Ascott Raffles Place Singapore Reviews: Everything Guests Say

What can I say, the hotel is in a historic building, perhaps with rooms that need some modernization, but it's worth it for the services offered and the strategic location near the metro, Marina Bay Sands, and a supermarket.

The aircon is a welcoming treat each time you come back to the hotel after a long day touring the city and the wonderful smell of freshness as you enter the foyer is extremely inviting.

This was my first time in Singapore and staying at Ascott Raffles Place with Ryan’s care made it such a special experience and I can’t wait to come back to Singapore and Ascott Raffles Place.

Aimed more at business travellers, and a little more expensive, but definitely great for couples who want more space and amenities, who don’t want to be in a cramped hotel room.

The apartment was fully furnished and had everything we didnt know we needed incl a washing machine, kitchen area with coffee maker and was situated in a lovely area.

I would like to stay again. I am writing this while thinking that if the reviews are too good, it might become difficult to make a reservation.

It was generally a very good stay but we felt it was a bit over priced and we felt a bit deceived about the view.

Very limited to none especially on the weekend and on top of that a dry neighborhood so finding snacks was tough.

I hope that I have the need to visit Singapore again, and I would absolutely choose this hotel again.

I was relocated to Singapore for one month on business and stayed at Ascott Raffles Place.

Although I expected it to be a retro-style hotel, it was beautiful and incredibly comfortable.

At the time of our stay there was a free welcome Singapore sling drink.

The hotel has definitely aged, but it is very well maintained and generally well-equipped.

The hotel itself is a little dated and could do with a refurb.

The hotel is very clean, spacious and located in the heart of downtown.

However, this in no way detracts from our wonderful stay ay the Ascott.

A stay at this hotel offers comfort, exceptional service, and a memorable experience.

Our room on 8th floor was incredible we were truly spoilt here.

Some people say it’s too old but I would call it classic!

The hotel was perfect and took such good care of me.

For the price and for a few days it was fine.

Very comfortable but lacks a business centre for the business traveller.

Also love the complimentary Bacha coffee and Nespresso pods🙏

Thoroughly enjoyed it Singapore has a lot to offer.

It was as booked and nothing to disappoint.

I will be back again anytime this year.

Thank you Ascott for a memorable stay.

This is not a five star hotel.

Amazing place to stay in Singapore.

It was great! We loved it!

When we arrived at our room, it was not what I paid and expected, then she stated the room was not available and we will have to wait for a bigger room with a king and a small bed as I additionally paid for a 3rd guest.

Door fronts to the integrated fridge were not fitted and the dishwasher was just a little too big that when you opened the cutlery draw it scrapped across the control panel for the dishwasher.

We booked the cutler suite and when we checked in, we were given one that had no sofa even though all those suites are supposed to have a sofa.

It feels very special to stay in this lovely heritage building surrounded now by modern highrises but still maintaining views out to the bay and the harbour.

I couldn’t completely close the curtains in bedroom to block out the light outside , needed a clip of some sort to hold curtains together

No bed lamp provided, so couldn't really read in bed with some small bedside light on and had to keep main lights on.

The room had a kitchenette and washing machine with a dryer with all you could need if you wanted to go self-catering.

The suite we were in had old furniture that while are still functional but are no longer in a good condition.

Only to learn that you have to flip a switch outside the bathroom and wait 15 min to get hot water.

The rooms were very clean and had all the facilities needed for a comfortable stay as well as being spacious.

I was fortunate to have the 1 bedroom suite, which was spacious and felt like home for 3 nights.

We received a complimentary room upgrade to the Finlayson suite and it was so spacious, with washer/dryer and kitchen.

However, the refrigerator was beeping and we reported it to the desk and went out for the evening.

The room was also much larger than most in the area and the kitchenette was ideal for breakfast.

If they could also provide bathrobes in the room, everything for the stay would be a great.

This issue was solved by just one person in the bathroom when the toilet was being occupied.

We were surprised by an upgrade to a 2 bedroom for 2 adults and our son.

Very clean and must mention Ryan for looking after our room and his amazing towel art!

Inconvenient to have to have seperate rooms and the beds and bedding are uncomfortable and hard.

THE FURNITURE IN THE ROOM WAS A BIT OLD AND THE ROOM WAS NOT CLEAN.

They did however set up the bed for us free of charge in the end.

Originally did not get the room we booked, till we went back to reception.

I stayed for four nights, but one night the bathtub had no hot water.

The only thing we didn't like was the glass door to the enclosed toilet.

Although our room overlooked two busy streets, it was totally quiet at night.

We booked for 3, 2 adults and 1 child of 7yrs and there was no bed for him, we had to ask them for a fold out bed and they wanted to charge us extra (over 100SGD per night and we has a short discussion how they should be upfront with extra costs when they new from our booking it was for 3.

The room was nice, but the building is old, and for the best room in the hotel, it was lacking in a few areas, especially the balcony off the bedroom, the decking was not fixed in some spots, it really was not inviting at all, and the door was rusty and in need of the whole window and door being replaced.

The room is nice and large and I liked that we could get a room with a lot of amenities (e.g. a microwave was very helpful when getting dinner from a hawker centre to have back at the room while the kids slept).

I didn’t realize it was serviced apartments and it didn’t say this on booking.com, I thought I booked a hotel, so it was disappointing when I needed to order food for kids to the room and things were closed on a Sunday

The bathroom layout was also inconvenient, with the shower and toilet doors opening outwards into the wash basin area, requiring one door to be closed before the other could open; this could be resolved by having the doors open inward instead.

Ascott Raffles Place is very nice Apart'hotel placed in an old historical building of the financial district of Singapore, a 15-minutes walk from the iconic places like the Merlion or Marina Bay Sands where I had my conference.

The location of the nearest 7-Eleven was hard to find (once you know it, it's easy to spot), and I couldn't reach it just with the doorman's directions.

The hotel is in a very central location, close to the MRT as well as the Marina Bay and Telok Ayer filled with buzzing restaurants.

And especially close to Marina Bay, which is very lively and has a great food court, Lau-Pa-Sat, that fed us nearly every night!

It is in an excellent location in the marina bay area so within walking distance to the main attractions along the bay.

While most of Singapore food sources were closed for days, there must have been a few stores that were open somewhere

The location is perfect, LauPaSat is just behind Ascott and Raffles MRT is just around the vicinity and accessible everywhere.

It’s like a three minute walk to Lau Pa Sat Hawker- awesome satay on Satay street weekend nights.

Location was also very nice, close to the nearest MRT station and a main attraction La Pau Sat.

MRT station is very close but the nearest green line exit does not have escalators for luggage.

The location of hotel was great - walking distance to Marina Bay and just next to subway.

Great location, everything nearby! Everything is within walking distance and the airport is not far either.

The hotel is very well located; everything can be done on foot or by metro.

Metro station a short walk away and a lot of major attractions within walking distance.

Ascot Raffles is ideally located in the CBD, a stone’s throw away from Lau Pasat.

Huge food court a couple blocks away , shopping centre just up the road.

The location is amazing; close to the Bay, Asian museum, MRT and street food.

Metres from Raffles Place subway making it easy to get from the airport,

The location is central and the history of the place is very interesting.

All walking distance and train station entrance right outside the front door.

Location is fantastic, 5-10 mins walk to marina bay sands/merlion viewing area.

Good location & very near to Marina bay , garden bay etc.

Good location, very comfortable and secure apartment for a weeks stay.

Super location, lovely hotel with great history and a great team.

Marina Bay, Chinatown, and Lau Pa Sat are within walking distance

The location was excellent, right next to the entry the an MRT station, even though the MRT was a 10 minute walk underground from the entrance to it, it was good to be able to access the MRT system easily without getting wet on the one day it rained.

The location is right across from the subway and the bus stop and walking distance to many attractions such as Chinatown and our fave breakfast place, Merci Marcel on Club Street and the Lantern at night to watch the light show over the water.

Great location, the subway station is right at the door, there's a 7-11 just across the small road, and it's only a three-minute walk to the old market, and there's a Ya Kun in the basement food court next door.

Only 2 blocks to the waterfront wall by the Merlion and overlooking Marina Bay Sands, 2 blocks to Lau Pa Sat which is a must try for food and easy location to MRT.

The hotel is located in the business district right in front of exit I of Raffles Place MRT Station (NS26/EW14). It’s just a short walk to Boat Quay, where there are many restaurants.

Confusion on bathrobe, I asked for robe on phone, just 1, they tell me look in closet which I had done before call, they bring towel to room, we tell them, they send head of house keeping and another guy, she look around, and in closet, then they say ok, will send another, I feel like they think I want to take a robe, and was hiding the other robe...strang, most hotels you ask for a robe, they send it quickly.

I reported to the lady staff about the absence of the luggage assistance, and only then she realized no helper showed up but still didn't initiate to help carry our luggage to the Hotel's lift which could access the pavement directly in order to save the trouble to carry them down to the sidewalk as there are many staircases from the lobby floor to the pavement.

The cleaning staff is conscientious, but it's a bit strange that even though the 'Do Not Disturb' light has been turned on, and I called the front desk to inform them that I do not need cleaning for at least two days, there are still staff members who ring the bell directly wanting to enter and clean. This is disturbing to the guests.

I was not happy about the pool situation so then went to speak with staff and the only other thing they could offer me was a free breakfast which was very basic.

The staff were generally pleasant but did not have a lot of knowledge or patience regarding how to work the idiosyncracies of the appliances and fixtures.

I like their customer care, the manager helped me to pay for the accommodation when i was not about to pay with my card.

Ryan is one of the best - He very hard working, has attention to detail and always has a smile on.

Stayed twice here in a month and both times had no one to help with 4 suitcases when arriving.

He is a credit to the organisation and team and I wish him every success in his career.

Started off with amazing service from Vince at reception with our check in and some great recommendations.

I was greeted kerbside by hotel staff who took our bags then escorted me to reception.

The staff at the property are very helpful and just help get over any problem.

The service throughout my stay was impeccable — attentive, personal, and without being intrusive.

Unprepared staff, no service, there wasn't even a bottle of water in the room..

Melissa is extremely helpful, supportive, and made my stay smooth and unforgettable memories.

Staff are very friendly, you can even have a quick shower before departure.

All staff at front desk were welcoming and so friendly and helpful.

The staff went above and beyond to make our stay comfortable.

Every motel could do with people like Ryan working for them.

Staff do not greet you or help you with your bags.

We requested an extra blanket and it was provided promptly.

The staffs were very friendly and cared us very well.

Shout out to the housekeeper Chan! He is amazing.

Esp the one supposed to stand at the gate

The good service was slow and a bit poor.

Dont expect 5*service here - its more like *5.

A special thanks goes to Ryan from housekeeping.

The staff was very friendly and very helpful.

We waited for 10 mins but nobody came.

We gained early access to our room.

Lack of oversight on basics - Washroom had water leakage and despite raising the complaint in writing via the form for request of services given to the front office/reception, no one fixed it and finally had to change the room in the evening in return. The fact that they checked us in this unit where water was leaking, showed that the housekeeping was deficient; Replaced 1 towel instead of two, no electric kettle in one room at check in etc etc. Its a long list.

Poor coordination - Any request made (example - towels, kettle, fixing leakage etc) had to be followed up several times. In fact, the front office executive had to leave her station and get towels to the room due to lack of response from Housekeeping.

The property was clean all the right facilities just don’t look too close as it’s a very old building decoration was decorated over old decoration in the windows were poor in the balcony door was poor as they were very old and original.

Poor maintenance of appliances and fixtures- malfunctioning washing machines spoiling clothes (had issues in both the rooms we had taken), dirty coffee machines with sticky residue on the nozzle and pod compartment, power socket covers kept coming off.

We were only there for 3 nights so we didn't really use the kitchen or laundry facilities but had we wanted to some written instructions would have been helpful for the microwave and washer/dryer.

The notice at the front of the hotel suggested pool maintenance would be completed by my second day at the hotel, but the closure was extended so I never got to use the pool.

One of my favorite features was the common room, where I spent my day every morning before going to office, which had a great atmosphere and provided free-flow coffee — perfect for relaxing.

We also enjoyed the water filtration system that either heated up your filtered water for a cup of tea or cooled the water for a glass of drinking water.

Very minor detail - could not work out how to get hot water for a cup of tea in the club room - some instructions would be useful.

Structure to be renovated, pool was not working, restaurant that was supposed to be open in the evening until 10 PM was already closed at 9 PM.

If I had to point out a downside, we didn't like that the shower and bathtub were combined, so they couldn't be used at the same time.

It is clear there have been renovations to the rooms, however the space seems to be poorly used with lots of empty space in the rooms.

Having to catch a flight in the evening, they gave us access to a courtesy room to take a shower (very much appreciated).

The basic specifications are as described, and the access, kitchen, and washing machine are all well-equipped, allowing for a comfortable stay.

The kitchen facilities were ample including, stove, convection oven and microwave, fridge, washing machine, water filter and coffee machine.

The bathroom could’ve done with a little bit of a deep clean but everything else was fantastic.

The level 19 facilities were great and much appreciated - good wardrobes with lighting inside.

Facilities are a bit old and the pool is somewhat smaller than that I expected.

Overall, the facilities are top-notch, but poor maintenance led to a lot of frustration.

Would benefit from an upgrade/ramp installation to make it easier for wheelchair/stroller use.

Hotel in dire need of an upgrade and is definitely not five star.

The amenity exchange was only for towels, and there were various shortcomings.

The hotel is aging. The facade and certain amenities were very old.

The whole hotel has a bit of a dated feel to it.

After that we have to purchase them at the grocery store.

The hallways had an odd smell and on the warmer side.

Great amenities, in room and in pool area and living room

I also like the office center on the 19th floor.

The cleanliness needs to be improved, Ascott Raffles Place Singapore🙏🏻

Bar and food service not operating on the weekends.

The area on the 19th floor with the pool & a lounge was nice, but you couldn't really lay by the pool & even though the temps were super hot outside, the water in the pool was actually cold.

Once we were checking in then we were informed that the gym and pool facilities were closed for the length of our stay with no initial refund, breakfast or any other way of saying sorry!

The presence of a clean pool on the roof of the building, perhaps this and the location of the hotel, right in the center - these are the main advantages.

The pool area. I don’t like that the sitting area is a different level and anyone seated there can see your body swimming in the pool.

Pool and the living area, all of which we were able to use after checkout until it was time for us to leave Singapore,

Finally, each time we wanted to use the swimming pool, we could not : if there is even 1 family there, it's crowded.

Pool is very cool on the roof maybe not so good for very small kids ours is seven and can swim well.

The kids enjoyed the Living room where they can chillax and play boardgames while adults can sip coffee with light snacks.

The pool was super cool for the kids, too bad you couldn't lounge by the pool (only on the other side).

Want a quiet space then head to the 19th floor where the pool is and hang out in the Living Room.

Didn't like the pool so much as we felt a bit exposed with the aquarium-like design of the pool.

There are no views from the pool unless you’re in the pool and the pool is absolutely positively freezing.

They had told me that we could use the pool of another hotel which was a 5 minute walk.

It was available until 11 PM, and we could enjoy it privately while looking at the night view.

The rooftop pool is nice and comfortable, with a relaxation area also provided with tea, coffee, and biscuits.

The pool is small but fun to "paddle" in an aquarium.. it was pretty chilly in January.

I would have used the beautiful pool more, if I could have dried my hair afterward.

Enjoyed swimming in the rooftop pool at the end of a long day of sightseeing.

The pool, gym and guest living room on the top floor are most enjoyable.

The glass pool on the 19th floor is also great with a sensational view.

A pool on the 19th floor that overlooks the buildings with its transparent walls.

We really enjoyed the suite, the pool, and the loungers on the roof.

The rooftop pool was a welcome relief to the heat each day.

Couldn’t relax around pool it was a glass box above ground

Shame we couldn’t use the pool as it was having maintenance.

Swimming pool didn't have any area around it to sunbathe.

The pool and the living room were amazing!

The pool and huge apartment was fantastic

Very good location and pool with views.

Great pool, great staff, great location!

Also, as the rooms pretty much come with full kitchens and there are grocery stores in Raffles Place, you should be able to get whatever you need to start your day.

Our stay did not include breakfast but we found a place just across the road called Harry's, One Marina Blvd and they had a great, super low cost breakfast.

Breakfast was very mediocre and not value for money despite it was not included in room rent and I paid extra for breakfast at the restaurant

I have to add that the restaurant for breakfast is also good value for money and special thanks to Anne from the breakfast team.

I would have thought for the price there might have been a larger selection and the food in the Bain marie was not hot.

Did not have breakfast although it was available for 30 Singapore dollars per person, which I thought was too expensive.

The coffee in the lobby and/or up on floor 19th is much better than the coffee in the room.

Marks & Spencer Food is in the square opposite if you need to purchase supplies and ready made meals.

Breakfast was basically non-existent and had to be negotiated to obtain despite a hefty bill already for the room.

Paid breakfast absolutely to be avoided, not very varied and small spaces for the number of rooms available.

No breakfast included with room but did a walk in, thought a bit overpriced for a breakfast.

The breakfast selection was very good and staff in the breakfast room were extremely friendly and helpful.

I didn't even care to wake up for the breakfast, we just wanted to check out asap.

The breakfast that can be optionally chosen is relatively "simple" and does not match the amount charged.

The only other thing they could offer me was a free breakfast which was very basic.

We bought a few groceries at fair price basement two of jewel airport before arrival.

It was enough for us so we didn’t have to pay exorbitant prices for breakfast.

We found a small grocery and bought items for breakfast to have in the room.

The breakfast was definitely not up to 5-star standards; there was far too little variety.

Breakfast very expensive and not much open on a Saturday for a massive hub city.

We opted out for the bfast bec the reviews indicated it was a continental bfast.

We booked without breakfast, as the food market was just 5 minutes away.

Breakfast wasn't as great as you'd expect out of a 5 star.

As was the one free Singapore Sling for hotel guests.

The breakfast and the breakfast staff

My accommodation did not include breakfast.

Breakfast was also pretty good.

Breakfast and dinner was great.

Breakfast in hotel cold.

Breakfast also was amazing.

I asked him to show me the details of the duplicate booking, but he refused. Moreover, right there, he wanted me to pay for the three days upfront, but the price was over 40% higher than what I had booked online. It took me repeated explanations before he finally agreed to let me pay the online rate. In the end, he awkwardly admitted that he had misread someone else's booking record and thought I had made a duplicate reservation. In summary, it took an extra 40 minutes to check in.

On the day of check-in, there was confusion; the front desk staff insisted that I had made a duplicate reservation for the stay from May 24 to May 27, even though I provided evidence from Booking.com that I only received a single confirmation email and had only booked one room. I also showed him the booking details, but the staff did not believe me and asked me to quickly cancel the duplicate reservation, or else I would be charged double.

The checking started on a poor note : once we reached the allocated room it was already occupied, then we were put in a room next to a family with super loud kids whereas we specified we wanted a quiet room, both at booking and checking.

No fault of the hotels - but our return flight was cancelled last minute and the hotel was fully booked, meaning we were unable to extend our stay, however the hotel allowed us a late check out and were helpful in finding an alternative accommodation.

Our flight out of Singapore was very late and we had to check out of our room around noon, but there was a nice room available for lounging, watching TV, snacking, etc. that was available to us after we checked out.

I know it as my friends arrived at the same time, booked the same standard of a room and they got it 5 hours earlier without asking and got an upgrade to level 17 too (much bigger room).

The hotel took a deposit off me when I arrive and there was zero inserdentals yet the didn’t give me back the money as d tell me I didn’t pay a deposit when I clearly have a receipt

Upon request of refund when we want to move to other hotel on the 2nd day , the management only approved partial refund not covering the 1st night.. which we struggle to stay even for 1 night.

Loved being able to store our luggage on the last day and to have a shower at the end of that day before going to the airport.

We also left on a very late flight and they kindly gave us a late check out as well as shower access before our flight.

Although we were able to drop our bags off it would have been great to have been able to have had an early check in.

We arrived on an early flight and they not only gave us early access but a room upgrade to a very spacious apartment.

My flight was not until midnight - before my departure to the airport I could still shower and freshen up at the hotel.

Our flight arrived in Singapore @ 7:30 so we were at the hotel by 9, we were in our room by 9:30.

Check-out was at 12 PM, but when I went out in the morning and returned, the card key no longer worked.

We have asked for early check in months before we came, and unfortunately didn't get it and no consideration was given.

Small gestures during the stay and especially the possibility of taking a shower after check-out time and before catching the flight.

The receptionist also said we could have access to the pool and shower facilities if we needed it after check out.

Basically anybody could get into our room by pushing the entrance door open from outside while we were out sightseeing.

Had 2 rooms and could not get in before 3 and only 1 room of the 2 was not ready.

Impressed. I checked in early, but the room I had booked wasn't cleaned yet, so the hotel upgraded my room.

We knew checkin was at 3pm, so we had planned to spend the morning in the beautiful pool.

We had to wait for our room and quality was far away from what our friends received.

Was there at 10am from a cruise and asked if both could be ready by 3pm.

Could not work the lift to take my suitcases up so struggled with the stairs.

On the day of departure, we were also offered a shower after sightseeing... perfect...

We were able to enjoy a shower after checkout before the long flight home.

After a long trip, this long and painful checking process was highly unpleasant.

Obviously they were just LYING and had never planned to keep their word.

Hotel gave us an extended check out which was most helpful.

I dinned in the Restaurant on my first night of a 9 night stay, I didn't return as the service and food below par for the area.

Unfortunately, the restaurant is closed on weekends, so we couldn't eat in the house and couldn't order anything to the room.

But there are quite a few local 7-11 stores close by to get snacks and drinks as required.

One day I was told to go to the 7/11 to buy drinks - the bar was closed

Weekend F&B at Raffles Green is mostly closed, but plenty of food options at the quay areas.

The restaurant was ordinary, but there were plenty of better places within an easy walk

Bar downstairs- didn’t go to the restaurant but had a lovely meal - room service

It was quite a shock that at weekends there is no bar/ restaurant or service.

The bar and restaurant at the hotel were not open on the weekends.

It was disappointing that the hotel restaurant was not open on the weekends.

The food was very good and the wait staff was very attentive.

Would have been great if more veggie options were available in menu.

Loved going to the Lau Pa Sat for lunch and dinner.

Would have been great if restaurant was open on the weekend.

We had a dinner in the hotel's restaurant as well.

The bar and restaurant were closed weekends, too bad.

The restaurant and room service closed at 9.30.

Restaurant in Hotel very convenient and excellent food.

I tried the restaurant with excellent pork fajitas.

Dining room and bar not open on sundays

No much on offer at the restaurant.

Also the bar only opens from 4-9.30

We couldn’t even order ice or anything!

Dinner at the restaurant was divine.

So many choices and reasonable prices.

The bar and restaurant were restricted.

The restaurant was a bit pricey.

The food was very expensive.

The crab cakes were terrible.

Restaurant was not good

The 24-hour fitness center was also a great convenience for us, as we could work out at any time that suited us.

We could hear the weights from the gym early in the morning which woke us.

The pool, gym and guest living room on the top floor are most enjoyable.

A pleasant surprise was finding a small infinity pool on the gym floor!

It has a gymnasium if I wanted to stay very fit.

Love the coffee station at the poolside and the gym.

The gym is great it meets our needs.

The pool and gym on floor 19.

Wonderful pool and gym area,

Fitness room was great.

Gym was well equipped.

Gym have old equipment.

Gym was well equipped.

Nice equipped gym.

Great gym

Gym basic

Gym,

Only con is that there's no carpark in this hotel and parking can be expensive for those who are driving.

No carpark within the building itself, so we had to grab to and fro.

No parking hence no complimentary tickets.

No free parking for guests.

Would be good to have.

Only no carpark on-site.

No free parking.

The hotel is at the corner; when calling a taxi, you can only turn right, which means if you want to go elsewhere towards the north/east, you have to make a big loop first.

It would have been appreciated if the hotel informed me ahead of my arrival instead of me having to call them.

Traffic is a little bad during rush hours. Be sure to reserve more time for Taxi during those hours.

After waiting 50 minutes, I called the hotel who informed me that my request couldn't be fulfilled.

I was disappointed by the airport transfer that I arranged with the hotel didn't show up.

Did not wait more than 7 minutes for taxi.

Good taxi service from hotel.