Anantara Riverside Bangkok Resort Reviews: Everything Guests Say

We had a short family break at Anantara Riverside Resort , a wonderful property with old world charm , modern amenities and great vibe - by the side of river

But the atmosphere and design make you feel like you are truly in Thailand, not in a generic five-star hotel that could be anywhere in the world.

The hotel has everything from a really nice resort vibe, excellent gym, and everything you need for a break and great with 2 teenage boys.

A great way to site see and then relax in a stunning hotel with tropical gardens when you get back after a busy day.

Excellent stay due to the quality of the hotel but also greatly to the kindness of the staff always attentive to your needs

Enjoy beautiful resort, pool, various of restaurants, boat will deliver you to the Bangkok center, amazing staff, so many activities all around!

The pool and luscious gardens make it a tranquil get-away with easy access to all the tourist nightlife and cultural sites.

We also did the river cruise dinner, which was very special—beautiful views and a memorable evening on the Chao Phraya.

Ambience and art work through out the hotel and especially lobby and common areas was really lovely and elegant.

Regardless this is still one of the best hotels in Bangkok !as I have stayed here many times

The stay at Anantara Riverside was really very pleasant and the super friendly staff made everything even better

All in all; the Company sharing big money by charging the customers and not paying experience personal.

Overall, I did not have a satisfactory experience and it's very difficult for me to consider returning.

Very beautiful hotel and nice gardens but its charm is tarnished by the large number of guests

The staff makes sure you have a wonderful stay in the beautiful surroundings along the river.

The exclusive lounge with fine snacks, cakes, and drinks in the afternoon was also a highlight.

The hotel advertises itself as a resort haven in the heart of a bustling city.

The dining experiences were phenomenal; they offered a variety of food to satisfy any palate.

I've stayed several times, but this time there was an incident that I won't forget.

Loved everything, beautiful hotel, freshly scented area, stunning views, food, comfortable bed and amazing service.

It felt tropical, and being on the riverside attracted a fair few insect bites!

I went for a business trip, but totally felt like I was on vacation.

The grounds were beautiful, the staff the best and we were sad to leave.

This is our second stay at this hotel but it was not the same

This hotel feels like a tropical resort in the middle of busy Bangkok.

Since it's a hotel where you can fully enjoy the resort atmosphere, it would be great if your purpose is to relax, but if it's your first time in Thailand and you want to enjoy sightseeing, shopping, and dining to the fullest, it might be a bit unsuitable.

There are 3 C’s that are important to me when choosing a hotel for myself and my family when going on a vacation…Comfort , Cleanliness and Cuisine that completes my circle, but what makes it truly special and exceptional is the Resort Team.

The views and selection of entertainment and food are 2nd to none, but above all else it is the staff, with their constant attention to detail and care that made it such an unforgettable experience

From the very first moment, the resort felt like a peaceful sanctuary — lush, green, grounding and beautifully calm, while still being right in the middle of the energy of this incredible megacity.

Well it was not like the first experiance first experiance was amazing went again average 3rd time probably look for another hotel as i spend a lot of money so expected better sorry

From night number 1 we were looked after superbly by Diamond one of the concierge team who specialises taking guests out under the Street Guru brand but he offers so much more.

From the moment the taxi door opened, we were greeted with exceptional customer service — and this continued consistently throughout our stay from every single staff member.

They went out of their way to make sure everything was perfect, and their warm attitude made me feel very welcome throughout my stay.

The next morning the customer service team left us a note to apologise and offer us a change to a top level suite.

When going out, tell the lobby the destination, and they will arrange a taxi and negotiate the price with the arriving taxi.

Mr. Bee and his staff (Minky & Sofia) went above and beyond to make us feel welcomed and cared for.

Staff are very helpful and although they don't all speak English they will find you someone who can straight away.

I've stayed at many hotels, but this was the first time I've encountered such unfriendly service and poor hospitality.

The helpful programs at the kids’ club and the kindness of the teachers left a very strong impression.

They were again very accommodating, getting hot milk for our child and providing snacks with our drinks.

Most importantly, every team member welcomed us with genuine hospitality and warm smiles throughout our stay.

Sofia and Bee welcome me with warm and respectful greetings in elegant and beautiful Thai wardrobe.

The breakfast was very good choices and lovely area to sit on the water front.

The staff make you feel special the moment you walk in through the front door.

The staff is polite, and even the breakfast cafe manager, Lara, feels like a friend;

The maid service was on point, and they were very attentive to your needs.

The pool service is very efficient and quick: the coconut water is really good.

I couldn’t be more grateful and they made it so easy for me.

The staff were very kind and friendly and helped us out a lot.

What truly made the experience stand out, however, was the exceptional service.

We were very satisfied with all the hotel staff and the service.

Thank you to the breakfast restaurant staff for remembering our kids' names.

The luggage storage and transporting bags to the room were very good.

Sky, an amazing person who spreads happiness and smiles to everyone.

They were happy to accommodate the room change the next day.

Also, we asked the hotel for an English speaking guide for 2 days and the guide they brought us was 1) not speaking english (or at least we could barely understand anything, 2) he was unprofessional (a bit lazy as he was always walking behind us, at temples he asked us to go in an he would wait us outside and basically would send us in places without explaining anything) and 3) I honestly doubt he was ever a guide in the first place as he did not know much about the history of Bangkok nor the places he took us to visit - really disappointing.

THE HIGHLIGHT AT THE HOTEL WAS MY GUEST RELATIONS OFFICER PEIPEI , SHE WAS AMAZING, FROM HELPING ME CHANGE MY ROOM IN A FEW MINUTES, TO GETTING MY SON REACH THE RIGHT SHOP FOR POKEMON CARDS, TO DOCTORS APPOINTMENT, GO KARTING, SHE HAD IT ALL ATTENDED REALLY WELL, I FELT SHE WAS GOING OUT OF HER WAY TO HELP WHICH I FOUND FANTASTIC AND IN FACT I HAVE ONLY SEEN SUCH SERVICE AT HOTELS WHERE THEY OFFER PERSONAL 24 HR BUTLER, BUT PEIPEI FAR EXCEEDED MY EXPECTATIONS ...

I don’t speak tie I just saw him kneel next to her and take out his phone and then the valet/bellman kept trying to get us a taxi after I told him we were using a cab multiple times and then he ask my fiancée where is she going and where is she from.

Younger members of staff who have already worked at the hotel for a good number of years include Khun Baz (Manohra Cruises), Khun Oor in the Elephant Bar, Khun Bobby and Khun Boor in The Market ,Khun Mae in Mocha and Muffins , and finally Frank at the swimming pool.

It was a bonus to have caring staff, who love kids and enjoyed entertaining them; especially grateful for their service when we wanted to grab a bite to eat and they took the time to look after our child (keeping her entertained and occupied with stories and games).

I requested an extra bed a few months ago, but it wasn't even set up, and more importantly, the room was so small that putting in an extra bed would block the bathroom entrance.

Beautiful traditional hotel but the rooms would do with a good refresh; the AC central system needs serious upgrading as the room smells moldy. Did not sleep well because of that.

We stayed for three nights in November and were upgraded to a suite with a magnificent partial view of the river, the city and the fascinating tug boats.

A/c the best we have had in Thailand and needed 100 degrees every day and miserable humidity- coming to the resort after a long day was wonderful.

Located in a corner wing across the canal, the suite offered a wraparound balcony with an open, unobstructed view of the Chao Phraya River.

Unfortunately, the rooms are partly very worn out, and we were given a room with single beds as a couple despite booking otherwise.

This left a poor impression on me, and I felt that my expectations of a clean and comfortable room were not met.

I started missing the hotel the moment my boyfriend and I checked in to a different hotel in a different city.

I requested a river view room but was assigned a bridge view room and was bothered by traffic noise all night.

We received an upgrade to a suite with 3 large rooms, guest toilet and bathroom with tub, shower, double sink.

We booked the garden view, but the reception couldn't find an available garden view room while we checked in.

The receptionist immediately offered a room for us to relax; we were not pressured into any extra amenities.

The beds were not secured so they separated very easily, this created a safety hazard for our son.

The next night, turndown service in the evening let in so many mosquitoes we were eaten alive.

The sense of space and privacy was excellent, and the river traffic passing by added atmosphere.

For a hotel of this standard, soundproofing should be a top priority to ensure optimal comfort.

This was the case and the room was spotless, we had no issues after this.

We were upgraded to a partial riverside view deluxe room, which was a lovely surprise.

2nd night - infant baby 5 months old bitten as well by bed bugs.

That was probably unnecessary, as the occupancy did not seem very high to us...

The rooms are fabulous, with lovely polished dark wooden floors, and superb beds.

We enjoyed the view of the river from the balcony of our room.

Breakfast and room were good, the view of the river was very nice

Our sweet was well laid.out with rooms for relaxing, sleeping and eating.

We had a riverfront room with an amazing view from the balcony!

If I were to say one thing, we stayed in a room on the opposite side of the riverside. From the balcony, the view included a car parking lot, which slightly brought me back from the extraordinary feeling to reality, haha.

We stayed here previously with a river view in the main building and this was great - the second building with car park view and wedding venue music (so loud all day no one could hear anything) was not good.

The room was not particularly nice, the view was directly into a parking garage and although I had requested a double bed in advance, we had to wait at the reception until they found a double bed for us.

The balcony are very close together so the only thing I didn't like was hearing the next room blast music and shout while talking but that's just down to the individuals that were are neighbours and not the hotel.

The view from the room was quite unpleasant, it was a flat roof which would possibly be improved with some nice planting but as we didn’t spend much time in our room it really didn’t affect our stay.

They also seem to have a few locals riding the shuttle - not just guests - that get on an off at stops between the hotel’s pier and the last stop so if you’re not at the front of the queue, you do actually risk not getting on!

The location us a bit away from the center but with the free riverboat taxi service everything is with easy reach and a great experience, especially in the evening with all the city lights.

Not to mention, they have a sister hotel right across the way that you also have access too which is really nice because there’s a mall and everyone’s favorite, 7-11!!

It is nice and peaceful and within 20 minutes by their free shuttle boat you will find yourself in the middle of all the sites and action.

I thought this hotel is quiet because the location is apart from the downtown area but it was NOT quiet because the hotel is riverside.

Above the shopping center is the modern hotel gearing towards young people that want high rise building with excellent city and river view.

The old world charm this hotel has far outweighs its competitors and the free boat to the malls is a real bonus!

The situation on the banks of the Chao Phraya... 12 minutes from the center of Bangkok by boat (private and free)

IconSiam is EXPENSIVE and very busy, but has heaps, so, so much!, of things to try and eat on the go.

We absolutely loved our stay at Anantara Riverside Bangkok — a peaceful, tropical escape right on the Chao Phraya River.

It is much easier, nicer and faster to travel by the river than being stuck in a traffic jam.

Bangkok is a fast changing cosmopolitan capital city that is ever spicy, ever flavourful, that never sleeps.

The central location right by the river; the peaceful oasis by the pool, the abundance of greenery.

The boat from the hotel to BTS Taksim Saphin was an excellent option for getting around.

Not the most central resort but it more than makes up for it with its location.

My only criticism is that it’s too far away from everything but we just got Grabs.

In line with our expectations. Relaxing place after the hustle and bustle of the city

The location on the river is perfect for easily getting to locations around the city.

Anantara have a courtesy boat shuttle to the centre of the city, every 30 minutes

Boat trips take a long time, and that gets boring after a few days.

The location on the river is really lovely and so easy to get around

Transfer across the river to BTS station every 30 Minutes is always fun

Great location of the hotel, very attentive and friendly staff, mega good breakfast

This is a delightful hotel in an excellent location on the river.

Great location with very good connections via the hotel’s private shuttle boat.

There were too many people, we couldn't reserve a table for dinner and watch the fireworks, on January 1 they didn't increase the breakfast schedule, we requested a room with a view of the river, and it couldn't be done either, in short, it's not worth paying so much for either...

Location 10++++, Bangkok is right next door, yet the air quality is better, no traffic jams as the hotel's beautiful, traditional boats take you either to the large Iconsiam shopping center or to the skytrain station, from where you can continue your journey anywhere without stopping at traffic lights.

I visited this hotel quite often this time i stayed at Junior suite room Anantara Riverside Bangkok is ideal if you want a luxury, relaxing riverside stay with plenty of facilities on site, and you don’t mind being a short shuttle boat ride from central city attractions.

We knew the location was a bit outside the main city center, and this actually ended up being a positive because we felt like we were a little away from it all, but that should be a consideration when selecting this location.

The hotel provides a boat (the boat is quite large and holds about 30 passengers), and transports you up the river and drops you at the train station, (trains are similar to the London underground but goes overhead and not underground).

The breakfast is potentially a bit overpriced if not included which it wasn't for us, over 3000 bhat for 2 adults and 1 child so around 160 NZD, bit hard to justify but there were plenty of options to choose from.

The breakfast buffet was a good as ever in terms of choices but it was very very crowded and the service was not the usual Anantara standard.

It allowed us to experience and enjoy the incredible flavours of Thailand all in one place, without even needing to leave the hotel.

Breakfast used to be better - the selection of fruits is now limited; for mango, for example, you have to pay extra

We were waiting for our coffee ca 15 to 20 min because the waiters had to serve too many people.

Also the breakfast buffet (which has been awesome) has now too many Asian dishes(lots of different type on soups).

However I would suggest if the Indian Cuisine served could have a little bit of more better options.

The breakfast was huge but also messy and lots of people and many families with screaming children.

The breakfast is among the best I've experienced in many hotels across various countries I've visited.

The breakfast spread is extensive, but most dishes fall slightly short in taste and refinement.

Everything was amazing from the buffet breakfast to the pool and the kids club.

The breakfast was out of this world with everything you could possibly want.

Breakfast and room were good, the view of the river was very nice

Artificial-tasting fruit juices at breakfast are incomprehensible for this category of hotel

The breakfast buffet is exceptionally good, there is something for everyone's taste.

We missed breakfast once and unfortunately didn’t get any 'leftovers' afterwards.

The buffet is great, huge selection, everything is very, very delicious!!

Breakfast was a highlight with an amazing array of food.

The breakfast budget, both cold and warm, was simply amazing!

Their breakfast was Very good an amazing array of foods.

The breakfast is the best we have ever experienced.

Great spread of food; the dinner/dancing show is incredible

Probably the best breakfast buffet we have tried.

Breakfast was free for us, and buffet styled.

We just love it and highly recommend it.

The riverside terrace is where breakfast was served, overlooking the Chao Phraya river, the setting is stunning, scoring full marks in my favorite subject , the breakfast buffet - the ingredients and the line up of the spread are a class apart.

The peaceful Friday monks alm giving ceremony has moved to just outside the main breakfast restaurant now and that seems ridiculous - giving Alms to the monks before you are just about to feast in one of the biggest buffets in town.

The overall impression of the breakfast is: Selection 10+ (1- spartan - 10 overwhelming selection). Quality 10+ (1- terrible - 10 highest possible quality). Value for money 10+ (1- not worth - 10 absolutely worth the money).

Although the hotel offer breakfast on the go, for those who started early for daily trips, given the price paid, I would like to have access to the breakfast that was included in the price paid.

Make sure to constantly replenish your buffets. Starting from 9 AM, you have to make three trips back and forth to get everything you want to eat, even if there is a selection.

The pool area is a delightful green sanctuary in the heart of busy Bangkok, ringed by tropical trees and lotus ponds where tropical birds sing their beautiful songs, occasionally interrupted by the sound of working tugs pulling barges up the magnificent Chao Praya River.

The pool was an attraction but nearly everyone was there every afternoon (not surprising as it was so hot and they had a happy hour) but there were often guests fighting for loungers and staff struggling to keep everyone happy.

When the guest arrived comfortably, she slapped down the towel... let's say that in a hotel like this certain things shouldn't happen and the management should address this by banning the reservation of sunbeds and creating another area anyway.

No reservation for sun loungers possible; after some time, unused loungers will be cleared of towels etc. and the space released; books, etc. must then be collected from the staff.

We did manage to fit in a couple of swims in the pool and it was great that there were attentive lifeguards on duty.

I realize the space around the pool is limited (it looks bigger in the photos), but they still need to find a solution.

The Pad Thai at the pool bar is delicious. We tried so many pool bar dishes that we exceeded our deposit.

There are three categories of users trying to coexist in this pool: 1 - children, 2 - leisure lovers.

Very beautiful pool with towel service, sunbeds, and the possibility to order snacks and drinks by the pool.

They had to bring out the foam mattresses and place them on the floor around the pool.

At the pool, you have to be very quick at certain times to get a spot

The pool area is not big enough for the number of people this hotel accommodates.

The pool was lovely eith staff to find sun loungers and towels for us.

The pool was overcrowded because another 100 people from the AVANI came every day.

The pool was busy so it was sometimes difficult to find a sunbed.

Delightful swimming pool with a call button at each sunbed for service.

Large pool surrounded with trees, pounds with water lily and fishes.

The pool area is gorgeous, large, and feels very upscale.

The pool was too cold. Unfortunately, I couldn't get in

The pool had some black grout, which looked unpleasant.

The swimming pool and the service at the pool.

The pool and pool area felt very dirty

Only about 30 cm distance between the loungers.

The pool area is much too small.

Poolside service catered to our every need.

The swimming pool pool at is awesome

Swimming pool is great with the bar!

Far too many loungers by the pool.

The pool was beautiful and calm

The pool closes at 8:00 PM.

If Avani guests can use the Anantara pool then I would have liked to be advised the other way around was an option too as the pool there is a rooftop pool even though it’s small - it might have provided a different experience.

It is very encouraging to see the company investing further in the hotel by renovating recently The Market and the Fitness Centre, and hopefully an ongoing programme will continue in the near future to include other areas of the hotel.

The fact that renovation works - that even continued on Sunday - where not announced in any way at reservation or afterwards, so we would have had a choice to cancel whenever you don’t want this during your holiday.

The kids' club looked newer and more modern than some other parts of the property, though we did not have the chance to try it this time.

The decoration and the art in the Hotel is upper 5 star level - with a lot of Thai and Asian cultural artifacts!

The shuttle service from both Icon Siam and the central pier is a fantastic facility which we made use of.

The area itself is beautiful, with a canal and a pool. You can take a couple of nice shots.

The establishment has recently undergone renovations, resulting in a clean, modern, and comfortable environment for guests.

The turn downs in the evening were wonderful, special thank you to the gentleman for that!

The pool area was undergoing renovation. The whole pool area needs to be updated.

Because there are two buildings for the rooms and the lobby has two levels.

Ac was hot (complained and they said they fixed it but nothing )

There is a Jim Thompson Silk Store across from the reception area.

Very convenient shuttle boat service to the BTS station and ICONSIAM.

I really liked the instrumentalist in the lobby of the hotel.

Beautiful grounds with a nice gym, great spa, and friendly staff.

It's also great for the kids, nicely designed kids' club.

A schematic plan to help with orientation might be helpful.

I received all benefits of GHA Discovery Titanium member.

The bathroom doors were a bit confusing to me.

The hotel is very well maintained and very clean.

The plants and flowers took our breath away.

The entire facility makes a great impression

Artificial turf is frayed, dirty, and ignored.

Nice resort with a lot of facilities!

Decorative trims are flaking and stained.

I had the EXECUTIVE LOUNGE facilities.

The staff and facilities are faultless.

The hotel facilities were fabulous.

Air conditioning filtration without maintenance.

The only other downside was that my husband and I wanted to try the buffet whilst staying there and wanted to pay for us to do so, but our daughter ( a fussy eater) wanted to eat from the A La Carte menu instead.

Our experience of the dinner cruise had a lot to be desired, that could be a lot better, it felt rushed, the food order was incorrect, served beef even though we had been told twice it would be changed and wasnt a problem.

The dinner cruise with Anantara/Manora was lovely; we have been to Bangkok many times and even lived there, the cruise gave us a new opportunity to enjoy the uniqueness of the city. Service a table with yummy dishes !!

Eat at the waterfront, the food is delicious, the atmosphere is 100 unbroken, the food is a splash, the staff is very good, you, you, you, the diamonds, the service is very good, the show is beautiful.

We enjoyed Christmas dinner on one of the hotel’s dinner cruise ships and the food was outstanding and it was a lovely intimate atmosphere quite unlike the passing massive party boats on the same river.

I wish that the reception had explained the proximity of the adjacent mall, as we ate in the hotel the first night and the food was not quite the quality I would have expected.

It isn't cheap to eat in (compared to what you can have when you venture out), we found pricing similar to home in the UK, but we enjoyed everything we had.

We had a Half Board package but actually the evening buffet isn’t expensive (2,000bht) and the other restaurants have a limited set menu for half board guests

Other than the good varied breakfast and the nice Maa Laa cafe, I was underwhelmed by the restaurant food which at times I found somewhat bland.

I wish the Trader Vic’s offered more non-seafood options but if seafood is your thing then you will be spoilt for choice.

We all expect to be ripped off in 5 star hotels but they shouldn't kick you to death in the process.

We loved the food, breakfast, spa, river cruise, the quality of the rooms, and the lovely grounds and building.

No wonder the bar was empty more often than not except for business travellers on bottomless expense accounts.

We splurged on Christmas Eve with the ABSOLUTELY BEST BUFFET I have ever been blessed to enjoy.

The show in the other restaurant was noisy, but it did finish 8 pm ... ish

On a side note - dinner at Trader Vic’s was VERY expensive for what it was.

I think for a longer stay i would be concerned about the restaurant choices available.

The Manhora Dinner Cruise is NOT worth it if you care about food quality.

Restaurants and bars and coffee shop (Mocha & Muffins) were all first class.

The most frustrating thing I encountered during my stay happened on November 5th.

The service, the atmosphere, the hospitality, and the dining are absolutely outstanding.

Restaurants, boat shuttle, spacious rooms, and on-river restaurants are its strong points.

The cafe located in the main building underneath the lobby area.

How is this possible, Anantara, what kind of resort is this?

The Buche de Noel French pastry for desert was sublime.

The food in the restaurants was also not that exciting.

The bar at the affiliated Annai+ property had amazing views.

The evening dining cruise was a fantastic experience too.

For meal, we choose buffet dinner at the hotel.

The prices in the hotel were far too high.

Taxis can be hard to get depending on the weather and time of day, and since it's not walkable to the nearest station, I felt anxious and inconvenienced when I wanted to go to the city center or when I was out late.

The only frustrating part which didn't work was that we ordered a taxi from Concierge - the gentleman was insistent that we should leave the hotel at 0830 but I insisted that our flight was at 0930!

Second day he arranged an excellent local driver (who looked after us safely in a great SUV the whole trip and was lovely) to take us to the train market and floating market which were superb.

I ordered it 3 days before - upon checking the day before it seemed that the taxi had not been ordered which would have been a real challenge had we found out on the day.

To explore Bangkok we took the complementary Anantara boat up river and could then spend time in Iconsiam or go further to get an express boat to visit one of the temples.

The hotel boat shuttles are so nice (and included) and are a great way to experience life on the river and they provide transportation to ICONSIAM and the boat ferry station.

We always get a Rabbit Card for the BTS when we arrive and makes the train travel easy (you need your passport at the station when you buy the Rabbit Card).

I researched that it takes about 30 minutes by taxi to get to shopping areas like Siam Paragon, but in reality, it takes about an hour due to heavy traffic.

They have a river taxi service, but the posted schedule wasn't accurate so you basically just had to show up at the drop off spot and wait until one arrived.

The property is located by the river, so there is a free hotel boat service to the other side of the river and to the shopping mall, operating every hour.

The boat - I was told I had to get off and then I had to wait 30 mins for the next boat - why can’t we just stay on?

The transfer by ferry (from the hotel to the BTS station and back) only runs every hour - especially in the early evening - this is far too infrequent.

Don’t order a tour from the hotel - we had a terrible guide for a day tour of the temples/ royal palace and canal trip.

Getting the shuttle to BTK is a 15minute ride up the famous Chao Phraya River which is spectacular night or day.

They have their own dock where you can catch a WaterTaxi to take you to many other hotels or venues.

There was no one around at the car dropoff point to greet guests nor to assist with luggage.

The ferry service to the train station and shopping centre was extremely convenient and something we appreciated daily.

The complementary boat to the other side of the river near the centre is a great touch.

We appreciated the complimentary boat ride schedule that could transport us to the other side of town.

While we loved getting the boat into town it did add time to your sightseeing day.

Easy river shuttle service to connwctions to get around and see the sights, if you're inclined.

River boat to station or ICONSIAM a great way to travel on the river.

The hotel's own shuttle boat took us to the subway/boat station in 10 minutes.

Shuttle boat landing right by the hotel, so street traffic could be avoided!

And boat ride is wonderful even though we took the wrong boat!

The free shuttle to the city center is a huge bonus!

The hotel boat shuttle is very convenient and very pleasant.

House-owned boat (Jonk) for trips to Bangkok (Chinatown and back).

The boar service to Saphan Taksin is really useful.

Boat service across the river very efficient and fun.

Several hours of waiting to get one of our rooms on arrival (we arrived around 11 am, were promised a room by 2 pm, then 'it won't be long, we'll come get you' (twice), we got it after 4 pm - after three trips to the reception - because they granted a 'late check-out' to the previous occupants...

The welcome needs to be improved at the entrance hall; it is too rushed. You should have your customers sit down by offering them a warm towel instead of a cold one, and tea or water or a fruit juice, rather than leaving them standing upon arrival.

After booking, when I had already stated on booking.com that there would be a child and two adults in the room and a price had been fixed, I was informed by hotel that there would be additional charges to place a child's bed in the room.

For example: they did not give us twin rooms even though we booked 3 twin rooms by the river, one double, and when we arrived, they gave us the opposite, 3 double and one twin, and they said the hotel was full.

We had an issue on checkin where the room I booked for a family of 4 did not have enough beds, the hotel were able to accommodate us in a larger room that could fit the extra bed at no additional cost.

Check-in was seamless, and I was even kindly granted early access to my room, which I greatly appreciated – it really shows how the team goes above and beyond to make you feel comfortable right from the beginning.

Nothing works, the lady at the reception doesn’t even give us our future room number and indicates that we will have to directly settle any potential expenses even though 4000 baht has been taken as a guarantee.

It would be useful for these extra costs to be included in the final booking.com price on the online system, rather than to find this out from the hotel after the booking has been made.

We point out that we will not be staying until the noon limit and that since the hotel is not full, there are certainly rooms already available upon our arrival.

This was after they earlier sent us a message (when we'd already paid) to say the room type we'd chosen would be subject to availability, to which I immediately protested.

Check-in was handled efficiently at the main front desk before we were invited to continue the process at the Kasara Lounge due to our upgrade to a Riverfront Suite.

When I brought up the problems during my stay, I received a sincere apology, but nothing was done to correct the issues until the day of my departure.

We had stayed at the resort on the first two days of our trip, checked out, and then returned for one night after a stay in Chiang Mai.

Following my refusal of a paid upgrade, the smile disappears and I am told that we will only be able to check into our room at 3 PM.

Everything was actually fine except for the withholding of a deposit of 8000 Baht, in case it later turns out that the room was left in poor condition.

After we left two days after started charging us additional fees for extra night rooms and TV damages even though we had already left 3 days ago!!

I was told that we couldn't get the room with twin beds until the following day bcuz the previous guest had not checked out yet

Room service took a long time to come (we ordered ice for his knee) on several occasions and once didn’t arrive at all.

After checking in, I became aware of these issues, and the response was dismissive, as if there was nothing that could be done.

Whilst we were checking out, I brought it to the reception's attention so they could fix it for the next guest.

Check-in procedure was way too long (why not give the keys directly instead of making us wait while checking passports?)

We arrived at 02:30 without a reservation and were received with a kind, thoughtful and efficient check in.

I would like to extend my gratitude to Methew, who assisted me with great kindness during checkout.

We were disturbed by our immediate neighbors who checked out very early with young screaming children.

We had to check out early as not the oasis of calm we were expecting.

- Upon arrival at 12:30, we are offered a ready room for an extra charge.

The first impression was very warm welcome and very effective check-in at Kasara Lounge.

In general, I think the booking.com website could handle 3+ room occupancy bookings better.

From the quick check-in to the incredibly friendly breakfast staff, everything was top-notch.

I went down to the front desk to inquire about the situation

I even got to try the signature Thai massage treatment at the SPA and it was second level bliss - definitely worth the price.

There was a power cut so my spa day got cancelled, they couldn't book me in or even offer a discount on a rebook.

The massage itself was pretty average but cost 10 times more than the Businesses down the road who frankly did a better job.

The massage was wonderful last time, but this time I was disappointed. It wasn't worth the nearly 15,000 yen for an hour.

A huge highlight this year was seeing the upgraded gym—the new Technogym equipment is a fantastic improvement and much appreciated!

The spa massage was awesome - absolutely wonderful and my daughter and husband said the same about their treatments too.

The hotel also features a spa—we enjoyed two traditional massages, which were a great addition to our stay.

The spa is truly exceptional—my wife had one of the best facial treatments of her life there.

The expertise of the Spa staff provided us with a fantastic experience in a most relaxing environment.

We also had a spa experience in form of a nice massage, which I'd like to recommend!

Must mention: 1 Spa: we are always happy with Anatara spa, the massage therapy is the best.

My mother visited Anantara Spa and had 90 minutes Aromatherapy massage with excellent Spa Therapist, K.Laylai.

The spa is overpriced and definitely not comparable to other hotels. It also desperately needs renovation.

Spa was closed so we ordered a third party massage for my wife for Mothers Day.

We had a spa package and had full body massages which were so relaxing.

On the negative side the prices for the Thai massage were not explained properly.

The spa and wellness centre offer many similar services which didn’t make much sense.

We went back for another session after moving the accommodations to the city center.

We had 2 wonderful appointments at the day spa and it was 10/10.

My 11 year old and I enjoyed massages at the day spa.

You must pay the price of 5 * service like Spa, massage.

We had a traditional Thai massage and aromatherapy massage which was lovely.

We loved the dry and wet saunas after going to the gym.

My mother had a massage which she loved at the spa.

The spa was amazing- an excellent massage and lovely room etc.

The spa and breakfast were also really good, but expensive.

The spa, wellness, dining, and service were all outstanding.

Wellness centre is superb if you need a reboot.

The spa was beautiful but expensive.

Very good pedicure and manicure.

Gym was awesome if you’re looking for a good workout plus cold plunges in the morning if that’s your thing!

If you are into the gym this is one of the best I have seen at any hotel.

Regular evening visits to the Fitness Centre which is superbly looked after Khun Daar are another highlight.

I'm a keen runner and used the gym- running machines, free weights, weight machines, everything you need.

It made my trip healthy and the best because of the team and the fitness club

I honestly loved pretty much everything about this place including breakfast, gym, pool and the room.

Amenities were all superb, down to the sauna/steam room in the gym locker rooms.

Fitness center is good, Khun Took is a good trainer and good adviser.

Klang, Tuk, Peter, Va, Tarit really did a brilliant job for me

The gym has well maintained equipment and a lot of space.

Awesome fitness centre and team members too good and spa

Positive things were new gym and some new sunbeds.

The gym is well laid out with great equipment.

Yoga exercise zumba weights core all were good

The Fitness club is very good

Good care, good workouts, excellent help

Fully equipped gym with latest technology.

The fitness center was well equiped.

The team is the best

The gym is perfectly equipped.

Amazing gym and swimming pool

The gym was great

Will come again

Very good gym

Great fitness center.

Well equipped gym

Thank you

Excellent gym

Amazing gym.

Gym