U Sathorn Bangkok Reviews: Everything Guests Say

U Sathorn Bangkok ReviewsWhat Guests Say About U Sathorn BangkokEverything Guests Say About U Sathorn BangkokU Sathorn Bangkok Guest Feedback
U Sathorn Bangkok 📍 105, 105/1 Soi Ngam Duphli, Thung Maha Mek, Sathorn, Bangkok, Thailand 5 Star Hotels in Bangkok Rating: ★ 9.4 1,483 total reviews 510 relevant reviews Book this hotel

We looked through 1,483 reviews of U Sathorn Bangkok, with 510 providing specific and relevant insights about the accommodation. To make the information easier to explore, we’ve organised the feedback into individual topics based on what guests mentioned.

To focus on substantive guest feedback, 973 reviews with little or no specific information were left out of the analysis.

Overall: What guests say

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268 relevant reviews

Guests repeatedly describe U Sathorn as a beautiful, quiet garden oasis in central Bangkok, with a pool, friendly staff, good value, varied breakfast, and nearby restaurants and 7-Eleven. Some note the location is not optimal, while major renovations, construction, one noisy event, and occasional maintenance issues disrupted stays.

In a particular neighborhood, this very welcoming hotel with a great value for money is situated among charming little streets, and it has a tuk-tuk service that takes you to the metro station every hour... everything is well organized.

★ 8.0Family with Children

We stayed here for 10 days because our son was staying in Bangkok and booked another three nights in this lovely accommodation after returning from Krabi.

★ 10.0Family with Children

The hotel itself has a Michelin Guide restaurant upstairs, and my husband and I left the dinner feeling absolutely on cloud nine.

★ 10.0Couple

It was clean and everything would have been good if there hadn't been a huge construction site at the hotel

★ 2.0Family with Children

The Grab fare of 100-130 baht, which is about 4,000-6,000 won, was sufficient to get to any desired location.

★ 9.0Couple

A drywall wall instead of access to the bright large reception area that made us choose this hotel.

★ 5.0Couple

The hotel is very good but may need a more meticulous maintenance to stay at its best.

★ 9.0Extended Group

Having stayed at the U some years ago ,my visit this time was a very pleasant return

★ 9.0Solo Traveller

A resort in the midst of a big city, providing comfortable accommodations that help you relax.

★ 9.0Couple

The hotel has a lot of potential but we missed a soul in the hotel.

★ 6.0None

It is only technicalities that don't allow this beautiful Hotel to be a 5 star.

★ 10.0Family with Children

Wonderful hotel, rooms facing the garden are very comfortable, direct access to the pool.

★ 10.0Family with Children

I will definitely come back to this place when I am back in Bangkok.

★ 9.0Family with Children

U Sathorn is definitely a place that I would love to visit again.

★ 10.0Solo Traveller

Pool is beautiful and nicely surrounded with lots of green and well maintained.

★ 10.0Family with Children

I stayed for 3 separate visits over the Christmas/ New Year celebrations.

★ 10.0Couple

Everything was perfect, the hotel is very well maintained and nice.

★ 9.0Couple

Their 24 hour policy and all day breakfast options were unique.

★ 10.0Couple

Best place to stay at Bangkok for me and my family.

★ 9.0Family with Children

The stay was comfortable and highly recommended for family stay.

★ 9.0Couple

Relaxing atmosphere although located in the middle of the city.

★ 10.0Family with Children

A very pleasant address, but pay attention to the details...

★ 8.0Couple

Or travel to the city to see the sights.

★ 10.0None

A quiet oasis in the middle of bustling Bangkok.

★ 8.0Couple

Technical level of the hotel can impress even geek.

★ 10.0Couple

Having been a regular at another hotel in the same area, I wanted to change this year and I was not disappointed; the hotel is a bit less luxurious and new, but the garden, its pool, its small gym, and the kindness of the staff won me over!! I loved it!!

★ 9.0Couple

Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.

★ 9.0Couple

I been staying here a few times myself and can really tell its a small paradise located in Bangkok, would recommend this hotel to anyone who would like some peace and get away from the daily Bangkok stress.

★ 10.0Family with Children

My fiancée and I originally planned to stay her for 6 nights and then go to Phuket and instead we canceled our trip to Phuket just to stay here longer because the property was so amazing.

★ 10.0None

We stayed at the hotel because the 24-hour-use-of-room was perfect for our last day in Bangkok, but we will definitely stay here when we visit the city again because the value for money is incredible.

★ 10.0Couple

Staff: What guests say

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Staff kindness, warmth, attentiveness, and helpfulness are the hotel’s most repeated strengths; guests frequently describe professional, responsive service and memorable personal care, including Pao remembering a returning guest’s preferences and Ployly and Nai patiently handling requests. A minority report inattentive or unmotivated employees, repeated prompting, no breakfast drink service, and less attentive service than before.

- Arrived after 21:00, surprised by the night team and concierge who asked to choose ONE SOAP ... Strange, this is the first time we encountered this situation in a 5* hotel ... yet in BKK we have already stayed in several 5* (Intercon, Eastin, Sofitel, Marriott...)

★ 7.0Family with Children

We expressed our concerns and disappointment, and on top of this very regrettable situation the manager of the hotel simply gave us his card and advised to reach out to him if we ever desired to book a stay there as some kind of compensation attempt.

★ 7.0Couple

Even though I was in a bad mood the day before, when I made eye contact with the customer in the lobby the next morning and he greeted me first, I acted cool and ignored him haha.

★ 1.0Couple

When a small issue happened in the bathroom, you handled it so kindly and even offered us a complimentary drink when we checked out — I’ll never forget that.

★ 10.0None

The staff are very friendly and I was impressed that they packed a lunch box when I checked out early on the last day.

★ 9.0Couple

Throughout my stay, both Ployly and Nai listened carefully to every request with patience, professionalism, and a genuine willingness to help.

★ 10.0Solo Travel

There were not so many staff especially pool area, it was difficult to get attention to order food and drinks

★ 8.0

The staff were incredibly helpful and went out of their way to ensure we had an excellent stay.

★ 9.0Couple

The team was attentive and kind throughout our stay, always ready to help with anything we needed.

★ 9.0Extended Group

They work hard, often in heat extremities, whilst nothing is too much trouble for the guest(s).

★ 10.0Partner

Helpful staff, hotel is both close to the city center and a haven of peace

★ 9.0Family with Children

None of the staff explained to me how to use the pool, breakfast, etc.

★ 6.0None

The staff was absolutely great. Friendly, helpful, and always went the "extra mile."

★ 10.0Couple

And the staff is very attentive and always ready to help you.

★ 10.0Couple

Nothing is too much for the staff to make you feel comfortable.

★ 10.0Family with Children

Every member of the staff was kind, welcoming, and genuinely hospitable.

★ 10.0Business

The staff are very helpful and most eager to please.

★ 8.0Family with Children

The staff was very helpful and friendly at all times.

★ 10.0Family with Children

We have rarely felt so welcome as in this place!

★ 10.0Family with Children

The staff fixed it, so no issues the next night.

★ 9.0Family with Children

The staff is very attentive and ensures you lack nothing.

★ 10.0Family with Children

It was peaceful, serene, and comfortable with hospitality-minded staffs.

★ 10.0Family

The staff was friendly and helpful, but often slow.

★ 10.0Family with Children

Members of the staff were friendly and helpful.

★ 10.0Family with Children

Nothing is any trouble for this young man.

★ 10.0Couple

All personnel very welcoming and polite and helpful.

★ 10.0Couple

The staff were very welcoming and informed.

★ 10.0Solo Traveller

And especially the staff who are impeccable.

★ 10.0Solo Traveller

The staff was very nice and attentive.

★ 8.0Family with Children

Although staff were friendly service was limited.

★ 8.0Couple

Location: What guests say

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A peaceful, leafy oasis in Sathorn, surrounded by gardens and a quiet residential atmosphere despite central Bangkok. Restaurants, malls, Lumpini and Benjakitti parks, and a 7-Eleven are nearby. The main drawback is distance from MRT and tourist sights: expect a 10–15-minute walk, occasional tuk-tuk shuttle, or Grab through a tucked-away alley.

The surrounding palms and gardens are such a relief in what is a vibrant and noisy city, that a ambience of clam and serenity apply, so much so, that this three week stay kept us both fixed in spending most of our time soaking up a wonderful and unique experience, within the grounds.

★ 10.0Partner

The hotel is in a very quiet area and allows 24-hour stays, which is greatly appreciated if your flight leaves in the afternoon or early morning (for example, if you check in at 8:00 PM, you can check out at 8:00 PM on the last day).

★ 9.0Couple

It takes 12 minutes to walk from the station, but although it says 12 minutes, the sidewalk is very narrow and there are a lot of cars, and it's too hot to walk back and forth every day, so I took a taxi once or twice.

★ 7.0Couple

There was a convenience store right next door and getting from the hotel to the city center by taxi took about 3 km, but due to traffic jams, the journey time was about 45 minutes.

★ 10.0Couple

It’s a few minutes walk to get to local attractions like One Bangkok on Rama IV road, or the hotel run a regular shuttle tuk tuk to the area.

★ 10.0Solo Travel

Location is not the best so we had to make use of the free shuttle to Lumpini and from there we could get almost anywhere.

★ 9.0Family with Children

A little bit tucked away off the main areas but quite and with a whole under French restaurant just five minutes walk away.

★ 9.0Couple

Though a bit far from many major destinations, there is a free shuttle to the MRT which makes getting around very easy.

★ 10.0

It is a bit away from the central area, but it's easy to get there by Grab or public transportation.

★ 8.0Couple

The proximity to Lumphini Park is great, and it's easy to take the BTS and subway wherever you want.

★ 10.0Solo Traveller

Wonderfully quiet location about 30 minutes by car away from the hustle and bustle of the city center.

★ 10.0Extended Group

Then to add that this is actually an amazing hotel, close to everything you need to be

★ 10.0Business

Remote, in itself not a problem but it still felt unsafe for 2 ladies in the evening.

★ 8.0Family with Children

Other hotels further away from the airport can be easier to get to with the motorways.

★ 9.0Couple

You could certainly walk, but in the heat, you would only do that once or twice.

★ 5.0Couple

The location makes it feel like a quiet, restful oasis in the middle of busy Bangkok.

★ 10.0

The location isn't by the river, but with taxi prices it's really not a problem.

★ 9.0Couple

Very good value for money within an ideal neighbourhood for getting around central Bangkok.

★ 8.0Family with Children

A seven/eleven is at the end of the rood should you need any supplies.

★ 10.0Couple

A calming, green, quiet place, and also close to two excellent new malls.

★ 10.0Solo Traveller

Hotel is both close to the city center and a haven of peace

★ 9.0Family with Children

It's hard to believe that one is in the middle of Bangkok.

★ 10.0Solo Traveller

The location is really far from subway station to walk to there.

★ 10.0None

It felt like an oasis of calm in an otherwise bustling city.

★ 10.0Couple

It was a lovely location, not too far from restaurants and bars.

★ 10.0Couple

Location was great, a little oasis in the middle of busy area,

★ 10.0Family with Children

A haven of calm and greenery in the center of Bangkok

★ 10.0Extended Group

Location was quiet but close enough to get into the city.

★ 9.0Couple

Easy to get with Grab and shuttle service to local station.

★ 6.0

Excellent location—safe, quiet, and walkable with great dining options nearby.

★ 10.0Family

Rooms: What guests say

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Rooms are repeatedly described as exceptionally spacious, clean, comfortable, and well equipped, often with large bathrooms, quality showers, balconies, or pool/garden views. Recurring drawbacks include dated decor, occasional maintenance problems, weak soundproofing, loud air conditioning, uncomfortable or sunken mattresses, and inconsistent handling of room requests or cleaning.

On two occasions, when we got to our room at night after spending the whole day in the city, we didn't have any towels so we had to call the reception and even go personally to complain since the day was passing. time and no one brought us any towels to dry off after the shower.

★ 4.0Couple

Or, if you're at least 1.9m tall, you can slightly cover the air conditioning grille with your fingers from a chair and lie with your feet towards the headboard of the bed, which reduces the airflow a bit, but it still blows no matter the air conditioning speed.

★ 6.0Couple

Only complaint was that we asked for a quiet room and yet we were located on a middle floor with a young family above us who had kids that were constantly running around and jumping up and down on the bed causing us to be kept awake.

★ 8.0Partner

It would also be helpful to have some of the information in the room regarding where to go for breakfast and things about the hotel as they were different from what I'd read on the website.

★ 9.0Family with Children

We received a supposed upgrade and the room was large but the quality did not seem up to the same standard as seen in the pics so was disappointing.

★ 8.0

Rooms for 3: 2 adults and 1 child do not include a bed for the child. They consider that the child sleeps in the parents' bed.

★ 5.0Family with Children

Impossible to get the room cleaned in 2 days. It must be said that the 'make the room' system is particularly poorly designed.

★ 8.0Extended Group

I was satisfied with the large and spacious bathroom and bedroom, and I really liked the outdoor terrace and air conditioning facilities.

★ 9.0Solo Traveller

Every year, I look forward to enjoying the sunlight at this hotel, yet this time my request was not considered.

★ 6.0None

When I told the staff what I felt bad about it, they changed it to the room I wanted.

★ 10.0None

The standard check-in and check-out format, along with the pool view that connects to the balcony, provided many conveniences.

★ 9.0Couple

The suite is beautiful, and they even provided complimentary champagne, fruits, and snacks (the mini bar is also free).

★ 8.0Extended Group

My room had a mosquito repellent, so I thought the others would too, but they didn't have it.

★ 2.0Family with Children

When people talk or walk near the door - it is same if they were in your room.

★ 6.0Couple

It's not even a view to speak of; it just overlooks the backyard, so it wasn't great.

★ 7.0Couple

I don't know if I would stay in the hotel again with that type of bathroom.

★ 8.0Family with Children

All staff, the rooms are very comfortable, the dining options, the breakfast is very high-end

★ 10.0Solo Traveller

Only one minor thing, spots on the couch and the mirror in the living room.

★ 10.0Family with Children

Rooms are very large, with super comfy beds, bathroom is very large, separate toilet.

★ 10.0None

The room could use a renovation and the view was not very pleasant (parking)

★ 8.0Extended Group

After 2 nights, I got sick and was glad that we could leave.

★ 4.0Couple

Unfortunately, some areas show signs of needing renovation (e.g., corners in the bathroom)

★ 8.0Family with Children

Mosquitoes are everywhere due to the ‘blend of interiors/exteriors’ design of the hotel.

★ 6.0

You can only sleep if there’s nobody in the room above you.

★ 6.0Couple

We wouldn't stay for more than one night with that set up.

★ 8.0Family with Children

Sumptuous suite with unbeatable value for money in Bangkok, attentive staff.

★ 10.0Couple

The toilets that are not completely closed in the room

★ 10.0Family with Children

The hotel is old and requires renovation, especially the rooms.

★ 7.0Couple

Really nice room with a view of the pool.

★ 10.0Solo Traveller

Bad AC, it’s either too cold, or too hot/humid.

★ 7.0Family with Children

Breakfast: What guests say

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Breakfast is overwhelmingly praised for extensive international, Thai, vegan, and à la carte choices, including Eggs Benedict, with terrace seating and free room delivery. Recurring criticisms include limited or repetitive variety, occasionally low quality, missing fresh juice, and one report of a cramped room with a wait exceeding an hour.

They just need to change the fruit juices at the breakfast buffet, which are, as usual in the country, concentrated fruit juices???! It's a shame because there are plenty of fresh fruits, and it would be nice to have real fresh fruit juices!

★ 10.0Family with Children

Of the 4 days we stayed, everything was quite chaotic: one day they offered us breakfast à la carte at the beginning, another day at the end,... the last day they didn't even offer it to us.

★ 4.0Couple

Great quality of breakfast, too bad that during 2 breakfasts we couldn't enjoy the first day because we had to leave for the airport early (left the hotel at 07:15) for a BKK-CNX-BKK the same day.

★ 7.0Family with Children

The breakfast is quite tasty. However, there are some things like the pad thai being under-seasoned or the omelet not suiting Korean tastes, but overall it's okay.

★ 7.0Couple

Breakfast is decent given the fact that there were a lot of food choices and they change the buffet food variety everyday.

★ 9.0Family with Children

The breakfast is adequate, although I feel cost cutting has affected the quality of food available from previous visits.

★ 10.0Partner

Eggs are A La Cart option as they have no egg station but we just loved it.

★ 10.0Family

Breakfast is very good, with high quality products and a very good variety of Thai specialties.

★ 9.0Couple

Even though the buffet line was minimal but they had different delicious menu everyday.

★ 10.0Family

There are missing cushions, some areas are not very clean either, poorly maintained.

★ 8.0Couple

Given the reputation, it's not something you absolutely have to pay for.

★ 7.0Couple

Breakfast for all kinds of guests, be it Westerners or Asians.

★ 10.0Couple

The breakfast is still okay, less outstanding and options than before.

★ 8.0Family with Children

The breakfast location is away from the center of Bangkok

★ 8.0Couple

For a 5 Star hotel it is a bit pity!

★ 9.0Solo Traveller

The breakfast was the best he had during our trip.

★ 9.0Couple

One of the best hotel breakfasts I’ve ever had.

★ 10.0Partner

I went to eat breakfast, I ordered poached egg.

★ 2.0Partner

Tasty breakfasts with a large selection of dishes.

★ 7.0Couple

The breakfast offers a lot of choices

★ 8.0Solo Traveller

That topped everything we had so far.

★ 10.0Couple

Breakfast buffet an international gourmet feast.

★ 10.0Solo Travel

The breakfast room is beautifully decorated,

★ 10.0Family with Children

The breakfast was truly exceptional.

★ 10.0Couple

Excellent selection for breakfast

★ 10.0None

- breakfast very good

★ 10.0Family with Children

Nice hotel and breakfast

★ 8.0Family with Children

The excellent breakfast

★ 9.0Couple

The gargantuan breakfast.

★ 9.0Couple

Very good breakfast.

★ 6.0Couple

Pool: What guests say

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The pool is repeatedly praised as beautiful, large, well maintained, peaceful, and surrounded by lush gardens—an oasis in Bangkok—with plentiful loungers, poolside service, and enough space for laps. Reported drawbacks include slipping cushions, occasional pigeons, construction or event noise, limited shade or lighting, and one account of overcrowding and dirty, oily-smelling water.

Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.

★ 9.0Couple

Guest just jumped in the swimming pool without taking shower first, seems very dirty. Better put a policy in place when using the swimming pool or put a signage next to the pool.

★ 6.0Partner

In fact, while you are relaxing by its pool, surrounded by lawns and coconut palms, you wouldn't even know you were in the lap of a vibrant city.

★ 10.0Couples

Very beautiful and large swimming pool in a quiet area away from the hustle and bustle of Bangkok, ideal for relaxing after a visit to the Thai capital.

★ 10.0Couple

You can even order snacks and drinks through the hotel app, mention that you’re at the pool, and they’ll bring everything right to your sunbed.

★ 10.0Couples

These young women took pictures all the time with no limits and they did not understand, that other guests did not want to be photograped.

★ 8.0Couple

Pool looked nice with a decent size in the garden but it’s always in the sun and no shade so we didn’t use it.

★ 10.0Family

Pool: Beach towels are provided, there are three floating pool sofas, plenty of lounge chairs, and various birds nearby create a very pleasant atmosphere.

★ 8.0Extended Group

In a city like Bangkok with many high-rise hotels, this low-rise property surrounded by gardens and a pool has a resort feel.

★ 8.0Extended Group

I did not enjoy the pool because I did not want to travel with a very wet swimsuit in my luggage.

★ 9.0Solo Traveller

The structure is such that the similar-tone rooms surround the central swimming pool and are about three stories high.

★ 9.0Family with Children

The pool area was so beautiful that it was very irritating to feel it like a circus.

★ 8.0Couple

Great pool area, sun all day unlike most hotels in Bangkok, blocked out from skyscraper's.

★ 10.0Couple

Large mirror pool with numerous sun loungers, open late at night, large towels available.

★ 10.0Family with Children

Certainly, the garden with its swimming pool is the highlight of this hotel.

★ 9.0Couple

Beautiful garden with a gorgeous swimming pool, lovely lounge chairs and towels.

★ 10.0Couple

Relaxing by the pool feels like you are at a resort.

★ 10.0

Need more lighting at the pool during the evening

★ 8.0Couple

But also the pool, the food, everything was great.

★ 10.0Family with Children

The pool and gardens surrounding it are amazing.

★ 10.0Family with Children

The swimming pool and bar area were beautiful.

★ 8.0

The hotel's garden and pool bring tranquility.

★ 9.0Couple

Beautiful garden with a lovely swimming pool.

★ 10.0Couple

Nice pool and green, lush surroundings.

★ 10.0Solo Traveller

A beautiful (albeit small) outdoor pool

★ 10.0

Very nice pool area, super quiet

★ 9.0Couple

Nice pool with pleasant water temperature

★ 10.0Solo Traveller

The swimming pool is fabulous.

★ 10.0Couple

Many sunbeds around the pool

★ 10.0Couple

Beautiful pool, lovely and peaceful

★ 10.0Couple

Facilities: What guests say

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Beautiful, quiet gardens and a large, well-maintained pool are the standout facilities, complemented by a gym, bicycles, ample loungers, strong WiFi, good dining, and relaxing architecture. However, renovation sometimes caused all-day construction noise and cramped spaces, while recurring concerns included stained carpets or seating, worn towels, incomplete cleaning, and no elevator or pool railing.

Also, the bathroom in the room has an opening above it, so unless you're very comfortable with someone, it might be a bit awkward to share a room. Although it can be covered with a curtain, you can still hear sounds.

★ 8.0Extended Group

There is even a dedicated delivery station near the lobby if you have something dropped off by Grab, it’s all been thought through very carefully to make it so comfortable for guests.

★ 9.0Couple

Only one soap provided at time of check-in, we have 2 ppl and we do not want to share the soap, plus only 1 tea bag per day...

★ 6.0Partner

It's different that I can request room service and other concierge services in real-time through the app and receive feedback. It was convenient and nice.

★ 10.0Solo Traveller

Everything was available, but I think it would have been an even better experience if there was a walking path or garden.

★ 8.0Couple

There should be a railing in the pool so that those of us with hip problems can also use the pool.

★ 9.0Couple

Overall, it was clean, and despite the daily rain, the cleanliness was always maintained, so I didn't have any inconvenience.

★ 9.0Solo Traveller

Even though parts of the hotel were undergoing a renovation it did not have any effect on our stay.

★ 10.0Family with Children

The peace and quiet (listen to the birds sing), comfortable beds and pillows, cleanliness, the pool and gardens

★ 10.0Couple

The lobby is bright, and as soon as you arrive, it's beautiful and the swimming pool is nice.

★ 7.0Couple

The U hotel app was amazing and we could communicate with the reception and services through a chat.

★ 10.0Couple

Some comments about cleaning, they need to vacuum the floors more thoroughly, other than that it's okay.

★ 10.0Family with Children

A few minor points for improvement, the shower needs to be cleaned more thoroughly, otherwise no comments

★ 8.0Family with Children

It's great that you can request all orders and amenities through the app, including room service.

★ 10.0Couple

Had to let the water run for quite some time in order to get hot water.

★ 8.0

Gym, Pool, beautiful garden, good restaurant, excellent selection for breakfast and very comfortable rooms.

★ 10.0None

There is a magnifying mirror in the bathroom, but unfortunately very poor lighting.

★ 10.0Extended Group

Appreciated complimentary waters each day and two drinks from the mini bar!

★ 9.0Couple

It’s a shame there were so many stains on the carpets.

★ 6.0None

However, this aspect might be fine among close family or friends.

★ 8.0Extended Group

The lobby and outdoor areas (pool, gardens) are very pleasant

★ 8.0Family with Children

No lift to take us up to the first floor.

★ 10.0Couple

The garden, the tranquility, and the beautiful cat.

★ 10.0Couple

Service, facilities, great large rooms and exceptional staff!

★ 9.0Family with Children

Loved that they had bikes for rental.

★ 8.0Extended Group

The cleanliness of the pool area.

★ 5.0Couple

The free mini bar was great.

★ 10.0

Could not really use it….

★ 9.0Couple

A nice bottle of bubbly

★ 7.0Couple

The facilities were fantastic.

★ 10.0Friends Getaway

Restaurant: What guests say

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96 relevant reviews

Guests consistently praise the Library and pool restaurants for excellent, varied food, attentive service, and often reasonable prices; Thai dishes, steaks, breakfasts, and desserts stand out. J’aime offers an exceptional Michelin-starred experience but can be expensive. Reported drawbacks include no halal options, a dusty plate, declining coffee quality, and limited café hours.

I ordered the salmon steak, and while the food itself was excellent, the black plate it was served on was covered with a noticeable layer of dust.

★ 6.0None

Unfortunately, there was an unpleasant episode as for 3 consecutive days they did not allow access to the restaurant's internal room because it had been booked .....

★ 8.0Family with Children

And going out nearby where there are some very good restaurants (especially Iode, a wonder) that make great cuisine at very reasonable prices.

★ 10.0Couple

In the evenings, the hotel’s restaurant was an excellent place to dine – perfect after a long day in the city.

★ 10.0Couples

We pushed the boat out on our last evening and ate at J'aime by Jean -Michel Lorain it is a must.

★ 10.0Couples

As the biggest bonus, I commend the chef💯👍 for the exclusive taste of all the dishes, perfect service, and amazing desserts.

★ 10.0Extended Group

It is unfortunate that neither the chef nor the server checked the condition of the plate before serving the dish.

★ 6.0None

As the biggest bonus, I praise the chef💯👍 for the exclusive taste of all dishes, perfect service, and amazing desserts.❤️

★ 10.0Extended Group

The restaurant by the pool is very good, all dishes are presented very nicely and are of good quality.

★ 10.0Family with Children

Alongside the pool is the main lobby building with a sumptuously appointed restaurant (also the breakfast venue) located upstairs.

★ 10.0Solo Travel

No halal food options, which is a shame. However, the hotel makes the necessary arrangements to offer vegetarian alternatives.

★ 9.0Family with Children

We had intended to eat out most nights but it was so good we went back night after night.

★ 10.0Couple

The library restaurant was lovely for a casual evening meal and the staff were really attentive and lovely.

★ 10.0Couples

The restaurant is fabulous with great choices for breakfast lunch and dinner should you choose to eat in.

★ 10.0Couple

Additionally, the breakfast restaurant is French and has earned one Michelin star, and the breakfast was very delicious.

★ 8.0Extended Group

Restaurant is supposed to be very high quality, but we did not have chance to try it.

★ 10.0None

The fried rice with crab meat on the in house dining menu is to die for.

★ 10.0Family with Children

We at at J’amie for a first class dining experience without the Australian prices.

★ 10.0Couple

Also go eat in the restaurant, had a wonderful meal and nice wines

★ 10.0Couple

The restaurant, The Library, is very good, and the smoothies are top-notch.

★ 10.0Couple

I order food all day long and the breakfast is delicious.

★ 10.0None

Delicious food - breakfast and dinner, both overlooking the pool.

★ 10.0Couple

The restaurant is delicious and the breakfast is gargantuan.

★ 9.0Couple

Should indulge if one appreciates extraordinary culinary craftsmanship.

★ 10.0Couple

Furthermore, I praise the delicacies from the kitchen.

★ 10.0Family with Children

The restaurant is really top-notch as well.

★ 10.0Couple

The restaurant downstairs has incredibly bad service!

★ 7.0Family with Children

The library restaurant which is delicious.

★ 10.0Couple

Restaurant staff very helpful and welcoming.

★ 7.0Family with Children

The Hotel restaurant was excellent too.

★ 8.0Family with Children

Check-in / Check-out: What guests say

View U Sathorn Bangkok

60 relevant reviews

The standout feature is 24-hour room use: checkout generally matches check-in, enabling early arrival, late departure, and easier airport travel. Guests praise flexible and early check-in, friendly service, and occasional complimentary extensions. However, policies can require advance notice, incur surcharges, or be restricted unexpectedly due to bookings, with reported checkout times ranging from 1pm to 9pm.

The biggest advantage of this hotel is flexible check-in, check-out, but you need to let them know couple of days in advance to prepare your rooms when you arrive to Bangkok - even it is 8 am, you can check-in, but you check-out also at 8 am on your last day.

★ 10.0None

And one of the best things is being able to access your room for 24 hours, you can't find that anywhere!! Since these days you check in later and check out earlier, this doesn't happen here, and it's a great bonus!!

★ 10.0Couple

The service was particularly good, as the check-out time is the same as the check-in time, meaning that if you arrive at 5 PM and check in, you also have to check out by 5 PM upon departure.

★ 9.0Couple

It’s my mistake that I did not read the terms, but I don’t think the hotel should change the terms as it was clearly written in my booking that I can enjoy 24-hour use of room.

★ 4.0Family

But finally, a hotel that is not part of this rort, I am so glad I found this hotel which basically does 24 hour stays, check in at 10am- check out at 10am

★ 10.0Business

We were contacted by the hotel prior to arrival to ask our preferences on pillow's, tea choices, and fragrances of the toiletries, which were all there when we were taken to our suite.

★ 10.0Couples

It was great that check-out was possible 24 hours after check-in, so I didn’t have to worry about my luggage on the last day and could take a shower before heading home.

★ 10.0Couple

The worst thing of the stay is that on the last day, I was informed my check-out time was 1pm and that I had signed a paper agreeing to that during check-in.

★ 4.0Family

Nothing, everything was perfect, even the room was ready for us at our arrival at 10 am and the check-out whenever we wanted without extra charge; really nothing to complain about.

★ 10.0Couple

I was told it's based on a 24-hour stay, but I was suddenly asked to check out at 8 PM without prior notice (no announcement or sign), which left me confused.

★ 1.0Couple

Even though I checked in late at 2 AM, I was grateful for the kindness in guiding me to my room and for the room upgrade with a pool view.

★ 9.0Solo Traveller

Later, we decided to extend our stay for two more nights and asked the hotel if we could keep the same room to avoid packing and unpacking our luggage.

★ 8.0Family with Children

Since we arrived after 6 PM, we could keep our room until 6 PM the next day (and didn't have to check out by noon as usual).

★ 10.0Couple

Originally booked for 2 separate beds but when we checked in they told us it would only be available at 11 pm, past our check in time.

★ 8.0Extended Group

The biggest dissatisfaction was that I chose this accommodation because it said I could stay for 24 hours, but they said it was only until 6 o'clock.

★ 7.0Extended Group

We later discovered that this was untrue and the real reason our room would not be available was because they had booked it for a wedding party.

★ 8.0Couple

On the checkout day there was some kind of event taking place at the hotel, we were not informed that the breakfast buffet hours would be reduced.

★ 7.0Couple

We arrived at the hotel at 9 AM, and after a long flight, we appreciated the early check-in and the immediate access to our hotel room.

★ 10.0Couple

On arrival for our first stay, we were told that our room (a suite) would not be available on our return because of "maintenance".

★ 8.0Couple

For those checking in late at night due to early morning flights, be sure to note 'check-in at midnight' in your reservation memo.

★ 1.0Couple

During check-in, it was quite late and raining and I probably signed it during a rush without reading the terms clearly.

★ 4.0Family

They were unwilling to accommodate us and insisted that we pay a surcharge for a different category of rooms.

★ 5.0Couple

You book the room for 24 hours which is very convenient when you have an early flight.

★ 10.0Couple

This is totally unacceptable, especially as we were not told until we arrived for our first stay.

★ 8.0Couple

Reception even extended our stay for 1,5 hours as we checked in earlier than expected.

★ 10.0Couple

Had a little hiccup with the wrong room type but problem solved quickly.

★ 10.0Family

I regret that both rooms were not available at the same time.

★ 9.0Extended Group

CHECK IN: Welcome drinks are offered, and check-in is available 24 hours.

★ 8.0Extended Group

But i arrived at about 10:40 pm in your hotel.

★ 8.0

We arrived at 11 am after a long journey.

★ 9.0Extended Group

Transport: What guests say

View U Sathorn Bangkok

58 relevant reviews

The hotel is somewhat distant from MRT/Lumpini station, typically a 15–20-minute walk. A free tuk-tuk is convenient but often runs only every two hours or at set times, usually one-way. Grab, Bolt, and taxis are practical alternatives, though traffic can cause delays, especially during rush hours and airport transfers.

It is far from the BTS and MRT stations, so mainly by car. Using taxis or the app service Grab is very convenient and the prices are reasonable, but getting stuck in traffic during the morning and evening does make close proximity to the station appealing.

★ 8.0Extended Group

Even though the hotel is located in the middle of a million-people city (just a few minutes from the Lumpini MRT station, hotel shuttle with Tuk Tuk is offered several times a day), the peace at the pool and in the rooms is always fascinating.

★ 9.0Couple

The only thing I would mention is that there are huge traffic jams on the streets where the hotel is located until you reach the main road, keep that in mind for your travels, especially when heading to the airport!

★ 10.0Couple

It is not particularly cheap compared to other similarly quality options with better locations, although the size of the rooms, the pool, the tranquility, and the quality of the breakfast justify the price.

★ 9.0Couple

A shuttle service (set times) will take you to the nearest transport network but there is no pick up service a bit of a walk back to the hotel but not too bad.

★ 8.0Couples

There is a shuttle that takes you to the station every 2 to 3 hours, but if it's not that time, you have to walk or use Grab.

★ 10.0Couple

Considering that rides from Grab and Bolt are not coming easily these days (and delays increased due to bad weather), the transportation situation was very poor.

★ 9.0Solo Traveller

Easy to call for a grab bike and then it’s 10 mins to the heart of the city, vis a vis 20-25 mins by car.

★ 10.0Solo Traveller

It's easily solved with cheap taxis or the bold app, but during rush hour there can be delays in getting to and from the hotel.

★ 10.0Couple

Also only a short walk or hotel Tuk Tuk to metro where you can tap and go with your contactless bank card.

★ 10.0Couple

The hotel is 1 km from the metro, and there is also a shuttle that regularly takes you to the metro.

★ 9.0Couple

Taking a taxi between the destination and the accommodation was fine, but the distance to the MRT was a bit awkward.

★ 7.0Extended Group

Do haggle over price because none of the taxis use meters and they always offer an inflated fare to start with.

★ 8.0Family with Children

There is a Tuk Tuk shuttle, but it runs very infrequently, only every 2 hours if it even runs at all.

★ 9.0Couple

It would not cost the hotel much effort or expense to make the shuttle reliable, at least to run every hour.

★ 9.0Couple

Every time I went out, it took a long time, so I ended up mainly using Bolt bikes to get out.

★ 9.0Solo Traveller

A free tuk-tuk to the underground station or a 15 minute walk to the main road, grab is a must.

★ 10.0None

Handy tuk-tuk service to MRT, which is clean, reliable and faster than going by car during times of heavy traffic.

★ 10.0Couple

Only slight issue is getting a taxi from hotel can sometimes take a bit of time when traffic bad.

★ 10.0Solo Traveller

Massage salons and restaurants are a bit further from the hotel, so taxi rides were often necessary.

★ 10.0Couple

In my opinion, it should circulate non stop, or at least when a costumer needs it.

★ 9.0Family with Children

Simple taxis cannot be called, but only ordered taxis at set elevated prices (approximately three times).

★ 9.0Extended Group

There is a tuk-tuk service available every hour that takes you to the Lumpini subway

★ 8.0Family with Children

The hotel have a tuk tuk to go the MRT station every 2 hours.

★ 9.0Family with Children

There was tuktuk service for free from the hotel to the metro station.

★ 8.0Family with Children

The free tuk tuk to the nearest Sky Rail station was very useful.

★ 10.0Couple

But with the 'Grab' app, it was no problem to arrange transportation.

★ 10.0Couple

The complimentary tuk-tuk to the nearest metro station was extremely convenient.

★ 10.0Couples

There is some distance from the station.

★ 7.0Extended Group

Traffic to get there was bad.

★ 9.0Couple

Gym: What guests say

View U Sathorn Bangkok

20 relevant reviews

The hotel has a small, sometimes crowded gym, often open 24 hours, with several guests calling it well-equipped, clean, new, airy, and sufficient. Recurring drawbacks are limited space, insufficient equipment, and occasional maintenance concerns, though many guests consider the fitness room a useful amenity.

The amenities are also excellent, whether it is the comfy super-king beds, gym / quality soaps, etc.

★ 10.0Partner

The fitness room lacks a bit of equipment... But that's the only downside!

★ 10.0Couple

There is a small gym, and I have used it several times.

★ 10.0Solo Traveller

Only our family (4 people) could go inside, but narrow and crowd

★ 9.0Family with Children

The gym is small and I would consider more careful maintenance

★ 8.0Solo Traveller

All the gym gears looked new, clean and worked well.

★ 10.0Family

There is a lack of equipment in the gym

★ 9.0Couple

There was a small fitness facility too.

★ 10.0Couple

There is a well-equipped fitness room.

★ 9.0Couple

Airy gym that overlooks the pool.

★ 10.0Family with Children

However the gym was great.

★ 10.0Family

Small gym open 24 hours.

★ 8.0Solo Traveller

Gym was a nice touch.

★ 10.0Couple

Gym was too small.

★ 9.0Family with Children

The gym was great

★ 10.0Family with Children

The well-equipped gym

★ 9.0Couple

24-hour fitness room.

★ 9.0Family with Children

Also a gym

★ 8.0Family with Children

Gym was sufficient.

★ 9.0Solo Traveller

The gym,

★ 10.0Solo Traveller

The gym

★ 10.0Family with Children

Gym,

★ 10.0None

Spa: What guests say

View U Sathorn Bangkok

9 relevant reviews

There was not a Spa and wellness centre on sight , however a quick google search found the chain they refer customers too, the closest was a 9 minutes walk

★ 8.0Solo Traveller

No jacuzzi and no massage rooms available at the hotel, but they offer near by perfect spa and free tuk-tuk ride from the hotel, it is very short distance.

★ 10.0None

We were never able to use the spa service because it was fully booked for 4 days.

★ 9.0Couple

The main thing I found annoying is the “spa service “ it’s not located at the hotel.

★ 10.0

The hotel indeed also offers the possibility for outsiders to access the internal services.

★ 9.0Couple

It would have been lovely to have my feet done,

★ 10.0

Mostly at that price there is massage as well

★ 8.0Couple

The hotel offers massages in a luxurious salon.

★ 10.0Extended Group

The hotel offers massages in a luxury salon.

★ 10.0Extended Group

Also no spa at the hotel.

★ 7.0Couple

No massage at the hotel

★ 8.0Couple

No spa facility (outside company)

★ 9.0Family with Children
U Sathorn Bangkok

U Sathorn Bangkok

Rooms6Price rangeTHB 4 000 - THB 7 571Room size range32 - 72 m²
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