Carlton Hotel Bangkok Sukhumvit Reviews: Everything Guests Say

A new hotel, modern, excellent location, the staff is 10 out of 10, the views from the room, good breakfast, and the price compared to other 5* hotels in Bangkok seems good to me.

I had a truly wonderful stay at the Carlton Hotel Bangkok with my husband, where we spent 16 nights while visiting our son who has recently moved to Bangkok.

Exceeded our expectations, and felt like it was in much better shape than e.g. Banyan Tree, which, from its image, ought to punch a league above.

The quality of the drinks is terrible, unfortunately, this is a big drawback for the hotel considering it's 5 stars... the prices are astronomical

At the Carlton the little details make the difference and that’s why I rate it as a 10 among the other 5* hotels.

An excellent hotel that combines amazing rooms and breathtaking views, outstanding service, excellent food, a great rooftop, and a perfect location.

When I want to pamper myself and spend a little more money this is the hotel I ALWAYS choose in BKK.

This is by far a top notch 5 Star hotel, from the manager to the staff, to the property itself.

I stayed there three consecutive times and spent the happiest days there as it coincided with our wedding anniversary

A real 5 star hotel in Bangkok from the moment you walk in the door right until you leave.

It is a great hotel with a wonderful gym, helpful staff and a respected brand in the neighbourhood.

Absolutely everything! My wife and I stayed four nights from April 20 to 24 in this magnificent hotel.

We literally extended our stay for two more days as we really enjoyed everything in this hotel.

Great value for money, room and bathroom large, great view from the room on the 17th floor.

The rooftop bar "Cooling Tower" is highly recommended but not that well known so not (yet) overcrowded.

Additionally, the staff were extremely friendly and helpful, making my stay even more enjoyable and comfortable.

I have travelled all over the world and stayed in 5 star hotels to budget stays.

Maybe provide some snacks or tid bits for free like my previous stay at other hotel.

My stay at the Carlton Hotel Bangkok Sukhumvit was a wonderful experience by all standards.

One of the most beautiful hotels I have ever been to. Nothing was missing here.

The lobby and café is fantastic, their service incredible and the room was just perfect.

The hotel is beautiful and modern, located in the middle of a buzzing neigborhood.

High quality and definitely 5 star but perhaps a little business for a couple.

Overall excellent experience, would recommend others and choose same location next time in Bangkok.

Property was very nice, staff were excellent, and the hotel was spotless clean.

The hotel is very clean, the staff are friendly and helpful, and the hotel is family-oriented with no noise or disturbances. Additionally, there is no alcohol in the room's refrigerator, which is a feature that is rarely found in five-star hotels, especially in Bangkok.

We stayed at this hotel for our honeymoon, and they were so kind as to put roses on our bed, upgrade us to a higher room, and give us a slice of cake to share.

My overall impression of the hotel is that it's a very well-run and professional establishment, with high-quality facilities and a staff that went out of their way to ensure our stay was comfortable and enjoyable.

Air conditioning operates across all floors & in the hotel lifts which is not always the case in Bangkok hotels, so a pleasant bonus as was the well cooled reception / foyer area.

A nice perk, the hotel offers to wash 2 pieces of laundry per person per day for free, something I've never seen even in the greatest hotels in the world that I've visited.

The first 3 days was the same gentleman on duty, every time when we ask questions he always on his personal phone doing text messages, the answers from him was very basic and no better expedition or recommendations, no one time see him put his focus on, we were kinda lost from the beginning.

Hotel staff very professional and friendly even before my arrival to the hotel they replied quickly and granted my requests such as room at high floor and switching off the A/C & light sensors to avoid any interruptions during my sleep.

The hotel staff is really attentive to our every need, a special mention for Mr. Phun, who welcomes us with a lot of kindness and friendliness at each arrival, well done to him and his team!

We arrived late in the evening following a 6.5 hour flight and the receptionist told us that although we had requested a king bed there was not any so we have twin beds.

The staff is average, we arrived at 9 am and did not get our room back until 2 pm because "that's the hotel's rules" even though we notified in advance.

We want to give a personal shout out to Immy, Nene, Aim, Baiwan, Sisi & Pomelo who were so friendly, kind & helpful to us during our stay.

I hope the hotel will review this matter seriously, provide appropriate training to ensure consistent and professional communication, and prevent similar situations from happening in the future.

Jack at the concierge desk welcomed us back and booked a taxi for us for our return flight to the U.S. .. outstanding, helpful young man.

Nat (the amazing and lovely waiter arranged for a custom plate of vegetables and edamame for us everyday - he made our breakfast really enjoyable!)

Special thanks to our concierge (sorry I don't have the name) who helped us a lot finding a way to go to Chiang Mai!

I did feel that the staff would try very hard to please me (mango anyone?), as you'd expect from a 5 star establishment.

We were not told where we could access any information on the city, how to book taxis or the facilities the hotel had.

... staff on the 33rd floor Club lounge, Immy, Nene, Baiwan, Somo and Aim...so attentive and polite 🏆... absolutely would stay again

The reception experience was ruined for me because the staff insisted that a debit card could not be used for the deposit.

I injured my finger and they took it very seriously and called a healthcare professional who bandaged my finger for me.

After informing, the receptionist was very fast to inform us had to leave the hotel at 12 (normal check out time).

The dedication of all these staff members truly elevated our experience, and we are grateful for their kindness and professionalism.

A special highlight of our experience was the outstanding service provided by the staff, particularly the chef concierge Suebyos Suwanahong.

Their warm smiles and genuine hospitality made a big difference and added to the overall charm of the hotel.

Just be prepared to give a lot of tips, as someone is always there to help with your luggage.

Many thanks to Immy, Nene, Baiwan, Aim, Som-o for taking care of us in such a good way!

When arranging the taxi, it was helpful that the driver confirmed whether to use the meter or not.

The furnishings were of very high quality, a great unique design and everything was in very good condition!

This was despite the fact that the whole situation was also extraordinary and stressful for the staff.

Thanks to that, we were able to arrive at the airport with plenty of time to spare.

On the last day of our stay, we encountered inappropriate behavior from a staff member who communicated with us in a threatening manner, stating that if we did not check out before 1 PM, a full day would be charged, despite the fact that it is mentioned in Booking that a 1 PM checkout is allowed for elite clients.

I requested a late check-out from the reception manager, and he allowed a late check-out until 2 PM, while the club room I booked mentions the possibility of extending the check-out time until 3 PM, so he is not being generous; on the contrary, he tried to give me less than my right.

I want to thank and highlight the wonderful experience that was provided to me specifically by the lady at the reception who is learning French (a very delicate and kind lady) and the best hosts in the world; Nuam, Art, Jack, and Wat, extremely dedicated, courteous, available, and warm in their welcome.

A few staff members really stood out - Alex at the front desk made check-in a breeze, Kook from the bellman team was super friendly and helpful, and Duty Manager Patsita and the FOH team even arranged a surprise birthday cake for my dad, complete with a cute towel art design.

We arrive, they ask for a credit card as a deposit, okay, I have a gold card, the host made a fuss for 30 minutes because she thought it was a debit card, I explained to her in every way possible until she finally agreed to try and realized it works.

I had two short stays here and the first room I had was set up with the toilet directly in the shower and the water from the shower not only surrounding the toilet area, but it also seeped out into the rest of the bathroom due to improper drainage.

So why didn't you mention this at the time of booking? In any case, they charged me a fine of 5000 baht, which is 500 riyals, and the blame is on Booking and those who book through it.

If you, booking.com, had passed on the request for our always desired room furnishings that you have known for years, we would not have been directly assigned to rooms near the shafts!!

Good value for money - we had a Family room which is basically 2 connected rooms with a king and 2 twin beds and 1 bathroom / toilet (separate).

The curtains and drapes could be opened by a switch from the bed, and the toilet has a heated seat and various flushing programs, that's quite something!

My room was next to a water pipe; every time I went to the bathroom, I felt like there was a leak in my room.

The hotel room was modern with a fantastic view of the city, and the bathroom was beautifully designed, very clean with all modern amenities.

The quality and comfort of the club room, the exceptional view from the 31st floor, as well as the kindness of the staff...

Beautiful room and hotel, perfectly located - you can't get more central than this and the staff was extremely friendly and accommodating!

The room layout with desk and THE VIEW from my room were just what I needed to work on my creative projects.

After a shower, the entire area, including the toilet, would become wet, making it almost impossible to use the bathroom comfortably.

The room has a pod coffee maker, multiple types of coffee pods, multiple types of teas and a fully stocked minibar.

The room itself was in perfect order! A bathtub and a very spacious shower! Everything looked very clean and modern.

Everything was amazing, every little details and corner in the room was well taken care of and well cleaned.

They had ample of space and the placement and allocation of space and furniture worked very well for us.

I realised I was heavily allergic to the down feathers in your pillows and blankets and got very ill.

Stayed in deluxe room, space was nice and comfy for 2 pax, amenities were great, bed was comfy.

Room size big enough with the panoramic window which gives very nice city view from the room.

Limited soundproofing, you can hear the street from 32 floors up, the bed is a bit hard.

The king size bed is firm and comfortable, while the room, including the bathroom, was super clean.

The bottled water provided in the rooms was of low quality and had an unpleasant taste.

The shower had a problem in the room as it did not have good hot water.

Closed air circulation - no windows that can be opened, so the air is stale.

The bed! Finally a normal comfortable bed and not a wooden plank to sleep on!

It was FREEZING in the room even though I turned the Aircon up to 28.

Got twin best for the first three days promised they will move me to king bed on the next 3 days (I extended my stay) they fail to keep that promise due to lack of rooms as They, I felt that they just didn't want me to move.

There was one downside with the room that we had, it was on the club floor, but underneath the kitchen so at 1 AM when they were closing the kitchen and cleaning up, all we heard were pots and pans and banging.

1. We flew in with family, we booked 3 identical rooms. In one of the rooms, there was a very heavy smell embedded in the fabrics, we couldn't air it out. The smell of cigarettes(( even though I requested a non-smoking room.

We had booked and paid for a room for three people, but we had to buy a bed for our 12-year-old daughter upon arrival for 50 euros per night (as if three people could fit in a double bed otherwise).

Family room is perfect for a family of 4 because it has a room with king size bed and another room with twin beds and they all share the same toilet and bathroom still no issues as it’s accommodating.

Great location in the center, within walking distance to Terminal 21, about 400 meters to Asoke Skytrain station, a train ride from the station to the Nana area, within walking distance to the luxurious and shaded new center mall with an endless selection of restaurants on the first floor, nightlife, massages

The location is convenient; the metro and BTS are a 6-7 minute walk, which is very useful for getting to the airport since traffic is unbearable during peak hours and taking a taxi becomes impossible.

The hotel's location is in the middle of Sukhumvit which is ideally located for local malls and parks, plus a 5 minute walk to the MRT / BTS for travelling further.

The location is great to visit everything in the Sukhumvit area by foot or to start with a trip into the rest of Bangkok by taxi or public transport.

The road in front of hotel is totally overcrowded with cars and traffic jam. Needs a lot of time coming to hotel and going out of hotel!

We had picked this hotel due to the proximity to our son, but we really hit the jackpot here without knowing it prior to coming.

The hotel is on a very busy road so traffic is a nightmare but great to walk around as a lot is accessible.

The location of this hotel is amazing if you want to explore the different malls and the hustle and bustle of Sukhumvit.

The hotel is located far from major malls and attractions, with very little to see or do in the surrounding area.

Very noisy at night, we were on the 12th floor, but could perfectly hear the street with its tick tock.

In the buzzy part of town, so much on your doorstep - be sure to check our Emsphere food market!

Location was amazing - so close to lots of good food and shopping, easy to get to the Skytrain.

Proximity to public transport, located in the center of things, full of shops around, feels like a safe area.

The location was good because there is the metro nearby, but personally, it is not my favorite neighborhood.

The location was perfect for me as the hotel was close to both BTS Skytrain and MRT stations.

The area can be busy and noisy at times, but overall there wasn’t much to complain about.

Additionally, there were large shopping centers and supermarkets nearby, so shopping was not a problem at all.

The hotel is centrally located in Sukhumvit, close to shopping and dining, walking distance to subways.

The hotel is right at the station so we do not worry about the traffic jam.

Due to this situation, grab bike is very good option to get places in Bangkok.

Location couldn’t be more central with lots to access on foot and via the MRT.

In case you want to take a cab, the street in front is typically jammed.

The location is a bit inconvenient as it requires a short walk from Asoke Station.

Very nice hotel in a great location, close to both the Skytrain and metro.

Location was good for the local shopping centre Pier 21 local bars and restaurants

The only downside not related to the hotel is that the famous malls like Siam Paragon and Central are 3 km away, which seems very close, but due to the terrible traffic in Bangkok, it can take an hour and a quarter to get there.

The metro station is close, behind it is a huge central shopping mall, a bit further is the Siam Paragon mall, in the other direction across the road is an excellent gastro space, not far from the canal and the boat station.

While there is a metro not too far from the property (about 10mjns walk) it is a bit of a commute to get to a lot of the key tourist places eg. China Town, Wat Pho, the river and any floating markets.

Although very well located, the establishment is in a lively and central neighborhood, but the environment may seem noisy due to constant traffic; however, this is secondary compared to the overall quality, mainly the availability and professionalism of the staff.

Benchakitti Park is a 15-min walk from the hotel, a beautiful park away from the hustle and bustle of the city, open space for walking, running, cycling or simply taking in the views of the stunning lake.

The breakfast buffet was great and the queue at the egg station was very well managed, as you could write your request on a note directly at the table and simply hand it in.

Please note regarding the breakfast that your reservation includes it; for some reason, I didn't notice that our reservation did not include breakfast and we were really disappointed.

Might be the food for the breakfast buffet, which I think it can be improved based on Calrton standard of requirements for its image.

Japanese, Korean, some Indian & Chinese plus the usual Western favourites along with nice extra touches like smoothies & frozen yoghurt.

Breakfast buffet was great with a lot of choices as well as the health juices/shots in the morning !

Very clean, delicious varied breakfasts - I don't like Asian cuisine, there were plenty of European food options.

Excellent food and drink including breakfast and the rooftop bar which gives great views across the city.

Breakfast box was a little bit disappointing after using the breakfast buffet a few weeks before.

The staff was very friendly, but there is still some room for improvement with the breakfast.

It felt heavy, with mostly cooked food and almost no pastries, vegetables, or fresh salads.

The breakfast could have been nicer - expected more from a 5 star location.

Prolly the buffet breakfast spread could be better given it’s a 5 star hotel!

They charged for eggs at breakfast and omelets nowhere else in the world

Breakfast was very good, with lots of options both Western and local cuisine.

Lots of variety including food from different Asian countries (Korean, Chinese, Japanese).

Friendly and efficient service at front desk, breakfast, bell boys & spa.

Very good breakfasts, a large selection both in European and Asian styles.

I loved my Iced Latte every morning at the Tuxedo Cafe.

Fantastic breakfast, the selection was enormous and the service was excellent.

This time the breakfast was not as it was before

Breakfast could be better in terms of quality and variety

The breakfast room is somewhat dark and uninviting as well.

The breakfast was below average with high price for person.

Breakfast that I would rather call a "huge" breakfast.

The breakfast room is located on the basement floor.

There could have been a little more effort on the breakfast box such as chopped fruit, yoghurt, mini cereal, milk carton, bacon & egg roll, etc instead there was minimal effort in the box with apple, lime, croissant, juice in carton, danish, cheese & ham sandwich and luke warm coffee.

It would have been nice to be able to have breakfast until 11 am instead of 10:30 am (at least on weekends). Many tourists travel to Bangkok to enjoy the nightlife, so it makes sense to have the possibility to have a late breakfast.

Okay, one small point, we found the breakfast too expensive; we only had it one morning, it looked perfect but I don't eat that much, so we decided to eat outside the hotel. There are plenty of other cafes where you can go!

I hope that breakfast includes some Middle Eastern dishes in the future. This doesn't mean that breakfast was not good; on the contrary, it was very good, but I hope it includes what I've mentioned above, if the management allows.

Also, the fact that the breakfast room is in the basement and has no windows did not make the experience any more attractive. However, it is definitely a good breakfast by Thai standards, and everyone can find something.

The club lounge was very poor – only tea, coffee, and the same biscuits during the day, and in the evening only the cheapest alcohol selection, which we did not even touch.

There is also a good roof top bar on site, great for post evening drinks to wind down with a cocktail or two before bed.

The machines inside were a huge rip off compared to exchange counters right down the street, sometimes as much as 10-15% less money.

The facilities were clean, the room condition was great, and the air conditioning was so cold it was almost too much.

The hotel amenities are extensive (awesome pool, great coffee bar next to the lobby, breakfast, restaurants, rooftop bar, etc.).

Excellent in terms of all facilities, but the cleaning staff in the corridors are noisy in the morning.

We chose not to sit there for food or drinks because of the volume of the music.

During the day, it is also one of the hotel's restaurants, so it has no windows.

No outside drinks allowed at the pool. This is the first time I've encountered this.

Rooftop bar has good views but too enclosed compared to newer rooftop bars in BKK

There are snacks and non-alcoholic drinks available all day, and cocktails in the early evening.

They have a very nice rooftop bar with great views of Bangkok at night.

The let's relax spa was very professional and I've visit there on daily basis.

Rooftop bar didn’t feel quite as nice as the rest of the hotel.

Also included was two pieces of free laundry per person, per day.

The room condition, breakfast, and facilities were all great without any exceptions.

Roof top bar was really good great views and good value

Access to the Executive Lounge and also a great rooftop bar.

Roof top bar was great and perfect for NYE celebrations.

Access to the lounge was a big plus as well.

The housekeeping also made the room clean like a magic.

Facilities like gym, pool and sauna were also great!

They provide complimentary beverage and snacks, that was bonus.

Some of the food was not that great.

From my perspective, this is not particularly eco-friendly.

When getting off the crowded elevator, I mistook the number display on the wall for the floor number when the doors opened, resulting in getting off at the wrong floor. It seems that there were other guests who experienced the same thing.

The pool area does not match the same standard as the rest of the hotel, the pool water is not heated, and the sauna and hammam area is not very high quality and has an unpleasant smell.

(Maybe I just couldn't find it, but) there was only a razor-specific outlet in the bathroom, so it was a bit inconvenient not being able to dry my hair in front of the mirror.

The hotels right next to it were priced significantly lower at the time and I paid extra assuming Carlton was going to be a more modern hotel with better pool and gym facilities

The Carlton Club Loungs has no really addintional value. Some drinks, some nuts thats it. If i compare it with other 5 star hotel in Bangkok so the offers there are poor.

Plenty of seating areas, the is a children’s play area too and a restaurant so you can buy a nice drink and sit and enjoy that while you swim and watch your kids swim around safely.

A second pool would be good for size of the property to allow more space for more sun beds/bathing but current pool and area lovely just a bit small for amount of guests

Not enough lounge chairs by the pool, not to mention a pool crowded with people swimming fully dressed and thinking it's an Olympic pool, so if we want to relax, it's hopeless.

Swimming pool too busy and people leave towels on lounger before breakfast which is not good for other guests. Need better control of this.

The little umbrellas are very nice, but once you're in the water there is nowhere to hide from the hot sun.

In 3 days, we didn't find a place and had to settle for chairs and tables at the bar.

Very nice pool on the 10th floor and rooftop bar with a great view on the 30th floor.

The only issue I had was the quality of the service at the pool area :(

The pool area had limited loungers so you couldn’t always get one or even a seat.

Max and his staff take great care of their guest and are always on point.

During busy hours, it was difficult to find a spot to lay down and relax.

Too few sun loungers by the pool, with large "daybeds" taking up much space.

The rooftop is very nice, with a good atmosphere and a great view.

The happy hours at the pool and then rooftop bar a nice touch.

A hotel with such rates should invest in a heated swimming pool

The pool area was a bit small, but it was very nice.

Food at the poolside was also very nice, we ordered a pizza.

Cold in the pool but that's the case at all hotels.

Pool overcrowded for 3 days, so there was no space available

Same with the outdoor pool area which was really nice

The location, the view, and the pool with great cocktails

The best part of the hotel is the beautiful pool.

Rooftop pool, exceptional view and top-notch staff at the bar!!!

I highly recommend having a drink at the pool.

The large outdoor swimming pool is clean and comfortable.

Small, nice pool where we always found a spot.

Not enough suns beds and swimming pool area

Only that the pool doesn't get any sun.

The pool was also incredibly relaxing and sleek.

Not enough sun loungers around the pool

Also we couldn’t book the rooftop bar for new years so we had a good meal elsewhere with intention of a few drinks in hotel bar with kids to see in new year- this was closed so we didn’t have this option, only bar open was rooftop which was sold out

Not sure if they did not want to open it at all, or if there was anything wrong with me (short pants + short armed button shirt, so maybe my touristy appearance - but all hotel guests were casual those days).

I was first told the restaurant was fully booked for lunch, then after ordering the meal set in the cafe in the lobby, I was told it would be possible to get a seat in the restaurant.

The cocktails in the rooftop bar, Cit Cooling Tower, were very disappointing; first, our reservation was forgotten or mishandled, and then the cocktails were completely watered down, the worst we've had on vacation.

It looks great but the cake was awful and a panino was filled with cheap cheese you normally find on a pizza, which should be melted but it wasn't on the panino.

The food served at the pool and rooftop bar was exceptional—delicious, generously portioned, and complemented by the friendly and attentive staff who ensured we felt well cared for.

There are many restaurants in the area with cheaper food, as well as in the shopping mall Terminal 21, where there is a food market in the basement.

We ordered room service twice and the food was below average which is not acceptable at a hotel at such scale and a food city as bangkok.

The service at the restaurant at night was appalling: maybe 4 tables filled and it took 30mn for a dish, had to remind things as forgotten.

And to top it all off, having to sign the tabs every time we take something when we are on all-inclusive... What a waste of time.

The bar/restaurant on the rooftop also offers a spectacular evening; we had a meal there and also enjoyed it a lot.

The ordering process at lunch and dinner is extremely long in both restaurants, and drinks arrive after the meals..

The tuxedo cafe was outstanding, best coffee I tried in the city and beautiful warm croissants.

Also, since the rooftop bar has few seats, it might be better to make a reservation.

The Michelin-starred Chinese restaurant is simply outstanding—one of the best dining experiences I’ve ever had.

Cantonese restaurant very tasty but very cold in decor and cold due to air conditioning.

Plate restaurant in the evening was empty with only us dining so lacked atmosphere.

Food was okay but the room and other amenities made up for the food.

The coffee at the lobby cafe/bar is excellent, but the preparation takes too long.

The roof bar is a must for an evening drink or quick bite.

Breakfast is a broad range of foods and eggs cooked to your liking.

The food is good and the service is very friendly and accommodating.

The best satay skewers I have eaten throughout the entire vacation

Service and quality do not match the rest of the hotel.

If you're getting room service, recommend the Club Sandwich !!

The Sidekick restaurant is one of the best restaurants ever.

I have never eaten such a delicious hamburger before.

The cafe at the lobby is also very good.

75 € for a cocktail is almost laughable.

Food options were great and catered for coeliacs.

We flew out at 8:30 pm, these were not available so we had to check out of both rooms at 12- we paid a fair amount of money to stay ands one room would of done us on New Year’s Day so we could comfortably get ready for flight.

We haven't use our last night as our flight is very early in the morning but i think that was my fault but could have get at least snacks out of not using the last night ! That's my opinion.

I booked through Booking.com, but the double payment issue hasn't been resolved. This is the first time I've encountered something like this, and it was frustrating as it ruined my trip; it still hasn't been resolved, so it's really frustrating.

I had to pay holding fee with cash as all my Visa and Mastercards were not accepted because they were debit cards, even though I had plenty of money in them and have used them at lots of different hotels.

Their stay is decent until you checked out and you see all these charges held onto your credit card for a week and nobody bothers to reply to explain WHY the need to hold these double charges for SO LONG??

We had been given an extended check out time of 15:00 upon request but when we tried to get into our rooms at 14:45 to take our bags and checkout, we were locked out as they had locked the rooms.

The reception has taken a deposit of $600 from my card. Upon check-out they charged the card for my $500 accommodation. The deposit charge was not returned. I only got it back on my card a full month later.

The stay was decent until you checked out and you see all these charges held onto your credit card for a week and nobody bothers to reply WHY the need to hold these double charges for SO LONG??

Only one thing I didnt like was when I checked in I had lots of debit mastercard and debit visa which have plenty of money on them but I could not use for hold at hotel.

However, later on the same day, when I called the hotel, another staff member informed me that I could check out at 12:30, but the room had a policy preventing a later time.

At checkout, they charged us for the water and I didn't know it was a charge that the staff was adding; I didn't order it from room service and that is unacceptable.

Honestly, it's a very annoying process, and unfortunately, if the amount is deducted from the card, it takes 120 days to return.. so I advise you to give them cash.

We had a late flight and the hotel allows you to leave your luggage in storage and provides the option for a shower and freshening up even after checkout.

Rosie personally escorted us to the lounge and when our room was ready we were also personally taken there, please note that we did book a Club room.

They allowed us early check-in and on the day of checkout, we were able to use the pool shower to refresh and change before our return.

I was really disappointed with being hit upon check-in with hidden fees for our room, amounting to significantly more than what I'd booked via booking.com.

We waited over 1 hour after check in time as the room was not ready which was not ideal after travelling for 24 hours.

Then a male receptionist, who did not assist me, said that the hotel was fully booked and that we could not make changes.

They ask me for lot of money to deposit. 10000 bath . I was surprised because every hotel ask for 2000 bath.

Rosie was amazing at check in and offered us use of the Club Lounge while we waited for our room.

It's unclear what kind of policy this is! Why should we lend them our money for several weeks? (((

Upon check-in, they require a deposit that is quite high compared to other hotels (about three times higher).

I booked on booking.com and I thought the charge would go thru 3-4 days before my stay.

The check in process was quite long and you need a credit card for a deposit.

I think they should’ve made it clearer as I would’ve booked directly had I known.

And I lost about 1200$ for flight and already booked hotel in my next country.

We were told at check in that we need to leave a security deposit.

Also, it is the only hotel in Thailand that immediately charges 10,000 Baht.

B4000 deposit was by far the most expensive of our whole trip.

From the check in process, to the spa and hospitality services,

The fitness center is very nice and I don’t know why it’s not 24 hrs since there is no attendant anyway and it’s accessible by card.

Gym is quite outdated and the machines and accessories were really faded.. I also didn’t see it being cleaned as often as I would expect.

We were also able to enjoy the well-equipped gym (it could use a few more gym mats).

Gym is more than adequate for a decent strength workout & plenty of cardio to use too.

The gym is exceptional: the largest and best equipped I have ever seen in a hotel.

The swimming pool is very large, as is the gym, which has all the necessary equipment.

Swimming Pool and Gym are excellent for the location and size of the hotel.

The pool area and gym were extremely good and helped encourage our relaxing time.

I made use of the gym which was well equipped for a workout.

We used the pool, gym & spa during our stay which were exceptional!

Open air pool and gym on 10th floor superb for city centre hotel.

We loved the gym as it was spacious and equipped with new equipment.

The gym had all the basic equipment you need to squeeze a workout.

There's also a gym and a spa (didn't have time to experience it).

The gym didn’t have air conditioning in the morning, it's over 30 degrees.

The swimming pool and gym are well equipped and in great condition.

There is a gym on the tenth floor with various equipment.

There is a very well equipped fitness centre on level ten.

The hotel has a swimming pool, a gym, and massage services.

The gym and pool (though a bit murky) are both nice.

Gym was great, can do almost anything and was clean.

The gym is also worth mentioning, with very high-quality equipment.

The machines in the gym are a bit old

The gym is well equipped for a hotel.

Really good gym and pool as well.

Why gym not 24 hours at least

The gym especially is very nice.

Hotel gym is also pretty decent.

Enjoyed hotel swimming pool and ZYM.

I love the gym a lot.

I booked the massage trusting the hotel, but I didn't want to receive the massage in a different building, and I said I would wait, but eventually, after 40 minutes, I was told to wait another 20 minutes and had no choice but to cancel the reservation.

There is a massage facility on the 10th floor, but it is not exclusive to guests, and it was fully booked, leaving no availability. It's very disappointing that there are no benefits for guests regarding massage services.

If other locations are available, it would have been better if there was a shuttle service from the hotel to the same chain of Let’s Relax stores.

Despite having the same store in the hotel, having to travel to another location at night defeats the purpose of staying at the hotel.

The one thing that could have been easier or more convenient was if the spa bill could be added to your room bill.

This was the first time I experienced a hotel asking customers to wait until 9 o'clock for a reservation made at 8 o'clock.

There was also a chain massage spa in the hotel, so I comfortably had a massage during my remaining time before the flight.

This means you have to go back to your room after the sauna to shower and take care of your hair accordingly.

The spa was amazing throughly enjoyed a massage, very relaxing and great service with a pre and after drink and snack included.

Also there is a spa called "let's relax" on the top floor which is amazing, loved the whole experience in the hotel.

If desired, you must book online for this hotel's store just like other Let’s Relax locations, at least 24 hours in advance.

Spa was one of the best. The heavenly Thai massage is a must! I discovered pressure points incident know I had.

The sauna is so small that you hesitate to go on the upper level for fear of falling into the heater.

My friend had a spa appointment and the spa room could’ve been warmer and atmosphere more calming by dimming the lights.

The hotel provided me with outdated pricing information, and the massage itself was quite painful, especially on the back and shoulders.

I arrived 10 minutes before the appointment time, but I had to wait an additional 15 to 20 minutes,

Don’t miss the spa — such an awesome and relaxing experience before our 8-hour flight back to Sydney!

The sauna is very small (fits only one person at time) and has no working light in it.

And they said that if I went to a different building, the massage would be available right away.

Although the massage options are relatively cheap, you will find better spa and massage options elsewhere in Bangkok.

Had a very bad experience! Unfortunately it’s not run by the hotel and it’s an outside company.

Also, the Leta Relax SPA located within the hotel was of very high quality.

It's a shame that even though it's in the hotel, guests cannot make reservations.

I would suggest saving your money and exploring other options for a relaxing experience.

The Let's Relax massage centre was clean, nice décor and of course relaxing!

Unfortunately the spa and saunas were closed for maintenance during our whole stay.

It was an unbelievable service for a massage located within the hotel.

As well as the sauna and the steam room (not mixed).

Not really much in the way of spa facilities or experience

Great to have a steam room and sauna.

The hotel arranged a hotel transfer to and from the airport, which was very convenient, but I'd recommend downloading the app "Grab" and arranging a taxi to get around at a fraction of the price.

Traffic is very heavy and therefore there are a lot of traffic jams, but it depends on the hours and it's not at all the fault of the hotel

The next morning, trying to catch a taxi to Don Mueang Airport, none of the taxis used the meter due to the early hour and only quoted '400 THB'.

I took a ferry from there and barely made it to the check-in on time. Because I arrived an hour early, I was able to make it, but

After 5 minutes in the meter taxi, the driver told us, the roads leading to the Palace were closed and instead we would need to take a boat.

Also, if the concierge calls you a taxi, they clearly state the price out loud for the driver to hear so they won't overcharge, which happens occasionally.

Hotel airport transfer from Airport to hotel was great, the driver was polite and ensured the safety of the hotel, did not push for other packages.

He drove us to some pier where an old rickety boat was waiting, with what we assumed were the patrons asking us eagerly 1500 baths each.

Now in the middle of nowhere, we called the Carlton enquiring about the taxi driver they got us and the roads 'closure' to the Royal Palace.

Since there was only a handwritten ticket and no pamphlet, I asked around in broken English and figured out it was on the opposite bank.

By chance we managed to flash another taxi who stopped us after 10 minutes right in front of the Royal Palace for a 100 baths.

Mainly we used 'Grab' for transport when we left the hotel in the morning, and arrive back late afternoon with BTS (high train).

Thanks to the kind advice about the traffic condition in the city, I managed my itinerary in timely manners with peace in mind.

Final in 5 star hotel I asked concierge for taxi to airport he mentioned you need to book 3 hrs in advance.

We trusted the Carlton concierge who advised us to use one instead of a Grab to go to the Royal Palace.

When I went to the front desk for help, they were able to catch a taxi that properly used the meter.

The city's traffic makes it impossible to reach this hotel from any of the airports in less than an hour.

They helped us to organize a full day private Bangkok highlights tour and also a street food tour at night.

Bangkok is very congested, but the hotel is well-served by the subway, which provides many options for getting around.

Traffic gets really bad during rush hour since it's located on the main street, but can't really avoid it.

Staff were waiting very for us at the airport and the drive to the hotel and airport was great.

It is convenient to use public transportation, but traffic congestion makes it very difficult to use taxis.

Traffic getting in & out if have to travel by road but there are train options.

It took about 50 minutes from BKK on a Friday at noon and cost $30. (US).

I organised airport pickup and drop off from the hotel, and booked the Toyota Camry.

The hotel taxi was promptly called, and public transportation was very close, which was perfect.

We took a taxi there and a train back. It took about 45 minutes.

Also beware of the meter taxis waiting in front of the Carlton enclosure.

Having a car arranged from hotel to airport both ways was convenient.

We have used this offer previously but never again.