this and had problems with the train on the 4th day.

When I returned to the hotel to clarify, I was only then provided with the QR code and told that they do not usually issue them upfront due to concerns about misuse.

Around 1805 I called the reception desk again, and the staff told me he just noticed the shuttle bus was still at the hotel lobby outside and hasn't driven off yet...

The shuttle bus nearest to the hotel is not to far to walk from, and we have any of the 3 sentosa bus to go to which is good.

At check‑in, I was told that scanning a QR code at the station or providing my booking details would allow entry without paying the charge.

However, upon reaching the monorail station, I was informed that the hotel should have issued a specific QR code for scanning at the gates.

This added to the confusion, as it was unclear why guests are not given the necessary information or QR code from the start.

The city shuttle bus does run on a schedule, but it is very user-unfriendly: there is a long gap in the evening!

The hotel provides a shuttle to the subway however they do not allow luggage to be brought on (only carry-on allowed).

Called the reception desk / operations service number at 1750 however the staff was unable to confirm where the bus was.

Communication regarding the QR code required for the monorail service from VivoCity Shopping Centre back to Sentosa Island was unclear.

The shuttle services was perfect and provide a very convenient transport for the guest to move around Sentosa and VivoCity!

At around 1820 finally the shuttle bus arrived to the Habourfront MRT pickup point, after we waited for an hour.

They did have a shuttle service but it was not so frequent and we do like stretching our legs.

On checkout it was suggested we walk with luggage to monorail as no luggage allowed on transfer bus.

It is easy to go to the monorail, and also there is a shuttle bus to Vivo city

More explanation required at check in about shuttle bus for hotel and transport around Sentosa island itself.

A staff forgot to provide us QR code to enter Sentosa do we paid extra metro tickets.

There is no shuttle to the beach, especially back up the hill in the sweltering heat.

The hotel's shuttle will not let you on board with checked baggage sized luggage.

Separate shuttle exists, a monorail also - but no mention of it at all.

There is a shuttle bus which goes to Vivocity from the hotel lobby.

Also a shuttle to the nearest Sentosa express station would be highly appreciated

Shuttle bus was EXTREMELY late to pick up at Habourfront MRT exit D.

We used it several times to venture into Vivo City Shopping Centre.

They have free pickup and drop-off service to the metro gathering point

Buggy service available if you are heading to Palawan beach.

Bus service from vivo city was fast and efficient.

The gym looked like something from a crime scene with plastic blinds hanging from the ceiling and the whole area was very underwhelming.

My daughter followed the signs to the gym but only found a very basic outdoor area not like the photo.

Also had a great indoor and outdoor gym for those who like to work out !!

I felt the paddle ball was really expensive and the gym could use some upgrading.

Will be better if there're better signages to show where's the indoor gym.

The gym was covered, outdoors which made it too hot to use.

I used the inside gym which was fairly good also.

The gym, unless there was another gym we missed.

The pools and gym were comfortable and functional.

The new gym was in a bad shape.

Very excellent gym with indoor and outdoor sections!

The gym is old and worn out.

There was a gym and a spa.

Outdoor gym equipment is not well maintained.

Outdoor gym with rustic and tough vive

The gym has everything you need.

Gym area was a bit disappointing.

The outdoor gym ,sadly very neglected.

There was a bad stench.

The gym was also well-equipped.

Gym was very unimpressive.

Gym equipment is adequate.

Comfortable gym was great.

Very very good gym👍👍

Has a gym

Good gym.

Airconditioned gym.

Good gym.

The spa did not have in house masseurs' and they were outsourced from elsewhere and i was told that you need to book at least 48hrs in advance when i tried to book a spa treat for my wife.

Booking into the spa also seemed problematic - we visited and the only lady there had no concrete information, up to date pricing lists etc.

Jacuzzi was nice but noisy air jets need to be readjusted very off putting when you are trying to relax...

Disappointed to discover Spa is closed (in process of changing tenant) when we went to check out physically.

The jacuuzi is really awesome but theres no light at night

The esthetician was skilled and made the experience a good one.

We had wanted a Spa-cation to celebrate hubby's birthday.

The facial I received at the spa was terrific.

The outdoor jacuzzi was delightful to relax in.

There was a gym and a spa.

Went for a relaxing Massage at night.

Jacuzzi area seating looks dirty as well.

Spa being serviced so not available.

The jacuzzi was under repair.

Spa services were excellent.

Also great massage.

Also i had to park the car in the basement of the adjoining building and literally lug it up the slope for check in.

Could have been solved if i had someone else driving the car but not really ideal for solo drivers.

There was ample space, and the valet team was efficient and helpful — making arriving and departing effortless.

I do not even have parking space initially and had to part at next door hotel

Free parking is very thoughtful.

Parking was convenient and hassle-free.

There was free parking

Parking is free.