Bangkok Marriott Hotel Sukhumvit Reviews: Everything Guests Say

Marriot is still maintaining the discriminating approach, that rooms booked by booking.com get no mileage or night-counting (totally stupid in direction of sill loyal members. If we choose Marriot - doesn^t matter by which portal - we are loyal!!!!

The value for money because normally I go to RADISSON BLUE, which is cheaper and also a 5-star hotel, and better located, but when booked through Booking, they put you in an adjoining room (not great)

The food and drinks there are really very good, everything hot despite the buffet, and especially very varied, staff super friendly, booking the Executive Lounge is a real recommendation!! We will definitely come back…

I had the pleasure of staying four nights at the Bangkok Marriott Hotel Sukhumvit from May 31 to June 4, 2024, and it was an outstanding experience!

Olives were served with a spoon instead of a fork, and the plates and utensils were not changed throughout the meal.

Just amazing views point and grand view inside just felt out of this world better Marriott compare other one.

A aging hotel, aging room, needs to be updated and modernized for this category of hotel.

The pictures from booking are very well done, but in reality the furniture is old.

This was our third time at this hotel and once again it impressed us.

A comfortable hotel with a superb rooftop and a club of excellent quality.

Excellent hotel, rooms were good and facilities including Gym were also good.

Its price seems a bit high compared to the options nearby

We've already been there 9 times, we will definitely come back!

Nice hotel - but with still a typcial Marriot Style

You may find in this hotel almost everything you need.

A good set, quality in the welcome and services.

Very nice everything is well organized and clean

A great hotel, just needs to be closure

We really enjoyed our stay at this place.

A great place to stay in Bangkok!

Great hotel, great staff, great location 👍

Great hotel where you lack nothing.

I staiyed one night between flights.

Stunning property and extremely professional staff.

Hotel: very luxurious hotel, best equipped.

Its a poorly kept property.

Overall guest experience was pleasant

Definitely will stay here again!

Actually, there is nothing negative.

Good hotel for short stay.

We had a family size room for 2 adults & 1 teen and there was more than enough space with 2 double beds, we especially loved the bathroom door that slides all the way open to provide even more space.

We were very disappointed; the air conditioning in the room couldn't adjust the temperature, even after calling maintenance it was still the same. In the end, we had to request a room change because it was too hot

2 rooms booked each has different layout of the bathroom . One is corner room and has a smaller bathroom . I like they arranged 2 rooms next to each other , very kind of them .

We had a premier deluxe room with 2 french double beds for 3 persons, the double bed was too narrow for 2 people, the roomsize itself was quite compact, but great view

We went down to reception to request a new room but the next room smelled exactly the same, it must be there cleaning products/ cleaning method.

The office chair in the room was old and faux leather was peeling off l, should be replaced in this type of hotel

The rooms were very clean, cool, and the bathroom with the bathtub in the shower with an incredible view was amazing!

The Linen was exceptional and beds were the most comfortable and not hard as others we experienced in Thailand.

The room is perfect and was genuinely one of my best experiences in this trip to Bangkok.

We had a room on one of the higher floors with a view of the city.

The bathroom for me was the most beautiful thing in the room I stayed 😁.

In the room, the overhead shower and views and bed were all top notch.

There is no woman in the room, but there is one in the bathroom

I liked the room, it’s decent and was assigned to a high floor.

Chair in room should be for 2 people because 2 people in room.

Really liked the room that i upgraded. It was big and spacious.

The bed was super comfortable and the internet was also very fast.

The room was very small and the price was very high

There was this on and off switch sound every 5 minutes.

Room little bit small for how much your paying for them.

Clean, spacious, separate toilet and shower, big bath, good view.

- For the price, the room could have been cleaner.

Bed was very comfortable and a well appointed bathroom.

Also, the room is always clean and perfectly tidy.

No electrical outlet in one side of the bed.

Room clean and overall hard products in room nice.

Felt like room made for one person not couple.

Carton milk is so much nicer in tea.

City view room and great roof top bar.

The soundproofing of the room should be improved.

I would like to thank all the hotel staff for the quality that I describe as exceptional and especially the way in which they execute it with open arms, a big smile on their face, smiling mouth, very welcoming look.

The security box was broken, and when I informed the front desk, someone came to check but was unable to do anything. The next person also couldn't fix it, and it ended up needing to be replaced.

Waitress at octave bar, very rude, we ordered drinks ask for a coaster as condensation dripping from drinks rude even we said thanks no reply blank, then asked for menu rude again blanked us after passing menu.

Staff go that extra mile, everyone so friendly, it was my wifes birthday and they helped with organising flowers as well as a free cake for her with a lovely message and soke ballons.

The girl at the reception, the lady at the waffle counter, the boy at swimming pool desk, the girl at the rooftop bar, all were super amazing.

The Marriott team reacted super quickly, recognized the issue before anyone else, and resolved it so that we only learned about it afterwards.

There was a bit of discomfort and I felt discriminated against when a friend and I went to visit Octave.

Staff at the reception were sometimes quite sassy... unusual for Thailand, but the lady at check-out was great!

We didn't quite understand how to say when we were okay for the room staff to clean

You only need to mention it and the staff immediately takes care of a satisfactory solution.

They were able to help us when there was a conflict during our bolt booking.

Poor pest management noticed at property and front desk staff - Helen no good

Your staff will make me want to return on my next trip to Bangkok.

When we told reception, they just nodded and didn't care or apologise at all.

Was immediately offered to take care of this for us the next morning

Very welcoming and friendly staff who put the finishing touch on it.

Location, room service and facilities and staff were polite and supportive

Overall it was a great stay with the best staff behaviour.

They left little gifts for my birthday in the room.

The service is excellent, friendly, professional and always helpful.

They do a great job keeping our room clean.

I asked how he knew? another guest showed him!

The staff was also very friendly & supportive

We have never experienced such top-notch service before!

The welcome and kindness of the staff,

The staff were all very, very friendly!

The staff was really nice as expected

The staff were very friendly .

I couldn’t rate them highly enough!

The staff was great as well.

The hotel is very conveniently located - not far from the metro, practically in the center, and yet in a fairly quiet place - we have been to Bangkok three times and this hotel seemed perfect, I would like to come back here.

We were recommended this hotel for the location & found it easy to get to most places all within 30mins taxi (Lumphini park, MBK, grand palace, KHAO san road, Asiaatique) & the BTS is 2 min walk if you prefer that.

The location was close to Lacol Bangkok and Tichuca rooftop, but apart from that it is relatively far from the malls (half an hour drive, and during rush hour it took us an hour and a quarter by taxi.)

I thought it's "Sukhumvit Soi 2", as in, the JW Marriott hotel on Soi 2, but instead it's "building #2 on Sukhumvit Soi 57", entirely different part of the city half an hour car ride away.

The location, the view from the roof with a lounge and bar for a stopover before continuing the journey when one wants to save time and experience a lot in a short time.

The location of the rooftop bar and the fact that my room was right next to the bar lounge allowed me to use it like a living room and relax.

It's close to the station, and there is a pedestrian bridge that connects without getting wet in the rain; everything is available, including convenience stores, restaurants, cafés, and massage shops.

Location, it is the wrong end of the city if you are planning on days trips out of the city or to the shops.

Far from restaurants and bars, traffic in Bangkok is crazy, pretty difficult to get to the clubbing area due to traffic

Not their fault but I underestimated how long a 15 minute google maps was really. (30/40 mins)

Close to art ships - Close to the Emerald ATM - Close to the train station

The distance of the hotel from vital places like malls, hospitals, and Al Arab Street

The location is perfect, with easy access to public transport, restaurants, and shopping.

Very close to sky train and easy to explore the city from here!

Very convenient location, just a few meters from the Sky Train Station.

Wonderful hotel, great staff and super breakfast in the center of Sukhumvit.

The location is the excellent, close to metro, shops and restaurants.

The location, the Rooftop, the kindness of the staff, the lounge.

Location and staff on the floor are very attentive and caring.

The location, the view, the facilities, the restaurant were all outstanding.

The location is perfect, in immediate proximity to the Skytrain.

A seat at the rooftop bar even during busier periods!

Location was a bit further out than we realized.

Central, clean, beautiful pool even if it's not heated.

The price is dramatically too high for Bangkok.

Far from any attraction requires a taxi ride.

The hotel is close to the train station.

Directly connected to the BtS metro: awesome!

Noise and smog in the area.

Within walking distance of the BTS.

Please be aware for the Halal food at the breakfast, we wanted some chicken noodles in the morning which is Halal, unfortunately they warm it up in the same hot water with all other type of noodles like pork for example.

There were the most diverse and delicious breakfasts of all that I have tried: corners of healthy food, Indian, Japanese and several other cuisines, a huge selection of desserts and fruits, everything is very tasty.

But THE best thing about this hotel has to be the breakfast! Freshly made to order waffles, pancakes, omelettes, eggs, Thai dishes, Korean…. The variety was endless! We’ll definitely stay again!

Breakfast staff is always right behind you, certainly to do well but it feels a bit oppressive, as if they want to make the customers leave quickly during the breakfast rush.

What's even more outrageous is that when I went to get yogurt, I discovered a cockroach crawling around in the chia seeds nearby, and I immediately lost my appetite.....

The breakfast now closes at 10.30 a.m. & it's too crowded, once it used to close at 11 a.m. & it was much better, less rush & more quiet.

The breakfast buffett was the best we ever had in 5 star hotels, the quality and different selection was amazing, only the Marina Bay Sands in Singapur was better

After taking the food back to our table, I realized another server had seated another group of guests at our table when I had left my things there.

For breakfast, the omelette must be ordered and you have to tell them your table number; there was quite a long wait for it to be served

The breakfast should be for a longer time or at leas if weve missed it we get to order it to the room because we’ve already paid!

Comparing the breakfast, it was just like an ordinary two or three-star hotel, nothing different. The taste was average and not like the reviews suggested before

Small things like taking away my breakfast which was full and only just put on the table when I went off to get a croissant.

The breakfast is very, very poor and you need to wait in a long queue to be able to sit on a table.

Breakfast was the best I’ve ever seen couldn’t believe the variety of foods to choose from and very professional service downstairs.

I thought we had booked breakfast, but that was not the case; the price was high.

The breakfasts are good and the view from the room is of the city.

Moreover, they still hadn't come to ask if we wanted coffee or tea.

Large selection of pastries, pancake, waffle, and French toast station, egg station,...

The breakfast is top-notch: huge selection, fresh and of high quality.

The 4000 Baht Seafood Platter, and it was very disappointing.

The breakfast was very good, and the staff was exceptional.

The breakfasts and dinners at the buffet are very tasty!

The breakfast was incredible - regarding variety and quality.

Breakfast was ok with the same items repeated everyday.

Interesting breakfast with dishes from all around the world.

The breakfast is gargantuan and of excellent quality.

The breakfast is excellent and absolutely worth it.

Very reasonable prices for dinner and breakfast

The breakfast buffet was very nice.

The variety of the breakfast buffet.

When I sat by the pool waiting for it to open I got splashed by water from window cleaning, which also caused a lot of banging against the windows from 9am onward.

You can see the property is already aging, and unfortunately they do not do too good of a maintenance to keep it up the standard.

We were told that we could be seated at a table but that we had to leave it before 9 PM because it was reserved;

We had taken lounge access and that was a boon since evening teas and dinners were in a lovely setting with view of Bangkok skyline.

The laundry service at the hotel is a bit too expensive, and you should take this into account if you plan to use it,

Air-con didn`t work properly - you could only choose between cold and icecold, if if you increased the temparature to 27 degree celsius

Wish it was open longer as it was a beautiful and peaceful area to hang out and work or just chat at.

The view from the rooftop was exceptional, but the overall experience left much to be desired for a hotel of this caliber.

There's a great rooftop bar on the, well, rooftop of this hotel that is a sight to see on its own.

This is a pity because you pay a lot for an overnight stay and you want it to be spotlessly clean.

Then go up to the Sky Bar and enjoy a breathtaking panoramic view of the city over a couple of cocktails.

We booked with access to the lounge which was fantastic, good food and drinks are served pretty much all day.

Rooftop Bar is exceptional, however, it is already difficult for hotel guests to get a table without a reservation.

The cushions on the sunbeds are dirty because they are loose, the sunbeds need to be replaced.

The stopper in the tub was not working properly but that was not a major issue.

The executive lounge is great: the service, the buffets, the choice of excellent wines

The sitting area is dirty and the towels in the bathrooms need replacing.

The executive lounge is excellent both in food and in the view.

The location, the Rooftop, the kindness of the staff, the lounge.

The location, the view, the facilities, the restaurant were all outstanding.

The club lounge was well worth it for our stay

The view from the room and restaurant is simply gorgeous.

Limited snack choices at executive club outside of meal times,

The air conditioning and refrigerator make annoyingly loud noises.

Our luggage could be safely stored in a locker.

Clean establishment, friendly staff, and a welcoming atmosphere.

Awesome views from the bar on the roof

The rooftop bar was also a lovely space.

The bathroom in the room is fantastic

Rooftop bar breathtaking, service could be better.

We were the first to arrive in the bar and wanted to sit were the sun was setting, to be told No, another couple shortly afterwards cam and asked if they could sit were we wanted to sit and it was given to them, wasn’t happy about that, we should have been given first priority if someone had cancelled their table.

The dinner: We dined at the hotel's restaurant on the 45th floor, where unfortunately one member of our party got food poisoning. The good food did not make up for a day with fever, stomach pain, vomiting, and bathroom visits.

Maybe if I am sitting in a poorly positioned seat, maybe I could get the option of moving to a better position as reserved table are made available by cancellation and not going to people just turning up?

The sky bar, we did not find the staff efficient, we waited and waited for drinks order, took the order , however he didn’t actually put our order in, so waited longer, close to 45 mins …

This roof top restaurant may be famous by Bangkok standard, but I live in Singapore and regular to high end restaurants in Marina Bay Sands like Lavo, or SKAI in Swiss hotel on 70th floor.

Thursday night dinner at octave, I was fortunate enough to get a seat, it was directly in front of the entry and had the fan blowing directly into my face.

The servers did not check us in at the reserved table, made mistakes with our order, and took over an hour to bring us 2 dishes that required minimal preparation.

Rogan Josh (this was stale and it felt as if it was leftover food. I felt like puking. we ate a little and had to go out to eat again)

We also wanted the sticky rice and mango dessert that was only available at Octave, so the staff at the restaurant brought it down from the rooftop for me.

We ordered a drink after a long wait and we waited over 45 mins for it to arrive and that was only because we chased it up 3 times.

We were told we had to vacate the table by 9 PM even though our reservation was until 10 PM, and the servers did not apologize even once.

Just a small problem with the order at the rooftop restaurant but resolved by a manager so we forget about it and the rest is very positive

The food: We had dinner on the 45th floor, and it was absolutely fantastic. Beautiful view and most importantly - incredibly good food!!

The restaurants in the lobby and in the 45th floor are both excellent, but expect them to be very pricy.

However, when we asked the staff about this, they rudely said they couldn’t ask the guests to share.

The Rooftop restaurant Azure, ridiculously expensive, terrible food (chips cooked in oven and the toughest lobster ever!!).

Restaurant in the ground floor is very good + music + lobby all very good

Octave Bar on the 47th floor is exceptional and the breakfast is exceptional

The rooftop restaurant and bar overlooking the entire city of Bangkok was breathtaking!

The restaurant on the second floor is nice and good but expensive.

Best part that I like is the rooftop restaurant in this hotel.

The view from the restaurant on the 45th floor was breathtaking.

The roof top bar is definitely a highlight of this hotel.

Octave sky bar brilliant vibe for cocktails and live music.

The dinner at the rooftop bar was very delicious.

Fantastic food and drinks in the restaurant and bar

An absolute highlight was the extraordinary rooftop restaurant.

Had lunch & dinner . It was good.

The sticky rice with mango tasted sensational.

Food at the 45th-floor restaurant was decent,

Once again, the sun loungers by the pool are dirty and in need of replacement. My advice is to buy sun loungers without mattresses.

Sunbeds around the pool are very dirty and in need of replacement. [...] Everything around the pool is actually in need of replacement.

After a long day in the city, it was wonderful to relax in the pool and enjoy a drink at the bar.

Pool closed for maintenance during our stay and we were not informed by the hotel otherwise we would not have booked...

The view from the pool was blocked due to renovation, but that's what happens when you renovate so no big deal.

The swimming pool was under maintenance during our stay, and we were not informed of this before making our booking.

The pool: The pool area was clean and tidy, and it was not a problem to find sun loungers.

At the pool, they closed too early; staff said 5 minutes after closing that there were no more cocktails

Already at 6:30 PM no drinks at the pool bar, even though there should be service until 7:00 PM.

I think it would be best in future for guests to be made aware of this in advance.

There is also a bathroom, a stunning view from the window and the pool, and a magnificent spa.

No rooftop access because of our 2 teenagers aged 15 and 16 who are still young women!!!

The rooftop pool is an absolute highlight: beautiful view over the city and great for relaxing.

The pool was a little bit cold but I was in January, so to be expected.

Unfortunately, the pool is positioned a bit too low... Too much shade from the neighboring buildings

The pool has plenty of lounge options and offers a lot of space for swimming.

Had to wait a long time for food even though it was not busy .

The loungers by the pool are worn out, it was unpleasant to lie on them.

There is an infinity pool on the 7th floor that guests can use for free.

It was a hassle that I had to write my name to borrow pool towels.

The swimming pool lightning should be fixed and some of the seats behind the pool

The pool is starting to feel a bit worn but I might be picky..💧💦

In general, the pool bar could at least stay open until 9:00 PM.

There were still empty glasses everywhere - so there was still time

Simply replace these with a lounge chair with a built-in mattress.

Everything was perfect except maybe the cleanliness around the pool.

Pool and restaurant areas were not crowded

The pool was nice to relax by

Super rooftop beautiful room to absolutely do

The rooftop bar is really amazing.

I didn't understand the payment system for the rooftop bar, so it was my mistake; I thought it would be okay since I had given my room number, but apparently a signature was needed. I got woken up by a confirmation call while I was resting at night.

The only slight issue I had was the check in, it had nothing to do with the service, but they had some IT issues which meant I had to wait longer than expected to get the keys to the room

Complicated check-in (no passport scanning, so it was very complicated to manually copy the information, and in the end, a message from reception asking me to come back again due to a passport issue... for a Marriott...).

When we provided our bank card to receive the refund of the 2000 Bahn deposit at check-out, they charged the room fee to the card a second time while we were waiting for the refund.

At the very first time when we check in, they gave us the wrong room that already occupied, it was awkward that when you open the door and see people stuffs. Wasn’t happy at first.

Delay in check in / There is no flexibility in changing the days of breakfast. I tried with the reception to make breakfast on the other day instead of the last, but he refused.

First impressions count , on arrival at check in the hotel staff member was rude, based on the fact that we wanted to pay upfront and not be billing everything to room basis.

Even for the refund/ cancel of the deposit, no receipt or anything was given citing that would be done in the office and would take 5 to 7 days.. I find that weird.

It was nice that a porter came to take my luggage at checkout, but when I finished checking out and returned, no one was at the entrance, just my luggage was there.

At check-in, even though payment was received from Booking, they asked for payment again. It took us 15 minutes to prove that we had made the payment.

Slightly disappointed that politely requesting a later checkout from 12 to 1500 (due to late night flight) was disapprovingly addressed by one member of the reception staff.

We were asked to pay a security deposit even though our stay had already been paid in full online. The deposit has still not been refunded.

We had to carry our own luggage upstairs, and we were not shown the furnishings in the room nor was the elevator explained!

I felt it was bad, but since I had a taxi pickup, I took the liberty of carrying my luggage outside myself.

Since I made a reservation through booking, the tourist tax should be included in the price and not collected by the receptionist.

If they had replaced the box or moved me to a different room from the beginning, it wouldn't have taken so long.

Payment for the room was taken in cash, they did not accept the bank card, citing the non-functioning of the acquiring system.

Unfortunately, no late check-out is possible, but you can use the pool and spa area free of charge until the evening.

Amateurism at check-in; we had booked a room with access to the club lounge but our room keys were not formatted

So back to the concierge who fixed the issue, but for a room costing nearly 400 euros for three, that's disappointing

Still waiting to refund of my money 2000 THB for security they mentioned it will be returned after the check out.

When after sometime said we were willing to pay for it the rooms were magically ready for check in .

While rooms were available for early check in , front desk lied that no rooms are ready .

We had to enter mobile banking again for 15 minutes to prove this situation. They refunded us.

While checking out they said u will receive it only after 14 days.

Blocking amount on credit card inspite of when upfront payment was offered.

I still don't have the 27,000 Baht back after one month.

They let us check in early and check out late.

The hotel ignores all my emails and never replies.

While checking in we had a bad experience.

Finally, the hotel is a bit far away from the city center, which could be uneasy for taxi reservation (Bangkok is still lacking of it).

Make sure to instruct your Taxi driver to go to the Thong Lo Station Marriott- we were taken many times to the wrong hotel...

It takes a little while to get to the main attractions, but it didn't really bother us thanks to Grab or the Skytrain.

There is a skytrain station directly at the hotel, which is nice if you plan to explore the city.

Moreover, the taxis offered by the hotel do not use the "meter," even though the valets swear they do.

It is very unpleasant to feel like you are being scammed by both the valet AND the taxi.

BTS station 3 minutes from the hotel, from there everything is super easy to reach in Bangkok.

Drop off in front of hotel was a little small but we never had any issues.

The hotel is close to a train station, which made local travel easy.

My departure taxi chose a very congested route to the airport.

Do not attempt to drive in city traffic - crazy.

But I don't blame him, Bangkok traffic can be challenging.

The Skytrain station is right outside the door.

It was close to the sky train.

A Skytrain station is right next door.

Overpriced allied services like airport transport.

The transportation location is great

Gym have additional charges if bring friends from outside, even the payment for room is for two person. why must have to charge additional charges for gym if the room rate for two.. not fair!

Small fitness area, well-equipped with Life Fitness machines (unfortunately, a spinning bike is missing).

Everything is available in the gym. There’s even a sauna in the changing room.

Gym was ok but floor was direct and water everywhere on the floor

It would be nice if it was larger and offered more equipment.

The hotel gym facilities are large and has everything you need.

The gym is nice, but it is limited because of space.

Both a big pool with a bar and a gym available.

Fitness centre is clean, welll equipped and well maintained.

The gym and swimming pool were also satisfied.

The staff at the gym was exceptional.

Nice swimming pool and great gym.

You can go to the gym,

Solid gym facilities

Gym not good

Gym and location

Good gym,

They ask what kind of facial treatment I would like and offered me a “deep clean treatment with massage.

There is also a bathroom, a stunning view from the window and the pool, and a magnificent spa.

When I asked they say they don’t do a deep cleaning- I felt like I was scammed.

The spa area looks a bit old and too tiny and asking to be renovated soon...

It was 1.5 hours of good massage and another 30min with mask on the face.

The hotel doesn’t have jacuzzi which I found upsetting

Massage services good (but expensive)

The treatment was very expensive.

Spa - massage food

The spa was fantastic.

Very professional massage

The spa.