Twin Towers Hotel Reviews: Everything Guests Say

In general, I don't understand how this hotel can have 5 stars; what is noticeable is that it may have once been an important hotel with services (for its time) that were exclusive, but currently it is just a large and old hotel with inadequate staff and poor facilities.

To be upfront, you might find large tour groups using the hotel, and this makes perfect sense given the size of the property, but I didn’t find this too intrusive because there is just so much room at The Twin Towers.

I realized that the shuttle provided by the hotel for Euros takes you to the BTS station almost on the last day, and I thought it was near Siam close to the MBK mall.

It was large and quite fancy I thought, there’s even someone that’s hired to stand at the door and open it for you as you exit and enter the hotel.

I booked this property as I am a sauna and cold water user on a daily basis, and enjoyed the facilities on my previous stay.

Just one thing to the Twin tower team : you guys go to the right direction and keep up your good work.

The atmosphere is very welcoming and I LOVEEEE the scent of the lobby every time I stepped inside it.

The lobby is really beautiful and welcoming, with a professional musician who is sometimes there in the entrance.

I am sure the next time that I will visit Bangkok I will stay there !!

Will surely come back next year in Bangkok and will stay at twin towers again.

It looks like a 3-star, I don't even understand how it can have 5!

Feeling fancy? There are two deluxe suites (one in each tower) at 72sqm.

The hotel is clean and wonderful and the reception staff are very welcoming

There were many other guests so we didn't feel scared at all.

I recently stayed at your hotel and overall had a pleasant experience.

A hotel that surely used to be good but has now declined

The hotel was fresh, nice, and the breakfast was top 10.

A little disappointed the lobby area now looks amazing BUT

Our place in Bangkok is at the Twin Towers!

It felt a little soul less... Like a travelodge.

After seeing the lobby, my doubts started turning around.

In whole I was satisfied with the experience

Very worth and comfortable stay, thank you

I found the whole experience very pleasant,

The hotel is totally worth the money.

Thank you for considering my feedback.

No value for the money paid.

It’s 3 star hotel, not 5!!

The price was very reasonable.

Cleanliness and hospitality are top-notch

It's just a facade. The lobby is very nice and fresh, and then you get to the hallways and rooms and that's where reality hits, it's full and everything looks dirty. The fridge was very dirty and didn't work.

Let me tell you that it wasn’t faint either, it was as if they were smoking right outside the elevator (which they shouldn’t have been as it is a non smoking hotel).

It was cleaned well, the price was great, the beds were comfortable (if your a person who likes firm beds, most beds in Thailand are fairly firm.

Apart from the upgraded room we did not get any recognition for the birthday which we had specifically mentioned both verbally and in writing.

There is also no coffee packet, just a kettle without sugar, without coffee, and especially without an outlet, which is a shame

I booked the room with a queen bed but when I arrived they gave me a room with two single beds

There is also no outlet for the kettle, and the only outlets beside the bed are old and worn out.

The room is old, and so is the bathtub which had yellow stains on it making it look dirtier.

The pictures on the booking page does not reflect the reality of the state the rooms is in.

Very spacious room, good aircon in hot weather, not very noisy even though located on the street.

The beds are that solid I came away with an injury and had many restless nights.

The whole room smells of smoke, with stained carpets and blanket..honestly, this place is a dump.

Rooms were ok but bathrooms dated and looked unclean even though it was clean ...

We requested a double bed but in the end, we were given separate beds.

Stuck us in a room next to the aircon fans/vents which were extremely loud.

The facilities in hotel rooms are just unacceptable with the price we paid.

The toilet seats in the room was too low for senior travellers.

With the money they charged, they need to upgrade the hotel rooms.

Beds were very uncomfortable, lumpy, hard and springs sticking into your back.

The interior is minimal which makes the room look extra spacious.

Hair dryer is broken and the bathroom was over all dirty.

The first room was not okay and was immediately exchanged.

Room cleanliness, the bathroom has a bathtub which is impractical.

Not to mention the dirtiest room I’ve ever stayed in.

Good Rooms need a little renovations in the WC.

We are very unhappy with our current room (712), it's under all criticism, there is only 1 electricity socket that is barely useable(it's broken from the wall as well), the lamp in the living room is not working due to the electrical socket isn't working at all so there is only 1 socket left working in the whole room, bathroom socket is also broken/not working.

The rooms where dirty dark out of date bathroom was dirty cockroaches running around the bathroom power points not working Air Conditioning-was other to hot or to cold TV was hard to switch on and I will leave out the gift found behind the bedside table as this would be inn appropriate to discuss

When we arrived and came into the room, there were flowers and petals on the bed, which was very nice and then on Friday it was her birthday and we came back to the hotel and they did the same thing and also with the dessert, it was really nice.

The bathrooms were in need of some investment, the whole set-up looks like it has been the same since the 80s or 90s (whenever the building was built) even just new grout round the tiles would make it seem less old and for lack of a better word run down.

The bathroom does not have a bidet, and Thai people are accustomed to using one. There should be one. There is no instant coffee in the room for those who do not go for breakfast. Also, the lights should be brighter; it's a bit too dark with insufficient lighting.

The room service (1 out of 2 orders unsatisfied), small supplies like toilet paper are provided in small amounts, lack of cleanliness (towels are changed once every two times, beds are made but the floor, dishes, and sanitary facilities are not cleaned daily);

The only thing that was positive for us after the stay was the staff, but now after more than 1 week after they haven't answered my messages about the room we stayed in I'm changing this to bad as well.

They balanced out the very poor service, experienced in the evening by the Chinese Restaurant staff person on the 1st floor one evening who greeted me w/ a frown, and did not return to assist me once I was seated.

I will not recommend this hotel simply due to the fact they apply zero consideration so for me this translates to "we don't care what you think", not the right attitude in the hotel business.

I have to say in all the many years I have been visiting Thailand she is without doubt the most condescending, patronising, sarcastic and downright rude above her station staff member I have ever experienced.

Staff at reception were able to call airport lost property for me, and guide me to the local police station with a cctv photo of the taxis license plate which they gave me.

Compared to other hotels I've been to in Bangkok, front office staff are not as welcoming and helpful... Not saying that they don’t want to, but they always seem to be under pressure.

And when we asked for a bottle opener they told us that if there wasn't one in the room (there wasn't) we should go to the Seven Eleven to have our beers opened...

The hotel workers were amazing very respectful and accommodating special mention to the security person who assisted us in the hospital when my friend had a medical issue.

On a positive note, I want to specifically commend ‘Pare or pear am not sure her name sorry about that for her outstanding service and kindness.

If I were her manager I would put her on notice that she must make changes to the way she speaks to guests.

Bad service, i called room service to bring me a knife and a fork they told me to come and get it myself

The staff especially the bell boys are very kind and do not expect anything in return (really?), always with a smile.

We had requested for extra pillows and blankets, it took them 2 seperate occassions to get stuff to us.

The way the situation was handled by both the receptionist and the manager was deeply concerning

The staff was not professional, poor English and not cooperative,won’t recommend it for anyone

Being treated with suspicion rather than courtesy is unacceptable in a hospitality environment

When I asked they said they thought we came with a group.

When we got back we were told that the AC was fixed.

This return trip to Twin Tower Hotel show improvement in service.

The staff of the hotel is very welcoming and nice.

She was truly wonderful and very respectful girl !

Clean hotel, beautiful lobby, very welcoming and helpful reception

The staff were super sweet and very helpful.

They deliver your luggage to your room.

The staff is very professional and welcoming.

Service in reception need an uppdate!

Staff is very helpful and friendly.

Perfect welcome, cleanliness is on point

All the staff are very kind.

Located on the major Rami IV Road in the Pathum Wan district, a few hundred metres from the Hua Lamphong railway station, once the main hub of the Thai rail network, the hotel is within walking distance of such landmarks at the MBK Shopping Centre and the Siam Fashion and shopping districts.

Firstly the hotel is situated very far from any sights or central locations (50 min walk to the palace) and therefore it was necessary to get taxis which are quite expensive for tourists as they will rarely use the meter.

The biggest downfall is the location where there are no BTS stations or bus stops nearby and you will have to either take a tuk-tuk or a taxi to get around the city.

The location is very close to the beach, about a 5-minute walk, and close to the Benjla street and restaurants. The location is really excellent and the price is very reasonable.

Once went up to the room it smelled like somobe just smoked in it And it smelled like that everyday, people were smoking outside in thebhall waybtoo noise nobrespecr for others

Not a really good location if you want to explore a lot of the neighborhood as most stores are closed. Also it's not walkable distance to the hotspots (like malls)

Among other hotels in Thailand this one stood out, the only place where I felt like I could have been staying in New York not Bangkok.

It was 193 baht from the hotel to Wat Phra Kaew, and it was convenient for sightseeing as it was close to the three major temples.

The location was very very far away from any where you wanna go as there was no place to eat or drink near or exchange shop.

The location is a bit far from any BTS or MRT and we had to walk for ages to get something to eat.

I strongly recommend that for the price they offer you can find a much better hotel and within a better location

It was a bit far out from central town so we either had to walk 45mins or ge

But if you’re here to rest and not traveling too much, that’s a great place for you.

The location is not too busy, so calling Grab is not charged with the prime rate.

The general direction she point to find it on the other side of the hall

The hotel shuttle took us to MBK Shopping Mall for 30 baht per person.

We were on the 15th floor, and the street noise was still awful.

The hotel is also very close to the beach which is a plus.

There is a hotel's taxi from here to MBK just 30 Baht.

Now when I come to Bangkok, I will know where to go.

Location is fine, no subway nearby nut 20 min walk to Siam

Otherwise very easy to catch a tuctuc or a Grab outside.

It feels like it's located in a ghetto on the MKAD.)

The location was perfect, close to major attractions and restaurants.

The location of the hotel is accessible to most attractions.

Top street food on the other side of the street!!!

Siam was 30 minutes walk about 10 minutes drive.

A lot of noise from the highway next door.

Location is excellent for tours and city attractions!

Need to get a taxi for transport.

Like so many properties worldwide, the hotel was closed during COVID and stayed closed for several months afterwards to complete extensive modernisations, which are immediately evident in the cavernous ground floor foyer.

Nothing is complimentary (No tea or coffee inside the room, No WiFi - Please note that expedia says there is free wifi but there is no free WiFi)

The pool is located between the two towers and is arranged in such a way that you don't get even a minute of sunlight throughout the day.

They did have another sauna in another room for 400THB but this was small and enclosed so wasn’t what I had booked for.

While I didn’t use the spa, pool or gym, I did have a quick look and here again, the facilities are quite extensive.

However, I was gutted to be told that the sauna and cold & warm water would not be open for another month.

For longer stays, or for guests who prefer to prepare their own meals or do laundry, these amenities would be incredibly beneficial.

I believe adding an oven and a washing machine would significantly enhance the guest experience and make your hotel even more accommodating.

The only thing that can be better is the Bathroom, the bathrooms are outdated and so is the television set with cable.

The electrical outlets do not work well enough and the shower type is too fixed without using the hose for better cleaning.

Old bathroom and the jacuzzi has limited hours for use, (only possible to use it 3 times a day for 45 minutes)

Hallway carpets are soiled, it seems the property had water damage in the past which has not been fixed since then.

In January unfortunately there was no bar staffed in the hotel, as the entire hotel was closed during the pandemic period.

There is wildlife in the hotel)) one crept in through the sewer, it was half-alive, meaning traps are set and working.

Apparently 3/4 of the hotel is closed, while all of this still seems to be open in the photos.

But overall, it is clean, and there is no instant coffee for guests who booked without breakfast.

The lobby is spacious and nice, it has free private parking available, very low price.

Both north & south towers have 4 elevators each which are very spacious.

Try to connect to WiFi and it says it costs 300b a day.

The lighting in the room is very weak except for the bathroom.

Nice big hotel had everything from moment walked into the lobby.

Did not use and facilities as only on a short stay.

All the facilities were out of order due to maintenance.

Passage area from lifts is not light up enough.

Unfortunately, the restaurants and the fitness area were closed.

The price, comfortable big bed, and clean facilities

Continuous noise from machines, night and day

The hotel is a vintage (oldish) building,

Hotel’s charging plug was not functioning

The Hotel lobby was well maintained.

Do not eat breakfast here, its heavily overpriced at 509 bath per person, its much more worth eating somewhere else, even if you take the sky rail you're not gonna get up to 500 bath per person.

The breakfast buffet was terrible there was little selection and the food was cold eggs were under cooked and they had fried potatoes that were cold as well

The breakfast buffet is ok, although they could have given more options for children's food and there was no hot chocolate and limited selection of juice.

The breakfast wasn’t very good and is definitely too expensive for Bangkok considering what you get (very limited choice and not very tasty).

The breakfast is good, with a variety of food for the price, tasty and clean, and the food staff is very helpful.

Oh and we had breakfast included but it wasn't in the end because of a Booking issue they told us ?

I was disappointed that we were not advised of charges for transfers as well as breakfast fees for our youngest child.

The buffet wasn't that great if you like a western breakfast id suggest going to a cafe or else where.

The breakfast advertised in the lift is far behind the photos, not really worths the hassle nor the price.

It was included, and there is so much food available, many different kind of bread, salad, rice and meals.

A very rich and diverse breakfast with all the additions and options that breakfast has to offer.

I was the only person in there on my first night then the buffet didn’t happen again.

No juice available during breakfast or lunch, but that's only a very minor thing to point out.

The breakfast (too many disrespectful Chinese people touching everything and it made it less appetizing to eat)

I opted for no breakfast as there are two small shops like 7-E nearby.

A wide variety of foods are served for breakfast, with ample choices for vegans.

My husband and I thoroughly enjoyed our breakfast every day while we were here.

We were a family of 5 but was charged for breakfast for the child.

The breakfast was very good, just like the meals offered in the restaurant.

The breakfasts, during my 10-day stay, were terrible; the same thing every day

Most important is that everything taste super good so kudos to the chefs!

The breakfast was really bad, there was no organization in the restaurant

We paid extra money for breakfast but its ok.

Last but not least, breakfast , too bland.

Fairly good variety for breakfast and lunch.

Breakfast was pretty horrible to be honest.

Many parts of breakfast were cold.

Breakfast is very very bad

Very good buffet breakfast

The breakfast was average.

The restaurant where the breakfast was served has one problem, which is that the orders take a long time, about 20-30 minutes of waiting, and when you order, you feel they are not paying attention to you, and the order comes incomplete, and their service was not good honestly.

The large main restaurant, the Gold Teak, on the ground floor sparkles with new fittings and furnishings and seats 300, while the fancier Fu Marn Lau on the 3rd floor seats 150.

I went for an early lunch in the Gold Teak because I heard a tour group was coming, so I got the first go at the sumptuous spread laid out for them.

It offers a pleasant atmosphere with delightful food and excellent service, making it a suitable choice for those seeking a dining experience away from the more bustling buffet settings.

I'm not sure if it was especially for the tour group who came in later and stripped the plates bare or if they do this every day.

It’s there anything open she said no no breakfast right now @@ but there was people inside eating and she wouldn’t let us go in to eat

The restaurant is very clean, the service is excellent, the staffs are friendly and the food is delicious, especially the lunch buffet and the dinner buffet.

The bar and restaurants are quite expensive but there is a street 5 mins walk away with excellent small restaurants with great food at great prices.

I return at 10 am oh my god she that lady standing there ignore me and went behind that counter talking to others staff ignoring me

The hotel restaurant was closed at 8 pm on 27 Dec so we ended up eating streetfood - with a few other hotel guests.

Than I say okay than any breakfast than she said yeah American breakfast I say ok than she said it’s open at 10 am

The food is somewhat high priced for what you get, it's like they are trying to be The sky bar quality but failing badly.

I have a very great time with Fu Man Lao restaurant ... lovey staff and services .. and the food is very delicious.

That was 10:00 ish am .. what kind of services is that @@ well I return the answer is NO NO NO

Again did not use the restaurant however did think a little on the expensive side especially if with a family.

It stated the hotel had 4 restaurants and a bar, only 1 place was open for food & drinks.

Pool restaurant was closed early (8pm) though the doors were open and they should officially close at 9pm.

A lady who stand there to supposed to greet guests told me dim sum open at 11 am

You can order anything and eat at the restaurant which is conveniently situated just attached to Lobby.

The concierge service is good and choices of breakfast menu for both veg and non veg guests.

The 4, yes four, restaurants offer different food styles (allegedly) but seem to cross over somewhat.

Why does a hotel only stock small 330ml bottles of beer and sell really bad wine.

Otherwise, everything was so neat and clean and the food in their restaurant was lovely.

They rarely have more than a handful of people in, giving them a cold ambience.

Furthermore, the restaurant, bar, and gym are not available at the moment.

Lunch buffet was excellent and not too expensive.

Had meal in lobby restaurant and no atmosphere.

Honestly, this was the most impressive spread.

I was super hungry I was pissed

And I must came back again.

Pool was nice but the ooool side bar the hour was supposed to start at 10-10:30 am no one was her and when staffs pass by when I ask they don’t seem to know anything about the hours

They are not giving permission to women's swim in the swimming pool without bikini which is very bad as I am Muslim. For that my wife can't swim.

The pool which was a very nice outside area had no snacks or drinks to purchase as the bar/restaurant was closed!

Was mis-sold as nowhere to get drinks from at the pool and this was on the 5th floor.

The swimming pool facilities are inadequate, with no proper locker room—only a restroom available for changing.

There is no hot water or soap for showering, and the jacuzzi water is cold.

The pool was definitely a highlight, great for a dip under the Thai sun.

Great to have a pool to relax at the end of the end.

Had a good swimming pool and sauna & steam facilities free of charge.

Apart from the pool nothing else was operating - due to covid?

The pool was cold and was in the shade all day.

The pool was really clean and got the sun all day.

The pool is smaller than it looks in the pictures.

So it was really not usable, especially for our kids.

The location, the breakfast, and the swimming pool.

The lobby area and pool area were lovely

The gym and the pool were also exceptional.

I loved swimming pool on the 5th flor.

Cold and uncomfortable pool, old and torn towels.

The hotel also has a swimming pool.

Another booking.com estate agent style image exaggeration.

The pool with Jacuzzi is really nice

Cool pool on the 5th floor.

The opening hours of the pool.

The pool closes way too early

Very dirty floor around the pool.

No bar/ restaurant near the pool

Pool area nice and clean.

Pool area was nice

The pool was cold

My request to have both rooms next to each other (there were three of us, no possibility of an extra bed in the room for our daughter) was confirmed by message but when we arrived at midnight, we were given two rooms on the same floor but on opposite sides!

I did not realize that the exercise facilties at this point were only opening at 7AM as I arrived around 23:00 and I did not read small print (my bad).

They are very strict at check-in time, as if you arrive before 2 PM, they won't even let you do a pre-check-in to make it easier when the time comes.

Please be aware that there will be a THB 1,000 deposit and will be return on your last day when you check out of the hotel.

I requested through booking.com a consideration on the last day (2nd booking charges) and was told no, this is our policy, we cannot help you.

They don't accept early check in or guide us like to drop bag, there is a shuttle so i can burn the 3 hours.

Requested early check in but was told very sternly not until 2pm however i saw many other guests being allowed to check in early.

Though I understood policy I asked for a refund due to fact I departed hotel one full nday prior to 2nd booking began

When I returned at 14:05 (official check-in time), I was told that the room with the large bed (my special request) wasn't ready.

The next day, I left early and returned to the hotel around 16:00, the cleaning and the bed had not been done.

I had already paid for the room through booking and they refused to refund me, telling me to contact the website.

For one night or two, it's still acceptable, but for a longer stay, 10 days for us, this is unacceptable! Shameful!

We were warmly welcomed by the receptionist, who kindly upgraded our booking from a standard room to a premium room.

Hotel messed up with the blocked money in my visa card and haven’t got my blocked money back yet.

I found out when I went to the hotel and they offered me no solution despite my distress.

Check-in and out is hassle free, fast and convenient especially with nice and helpful staff attending to you.

There was not the option for early check in when we arrived to the hotel at 5:30 am.

Background: I booked the hotel through booking.com 2 separate bookings as my travel plans changed mid-stride.

Check-in time was delayed by two hours even though I arrived early enough before check-in time

I was then told to come back around 12:00 to see if any rooms were ready.

I will not recommend this hotel simply due to the fact they apply zero consideration.

We arranged and agreed to pay 600 baht for a late checkout at 2 p.m.

Last day when chekout they came acussing we smoked while we didn't that was uncomfortable.

The only thing I dint like was checking out because I dint want to leave

I understand that the room may not be ready, they took my luggage (that's good).

Arrived very early at the hotel because I traveled by train all night.

First booking was checkin June 02 and checkout June 04.

I ended up staying there later and everything was fine.

Retrieves your luggage while waiting for the check-in time.

I was able to check in a bit early.

There is a shuttle going to MBK Centre but chargeable - I wish they could arrange for a shuttle going back to the hotel as well as the tuktuks charges twice the amount!

Called instead which cost a bomb only to be fobbed off and told to email and surprise surprise got no reply again so we ended up paying for an expensive taxi.

Tried to book the airport pickup service 3 times, first over email a week in advance then again two days before but got no reply.

Shuttle service available every 30 minutes (not operating around the clock), otherwise Grab is cheap and available like everywhere in Bangkok.

They were trying to be helpful and it was probably the (apparent) informal way of doing things in Thailand.

But they have great services for Taxi and the gaurds are extremely helpful in fetching you a taxi.

Advice is to ask the friendly doorman to get you one and ensure they use the meter.

The guys outside of the hotel focusing every customer who walks out of the hotel for transport

Difficult to get to via public transport in the heat (easy by Grab though)

Be aware of miscommunications with the tour service at the front of the building.

But they booked tickets for us though we did confirm that we wanted them.

Then the shuttle costs money, while in any hotel it's free for guests.

The sites on internet all say they provide that service but apperently not.

Hotel Tuktuk / shuttle every 30 mins for only 30 bahts per person.

With good traffic conditions, you can reach the airport in 35 minutes.

They have a very cheap bus that takes you to strategic places

The taxi drivers in front of the hotel are a bit expensive!

Just walk a few meters and you'll find normal prices again.

Taxi's & tuktuks waiting outside to take you anywhere, can't complain.

Can recomend everyone to download grab. (Like uber) best price.

Easily accessible via any type of taxi and well situated.

No skyline nearby but TukTuk or Grab works too

Need to call a taxi for everything

Transfers to/from airport cost us approx A$150.

Everything was easily accessible by Grab/Bolt/TukTuk/foot

8 mins taxi to Siam Paragon

Their car service was great.

I did not realize that the exercise facilties at this point were only opening at 7AM as I arrived around 23:00 and I did not read small print (my bad).

I booked this hotel because it had a gym and spa, when I arrived I found out they were doing building works so only the pool was in use

My experience was good until the point I asked for consideration to use the exercise facilities earlier than 0700AM - refused on consideration due to policy.

The gym demanded gymshoes and that info is not provided anywhere so we could not use it if we didnt buy new shoes.

I brought them from the hotel room to play after gym staff told me a few minutes before that it would be ok.

I was really looking forward to the gym. When we got there, we were told that the gym was closed.

Gym and ping pong: lack of signage about their policy that you could use these facilities once a day only.

This left my kids very disappointed that they could not play ping pong.

Gym was open but staff at the gym followed you everywhere, very annoying.

Lacks a gym (the hotel has plenty of space for one too!)

My son was not even alloud in to have a look.

The gym and the pool were also exceptional.

No gym or spa open when I went

The gym was closed due to refurbishment!

The gym was being renovated

The gym is closed.

Gym was unavailable

Nicely equipped gym.

Communication was poor.

Gym area closed.

Gym!

I booked this hotel because it had a gym and spa, when I arrived I found out they were doing building works so only the pool was in use

Spa is only open 2 hours in the morning, but plenty of other options else where.

Tried the Boran spa on the 5th floor (next to gym) and it was excellent.

They also get you out of the sauna if they suspect you haven't paid extra!

Also appreciated the jacuzzi, quite a bit of space to relax and unwind.

The water is not hot enough for showering, it was cold.

Inexpensive and the therapist did a great job with the massage.

The Massage in the hotel is very good as well

As a guest of the hotel this seemed ridiculous.

This is a big total with great massage service.

No gym or spa open when I went

Outdoor jet spa works at 50%

They charge extra for the sauna!

Spa facilities were clean.

Massage center

Regarding their parking, you absolutely must go to the reception to get your ticket stamped every time you leave

The security parking could be a bit grumpy and they constantly made noise with their whistles.

Parking process was a headache