Amari Don Muang Airport Bangkok Reviews: Everything Guests Say

Take the lift to Level 3, turn right as you enter the terminal and look for Camden Foods then take the escalator to the 4th Floor, follow the signs for the Observation Deck and you should see the food court.

The hotel is old, but I really valued how quiet, convenient (covered, wheelchair-accessible walkway between the airport and the second floor of the hotel), and inexpensive it is.

I definitely think a person needs to remember that sometimes a first world problem cannot be immediately fixed, but management should still make the effort.

This is quite surprisingly good for a Airport hotel and we have stayed here for the second time and would certainly return.

It was absolutely fine for one night, but for a longer stay, there are definitely better hotels at the same price.

The service is 5* with meticulous care, perfectly sanitized for departing to the south or north with a domestic flight...

The hotel needs to be renovated as it shows its age and the quality-price ratio is not very proportional.

It was huge, we had cable channels and a nice big balcony with a view of the pool.

Not amazing but very good and incredibly convenient when our trip took a turn for the worst.

One of the best hotels ive stayed in in thailand for services, cleanliness and quality of decor.

It's a transit hotel, because sometimes it's convenient to have a night close to the airport.

It was certainly under renovation, but that did not reflect at all in our experience.

This was our second stay here this month and latest of many over the years.

The hotel is undergoing a major refurbishment but it doesn't distract from great service

It's a very good choice for staying in Bangkok to wait for the flight.

Service mild and will come again when have trip i love this hotel

I been on hotels with higher standard too lower price, considerably lower price

The stay was different than expected, due to renovations of the lobby.

An overnight stay with a very high price just for the convenience.

But for 1 night considering the location it was a great stay.

It is what it is: has not changed much in 25 years.

We very much like this hotel with good attention to detail

Nice for those who need a night close to the airport.

I think renovation or updating of the rooms would be welcome.

All functions before lobby renovation still remain and are excellent.

The only thing that made us not to enjoy our stay so much was the city itself as we thought it was very crowded and dirty, but anyway, the hotel has nothing to do with it!

I would never stay here again - well certainly not until all the renovations have been completed and by this I mean ALL the rooms not just the lobby and they get a better chef.

The price is higher - quality-for-quality by comparison, than even much better hotels in Central BKK as the management's business plan takes advantage of a 'captive audience' obliged for convenience to use its offerings.

They advertise that you can pay by the hour, but when you arrive they tell you that you cannot, and the price is outrageous if you want to pay directly with the hotel.

Nothing special but I feel that profit comes before comfort for this chain of hotels and they know it will always be profitable due to the location and convenience of the airport.

The hotel is within walking distance to the airport, which is perfect when you have an early departure. You avoid having to leave very early from hotels in Bangkok and the chance of getting stuck in traffic, which is always heavy.

If you are taking a taxi anywhere, it does take a while as there is a complicated road system next to the hotel which seems to take ages to navigate and get onto the highway.

Take one of the two very small lifts in the airport terminal to Level 2 then use the footbridge to cross over the main roads to the escalators down to reception.

It is really functional for Don Mueang Airport because you can access the facility directly from Terminal 1 of international departures via the elevator access to an elevated walkway.

Although it the airbridge is closed, as it is at March , 2026 , then it is quite annoying to get to - approx 10 minute drive.

It's only worth it if it's a long connection, as was my case, so you don't waste time transporting to the airport given Bangkok's chaotic traffic.

Great location for a short stay with easy access to Don Mueng International Airport and first class commuter trains into Bangkok among other transport services.

It was directly connected to the airport, making it easy to plan activities like dropping off luggage at the airport early in the morning.

I ended up on a public walkway well away from the hotel which involved lifting heavy suitcase up and down many flights of steps.

In the evening, we also went to eat on the airport side because it was easy to get there in the pouring rain.

Perfect location practically inside Don Mueang airport (the short walkway above the highway is entirely covered, no need to cross any zebra crossings).

There is a special made overpass walking tunnel that connects from the DMK terminal 1 building to the hotel across the highway street.

Location, but to be honest, if I knew I was going to get sick, I would've stayed further away for better air.

The location is great and especially when it is raining, you can access Don Muang Airport via a bridge without getting wet.

This is by far the easiest hotel to stay in if you have a long layover at DMK airport in Bangkok.

Not having to waste time looking for a taxi or with the journey is priceless when you have an early flight.

Location was excellent as it is very close to the airport - can easily access the airport using the skywalk.

If you take this elevator down to the 2nd floor, the airport and hotel are connected like a pedestrian bridge.

Great location in relation to the airport, especially for a one-night stay; via a connecting corridor to the terminal hall.

The bridge to the airport is closed due to construction work, unfortunately this is not mentioned on the homepage.

A great place for a 1 night stay if you arrive on a late flight or leave early morning.

Good quality of service and with the new red line train is very easy to go to central bangkok.

The location is extremely convenient, situated directly across the road from the airport, which made travel very easy.

Very convenient for easy access to DM airport for early flights as it’s literally a 5 min walk.

The location is superb just a walk over a short motorway bridge and you are in the reception.

The location is very good, just very, very close to the airport, within walking distance. After checking in, it only takes about ten minutes to go back and forth to the airport's 711 if you want to buy something, and they also provide luggage storage, so you only need to carry a few things when you go out, which is very convenient.

Neither the website nor at the entrance to the overhead pass from the airport terminal said that the walkway is currently closed from about 3/4 of the way across and you need to carry your luggage down a long flight of stairs and cross the main road to get to the hotel.

The bridge to the airport is on the 2nd floor of the hotel and the concierge will arrange for your bags to be taken from your room to the bridge making for a seamless step free walk over the freeway to the airport entrance in less than 5 minutes.

The hotel is within walking distance to the airport, which is perfect for an early departure. You avoid having to leave very early from a hotel in Bangkok and the chance of getting stuck in traffic, which is always intense.

By the way, there is a free shuttle bus from BKK Airport (2nd Floor, Gate 3) which takes about 50 minutes and runs every hour, if you have a flight from DMK booked on the same or next day.

The room is musty, the bathroom smells of sewage, like a broken sewer pipe, and the toilet doesn't flush properly. The cleanliness of the room is very low and not worthy of the price paid and the level of this hotel at all.

The bathroom amenities have not been checked by the housekeeper and were left scattered as shown in the attached photo. This is what I encountered as soon as I opened the door to my room.

The razor in the bathroom had been brought by a previous guest and was placed back in the box clean!!! I noticed this because I looked at the blades; this shouldn’t happen!!!

The bedroom is old, with damaged wallpaper, dirty towels, luckily I always bring personal towels, power outlets that don't work, and wires from the intercom in plain sight and taped down.

We had to wash the glasses and bottles ourselves since they were dirty and we notified the front desk again that the room smelled of like someone smoked there.

When we entered the room, there was a smell of mold, as if the room hadn't been opened in a long time and needed to be aired out.

It didn’t feel like 5 stars and there are more central hotels where you get much nicer rooms and nicer food for only a slightly higher price.

We turned the A/C on max and opened the window but even a couple of hours later the air in the room was still unpleasant.

Overall it may have used to be 5 star but I would not rate the rooms as a 5 star experience or quality these days.

2. Even during the extreme heat, the indoor temperature can be maintained at around 25 degrees (due to the insulation of the large building).

Overall the hotel was very old and once we stepped in the room we doubted if we entered a motel in the 80s.

We've stayed in an older room as to where they gave us a newly renovated one the last time we stayed there.

We received a first room with a bathroom that hadn't been cleaned... especially the toilet... I'll let you imagine what was there...

The length of the hallways to reach one's room is a real maze 😂 even if it was fun for us!!!

Our sheets had bed bugs and kept us up all night, the balcony and many party of the room were dusty.

The cleanliness is sometimes too ... 'Thai'! That is to say, a bit limited like in the whole of Southeast Asia

It was run down, stuffy, with stained carpet and a ground floor internal view which provided no privacy at all.

The room is old-fashioned but clean and perfect if you need to spend only a night or two in/near DMK.

The temperature of the shower was hard to control, jumping between cold and hot by just moving a little.

The first room we were taken to was not ready, bed not made and people had obviously been in.

Cleaning staff do a decent job, although it's hard to clean room carpet that's been there since the 1980s.

...I heard banging all morning that shook the room, woke me up and disrupted all my morning calls.

The rooms are spacious, the beds are comfortable, the air conditioning is cool, and the rooms are clean.

I was cold all night even though I turned off the air conditioning as soon as I arrived.

The room itself was lovely, however, it was smaller than we had booked and had no balcony.

Poolview king #4065 showed some wear but was spacious, carpeted & clean; fully outfitted bathroom with tile/glass shower, full closet(safe), hotpot/coffee/water/refer, a very comfortable king across a large TV with a printed channel guide(Al Jazeera, AXN, BBC, DW, Euro News, NHK, Nat Geo, movie/sport channels, cartoons; all in English, then many Thai channels), easy chair with table, shelf desk with chair, good lighting/good secure wifi, 2 outlets, central AC and large opening window with view of the courtyard pool.

The hotel is in need of major renovations except for the entrance and reception; the rooms have old, dark furniture that has been renovated multiple times, and there is more paint on the walls than plaster. The air conditioning cannot be set to a desired temperature because it always cools to the minimum. The reason is simple: the thermostat is as old as the hotel, which is quite a lot. There could be many more issues to mention.

The bathroom had quite a few black spots and mold stains - and the room clearly showed some signs of wear, but considering the price (which is equivalent to 2 brunches at a café in Copenhagen), one can't complain too much, especially taking the location into account

I booked a large bed and they gave me two small ones; when I complained, they moved me to another room that looked like it had a large bed, but it was actually two small ones with a blanket over them to hide the gap between them.

The air conditioning really needs to be readjusted, facility management! Because 26 degrees still felt like 18 degrees and the Soft setting was actually the Hard setting. And two other settings were Extreme Hard and Hurricane. You don't want to feel strong wind on Soft.

The staff member at check-in had very poor manners: I booked 2 rooms with breakfast through Booking, but the staff couldn't find the breakfast included in the reservation. I emphasized twice that my booking included breakfast, but the staff did not believe me and asked to see the list on the Booking app. When I opened it for her, she did not look at it. Instead, she told me to wait a moment, then she did not click anything on the computer and eventually seemed to find the reservation. Finally, she was able to check me in.

The night bellboy was incredibly friendly and polite, helping us get our luggage to our room so we could all get some much-needed sleep before picking up our rental car the next day.

Aoody was Amazing, friendly and helpful, his smile was was a warm welcome and he helped find the way tò the reception and bring us tò the room.

The staff kindly let us leave our luggage here for 4 days whilst we took a short trip to Chiang Mai and back, for free!

The maid service was very careless, it felt like the room hadn't been cleaned at all because the bed linens had a bad odor.

I asked the invoice through Bookingcom feature, the staff said they can’t give me the invoice because i paid through 3rd party.

Reception lady rude and said staff already checked which was a complete lie as my wife in room all the time.

Two young men grabbed our luggage and ran over to the airport so fast we could hardly keep up.

Then the staff is driver make decisions to take us to Airport but make us feel not happy.

We were told to wait for maintenance to come and repair instead of being allowed to change rooms.

Aoody anticipated my needs, answered every question with patience, and ensured that I had everything I required.

We called because the hot water wasn't working and no one ever came to resolve the issue.

Really nice staff, please tip the cleaners as they are so lovely and work so hard.

I walked up to the reception to find helpful team ready and willing to assist.

The staff do not speak English well, which is why we kept being transferred.

The staff go out of their way to make sure your stay is fantastic.

The only positive comment from me to this hotel is its friendly staff.

Non was amazing - great service and always courteous, together with fabulous English.

The effort put in by management and staff is much appreciated and effective.

The staff taking care of the meeting room did an excellent job.

Like in most places in Thailand English language level is very low.

The staff were friendly, polite, and very helpful throughout my stay.

More than half of a hotel's success depends on its staff.

There was a really kind woman who knew a little french.

It’s very clean and staff are very kind and polite.

Front desk receptionist all very kind n friendly very professional especially khun Kwan khun kann khun manow khun almond khun pong chamber maid khun nana n khun toom all very helpful n kind gave me a very good experience during my stay at amari n khun A she is very professional n helpful may yr company general manager or hr department give them good commendation praise for their good job all staffs in armari is very kind n good to me it's my honour to know all of u n I will continue to stay at armari don mueng forever thanks

What bothers me the most is that the staff member did not even bother to feel sorry or say a word of apology. After completing the check-in, she didn't tell me where the breakfast room was located or what time it opens and closes. I have never encountered such low manners from a welcoming staff before.

The attitude of the staff who moved the luggage was poor; I don't know if they were too tired or unhappy, but they had a grim face and were very rude when handling the luggage, bumping the suitcase against the cabinet.

The housemaid who come to apologize was such a sweet lady we felt sorry for her and apologized to her, for bringing her in trouble because management blamed her for not checking the balcony doors after moving to the 2nd room.

We had also asked to have our luggage moved from the old room to the new one. It didn't work out; instead, we had to ask the cleaning staff to open the door so we could get our luggage.

The breakfast is excellent: multiple hot Thai entrees, hot noodle soup, full salad bar (with sliced gouda cheese, tiny pickles, olives and salmon), egg station, pancakes, rice soup, sausages, multiple kinds of fresh fruit, breads and pastry (including gluten free bread), at least six kinds of tea, plus fresh coffee, hot cocoa and juices.

The breakfast was expensive but it didn’t provide what I really want which is a variety of nuts and seeds to put in my granola.

There's a super breakfast buffet here! A huge selection of dishes: Thai, a bit of Indian, European, and some Chinese dishes.

The day before, I was told it wasn't possible and they offered a basket (not much and not good)

How nice to be able to enjoy a very extensive breakfast just before you take the plane.

Breakfast, ... also the staff at the reception, in the breakfast room, and for room cleaning.

The breakfast on offer is amazing! so much choice, loads definitely worth having breakfast here

The breakfast is very varied, fantastic for foreigners but just sufficient for an Italian.

A big variety of choice for breakfast which we were pleasantly surprised at.

Breakfast was extensive and the buffet offered different thai and continental options.

Breakfast is served early (6:00 AM), making it convenient for morning flights.

I was full on departing, then spotted Smoked Salmon, my favourite!!

Breakfast and a variety of delicious foods better than other restaurants

Based on an Asian clientele rather than a continental one.

The breakfasts are excellent, with quite a variety of dishes.

The breakfast is abundant, everyone will find something for themselves.

The breakfast buffet in the morning was truly excellent.

A wonderful selection of options to choose from

For the price, you can really find better

Super breakfast, that was the cherry on top.

Great breakfast with a very varied buffet.

Breakfast very good and a good choice.

Buffet breakfast was very impressive, first class!

The breakfast was really very good.

The buffet breakfast is quite complete

The 6 AM lobby breakfast buffet was one of the most extensive we’ve experienced & nicely serviced: fresh fruits/juices/2 kinds of muesli, bread pudding, great egg station, breads/rolls, fried rice, veggies, meats/cheese, pancakes/pastries/Smuckers jams/honeycomb sheet, 2 coffee machines & a full Asian section.

Breakfast buffet included: indonesian rice with toppings, Thai congee, Japanese Miso soup, Thai dishes, lots of bread choices, coffee/tea/speciality teas, Thai noodles, egg/omelette station, salad bar that included Japanese pickled vegetables, and many different fresh fruits.

Top hotel with a nice and large pool, great breakfast and restaurant, and a very friendly reception, great rooms on the 5th floor and only 1000 BHT from the major Bangkok airport.

Breakfast was included however it did not begin until 6 am and we had to leave at 5.30 am so were not able to use this even after paying for it

My son was ill, I explained this at breakfast and asked if I could take a bread roll for his breakfast (already paid for) but was not allowed to.

It's a large hotel, so there are multiple elevators to the guest rooms and the corridor from the front desk to the elevator can be complicated, making it easy to get lost if you don't remember the route to your room on your first visit.

Instead of running the air conditioning full blast in completely empty meeting rooms, it would be better to spend the budget on a moving walkway within the corridor to assist heavily-laden tourists who are the reason for this hotel's existence.

Lo and behold, lift out on 3 rd night and once again had to “ schlep “ to / from lift, then to the other set of lifts and the additional distance on the floor itself.

Also the bridge from Don Mueang airport is closed but you can get a free shuttle bus by calling the hotel or speaking to the guy at the entrance to the bridge

- Ability to store luggage for more than 5 days (We had tickets to Indonesia for a week, we left our suitcases at the hotel for free)

There are a few lounge chairs & 3 check in desks at the reception area to wait & some other chairs near the restaurant.

At the moment they are refurbing the hotel so there were a lot of building works going on but in normal working hours

Additionally, it keeps your luggage for several weeks which you retrieve upon return ... for us after 3 weeks in Bali!

It was 100 Bht for Singha small can in room & 530 Bht for 2 round the pool crazy price

The hotel is massive and with the renovations ongoing we seemed to walk for miles to our room.

Would be nice to have a jacuzzi or a heated indoor pool to chill after a long flight.

Condition of hotel was like a building site outside, gym, airport link skybridge out of order.

Old hotel, now budget at best and in our visit, NO HOT WATER AT ALL.

The hotel is under renovation, and it is a bit of a building site.

Newer paint and maybe installing aroma air freshener will help with the old smell.

The hotel shows signs of age, rust in the bathroom, dusty carpet, etc.

The property was clean and an excellent overnight stay for the airport.

Some facilities in the room are a bit old, but very comfortable

Very foul smell from toilet we could not use at all.

The hotel is a bit worn out, some areas need repairs.

Room service menu was good, delivered quickly and reasonably priced.

The facilities and furnishings are old and not well maintained.

The pool is fab and the staff really friendly.

The swimming pool is a great place to relax.

A few small details about housekeeping could be improved.

For the price, we could expect modern facilities.

Interior decor is tired and needs a refresh.

A decent set of amenities, capsule coffee machine

It is presently undergoing a major renovation.

Superior facilities which are very good value.

My only complaint was that the menu for the pool area, room service and (rather too modern for my taste) dining room, is exactly the same and not very imaginative but perhaps when the hotel is totally refurbished this will improve.

We ate at the restaurant, I ordered the Australian beef burger, it came very undercooked, I sent it back, the second one came back just as undercooked but greyish, that ended my meal, they didn’t charge me, which was appropriate.

However, we went to eat at the street food place across the street and there, beware, the prices are not displayed and it's a rip-off at the moment of payment, 800 baht for 2 pad Thais and two beers

The dining situation is a little confused as the main restaurant is partially closed due to the lobby construction but you can get food served in what I believe is usually the bar.

The food was not really good . The rice dish was bland and a little below 5 star standards. My humble opinion of course . And of course expensive.

A 10% service charge and 7% VAT are added to the restaurant bill, which are not stated on the menu, which is dishonest.

No where near to eat - unless you know the area you need to eat in the hotel restaurant.

The quality of the food at the restaurant Le Corner and the level of service, which is slow.

There is also the possibility to dine in the hotel restaurant with a good variety of food.

It's best to eat directly at the food mall at the airport, great selection and great prices

Dinner in the restaurant was very good and reasonably priced - Saturday Steak Out promotion.

Dinner was prepared and brought to the room quickly and conscientiously despite the late hour.

No bar, just a restaurant, with a non friendly bar because of its design.

The Zeppelin restaurant is very decent and better than those inside the airport.

The restaurant does not live up to expectations: pricey and meager dishes.

We had the grilled lamb it was well presented and tasted amazing.

The restaurant is really good, excellent menu, spacious place, and good service.

Enjoyed the smaller bar and enjoyed the music playing in the background

There is an issue with Food and Beverage at this hotel.

The restaurant is expensive even though the food is okay.

Can't charge to the room and pay at check out.

The food was good, great choice and a good standard.

Food was excellent, breakfast and evening , excellent staff

Delicious, quick, and you don't have to go anywhere!

Pricey reataurant & not too much in immediate surrounds

Low quality and the service was very slow.

The restaurant 'the corner' is not very cozy.

I was very cold in the restaurant.

Food nice at bar and breakfast good.

Great breakfast buffet and restaurants for dinner.

Enter Terminal 1 at check-in counter 6; there's an elevator on the right side opposite the counter. Take the elevator down from the third floor to the second floor, then walk along the corridor for about 100 meters and turn left. Go down the elevator to the first floor, and you'll reach the hotel front desk.

We stayed here for that reason, it's expensive but if you want to avoid transportation in the morning to get to the airport, it's perfect, there's a walkway that connects directly to terminal 1 (you can also walk to T2)

The exit from the airport area doesn't work, and you only find out about it after you have almost gone through it; the part of the transition that was supposed to lead us to the hotel is simply closed.

So you have to use the shuttle that goes around the block and adds 30 minutes to get to the airport which with the bridge would take 5 minutes.

On leaving to catch an early flight we had to book a shuttle bus very early as we were told the bus would only run every hour

It's a bit complicated to get there from the airport, they don't know, but on the return it's a five-minute walk, there is a bridge

Hotel is convenient to connect to Donmueng Airport by the bridge just a few minutes so you don’t need to book any transfer

We were there for Thai-Fex and felt the transportation between the hotel and the conference hall could have been coordinated better.

Great access by covered footbridge to and from Don Mueang Airport and has a major car rental company office onsite.

Also traversing from room to airport is convoluted and a bit of a pain with significant amount of luggage.

Supported by staff to cross the road and walk across a footbridge that took us into the airport.

Temporary closure of foot bridge to airport which added lengthy wait for shuttle from airport to hotel.

This was free and took around 20 minutes, if it’s busy I think it could be hours!

The porter took our luggage to the beginning of the bridge which was a huge help!

You can walk directly from the airport building to the hotel in a few minutes.

Also the road journey can apparently take up to 45 minutes during peak time.

I also like that we can get to DMK airport by a sky bridge.

I only booked this place for the walkway to and from the airport.

The reason I booked was for its proximity walking distance from the airport.

And provide a bigger bus so people didn't have to wait so long.

Parking, a dedicated walking bridge into the airport, what sent there to like.

Yes there is an hourly shuttle bus but it is that hourly.

Traveling with friends to transfer to another province is convenient and comfortable.

Had to be taxi to the terminal. All paid by amari.

Good connection to the city and shuttle bus to the airport.

Please finish the transition from the hotel to the airport.

Return trip with official taxi the same route 120 Baht.

Car rental on the way into the hotel (super convenient).

Plus free shuttle bus between hotel and the airport

- hotel connected to the airport by a bridge.

Food is all delivered from the main kitchen, sometimes a waiter brings it out but sometimes the girl tending the bar (she is doing her best) goes inside to collect it and leaves the bar unattended, definitely a management issue!

Unfortunately no one active outside at the bar to get a drink or snack, so you need to go indoors to the restaurant to order - and they will bring it outdoors to you.

Top hotel with a nice and large pool, great breakfast and restaurant, and a very friendly reception, great rooms on the 5th floor and only 1000 BHT from the major Bangkok airport.

Also the pool area looks abandoned, uncared for, lots of cracks, you had to ring a bell and wait 15 minutes for any service at the bar.

I also ordered a glass of Chardonnay at the pool, and it was half diluted with water—completely unacceptable for a hotel of this caliber.

The chlorine in the pool stung my eyes but I was pleasantly surprised that the sensation stopped as soon as l stopped swimming.

The pool is fine, but nothing special; the pool bar where you can get some food and drinks is open until 9 p.m.

It was really nice chilling round the pool in the afternoon before getting something to eat in the evening and an early night.

There is a pool with good loungers to relax, but it is located in an indoor garden and the building is depressing.

The swimming pool is quite large and comfortable; I will definitely stay here again - the location is fantastic.

The pool area was dated and some of the hotel was still in need of updating.

Pool area was very nice and the pool is very deep so we could actually swim.

Large swimming pool , great if staying for a few hours for a connecting flight

I couldn't try the gym not the swimming pool but they seemed good enough.

A great hotel for relaxing by the big & clean outdoor swimming pool.

The courtyard surrounding it is ugly- no imagination to landscape it well.

Excellent swimming pool with well manicured gardens and a water feature.

Nothing really, couldn’t sit around pool, it was far too hot.

Prices at the pool are really bad/eestaurant, looked like Dubai!

The presence of a pool is a big plus.

We enjoyed the pool, it has very decent dimensions.

The beers at the pool were very expensive.

Pool looked great although we didnt use it

Immense pool which is also very nice.

Pool area looked nice although didn’t try.

Pool area is quiet and relaxing.

Upgrade to room with pool view

The pool wasn't open for use.

The pool area was awesome.

A large and pleasant pool.

When I arrived at the reception to book a room directly, the person presented me with a small piece of paper showing the room rates that were almost four thousand baht, unfortunately for him I knew the prices because I had been there before, I sat down in front on a chair and booked via booking.com and I immediately got the normal price, I showed him my reservation and there you go, thanks Booking, that night I saved thanks to your site.

Booking through an agency means that you cannot leave your luggage for more than one day (the guest did not book themselves, as they are a speaker and the event organizer booked for them). They should have the same rights because sometimes they can, and sometimes they can't, for reasons unrelated to the guest.

My room number 4030, my mom tried to many time, I decided to call service center and let's them check my password, after that she told me for my password is " aaen " ??? My mom waiting me to check the password at noon.

There was not very good organization around the alternative transport, either a shuttle (only happening once every hour) or a golf cart taking you 100m before you need to carry your luggage up a flight of stairs to reach the airport.

Long queue to check in to the hotel and slow check in process : presumably most guests stay for one night so there is a high turnover : having more staff at the front desk would have helped a lot

And from inquiring with the person who made the booking, I received the response that the hotel recommended booking through an agency as well (which clarified that the charge for leaving a car is only 360 baht per day).

By this time 17.30 my wife had gone to reception downstairs and talked to the receptionist and the manager came down and after explaining we checked in at 16.00 and by now it was about 18.00.

I think there should be a reduced rate if only using the room for a small amount of hours as they can make money for people doing early check in.

But I can't cancel my booking to get my refund as I won't get a single cent by doing so even if their service is poor.

When we checked in it was the first day of the internal changes for the next stage of works so it was bit chaotic.

We arrived past midnight and just wanted to find a place to stay the night before collecting our rental car the next day.

We charged dinner to the room but they called us at 11 PM to pay now and not in the morning.

I realise checkin is not till 2pm and was told we would have to pay extra to have the room.

I did submit a request to check into the room earlier and was willing to pay for it.

Check in was easy enough & our room was on level 4 which has already been renovated.

Wheelchair was provided from hotelnroo, exit from hotel via bridge, and taken to check-in with waiting.

The room was not ready for us, even though we arrived after the stated check-in time.

You have to be prepared when dragging your bag to the room and during check-out.

On 27th in the afternoon my daughter and I were checking in room 3090.

Most places I stay see that I use a cane to walk and offer.

I came to check in later at noon, so we paid for 2 nigth.

Helpful staff, allowed us to check out late as our flight was delayed.

All in all, my wife does not want to check in there again.

Also flexible check in and out very handy as we arrived late

Reception is far from efficient, long time queuing just fir check in.

It was super convenient as we were taking early morning flight.

After checking out, you can leave your luggage with the airlines.

You have to use a lift and put your keycard on.

However, the reception staff did not inform us of.

Recheck the room before giving the client the room.

Many guests come here from all over the world and need to exercise at odd hours before/after a flight- the hotel would be wise to build a wall (glass or otherwise) and install air conditioners that could be turned on/off by the guests whenever they use the area.

The multipurpose weight lifting machine is old and not maintained well- friction in the cables adds extra tension making is difficult to choose how much you are really lifting.

Aircon is supposed to come on at 6am but it doesn't automatically- had to call front desk and get them to send a worker to turn it on.

The free weights are brand new- however seem to be made of PVC plastic, likely with BPA because they are releasing very strong gases.

Gym facilities were lacklustre. Cheap equipment, no AC. Felt like it was just on a corridor so cleaners walking past with vacuum cleaners.

The biggest issue is the fitness "center" is really just part of a hallway and the aircon doesn't get turned on until 6am.

I found the gym very basic tucked into the hallway, as if they didn’t know where else to put it.

The gym is also a bit old-fashioned (who puts carpet under bikes, it's the least hygienic thing in the world).

The fitness center, the weight machine is so unstable it feels like it could fall apart at any moment.

They were supposed to have a fitness center, but was told upon check in, it was not available.

The gym was very weathered and needs a lot of love and attention to make it properly functional!

Exercise area was very hot because it takes over half an hour to cool down.

The gym and the equipment in it were not great at all and quite old.

I lift weights regularly and am in good shape so this was quite a surprise.

We only used the room and the gym so can't comment on anything else.

I couldn't try the gym not the swimming pool but they seemed good enough.

Maintenance could be a bit better here and there, for example in the gym

The gym is in the hallway (usually there is a separate room for this).

There are three treadmills, two ellipticals, and four bikes- all older but still work.

Such plastic is suspected to cause cancer and at the very least smells awful.

The gym was located in the hallway of the hotel, which was very strange.

A small investment would make it a much more attractive property for future trips!

Some of the gym equipment was in bad condition and did not work properly.

None of the treadmills work properly in the gym and there's no AC.

The gym may be functional but it’s odd and set in a corridor!

There was no gym, which was the reason we chose this hotel.

The GYM is located in the hallway in front of the rooms!?

Weird location of the gym in the middle of a corridor.

The gym is also closed because of renovation.

In fact, I pulled a muscle.

I ended up spending a thousand, which is about the same as the parking fees at the airport... I guess I have to rethink if I fly from Don Muang again.

Originally, I could park for 7 days. Currently (July 20, 2024), I stayed for 1 night, but when I returned from my trip, I was charged for parking again..

As we were leaving the car for several days we were shown to a carpark right at the back with a security guard showing us the way.

If you book through their site you can park the car there for free for six nights, otherwise it's 360 baht per day.

I am very sorry. I had no idea that if I didn't book directly I would have to pay an additional parking fee.

No one expected to be charged another thousand for parking because I saw in the reviews that.. parking is free for 7 days..

I don't like that guests have to park at the back, which is very far away. If they have luggage, it's very inconvenient.

The car park was far from the lobby mean you have to dropped luggage then park and walk back without transport service.

Car hire company also picked up our car from the front of the hotel car park which was a bonus.

Want parking lot for guest stay in hotel in front hotel and Guest for meeting should to parking at backside.

Rip off rate THB360 p/d to park car, but only if you book thru 3rd party app like booking.com.

Car parking is far from the main entrance and I needed to wait for the shuttle for a while.

The parking for hotel guests was terrible as you could never get a parking spot on the premises.

Secondly it will be perfect if the access to the car park is improved by installing continue shelter.

I am very sorry. I came back and was charged an additional parking fee.

Parking is a challenge, especially if meetings are taking place in the lounges.

I didn't book directly from the hotel website. They charged parking fees..

I didn't see any indication that booking directly was the only way.

Was advertised could park for 7 days but actually could not

Parking is far away, no shade in the parking area

You had to always park a long way away.

Hotel guests (paying) come after attendees of the meetings.

If you book direct then 7 day free.

There was no shuttle service for your baggage.

There was no shuttle service for your bags.

This hotel even lets u park there free.

Parking car there was a very big bonus.

Parking is paid for hotel guests.

Can park 7 days for free.

The parking was abysmal.