Amara Bangkok Hotel Reviews: Everything Guests Say

Additionally, we specifically booked a night in this hotel for New Year's Eve, but when making the reservation, no one informed us that after 7 PM, access to the rooftop is only available for an extra fee. The hotel, which was supposed to be the most luxurious and the highlight of our trip to Thailand, turned out to be the weakest.

Magnificent hotel, very clean, very well located, featuring an exceptional rooftop pool with a beautiful view, friendly staff, a room with access to two jacuzzis on the terrace, I recommend it.

I would recommend it for a bit of luxury for one night but there are many options in Bangkok for four times less the price and very good quality

Great hotel, very pleasant atmosphere, super nice staff, the pool and the spots by the pool are a bit lacking, but the rooftop has a view over Bangkok.

A major renovation is necessary because it has many assets: well located, the rooms are large, the gym has a great view, the pool is amazing.

In the end, about €1.50 was charged, which, in my opinion, is not even worth the effort with the extra note and the envelope.

Very poorly insulated, we were on the 10th floor and could hear everything happening outside, so it was very hard to sleep.

Clearly, you pay the price for having location, comfort, and a breathtaking view from the upper floor where the pool is located.

Overall, it was a very disappointing experience, especially knowing the high level of service usually provided by 5-star hotels in Bangkok.

Overall, it was a wonderful experience, and I would highly recommend it to anyone who has the chance to attend.

I work in 5 star hotels myself in Australia and this was so nice to stay at!!! Would come back.

The stay was perfect, the staff was very kind, we received a room upgrade, the view was very nice

Our trip to Bangkok was made even more special thanks to the excellent service provided by Amara Bangkok.

The rooftop pool and bar are a great addition, we had a lovely time at the NYE party.

There is not a single thing that could be criticized, except of course that it is quite expensive.

The prices in the hotel are definitely in the 5-star range, without even remotely reflecting that level.

An experience to repeat without hesitation, I highly recommend this hotel for an unforgettable stay in Bangkok!

In terms of service quality and amenities, I would rate it as a 4-star but not 5.

A small downside, however, is that there is no coffee or tea available in the room.

Overall, a nice hotel, listed as 5 stars, but I would say it's closer to 4.

This hotel is a bit overpriced due to the low standard of the gym and breakfast

Great hotel with many extras, great location, stunning view from the pool over Bangkok's skyline.

It feels like an average 4 star hotel and that’s my fitness opinion as well.

The hotel itself is a beautiful paradise tucked into the center of a bustling city.

They had known about that construction for a long time and decided to hide it.

Everything! Rooms are clean, housekeeping on point, friendly staff (except for one young lady working at the rooftop bar that just did not seem happy in general, did not see her on my previous stay in 2025), rooftop is super at any time of the day, nice neighbourhood with enough to do and see close by.

For being a 5-star hotel, we found it a bit bare and cold in terms of atmosphere, perhaps more suitable for business trips than for leisure.. in 3 weeks of honeymoon, they were the only hotel that did not congratulate us or decorate the bed.

I stayed at Amara Bangkok with my two children – first for 3 nights (July 2025) before heading to Koh Samui, and then again for 2 nights (August 2025) before flying home, because we felt so incredibly comfortable and well cared for here.

CONCLUSION: Overall, the hotel is far too expensive, the price-performance ratio does not fit at all, the drink prices at the pool bar are a rip-off, the photos are heavily photoshopped, and the rooms are different from how they were presented.

This hotel is not very suitable for tourism as it is quite far from the prime tourist area and is located in the middle of the financial district, which leads to many traffic jams during office entry and exit hours.

Some details in the room were not quite in line with a 5-star hotel of this standard: red-stained carpet in one spot, glass and steel shower with limescale stains (so cleanliness was not quite top-notch), the sink was clogged, ripped bedspread (they must have not noticed it... I don't think they would have used it otherwise).

One of the reasons for booking this hotel was that the rooms are soundproof, but that's not true; we got a room with a door that connected to another, and we could hear everything that the neighbors were saying and doing.

They didn't clean the room; it was still messy as it was left. They only made the bed, but I don't think they changed the sheets, because they just gave me old towels that had been used.

The rooms do not measure the 27/31 m2 announced and with an extra bed, it was impossible to move around in the room (which was not set up upon our arrival despite our online reservation).

Our room was quite run down - room 2010 and the people in the guest lounge on floor 22 could see straight in our bathroom so had to make sure blinded closed.

We were upgraded to a Club10 room, which was really great: huge room, nice bathroom area with a freestanding bathtub, large comfortable bed, and a great view of the Mahanakhon Tower.

Our fridge in the room wasn't working, I told the reception and no one paid attention to us; we spent all those days without drinking anything cold in the room.

This stay was in room 2204 on the 22nd floor, with a view of the back of the hotel (not visible from the King Power Mahana Khon building).

Nothing, the only thing that surprised me is that the club rooms have an 'intelligent' toilet (heating, sprayer) and a makeup mirror, but the suite does not.

Rooms are small (little space for luggage) and cleanliness is not very thorough (I had to ask for clean towels or else they wouldn't have done it)

Another thing, the tidying up and cleaning in the room was only done at night after much insistence, even though it was requested in the morning

When you asked for more toilet paper you only got one at a time... it's like they were scared you would steal the paper or so.

We found a massive cockroach in our room (on the 17th floor!), thankfully on our last night so we didn't have to stay much longer.

The photos highlight the rooms more than they actually are, it's still very good but like all the rooms at that price, nothing exceptional.

Very comfortable bedding, bathroom with shower and bathtub (a big plus for my partner and daughter) and a very pleasant view of the city.

But all in all I wasn’t after that all I wanted to do is sleep in a nice clean and nice clean smelling bed.

The room was nice, however they did not make up the room until I had to ask them to do it at 5pm.

In the first room assigned to us (903), we found 3 large cockroaches between late evening (when we arrived) and the following morning.

The room was truly stunning with a breathtaking view from the 22nd floor, a spacious bathroom, and a very comfortable king bed.

Some issues managing the lights in the room; it was unclear how to turn some on and off, but really nothing significant.

Room on the 17th floor, clean, spacious, comfortable bed, large shower, safe, full-length mirror, shower gel, shampoo, conditioner all available, hairdryer available

UNFORGIVABLE: the televisions are not smart TVs and it is not possible to connect to Netflix, you can practice your Thai ;)

You feel very comfortable in the rooms, the beds are comfortable and you naturally have a great view of the city.

A minibar that was not working upon our arrival, and we had to get upset for the staff to replace it.

I found the bathroom sink very dirty, as if muddy items had been washed there and it hadn't been cleaned again.

The bedding smelt awful, I went to reception and said I can’t stay in that room, so they gave me another room which I pulled back the blankets and seen a stain on the sheet and the bedding didn’t smell good in that room to, So basically I went to check out and go to another hotel because what I could smell from the bedding it wasn’t nice at all

We had a significant delay in our flight and arrived at night, our deluxe room which we had paid for in advance was not available, they offered us another inferior one but without refunding any money with the idea of changing us the next day, but when we saw it it only had two beds and there were three of us, so we did not accept.

The rooms in the photos look very elegant, but if we actually look at the details, they are not exactly that precise, but it's really a small detail because it's very nice and the rooms are very beautiful. I booked the one with the bathtub next to the window of the building and it was very nice.

The room was below my expectations for a 5 stars hotel in Asia, it requires definitely maintenance, the fan of the AC was extremely noise, the wall is definitely not isolated, I could hear every single word of the neighbors next to me, there were stains here and there and wallpaper needing a retouch.

I stayed at the hotel twice, the first time in a room called "Club Double or Twin Room with Lounge Access" on the 24th floor, which I recommend, the second time they gave us another room on the 11th floor that was a little less good.

The pool and its bar are fantastic, although the space is a bit small when it gets crowded in the afternoons, we made a lot of use of the bar and both the service and the selection are great.

It is particularly unfortunate that the opening hours are rigid: Since the pool closes at 8:00 PM, there is hardly any time for a cool down after a day of outings and dinner.

Regarding the pool, the views are great but it's a bit too small, there are only 6-8 uncomfortable loungers and behind them are some small tables with chairs (10 at most).

A huge advantage is the infinity pool on the rooftop with a beautiful view of the city skyline – an ideal place to relax after a day of sightseeing.

The rooftop pool area is a bit small and there are only a few loungers available. However, it is sufficient to cool off, and the view is very nice.

If you come a little later, you have no chance of getting a lounge chair by the pool, as there are only 8 available due to space.

There are very few loungers, tables are often occupied, and the prices of alcohol are too high for such conditions, with no discounts for hotel guests.

When booking, it was stated that we would receive a 20% discount on drinks in the hotel, but they wanted nothing to do with that...

The geographical location, the facilities, the lovely staff, the comfort of the bedding, the view from the pool, the paddling pool for our little girl.

Maybe they should consider the pool usage times. It's a shame that you pay for the pool but can hardly use it for swimming.

There were no shelters or umbrellas, making it impossible to find a spot out of the sun to enjoy the pool area comfortably.

The only “negative” comment I have is there are not enough sun lounges on the pool deck for the size of the property.

The pool closes at 8 PM, which is early because if you're sightseeing and arrive late you can't swim, other hotels close later.

Pool and roof terrace too small for the size of the hotel... a struggle for sunbeds... a joke for so many guests.

The view from the rooftop is magnificent, but there are not many loungers around the pool compared to the number of guests.

A very special experience to swim in the beautiful infinity pool in the evening with a view of the illuminated city.

I loved the rooftop with the pool, and the views that the hotel had from the room and from the pool.

The rooftop area was heaving, we couldn’t get a table and there was only 4 sun loungers which was not enough.

There was nowhere to have a shower other than the one at the side of the pool before we left.

Not many places to lay down next to the pool, more seats and tables for bar than beds for swimming.

The pool shown in the picture is actually very small and there is a queue, all the loungers are occupied.

No Umbrellas and too few Sun Beds at the roof top pool makes it very uncomfortable to stay longer there.

Little space around the pool. Only 6 or 7 sunbeds for a hotel that hosts a lot of people.

People were moving around just to make photos or videos, so I missed kind of chill atmosphere and privacy.

The rooftop pool with views of the city and the MahaNakhon building is fantastic, although it's not very large.

The pool is almost unusable as there are very few loungers and none of them are in the shade, so a relaxing pool day is out of the question; additionally, the pool bar is outrageously expensive, meaning that there is actually no business taking place there.

The pool area is extremely small, there were only 8 sunbeds (for such a large hotel with so many guests), nails were coming out of the wooden floor, it was dirty (used bandages were lying around the pool), and overall the area was anything but inviting.

The views of the city are incredible next to the pool, located on the top floor, allowing you to see the city without having to pay for a skyscraper; it also has a bar where you can have a drink while enjoying a swim.

Hotel guests go to the pool in the morning before breakfast and occupy almost all the sunbeds, and there are actually very few sunbeds available. It was also observed that some sunbeds were reserved for 3-4 hours, but the guests were not present.

Rooftop pool. Closes at 8 PM already. Normally, you are out all day and would like to take a dip in the evening, but the pool is already closed by then. Drinks at the pool are extremely expensive. Beer €11 and cocktail €14

It's not perfect location if you want to be closer to main palaces and temples, but very good place to very good/cheap shoppings and most higher viewpoint (King Power Mahanakhon) and night life in Soy Cowboy street :D

The first thing that stands out is its location: right in the heart of Bangkok, close to everything but quiet enough to rest after a busy day in the city.

Just across the street, there's a 24-hour restaurant, a beauty salon, and a nearby professional Thai massage center — everything a traveler could hope for in one area.

Although the hotel is located a bit far away from the most touristic spots (temples, chinatown) is very near to amazing night life and many rooftop bars.

Turn left when you walk out of the hotel to reach the busier areas / bars etc as this direction appeared to have more going on.

Next time we will stay in Chinatown again; the hotels may not be as Instagram-worthy as in Silom, but the price-performance ratio is right there.

The hotel is well located in relation to the temples (20 minutes) and the main shopping malls (10 minutes) with easy access for taxis!

It’s not super central but it’s very easy to get too and from with everything you want to visit like 20 mins away.

5 minutes on foot to the nearest 7 Eleven, exchange office, and a late-night market with very good food at affordable prices.

It's a pity there was no coffee left in the lobby in the evening, but there was a 7 Eleven nearby.

Metro is a 10-minute walk away and there are quite a few restaurants nearby as well as a market and shops

Good location, about a 10-minute walk from the nearest MRT station, and a shopping center and night market are also nearby.

There is a subway stop 5 minutes walk away, a shopping center, and a 7 eleven next to the hotel

Location is not bad as the train station is just a couple of stops away to the bustling shopping districts.

The local area is full of restaurants, and it is very close to the Mahanakhon sky walk sky scraper.

The location, the attention of the staff, the breakfast, the Rooftop, the views from the rooms, and their comfort.

A very nice hotel in Bangkok with a great view of the skyline and a beautiful rooftop pool

This is a very good mid-range hotel in a central location (the MRT station is within walking distance).

Good hotel for seeing Bangkok, close to both the Metro and skytrain for quick access to other areas.

The locations was amazing convenience for all local attractions about 20 mins away from the overly tourist spots.

From the Amara, you can easily reach everything, and some attractions are also easily accessible on foot.

The location, the access to the lounge was perfect for spending the evening after an eventful day.

Good location close to everything including nightlife spots and nice view from the pool and the gym.

Also, Silom Plaza has the very handy super Rich with good exchange rates, which was very convenient.

Nice hotel with good view and good location with affordable price with good breakfast (changing daily).

Hotel is in close proximity to a nice busy street not too far away from bight market a good few reataurants kamazing indian one just down the road) but for any fancy Zuma style restaurants with shisha its about 35 - 45mins taxi away.

The location is definitely one of the strengths: the hotel is located in a very central area, full of shops, local eateries, and street food, so there is always something to do just by going out on foot.

This location is also very urban with many of high buildings, so it's best idea to divide your stay in Bangkok into two parts - staying in this area and staying in are near the King palace/China town.

Location, although I didn't pick the hotel we all agreed the location wasn't right for tourists and for Bangkok it was expensive for what it was and the hotel was a bit dated, in need of a facelift.

The location was great: 7 Eleven directly next to the hotel (1min walk), not too far from huge spots like China Town, Iconsiam Mall or MBK Center, but also very close to the Hospital.

Generally a cluster of cars just sitting there holding up other cars coming in to pick up guests also no one on the driveway to stop traffic to let cars in and out which is seen in many other hotels in Bangkok.

I found it quite unpleasant since there was no damage except for the broken bottle, and for such a low amount, I expect that in a hotel of this level, a refund wouldn't be requested

The staff were friendly but did not provide any compensation, and strangely enough, the other guests were also very unfriendly (not greeting in the elevator, cutting in line at breakfast, etc..)

The hotel exceeded our expectations — especially the hospitality at the Club Lounge, where Miss Noon warmly welcomed us with her kind smile that instantly relieved our travel stress.

To benefit from a discount I had on my room, it was me who told them, and in the end, I did not receive the discount on everything.

The next day, we saw another guest being personally escorted to their room by a staff member, which made the contrast even more noticeable and disappointing.

I wrote that they confirmed few months before that I can pay less, but after that they just deleted the old message from our conversation.

Hack, Maprang and Pop have been the most amazing staff and so helpful with recommending delicious cocktails and the quality of service is unmatched

There was plenty of staff who were very helpful and friendly particularly Risa at the front desk and the staff at the entrance.

The staff are not always very pleasant, and be careful with your clothes as the cleaning ladies leave bleach stains on a t-shirt

I forgot my bikini and called right away. They said they would check and get back to me, but that never happened.

The concierge was very helpful and attentive showed us where to go and also told us how easy the metro was.

We were not helped with luggage when we arrived or left and the concierge to be missing during our whole stay.

I would highlight the pool, the breakfast, and the staff above all the good things this accommodation has to offer.

Particularly noteworthy is the professionalism and trained demeanor of all the staff – friendly, attentive, and always ready to help.

This took forever and at the first attempt they brought the wrong luggage to our room, belonging to someone else.

The hotel structure is very large, so there are many people and the staff cannot pay attention to everyone.

For additional bookings, the reception staff refer guests to the website instead of handling this directly and personally.

The staff were unfriendly and unhelpful, making me feel like I was inconveniencing them anytime I needed assistance.

Tanaya is a true asset to Amara Bangkok and deserves special recognition for her outstanding guest service.

We were very well treated in the hotel facilities, with a lot of courtesy from the staff

I'm not talking about all the employees. There were smiling and helpful people, but they were fewer.

The request for 2 beds (instead of a double bed) stated during booking was not fulfilled.

I don't even want to talk about the friendliness of the staff on the first evening!

The roomservice did the best and the staff at the lobby was very helpful and friendly.

I am a hotel guest, I came to the pool, not to the bar, I want to drink my beverage (and it could even have been tea) on a sunbed, and I can't do that? We ordered cocktails at the bar (out of respect, so to speak), I went to my room in a bathrobe to change out of my wet clothes and return, because the pool was just about to close, but I was called and asked to pay for the drinks - couldn't it be charged to the room?

I was really surprised and amazed for the promptiveness of the staff while my mum was sick, really thanks for the professionalism of all the staff here in Amara Bangkok whom helped my mum, thank you so much and always grateful to the duty manager on how she was dealing with it.

Everything!!! Above all, the staff that does everything perfectly to make you feel great, especially the warmth they offer you every time you see them and the attentiveness they provide, always with a beautiful and sincere smile ready to help you in any way possible, they make you feel among friends.

They gave us a single room key without explaining that the key is needed to activate the power in the rooms as well as for the elevator, so I was woken up by my smoking friend who needed to take the elevator to go smoke on the terrace...

Staff are rude worse than a hostel could not take care of any tasks to assist me in my stay lied to me to get me to pay for an upgrade which I did only to then find out that free mini bar was water and soft drinks.

The breakfast timing is a bit picky as it's at 6 AM and unfortunately, since our flight was earlier, we had to leave a little before and didn't get to enjoy it (it's complete, fresh, and delicious 😋)

The breakfast offers a variety of options, including rice, freshly cooked noodles, vegetables, sausage ham, eggs, 3-4 types of fruits, salad, various juices, coffee, milk, bread, waffles, and desserts.

For the size of the hotel, the breakfast room is a bit too small; at 9:00, we had to wait 10 minutes until a table became free.

The breakfast is very tasty and if you have a Club 10 room, you can also use the lounge with snacks and cocktails for free.

Prices too high, too little variety at the breakfast buffet (same fruits and juice every day) but it is very good and plentiful.

The breakfast was fantastic. Very large selection. Fresh fruits and juices. A lot of vegetables and breads to choose from. Local dishes.

Finally, breakfast was perfect, with a wide choice of food and drinks (both savory and sweet) including European and Thai options.

But in the end we had time to get to the dining hall and have breakfast and drink something anyway.

There were too many visitors at breakfast and no tables available, limited selection and too slow to be replenished.

It was far too small for a hotel of this size, resulting in long lines just to get eggs.

Barely refilled despite it being quiet in the dining room (I had an early breakfast to avoid crowds).

And a fantastic breakfast. The breakfast was amazing. Lots of options, fresh items, fresh scrambled eggs or omelets.

Not acceptable from a 5-star, considering they had given us 2 hard-boiled eggs and a fruit juice.

Many late risers therefore use breakfast as a lunch snack (breakfast is available until 11:00 a.m.).

Everything was spectacular, from the breakfast to the amazing view from the rooms and the pool.

The breakfast room is in the basement, so it's rather dark and hardly gets any daylight.

The breakfast was okay but it was in the basement so it felt quite dull.

The breakfast, while very pleasant, at 19 euro per head per day, was rather steep.

For breakfast, I asked if they had anything gluten-free and they provided me with bread.

Very elegant breakfast area with a wide range of dishes, both local and international

The food manager received us politely and gave us a dedicated table for breakfast.

Coffee - The cappuccino had only milk, you couldn't taste the coffee at all.

Since there is a wonderful variety of pastries, fruits, juices, breads, tortillas, and soups.

Breakfast could be improved by offering healthier and simpler options (soy yogurt, dried fruit,...)

Unfortunately, there is no natural yogurt at the breakfast buffet, nor any oatmeal!

The breakfast area is very small for the number of guests, everything is cramped, there's a long line at the egg cooking station, there are a few tables outside, but people smoke there, on the first day (which happened to be my friend's birthday) we were not asked where we wanted to sit, but were pointed to a table right in the middle of the hall amidst bustle and people moving around in 360 degrees.

The second stay I forgot to add breakfast (and then asked for it to be added to the room) I wasn't advised how much this cost and didn't see it written down anywhere. When I found out that it was approx 800 thb per person I was very upset. Shame as otherwise It would have been a great hotel.

One morning I had picked up a small croissant and half a pancake for my 18-month-old daughter who had not been able to have breakfast that day, but I was not allowed to take that for her because it was prohibited... incomprehensible behavior for a hotel that claims to be 5 stars with a buffet...

The buffet breakfast was varied with local options (Thai food) as well as more European options (at the moment you can ask them to prepare scrambled eggs or an omelet, sliced bread and cereal bread, bacon, sausages… the pastries were bad, coffee with milk and cappuccino from the machine was good, fruit, yogurt, cereals…)

Breakfast - is ridiculous. Very little choice of the basic food… restaurant is overcrowded, to get the table you will have to queue, to get your eggs you have to stay in the queue again(and its not 1-2 min queue, it is a real queue) with the plate in your hands.

The three elevators available in the building are simply not enough — during breakfast hours, you can wait up to five minutes for one to arrive, and they often skip floors or “forget” pressed buttons.

The only thing that let me down was that after one in the morning, to smoke or enjoy the views of the skyscrapers, you had to go to a parking/street area.

Nice rooftop bar, very good amenities in the rooms, friendly staff, good breakfast buffet, and very good service (massage, restaurant, airport shuttle service, note: all for a fee)

The day-to-day cleaning is very good, but to meet 5-star expectations, more attention ti deep cleaning is required, such as refreshing textiles, seams between the tiles etc.

The drinks there are naturally a bit more expensive than in regular bars, but how often do you usually go on a vacation like that?

The geographical location, the facilities, the lovely staff, the comfort of the bedding, the view from the pool, the paddling pool for our little girl.

It would be nice to have 2 cards per room to go back and forth to the gym, pool, or breakfast as we wish.

Only negative: the elevator is very loud and almost constantly in use, at night you have to be able to tune it out...

You always had to wait a long time for the elevator :) Oh, and there were no opening windows, which bothered me.

The aircon was pretty bad, took a good 2 hours or so for the room to get down to the set temperature.

The elevators are really too slow! You can't wait 20 minutes to go down or up, this needs to be fixed!

Often the pool is crowded with the pool bar and there are only 4 sun loungers due to limited space availability

Immaculate structure, huge rooms with breathtaking views, not to mention the view from the gym and the rooftop, simply magnificent.

Only 1 out of 3 lifts was out of order, so a bit of a queue to the ground floor.

One of the lifts was out of order during our whole stay, making for long waits at busy times.

Depending on the room you choose, it includes 2 hours of free drinks with a snack... it was fabulous.

The pool is beautiful and has a great view, although the entire pool area is a bit small.

First you go to one queue and then to the other - all is not really well organised.

We also booked a tour to railway and floating markets through the hotel and everything was perfect :)

The air conditioning in the breakfast room was set too high (thankfully there are some outdoor tables)

Unfortunately, the drink prices at the pool bar and minibar are sometimes more expensive than in Europe.

It was a modern hotel, with all the facilities you expect at a 4* hotel in Europe.

And then we had to go to the breakfast room which is located in the basement

The hotel facilities are very good, the cleanliness is great, and the breakfast buffet is spectacular.

Facilities are ok (the gym and rooftop bar are a bit small and not the newest),

There are only two operating and one of the ones that works is specific for the rooftop, there is another that is always out of service and there are times when long lines form to go up to the rooms that I have never seen in any hotel.

You are not allowed to bring drinks or food up, I understand that but I also don't want to pay 32 euros for 4 Coronas (1140 Baht) as a hotel guest... and that was even a deal of 3 pay for 1 free.

Swimming pool has amazing view but I think a bit too small space because its also pool bar there so not so any empty seats when we arrive in afternoon so we went to swim in evening instead , much more relaxed.

The lift had a mind of its own, which can be very frustrating while waiting for it to arrive & even when your travelling in it, you never know which floor you may be going to, no matter how hard you try.

Very clean hotel, friendly staff, very good breakfast, the room was really functional with a stunning view from the wall-sized window, quiet, good location, the club room was a great choice due to the services available in the club lounge

They force y to pre pay eveithing, that could be also acceptable … but when we went to breakfast we got a employee stoking us following with a crearti card machine as they did not accept to put the bill in the room … he even came to our room ringing while showering pretending to have the payment and not waiting 10 min to us to make it at check out . Really orribile experience ( considering the price we payed )

They asked me for a 1000 baht deposit and since I didn't have that amount as it was the last day, they asked for 50€ or a credit card, but I only have a debit card so I had to leave 50€ which is double the 1000 baht.

I requested an early check-in in advance, but it was not approved, and upon arrival, I was told that check-in would be at 3:00 PM because the previous guest extended their stay. I really didn't like this; I've never encountered such a situation before!

When we asked, the answer was: 'If you pay the full price of the room or upgrade to a more expensive one, it will be ready right away', said the receptionist while looking at my tired and sleepy 4 year old twins.

Our room key stopped working, so I had to go down to the reception twice because the staff didn't resolve the issue the first time.. so I lost a bit of time, but that's a detail.

The attention of the hotel staff at the reception was all the more delightful: Without us asking, we were offered a complimentary upgrade to two adjoining rooms on the top floor (24th floor).

We also asked about the free late check out, it apparently wasn’t available as the hotel was full however if I wanted to pay for it, it then became available.

Check in from 3pm but the gentleman seeing that we were almost falling asleep in the lobby gave us a room 1.5 hours earlier, which was very nice.

Issue with bills not being provided as we had two rooms, we paid at checkout, but we were still asked to pay when retrieving the suitcases.

The fact that our rooms were not ready at 5.30pm, and that we had to argue in order to get a room that was ready.

I could not pay for the room at the reception for a long time, there was some problem with the card for some reason.

The only flaw shared by other guests: poorly designed elevators, it often takes a long time to reach the rooftop and your room.

On top of that, heavy bags had been placed on my suitcase containing my laptop, despite my request to handle it carefully.

There was not even an option to pay for an additional day and be able to sleep in an empty room.

Good but review the deposit and the waiting time in the elevator and especially review the cleanliness of the toilets

2000 bth guarantee per room (which means you need to have cash on you). It is refunded upon departure.

We extended our stay by another night and were able to stay in the same room without any problems.

When we checked in, we were informed that the rooftop bar was closed that evening at this hotel.

Check-in is too late, at 3 PM, if you land early and only have one day available

I paid it in cash and they returned it just before I left to the airport.

Clearly, I received a notification from Booking.com stating that the earliest check-in time was 2 PM,

We greatly appreciated being able to check into our room before the official check-in time.

We arrived around 5 which is already much later than the supposed check in time.

We were waiting at check-in during the earthquake. Everything was handled professionally and calmly.

But when I returned after that time, I was still unable to check in.

The staff allowed me a late check-out so I could recover by sleeping.

Check-in was delayed; after 25 hours on a plane, this is really frustrating.

We arrived before check-in time and neither of the 2 rooms was ready

Therefore, upon checkout, quite a few additional fees are added to the price.

You can really only check into the room strictly from 3 PM.

But above all: we went to eat and have a drink elsewhere because the prices at the pool bar were outrageous (up to 2000 baht for a dish!), mango sticky rice usually between 80 and 150 baht was here at 430, a cocktail cost between 12 and 16€... Complete nonsense for Thailand.

However, we did not know the prices as we had just arrived and were looking for convenience, but it is true that you can find food that is 10 times cheaper and 10 times better in Bangkok.

Food taken out can be heated by the restaurant downstairs, and utensils are provided to take back to the room, which will be collected during the cleaning the next day.

Very nice rooftop bar …….👍 ……..excellent food and drinks 💯👍 ……..great service !!!!!!!!!!!!!!!!!!!!!!!!! 🥰😇✅ 🙏🙏🙏🙏🙏 so very happy and super convenient 👌👍🥰😇✅ ..!..!..!..!..!..!..!..!👌👌👌👌👌👌👌👌👌👌✅✅ 😇 from khun. M and Mapang 🤩🤩🤩🤩🤩

The only downside is the restaurant in the evening where there was a bit of a wait after ordering the dishes, although it wasn't full; however, it was very good.

The views were amazing, the food was great, and because we were part of Club 10, we had the chance to taste many delicacies and drinks in the lounge.

It is located on the ground floor and is very bustling and crowded at breakfast, so during peak times, one might have to wait for a table.

On arrival around midday the restaurant could not accommodate a family of four due to a conference taking up the whole of the small restaurant.

We were supposed to get a 20% discount on food in the restaurant, but this does not apply when dining in the rooftop bar.

Prices at the rooftop bar are expensive (but comparable to other rooftops in Bangkok), a discount for staying guests would be nice

The pool bar is a bit expensive compared to places in Bangkok, but one can understand it for a 5-star hotel.

The club lounge is pointless; it does not offer a separate breakfast and, except for happy hour, only non-alcoholic drinks.

I think we paid £10 for a pizza one day and to claim it was a pizza was an overstatement.

Nothing was perfect, except maybe the restaurant was a bit expensive and the bar was also quite pricey.

As someone who usually enjoy drinks by the pool, the extreme high price put a stop to that.

The only criticism would be that the cocktails at the rooftop bar are very overpriced for Thailand,

Rooftop bar has a wonderful view: nice to have a bite to eat in the evening.

The promised 20% discount for guests does not apply there, which is not clearly stated.

The food was delicious, the drinks were great, and every detail was thoughtfully prepared.

The "basement location" of the restaurant, however, mitigated by a green outdoor belt.

I absolutely loved the experience and will definitely be back for more cocktails.

Prices of drinks and food in rooftop bar on the higher/expensive side

Also an additional charge for service (like pouring a beer) and tips.

They act like you are not even a guest up there.

The cocktails on the rooftop terrace were reasonably priced for Bangkok.

Great breakfast buffet , nice Thai food and crispy bacon

The hotel restaurant is very good but a bit expensive

A beer at the rooftop bar was around €10.

The room service Tom yum was the absolute BEST.

The lounge was really good with great food

First of all, they gave us one key card for two people; if you want to go to the gym or out to the store, the second person in the room has to sit without light and air conditioning!

However on the photo you see 5 cardio machines and in reality there was only one which was always taken, there are no mats and there are no smaller weights, so very oriented towards men.

The gym was well equipped but all free weights etc are kept in a separate room and the machine room facing the viewing area on the 22nd floor is mostly empty.

I found the gym laughable, very small with only a handful of machines, unfortunately I couldn't make use of it and I bought a day pass at another gym.

Most of the gym equipment doesn't work or is turned off. And it says in the gym that it operates 24 hours a day, although the reception claims otherwise.

We booked this place because we wanted the gym but half the equipment was broken and when asked twice if someone could look at it, sadly it didn’t happen.

On the last day, I learned how to turn on the air conditioning myself; you just need to press the second button from the bottom on the remote.

It was difficult to control the temperature of the aircon as the control pad had started to breakdown such that I couldn't make out the number shown.

Having stayed on the 21st, hearing people running on the treadmill at midnight is not the best, especially if you have to get up at 4.

My yoga teacher pushed my body to the limits in the best possible way - exactly what I needed before my 12-hour flight back home.

They said the gym is open until 8 PM; I came at 7 PM three times, and each time the air conditioning didn't work there!!!

The equipment is very limited for a hotel of this level, at least a barbell, crossover machine, and more dumbbells could have been added.

The only thing that has room for improvement is the gym facilities which are too basic for a hotel this size and quality.

As far as hotel gyms go, despite the very limited equipment, it is functional and allows for a basic workout.

There was a gym above the room and it was noisy because of the falling dumbbells on the floor.

Air conditioning in the weights room is turned off so it’s as hot as an oven.

Don’t know if I’ll ever run on a treadmill that high with a view again!

The maximum weights in the gym stop at 14 kg... and there are few machines.

The gym was missing a lot of equipment that was promised in the photos.

The gym amenities are 'under renovation' with little equipment, which lets the hotel down.

Gym space is good but seems some machines are removed at the moment.

The gym has nice views, but is a little basic on equipment.

Gym is small but has everything you need for a quick session.

I had to go to an outside gym to work out.

Gym not great if I’m being fussy but enough there

The gym equipment could use a bit of refreshing.

Fitness center is tiny, but not a big deal.

The fitness centre could use some more equipment.

Also, half the machines were OUT OF ORDER.

There was talk of a fitness room.

Public transport was a bit further away. If someone wants to take the train with a large suitcase from the airport to the hotel, it can be quite cumbersome. With a taxi, it's no problem - important to negotiate well in the taxi or insist on the meter, which is not easy.

My advice is if you are ordering a taxi or another means of transport, do it only through the app because obviously the hotel will have a price twice as high

If I have to say something that I didn’t like is there is only one lift to go to the pool and sometimes it take a while to go up.

Because of the personnel not knowing about taximeters, highway tax and apparent rediculous suitcase fees, the taxi drivers ripped us off twice on our way to/from the airport.

During booking process via Booking com, although Double room have been selected / paid, Hotel reverted with a note - if available!!!! After paid reservation!!!!

Pretty straightforward walk to/from Sam Yan MRT and an easy transfer to the Airport Link at Phetchaburi, saving on taxi fares.

It was about a 20 minute walk to the MTR but there were plenty of Tuk Tuks and taxis available.

They charge 1600baht for a taxi to the airport. You can get there for half the price or less.

They have an outdoor area for taxi pickups, which makes it very easy for them to collect you.

The walk to the closest station is not the easiest in the heat but only 10/15 mins away.

You need to take taxis or tuk-tuks to get around, but it's efficient, be careful of the prices.

We used the hotel shuttle service which turned out to be OVERPRICED and was charged to us twice.

It takes about 20 minutes by car to get to Asoke Station, which is frequented by many people.

My credit card (Visa), which was accepted everywhere during my trip, is not recognized in this hotel

It can take up to one hour to reach to the main tourist attractions because of traffic.

We ordered a Grab driver right in front of the hotel when we went on excursions.

Nothing, the elevators are a bit tricky, it takes a while to reach your room.

Never book the taxi service through the hotel, as it is almost double the price!

It takes a bit of walking to get to the next subway or tram station.

The MRT was too far away for me, but it wasn't a big deal.

Not a big deal but the elevators can get quite congested during peak hours.

Ordering our taxi for the airport was just a seamless task with these gentlemen.

The hotel is situated in an area that is accessible by public transportation.

Not far from public transport, we walked to the airport in 5 minutes!

We arranged our taxis via the front desk which was cheap and reliable.

They were able to book us an early taxi to the airport.

But since we mostly traveled by Grab/Bolt, it didn't matter.

The nearest Skytrain station is a 10 minute walk away.

Whereas the trip cost us 800 baht for 4 people

The metro station is about a 10-minute walk away.

Almost forgot, we got an upgrade and stayed on the 9th floor where you, along with 4 other rooms I think, can use the jacuzzi for free. We did that daily. Wonderful!

It would have been ideal to have a spa in the hotel, but of course we knew that the facility did not offer a wellness area.

A small downside is that the jacuzzi didn't work during our entire stay despite notifying the reception several times (the water didn't heat up).

Improve the spa pool area to allow more guests to use the Relax area because the situation is too cramped.

From the description it seemed there was a spa and massages with dedicated facilities, but there weren't..

Special thanks to Peter who organized an incredible massage session for us, directly in our room!

The pool on the roof was like a small oasis in the hectic city

The jacuzzi heat controls were broken so it was permanently cold.

You need to pay extra for the jacuzzi.

Massages are offered only in rooms

Steam/Sauna not turned on.

Not good parking in front of the hotel to unload your luggage.

Access to parking and directions to get to reception.

Good parking garage,

Good parking.

Free parking

Parking.