Wyndham Singapore Hotel Reviews: Everything Guests Say

2. I stayed on August 9th, Independence Day, and got a room with a direct view of Marina Bay, but it seems like something has changed this year as I couldn't see the fireworks that were in the Booking.com photos. I feel deceived by that picture.

My family travels quite a lot and this is not our first time in Singapore, and we usually stay in 5-star hotels, but this time the hotels (there were 2 of them) completely disappointed us.

We stopped by for 2 days on our way back from Bali but we will definitely return for a longer stay, and of course we will stay at the same hotel again.

Hotel: overall a nice hotel, spacious main lobby, two outdoor pools, multiple quick elevators, etc. Way less expensive than other 5-stars in town, so great value for money.

This hotel used to be Peninsula-Excelsior Hotel operated by YTC group but recently it has been changed to Wyndham Singapore Hotel.

Other than the price, nothing corresponded to 5 stars. The price greatly exceeds the quality and comfort.

The place lacks its own character, a personal style, everything is gray and dull.

This is a beautiful property and, for the most part, the staff was great.

The place is clean, comfortable, and nearby; the staff are friendly and helpful.

Otherwise, a nice hotel in a perfect location with a great view.

Can’t say one thing could have made our stay any better. Excellent

The lobby is large and impressive, creating an excellent first impression.

On a regular weekend, I might have brushed off these inconveniences.

Definitely will recommend this hotel as well as return to stay.

I was a regular guest when hotel was called Peninsula Excelsior.

Nothing much to complain about. Everything was generally very good.

In the hotel, drinking water is available from the tap.

I just found my new favourite hotel in Singapore.

Thank you very much for your warm hospitality!

I'm so happy I chose Wyndham Singapore Hotel.

Recently revamped so all in excellent condition.

THE BEST SINGAPORE SLING made by Aloy.

Staff are nice and helpful as well.

My stay with you contributed much.

Great value, large rooms, central location.

Excellent Overall, I would book again.

Not good value for money.

I had a wonderful experience!

Great hotel with lovely staff.

Very relaxing and enjoyable stay.

North Tower Elevators are at a close proximety to external night clubs in the same building and the small of Smoking is very strong in the evenings after 5pm.

Location location location! Easy walking distance to Marina bay, close to the MRT, and Funan shops provide all the food outlets you could ask for.

The location is nice, within walking distance from the Gardens by the Bay and close to the Funan mall with various food choices.

Walking distance to Clarke Quay and situated right next to a mall with popular chains such as Wingstop, Popmart and Mcdonalds.

The location was a one of the main reasons why we went with the hotel and it did not disappoint.

There are a few licensed money exchange vendors and local eateries right at the door step of the hotel.

Great location and friendly staff but won’t stay here again due to the poor airconditiong in the room.

Great location, about ten minutes walk to Clarke's Quay and the river and the same to Raffles.

Location was great - within walking distance of the quay, Marina Bay, Bugis, and the park.

Large mall (shopping opportunities & dining) as well as a subway station directly at the hotel.

Near perfect location for Clarke quey, Boat quey, Raffles, Fort Canning park and the Marina.

Okay for 2 nights due to very good price; many things are accessible on foot.

The hotel was well situated location wise and the concierge helped us book taxis.

The location was excellent with many shopping options and access to public transportation.

Great location, hotel staff service and value, shame about the room cleaning service.

We stay because of the location, and it suits due to that

Walking distance to MRT, Chinatown, Little India, Marina Bay, etc., good breakfast.

Otherwise this is really a central location at the heart of everything.

Almost everything you might need was only a short walk away.

Great Location have stayed their on numerous occasions over the years

Conveniently located at CBD area with shopping malls all around.

Amenities around the hotel, restaurants, shopping centers, everything is excellent.

Exceptionally good location, all tourist points easily accessible on foot.

Very central location, walking distance from most sight seeings.

Great location and walking distance to MRT & shops

The hotel itself location is great, you can walk to the MRT via underground passage, if you turn to your right as you exit the hotel and walk next door, go down 2 escalators the turn right and you get to the walkway, very easy and I even walked with my luggage to the MRT.

Access to the MRT is easy turn right out of the Hotel, right again at the corner and take the escalator down at the shopping Mall - follow signs to City Hall MRT about 6min walk all underground and air conditioning, no crossing roads.

The location is great - easy to reach from the airport via the MRT and conveniently close to major shopping centres, two MRT lines, able to walk to Chinatown, National Gallery, and one of the Big Bus Tours bus stops.

It takes 20-30 minutes to walk to Marina Bay Sands and Gardens by the Bay, and is nestled next to a large shopping precinct, conveniently offering food courts, a range of specialty stores and even a small supermarket.

MRT within walking distance and we managed to find a way to use the underground subways to get there without having to be out in the hot sun and manage the traffic lights.

Firstly I did book the one of cheapest room at this hotel so I didn’t hold out too much hope for top quality best room with amazing views and so on but saying that I would have expected a higher standard than what I received, including a shower you I could actually shower in.

I did, however, constantly hear the same group of guests conversing incredibly loudly in the hallway and walking in and out of each other’s room on a regular basis - perhaps they could have been afforded the opportunity of an interconnecting room.

The pillows were very hard for my liking, I prefer a softer pillow which meant I did not sleep well the entire time I was there, my daughter had the same experience with the pillows.

The first room, despite being on the 12th floor, had no soundproofing at all, and we could hear constant noise from the street, making it impossible to sleep the first night.

I am a member of Wyndham, but I cannot book a room at the member price, so I always have to book at a higher price through Booking.

The shower was so small in the room that I had to suck in my stomach to get through the door, and I'm not even big.

There was a very loud mechanical noise in our room, first we thought it was related to the airco but that was not the case.

Very very very noisy clientele - families with children who scream and talk very loudly in the hallways, slamming the doors of the rooms

We got our room at 3pm which was lovely it was big with great views of the Singapore flyer and the city.

The room was really comfortable, there was plenty of room to spread out; there was complimentary tea and coffee in the room.

No dressers or nightstands for storing things, the promised iron and ironing board were not available and were brought later.

My partner, who is taller than I am, always had to be very careful to open and close the door.

The room was spacious, which is a rare find since Singapore hotel rooms are usually on the smaller side.

Cant control the aircon it was set at 18 we would of like to be able make it cooler

We had to phone to housekeeping to get room cleaned and have the bed made up every day.

I had neighbours with a baby waking up at 3am every night. Therefore my sleep was disturbed.

Room: simple design, but comfortable. Beds were great. Nice view of downtown (~15th floor and up)

The details made the experience unforgettable and added a personal touch that we will always remember.

The room's refrigerator didn't cool the drinks properly and the beds were a bit hard.

After my wife complained, they gave us a triple room, which clearly wasn't sold out.

It would have been nice if there were maybe 2 more coffees in the room.

Our room had a wonderful view of Marina bay sands and St Andrews cathedral.

So well appointed room including beautiful toiletries, filtered water, make-up lamp, bath with loofah.

We stayed for a week and did not get 1 good nights sleep.

Interconnecting rooms, good size, bathrooms very clean and appear to be recently updated.

The shower door opens into the shower, and here is the issue there is no space for you to get in and then close the door, you would have to be super thin to do this and even if you are you would have the shower taps or hand rail sticking into you.

The bathroom layout i couldn't understand. The toilet and shower unit are literally side by side and then a bath tub. Very cramped and no space to really change apart from the room. To be honest I would get rid of the bath tub and have a shower unit alone.

We booked four rooms in September with a comment requesting that the rooms be adjoining since there are different beds in adjoining rooms or they are next to each other, with separate bed bookings for the children, but in the end, we were given rooms on different floors.

My special requests were catered to, in that I was allocated a room on a high floor, and situated away from the main lifts, however I was positioned right beside the service lift, from which I could hear knocking sounds throughout the night on some nights.

Our rooms were on different floors but because our key cards only let us go to the floor we were staying on, it made it hard to visit our kids’ room without meeting them in the foyer first and going up with them or vice versa.

At his own initiative he decided to consult his manager to have the two glasses of ice cold red wine removed from our bill as a compensation but the manager was adamant that we should pay for the wine.

First i asked them to change our room they Said otel is fully booked but i insisted at 3.30 am call and they changed our room at the end at 3.40am.

I would like to personally send a shout out to the housekeeping lady, she was exceptionally friendly and professional, she is a great ambassador for your hotel's brand.

When I explained that I did not want a connecting room and needed a quieter place to rest, he tried his best to help me.

Thank you Nick for allowing us a very early check in which set a great tone to the start of our time in Singapore.

A heartfelt thank you to the entire team, you managed to exceed not only my expectations, but also those of my parents.

There is a WhatsApp service that supposedly helps you only if you ask questions that align with the hotel's interests.

After some looking at the computer they did find me a room with the bed size I had booked.

Great location and friendly staff but won’t stay here again due to the poor airconditiong in the room.

Told me it might take some time, as some people are on shifts etc and may not respond.

Special mention to the concierge staff, Sheng Rui and Hassan for being very helpful in many ways!!

I feel so well cared for that I always say - it feels like I’m home.

Also a shout out to Mohammed at the front desk who was very helpful to us.

I was very upset about the impolite and stupid treatment by the chap at reception.

The concierge could be lot more forthcoming with information on what's in the vicinity.

Thanks especially to Ms. Avie, she made us a wonderful evening in the Skylounge.

THIVA (BARTENDER) was professional, kind, and really cared about making our visit special.

Communication between the reception staff and housekeeping staff was not good enough

He gave me the Comfort Delgro cab helpline. And he called too.

Thanks to everyone at the hotel, including Sean, Luca, and Premela.

Diana Jennifer and Shahira you are a credit to your organisation.

When I raised this at the counter was met with indifference

The front desk staff are very helpful and very polite.

Their superb professionalism and warmth made us feel genuinely welcome.

We had an incident and they resolved it properly.

Concierge checking in Bus loads of Airline Crew, and having to wait behind them for 20 minutes to try get a Cab orders ( actually hailed one down myslef was quicker) airline crew should not be checking in at the Concierge taking up his fully time and attention for long periods & peak times ( 7am in morning ) when other residents are relying on his services.

The front desk stafff very slow and incompetent… but the lead who comes in when they can’t do simple stuff is super helpful and fast… both the night and morning front desk staff need to be upgraded … on day 3 the laundry lady entered room when we were in room and clean room sign was also off .. not acceptable.

We were greeted down stairs by some lovely staff who took our cases and explained we go upstairs to reception and do all the paperwork for the check in and then at 3 we only have to pick up our room key.

Poorly trained staff that is very disruptive in the restaurant, makes mistakes with reservations, and is unable to solve the problems they created, personally making you run up and down floors and queues to address these issues;

The staff were very very helpful with the attraction and how to go about especially DIANA she went out of her way to write down things i should see and places to go enjoy my stay.

Still the same problem that a guest staying in a room in the North Tower has to take the lift down to the Lobby and walk across the Lobby to the 5th Floor of the South Tower to access where breakfast is served ( and then in reverse to go back to their room )

Breakfast is very focused on Asian warm dishes for an international business hotel - not everyone can manage that early in the morning.. the fruit juices are pure chemistry, very disappointing and not worthy of a hotel of this class.

Breakfast is served nearby reception, and offers perhaps one of the most impressive breakfast spreads I’ve experienced in a hotel, catering to those seeking traditional cold and hot offerings, with options traditional to the region also prominently featured.

It’s a pity they don’t offer a lighter option or quick breakfast , for example they have Coffee & Croissant for $11 but only after 10am , not everyone gets value from a $48 buffet breakfast.

A breakfast experience was also memorable with the warm service of Ester and Chef Lee taking a time off from the kitchen and introducing the different views of SG from the Sky Lounge.

If I had to find a negative or 2, it would be the coffee from the coffee machines, not the best lattes and on one of the mornings only 1 machine was working.

The restaurant is not designed for such a number of guests, and chaos was present, especially due to the large number of guests from the Chinese mainland who did not consider others.

One morning we had to wait 15 minutes just to be seated at breakfast and there was hardly any food left and staff were kind of abrupt at the buffet.

I did find the scrambled eggs much too runny for my liking, but the added extra of freshly made omelettes more than makes up for that!

The buffet for all guests in the restaurant is large, but the selection for Western guests is rather small, and the quality could be better.

The 22nd floor sky lounge ( for breakfast ) is so much nicer and a much better venue for the evening drink/food.

So if breakfast is a big meal for you, opt out, there are plenty of options under 5 minutes walk.

Breakfast is very varied and good, the only downside is that the air conditioning was very high.

Though if you wanted to save some money the Funan Mall has quite a few options.

The breakfast dining was crowded and occupied several rooms which had a disjointed feel.

In the Skylounge upstairs, the buffet is very small, but the quality is great.

Diversity of breakfast but the quality of some dishes needs to be improved.

If you value an exceptionally good breakfast, you should probably book elsewhere.

Breakfast was great with a large variety of food to choose from.

While all this one can bear, the coffee was absolutely appalling!!

Improve on that and it would be 10 out of 10.

Breakfast cannot be rated, as we ate outside the hotel.

Excellent range of food for breakfast and copious quantities.

Breakfast buffet was amazing with many Vegetarian options.

A very good location with a nice breakfast.

I came down to get breakfast this morning.

Breakfast buffet is very varied and fresh.

Breakfast: One of the best in Singapore

A very good and varied breakfast.

The other complaint is the breakfast.

I was not told about where to find the restaurant, sky lounge, gym etc and because we had separate elevators to the two towers - we never saw any signs for them.

Based on the price and the advertisement of a higher-end property, I expected a higher standard. The facilities, room size, and bathroom were lower than what I’ve experienced at other properties.

I suggest to improve the bycicle renting service, because it would be more complete if the guests could use also a locker in order to park them in the city.

Fridge didn’t work from day 1, maintenance sent to fix but without success so had to continually order buckets of ice so we could keep our water and milk cold.

The two towers - we didn’t have access to the roof tower with our key card and felt like the tower we were in was a secondary level of guest!!!

I would be handy if they had vending machines in the hotel for drinks, just so you don't have to leave the hotel to buy refreshments in the evening.

The bathroom is dirty, the queue at the elevators is huge, and a lot of time is wasted waiting in line for both the elevators and at the reception.

The one suggestion I have is about the rooftop bar, I thought it was available to all, but found out it was only for certain level of guests.

Maid service was hit and miss we did not get face cloths delivered until the third day after we had already bought some at a local store.

After a full day of walking and sightseeing, the last thing we wanted was to stand in another queue just to get back to our room.

We could clearly hear the excessively loud lift floor arrival announcements in the middle of the night!...this did waken myself and my husband on numerous occasions.

We reported this multiple times - and we used our charger to get a few minutes of it to work- but they just didn't resolve.

Wi-Fi - for a place like Singapore, the Wi-Fi was slow and choppy, I was only asked to restart the phone as a solve.

Only the lift can be confusing at the beginning ( reception / restaurant) but you get I T after a while.

Some facilities were very bad during our stay like the elevators that were extremely slow and room service.

Bathroom is a bit tight, we have seen more spacious bathrooms even in lower categories.

There are North and South Towers and the lifts/floors were a little confusing at first.

They could make the pool area nicer with more plants etc, very sterile

Also complimentary city bikes available from the lobby to explore further afield.

The bathroom had soap marks on the soap holder in the shower.

The price is high, which is not surprising in Singapore.

The maids dropped off differing amounts of towels each day.

2 hours free drinks & snacks each day.

I heard several guests expressing their disappointment.

The event hall was spacious and clean.

We got locked inside the stairwell.

All the amenities provided are highend.

I also received a small upgrade.

The fridge was empty and locked.

The stairwell was very dangerous.

The pool did not inspire a desire to swim due to its unfortunate design; it looked more like an aquarium in a fish restaurant for selecting fresh seafood for guests waiting to check in.

There was no staff to stop the kids playing ball or diving, and I kept worrying throughout my time at the pool about whether I should get angry at them or not.

There is still a main pool but it is a see through pool where the lobby and check in is located, so it depends what you think about having an audience.

3. I can understand that there are no staff stationed at the pool, but there should be staff coming by occasionally to manage it, but there were none at all.

The main pool was under maintenance whilst we were there, if the weather had not been overcast we would have been disappointed that we were unable to use.

Staff felt a little rude and pushy when using the pool around 15 minutes prior to closing, would have been nice to use the pool later than 9pm

Also the pool has a window below the water level so the entire lobby can see your lower body when swimming, next to no privacy.

Bringing your own drink was prohibited, so if you get thirsty, you have to leave the pool and go outside to have something to drink.

Location of pool directly next to restaurant and lobby, and being quite enclosed, didn't make it feel like somewhere we wanted to relax.

We had a late flight to the Netherlands and could still use towels and the showers by the pool until 9 PM.

There are two beautiful pools which sadly I didn’t get to swim in because it was raining at the time.

Main pool was not open on our main day, but you have to do necessary maintenance as it becomes due.

However, if someone wants pool time, the hotel is not really suitable due to the shaded location of both pools.

The pool right in the lobby area - which basically meant traipsing though the lobby in your swimming gear.

Used the gym and pool a couple of times, also clean and easy to access from the main lobby.

The pools were also great although we didn’t have the weather to make the most of them.

There are a total of 8 sun loungers at both pools that were always taken quickly.

We also took advantage of the pool which was lovely after being out all day.

The hotel has 2 pools, one of which was temporarily closed for maintenance.

The pool area was open, but was only occupied by children.

Inside pool area, although have added another small one outside.

We particularly enjoyed the pool after a long flight.

Great pools for a few hours of relaxation.

The swimming pools were an odd configuration.

There are two pools for splashing around.

Pool lounges very old and sad

Enjoyed the outside heated pool-its great!

There was no pool service.

Pool area was nice

Good size and temperature.

At the time of payment, the printer was not working and I was told that they would send me the invoice by email in the morning, and I had to return to the hotel where they no longer wanted to issue me the invoice.

The check-in process is slow, outdated, and stressful; the pre-authorization of $1 before my arrival blocked my credit card, so instead of streamlining things and allowing me to rest with a paid early check-in, I spent over half an hour resolving the issue.

We were greeted down stairs by some lovely staff who took our cases and explained we go upstairs to reception and do all the paperwork for the check in and then at 3 we only have to pick up our room key.

Plenty of staff to help check in queries but waiting in queue for a minor and quick need ( recalibration of door card) was more than 20 minutes, but for the task that took us just 1 minute.

On arrival I was asked for a deposit of $200 although I had paid in advance. This was reversed on departure but I thought it was the strangest demand from a hotel and not at all welcoming.

It took nearly half an hour to get checked in even though id completed the pre arrival check in form and they had us in the wrong room which seemed to take an age to change.

I did have an issue on check out with being charged pre authorisation again, however this was rectified on the spot, with my original authorisation being returned within 10 business days of check out.

On my departure day I could leave my luggage in the hotel and when I returned I was even given the opportunity to have a shower and some rest before heading to the airport.

Moreover, our room category was not correctly noted despite being booked nearly a year in advance, and we were lucky to get the desired one at all, but had to wait for it again.

Check-in was conducted in the lobby whilst mingling in with what appeared to be a wedding reception, a little awkward for us uninvited guests but was a good vibe and atmosphere.

For an earlier check-in, we had to pay an amount per hour, we would have liked to know this earlier since I had inquired about the earlier check-in in advance.

Got there about 110.00 am and checked in Ok and they let us into the room then as well even though they did not have to or could charged extra.

Thank you Nick for allowing us a very early check in which set a great tone to the start of our time in Singapore.

The lobby is, somewhat uniquely, situated on the fifth floor, which provides for a slightly confusing check in experience upon arrival

Despite having checked in online extensively, the check-in was completely done again, causing a long line of travelers to wait.

We arrived during a busy chexk in period but they didn't seem to care or put extra staff on.

Entered the hotel on the ground floor, took the lift up to the check in lobby floor.

Left our luggage with concierge after checkout so we could wander the city before our late flight.

Check in and check out was cumbersome and took a long time with no appearant reason.

Check-in process is a bit long winded but the staff were incredibly professional, informative and friendly.

We checked in on a Fri afternoon and the wait times were extra long too.

When we arrived very jet lagged from London, they kindly expedited early checkin for us.

He gave us our room back till we had to leave for the airport.

We wanted to see if we could leave our luggage until check-in time.

You have to use your key card before you press the floor.

What do you think? Again a room with 2 single beds.

Staff explaining check out deposit was also not very clear.

Got an early check-in which was great after travelling.

Reception then gave us another room which was perfect.

1.35 am cursing my forgetfulness, the phone rings.

They also had a cocktail special on the bar but when I requested one of them, I was told it was no longer available even though it was clearly advertised.

Staff at the Restaurant including the Chef Kit, and othe staff Shah and Ester couldn't have been more accomodating in arranging and providing a high quality gluten free meal.

The current bartender seems more inclined to provide refreshments for the Reception desk staff than the clients waiting to order drinks and food, which I might add, are pricy!

Room service food was really really bad - same food prepared in different ways, sometimes with condiments, sometimes without and super expensive for what you got.

However, I have never before received room service in a hotel with my meal cling-wrapped, which overall detracted from the whole room service appeal.

Today 12/11 2025 we - my husband, my sister in law and I - had a dinner at the Jaspe restaurant at Wyndham hotel.

I did choose to dine in at the lobby area on a couple of occasions, and these were relatively standard meals.

I do highly recommend the bar outside the front door; the staff were lovely and they had a well stocked bar.

Evening meal in the late afternoon was inedible cheese and spaghetti glug for me, hokein noodles for him were all right.

I also ordered room service on one occasion, which was perhaps one of the nicer meals I had on-site.

No green tea available! If that's what you like in the morning better take your own !

The lobby bar has a great bartender and when he is on break, service goes with him.

There is no restaurant- there was a room with a seafood buffet but no other dining options.

The downstairs bar only has high and narrow stools- ordinary seats would have been good.

The evening restaurant is a bit sad but there are plenty of alternatives nearby.

I’d selected 3 wines that were listed on the menu but all were unavailable.

Should be more like the Club Lounge, which we used once, by invitation.

It was a delight to visit the Jaspc Restaurant at the Wyndham Hotel.

So many eating places in the malls so never ate at the hotel.

I was very surprised that it cost me $50 for 2 Singapore Slings!

I suggest you get Aloisius to train the others in service mind.

The cocktail bar tender was good but $23 SD was not cheap.

Would like to see a hotel bar with a bit of ambience.

The pool area was open, but was only occupied by children.

Lunch at the bistro bar in reception area was lovely

Luckily Aloisius the bar tender is back and service restarts.

The food in this hotel is terrible - absolutely awful.

The dining offerings of the hotel are somewhat standard.

The restaurant run by Siva is an absolute treat.

Dinner at Wyndham hotel - Jaspe restaurant

Used the gym and pool a couple of times, also clean and easy to access from the main lobby.

The equipment of the gym is unfortunately below standards for this category of hotel.

The gym doesn’t have many facilities for a proper workout.

Gym, although good was a bit small and limited.

The gym was small but well catered for.

The swimming pool and gym were top-notch.

Gym and pool areas really good.

The gym is rather poorly equipped.

The housekeeping and Gym/Pool were 10/10.

Love the 2 pools and gym.

Gym open 24/7,

Gym is okay,

Great gym

Lovely gym.

Both the MRT and bus stations were within walking distance, but I had previously stayed at a hotel that was directly connected to the MRT station and across from the bus stop, so compared to that, the transportation access was just average.

If you stay in the North building, you need to go to the South building to catch a Grab taxi. A little inconvenient, but manageable.

Clear marking in the Elevator i.e. going to the Level 1 or the exist floor to get to the taxi.

Concierge would have got us to airport 1 1/2 hours before we needed to be there.

Close to Metro stations, a great way of getting around the city.

12:23 am Took a cab from the airport. Just 24 minutes ride.

Taxi to and from airport about 20 mins and reasonably priced.

Sometimes had to wait a while for the elevator.

Taxis were always available outside when we required one

Close to transport ( we didn’t us

Close to train subway station