
U Sathorn Bangkok Reviews: Everything Guests Say



We looked through 1,483 reviews of U Sathorn Bangkok, with 510 providing specific and relevant insights about the accommodation. To make the information easier to explore, we’ve organised the feedback into individual topics based on what guests mentioned.
To focus on substantive guest feedback, 973 reviews with little or no specific information were left out of the analysis.

Overall: What guests say
View U Sathorn Bangkok268 relevant reviews
Guests repeatedly describe U Sathorn as a beautiful, quiet garden oasis in central Bangkok, with a pool, friendly staff, good value, varied breakfast, and nearby restaurants and 7-Eleven. Some note the location is not optimal, while major renovations, construction, one noisy event, and occasional maintenance issues disrupted stays.


We loved our stay and have been to Bangkok on many occasions and had many nice hotels, but this is definitely a stand-out and our number one, and we will definitely return.
A lovely hotel with a nice quiet atmosphere that was unfortunately disrupted one evening due to a noisy corporate event involving a Boxercise class.
The hotel is not bad, secluded, but the location is difficult for taxi drivers to find; we searched for a long time.


The staff is very efficient and available for all your requests, and they do it all with a smile. 🙏
Also a gym and very beautiful palm trees in the garden, cozy in the evening with the lights on.
In fact, we are coming back in a few weeks to conclude our trip to France and Thailand!


The tranquility and location of the establishment, as well as the availability and kindness of the staff.
Superb hotel in the heart of Bangkok. It deserves its 5 stars for its design and facilities.
Very quiet, you don't notice you are in Bangkok, pleasant pool, very friendly staff, enjoyable stay


Here and there you can see that repairs are needed but that is also logical.
One of th nicest hotels this well travelled visitor has stayed at the world over.
Resort like, not too crowded with people and we can still enjoy the hotel.


Having visited many times, I have a lot of experience with this hotel.
For a busy city like Bangkok, you absolutely do not get this feeling.
If/when I return to Bangkok, I will most likely stay here again.


Quite a business hotel (understandable as it is in the business district).
We felt very comfortable and will definitely come back!! Thank you.
This will be our go-to hotel for future stays in Bangkok.


The location is not optimal, but it is very quiet.
The U Sathon is an oasis in this hectic city.
It has a great advantage of being available 24 hours.


Peaceful oasis in the middle of a busy city.
We left with wonderful memories and would happily return!
We didn’t like that we had to leave already.


But also the pool, the food, everything was great.
Having been a regular at another hotel in the same area, I wanted to change this year and I was not disappointed; the hotel is a bit less luxurious and new, but the garden, its pool, its small gym, and the kindness of the staff won me over!! I loved it!!
Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.


In a particular neighborhood, this very welcoming hotel with a great value for money is situated among charming little streets, and it has a tuk-tuk service that takes you to the metro station every hour... everything is well organized.
I been staying here a few times myself and can really tell its a small paradise located in Bangkok, would recommend this hotel to anyone who would like some peace and get away from the daily Bangkok stress.
My fiancée and I originally planned to stay her for 6 nights and then go to Phuket and instead we canceled our trip to Phuket just to stay here longer because the property was so amazing.


Staff: What guests say
View U Sathorn Bangkok291 relevant reviews
Staff kindness, warmth, attentiveness, and helpfulness are the hotel’s most repeated strengths; guests frequently describe professional, responsive service and memorable personal care, including Pao remembering a returning guest’s preferences and Ployly and Nai patiently handling requests. A minority report inattentive or unmotivated employees, repeated prompting, no breakfast drink service, and less attentive service than before.


- Arrived after 21:00, surprised by the night team and concierge who asked to choose ONE SOAP ... Strange, this is the first time we encountered this situation in a 5* hotel ... yet in BKK we have already stayed in several 5* (Intercon, Eastin, Sofitel, Marriott...)
We expressed our concerns and disappointment, and on top of this very regrettable situation the manager of the hotel simply gave us his card and advised to reach out to him if we ever desired to book a stay there as some kind of compensation attempt.
Even though I was in a bad mood the day before, when I made eye contact with the customer in the lobby the next morning and he greeted me first, I acted cool and ignored him haha.


Before I had even reached my room, I already felt that I had returned to a place where I was not just another reservation number, but a guest whose presence was appreciated.
We also did not feel the attention to detail and customer service that we had in previous years where we even got an upgrade once.
What made the experience even more special was that he remembered several of my personal preferences and requests from my previous stay.


But the hospitality and service of the staff are really the reasons why you want to return to this hotel.
Hotel staff: From the front desk, concierge, wait staff, technician to the housekeepers they all were friendly and polite.
We had support from the staff who carried us in the subway when they couldn't order a cab.


Sandwiches, bread, fruit, and juice... Thanks to them, I was able to eat heartily at the airport.
From the moment we arrived at the hotel we did not feel treated as regular customers.
After making a call to reception, I waited for 15mins and there was no response.


From the time we checked in to when we left the staff were fantastic.
The staff were always super sweet, very kind and always ready to help.
I was touched by the way they handled it without any hassle.


Some reception staff were not very interested in helping when we arrived.
Perfect stay, with really educated and available staff, very good English.
I would like to highlight the friendliness of the staff.


The staff is very professional and very available and helpful.
I met with the housekeeping manager who was very apologetic
All staff were friendly and keen to help whenever asked.


Poy.Hot and Oat have been very attentive and kind.
Also Wong & Yu, Pla, Pong and Miew, Pum.
Particularly treatmeg as staff are very cooperative and friendly.


The staff were accomodating for all your needs.
The tranquility, the service, the pool, the food
On top of that the staff were excellent.


All staff made our stay extremely enjoyable
The staff were really attentive and lovely.
All the staff so kind and welcoming.


Location: What guests say
View U Sathorn Bangkok280 relevant reviews
A peaceful, leafy oasis in Sathorn, surrounded by gardens and a quiet residential atmosphere despite central Bangkok. Restaurants, malls, Lumpini and Benjakitti parks, and a 7-Eleven are nearby. The main drawback is distance from MRT and tourist sights: expect a 10–15-minute walk, occasional tuk-tuk shuttle, or Grab through a tucked-away alley.


The surrounding palms and gardens are such a relief in what is a vibrant and noisy city, that a ambience of clam and serenity apply, so much so, that this three week stay kept us both fixed in spending most of our time soaking up a wonderful and unique experience, within the grounds.
The hotel is in a very quiet area and allows 24-hour stays, which is greatly appreciated if your flight leaves in the afternoon or early morning (for example, if you check in at 8:00 PM, you can check out at 8:00 PM on the last day).
It takes 12 minutes to walk from the station, but although it says 12 minutes, the sidewalk is very narrow and there are a lot of cars, and it's too hot to walk back and forth every day, so I took a taxi once or twice.


What I loved most was, you are literally a block away from one of the main streets, a block away from all the tall buildings, but once you get to the only 2-3 storey hotel, it is like your quite oasis.
Rather, even hotels with good locations that are a 5-minute walk from the station can be quite tough in the heat, so I think taxi transportation will be the norm.
In past reviews, the location seemed to be a drawback, but considering that taxi transportation, like Grab, is basically the norm, it was not a problem at all.


The hotel is beautiful but in a rather run-down area of Bangkok (it’s in Sathorn which is quite high-end but it’s immediate surroundings are not.)
Location not far from the center of Bangkok but the environment in this hotel made me feels like out of busy Bangkok.
The hotel was located in a quiet area and there was no traffic noise, which is excellent in a million-person city.


There are also lots of restaurants close by, so we didn't feel the need to go into Bangkok each evening.
Great garden, you are in the city and you could think you are in Koh Chang or Hua Hin.
All the drivers I encountered knew the hotel location, so there was no need to check the navigation!


It's pleasant when you come back from a day of sightseeing in the city, it's truly relaxing.
So many food options around ( even though the hotel also has great dining facilities )
U Sathorn is a gem in Bangkok, it’s private quiet, yet super well located and central.


15 minutes walking distance from Lumpini and 10 minutes walking to various trendy coffee shops, etc.
Such a great hotel in good location with access to great restaurants and transport facilities.
We were happy to stay in at the hotel and walk to nearby food options.


But that is more due to Bangkok in general than to the hotel specifically.
Furthermore, the establishment is not very close to restaurants/bars (being on a private street)
Shops and amenities around the property were spare and a short walk away.


The trolleys outside our aisle, slamming of doors kept us awake most times.
The location is very good because it is away from the chaos.
I just love this oasis of calm in the middle of Bangkok.


The hotel is quite far from the center, difficult to access Sukhumvit.....
The U-Sathorn is a peaceful oasis in the heart of Bangkok.
The hotel is the true oasis in the Bangkok jungle :)


Ideal for those who don't like chaos and hotels in skyscrapers.
Initially, the hotel's lush gardens and serene pool area impressed us.
Very well located hotel with all the facilities you need.


Rooms: What guests say
View U Sathorn Bangkok273 relevant reviews
Rooms are repeatedly described as exceptionally spacious, clean, comfortable, and well equipped, often with large bathrooms, quality showers, balconies, or pool/garden views. Recurring drawbacks include dated decor, occasional maintenance problems, weak soundproofing, loud air conditioning, uncomfortable or sunken mattresses, and inconsistent handling of room requests or cleaning.


On two occasions, when we got to our room at night after spending the whole day in the city, we didn't have any towels so we had to call the reception and even go personally to complain since the day was passing. time and no one brought us any towels to dry off after the shower.
Or, if you're at least 1.9m tall, you can slightly cover the air conditioning grille with your fingers from a chair and lie with your feet towards the headboard of the bed, which reduces the airflow a bit, but it still blows no matter the air conditioning speed.
Only complaint was that we asked for a quiet room and yet we were located on a middle floor with a young family above us who had kids that were constantly running around and jumping up and down on the bed causing us to be kept awake.


The floor-to-ceiling windows are very clever; when you turn on the air conditioning, it will turn off, and when you close it, the air conditioning will turn back on by itself.
The room itself was so spacious, clean and incredibly comfortable - lots of storage space, a desk area, and the drip coffee machine was a great feature.
Make sure you pay the bit extra for a room looking over the gardens and pool for a great view and the feeling of space.


The air conditioner in the room smelled strongly of mold, making it necessary to keep the temperature very low to improve it slightly.
With the concept of 24-hour room usage from check-in, you can also use your room until the evening for late departures.
The temperature of the room goes up to 27C during the day even when it’s set as the coolest temperature.


I would certainly this visit this place again but next time I would insist on a 3rd floor room.
Room itself was well thought out and great size, generous bathroom, bed was comfortable and minifridge was well stocked.
Unfortunately, when I checked in on the day of arrival, the request had not been reflected at all.


Our room was upgraded and with a congratulatory honeymoon cake on arrival which was a beautiful touch.
Same for the room, no Smart TV, only 2 complimentary drinks in the fridge, cheap toilet paper.
However having a shower screen instead of a full length door on the bathroom let it down.


Wri was upgraded to a deluxe corner room. Very spacious with a view of the pool.
But some cosmetic renovation, sound proofing and more digital solutions in the room are needed
In some areas, the plaster is peeling from the ceilings and the ceilings look yellowed.


A stunning bathroom and walk-in wardrobe and a beautiful bedroom with yet another balcony.
The rooms are large, very clean, and the King Size bed is very comfortable.
A large comfortable bed, excellent air-conditioning and a spacious balcony ensured quality accommodation.


The door of the toilet in the room is open at the top.
I did not like the see through glass door on the toilet.
It was very quiet and the staff, particularly Win, were very helpful.


The room is really very comfortable and the bed is excellent.
Book at garden room for a great view of the pool.
The bedding is of good quality, as are the amenities.


The room is large and cozy, as is the bed.
Great size bedroom and bathroom, with excellent water pressure.
Room and pool made the stay relaxed and pleasant.


Breakfast: What guests say
View U Sathorn Bangkok248 relevant reviews
Breakfast is overwhelmingly praised for extensive international, Thai, vegan, and à la carte choices, including Eggs Benedict, with terrace seating and free room delivery. Recurring criticisms include limited or repetitive variety, occasionally low quality, missing fresh juice, and one report of a cramped room with a wait exceeding an hour.


They just need to change the fruit juices at the breakfast buffet, which are, as usual in the country, concentrated fruit juices???! It's a shame because there are plenty of fresh fruits, and it would be nice to have real fresh fruit juices!
Of the 4 days we stayed, everything was quite chaotic: one day they offered us breakfast à la carte at the beginning, another day at the end,... the last day they didn't even offer it to us.
Great quality of breakfast, too bad that during 2 breakfasts we couldn't enjoy the first day because we had to leave for the airport early (left the hotel at 07:15) for a BKK-CNX-BKK the same day.


Breakfast is served on the 2nd floor above the lobby, and in addition to the basic buffet, you can order main dishes that are brought to your table, making it convenient.
The U Sathorn breakfast has always been very good, indeed one of the best you can encounter...until now, others have caught up and are doing better.
While the breakfast offerings were adequate, the absence of hot chocolate was a peculiar omission that did not go unnoticed.


The breakfast needs more variety, especially dumplings; only pork and every day there are no vegetables or prawns.
Amazing selection of food at breakfast, we wished we had stayed another day to enjoy it!
The breakfast is very tasty and is served in a restaurant with a great atmosphere.


The breakfast has a lot of quantity and options but very low quality.
The breakfast is the best I've ever had in a hotel abroad.
Breakfast buffet taken on the upstairs balcony was a real treat.


Like fruits and fruit juices that can only be tasted locally.
We were offered a take away breakfast for our early flight.
Good breakfast,& very nice to sit outside on the balcony


The wonderful breakfast. Different every morning with an exceptional choice
Also, the breakfast does not meet the standard. Unfortunately!!!
Every morning I was drinking the healthy smoothie :)


I wish there was fresh juice during breakfast.
On top it arrived cold- the 'hot' breakfast.
Poached eggs on brioche bread were elite.


They gave it to me without sauce.
Nothing to criticize about U Sathorn
Breakfasts are delicious and varied.


Beautiful property, loved the breakfast,
The breakfast is remarkable,
THE BREAKFAST WAS AMAZING


The breakfast was terrible.
The exceptional breakfast
Extensive breakfast buffet


Pool: What guests say
View U Sathorn Bangkok181 relevant reviews
The pool is repeatedly praised as beautiful, large, well maintained, peaceful, and surrounded by lush gardens—an oasis in Bangkok—with plentiful loungers, poolside service, and enough space for laps. Reported drawbacks include slipping cushions, occasional pigeons, construction or event noise, limited shade or lighting, and one account of overcrowding and dirty, oily-smelling water.


Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.
Guest just jumped in the swimming pool without taking shower first, seems very dirty. Better put a policy in place when using the swimming pool or put a signage next to the pool.
In fact, while you are relaxing by its pool, surrounded by lawns and coconut palms, you wouldn't even know you were in the lap of a vibrant city.


Very beautiful and large swimming pool in a quiet area away from the hustle and bustle of Bangkok, ideal for relaxing after a visit to the Thai capital.
You can even order snacks and drinks through the hotel app, mention that you’re at the pool, and they’ll bring everything right to your sunbed.
These young women took pictures all the time with no limits and they did not understand, that other guests did not want to be photograped.


Pool looked nice with a decent size in the garden but it’s always in the sun and no shade so we didn’t use it.
Pool: Beach towels are provided, there are three floating pool sofas, plenty of lounge chairs, and various birds nearby create a very pleasant atmosphere.
In a city like Bangkok with many high-rise hotels, this low-rise property surrounded by gardens and a pool has a resort feel.


There were always plenty of sunbeds available at any time of day, even though the hotel was fully booked.
Just lie back and snooze under umbrellas, or have drinks brought to you by smiling staff members.
The atmosphere around the pool was serene, and the poolside service was a wonderful bonus.


Nice pool/garden area for a swim at after a day of shopping or sightseeing.
The pool and garden were well maintained, creating a peaceful atmosphere to relax.
This is a low-rise hotel around a central pool and large garden.


The pool, esp the call button to order food and drinks!
The pool, the food at the lunch restaurant, and breakfast.
After lunch and a swim in the gorgeous pool,


They should be able to be tied down.
Large and beautiful swimming pool (ideal water temperature)
The quiet surrounds of the pool area


The swimming pool is great, beautiful garden.
Nice pool and green, lush surroundings.
Gorgeous infinity pool and spacious grounds


Very nice pool area, super quiet
Room, pool, and food are great
The swimming pool is fabulous.


We love the swimming pool
Beautiful pool, lovely and peaceful
Pool has sunlight all day!


Facilities: What guests say
View U Sathorn Bangkok98 relevant reviews
Beautiful, quiet gardens and a large, well-maintained pool are the standout facilities, complemented by a gym, bicycles, ample loungers, strong WiFi, good dining, and relaxing architecture. However, renovation sometimes caused all-day construction noise and cramped spaces, while recurring concerns included stained carpets or seating, worn towels, incomplete cleaning, and no elevator or pool railing.


Also, the bathroom in the room has an opening above it, so unless you're very comfortable with someone, it might be a bit awkward to share a room. Although it can be covered with a curtain, you can still hear sounds.
There is even a dedicated delivery station near the lobby if you have something dropped off by Grab, it’s all been thought through very carefully to make it so comfortable for guests.
Only one soap provided at time of check-in, we have 2 ppl and we do not want to share the soap, plus only 1 tea bag per day...


It's different that I can request room service and other concierge services in real-time through the app and receive feedback. It was convenient and nice.
Everything was available, but I think it would have been an even better experience if there was a walking path or garden.
There should be a railing in the pool so that those of us with hip problems can also use the pool.


Overall, it was clean, and despite the daily rain, the cleanliness was always maintained, so I didn't have any inconvenience.
Even though parts of the hotel were undergoing a renovation it did not have any effect on our stay.
The peace and quiet (listen to the birds sing), comfortable beds and pillows, cleanliness, the pool and gardens


The lobby is bright, and as soon as you arrive, it's beautiful and the swimming pool is nice.
The U hotel app was amazing and we could communicate with the reception and services through a chat.
Some comments about cleaning, they need to vacuum the floors more thoroughly, other than that it's okay.


A few minor points for improvement, the shower needs to be cleaned more thoroughly, otherwise no comments
It's great that you can request all orders and amenities through the app, including room service.
Had to let the water run for quite some time in order to get hot water.


Although there were renovations in the facilities, they did not affect rest at all.
The availability of facilities was excellent, always sun loungers available by the pool.
The garden, the calm, the pool, the breakfast, and the perfect room.


The property is currently renovating their lobby and the breakfast room.
The tranquility and the amenities of the hotel and the pool
A 5 star hotel should have a better entertainment system.


Not good value and inconvenient due to rennovation
Having bicycle rentals available was a great bonus.
It has beautiful gardens and a pool area.


The whole facilities were great and clean
Building and architecture conducive to relaxation.
The food and drinks were excellent.


Located in a beautiful garden,
Beautiful garden and great pool.
The garden, the tranquility


Restaurant: What guests say
View U Sathorn Bangkok96 relevant reviews
Guests consistently praise the Library and pool restaurants for excellent, varied food, attentive service, and often reasonable prices; Thai dishes, steaks, breakfasts, and desserts stand out. J’aime offers an exceptional Michelin-starred experience but can be expensive. Reported drawbacks include no halal options, a dusty plate, declining coffee quality, and limited café hours.


I ordered the salmon steak, and while the food itself was excellent, the black plate it was served on was covered with a noticeable layer of dust.
Unfortunately, there was an unpleasant episode as for 3 consecutive days they did not allow access to the restaurant's internal room because it had been booked .....
And going out nearby where there are some very good restaurants (especially Iode, a wonder) that make great cuisine at very reasonable prices.


In the evenings, the hotel’s restaurant was an excellent place to dine – perfect after a long day in the city.
We pushed the boat out on our last evening and ate at J'aime by Jean -Michel Lorain it is a must.
As the biggest bonus, I commend the chef💯👍 for the exclusive taste of all the dishes, perfect service, and amazing desserts.


It is unfortunate that neither the chef nor the server checked the condition of the plate before serving the dish.
As the biggest bonus, I praise the chef💯👍 for the exclusive taste of all dishes, perfect service, and amazing desserts.❤️
The restaurant by the pool is very good, all dishes are presented very nicely and are of good quality.


Alongside the pool is the main lobby building with a sumptuously appointed restaurant (also the breakfast venue) located upstairs.
No halal food options, which is a shame. However, the hotel makes the necessary arrangements to offer vegetarian alternatives.
We had intended to eat out most nights but it was so good we went back night after night.


The library restaurant was lovely for a casual evening meal and the staff were really attentive and lovely.
The restaurant is fabulous with great choices for breakfast lunch and dinner should you choose to eat in.
Additionally, the breakfast restaurant is French and has earned one Michelin star, and the breakfast was very delicious.


For dinner, I recommend avoiding the table *J'aime*, pretentious food that's very average and especially overpriced.
The meal was exceptional, how sad to know that it will soon be over.
Restaurant bar by the pool, with attentive service, excellent cuisine, and very reasonable prices!


We had one evening meal at the hotel and it was okay.
The library restaurant was fabulous, as was all of the food.
The food in the restaurant was also really very good.


Prices for meals and laundry service far too high.
Awating to come back after their restaurant rennovation.
The food from the Library is always fantastic.


Handy to have onsite restaurant & café.
Breakfast and dinner at J'aime was fantastic.
ให้บริการมื้อกลางวันถึงค่ำ ตั้งแต่ 11:30 – 22:00 น.


Loved the food in The Library.
Good food, very friendly staff
The onsite restaurant was excellent.


Check-in / Check-out: What guests say
View U Sathorn Bangkok60 relevant reviews
The standout feature is 24-hour room use: checkout generally matches check-in, enabling early arrival, late departure, and easier airport travel. Guests praise flexible and early check-in, friendly service, and occasional complimentary extensions. However, policies can require advance notice, incur surcharges, or be restricted unexpectedly due to bookings, with reported checkout times ranging from 1pm to 9pm.


The biggest advantage of this hotel is flexible check-in, check-out, but you need to let them know couple of days in advance to prepare your rooms when you arrive to Bangkok - even it is 8 am, you can check-in, but you check-out also at 8 am on your last day.
And one of the best things is being able to access your room for 24 hours, you can't find that anywhere!! Since these days you check in later and check out earlier, this doesn't happen here, and it's a great bonus!!
The service was particularly good, as the check-out time is the same as the check-in time, meaning that if you arrive at 5 PM and check in, you also have to check out by 5 PM upon departure.


It’s my mistake that I did not read the terms, but I don’t think the hotel should change the terms as it was clearly written in my booking that I can enjoy 24-hour use of room.
But finally, a hotel that is not part of this rort, I am so glad I found this hotel which basically does 24 hour stays, check in at 10am- check out at 10am
We were contacted by the hotel prior to arrival to ask our preferences on pillow's, tea choices, and fragrances of the toiletries, which were all there when we were taken to our suite.


It was great that check-out was possible 24 hours after check-in, so I didn’t have to worry about my luggage on the last day and could take a shower before heading home.
The worst thing of the stay is that on the last day, I was informed my check-out time was 1pm and that I had signed a paper agreeing to that during check-in.
Nothing, everything was perfect, even the room was ready for us at our arrival at 10 am and the check-out whenever we wanted without extra charge; really nothing to complain about.


I was told it's based on a 24-hour stay, but I was suddenly asked to check out at 8 PM without prior notice (no announcement or sign), which left me confused.
Even though I checked in late at 2 AM, I was grateful for the kindness in guiding me to my room and for the room upgrade with a pool view.
Later, we decided to extend our stay for two more nights and asked the hotel if we could keep the same room to avoid packing and unpacking our luggage.


Since we arrived after 6 PM, we could keep our room until 6 PM the next day (and didn't have to check out by noon as usual).
Originally booked for 2 separate beds but when we checked in they told us it would only be available at 11 pm, past our check in time.
The biggest dissatisfaction was that I chose this accommodation because it said I could stay for 24 hours, but they said it was only until 6 o'clock.


We later discovered that this was untrue and the real reason our room would not be available was because they had booked it for a wedding party.
On the checkout day there was some kind of event taking place at the hotel, we were not informed that the breakfast buffet hours would be reduced.
We arrived at the hotel at 9 AM, and after a long flight, we appreciated the early check-in and the immediate access to our hotel room.


On arrival for our first stay, we were told that our room (a suite) would not be available on our return because of "maintenance".
For those checking in late at night due to early morning flights, be sure to note 'check-in at midnight' in your reservation memo.
During check-in, it was quite late and raining and I probably signed it during a rush without reading the terms clearly.


They were unwilling to accommodate us and insisted that we pay a surcharge for a different category of rooms.
You book the room for 24 hours which is very convenient when you have an early flight.
This is totally unacceptable, especially as we were not told until we arrived for our first stay.


Being able to check out at 5pm was probably the best bit with a 9pm flight!
Had a little hiccup with the wrong room type but problem solved quickly.
I regret that both rooms were not available at the same time.


CHECK IN: Welcome drinks are offered, and check-in is available 24 hours.
But i arrived at about 10:40 pm in your hotel.
We arrived at 11 am after a long journey.


Transport: What guests say
View U Sathorn Bangkok58 relevant reviews
The hotel is somewhat distant from MRT/Lumpini station, typically a 15–20-minute walk. A free tuk-tuk is convenient but often runs only every two hours or at set times, usually one-way. Grab, Bolt, and taxis are practical alternatives, though traffic can cause delays, especially during rush hours and airport transfers.


It is far from the BTS and MRT stations, so mainly by car. Using taxis or the app service Grab is very convenient and the prices are reasonable, but getting stuck in traffic during the morning and evening does make close proximity to the station appealing.
Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.
The only thing I would mention is that there are huge traffic jams on the streets where the hotel is located until you reach the main road, keep that in mind for your travels, especially when heading to the airport!


It is not particularly cheap compared to other similarly quality options with better locations, although the size of the rooms, the pool, the tranquility, and the quality of the breakfast justify the price.
A shuttle service (set times) will take you to the nearest transport network but there is no pick up service a bit of a walk back to the hotel but not too bad.
There is a shuttle that takes you to the station every 2 to 3 hours, but if it's not that time, you have to walk or use Grab.


Considering that rides from Grab and Bolt are not coming easily these days (and delays increased due to bad weather), the transportation situation was very poor.
Easy to call for a grab bike and then it’s 10 mins to the heart of the city, vis a vis 20-25 mins by car.
It's easily solved with cheap taxis or the bold app, but during rush hour there can be delays in getting to and from the hotel.


Also only a short walk or hotel Tuk Tuk to metro where you can tap and go with your contactless bank card.
The hotel is 1 km from the metro, and there is also a shuttle that regularly takes you to the metro.
Taking a taxi between the destination and the accommodation was fine, but the distance to the MRT was a bit awkward.


Do haggle over price because none of the taxis use meters and they always offer an inflated fare to start with.
There is a Tuk Tuk shuttle, but it runs very infrequently, only every 2 hours if it even runs at all.
It would not cost the hotel much effort or expense to make the shuttle reliable, at least to run every hour.


Every time I went out, it took a long time, so I ended up mainly using Bolt bikes to get out.
A free tuk-tuk to the underground station or a 15 minute walk to the main road, grab is a must.
Handy tuk-tuk service to MRT, which is clean, reliable and faster than going by car during times of heavy traffic.


Only slight issue is getting a taxi from hotel can sometimes take a bit of time when traffic bad.
Massage salons and restaurants are a bit further from the hotel, so taxi rides were often necessary.
In my opinion, it should circulate non stop, or at least when a costumer needs it.


You could easily order taxis via Grab, which usually arrived within a few minutes, really excellent!
The only difficult can be getting around as the public transport is not close by.
The provided shuttle service, for example to public transport, is not available frequently enough.


With a tuk-tuk service that takes you to the metro station every hour...
The tuk-tuk that can take you to the metro is very practical.
Shuttle service to the nearest metro station, very easy to book taxis...


The shuttle provided by the hotel only runs every 2 hours
Organisation of car pick up and drop off went well.
Need taxi to get most places.


Gym: What guests say
View U Sathorn Bangkok20 relevant reviews
The hotel has a small, sometimes crowded gym, often open 24 hours, with several guests calling it well-equipped, clean, new, airy, and sufficient. Recurring drawbacks are limited space, insufficient equipment, and occasional maintenance concerns, though many guests consider the fitness room a useful amenity.


The amenities are also excellent, whether it is the comfy super-king beds, gym / quality soaps, etc.
The fitness room lacks a bit of equipment... But that's the only downside!
There is a small gym, and I have used it several times.


Only our family (4 people) could go inside, but narrow and crowd
The gym is small and I would consider more careful maintenance
All the gym gears looked new, clean and worked well.


There is a lack of equipment in the gym
There was a small fitness facility too.
There is a well-equipped fitness room.


Airy gym that overlooks the pool.
However the gym was great.
Small gym open 24 hours.


Gym was a nice touch.
Gym was too small.
The gym was great


The well-equipped gym
24-hour fitness room.
Also a gym


Gym was sufficient.
The gym,
The gym


Gym,


There was not a Spa and wellness centre on sight , however a quick google search found the chain they refer customers too, the closest was a 9 minutes walk
No jacuzzi and no massage rooms available at the hotel, but they offer near by perfect spa and free tuk-tuk ride from the hotel, it is very short distance.
We were never able to use the spa service because it was fully booked for 4 days.


The main thing I found annoying is the “spa service “ it’s not located at the hotel.
The hotel indeed also offers the possibility for outsiders to access the internal services.
It would have been lovely to have my feet done,


Mostly at that price there is massage as well
The hotel offers massages in a luxurious salon.
The hotel offers massages in a luxury salon.


Also no spa at the hotel.
No massage at the hotel
No spa facility (outside company)

U Sathorn Bangkok
More 5-star hotels nearby


Akara Hotel
Read guest reviews
Akara Hotel Bangkok
Read guest reviews
Al Meroz Bangkok
Read guest reviews
Amara Bangkok Hotel
Read guest reviews
Amari Bangkok
Read guest reviews
Amari Don Muang Airport Bangkok
Read guest reviews
Anantara Riverside Bangkok Resort
Read guest reviews
Anantara Siam Bangkok Hotel
Read guest reviews
