W Bangkok Hotel Reviews: Everything Guests Say

A strong case study could potentially be presented to hospitality, business, sustainability, actuarial or social science audiences and could create a legacy for W Bangkok beyond its immediate guest experience.

Overall, it’s still a great place to stay, but some updates and attention to details like this would help the hotel fully live up to its reputation.

Fantastic hotel, very clean and comfortable, the food was excellent, the facilities were great, and the staff were all very professional and extremely friendly.

Overall, it was a fantastic experience, and we’re already looking forward to staying for several nights on our next trip to Bangkok.

I would like to express my sincere appreciation to the entire team at W Bangkok for yet another unforgettable stay.

The hotel perfectly blends bold design with luxury comfort, creating a vibrant and stylish atmosphere that feels uniquely Bangkok.

Other than that we are happy to go back to W Bangkok for our next visit to BKK.

Great hotel with fantastic amenities and a very good location for those wanting to use the BTS.

I guess I'll start by saying how thrilled I was, during my stay at W Bangkok!

What about the breakfast buffet, which is excellent with a wide variety and great freshness?

If you’re looking for a perfect getaway with impeccable service, this is the ideal choice!

Of course, there are other hotels but I've decided to make this my hotel.

A beautiful, cozy, and respectable place to spend the weekend as comfortably as possible:)

Good value for money as we found Bangkok more expensive than we expected.

Amazing hotel, some staffs were excellent but some can really piss people off!

We left our stay already planning when we would want to return!

Playful luxury is what W promises and it is what they deliver!

Our stay at W Bangkok was excellent from start to finish.

This is the best hotel in the price class in Bangkok.

It gives guests something real to remember and talk about.

Very calm, comfortable and friendly - right from check in.

We enjoyed our nightcaps every evening in the fancy bar.

The staff was amazingly helpful and kind as well.

I am already thinking of my next W eacapade.

I must say that W is a favourite.

My flight is TG471 at 10.30 pm on Monday, 20 July 2026, so being able to enjoy more daylight hours at W Bangkok tomorrow will make I am genuinely excited to enjoy our final day and make the most of the remaining time before our journey home.

A guest sees the message in the restaurant, experiences the initiative personally, learns more about the hotel's sustainability DNA through conversations with the team, and then carries that story beyond the hotel through word of mouth, reviews and social media.

The fact that basic information sharing between check-in, the restaurant, and the front desk did not occur meant that customers had to prove it themselves and run back and forth, which is hard to accept for a 5-star hotel.

One of the most stylish hotels in town, once stepping foot through the front door you feel that energetic vibe around - the music, the decoration theme, the joyful, professional and helpful young staff all contribute to that.

I believe initiatives such as GO GREEN can become an important part of W Bangkok's wider sustainability legacy and an excellent example of how environmental responsibility, healthy living, guest experience and commercial hospitality can work together.

And finally, I would like to say, when you see the GM of the hotel supporting his team during a peak period and clearing tables, that's when you truly know everyone at this hotel puts their guests at the heart of their actions.

Starting from friendly staff, a convenient location (next to Chong Nonsi BTS Skytrain), spacious room with beds were incredibly comfortable, and breakfast each morning was fresh and varied, with plenty of options for different diets

The team took the time to understand my dietary preferences and prepared a beautiful special dish for me with no oil and no butter, including grilled beef and high-protein options.

Special kudos to Bam and Film at the reception for their professionalism and warmth, and to Aoy and the entire restaurant team for their attentive and friendly service.

I am writing to express my sincere appreciation for the outstanding service my friends and I received during our stay from April 13th to 15th, 2026.

The service staff - the one doing the cashiering at the souvenir shop wasn’t friendly and was impatient in answering our questions on some merchandise.

I had to check out at 11AM but my flight wasn't until 8:30 and my ride was scheduled to pick me up at 5PM.

The best thing about the hotel was the staff in particular Aon in reception was amazing, as were all of the breakfast staff.

At the bar, *Yaya* served us with such care and enthusiasm. Super friendly, bubbly, and just made the night feel even more fun.

We can't thank the staff enough - they are the most lovely people imaginable - and truly made our holiday extra special.

The staff consistently go above and beyond to ensure that guests are comfortable and that every need is taken care of.

The highlight of my stay was meeting Dodo, an energetic and engaging young lady who truly embodies the spirit of hospitality.

She had tried to assist me, and directed me to Pinny when I was asking for food recommendations and advices.

Special mention to staff member Dodo, who makes every effort to communicate in the language guests are familiar with.

Bumped into them throughout my stay, they always welcomed and greeted with smiles and helpful advices at all times.

It is employees like Benz who create memorable experiences and truly reflect the spirit of W Hotels' hospitality.

His thoughtful follow-up and attention to detail ensured that every aspect of my stay was comfortable and worry-free.

45 minutes later someone knocked on the door and housekeeping asked me if I wanted turndown service!?!?.

Everyone remembered our names and greeted us with genuine kindness that made us feel instantly at home.

The Whatever/Whenever team made our arrival to the hotel very special; the personal touches are memorable!

Her thoughtful gesture of decorating the room with festive balloons and cupcakes truly elevated my experience.

The staff were really nice and spent the time to chat and get to know us.

A and Klar, in particular, were extremely helpful and took such great care of me.

The doorman’s warm greeting and friendly attitude made every arrival and departure a pleasant experience.

It’s no surprise that this is one of the top W hotels in the world!

Service in the hotel is really a hit and a miss, and different responses from different staff (like the durian mooncake issue when one staff said it was available and another taking the time to see if it was still available, or when the waiter just tells us that there was no table available but another managed to find a table for us) can make things confusing and doesn't entirely reflect well on the whole.

The exceptional service provided by some of the staff together with the assistance provided by the various assistant managers and general manager Alexander Kellermann (who came over to personally apologise for our experience and also shared his thoughts on the mooncake and which flavours he thought were nicest) to ensure that the rest of our stay remained pleasant more than made up for it.

However, really it was the hits that really makes the stay in the w hotel memorable as some of the staff really go above and beyond what is required and really spend the time checking and clarifying something before saying that something cannot be done or is unavailable.

When i need sewing kit i go down and ask front service agent, her name is Bentz, name sounds like male, is she, i’m little bit weirdo, too much talker, but she answered my detailed question very kindly and warmly with bright smile.

Throughout the hotel we were greeted with wonderful hospitable staff Stating at the front door staff, Bell staff, restaurant staff, R-Muay the kitchen chef prepared the special dish, Dodo, Pond AT the Pool stall, we are blown away by the amazing team!

One of eight different W hotels I’ve stayed in around the world… it was very typical W but the fit and finish with the rooms and Hotel unfortunately had a bit of a Thai quality to them and they weren’t up to standard but you would expect for a five star hotel.

Hotel Room was noisy from trains screeching on BTS and felt like a converted office rather than luxury hotel plus room wasn’t cleaned until 6pm (after we got back from busy days out and wanted to relax) on 2 occasions until We complained.

The poor quality fit out. It wasn’t bad per se., but only a design and build company means I pick up with cut corners and the fit and finish just wasn’t up to scratch for a five star hotel.

It would be nice to have a pillow menu to refer to though, and to be able to request for amenities via the tv, like what some hotels have done.

Our floor - the 11th - did not have a great smell in the corridors, probably due to the constant cleaning due to the pandemic, or smokers.

The tablet, which is meant to control room electricity, required a daily reset due to malfunctions that also caused the AC not to work properly.

We had to take a room a level down from that which we had booked which to be fair was still very good

The hotel itself is magnificent - the most comfortable beds, beautiful rooms, all of the amenities you could possibly need.

When we reached our room, it was beautifully decorated just for my birthday and I love it very much.

Each day, I was provided with high-quality essentials, ensuring I had everything I needed for a comfortable stay.

I am always hesitant with W Hotels as the rooms are totally impractical for grown up people....

Was moved to a higher floor with a room looking out the back of the hotel.

The room stylist was diligent in keeping the room clean and comfortable throughout my stay there.

I didn't like that there was no bathroom door in the room, just a curtain!

The AC in was 9 out of 10. i wish it was slightly colder.

The room was very nice and spacious, certainly not the biggest but comfortable.

The bed provided my wife and I two nights of good sleep.

Our room was spectacular — spacious, beautifully designed, and incredibly comfortable.

The room i m staying, need to push and lock in.

Our room was complete with Valentine’s balloons and cake goodies!

The rooms are excellent condition and comfortable with awesome amenities.

The room was large and had a beautiful view.

Shower is small but water pressure was good

The room was great, clean and well kept.

Rooms and breakfast needs a slight refresh.

The room was very nice and modern.

The room we had booked wasn't available.

It’s was good, clean, comfortable bed,

Spacious and bed was very comfortable.

Rooms are carpeted and somewhat outdated.

Chef Pravin who is the international cuisine chef at their multi cuisine restaurant was kind enough to prepare ala carte menu for our breakfast including the baby as we had an early flight and could not take the breakfast.

This time, Khun Boom AFOM, Khun Pat Group Director of Sales & Catering, Khun Puean (Restaurant Manager), Khun Dodo, and Khun Aoy came by to sing for me and wish me a happy birthday in person.

Hotel breakfast was overpriced and not included in our fare but right around the corner was Not Just Another Cup and we LOVED getting breakfast and smoothies there to start our days.

When I was feeling unwell and didn't go down for breakfast one morning, Puen actually asked my husband who went down alone whether if we (me and my girl) need anything.

Service was a hit and a miss, with some who would take the initiative to ask if there was anything else we required ordering and others who just cleared plates.

Even though the place was very busy, Dodo took time talking to us and made us feel very welcomed in W Hotel - thanks a lot, we will be back!!!

The highlight of this hotel would be the breakfast, which in my opinion, is the best that I have ever had at any hotel that I have stayed at

There are noticeable reductions in selection—most notably, the memorable sweet burnt coconuts are no longer included and have been moved to a paid lunch offering.

One day we requested prepared breakfast for an early departure, they said it could be done and then informed us it was a communication error.

Although Kitchen Table breakfast sere with great food choices, but from Mon-Fri unchanged dishes is some how feeling boring, so there's room for improvement here.

The buffet at The Kitchen Table may honestly ruin every future hotel stay for us — in the very best way.

The options were amazing and something for absolutely everyone- if you couldn’t find something they’d cook you something specially.

I love the noodle bar and salad bar where they grow their veggies organically in their garden.

The breakfast buffet is like a "journey around the world".... We have never seen anything like it!

The breakfast is vast and probably one of the best we’ve had in a larger hotel.

Breakfast was excellent with some minor changes in the menu daily resulting in some variety.

The breakfast was sensational but too expensive; we paid 80 € for three of us.

Bountiful breakfast buffet serving all dishes from full English to Thai to Indian curries.

A bit disappointing, and reflective of the broader trend of less included value.

The breakfast was also excellent with a great variety of delicious food.

Definitely the largest breakfast buffet I have ever experienced with good quality.

I received daily credit which made the amazing buffet virtually free.

Thus all the cigarette smoke came into the air con room.

The breakfast buffet is sensational with a fantastic selection.

We were particularly impressed by the excellent breakfast buffet.

For my individual order, I chose eggs benedict.

The fruit juices are fresh and homemade.

The breakfast is amazing, so many choices.

Unfortunately, there was no inclusive offer.

Shouldn't be a 5 star hotel.

We greatly enjoyed our stay and would strongly recommend the hotel to anyone who is considering staying at an area that isn't too expensive but also close enough to the bts and the shopping district of siam area where luxury hotel prices can get very high.

This was our 2nd stay at the w Bangkok, which is conveniently located a short walk away from chong nonsi station, which is also just 3 stops away from siam paragon via bts.

The hotel is walkable to Sala daeng (and onwards to Silom/central park mall/dusit park/lumphini park) area, so it is in a very lively part of town with lots of street food available.

We were a bit outside of the areas we wanted to explore so we probably spent some extra $ by staying here on cab fare over the trip but it wasn’t bad.

For those who want to use the BTS, this is the perfect place. You can quickly get to the train station and pass by a 7-Eleven or Starbucks in the neighboring building.

The hotel is directly connected to one BTS station and another one is within walking distance, which is extremely useful since traffic in this part of Bangkok can get quite intense.

That simple gesture led to one of my most beautiful Bangkok moments: watching monks in their saffron robes collecting morning provisions, the city's spiritual rhythm unfolding over exceptional coffee.

The hotel sits perfectly between St. Louis and Chong Nonsi BTS stations, making it easily accessible—especially handy when the weather turns rainy, as Chong Nonsi provides a convenient route.

Two BTS stations are very close to the hotel .. as is Arabica coffee on the 55th floor of the Empire Building, be sure to check it out.

The W Hotel is conveniently located about a 3 to 5 min walk away from chong nonsi station with a fair share of small eateries nearby as well.

I would strongly recommend this hotel to anyone who enjoys walking around the connected lively area of Sala daeng-silom-central park mall/Dusit park-Lumphini park.

The W Bangkok was conveniently located next to the BTS rail line making it easy to get around the city.

This hotel is simply fantastic in terms of location and amenities; I will definitely visit this hotel again.

I felt I was transported back to the American highways with the wild bikers and their menace.

Taxis to and from were expensive so again, recommend using the metro to get around.

A convenience store (7-11), a pharmacy and cafes including Starbucks are at Sathorn Square.

10 minutes away from Silom, which is a very proud area in Bangkok

The hotel is also just a 15-20 min walk to the Silom area

But overall, when you go out to play, you shouldn't worry about it.

We mostly had to take a taxi but that was no problem.

The place is very bad and there is nothing close to you.

Compared to the areas closer to BTS, it is not as noisy.

Amazing experience with the hotel, location and overall staff were highlight

Everything was just flawless, the location, the rooms, the atmosphere.

A convenient location (next to Chong Nonsi BTS Skytrain)

The location is quite far from sites and restaurants.

Sometimes the road block because of the traffic

Didn’t like the location particularly given the price.

Location, cleanliness, friendliness, comfort, delicious food options

Neat accommodation in a very central place.

Although the pool was great and the bar service was good, the fact remains that the pool is in disrepair and the lounge chairs are old and used to their end.

I'm definitely not a pool guy, but from the looks of this pool and the services being offered, I will definitely make an exception the next time I come!

If you’re looking for the perfect place to chill, enjoy a refreshing (and beautifully cold) swim, have the best drinks, and great conversations, this is absolutely the spot.

It was a bit disappointing that I couldn't use the swimming pool in the last 24 hours of my stay because it had been cleaned.

The W hotel also lacked any outdoor evening space - the area signposted as the lounge was simply a collection of gazebos with no seating!

It feels more like a stylish place to relax rather than a pool meant for proper lap swimming, but it’s still a pleasant space.

However, I understand it's necessary, and I was indeed offered a chance to use the swimming pool in another hotel, if I wanted to.

There were also the free Solar Plunge experiences weekly on Sunday at the pool, which was perfect to me for some after-sport recovery.

The pool bar serves excellent foods and drinks, our softshell crab springrolls have the chewy texture that I had never experienced elsewhere.

Pool was closed for a party and only notified 48hrs beforehand, was offered use of other hotel and free transport there.

The gym (with Technogym equipment) and the WET deck pool remain standout amenities, just as impressive as our last stay.

Loved my time at The W Hotel Bangkok — huge shoutout to Anil and Mr. Gunz at the rooftop pool!

There were a few things looking a little worn and in need of repair, including missing tiles around the pool.

The 24-hour swimming pool is stylish and perfect for taking wonderful photos, adding plenty of fun to our trip.

Lastly, don’t miss out on exploring the historic House of Sathorn and indulging in the stunning signature swimming pool.

Really great pool. When there are several people in and around the pool, it quickly gets crowded and lively.

The pool staff told us the pool is shaped like a cat eye 🐱👀 when viewed from above.

The staff at the swimming pool, sauna, and fitness center were almost perfect in their service and facilities.

“Shadow” was very helpful around the wet deck pool assisting us with family bits when we visited.

They were not enjoyable to look at and not what was expected from a W Hotel.

The service from the staff was well below the W standard and badly managed.

The pool is small and difficult to enjoy due to its eccentric layout.

The pool is okay, however very small and the water very cold.

We stayed over Songkran and the Splash pool party was amazing.

The pool is small compared to similar hotels in Bangkok.

Pool was out of action for the next day

The hotel features a very nice pool area.

Great drinks great burger great vibe.

Relaxing day spent by the pool

The pool area was just beautiful.

Only quirk with our stay is that waiting for the elevators takes a very long time (only four elevators serving the whole building, and the staff also use this elevator).

I also noticed the “GO GREEN” initiative and the healthy menu options during my stay, and I have to say, I was genuinely impressed.

The pool was boring, the food sucked, the sauna, spa and steamroom were barely warm, and the spa had no pressure in the jets.

Haha, perhaps not everything was fully understood, but there is a console next to the nightstand that you use to control all the lights.

I thought it was such a beautiful example of how W Bangkok translates sustainability and wellbeing into something tangible and visible to guests.

The pool, with fun floaties, great view, and fun regular events like the ice plunge and the sun chasers pool party

From the lobby to the corridor leading to the elevator, to the corridor of the room, it is all relatively narrow

Also, we need to tap the card to go up to the designated floor but the process is not always smooth.

The facilities are excellent, and the beds and pillows are among the most comfortable I have experienced in any hotel.

There were also moments where the lift could not register the key cards, though this was a much smaller problem.

The buffet is incredible, really unique options available and would satiate a foodie looking for a bit of difference.

The ground floor of the hotel has air conditioning however the lifts don’t have it and are uncomfortably hot.

This hotel is simply fantastic in terms of location and amenities; I will definitely visit this hotel again.

Everything is great quality and lots of small but noticeable details that make the experience beyond just good.

Prefer to have more professional looking shower gel, shampoo bottles given the “high class” feels of the hotel.

There is a Michelin Star restaurant on campus which we did not try but heard good reviews.

The aircon in general public areas make it seem like you’re in a fridge haha but nothing.

I’m sure Davines is a good brand, focused on sustainability but I find the bottles cheap looking.

The hotel features sleek, modern installations, excellent facilities, and a very high level of cleanliness throughout.

We visited the bar which is set in a traditional colonial Thai house in the grounds.

From the lively common areas to the relaxing amenities, everything felt thoughtfully curated and high quality.

It stopped for a while but then resumed so we walked out of the lift immediately.

W always smell good and the funky vibe and music it’s cool and it’s young

The hotel is very clean, well-kept, and looks very nice, with a youthful atmosphere.

The Bar at House of Sathorn was a fun and classy experience.

Staff and facilities were first class I felt like a celebrity.

One of the most memorable experiences in a long time.

The property is exceptionally clean with lovely facilities.

Didn't get to try the leisure facilities unfortunately.

The gym is very good as well.

When we went to order two of the same cocktail at once however, the response was "sorry you cant order that as there is no sharing allowed"… we tried several times to understand what they meant but couldn’t figure it out and ended up grabbing a cocktail at another bar down the road.

The food was excellent and we enjoyed it very much, and we're extremely grateful that the female staff managed to get us a place at the buffet as we were checking out the next day.

However, upon checking, I found out that coffee had an additional charge, and there was no prior information about it, which made me feel like I was being led to place an unwanted extra order.

And while you’re here, don’t miss The House on Sathorn @barsathorn , lead by talented bartender @marcodongi - a stunning heritage mansion turned into a restaurant and bar or having lunch/ dinner at Paii.

I arrived at the restaurant at the scheduled time and was guided to my seat, but during the ordering process, the staff refused by saying, 'This is not a dinner included reservation.'

As I was finishing my meal, a male staff member approached and asked, 'Would you like tea or coffee?' so I ordered an iced Americano thinking it was included in the service.

I wanted to give an order at 9:45 PM and I was refused because it was closing even though it was normally stated that the restaurant was open until 10:30 PM

Special thanks to Khun Opal (Restaurant Manager) and the amazing team who prepared a surprise birthday cake moment along with a signature cocktail that was not only stunning but delicious.

In particular, the response from the restaurant staff showed a lack of respect for the customers, and I could understand why there were so few guests in the restaurant.

Had dinner at W Bangkok’s Coffee House and we were served by *Four* — she was super friendly and attentive, always checking if we were okay.

Only after I went back down to the front desk to reconfirm the reservation details did the front desk staff contact the restaurant to rectify it.

Although we originally reserved for 7:00 PM, we ended up lingering a bit longer by the pool, enjoying cold beers and the perfect evening breeze.

Later, we found out that Khun Eton (Assistant Director of F&B) had been checking in and asking about us, which was such a thoughtful gesture.

We found it disappointing that we were not allowed to visit different dining venues (bar and restaurant/bar inside) at certain times with our 11-year-old daughter.

The nearby old colonial building (part of the hotel) where you can go for a cocktail or something to eat is a delight.

A nice additional plus is that the Nobu restaurant is located right next door, so you can easily walk there for dinner.

Since it was a business trip, I did not venture out for food, and had lunch and dinner at the Kitchen Table.

When I mentioned this to the front desk, hoping for the service recovery W is usually known for, the response fell flat.

The food at The House of Sathron was sumptuous especially the tomyum soup but the mango sticky rice were disappointing.

We went for their buffet lunch and despite not reserving a table, we managed to get a sit.

The bar had very a unusual promotion: "Two (approved) drinks for the price of one during happy hour."

3. There is a wonderful restaurant in the hotel courtyard - cozy and with a good menu

The restaurant felt more like a living room where guests and staff mingle and socialize.

The dining experience was especially memorable thanks to Dodo, the waitress at the restaurant.

Superb Great Restaurant the House of Sothorn , Best Thai Food in Town ..

Very much enjoyed bar and restaurant at House on Sathorn(next door)..... highly recommended.

The bar in the lobby has always been a feature of W

It gave our entire trip in Bangkok a very vibrant night.

At the restaurant, I cannot say enough about Dodos.

The restaurant/bar was waiting staff was not good.

When I asked for an explanation at the front desk during checkout, they said there was a spark from the external power source, but if that were the case, the same thing should happen in other rooms too, so it was clearly not just an issue with my room, and I could not accept that explanation at all.

We were allowed to check-in as soon as our booking was confirmed and was offered an upgrade to a suite due to some defects in our room, although this took about 4 hours to confirm and by then it was late in the evening at 2200.

The worse part was the receptionist: the Lady was very rude, tried to charge my card way more than what I had to pay (considering room rate and deposit) and didn’t greet me as an old time customer, literally a very unfriendly approach.

We pre-paid for our booking through booking.com a few weeks in advance to staying here however, when we checked out we then had to pay the full price of the hotel again!

After the room assignment, I had to personally go back to the front desk to inquire, and only then was I finally informed that dinner was included and available from 5:30 PM.

And when I enquired about where I can take ATK self test before leaving Bangkok, she replied as though it is no longer the hotel’s responsibility since I’m not staying with them.

From the moment I checked in, the staff were welcoming and attentive—especially during check-in, where their warmth set the tone for the rest of my visit- was handled by Aye.

Even though I only stayed for 2 nights, the hotel could do better by giving me ample advice especially during times of Covid where travel procedures are so messy.

Without us explaining her medical condition, one of the W Amsterdam Heartists seemed to instinctively notice that she was tired and offered her a seat while we waited.

There was a language barrier with the reception staff so did not understand what we were trying to say.. wouldn’t stay at this hotel again because of this!

The omission of information regarding dinner inclusion at check-in, despite the reservation confirmation clearly stating that dinner was included, was completely unmentioned by the front desk at all.

When our room wasn’t ready by 3:30pm, Nurse immediately explained the situation and kindly converted the Platinum welcome breakfast into points, while still offering breakfast to us.

I asked what I should do with my 5th day ATK self test, the receptionist wasn’t too sure how to upload results to Morchana app.

We faced an issue with the air conditioning at the time of check in but was rectified as soon as we informed the staff.

Upgraded without asking because of our Marriott status and preference in a quiet location already organised upon check in - Thank You!

Initially, I had planned to check out on the 11th and return to Japan, but due to work, I extended my stay.

As a SHA Plus hotel, I would have expected all staff to be well informed & helpful as ambassadors of Bangkok.

Even on the day of my checkout, she took care of me with a warm smile, which I deeply appreciate.

At one point, I was locked out of my room due to a misunderstanding about extending the length of stay.

Faustine handled check-out smoothly and remembered my mother’s birthday (even speak Taiwanese to my mom, what a lovely surprise).

Our flight was delayed to midnight, we requested to check out at 4:00 PM and our request was denied.

I once progressed into management without a traditional supervisor role and became an Associate Director in my mid-twenties.

My check in was fantastic, helped by Aye at the desk, and I had all my questions answered.

I arrived early, before official check-in, and a thoughtful front desk attendant didn't just process my early arrival.

Communication was good before check in and hotel organized an early check in which was gratefully received.

Alex the manager checked our satisfaction when we checked out which was a nice personal touch.

Despite answering to the front office staff, that I had been there already upon check in.

The resolution to that problem was remarkably protracted and unpleasant.

From the check-in to check-out, it was seamlessly perfect.

This was a very disappointing end to our stay.

The gym is surprisingly small considering the size of the hotel and can get quite crowded at peak times, although the machines are very new and well maintained.

No hygiene practices guests no shoes, no shirts I was the only one that used a towel and sanitized the equipment after use.

The gym (with Technogym equipment) and the WET deck pool remain standout amenities, just as impressive as our last stay.

My son used the fitness but mentioned it was a bit small for such a big hotel with many guests.

The machines in the gym could be more varied, there were two treadmills in operation and one under maintenance.

Gym is well quipped with premium machines, cooling towels and chilled refreshing ginger water for recovery.

Although advised not supervised a simple check would be helpful as staff are within 10 meters.

Unfortunately the gym was closed but they let us use the one from the Standard nearby.

Big thank you to Anil who took very good care of me in the gym.

The gym was nice and cool and up to date with the latest equipment.

Cleanliness and modern design makes a beautiful rooms from Pool, to gym and dining.

The gym and pool are perfect for relaxing or staying active during your stay.

I really appreciated the gym being open all night because of my jet lag.

We booked the day pass to use the pool and gym.

A gym (larger and with more equipment than most hotel gyms)

Gym are equipped with very good equipments for great fitness workout.

The gym has all the machines you could possible need.

Room, Pool, Gym and Spa is all is very good.

On positive side the gym and pool are nice.

Gym/pool has no proper changing room or shower facilities.

The gym is fantastic for a hotel gym.

Sadly this was a let down again.

The gym was sufficiently equipped.

Great rooms, gym & pool.

Well equipped with fitness,

Great gym and amenities.

A good gym

Gym well equipped.

Large clean gym.

Nice gym

Joyce, Ao, Pim and Yo did an amazing job on making me feel special ans relaxed for my birthday jubilee spa treatment at W Away Spa Bangkok.

The Jacuzzi was not working ( didn’t work in March either) I told the staff that contacted maintenance who said this is the way it should be.

The attention on departure day allowed us to use the Spa to shower and whatever we needed at no charge

Being able to use the spa facilities to change in the evening just before our late night flight

It’s a bit uncomfortable having female staff wander into the men’s spa rooms/changing facilities on frequent occasions.

Together with the great breakfast and amenities (lounge, pool, spa) made it to a very pleasant staying.

Next day they called me as said the jacuzzi was out of order until further notice.

They agreed that it didn’t work and they would call me when it was fixed.

Spa was ok, I would've wanted more variety of treatments like pool, wrap, etc.

The spa with sauna, steam room, jacuzzi and hamman room is awesome.

I also spent sometime at the in-hotel spa which was delightful.

And all the way there with massages for men from men

Room, Pool, Gym and Spa is all is very good.

Unfortunately we haven’t been told of the Hammam and Spa.

Sauna and steam lovely after travelling all day

Incredible Spa & Pool Experience at W Bangkok

I highly recommend the services and hotel.

Had a good massage in the wellness.

The pool and spa facilities are wonderful

Especially at the spa and pool area.

Everything was beautiful, relaxing, and perfectly maintained.

My biggest disappointment, no more Bliss products.

Amazing Spa Experience in Bangkok

N spa in day spa

We loved Spa as well.

Great pool and spa.

Wonderful spa experience.

Spa facilities

Wonderful spa.

Spa

As the hotel is right next to the freeway there is a lot of traffic so getting taxis can be an issue at times.

It was always easy to get a Grab/taxi directly to/from the hotel (other locations in Bangkok can sometimes be gridlocked with traffic).

There were no issues also to arrange pickup from the airport, so easy and steady free with details on where to meet.

I paid to be collected from the airport which was such a seamless experience and very welcomed after a long flight.

Basically between two stops on the BTS (Saint Louis and Chong Nonsi) so getting around the city was a breeze.

About a 2-minute walk from the hotel there is a train station from which you can reach the whole city.

The hotel also offers a top-notch airport pickup service at a reasonable price, which adds comfort and convenience.

A Grab will take you to the places of interest relatively quickly (Bangkok’s traffic is pretty heavy).

Airport transfer was also available and we used it on the way in.

A shuttle to the airport wouldn't be a bad idea.

But we used Grab due to the convenience.

There is a metro station 2 blocks away.

It is also super convenient transport-wise.

Very close the BTS station

Easy access to BTS stations.

We used taxis.

Close to transport.