Amari Bangkok Reviews: Everything Guests Say

I had an appalling and deeply disturbing experience at Amari Hotel, and I am writing this review because I believe it raises serious concerns about guest safety, hotel security, and management accountability.

We stayed twice during our trip – one night at the beginning of our vacation and two nights at the end – and both times were absolutely perfect.

Amazing hotel with excellent service assisting with taxis which are an issue in Bangkok, a range of restaurants and very helpful staff with wellspoken English.

The hotel is beautiful in every way. Just so you know, every time I come to Bangkok, I stay at the same hotel

The quality of the services, the cleanliness of the place, and the attention to detail reflect a genuine concern for excellence.

Overall, it was a very pleasant and memorable stay for our family. Highly recommended for anyone traveling with loved ones!

تجربة جميلة جدًا، وأنصح بالفندق للعائلات ولمن يبحث عن موقع ممتاز، خدمة راقية، وفطور متنوع بخيارات حلال في بانكوك.

The hotel is neglected and old, it's definitely not a five-star hotel, there's a sewage smell in the lobby

I have stayed at may Amari hotels throughout they are all great this one stands out as exceptional

I always choose Amari when I’m in Bangkok because it’s a fantastic place to stay—clean and well-maintained.

No doubt, The Amari Water Gate Bangkok is the best hotel in Bangkok with no negative issues.

The food delicious, the location ideal, but most importantly – the staff’s hospitality was beyond extraordinary.

I’m not too fussy generally but most other hotels in bangkok I s renovated, pretty nice.

Was here for the second time, it is definitely a very nice and good hotel.

Therefor I was so overwhelmed: this is one of the best 5stars hotel in Bangkok.

A hotel’s most basic responsibility is to keep its guests and their belongings safe.

Cleanliness, the people of the hotel are very friendly, the room are big enough.

The hotel is in bad condition and is not maintained except for the lobby.

An efficient hotel for a few days of shopping in Bangkok, not luxurious.

Beautiful hotel, spacious rooms, everything is new as the hotel was renovated completely.

Breakfast was awesome and the attention to detail and recognition of guest outstanding.

We stay there every time we are in Bangkok and are never disappointed.

We have stayed here several times, and we always enjoy coming back.

A stay I won't repeat; there are much better hotels in Bangkok.

Room cards didn't initially work, luggage left unattended in the hotel corridor.

Wow, a perfect hotel in a perfect location, an amazing staff, and a diverse breakfast (with a section for every type of cuisine - Asian, Arabic, Indian, etc...) The staff is always kind, waiting at the entrance to open the door for you and help you with your luggage. One of the best hotels I have stayed in! I will definitely return! ❤️❤️

The Amari hotel in Bangkok was simply great, although it is a massive hotel, the service is meticulous and personal, the rooms are large, beautiful, and clean, comfortable beds, a lovely pool on the 8th floor, and a nice spa.

The hotel is clean, the staff is very nice and helps with everything needed, we received cakes and other really nice things for my birthday, the beds are comfortable, we got a high floor with a stunning view

The hotel is really amazing and its location is excellent. I am at Platinum Fashion Mall, and from there you can go to Central World and Siam Paragon via a bridge that connects these markets together.

The hotel generally appears luxurious, but after my stay, I discovered that the sheets were torn, the bathroom was unclean, the shower had black mold, and the staff only changed the towels and added tissues.

The location is amazing, right in the middle across from Platinum, just a street away. Central World, MBK, Siam Paragon, and the nearby malls are close and you can walk to them in about fifteen to thirty minutes. There are several 7-Eleven branches around, restaurants, and a night market; all of these are right next to you 😍👍🏻

The location is a bit problematic, you need a taxi for everything except for the shopping mall that is adjacent to the hotel, there isn't too much to do in the area.

1- The sounds of cars on the street are annoying, as if they are walking in the hallways of the hotel, noting that I live on the 33rd floor

First of all, the ideal location for a stay in Bangkok is right in the center, just 10 minutes from everything you need to do in Bangkok.

Even though there are other things nearby (shopping centers especially as well as a stop on the line connecting the airport to the city centre)

Also, there is noise from construction work on the eastern side; if your room is near that, it will disturb you a little.

I wish we got the street view like all the other time we stay at amer every time we go to thailand

BTS is a 10-minute walk for the airport line or the same distance to the Sukhumvit line / Mo Chit (Chatuchak).

The price is a bit on the expensive side but the location is what makes it a preferred choice for me.

The hotel is ideally located right across from the Platinum Mall, making it incredibly convenient for shopping and exploring Bangkok.

Wonderful hotel (I stayed there before the renovation in the late '90s), magnificent location... only 30-45 minutes from the airport.

You will be able to find local produce clothing at the nearby shopping malls or at the street stalls.

The nearest metro station is a bit of a walk, which can be inconvenient, especially in the heat.

The hotel is very well located in Bangkok, in a lively area with several shopping centers and restaurants.

For example, from Central World until you reach Siam, and all the services are in front of you.

Amari Hotel is a great location & convenient to Central World, Platinum Shopping Mall, markets & restaurants.

Long walk to BTS station... as wife was pregnant, too much walking was not fun for her.

However there are road constructions in surrounding area that create traffic very bad and walking inconvenient.

Bangkok is very busy, so this hotel was walkable to Siam paragon/siam square and central world.

Very old hotel, we used to go there every year until 2014, it has significantly worsened

Nice area with no red-light activity around, which was exactly what we were looking for.

The location was excellent—only about a 10-minute walk to Central World, which was really convenient.

The location is good, everywhere in Bangkok lots of traffic, this is not an exception.

The hotel is well located, very close to the skywalk to access the different malls

It was near Platinum mall and Pratunam market, which are our favourite shopping spots.

Very close to the most important shopping malls and next to several fast food restaurants, cafes, and supermarkets. I will repeat my stay at the same hotel because of its location and the friendliness of its staff. I recommend it for families as they do not need taxis to reach important malls; just wear good athletic shoes and enjoy strolling in the beautiful streets of Bangkok.

Wow, a perfect hotel in a perfect location, an amazing staff, and a diverse breakfast (with a section for every type of cuisine - Asian, Arabic, Indian, etc...) The staff is always kind, waiting at the entrance to open the door for you and help you with your luggage. One of the best hotels I have stayed in! I will definitely return! ❤️❤️

The location, the cleanliness and luxury of the hotel, the distinctive service and welcome, the fast services, the availability of several restaurants in the hotel, the closeness of the hotel to shopping malls, the services and restaurants, opposite the famous Platinum Market, and the kiosk complex opposite the hotel near the night market, as well as the wonderful view.

Currently, the street in front of the hotel is a huge construction site, which you don't notice at all inside the hotel, but every taxi ride takes forever longer due to a massive traffic jam day and night. This affects not only this hotel but everything in this neighborhood.

The location is great, and I have stayed at this hotel more than once and recommend it. It is close to all the shopping centers, and there is no traffic congestion near the hotel. Fast food restaurants are only a few minutes away from the hotel.

The reception staff have conflicting information and do not agree on the same procedure. For example: I called to ask about the latest time to check out and requested an extension, and they informed me that I could extend until 2 PM for free. However, when I returned to the reception, the staff told me the extension would cost 200 for half an hour, and when I asked to speak to a manager or supervisor, they said they would give me a free extension for an hour until 1 PM.

I sent them an email before I arrived to inform them about the package that was supposed to arrive and if it arrives before me to receive it, I sent them several emails and they didn't respond at all

We would like to thanks all the Amari Team for making stay of my family beautiful and most memorable 🙏 Our 8 days were comfortable and the warmness of all the staff.

I also have to thank (I hope I have her name correct) Noona and her cleaning team, my room was always spotless and my pjs and cuddly placed carefully!

If you have any issue during your stay, NOY the director is the person you should contact, she is one of the most professional people i met.

Top notch staff service across the board. From the lobby personnel, wait staff at club siraa and amaya food gallery up to cleaning and maintenance people.

We approached the hotel reception to request a late check-out due to the sleepless night, and the staff promptly assisted us by extending our stay.

The staff were amazing especially Ms MPA she was amazing at the lobby always had a big smile when she sees you and very

They care about our opinion of the place and whether we were comfortable or not, as well as our experience at the hotel.

Room service was not up to the mark. Day 2, face towels were not provided. Day 3, hand towels went missing.

He responded 'It’s ok i can do it, but you should’ve passed to check-in counter, I have told you isnt it?'.

In a hotel like this, one can expect a welcome greeting in the form of a drink and cool towels.

Mr Mark, the Asst Manager is diligent and efficient on my personal approach to a feedback on Amari's general maintenance.

The housekeeper who cleaned our room in particular who left a nice handwritten note after she cleaned our room.

I’m quite upset when I first requested for a room change and they wanted to charge me for it.

A special mention goes to Golf, whose extraordinary dedication and warmth made us feel cared for like family.

Received a warm welcome, a delicious heart-shaped cake, and also Anniversary greetings on the mirror of the wall.

HORRIBLE CONCIERGE STAFF THEY LOST MY DELIVERY FROM A TAILOR SHOP! AND PRETENDED THEY NEVER RECEIVED IT.

In general, a nice, large, well-kept hotel, but the service and staff are not accessible and pleasant.

Service staff were all amazing, special shout out to Som and Tong in housekeeping - Thanks.

After reaching out to the hotel, they treated the issue as a personal mission to resolve.

She was totally rude and impatient to even hear me out on my side of explaining.

Mr Daniel. The Assistant guest big thank you to him for helping with everything .

And the hotel wanted an additional 3500 THB for this matter, everything else was excellent

Thankfully staff are able to arrange the rooms to be closer despite no connecting room.

Wow, a perfect hotel in a perfect location, an amazing staff, and a diverse breakfast (with a section for every type of cuisine - Asian, Arabic, Indian, etc...) The staff is always kind, waiting at the entrance to open the door for you and help you with your luggage. One of the best hotels I have stayed in! I will definitely return! ❤️❤️

Wow, a perfect hotel in a perfect location, an amazing staff, and a diverse breakfast (with a section for every type of cuisine - Asian, Arabic, Indian, etc...) The staff is always kind, waiting at the entrance to open the door for you and help you with your luggage. One of the best hotels I have stayed in! I will definitely return! ❤️❤️

First of all, they were amazing because I arrived sick with a fever from Bangkok and I called from the airport to let them know I wasn't feeling well, and even though we arrived at the hotel at 10 in the morning, they arranged everything so I could check into the room and sleep (without any extra charge).

The staff's behavior is inappropriate and the cleaning service is not good due to a slight stain on the towel. I was fined 1100 Thai Baht and I tried to ask them to give me the towel so I could wash it myself at my own expense, which wouldn't cost that amount, but they refused.

They didn’t let my driver get to the front door after check out , my family was waiting for more than 15 min with kids and infant outdoor , after going down and being aggressive with them they apologise , their staff looks like they don’t have any experience in hotel field .

I booked a deluxe room and upgraded to a premier room. I do not recommend the deluxe, but the premier was excellent. It was clean, the furniture was beautiful with attractive colors, the room was spacious, the furniture was comfortable, and the bathroom had a good size.

The only thing I would criticize, but it's not really a big deal, is that the TV should have at least one German channel or the ability to watch YouTube if the programming is not to your liking.

But I think that a five-star hotel that allows itself to charge 2500 baht for 7 laundered items is also a hotel that should not let people sleep in old and dilapidated rooms!

The towels are old, and there is no coffee maker in the room, just a kettle without tea or instant coffee or any types of food or hospitality in the room.

However, there is a small note: there are no soundproofing measures between the rooms, so you can hear people in the next room while you are in yours.

We were three people in 1 room, but every day, they set up the room for 2 people and had to call them to bring a towel.

After returning from Hua Hin and rebooking for the second time, the rooms on the 30th floor were small, old, and the towels were worn out..

We can see the very nice view of the Bangkok city through the glass window from the hotel room, that is so refreshing and relaxing.

Bed was comfy but pillows are too soft and almost no head support at all and could be improved for an excellent stay overall.

We stayed in a 2 bedroom suite with our 3 grade school aged children, one slept on the sofa and everyone was comfortable.

I didn't like that we requested to be all on the same floor & were scattered from the 11th to 34th floor.

We booked 2 adjacent standard rooms, but they didn't have any available, so they upgraded us to 2 luxurious suites instead.

The rooms are old and worn out, the bathroom is uncomfortable, and the closet door is broken on the 30th floor.

Stayed in a non-refurbished room, but thought it was very maintained and didn't show much signs of wear and tear.

AC control buttons are on the wall, have gone deep inside, not easy to operate, do not function properly.

It had all the amenities, with sleek, contemporary decor and a cozy atmosphere that made it feel like home.

I was put in an adjoining room so we could hear all of the noise from the next room.

Moreover they consider a normal couch to be a sofa bed and assume it will sleep one person.

We complained about the dirty towel that was covering the shower head when we first entered our room.

The view from my room was the outstanding, could see the whole city and the street life below.

We were moved to the family suite after our request to be moved from rooms with single beds.

The furniture is a bit worn, but this does not detract from the beauty of the hotel.

However, it was already strange in 2024 that a deluxe room still smelled extremely of nicotine smoke.

The rooms do not meet the standard of 5 star hotel and require renovation especially bathroom.

There are rooms facing the main road, and on the upper floors, you can hear noise.

The room was on the 21st floor with a view of the streets: beautiful in the evening, the bed and the ears were comfortable I slept very well, water was provided every day even if the previous bottles had not been used, the room was cleaned every day even if we didn't request it with the make-up room button, but it wasn't cleaned when the do not disturb button was activated. There was a shower and a bathtub.

I suffered for 1st 3 days as I was on old part of the hotel and the access card not working several times day and we have to contact the reception almost 6 times a day to assist us and change the access cards, at the end action taken by hotel administration as they change and upgrade our reservation to 2 bed rooms suite.

The only thing was the iron and ironing board was not good the iron plate was pealing away and the board needs a cover on it but normally the room is full of things to help on the stay if we was staying longer would of asked staff to swap them but was no need only tried using once.

We booked a family room for 2 adults and 2 children, we msgd the property before hand to double check that it would sleep all of us which they confirmed but when checking in they said we would have to pay more to upgrade to a room that would sleep us all.

The air conditioners are old and the air is very weak at night, the room is hot and they provided us with a fan, we were sleeping every day with a small fan during our stay due to the air conditioning and the heat 😩

We booked rooms without breakfast because our flight leaves so early in the morning that we won't have time to eat breakfast (at 4:30 AM) and we don't want any doggy bags to take with us.

And we have been coming to Thailand for 25 years, all of Thailand from north to south, and we discovered the Amari Watergate 10 years ago.

Breakfasts, there are no cups for coffee, milk runs out and no one refills it, tea is not replenished at all, everyone doesn't care

The breakfast each morning was a highlight—delicious and offering a great variety of options, from fresh fruit to hot dishes and pastries.

The tables should be cleared promptly during peak hours so that the popular tables near the windows is available quickly.

They also made sure to add a few new items to the menu so it's not all the same everyday.

I thought it was bad that the "dumplings" were not always correctly labeled, making them dangerous for allergy sufferers.

There is a lot of attention paid to Asian tourists and too little attention paid to local traditions.

The crowd at breakfast and the terribly rude behavior of the numerous tourists from India, truly disgusting!

The fresh seasonal fruits, the selection, the welcome, the service, and the speed of the staff.

That day, there were quite a few guests eating all their food with their fingers.

It can also reduce food wastage to group all food stall to one breakfast hall.

The service in the hotel in general and at breakfast in particular is excellent.

Also the staff doing service during breakfast was grumpy on both days, not friendly.

The location, cleanliness, kindness of the staff, the breakfast was more than plentiful

The breakfast is amazing - the choice is incredible with various culinary styles.

The buffet for breakfast, lunch, and dinner is varied and offers halal food

I do love lobby’s smelling and buffet breakfast with diversity of choises.

A completely incomprehensible place of savings on the part of the management.

The breakfast staff are very helpful and eager to assist you.

For us French people, it's really the best of the best.

The breakfast offering is of excellent quality and very extensive.

Just first day having the breakfast is terrible for it!

Love the fruits in season and the choices of cuisine.

No explanation of when or where the breakfast would be

Wow, a perfect hotel in a perfect location, an amazing staff, and a diverse breakfast (with a section for every type of cuisine - Asian, Arabic, Indian, etc...) The staff is always kind, waiting at the entrance to open the door for you and help you with your luggage. One of the best hotels I have stayed in! I will definitely return! ❤️❤️

The Breakfast was poor quality although there was a wide variety.. food was mostly Indian I could not find any good Thai dishes, not even Thai Fried Rice or Pad Thai ( although we were in Bangkok Thailand.. very disappointing.. not any nice Thai Food.. The Thai Fried noodles was just horrible.. I suspect they did not have a Thai cook..

Having paid the booking in advance and notified that we can get 20% off from the meals in any of the hotel's restaurant, was greatly disappointed that this does not include the breakfast buffet which we initially planned to try on our last day with the hotel.

There is no Eastern breakfast, and the breakfast does not suit Arab and Gulf communities. It was bad, and I did not enjoy the breakfast, and the treatment from the breakfast staff was very bad with discrimination between Arab and foreign guests.

There was one and only problem in the hotel - in the dining room there were small cockroaches that were actually walking on the floor during the breakfast on the two occasions we ate there in the morning.

The quality of the key cards is very unstable. My friends and I booked a total of 5 rooms and stayed for 4 nights. One friend went to the front desk to reissue the card 13 times, and the hotel did not provide a clear explanation for the deactivation of the cards.

The number of guests is large compared to the size of the hotel; I hope to reduce the number of guests, renovate the place from the inside, and add larger rooms, especially for big families by providing suites consisting of two rooms and two bathrooms.

If you forgot the excess key & wrongly get down wrong floor after that you can’t come out because of this I stuck more then 30 minutes there & there is no help phone on each floor

The step at the entrance have to be different color or to put any clear sign so anyone can see it before inter the main entrance of the hotel that’s why I fall down 🥹

The air conditioning was not cold; maybe this suite has an issue with its AC. I contacted them, and they quickly responded and fixed it, but it was still not effective.

The lobby is being renovated, and all the guests are funneled into the tiny subterranean lower lobby (you can still hang out in the deserted lobby though).

They did not mention that during our stay they make an electric maintenance and therefore all the morning no electricity (no ac/elevators and more...)

The lift system was a bit annoying because you couldn’t go to other floors with your key card, probably for security reasons.

No way it was so luxurious the staff was so well trained just that little extra got you amazing experience

There is renovation going on in the main lobby, which makes the entrance to the hotel a bit inconvenient.

The staff had also arranged the children's stuffed animals very cutely when we returned after cleaning :)

Including a Pilates studio where you can train with or without an instructor as you wish

One of the standout features of our stay was the abundance of bottled water provided.

Only 5 elevator are there and the waiting time is long during morning time

The entire feel of the place is still good as it is well maintained.

The furniture is old and the air conditioning is not cold and is noisy

The elevator system where you had to tap to go to your floor.

The water in the pool was ice cold and not accessible for children.

Should have coffee machine and the hot chocolate could have been better

Had to keep going up or down to get to the driver.

No facilities for elderly or injured guests who have trouble walking.

The Rooms also need an upgrade to be called Five Star.

More tuk tuk shuttle to the BTS will be great.

Whole hotel had a modern and well-kept feel to it.

For the amount paid, facilities and service were lacking.

There are only 10 seating spots at the pool.

I like everything about this hotel - its facilities.

Hotel lobby's welcome area is cool and spacious.

The location, the rooms, the facilities, the spa

Towels are changed daily, even if not requested.

The pool was cold, there were very few sun loungers, and overall very little sun (the sun only arrived around 2 PM in a small part of the pool area).

For pool facilities, will be good to not allow guests to bring their own portable mini speaker and blast music (in their native language) at the pool.

The hotel pool was excellent and the staff serving in the pool area were attentive and friendly, great service standard which really made my stay.

We were told that outside food is not allowed in the hotel. We ordered food to the pool and were forbidden to eat there.

The pool is decent, although not large, but there have never been more than 5-7 people there, so there were always lounge chairs available.

We really like the pool with the bar, the only point of criticism is that there are a bit too few lounge chairs.

Swimming pool area is pleasant, shade if you want to escape from the sun, and loungers where you can soak up rays.

- We chose this hotel specifically for the larger pool so we could relax a bit after a long day in Bangkok.

The pool area on the 8th floor is luxurious, a spacious pool, there is a hot jacuzzi inside the changing rooms area.

The pool does not have enough sunbeds and umbrellas, 30 floors of the hotel and only 16 sun loungers, a bit few...

It was a little hassle to go down towards level 8 for my hubby's smoke break as the pool closed after 8pm

Also, the pool was very dirty, with insects and dirt; it is clear that there is no regular cleaning of the pool.

If I really had to find a small flaw, the pool area is a bit bare and not very charming.

The bathroom by the pool has remnants of something rotting on the wall of the bathroom floor.

That the pool closes at 10:00 PM!!! Not for swimming, but think of the smokers... oops.

The large swimming pool, surrounded by lush greenery, creates a peaceful and relaxing atmosphere.

The guests are mainly Asian, so the pool is practically empty, which is good.

POOL & GYM AMAZING, THEY HAD THREE CABANA'S BY THE POOL WHICH WERE AWESOME.

Swimming pool is ice cold, no one swims there because it's too cold.

The pool is cool, which is fantastic in Bangkok, as it is 35°C.

Swimming pool and terrace are not really inviting to swim and lay down.

The rooftop pool faces an area with no sunlight at all.

Pool area was lovely lots of beds and good size pool.

Wonderful pool, magnificent sauna, and a pleasant and fun atmosphere.

The pool is relatively small compared to the hotel

A huge hotel with a pool and excellent service.

I think you have modified your pool ???

This impression was confirmed over the days.

Didn’t have time to enjoy the pool.

The hotel has an amazing swimming pool.

The check-in wait time was very long. Even though it was already past 4 PM, I was told the room was not ready. The first time I used the key card, all 10 cards I received were unusable, and I had to queue again at the front desk to resolve this issue. One room had to change keys 4 times due to card issues, either the room could not be accessed or the elevator wouldn't work with the card. The hotel's handling of these issues was very inefficient.

We come art the hotel at 3 pm for check in the rooms were not available and the manager told us we do bot have king rooms “as we booked “ how ever they gave us queen bed room . and also where not available at 3 pm . they gave us all rooms at 5:30 pm

The reception guy who told me when I first got into the hotel at 3am ( which I told the hotel that my flight will arrive at 2am and I need a room !! So the reception guy told me to wait till 10am or maybe more !!!!!!!!!

I received an email confirming that I will be getting the upgrade, but when I checked in, they said they didn't have the upgraded room available for me, but perhaps the next day I could change rooms if there was an upgrade the next day.

And this deposit thing, we don’t use credit card and taking 3000 baht is a lot. After lots of pestering, they returned 2000 baht before we checked out. Imagine being returned the 3000 baht on the last day and you barely can spend the money.

Every stay I request a late check-out from the room because the flight home is usually at night, and there has never been a problem with that, but this time they couldn't accommodate the request because the hotel was fully booked, and that was disappointing...

A room for three was booked and only after we arrived in the evening and checked in did they start arranging and bringing in an additional bed, which could have been organized and set up beforehand. Additionally, the extra bed was not very comfortable.

I asked if they could direct me to somewhere I could change, directions were poor and in fact it was a workman that helped me to find the toilets to change and then said the pool area is nice why not wait there!

To pay in advance our staying and to be oblliged to do check out within 12.00 since we had the flight late evening and we could have enjoyed our staying also in the afternoon to rest a little bit and relax ...

I stayed with my brother's family but it is hard to go to their room when its on another level as your keycard only allows you to go to either your room level or the lobby/breakfast area.

As well as .. they told me that they will close the elevator 4 hours and AC from 9am to 1.30pm !!!! Why they did not tell me when I booked the hotel !!!!??

Very long time to checkin at the desk, the lady was rude and constantly was interrupted by others and left the desk often which meant checking in took a long time.

Regarding access card only accessible to your floor, you can ask receptionist to add other floors in case other members of your group is staying on diff floors.

We approached the hotel reception to request a late check-out due to the sleepless night, and the staff promptly assisted us by extending our stay.

I told him my flight was 7 hours and you asked to wait 6 hours in reception !!!!!! He said yes wait !!!

Also. I had to wait until 15.40 to enter my room as it was not ready during the day if the check-in.

We came early and the room was not ready and they try to sell you a much expensive room instead

I didn't want to change rooms, because that's a hassle to change rooms in the middle of a trip.

But I was overcharged on the amount that was not the same as the amount I booked in booking.com.

OUR SAFETY DEPOSIT BOX WAS NOT REPAIRED, DESPITE NOTIFYING FRONT OFFICE WHEN CHECKING IN AND REMINDING THEM THRICE.

I understand its for safety but wish there was another way to go to another guest's level.

I even e-mail the hotel via booking and they did not care much about the problem

Getting our luggage delivered to the room after check in was a very long wait.

We arrived and the front desk clerk took an hour to find our reservation.

I just asked for one more hour to leave the hotel at 7 PM

This meant that we missed our Club Suite check-in on the ground floor lobby.

My plane was early and it was a long wait to check in.

Check in Staff nearly charge me twice for extra bed + 3rd guest.

Our check-in was a little slow due to the hotel being nearly full.

The option for cancellation is only available for a significant additional cost.

Paying for the upgrade to Club Siraa was not worth it this time! The food was scarce, the staff took a long time to bring the drinks, there was a lot of noise and kids running around and touching the food uncontrollably.

However, the undisputed highlight was the exclusive Club Sirra. This private haven offered a truly luxurious experience with its dedicated breakfast service, evening tea, and a fantastic cocktail selection.

The dining room is packed noisy bad smell 90 percent of the food is Indian or Thai except for some vegetables stale bread awful coffee

The dinner we booked on our first time was totally amazing, the lobster was cooked to perfection while the other normal buffet was also delicious.

One delightful surprise was the quality of the food. The italian and thai food were absolutely delicious, and a testament to the hotel's culinary expertise.

Also it was a pity that Prego restaurant outdoor was not open after 8pm and the life music with deejay only there on friday 9/2/24.

There is strong sewage smell coming out at the entrance of the Italian restaurant each time we walked in and out of the hotel.

Everything was excellent, especially having a restaurant that knows how to prepare gluten-free food, the Fronto restaurant that we also met on Koh Samui

The hotel even gave us THB500 vouchers to use in their restaurants for those days where we were too tired to walk anymore.

I tried to order from their restaurant, turns out they don't have a menu, and they tell you the dishes over the phone.

The dining room is more suited to Eastern and Indian tastes and less to Arab tastes, but it was still tasty and clean.

Location, a huge restaurant on the 8th floor for breakfast, and a wide selection of dishes (there are halal dishes available upon request).

We also enjoyed eating at Prego which is at its door step on the nights that we were too tired to explore.

They even gave us some inhouse credit to use at the restaurants which made it easier for us to experiment!

No spoon, no bowl to rinse fingers, no toasty bread to mop up the sauce, only 2 sticks of grissini.

We made the most of the cocktail hours in Siraa Lounge where the small bites where just delicious

The staff made sure gluten-free options were safe and delicious, which made our stay even more enjoyable.

Hope you can take this suggestion serious as we will be staying at the hotel again soon.

There is a very delicious Italian restaurant in the hotel as well as an Indian one.

The Hotel restaurant at 4th floor Amaya Food Gallery - impressed with the dinner quality.

The Italian restaurant in the hotel is delicious, and the outdoor seating is lovely.

The restaurant (italian) downstairs has tasty pizza, you can take to the room.

They have two new excellent restaurants (Indian and Thai) in the rooms.

Avoid Prego, but definitely visit the Thai restaurant on 4th floor.

It came so spicy that I couldn’t eat my food.

I wish they served more halal option for thailand cuisine.

I like everything about this hotel - its food.

I ordered a mild not spicy papaya salad.

The hotel has restaurants and a large lobby.

Booking also came with a 500THB dining credits.

The gym deserves special mention — it is very large and fully equipped, more like a proper fitness club than a typical hotel gym.

The gym and sports facilities (squash and training area + pilates zone) is the best I have ever seen.

Also the gym attendant wasn't maintaining the place well that there were no more towels at 8am after workout.

A huge gym with a variety of running machines and even a crossfit area.

Although the gym was good , the machinery / equipment need to be modernised.

POOL & GYM AMAZING, THEY HAD THREE CABANA'S BY THE POOL WHICH WERE AWESOME.

4. The gym has many facilities, spacious areas, and also offers a great view.

Best and most comprehensive hotel gym in Bangkok that I've seen.

The gym should also be highlighted as very good and large.

Breakfast and the gym were standout highlights of the hotel.

It has a very nice pool area, gym, and sauna.

The gym and the pool are a real plus.

Nice pool and well-equipped fitness center for a hotel.

Pool and gym areas were very clean and maintained.

Fully equipped gym with air-con and even squash courts.

Gym has 4 running machines and many other equipment.

The gym was well-equipped and a nice bonus.

Had a decent gym with functional area .

The facilities like the gym is great 100/100

Gym hours should be extended beyond ten pm.

Amenities were adequate (especially the fairly large gym.

Very large gym, everything is clean and spacious

Why is the gym closing at 10pm?

The pool and gym are very good.

We loved the pool and gym area.

Spacious with towel and flavour water.

A large and well-equipped fitness center.

Nice gym and pool area

The gym was excellent.

Enjoyed the gym

Please be aware to allow the concierge to book trips or taxis - we were paying a premium asking for a taxi, which are parked nearby the hotel, where as if we walked 1 minute to the taxi rank we paid 1/2 the price - also disappointing.

Getting to the hotel can be a bit of a drain as Bangkok traffic is always chock-a-block and it doesn't help with all the road works - however I understand that it's necessary to cope with the future load of traffic.

We take a lot of grab, sometimes the grab driver gets confused as to whether he should pick up at the lobby or lower lobby area, so please do let your driver know in advance where you are at.

That means: an uncomfortable situation with the taxi driver who demanded a flat rate of 500 BHT and at the same time no opportunity to correct it, because one needs to be at the airport on time for departure.

Returning to the hotel by taxi takes longer due to construction works close to the hotel, and the taxi needs to go far away to be able to take a U turn to go to the hotel.

We ordered a car to meet us from the airport answered their e-mail, still I have to follow up to confirm the booking of the car - finally received confirmation when si checked out.

On the morning we checked out the operator said they are going to book a taxi for us - they never did and only when we were done checking out, concierge ordered the taxi.

He has a problem beyond his control, which is that getting to the hotel by taxi is difficult due to the road works in front of him causing heavy congestion.

Only thing I can think off is a confusing cab drop-off/pick-up with both a 'basement lobby' and 'ground floor lobby' and it was unclear when cars were routed to each.

I think the management should allow cabs to pick up passengers depending on which lobby they are at rather than insisting them to pick up at the lower lobby.

3- When you take a taxi to return to the hotel, the prices are very high because the area around the hotel is crowded most of the time

Also not easy to meet my friend , the Elevator just going to my Floor and L and Spa ( how I can visit my friend ) !!!!

Private hire can’t pick & drop us at the main lobby area, always have to drive one round at the basement which I feel is quite troublesome.

Getting a taxi is cheaper than a tuk tuk but if it takes just 15mins to drive it’ll take an hour to get there in taxi.

I thought there was an airport shuttle service which could be taken on arrival at the the airport, but it needs to be reserved before hand.

Staff help us to negotiate for lower rates but as a 5 star hotel there shd be policy to only allow taxi to operate via meter.

When you call for a cab, the security will divert the cab to the lower lobby even if you are waiting at the upper lobby.

I appreciated their help when I requested a taxi for the whole day; they provided it to us at a very good price.

Also around the hotel at the time we stayed there was a lot of road works making getting taxi’s to places difficult.

It is difficult for a taxi driver to get you to your destination quickly; it takes a very long time to arrive

We couldn't find our car for pickup waiting in the basement lobby when car had been routed to ground floor by staff.

There is a free hotel tuk tuk that has set drop-off points, remember to book a timeslot in advance.

There are roadworks outside the hotel, which causes delays, creates traffic jams, and significantly extends every taxi ride

It would be great if there was a shuttle available, and if there were, we did not know...

Road access to hotel poor (massive traffic delays) due to the major work being carried out

We enjoyed the stay at Amari and enjoyed their electric tuk tuk rides to MBK.

Terrible wifi, needed to have zoom meetings out of hotel but couldn’t

Taxis and other means of transportation are abundant in the area.

600THB from international airport and 400THB to Don Meung airport.

Shd only allow metered taxi to operate at hotel.

The only complaint about the hotel is probably that my wife had a birthday during our stay, and we did not receive any compliments or offers for a discounted spa treatment, even though we approached the reception a couple of times that day to resolve some issues.

I attended the spa facility this was also superb and value for money with the pricing and the staff were excellent and attended to all medical information required as not to cause any pain or damage to previous injuries.

We were so disappointed that we asked for a refund and as compensation they sent us a cake to the room.

Steam room had no water hose to wash off the seats which were full of bits of scrubbed skin.

The spa at the hotel is excellent; I had a massage there and enjoyed it very much.

The spa was out of this world with one of the best massages I’ve had.

The prices of the spa at the hotel are expensive (prices like in the country).

The Spa and pool area were also good and the spa massages were excellent.

The spa is overly expensive vs the surrounding area and the massage was lackluster.

The spa is beautiful, but the masseurs do not perform massages, they only stroke.

I paid 4200 baht for an hour massage for me and my wife.

If you want a quality and professional massage, this is not the place.

The massage service in the hotel wasnt the best massage we had.

Although I was sure that we would be refunded our money.

The breeze spa is good but a bit pricey.

The lack of hygiene and cleanliness in Spa.

And the quality of the massage was useless.

The lovely spa was an oasis of relaxation.

The location, the rooms, the facilities, the spa

The location, facilities, spa, and breakfast are great.

The massage at the hotel is very excellent

Location, facilities, spa, break fast, clean and price

The steam and sauna rooms are well kept.

Spa area is great and private and relaxing

The massage prices are shocking and excessive.

The spa was amazing too!!

The spa prices were high

The massage was heavenly.

Very nice wellness area

Massage is excellent.